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Not too long ago, what's left of CompUSA was acquired by Systemax, which also owns Tiger Direct. The company tells us things have changed and customers will be a lot happier. Perhaps. Here are a few of the more recent consumer comments we've received:
Rudy of Pharr TX (05/02/08)
When the Compusa store was closing in December they made offer that had rebates from compusa and the manufacture. The manufacture honored the rebates but compusa did they not. They never answer their website about the rebates and phones at the rebate center have been disconnected. Tiger direct does not want to honor the rebate so they give customer the web site to compusa, but that web site has does answer E-Mail nor is the number working.
As a result I am a loss of $ 5.00 not a big amount, but I wonder how many more people where conned when the store closed and had amount that may have been higher. And if they knew they were closing why did they make such offers ? Why is tiger direct still using the name and directoring people to to website that does not have a valid working phone number ? I know that were getting sue back in 2005 for this same reason, One would think that they would have stopped the practice in 2007, but I apparently it didn't. As a result many people lost money because of rebates.
Mark of Ocoee FL (05/01/08)
on 4/20/08 I went in to Compusa to purchase a computer processor that was on sale, listing for 239.99. they told me they were out of that model, CPI-DUO-Q6600, but they told me they did have a CPI-DUO-Q6600-SY, which is made by a different manufacturer (intel), and much better to have. SO I took the bait, and purchased that for 299.99. I discovered after several days that this so called better processor was the exact same as the one advertised, and they had just added another label over the original package label, adding the SY themselves.
I returned to the store to retrieve the difference of 60.00 that they squandered me out of but they refused. i peeled part of the label they added and had them scan the bar code under it , it listed it for 239.99. caught them red handed right there. BUT, they refused to honor my request, blaming their suppliers for the label, and that was just the way it was. They did have the processor on sale for 269.99, being 4/28/08, within the 14 days they advertise as their price garantee....BUT turns out those processors with that sale sign were ALSO re-labeled with the added SY, so they were again baiting and then charging the full blown price. All they do is relabel their products so they can claim its not the same as whats advertised. I'm still out the 60 dollars, but any warnings i can give to everyone...Beware. I keep the box with the added label for anyone to look over. Their flyer states they match any local price, up to 14 days following purchase, and they match compusa.com, of the same brand and model number.....they just change the model number to whatever they want.
60 dollars less, times how many thousands of customers they have.....and now my trust in their business practices is gone.
Rosanne of Butler NJ (04/28/08)
letter sent to comp usa tap warranty program 10 weeks ago....they changed the configuration on my daughters computer, without our consend, redering it useless to her. They did this because they could not fix it. I am contacting this department due to lack of proper repair of my daughters laptop. The laptop in question was purchased through Com USA, September 2006 along with several warranties, this warranty expires in August 2008.
I would like to know what the cost of this warranty was being it has rendered useless from the beginning. This laptop has given her problems from the start with slow performance and at times just will not turn on. According to the warranty company, all warranties will be honored being Com USA is out of business and or they have insurance coverage for such errors that I will state that are incurred by the warrant company. I have sent the computer in question back to the warranty company twice and they have performed several fixes? over the phone. This last so called fix, the warranty company and the repair company decided to take it upon themselves to change the configuration of this computer from XP Windows to Vista and called this...THE FIX? I would like to know who gave them the permission to do this? Also the battery case has been broken during the repair.
Due to their error in changing the configuration on my daughters computer without permission the warranty company supervisor has now advised me to purchase a recovery CD and they will walk me through repairing it back to the original state? HOW GREAT IS THAT!......They render my daughters computer useless to her and I get to purchase .A NEW FIX.. I can achieve fixing THEIR ERROR? myself if I purchase a recovery CD, however would like to know why I purchased this warranty in the first place when I am doing the repairs?
I want my money returned in full for this warranty being I am now fixing the warranty companys errors! We received this computer approximately two weeks ago after the last repair. I finally got it back to my daughter at school. When she received the computer she told me they changed the hard drive on her computer to Vista and now it is prompting her to enter a product key code to continue. Due to past experiences with the warranty company I was not surprised with the incompetence. Her computer once AGAIN is useless to her ..AND BACK HOME WITH ME. I called the warranty company and asked them to explain to me just what was fixed. Their reply was that I did not send a recover CD so the warranty company took it upon themselves to send it out to the repair company who took it upon themselves to do whatever they wanted to my property.
First offthe warranty company should have not sent this out for repair without informing me of their intend and or asking my permission to change the configuration on this computer since we did not send a recovery CD. We were never made told this would be the course of repair. They have now rendered this computer to be worthless to her unless I purchase a recovery CD from Hewlett-Packard Company. I do not intend to purchase and or put any money out due to this error and or lack of repair that the warranty company has incurred. I want Windows XP back on my daughters computer immediately. With all the problems this computer has had in the past she has hardly been in possession of this computer.
