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Justin of Honolulu, HI March 6, 2008
Although this isn't as bad as other people, I had bought a 100-pack of supposedly blank DVD-R discs. However, when I returned home, I find out that all the discs have been used, and I cannot delete and re-record items.
So in the end, I end up losing my 15 dollars (mind that I'm a high school student), and have a 100-pack of DVDs that'll probably end up sitting somewhere in my house until I decide to throw it away. Since their return policy changed, what's the use of going back?
Terry of Decatur, GA February 24, 2008
Tap extended warranty purchase on a lap top. 199.99. Warranty expires 09/2008. Hard drive failure. HP, manufacturer states Comp USA is responsible for the claim.
The laptop is 18 months old. I have lost over 400 client accounts as well as valuable e-mail address.
Rick of Goodlettsville, TN January 25, 2008
I purchased a printer yesterday. After several failed attempts to get it running, I returned it this morning, only to have them refuse to exhange it. I was not looking for a refund, simply a working printer.
I was left to send my new, non-functioning printer back to the manufacturer, and wait till a replacement arrived.
Gary of Tampa, FL January 21, 2008
Wow-look at this: all sales final. I purchased an external hard drive case. I chose the one the salesman said would work with my hard-drive. A week later, went to install the hard drive, and it was the wrong case for it. Grabbed the receipt--all sales final stamped on the back of it. What is going on? Comp Usa just cheated me out of 30. Thanks to all the salesman and techs for stating this new policy. If there was any doubt that it may not have been the correct one for my, application it should have been discussed.
Carlos of Sao Paulo, OTHER December 31, 2007
I am a doctor in Brazil, traveling (business) in San Francisco, CA and bought on Dec. 7, 07, a Sony Vaio SZ670 for 2, 273.64) in CompUSA at 750 Market St in San Francisco. I realized the price was OK with my budget and took the computer to my hotel (needed it for a presentation) when I realized the computer didn't work - didn't even turn on. I went back to the store in the very next day early in the morning when I met the manager and got the information that it was a FINAL SALE and he would not accept any kind of return--and I was supposed to send the computer to Sony to see what was going on. I was shocked with the information - lacking of time with my presentation and left the computer in his hands. I left with him my personal card with my name, address, phone number in USA and Brazil and have never gotten any extra information from him. I lost the computer and the money.
I am back home now (So Paulo, BRAZIL) and just need a confirmation from them if it is possible: 1) There is nothing I can do anymore about changing or getting a brand new product (I really don't want a refurbished) 2) I lost the money (has been charged on my AMEX card) 3) I lost the computer. This information have been requested by some friends of mine (they are American), and they can't believe I lost THAT money without any product in my hands. I am also sending this message to Sony in USA and in Brazil - I know it will be very difficult to have them send anything back to me but I am writing in case something can be done about this wrong treatment by CompUSA.
Zia of Pembroke Pines, FL December 22, 2007
My brother who is not a tech savvy person decided to buy me a gift. He went to CompUSA and asked the sales people for a Sony notebook. He had with him a minimum set of specs he was after, written on a piece of paper. He was recommended a VGN-CR120E, so he purchased that together with a Logitech bluetooth notebook mouse since bluetooth was one of the features on his list. He gave it to me 3 days ago as a gift. Once I turned it on we noticed that it did not have bluetooth. I decided to take it back to CompUsa and return or exchange it for a unit with bluetooth. Even though their 15% restocking fee sticker seemed harsh, I would rather forgo the 15% than have a system without bluetooth. I took the system in to the store, and explained to the manager that he was assured that the system had bluetooth, and was in fact sold a bluetooth mouse to go with it.
His reply to me was that the sale is final and that he can not exchange or return the unit. This was somewhat of a shock to me since their 15% restocking fee sticker was clearly visible on the box. After I pointed it out to him, he came up with some excuses about central having changed policy. and that after 12/11/2007 that there are to be no exchanges or returns on ANYTHING. No matter what I tried, he would not budge. Therefore I thought it best to inform others so that they may avoid falling into the same trap. I don't understand why they would stick a great big red sticker mentioning 15% restocking fee all over an item and then refuse to exchange it.
