CompUSA

CompUSA/Tiger Direct/Circuit City are a classic bait and switch operation. CompUSA advertises good deals in their weekly ads. However, unless you live in Adventura, FL, you will rarely, if ever, find the really good deals in a local store. I have tried several times to purchase HDTVs at good prices only to find that when you talk to the local store, they are always out of stock.

Why should I drive 40+miles vs. 11 miles to the nearest store? I've tried this several times and the results are always the same.

CompUSA (which is really TigerDirect.com) is committing fraud by sending out email ads with prices that you can't get. This week, they say a 1tb hard drive is $89. But when you try to buy it, they make you pay $139! This is a total scam, there is no place to get the advertised price at all. Same thing with a 2tb iOmega external hard drive, it says it's $89. But when you try to buy it, they make you pay $159! Do not buy from these people, they are lying and committing fraud!

The staff at the Fort Myers Office has been awful in providing any help with an item that was returned through their store. The sales person was Jackie **, the Store Manager was Frank ** and the District Manager was Omar **. My complaint felt in deaf ears. I purchased a printer on 10/17/11. It was returned immediately to the store and was sent to the shipper. Today is 11/21/11 and I have not received a refund for the printer that was returned. I had to call myself to get information about this issue. They have kept telling me that they were working on it.

When I talked to the CompUsa Corporate Office, the individual told me that no one has started the process to get the money back (the date of this occurrence was 11/18/11). The individual was very kind and initiated the confirmation so I could get my money back.

It is totally unacceptable for this people to get away with this. This is how your company gets a bad reputation, because people do not do their job. I made numerous calls to the store here in Fort Myers and always been giving the run around. Now when I call my sales rep, he does not answer the phone or return my calls. My company spent thousands of dollars in this store and was ok for a while. Now that I need some attention to my problem (no one is there for my company).

Today 11/21/11, I talked to Mr. Frank **, and once again he told me that he sent an email on Friday 11/18/11 and that he has not got any messages back. I believe this is untrue. I talked to an individual by the name Michael and he told me that the only person that has done anything about this issue was someone else not Frank **. The attitude that I perceived from Mr. Frank ** is not professional and it appears non-responsive. In other words, they will give you the money when they give you the money. He also told me that he talked to me on Friday and that is totally untrue. The last time I talked to him was on the 14th of November when I finally got fed up and went to the store to see about my refund. By the way, I also place numerous phone calls to Mr. Omar ** and once again, no response. The first time and only time that I talked to him was on the 14th on November, at that time he told me that he will be calling back within 2 hours, it has been 7 days and still no phone call from Mr. Omar **.

I went to Comp USA to back up my hard drive. They had me purchase a 16G flash drive which was too small. They called me and recommended I buy a portable hard drive. The manager brought me over and showed me what they have. I purchased it. While in Best Buy, I noticed they had the same portable drive advertised for $30.00 less. Comp USA's adds state they guarantee the lowest price. On Saturday 11/19, I brought in the Best Buy ad with my receipt and was told that "due to the floods in Thailand" the company does match prices on portable hard drives.

This was a manager. I was not told this by the manager that brought me to these devices while purchasing. I really don't understand what the weather in Thailand has to do with them matching the price. I feel cheated and feel that I have been ripped off.

On 11/27/2010, I purchased a Vizio LED television (XVT472SV) for $744.96 at 130 E. Altamonte Dr. Altamonte Springs, FL 32701. Unfortunately, on 11/09/2011, the television stopped working properly and does not show a picture. I have since been attempting to make good on the 2-year extended warranty I purchased from CompUSA for $142.49. The warranty is through Bankers Warranty Group of Florida. A technician was dispatched to examine the television on 11/16/2011. The technician advised that he would need to order parts that he thinks may fix the television. We were advised by Ron, supervisor with Bankers Warranty Group (ID-LXY) on 11/16/2011, that the earliest we could have the tech come out to see if the parts ordered will correct the problem is 3-4 weeks likely 12/15/11. If the part did not correct the issue, the company will then determine another course of action.

CompUSA or Bankers Warranty Group will not offer any options to expedite this process or any loaner television while this process is being completed. The warranty company and the store location will not offer us any course of action that they feel confident that will not have us be without a television that we spent our hard-earned money to purchase for less than one month, maybe two. This is unacceptable! My wife and I have been a loyal customer of CompUSA spending over $10,000.00 in their store over the past year between our small business and personal needs. Because of our method of tax filing, I have every receipt as proof of our loyalty. Now, we are in need of CompUSA and they are completely not living up to the standard they so often peddle when we make purchases. The warranty we purchased promised fast and reliable service, neither of which we have received so far.

I took my laptop to CompUSA for repair and was quoted $179.99 flat rate repair. When the laptop was returned unrepaired, the manager informed me that the flat rate only covered labor and it would be necessary for me to purchase a motherboard to complete the repair. The manager refused any refund or further repair unless I purchased a very expensive part.

On Thursday February 17th 2011, my husband and I went to the CompUSA store. We purchased a $422.00 surround sound system. The next day, my husband went and purchased cables for it. Then on the 26th, we went back for some ties for the cables that are hanging. We were looking for something to put the cables behind the entertainment center. They couldn't find the bar that they claim was there the day before.

So no biggie. Moving on, we needed something for the back speakers. So we found a set that were marked for twenty dollars wow good deal! Yeah, the speakers were on the bottom shelve. So, when we proceeded to cash out, I happen to look at the screen, and saw the speakers rang up for $39.99. So we told the cashier who told us to bring the price tag to her. So before my husband touched it, he took a picture on his iPhone. So the GM who at the time we didn't know was the GM had my husband go over and show it to him. So he tells my husband that people move price tags all the time. Huh are you excusing us of moving it?

So he proceeds to tell my husband about this guy who tried to get a $1,000.00 laptop for a couple hundred dollars. Well first of all, come on really! That is a huge difference then twenty dollars! Plus you have camera's in the store! Then he tells my husband that we need to check every price tag in the store and make sure that the number matches and the description.

My job, I don't think so!! So my husband's response was oh so I need to get on the floor to read it, because the tag is on the bottom shelf. I'm sorry I am not a cheap person, but if that's what the price says then it needs to be honored for that. Then as a GM you fix it and make sure your employees are on top of it! It's not my problem that a customer or an employee put the wrong price tag in the wrong place. So we had the cashier refund everything, and left! If you are that stupid to lose a customer over twenty dollars especially when we just purchased an over four hundred dollar system nine days before, which my husband is considering taking back. Well I can assure you we will not be going back to CompUSA ever! I can give my business to someone else.

I bought a $700 HP computer last night with extra memory. The memory was incompatible with the system. I tried exchanging the memory today with my receipt. I was told I could not until my CompUSA card comes in the mail.