According to the warranty contract if a covered component fails three times, it will be replaced?.we are on our fifth contact with the warranty company with the same problemA PROBLEM THAT HAS NEVER BEEN FIXED ONLY PACIFIED, only now it is worse than we started. THIS COMPUTER IS NOW USELESS TO US. They had no authority to change the configuration on this computer without my consent period! My daughter is away at college. I purchased this computer so that she could use it for college papers and such.
Since the purchase of this computer it has been home with me more in the process of getting repairs than with her at college and this last fix is unacceptable. Frankly, I have had enough of this nonsense and run around I have been getting from the warranty company in trying to repair the problems. This is their error and I want it fixed immediately without cost to me.with a full refund of my warranty. We are entitled to a NEW COMPUTER according to the warrant contact. Aggravated to say the least!
Mr.c.smith of Atlanta GA (04/25/08)
I have been trying very hard not to a lawer for the mess that compusa has me in,i have a compaq.sr218 an i have a warrenty .First i needed a new hard drive next the tech. said i needed a motherboard now that i have the motherboard i cant get a tech. out to install it.I have been calling for a tech.since feb.evryday since an all get is the run around.I need my computer fix now this has gone on long enough.Is there any justice for the public.
My computer does not work i would like to get it fix soon.
Tawana of Yukon OK (04/23/08)
I purchase my computer May of 2007. I also was told I needed to purchase the TAP service just in case something happend to my computer, I was alos told that it would be covered by the TAP program. I paid for a three year TAP program for $119.00. This past weekend April 19, 2008 I went to the CompUSA where I purchase my computer only to find out they were out of business.
No one notified me that they were out of business. My computer is not working properly it maks a loud sound and I don't know why. Who am I to call? I was told that there is no service center to take my computer to. What do I do now that I have $119.00 TAP service that I cannot use?
$119.00TAP service not being utilized. $549.99 Gateway Computer that is not working properly
Armina of Lakewood CO (04/16/08)
My original problem started in Sept 7, 2007 when my PC would not boot up. I took it to the COMPUSA store at Park Meadows, as they had closed the store on W. Cross Drive, in Littleton CO, where I purchased the PC/Sony Computer and a TAP service plan. That ordeal of getting it repair took until the first week of October to get my computer fixed. I brought it home, but it was never quite right. As I would be working on it and it would suddenly just shut down. On December 15, 2007 my PC would not boot up. I had such a horrible experience with the Park Meadows store - especially the Manager Kelly, I decided to take it to another COMPUSA store located in Denver on Colorado Blvd.
I arrived there on a Saturday morning to be handed a paper saying they no longer had a service dept as COMPUSA was closing all of its stores. The paper they gave me had an 800 number I was to call and they would tell me how they would service my computer. Since that day I have spoke to so many people with TAP and COMPUSA representatives, and Supervisors, the list is endless. I do have the list of those I have spoken with, and Mr. Leon would beable to provide the list of techs he has spoken with. I belive I am only one of many who had a Tap warranty plan with COMPUSA with computers still not working. I have been trying to get my computer fixed since December 15, 2007. Mr. Leon, a local tech, who the TAP people sent to my house, has done his best to resolve this problem, but he too gets the run-around! Consequently, my Sony PC is still not working. They have replaced the motherboard 3 times, the CPU, the memory and power source. My Sony,has to have a compatiable Sony motherboard or it will not boot up. Frank, the local tech has explained this every time we have ordered parts. I was again told the parts had been mailed out 4/7/08 and would be arriving in the next few days. It has now been over a week and I still do not have the parts. I have get track of the various people I have spoke with over the past 4 months and the date and time of each of my calls. I am no different then any of the others who have tried to reach TAP support and get helped. I also have learned the new COMPUSA supposedly has no responsibility for the TAP Warrantys sold to me when I purchased my PC. What is the recourse for what I would bet is legions of us unsatisfied customers who have been left holding the bag.
I lost my job in November and need a computer to find a job, I have had to drive to various places and use a computer at my friends homes. Th mental frustration alone has wreck havoc on my stomach as well as my nerves in trying to get this resolved. I found a job that would work for a woman my age (67) on a computer out of my home. I am still un-employed and my SS is not enough to live on. My church is helping, but this is crazy since I should have had a computer fixed or replaced by now.
Karen of Normandy Park WA (04/14/08)
In January, 2007, I bought a HP laptop from CompUSA. They convinced me to purchase a 2yr extended warranty, which included a new battery if needed. Two weeks later, CompUSA announced they were closing its doors. I asked for a refund on my warranty since I would not be able to get my lap serviced in the Seattle area. I was told that my warranty would still be honored and that I would receive on-site service at home.