Shelly of Coalinga, CA November 29, 2007
I bought an Acer Aspire and paid cash for it along with an extended warrenty. A button fell off the first week we had it, then the prong connecting the power bent. They claimed that due to scratches on the case we had abused it and refused to honor the warrenty.
My daughter, who is 18 and in college, is dyslexic and absolutely has to have a computer. We are out the 900 dollars for the laptop and the cost of the warrenty which was another hundred or so dollars.
Jonathan of Waltham, MA November 24, 2007
I bought a laptop at CompUSA (Daniel Webster Hwy. in Nashua) for my wife who is having surgery. I specifically needed a web cam with the laptop. Since I was concerned with processor speeds, I forgot to ask about the web cam, bought the laptop, left the store, but stopped the car to check. The box photo showed a laptop with web cam, but I opened it to make sure. It did not have a web cam; I immediately returned it to the store. CompUSA would only take it back if I paid a 15% re-stocking fee (120). I explained the situation to clerks and the manager who was called.
He would not accept the laptop without charging the re-stocking fee, even under these circumstances. I asked the others in line to be witnesses, and the manager became angry and eventually called the police. The policewoman was very understanding, had said they'd had other calls to this CompUSA store, but that they could legally not do anything since CompUSA has this policy that once a box is opened, no matter what--they charge for a return. I was even willing to pay for a more expensive laptop if they would not charge the re-stocking for a laptop never used and only looked at to see that it did not have a web cam as was shown on the box.
Sammy of Norcross, GA November 21, 2007
I bought a Compaq laptop from CompUSA with 2 year extended warranty. It worked fine for about 14 months before I started having problems with it. Since the location in my area was closed, I shipped it to their repair facility. They replaced the screen with a used one, and replaced the mouse pad. I never knew you paid for extended warranty to get used parts. Approximately 3 weeks later, the screen just went black. I shipped it back to CompUsa repair facility, but this time, they claimed the laptop had water damage and returned it to me. I assured them that can NOT be true, and they asked me to send it back again. It was sent back again to me not repaired, and they emailed me pics showing a motherboard that seems as if it was dipped in water. Extensive rust can be seen.
I contacted their corporate office in Dallas, and a TAP manager agreed that a laptop with the kind of damage shown is likely to have stopped working instantly and that rust can't build so bad in 3 weeks since it came from their repair facility. Once again, I was told to ship the laptop to CompUsa, this time to Dallas. I called few days later to get an update and was told they need to locate the laptop--if it has been delivered. I told them I checked the tracking number, and it shows it was received. However, eventually, the TAP manager told me the damage the laptop shows matches the damage in the pics (she is a genius).
It is beyond me why CompUSA would have me ship the laptop 4 times only to give me the same answer. Now CompUsa expects me to continue to make payments on a laptop that should be repaired or replaced and also pay for their worthless extended warranty. My next step is to take them to court and have a judge decide. Please avoid CompUsa and spend your hard-earned dollars at a business that respects its customers. No wonder they have to close many of their locations.
Stephanie of Champlin, MN November 14, 2007
I went into compUSA looking for a cord and found what I thought was a great deal on a laptop. Had just purchased a JVC digital camcorder and wanted a powerful system to edit the video. I was told by the sales person (Josh) that this system does an awesome job of that and if it didn't I could return it.
I installed the software and began editing the video I had taken. It was super slow, every time I moved anything around I had to wait 5 seconds. Then when I went to produce it the screen went white with zig zag lines. After the second time of this happening, I decided to return it before my flight back home that day. I brought it in and they told me that there would be a restocking fee of 15% if nothing was wrong with the computer. First of all the sales person said nothing about a retocking fee. When I told him that he said it was clearly stated on my reciept, yes, but don't we all get the receipt AFTER we buy the product?
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