I went to CompUSA on 1/4/11. I grabbed a Galaxy GTS 450 Video Card with an advertised price of $129.99 and went through the register and purchased the product but seemed to pay too much. I returned back to the store and told them that I was over charged by 20 dollars. They went and looked and there was a mail in rebate that was to go along with it. So I said ok and went on my way. Today 1/6/11 went on CompUSA to get my rebate, now remember that I purchased the card on 1/4/11.

I found the rebate form for the item, but noticed that for the rebate to be handled properly, it had to be purchased between 12/7/10 to 12/19/10. How is it possible for them to have the signage in the store for a sale item price that's not even possible to be given at that price? I went in there today as well to buy some memory. Price marked in red was 77.99 for some patriot 4096mb memory, and went to the register to buy it, and it rang up at 127.99. Asked them to check out the price and of course, there was a rebate to be associated with the advertised price. I argued with the associates of how they can do this, with the font being so small on the item that no normal shopper would notice.

The floor manager said that the way the company does it isn't fair and told me to complain. They were not into price matching the price as advertised in normal visible font, and I started to get angry. I was given a gift card and was going to use it, and asked them if I could get the money back for it, knowing I couldn't, and the Store manager on duty heard the whole situation, and just stood there, never saying a word allowing me to take my money out of their store. What type of company tries to make a profit off of falsification of advertisement? How can you have one price advertised and the rebate not be a valid rebate at the time of sale?

I ordered several items on 12-17-10. I hadn't received them by 12-23 and traced the shipment. The website showed my Christmas presents were all shipped to PA and I live in CA. Customer representative said that he would have them forwarded to me. 12-5-10 and still no presents have arrived at my address - the address on the order.

I still have not received my order. The customer service has been horrible. I asked to talk to a manager and waited about 40 minutes for him to come on the line. Nobody asked me to keep holding or picked up the phone that whole time. I was on the phone for almost 2 hours and nothing was resolved. I ordered the product on December 17. I called about the 23rd time, saying that they shipped it incorrectly, and I told them at that time that all my old orders even show the wrong address. They keep suggesting I put the wrong address in, which I didn't.

I paid through PayPal for my Christmas presents and still, as of today, have received nothing. They are completely lacking customer service and action skills, saying, "You know, it is the holiday." Yeah, one where I had no presents. Thanks! I just bought two computers and a security system from them and they all show this other address as well. Still, as of today, they are going to try to get my product back and then re-ship it to me. I want someone from corporate to call me.

I have been a pretty good customer and have spent a lot of money there. To have a company have such a lack of service like this, really upsets me. First, they messed up our gifts, not just any shipment. Then, their lack of caring about it on top of it upsets me. They still haven't corrected the computer error. Not that I would want to order another product with them again, but I can't because their computer keeps putting this other address as my shipping address. This has been an error since the 17th and it has not been fixed as of yet.

I am shaking my head. People are struggling to keep their business open and they can't even get me an order and then have attitude with me, like it is my fault. Oh and the 800 number says, "Oh, you placed your order online. We don't have any control of orders placed online." I'm over the top angry about this, and nobody there seems to care and they have made no effort to get my gifts to me so my family can finally have their Christmas presents.

On November 11, I placed an order for a TV set package, a 46 In Samsung TV with a Blue Ray player. The player came and I was told the TV was back-ordered. A week later,I called and was told not till the end of November for the next shipment. On December 6th, I called again and was told Samsung has delayed its shipment, wait till December 10 . "That's no problem," I said. Then I called on December 10th and was told not till December 20th and that 75 shipment will come in and I will have priority to get one. Today , 12/20, I called and was told I don't have one because the 75 units had come in but not enough for me. What kind of business is this? it sounds like someone runs a little job in his garage, not a company this size.

I placed an online order at the store for a Viewsonic monitor that they didn't have because they sold out. At the time of the order, I told the store sales representative that I needed the package delivered after 6:00 pm because of my work schedule. Three days later, UPS leaves me a note on the door that they tried to deliver the package at 5:20 pm. When I called UPS to schedule a pick-up, they told me that they weren't aware of any scheduled delivery time and there wasn't any option for me to pick up the package my self because of CompUSA's shipping policy.

When I called CompUSA's customer support, I was told that they can have my package re-routed for me to be able to pick it up myself for an additional $15! In order to get a refund, I would have to wait until a third delivery attempt was made and then they would begin the refund procedure when the package comes back to them which means that I won't see the refund for 5 or 6 days. Do not waste your time and money at this store chain that offers sub-standard quality and policies that only work for them. Avoid them at all cost and save yourself the headache.

I am an electrical engineer in the process control industry. Our business software is not yet rated/compatible with Windows 7 PRO. Therefore, I specifically was seeking a laptop for another engineer in our department that still had Windows XP PRO 32-bit installed (good luck finding one these days). I did the cursory Google search and found one at CompUSA, and it was advertized as having Windows XP PRO pre-loaded with an optional Windows 7 PRO upgrade disc.

I ordered the Lenovo G550 on August 12, 2010. I assured the store personnel to ship it UPS Ground (from Illinois to Ohio less than 3 days). The following week, no laptop showed up? I called the CompUSA store several times in the next 2 days. I finally contacted Magnolia who is the Merchandising Supervisor; she informed me that the G550 was boxed up on Friday, August 13, 2010 but someone "forgot" to ship it. She apologized and agreed to ship it UPS Next Day Air. This was August 24, 2010.

Well, long story getting longer, we finally received the G550. To my horror, Windows 7 PRO was loaded onto the laptop. Again, after several phone calls and days, Magnolia informed me that because the laptop was a display model that they could not provide me with a Windows XP PRO Recovery CD. I contacted Lenovo and purchased a Windows XP PRO Recovery CD for $10 shipping.

All in all, a very bad experience from very bad non-professionals. It is no wonder this country is going to hell in a handbag. Does anyone care about "customer" service anymore? As for myself, I am advising my professional colleagues to steer clear of CompUSA.

I purchased a Magnavox razor phone. This is not an expensive phone, but it matches the phone I have owned for a few years now. I left the store and proceeded to install my sim card and put it on charge in my truck. After about 15 minutes, I realized the phone would not turn on. I checked all contacts and changed the charger to make sure it wasn't something stupid and simple.

I then called the store and spoke with the girl that answered the phone. She said to bring the phone back. This was about 25 minutes after leaving the store. She also said Wayne wasn't on the floor at that time. He was the salesman that helped me. I was going to be late for an appointment if I turned around to take care of this then, so I went the next day. To my surprise I was told I can't bring the phone back there, that their policy is no returns on broken phones even if they were broken at time of sale. I was very upset and got very mad. But instead of going ballistic, I tossed the phone in there garbage can and left the store.