Now I have 3 things wrong with my laptop, including a battery that no longer holds a charge. I called to request a new battery (I said I would send the old one first if needed). I was told I would not have on-site service since I had a laptop and that I would have to send my laptop to them. My laptop would be gone for several weeks (with no replacement). I was also told there was NO repair center anywhere in Washington where I could take my laptop. So, I am stuck because I am not able to be without a computer for several weeks.
Elizabeth of West Chester PA (03/21/08)
I bought a vista laptop in June from Compusa. When I purchased this laptop I paid for an additional 2 years of service/technical support through the company. The service agreement stated that I could bring my laptop into a store and have it repaired. I called CompUSA Technical Support today to find out that CompUSA was bought out by Tigerdirect. I can no longer bring my broken laptop to a store and have it fixed for free. I bought this laptop from the store for 1 reason: There service support and bringing the computer into their store to get fixed. I would not have bought my computer from there if I knew I was going to have issues. I know have a broken computer and am getting screwed by CompUSA who does not want to fix my computer. If I cannot bring it into the store for support I do not want my computer and I do not want to have to pay for the support tor for any of it. The technical support people at CompUSA gave me the Corporate number and told me to try to talk to them. I called them and after explaining my issue to the man on the other line, he got irritated and told me he could do nothing for me. He was very persistent and said I was out of luck. He then decided it would be a good idea since I did not like his answer to hangup on me. This service is inexcusable and did not have my hard earned money go to getting me screwed.
I do not want this product and I do not think that I should have been treated this way by the remaining CompUSA/Tiger Direct Staff. They were not even helpful or try to resolve any of my problems.
I have a broken computer, an invalid warranty (even though CompUSA says it is still valid). They broke their warranty and I do not want the product if I cannot get it serviced like I was informed when I purchased the product. I spent over a thousand dollars on a laptop and about 400 on their expended service warranty. I do not know where to turn to get my computer fixed under my warranty and I do not want the product since they voided their side of the warranty.
Melissa of Selma CA (03/20/08)
I had a credit card through compusa, and i guess i had made the first mistake, when i had made a payment by choosing the option of e statements only.(no mailings of statements) I honestly dont remember choosing this option, i dont own a computer or have my own email address so there is no reason why i would choose that option, but whatever. months past, and i honestly forgot about my bill and i found myself in collections. i paid a portion when they called and i asked them to send me a statement in the mail, she assured me i would receive a billing statement, nothing was sent. i finally called comp usa to ask, what happened? Why am i still not receiving any statements? they told me i am still only receiving e statements, and that they cannot remove the late charge. i was upset. The last late charge was not my fault. i was reassured by customer service that i would receive a billing statement in the mail and i didnt. Why must i pay the late charge?
i know that the total amount that i owe is not a lot to some people, but every extra cost is a strain. especially on a woman like me, living on a budget. Give me a break! credit cards companies get richer by the minute. the average american consumer, poorer due to high interest rates, stupid late charges, and every other little charge credit card companies can think of. the only thing Julia #J3A did was take 11 dollars of the 29.99 late charge. yeah, great...not.
Bernadette of Torrance CA (03/13/08)
I purchased a Toshiba laptop with a 3 year extended warranty in Dec. 05. I now need my laptop to be repaired and the warranty is not being honored.
I am out the money I paid for a nonexistent warranty & the money I will have to pay someone else to get my laptop repaired.
Curtis of Baltimore MD (03/13/08)
I have a TAP warranty through the now closed computer store CompUSA. I purchased a HP laptop in on 3/19/07 and now need to send it in for repairs, since CompUSA has closed it's stores, the tech guys says it will take 4-6 weeks to tell me whats wrong with the machine. This is false advertising. I bought the BEST warranty from compUSA. I want to be part of a class action law suit to ensure I get my full refund. This is very unacceptable, had I just purchased the warranty through HP out right the repair would take less than 2 weeks total. I would really like to speak to an attorney about this issue.
Robert of Boulder CO (03/08/08)
I bought 3-year service plan. My laptop has been sent back for repairs 6 times now and still doesn't work properly. I'm sure it's in violation of lemon laws, but I do not have the time to pursue. I'm looking to get involved in a class action against Compusa.
Wade of Aurora CO (02/23/08)
CompUSA won't even correct mistakes you make at the checkout!
