Complain about a product or service

McAfee - Disputed Renewals

Jyl of Addis LA (03/21/07)
I purchased the virus scan and after 3 months, I am having to download this software every day. I know it has nothing to do with my computer after talking to several other people. Mcafee wants me to buy an upgrade and my software is supposed to be good for 12 months.

mcafee is leaving my computer unprotected every day even though my contract says that I will be protected for 12 months. Was only protected for 3 months and now I have to download the software every day if I want to be protected. Who would be happy with this?

Howard of Ledyard, CT March 6, 2007

Howard of Ledyard CT (03/06/07)
McAfee provides computer virus protection. If you give them your credit card number and agree to automatic renewal, it is virtually impossible to notify them if you don't want renewal. I've been charged by Visa for a service I haven't used in more than a year, because I switched to Norton after removing McAfee from my computer two years ago, but am still being billed by McAfee. I have read many similar complaints by others through the internet about McAfee's unscrupulous business practices.

I have an unpaid bill for 69 that Visa claims I owe them, even though I've furnished them with Norton receipts.

Russell of Spokane, WA March 6, 2007

Russell  of Spokane WA (03/06/07)
I bought your virus protection plan from you about this time last year. I paid for 3 years. Now after only 1 year you say I need to renew. What is the deal??? Last year I tried to cancel this plan because I found I was covered by Comcast.I E mailed your people back and forth for a month and you finally told me after a month that my month to be able to cancel was up. I really think that was a ripoff.

Michelle of Scottsdale, AZ November 10, 2006

Michelle of Scottsdale AZ (11/10/06)
My company purchased a Dell computer in May of 2006 that came with pre purchased McAffee software bundle of Anti Spyware,Personal Firewall,Privacy Service, Spam Killer and Anti Spyware. My Anti Spyware wrongfully expired in 9/2006,and despite over 20 attemtps to recify the problem by working with technical support, and customer service, they expect me to pay for the software I already bought in order to make it work correctly, The problem is with an expired DAT file in the software that allows it to recieve updates. This is why the Anti Spyware product has stopped working.

Instead of addressing this problem, and giving me the programs tools or instructions to fix this program that has already been paid for since it is bundled with McAffee andti virus, they have chosen to be lazy and repeat the same usless reccomendations and suggest that I purchase the product again. This is robbery! I want my product that has already been paid for to function the way it should.

My company computer is now at risk to spyware and other threats because McAffee has declined to provide me with the program tools that my company has paid for the right to utilize to protect our machine. I have wasted at least 10 hours of company time in the last 3 months trying to work with their staff to rectify the situation. i am constantly interrupted in my daily tasks by the program malfunctioning. It has cost me work hours and has the potential to cost my employer more by allowng my computer to be at risk despite having paid for the product to protect it.

Richard of Essex Fells, NJ October 30, 2006

Richard of Essex Fells, NJ (10/30/06)
Upgraded to Security Suite 7.0 now I can't send email using Outlook 2003. The only message I get says that SpamKiller blocked the email and I should resend the email. I tried disabling WormKiller, blocking outgoing mail, etc. I beginning to think it easier to deal with the Spam and viruses then it is to configure McAfee.

It looks like all of the support options I can try involve waiting on the phone and paying for support. Last time for McAfee. When this expires or I get another PC I think I'll go for a different product.

Jennifer of Lawrenceville, NJ October 24, 2006

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