I bought my first computer from CompUSA many years ago and 2 months ago my son and I built our 4th computer, which cost over 2,000.00 in parts alone. Some came from Tiger Direct and some from CompUSA. I go out of my way to go to CompUSA sometimes. I live 25 miles or so away and I also help others build their boxes with parts from CompUSA and Tiger Direct. I expect an answer from someone in your company by Monday, 8-30-10, as to weather or not this can be remedied as I pass Best Buy on the way to CompUSA.

I believe you spend a great deal of money on advertisement to promote your goods and wonder how much bad advertisement will cost you as I have a large following in my circle thru family, friends, and Facebook. As I said, this was a cheap phone, $79.00, and I have nothing to lose. But I'll bet it costs CompUSA a lot more in their name than my phone cost me. It's just a phone and just because I was showed today that you don't care about my $79.00 I still care about being taken advantage of. So all it cost me was fuel and time out of my busy day.

I bought an unlocked, WiFi phone from Comp USA online. I bought the unlocked WiFi phone for occasional internet use w/o a data plan. Apparently, the phone I bought requires a data plan to access the internet. No where on their website did it obviously state that I needed a data plan to use the WiFi with this phone.

If I wanted to buy a data plan, I would have bought the phone, a whole lot cheaper, from my cell company and I wouldn't have bought an expensive, unlocked phone from Comp USA. I cannot return the phone, but must exchange it. The service rep said look at the website and choose a new phone.

I can't trust the site to tell me what WiFi phones don't require a data plan. He wouldn't tell me what phones would work, but said to call my cell company. This is the first internet purchase where I've gotten no useful customer service help & have essentially gotten stiffed.

I'm out over $200 since I could have gotten a cheap phone from my cell company.

On 7/3/2010, I walk into the local Comp USA Store in West Palm Beach, FL located at Palm Beach to buy an Nvidia 3D Vision Kit that very morning. Before driving out, I checked their website and the price was marked at $174.99 on both Comp USA and TigerDirect. So, I am like, "Cool, I do not have to order from Newegg and can get it today. I look around the computer section and could not find it, so I ask one of the floor sale guys and he's like, "Yeah, I'm not sure if we have any left, but they are behind the high dollar value counter." I nod and follow him. He pulls it down and says, "Right here." I am like, "Cool, how much?" He scans it and the price tag is $199.99,

So, I said, "No way, I just checked this morning and you guys had it listed at $174.99 on both Tiger Direct and on Comp USA's website." He says, "Well, if that is the case, let us check and if it's that price, it's the price you get it at." Low and behold, on both websites it's marked at $199.99. I was thinking, "Am I going crazy?" He goes, "Well, if our competitors have it at $174.99, we will match that price." I was like, "Yeah, Newegg has had the price cut going for a while," and it was of course when he brought it up at $174.99, he's like, Yeah, we will match that price, but I have to check with my manager." He comes back and is like, "Sorry, the manager won't drop the price, you're better off buying it from," I cut him off, "Yeah, I will just get it from Newegg."

Well, once I walk outside, I bring up both Tigerdirect.com and Compusa.com on my phone, low and behold, 30 seconds of walking out of there, the price is at $174.99. I then am like, "Well, I will go home and check it out." I go inside of the store one more time to check the $199.99 as I jump on one of their computers, and low and behold, it was $199.99 and I am like, "This is rigged." I go home and check again, and the same thing - $174.99. What poor quality service and intentionally rigging their own websites in house at store locations to keep consumers from getting the deals/prices they promise/advertise.

I actually had the same dilemma at my TigerDirect/CompUSA here in Clearwater, FL. I went to buy a couple hard drives about 5 months ago, so I can have some extra data storage room in my other PC. They had these 1TB seagate drives marked at $69.99 on the website, both on TigerDirect and CompUSA, so I figured I would buy them from the store instead of the risk of damage in transit from Newegg. So, I went in to buy 2 of them, and when I went over to look at the price, it said $89.99. I went and asked one of the associates and told him that I just saw it on their website for $69.99, so just like you, I tried pulling it up in their store PC and it says $89.99.

So, just to be sure, I pulled out my phone and looked it up from my phone with the associate right next to me, and on my phone it says $69.99. I had asked him why it is showing up as different prices, and of course, they didn't have an answer. And even then, they would not honor the price. The manager said he was not going to go by the price on my phone. I just decided to walk out and take my business to Newegg. I am not going to sit there and argue over $20, when I can buy from Newegg without the hassle. I don't shop at CompUSA/TigerDirect anymore. I don't care if I have to wait a couple of extra days to get my products. I would rather avoid business with them. The point was not the price, it's the principle.

CompUSA.com advertised online MSI laptop computers with new Windows 7 to be delivered for $9.99 shipping (when it became available). I registered as directed for Windows 7 well before Jan. 30 deadline. I made several attempts to find out why I have not received it, no responses to any inquiry. An hour of calls to CompUSA and MSI later, CompUSA said we had to deal with MSI. I told them we ordered from CompUSA and MSI was their contractor, who never responds. I got supervisors of both companies. First, they denied they got our order, then said the zip code of credit card didn't match the order but the shipping was to different address (the reason for zip code difference). The charge was declined and deadline past.

No Windows 7 left and our responsibility to find out why the charge was declined by Jan. 30. They said they had no personnel to deal with credit card orders. We tried to find out before deadline over and over, no response.

I was so glad to hear other complaints about CompUSA billing. I will never buy anything from them again. I bought a computer six months ago with the deferred/no interest for 6 months plan. I waited for the bill to pay it off with no interest and on the 6th month, the bill said no payment due. I figured it would be due the following month.

On the following month, they added a $95 interest charge! I called to speak with billing about paying the full amount without the interest charge and I was told a manager would call me and then they told me to write a letter to corporate, which I did. The manager never called and no one ever responded to my letter. I even sent 2 emails with no response. This company has the worst customer service that I have ever seen! I am probably just paying off the $95 to be done with them forever! I will probably never get a response! I hate CompUSA!

I bought a brand new computer with extras and paid for the Premium card lifetime warranty in 2007. I had problems with my computer and called the number on my premium card and they said they could not help me, that Comp USA was closed. Yesterday, I pushed the power button and I think the power supply is gone. The computer won't turn on. Do not waste your time buying the so called "Life Squad" for repair.

I recently purchased around 900 dollars worth of merchandise from your Lake Park, FL location on Tuesday, March 9th and Wednesday, March 10th. On Wednesday evening around 8:50PM when I was building my computer, we realized the motherboard I was sold was the wrong one for the chip I had ordered online. I called the store and told them I was 5 minutes away and would be right there, I just needed to switch out the wrong motherboard for the correct, more expensive one, to fit my processor. The girl on the phone said they were closing, which I can understand but she said if there were still customers in the store when I got there, I could come in and make the exchange.

