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CompUSA

CompUSA • Advertised specials • Financing • Rebates • Returns • Customer service • TAP • Tech support --- News • CompUSA Settles FTC Rebate Charges

Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:

Melissa of Selma CA (03/20/08)
I had a credit card through compusa, and i guess i had made the first mistake, when i had made a payment by choosing the option of e statements only.(no mailings of statements) I honestly dont remember choosing this option, i dont own a computer or have my own email address so there is no reason why i would choose that option, but whatever. months past, and i honestly forgot about my bill and i found myself in collections. i paid a portion when they called and i asked them to send me a statement in the mail, she assured me i would receive a billing statement, nothing was sent. i finally called comp usa to ask, what happened? Why am i still not receiving any statements? they told me i am still only receiving e statements, and that they cannot remove the late charge. i was upset. The last late charge was not my fault. i was reassured by customer service that i would receive a billing statement in the mail and i didnt. Why must i pay the late charge?

i know that the total amount that i owe is not a lot to some people, but every extra cost is a strain. especially on a woman like me, living on a budget. Give me a break! credit cards companies get richer by the minute. the average american consumer, poorer due to high interest rates, stupid late charges, and every other little charge credit card companies can think of. the only thing Julia #J3A did was take 11 dollars of the 29.99 late charge. yeah, great...not.

Bernadette of Torrance, CA March 13, 2008

Bernadette of Torrance CA (03/13/08)
I purchased a Toshiba laptop with a 3 year extended warranty in Dec. 05. I now need my laptop to be repaired and the warranty is not being honored.

I am out the money I paid for a nonexistent warranty & the money I will have to pay someone else to get my laptop repaired.

Robert of Boulder, CO March 8, 2008

Robert of Boulder CO (03/08/08)
I bought 3-year service plan. My laptop has been sent back for repairs 6 times now and still doesn't work properly. I'm sure it's in violation of lemon laws, but I do not have the time to pursue. I'm looking to get involved in a class action against Compusa.

Shirley of Scottsdale, AZ February 18, 2008

Shirley of Scottsdale AZ (02/18/08)
I purchased my Compaq Presario PC in Dec. 2003, from CompUSA and bought a tech service warranty. The last time I renewed this warranty with tech service was Feb. 20, 2007, a one-year contract. The few times I called, maybe 3 times prior to 2008, I received prompt and good service. Since January 2008, the tech has not been able to resolve my on-line problems. I was also told that CompUSA was sold to another company, but the new company would honor my contract. I have tried calling the tech several times since Feb. 15th, but after being on hold for 30 minutes or more, I gave up. It seems to me they have cut way back on techs just so they don't have to honor the contract.

I am unable to open any links. I have also lost connection with Firefox and am unable to re-load it. This has resulted in having to take the time to type in (through Internet Explorer) all links that I require.

Joyce of Los Angeles, CA January 7, 2008

Joyce of Los Angeles CA (01/07/08)
I purchased a 1G Burton Snowboard flash drive online through CompUSA. It was delivered to my house in the afternoon. A couple of hours later FedEx returned, saying that the company needed the item back - no reason given. I gave it to FedEx. My attempts to call CompUSA have been a disaster. I get no response. To make matters worse, they charged my account. So not only did I not have the item, I am out the money as well. I had heard that CompUSA was shutting down, but I don't know if that had anything to do with it.

Account charged for item. An currently disputing it with my bank.

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