I stopped by the CompUSA store near the Park Meadows Mall in the Denver metro area around 5:30PM on Saturday, 2/23/08 to look for a computer monitor at their closeout sale. I didn't find any, but while there I noticed that they had several Maxtor 500GB SATA hard drives on sale for $90. I looked them over and then looked around the store. While there, my wife called to have me pick up a take out dinner she was calling in, so I went back to the Maxtor display, picked out a hard drive that was still sealed and the box wasn't damaged, and then proceeded to the checkout. When it became my turn, I handed the checkout clerk my credit card and then noticed that I had picked up an ATA drive by mistake instead of a SATA drive (both boxes are colored red and white). I told the clerk of my mistake and said I would go get the correct drive. When I got back to the checkout the clerk had called the manager to correct the sale. The manager told me that she couldn't let me switch the drives, because once the code from the previous drive was entered, she couldn't undo it. I said I wasn't returning it, I just picked up the wrong one, I just now bought it, and I hadn't completed the transaction yet. I hadn't even signed the receipt yet. She told me I could ask Maxtor (the manufacturer) to exchange it or sell it on eBay. I told her that wouldn't work as I would probably lose money on the sale (with transaction fees, etc.), especially since their price was only about $10 or $20 less than other places that I had seen advertised. She said too bad, she couldn't change the sale. I said they were the exact same price. She said they had different SKU numbers and she couldn't change anything in the computer. Once the clerk entered the code and rang up the sale, that was final. I discussed this with her for about 5 minutes but she wouldn't change her mind. I didn't realize until later that since I hadn't signed the receipt at that point, that I probably could have refused to sign it and then maybe the sale wouldn't go thru. But the manager had me so upset and flustered, that I just signed the receipt, grabbed my purchase, and stormed out of the store.
Al of Humble TX (02/22/08)
I bought seven stereo speakers (3 pairs + 1) at CompUSA at a discount because of a liquidation event. To assure myself of the price, I asked the store clerk and the person behind customer service (he looked kinda the store manager - let's call him Joe) several times if one of the speakers is priced as a pair at $64.99. I was assured several times that it was. When I was rung up, the lady also verified with Joe if one of the speakers come in pairs. Again, he said yes. As I was walking out the store, another guy approached me (let's call him Tom) and asked for my receipt. When I handed him the receipt, he said I should have paid more because two of the speakers do not come in pairs. We went back in and Tom conferred with Joe about the pricing. Joe was adamant that the speakers do come in pairs and fiddled with the store laptop pointing to Tom the pricing from their inventory system. Finally, Tom turned to me and said they had put the wrong price tag and SKU on the speakers. It should have been $109.99 for a pair. Tom said it was a mistake. I explained to/argued with him that I should be given the price showing on the tag, he said he cannot do that and all he can do is refund my money back. Since I've been eyeing these speakers for a long time now and they still sell below retail, I just went ahead and paid the difference. However, I am still agitated at what happened because I know I was in the right. The way Tom talked to me, it was as if they were still looking at their bottomline and looking after their profit margins. Heck, this was a liquidation event! I am just glad CompUSA is going out of business because I do not want to shop there again and besides, most of their merchandise is priced way too expensive compared to other electronics retail store.
Shirley of Scottsdale AZ (02/18/08)
I purchased my Compaq Presario PC in Dec. 2003, from CompUSA and bought a tech service warranty. The last time I renewed this warranty with tech service was Feb. 20, 2007, a one-year contract. The few times I called, maybe 3 times prior to 2008, I received prompt and good service. Since January 2008, the tech has not been able to resolve my on-line problems. I was also told that CompUSA was sold to another company, but the new company would honor my contract. I have tried calling the tech several times since Feb. 15th, but after being on hold for 30 minutes or more, I gave up. It seems to me they have cut way back on techs just so they don't have to honor the contract.
I am unable to open any links. I have also lost connection with Firefox and am unable to re-load it. This has resulted in having to take the time to type in (through Internet Explorer) all links that I require.
Paul of Williamsburg VA (01/22/08)
Refusal to honor repair covered under Tap 2year Warranty. My 1 year warranty through HP has expired. They say they can not get the parts, so does that mean they do not have to pay for repair? This is fraud pure and simple.
Explaination from Mr. Harrell via email: when the manufacture has a recall or puts out a service advisory, then parts for that particular model is pulled off the market and all the repairs are required to be made by the manufacture. There is nothing that TAP or CompUSA can do about it. We have tried, but our repair centers just can not get the parts.
My purchase of Tap 2 year warranty on HP DV6000 laptop computer is worthless. They simply refuse to repair it.
Joyce of Los Angeles CA (01/07/08)
I purchased a 1G Burton Snowboard flash drive online through CompUSA. It was delivered to my house in the afternoon. A couple of hours later FedEx returned, saying that the company needed the item back - no reason given. I gave it to FedEx. My attempts to call CompUSA have been a disaster. I get no response. To make matters worse, they charged my account. So not only did I not have the item, I am out the money as well. I had heard that CompUSA was shutting down, but I don't know if that had anything to do with it.
Account charged for item. An currently disputing it with my bank.
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