I got there around 9:05PM and the last customer was ringing out. I pulled up front and was immediately greeted with the door being closed in my face and the operations manager, Joe **, who kept giving me the cutthroat signal and kept yelling "we're closed!". I just spent 900 dollars not 2 hours ago and this ** can't let me in 5 minutes after closing to switch out a motherboard, which I was wrongfully told was the correct motherboard for my processor. I owned my own retail store for 7 years and there is no way I would've ever treated a customer like that! I can't understand how you could have someone like that representing CompUSA.

As a result, I returned the Asus motherboard, Seagate hard drive, OCZ DDR3 memory and Windows 7 for a total of 616 dollars. The only reason I did not return the case and power supply was because they were opened and I didn't feel like arguing over a restocking fee. Buying a new computer should be a positive experience, not a negative one. I used to shop at CompUSA for all my computer needs. However, in the future, I will not be spending any more money at CompUSA.

Originally purchased Toshiba laptop 2005. By Dec 2009 it needed repairs. Took it into the same store where purchased CompUSA in Brandon FL. They demand a $49+ to look at item. Then over 10 days later, they announce repair at over $450. Looked at the new ones. Toshiba available for $569+ and the extended warranty $170/ purchased and also paid the $49+ to transfer old data to new computer. Finally by 12-13-2009 had a computer.

Heartache, I feel sick to my stomach for being treated like this. Economic is almost $900, they need to be out of business.

I called in to check the availability and price for the Nintendo Wii Game Console. Its sales price is $199 in every place. However, when I went to pick up the machine, I was bluntly told that its $299 as it is unavailable in other stores. I claimed the fact that it is based on practice and Nintendo had announced that the price is $199 and all the other places were selling on it. The salesperson told me, "Take it or leave it." I believe they are trying to jack up the price of the system due to limited availability.

My parents purchased a beautiful brand-new HP for my graduation in June 2007. It worked wonderfully for about 8-9 months. After a while, it started to malfunction. The computer as a whole worked fine, but every once in a while, the button that says the internet connection is on-off (off is red, on is blue) would just stay red, and it would say there was no way to connect to the internet. Now, we had internet. It wasn't that it was out, because the rest of the house computers worked. We soon found out it was just mine.

After countless times of turning it on and off--all the normal stuff you do when a computer doesn't work--we finally realized it was beyond what we could do. The internet connection part went out for good in the middle of my semester at college.

We first called the place we purchased the computer which was CompUSA. We had heard a rumor they were going out of business, so we quickly called them to try and figure out what to do. They informed us that although we had purchased a 3-year warranty on the computer, that in fact they could not help us at all. They had already fired their tech guy.

When we asked what we should do, they said, "I don't know. We can send you to Best Buy. Maybe they can help." Frustrated, we went to Best Buy and told them what CompUSA had told us. And they said, "Well, we can't help you. But here's a tech support in Texas you can call and send your laptop." Even more frustrated, they gave us the information, and we packaged up the laptop and sent it to Texas.

Two weeks later, we got it back, and it was working beautifully! I was so happy. Until the next day, when the same problem with the internet connection happened again, and we couldn't fix it. We called the tech people in Texas, and they told us they couldn't help us. So they sent us to Radio Shack, hoping they could help us.

I shall spare you the rest of the details regarding the fact that we sent it to three repair shops over the course of about 6 months--all over the country. We took it to every repair place in town (Radio Shack, Geek Squad, The Works). And it was "fixed" four times but broke within the next day just as before. We were quite irritated at this time. So we called the HP people and complained.

They had literally forgotten to tell us that the laptop I had purchased was recalled due to the exact issue of the internet connection and had been recalled for over a year. I was livid.

To make a long story short, a tech place in Texas (a different place) finally promised to send me a different laptop of "better or equal" likeness. I was rather excited. All my music and pictures were on my old computer, but I had come to terms with the fact that no one could fix it. The day came when my laptop came. It was a **.

It was a business computer, twice the size of my old laptop and with none of the perks of my old computer. It was refurbished and ugly and had the basic programs--nothing fancy like my old computer. It worked, but there wasn't anything about it that I liked. It wasn't even new; it was just some random computer they sent me.

Unfortunately with CompUSA going out of business and all the other tech places coming up empty, there's no place to call or email or go to to complain about this problem. It's like I'm stuck in limbo with a computer my parents didn't pay for. All I want is my old computer fixed for good, or a new (or refurbished one) of equal or better value.

I would be happy to get the makes and models of my old laptop and the one they sent me, if this makes it to anyone who cares about my case. When CompUSA went out of business, so did my computer basically. No one could help me, and basically my computer and everything that comes with it doesn't exist.

I purchased a refurbished Dell computer which began malfunctioning after 2 months. CompUSA referred me to Dell for warranty repair. Dell states the computer is registered to someone else and Dell cannot send me parts to repair it. I paid $409 for the PC and have invested many hours of work on this problem.

I am currently trying to get a confermation of an extended warranty,they charged me 280.00 for it explaning that the 280.00 came with a 110.00 rebate. and instead sent me a couple of software discs one for computer tune up,the other for security suite 2010,and they had a 110.00 rebate,neather of which I ordered.I still havent gotten a extended warrinty confermation.and the rebate for the dvd's dosnt excist to my knowledge.

My problem is with the product that I purchased. I purchased a Garmin Nuvi 255W GPS without the operating instructions. Do I have to copy them from on line or can you mail me a copy in ENGLISH. Would apprcciate a prompt answer to my question.

I received an email from Cnet about a special deal from CompUSA. I used the email link and went to the site, placed and tried to order 3 monitors. The price was not corrrect so I had to call. i spoke to David Jay H and he said for me to send him the email and he would honor the price. He stated they had plenty of the monitors. I ordered 3 and he sent me a quote for 3 with $20 shipping. I put it on my credit card and he said it was done. 15 minutes later he called me and said the order was kicked back because I ordered 3. His next statement was perhaps someone bought them all. He could not explain why the system accepted an order for 3 and sent me a confirmation 15 minutes earlier. Clearly CompUSA uses deceptive practices to market thier wares.

CompUSA actively engages in misleading advertising. Too often I have gone to purchase items that are "on sale", to later find out at the register that the item is "the same model, but not the same SKU/Product #", or pick up an item from rows and rows of products that have a price in front of them, to later be charged a higher price because the price advertised is not for the product behind it.

Another instance is buying products that have a mail-in rebate (which the store should provide the forms to file the claim) and not receiving them. The staff will not offer them to you unless you ask. Of course, that does not mean you will get all the forms needed.

Once at the store, you really need to do some serious investigating work to make sure you get the right product for the price advertised; that is checking that the item is the right model, has the same UPC bar code number, same lot #, etc.

Too bad the majority of customers trust the store and never check if they are charged what is advertised. I have lost money on items that were supposed to have an instant/mail-in rebate, not to mention the mental anguish after realizing the store has ripped me off.

I was convinced by a CompUSA salesman to purchase CA Internet Security Suite 2009 instead of another product because of the $80 rebate. I submitted all required documentation. Never heard anything until I decided to check the website given in the form after 2 months. I was surprised to see that my submission was invalid. This is not the first time this happened to me with rebates. I think this is a SCAM.

06/2009 Our TV 47 inch LG (purchased in 2007 $1699.00 and the 4 year warrenty for $200.00) stopped working. A main board was sent out to us and then we had a tech sent out to replace it. No luck. Well according to the powers that be they wanted to verify the part wasn't bad so they sent another main board out and the same tech and guess what? It still didn't work. So at this point it's been four weeks. Now they want to send a tech out that can tell what is exactly wrong with the TV with special tools....why didn't that tech just get sent out to begin with? So we learned that it is the power board. Since it would be more cost effective to honor the contract and replace the TV instead of the part they offered a buyout.

So now it's been a month and a half. Not one employee has been on the same page and it's been maddening. As of late we were told they would send us a replacement tv (based on specs) that was equal to the TV we have now. Upon researching the TV offered we found that not to be true. It was indeed a substandard replacement. The additude of the staff is horrible and the ability to contact anyone higher up than the call center TAP supervision is difficult to say the least. We were actually told that we should be happy accepting the lesser newer version TV because it would be better than getting a refurbished one. Gee, Thank you so much.

Still trying to get to an even resolution. We don't want more than we are owed but we want what we are owed. That's is a lot of money to us and this is our valuable time and efforts that we now have to put in to fight for something that isn't right. I'm reaching out in this forum because I feel we may need help. And if there are others then gosh something needs to change.

My laptop was just over a year old when I began having trouble. It would freeze up, shut down or both. It finally got to the point when it shut down, it no longer attempted to reboot. This was September 2008. I sent it in under my TAP plan and they replaced the motherboard. Same problem happened again in December 2008. I sent it in, they replaced the motherboard again. The same problem happened yet again in February 2009. I sent it in and they replaced the motherboard...YET AGAIN!

In March of 2009, I began having somewhat of a different issue where the images on my screen would go green and then it would freeze up and shut itself down. It usually recovered from this but what a hassle. Finally it dumped all my files (including pictures of my children) and never recovered. I sent it in and they replaced my hard drive. I used it for 2 weeks and it did the same thing again. I called and then requested for a new laptop (since the one I have is obviously a "LEMON"). They instead replaced the harddrive again. Seriously?

I have called and complained to SO MANY PEOPLE! A floor supervisor told me he couldnt do anything about replacing it until the same part is in service to be repaired for the 4th time. THE 4TH TIME? 3 motherboards and 2 hard drives are simply not enough. I recieved this computer back with the sencond hard drive and it booted up and ran for 10 mins...then it dumped my files again and shut off!

They think I need to recover my operations system (even though on the check off sheet they sent back stated they did this). They said that this will fix the problem and if not, then they will replace it. So, now I have to purdchase this CD (that didnt come with my computer when I bought it because it is partitioned into the hard drive). I think HP computers are a joke as well as CompUSA and the support center they offer. I have had use of my laptop for 2 months out of the past 12. Definitely didnt get my money's worth.

Purchased son's Macbook Pro $1999.99 5/4/07 for his high school graduation. CompUSA said 2yr warranty for $379.99 began after 1 yr. manufacturers warranty..hence, 3 yrs. Disk burner has been broken a couple months, but couldn't send off because my son needed it as school was wrapping up and he was preparing to graduate with his associates degree in photography. Graduation wasn't until May 11th. Tap says there is no grace period until the end of May and the warranty has expired. TAP mentioned that since I hadn't called them before..there is no grace period??

CompUSA told us to take laptop to Apple..Apple told us to take it to CompUSA where we were first told to call Tigress (?) which I did. They said they weren't the one to call. Completely irritated in myself for not calling before 5/4/09 and giving them a heads up, which is apparently what I should have done, and for the apathetic brush off I received from CompUSA and TAP Insurance. $379.99 completely wasted. No surprise CompUSA went bankrupt with the misleading information they tell their customers.

When I talked to the customer service representative not only was he very rude, but it was like he wasn't even listening to what i was saying or taking it into consideration. I said no one in their right mind would by an extended warranty that covers the exact same amount of time as the manufacturer's warranty which comes free with the product. Then the customer service representative said that possibly the extended warranty was there to cover things that the manufacturer's won't...he said "like a power surge". I was charged $36 of a $100 graphics in case of a power surge? By this rudeness and high-strung attitude, I could tell he was just mouthering off from the top of his head.

In conclusion don't trust warranties from CompUSA because they are nothing more than a SCAM!

I am writing regarding a notebook and extended warranty I purchased. When asked by the cashier if I would like a 2 year extended warranty for my notebook, I expected it to be just that 2 years beyond the manufacturer's warranty (there were no informational packets available to read prior to purchase, all the packets were kept behind the registers). I purchased an extended warranty in confidence that if I encountered any problems with my notebook I had adequate coverage and protection.

Once my computer began to malfunction I went to the current CompUSA store for assistance and they advised me that they were not the same company and then provided me with a number to call regarding repairs. I phoned this company the following day (April 16th) and it was then I was informed that the extended warranty had expired due the first year running concurrent with the manufacture's warranty. I spoke with a manager by the name of Annette ID# RMOXU (Incident #13247179), who informed me that this warranty expired on March 23rd of the previous month. Although this was not a month past the warranty they would not service my notebook merely for customer satisfaction.

Again, when I purchased this warranty it was not explicitly communicated that you are actually receiving only one year of protection outside of the manufacturer's warranty. It's also poor practice not to be willing to somehow compensate a consumer in some form or fashion who has paid for a service that was never utilized in the amount of $250.

Essentially, the consumer is being swindled out of their hard earned money under the guise of protection for their purchases. I am requesting that my notebook be repaired, replaced, or a refund of the money charged for this service. I am without a computer which facilitated in work, home, and business matters.

Had a promblem with my moniter. i had paid for extended warrany. Called many times. After I got a copy of reciept they said they could only find calls so far back which happen to be just one day after warranty expired. Come on! I have no logs of calls about promblem. I paid top dollar for te moniter and it should not be out. Never agagin will I use Tap. Dont trust them

Had to buy a different moniter

On 2/16/2009 I placed an order online for an Acer AOA150. The order number is W5911637 - delivery to be signed by me or my sister. COMPUSA contracted with UPS to deliver the package, but we never recieved the package. The UPS tracking info stated that package was delivered on 2/24 and that a J. Martin signed for the package. I contacted COMPUSA regarding this and was told that an investigation will be completed in 10 business days. An investigation was opened up from 2/25-3/10. UPS also interviewed my sister at the shipment residence on 3/13. The UPS delivery guy stated that he had never seen her before and that he did not deliver the package on 2/24 even though the delivery was on his route. My sister also signed a statement on 3/13 acknowledging that UPS completed an investigation.

On 3/10, I contacted COMPUSA & Milton empID 5828 confirmed that a 2nd laptop will be expedited on 3/16 to be received by 3/18. We still did not receive our shipment, so I contacted supervisor Frank empID 5976 on 3/18 to get a status. Frank stated the investigation was closed on 3/10 and UPS denied the claim. This is inaccurate information because UPS admitted to my sister on 3/13 that they may have not delivered the package. It is also unclear to me why COMPUSA closed the investigation on 3/10 when UPS was still conducting an investigation on 3/13.

No 2nd laptop was ever shipped out even though the notes in the COMPUSA system from Milton on 3/10 stated to make sure to expedite shipment. Frank could not and would not give me a timeline on when this issue will be resolved. Frank stated that a 2nd investigation was opened and will be completed in 10 days. I also received an email from a John from CompUSA stating that the investigation will be completed in 10 days.

On 3/31, I followed up to request a copy of the 1st & 2nd investigation. Nick empID 5810 stated that info cannot be provided to the customer. When asked about the status of the investigation, Nick stated that there was no status & there was no guarantee that the investigation will be completed in 10 days. He told us that we just had to wait. It has been over a month since I placed my order.

COMPUSA has stolen my $351.95 & there is no end in sight to the resolution of this matter. It is poor business practice in the way COMPUSA is handling this incident. I have never dealt with a brand business so full of incompetent and rude employees and supervisors. It is appalling that they are allowed to treat customers this way
They took our money and we never received our product.

I purchased a what was called a universal charger for my husbands laptop. The charger was not universal because it did not work for a Dell nor HP. My husband returned the charger with reciept. Because the purchase was made with my Debit Visa card and he did not have possesion of the card when returning item Compusa. Therefore, Compusa issued a giftcard for the amount of the universal charger. Well roughly a week after the giftcard was issued my husband attempted to use.

The giftcard had a balance of $0.00. After discussing with the manager the resoulution was to contact the store in a few days to allow some research. My husband and I have been in the store 4 times to try and get this resolved. Between the manager that will not speak to any customers and the clerk behind the desk rolling her eyes nothing to date has been resolved.

I ordered a barebones computer two weeks ago. The web site said it was in stock. Several parts shipped right away and another part shipped a couple days later. Two parts were backordered (again, it indicated in stock for everything when I placed my order). Then I get an email saying they have cancelled the computer case -- what good is a bunch of memory, hard drive, CPU, etc. without a case! I call them an explain that you can't just cancel part of the order and leave me with 1/2 of a computer.

They offer me a case that has a 20% lower price for the same money. I explain that if they are giving me a less expensive case, I should get at some some money back. I spoke to two different very rude and arrogant people from two different departments on the phone who didn't seem to understand that giving me a less expensive case for the same money (or no case at all) isn't right. When I told them to cancel the whole order they said I had to pay for return shipping! This is crazy. Please be very careful with CompUSA -- you can end up getting yourself caught up in the same mess I did!

I purchased a two year TAP replacement plan for a laptop computer in Feb of 2007. I was told that the warranty was for two years after the original 1 year warranty had expired. When I did try to use the warranty in December I was told by CompUSA that I needed to send the laptop to Acer since it was still covered and the TAP plan wa to start after the orignal had expired. Now, I need to used the TAP plan and the company Assurant Solutions, is telling me that it was for two years from purchase and it doesn't matter what the associate at CompUSA told me. Why woul somebody buy a two warranty when it is covered for one of them by the manufacturer?

I now have a $780.00 notebook and a $139.00 warranty that is useless.

I was requesting a quote for my company, and three peolple asked me to help. When I told them that I wanted a quote, they told me that I have to wait for the commercial services clerk. I've waited for 20 minutes, and then he walk me and ingnored me, knowing that I was the one waiting for him (because the other clerks said him). he walked to the other side, and I was expecting that he will help me anytime soon. I waited 10 more minutes, and when I walked for him he ignore me again.

Compusa lost $700.00. Very bad service. Very bad attitude. Bad experience. Then he told me that J. Rivera was the Store Manager and walk out like nothing happened. this was at Plaza Caparra Store in Puerto Rico.

I purchased a HP laptop from the local CompUSA 5/11/06. I purchased an additional 2 year TAP extended maintenance plan beyond HP's original 1 year plan and was told that my total coverage would be 3 years. Cost was $349.99. As the local store is now gone, I contacted CompUSA and am now being told by the representative that the plan was only for 1 year beyond HP's normal plan and the minor problem (fan not working and overheating) that I currently have will not be repaired under the plan. Comparable plans from HP and other stores are 1/2 or less of what I paid for only a 1 year extension. So, buyer beware! I will never buy anything from the remaining COMPUSA as I feel they were dishonest and have made no attempt to retain my previous loyalty.

In Jan 2009, I responded to an advertisement for an HP Laptop. When I entered the store, I there were only two other customers and several sales people on the floor. I found the Laptop display but no HP laptops were displayed. There was a brochure where the HP would have been. After finding an employee to ask about the HP Laptop. The CompUSA salesman looked down at me and said, What ya need to know Bub?

I dismissed this person and spoke to his associate and asked to see the laptop. He told me they had the laptop in stock but if I wanted to see it the store policy was that I would have to purchase it first then I could open the box. Say that again...I had to buy it first! I ask Bozo for a manager and he took me to an purported asst manager. The asst manager reinforced the store policy that I would have to buy the laptop first and then I could look at it. My only thought...Caveat Emptor!

I was mislead into buying a home theatre system on SHOPAMEX.COM (American Express) thinking it was new but lovely Compusa (tiger direct) never provided AMEX with the information that the model i bought was refurbished. Now i have a broken model that is over their 90 day policy and completely screwed over $275.

We purchased a open box Samsung HD LCD on 11-29-08, that Anthony represented to us as new but was marked down due to a cracked stand. The TV was trashed and after calling Samsung and reaching a supervisor, I found our it was refurbished. My unit certainly;y wasn't refurbished it was cracked, scratched, missing screws, so much for thoer 7 point inspection.

Anthony threatend ,e several times during my return, again lying about my purchase date. He is a terrible store manager with a temper [problem because he sells junk and hates to take it back. I should have known after I saw him verbally abuse other clients. I would never shop at his store again. He isn't a man of his word and lacks customer service skills. Don't let his threatening frighten you, unless you weigh in at 100plds you are fine. Keep all your receipts and realize you are shopping at a store a step below Fryes.

I bought a camera at the CompUSA in Deerfield Beach, Florida. I decided it wasn't the camera I wanted, so I returned it to the store. The clerk took the receipt to the store manager and returned saying that the manager told her that there would be a 15% restocking fee for having an open box. As I explained to the clerk that the box couldn't be described as an open box because nothing had been removed or altered. The carton was one of those tab-in-slot types, but there was no permanent seal, thusly no representation as an opened box. Nothing ripped. No broken tpe.

As we discussed the situation, the manager walked up and said I shouldn't be disrespecting his clerk. When I told him I hadn't said anything disrespectful, he backpeddled with You were about to. This guy was trying to put on a macho show for his young female clerk. In the end, this so-called manager realized his mistake. He had arbitrarily called the carton an open box without ever seeing it. Then he reversed himself. Had he inspected the box before issuing his decision, there would have never been a problem. The whole scene was unpleasant and the manager acted like a jerk. I received my refund and left. I won't shop there again.

While I received my full refund, the lack of courtesy on the part of the CompUSA manager will result in less sales through word-of-mouth and refusals to shop there again.

I purchased a TAP Warranty on a PDA with compusa and was told that a company by the name of tigerdirect has bought them out and they will not validate my warranty for the damage that I have. I have a copy of a prior claim that I submitted with compusa and was coverd but now they do not cover that damage of cracked screens or any other damage.

They will not hold up compusa original warranty which I paid 90 dollars for. I cant get my pda repaired or money reimbursed.

a Cracked screen and a warranty not being validated by Compusa. 639.00

I had trouble with my Toshiba laptop that my husband bought me for Christmas. He bought the warranty that was offered. I returned the laptop three times, all with the same problem. On the third time, they said it had water damage, and that was not covered. There was no water damage done by me; I didn't get to use it but a few times.

The problem was never fixed. We've had a couple people look at it since, and we were told that model has been a model with many problems. We were out the money spent on computer, parts, and warranty. All we have is a laptop computer that doesn't work properly.

I purchased a HP Pavilion Entertainment PC #dv9207us from CompUSA in 5/07 for $1,149.95. I also purchased the TAP 2yr laptop warranty for an additional $249.00. I recently began having problems opening and closing my computer and noticed that the left hinge had become unattached which resulted in the frame on the left hand side opening at the seams. There is a great deal of documentation on the internet that this is a design flaw, but it appears that no one wants to take any responsibility for this flaw. I have contacted both TAP And HP and have had no successful outcome.

I called TAP on 10/23/08, explained the problem to them and they told me that they would send out a prepaid DHL box. I received the box, sent the laptop to their approved repair service Image Micro Systems in Austin, TX only to have it sent back almost immediately with the statement Physical damage to unit is not covered by assurant. I contacted TAP and I was told that my warranty DID NOT COVER the part that needs to be replaced (the hinge) and that this was a cosmetic problem. I argued the fact that being that the computer won't open or close, isn't it NOT FUNCTIONING correctly, isn't it unportable?

I basically stated that I felt that their warranty was a scam. I paid for a 2 year laptop warranty plain and simple ~ not everything but the hinges. I spoke to 2 tech supports and 2 supervisors to no avail. They kept on punting me back to HP, where my warranty expired in 5/08. I cannot utilize my laptop in this condition. It is very apparent that I am not the only one with these issues. I am hoping that someone can assist me regarding this matter. Thank you.

In July 2007, for my son's birthday, I purchased a 60GB PlayStation 3 from CompUSA. I paid $599.99 plus tax. I also spent $65.00 to purchase a 3 year warranty. I do not normally waste money on warranties however, the salesman promised that if the PS3 broke down this warranty would allow me to have the unit replaced with another brand new unit, in the CompUSA store, I would not have to ship it out to be fixed.

In February 2008, this PlayStation 3 stopped functioning. I returned to the same CompUSA store expecting a replacement however, they would not make the promised exchange because they were supposedly 'Going Out of Business'. They gave me an 800 phone number and told me I would have to deal with 'TAP-Printer Express Exchange'.

'TAP-Printer Express Exchange' directed me to the CompUSA Business website and told me to pick out a replacement. There were no $600.00, 60GB PS3's available. I was told that there was nothing they could do and I would have to accept something else. I settled for a $359.00 40GB PS3. I also selected a few other small items in order to reach my $600.00 loss however, they refused stating I was allowed only one item.(I still have all emails).

The entire ordeal taxed my time and my emotions. I live from paycheck to paycheck and can not afford to flush money down the drain. The knots in my stomache made eating & sleeping impossible. To add insult to injury, THEY'RE STILL OPEN!

I purchased a HP Pavilion Entertainment PC #dv9207us from CompUSA on 3/30/07 for $2,000.00. I also purchased the TAP 3yr laptop warranty for an additional $370.00. About 2 months ago, I began having problems opening and closing my computer, the frame began to open at the seams. I contacted the CompUSA warranty department only to be told that they couldn't find the $370.00 warranty that should be in effect until 3/30/2010. I was asked to fax over a copy of my receipt and that they would contact me 24-48 hrs after obtaining the fax.

On 9/23/08 I faxed all the required info to the warranty dept. I never received a return call, so on 10/10/08 I called back and was told they had not received the fax, could I please re-fax and call them back to be sure they received the 2nd fax. I did this, then was told that my $370.00 warranty DID NOT COVER the part that needs to be replaced (the frame around the screen),that as long as the computer functioned, it was not covered. They also suggested that I get the frame fixed or it could damage my screen and that if the screen gets damaged, they WOULD NOT fix the covered part (the screen) until the frame was fixed (out of my own pocket, of course).

If the computer won't open or close, isn't it NOT FUNCTIONING correctly, isn't it unportable? I ask, why did I spend $370.00 for a useless warranty? After perusing this website I have found that I am not the only one with these issues. I am hoping that someone can help me and the others who have these concerns. Thank you.

purachsed Sony 42 inch LCD TV and sales person said TAP 342204 will cover one time bulb replacement. Now my bulb stopped working, called compusa warranty, they said they dont cover bulb. They said they cant even mail me what are the terms and condition for TAP 342204

NO TV at home

I purchased a HP Laptop model # dv4250 close to $1,150.00 on October 30, 2005. In addition to this purchase, I bought a protection plan titled, (TAP) Technology Assurance Program, to last three years from the date of purchase. CompUSA is somewhat defunct and they are not servicing my laptop to my expectations. Foremost, my laptop had issues from the day I had purchased it. A noticeable gap would appear from the sides when the lid was close causing the unit not to go into hibernation mode. Essentially, a sensor located in the upper right hand corner does not make contact with the top lid once the lid to the laptop is closed.

I sent the unit off to service for repair but they didn't fix the problem. I sent the unit back and it came back with physical damage. I have documents from the technician claiming the hinges were so loose that it caused the lid to bevel. The bevel was not there in the first place. He was just trying to cover his position by making that assertion. I refused to take the laptop home in that condition, so I sent the unit back for them to fix the resulting damage. The unit came back working properly. A couple of months later the lid starts to bevel.

By this time, CompUSA got bought out by SysteMax and informed existing CompUSA clients to refer their service requests to an 800 number listed on its website. I contact the appropriate department in order to get my unit fixed but they refuse to fix it. They claim its physical damage. I didn't cause the physical damage. I am so frustrated. Thanks in advance for any assistance you may be able to provide me.

I purchased a 2 year TAP Plan from them and am now being told it is no longer valid. I have had other warranties with this company and never had a problem However now that COMPUSA is out of business the new owner refuses to honor the warranty. The first time I called about this problem I was told I only had a one year plan which expired 7/10/2008. Then I was told if I had proof the original bill of sale to fax it in and they would honor it. However I had to wait 5 to 10 days for them to put everything into the computer. I did this.

Now I call back and am told that the warranty expired this July after all. I am told that now the original warranty started the day I purchased the comp not added on to it as the other ones I bought. When I asked for a manager I was placed on hold for 45 minutes. Kevin came back and informed me he would have a manager call me back and was sorry the other person who I talked to was wrong and yes even though I had other warranties with COMPUSA that lasted the entire time they were supposed to this one would not! Help this is crazy.

Until I told him my computer would not work at all and was acting like it did the last time and they had to replace the mother board there was no problem. Now it is not covered. I cannot believe I am having trouble with this one I had another TAP plan for my daughter and hers managed to last all 4 years with a 3 year extended plan. My computer is worthless. Will do nothing.

We also purchased a AKIA 50 Plasma TV 2 years ago, and now we are told by the TAP service provider that the motherboard/computer has gone out and is not repairable. After we were informed of this, we was contacted by Moneisha, who is with the repair contractor that we could possibly get a refund, replaced with new or refurbished TV.

Well, after she called we received another called from Frank with TAP, who informed us that the way the TV broke according to the TAP plan, they are excused from responsibility; however, he went on to offer to send us a replacement/refurbished television - which is not a suitable option for us considering we have only had our new 50 televeision for 2 years.

After doing research an viewing all of the more recent complaints, we now know that we too were victims of the COMPUSA TAP scam. At this point we are attempting to conatct the coporate office. Am suggesting that if we are unable to get a satisfactory solution, a CLASS ACTION LAWSUIT should be pursued by all those affected by this frivilous TAP warranty.

i purchased a computer,with deferred payments, paid 36 and 2 final payment, compusa said the last check was 2 weeks late, so compusa retail services billed me for $878.00 deferred 36 mos interest. then interest will be billed on this amount until paid in full. they accepted my last check with paid in full written on the front & back.i am retired 66 years old on a fixed income. This problem is causing me stress.

Purchase a HP dv9200 computer with 2 year laptop warranty at retail store Comp USA in 6/28/2007 for $1361.00 I called TAP warranty today and told them the display would not open/close, it's stuck in the open position. The TAP rep said it's not covered under the coverage, only the video card and screen display itself. I told her it's not functioning as designed and i can't put it in my case for travel. She said I'm out of luck and would not process a claim. i told her i would pay out of pocket for the items that are not covered, she said that's not the way TAP does business. Again, if the display doesn't open or close, it's your problem...not TAP's or Assurant solutions.

I paid for a warranty and the exclusions in the warranty states non-operating parts. I consider my problem an operating part, display will not open or close. She (TAP Rep) denied my warranty defect and would not open a repair order. I'll have to pay out of pocket and eat the $150.00 i paid for the warranty.

I purchased an HP Pavilion tower computer on May 30, 2007. In addition, I also purchased on that same date SKU # 344483 TAP 3 YR 1100 + PRM (whatever all of this means, I don't know!) for $389.99 plus $31.20 tax for a total of $421.19! During that first year I had difficulty receiving the degree of service from whom HP or whoever CompUSA had their TAP contracted. Comp told me that I could get help on software, hardware or any problem I had. There was no limit to the service they were supposed to give me.

Whenever I call the "PREMIUM MEMBER PRIORITY CALL LINE" 1-800- ULTIMATE PROTECTION FOR YOUR TECHNOLOGY HARDWARE" I was told that I had only hardware warranty, sometimes I was told that it covered software and hardware but nothing else. Other times techs told me that it covered hardware, software and any software I had added to the computer, plus anything else that with which I needed help. It has been almost 1 1/2 yrs. since I purchased the computer. Short after the year had expired I called and was told that I had no warranty. My address, phone number, computer serial number was not in their system. They do not honor CompUSA's extended service warranties. This happened two or three times. Once I just gave up.

On another of the three calls, I asked to talk to their supervisor. I was acually transferred to someone who spoke English a a first language. She found all of the information after I gave her all the information from my receipt and all other information I could possibly think to give her. She said that, "Yes" indeed I did have the TAP service until May 21, 2009. Somewhere I had lost a year. Hmm. But at least she had me in her system. I repeated asked for reassurance that indeed I was now in the system and would no longer have these problems when I called for assistance. I even asked for it in writing.

Now wish that I would have insisted on that; but she would probably have found some reason she would not be allowed to do that ... didn't have the authority or something similar. A few days ago I purchased a laptop. Called India on two different occasions for help, spoke to two different techs. The last tech I spoke with said that he did see that I had TAP on the desktop until the date of May 21, 2009. If he said that wouldn't you think he had seen it on the computer and that it was in their "system". No such luck!

When I called a day later for help on the desktop, the tech in India (when I finally reached him after going through the menu and repeating information two or three times, then listening to them repeat it back to me, giving me a persons name for every letter of the alphabet I gave them). We went round and round but he said that INDEED, I WASN'T IN THE SYSTEM! They had no record: he looked up the serial number, the Product Number, etc. When I spoke to the woman who told me that I did have TAP, I asked for something, an identifying number, case number, anything that would show the next person I spoke with that I did have TAP! My number started with the letter "C" (perhaps for "contract", only kidding) and was 9 digits long. Nope, I wasn't there.

Oh, I forgot that I asked to speak to the first tech's supervisor. His English was even worse than the first's. Lots of repeating so I could understand him! The upshot of it all is that I still don't have TAP $400+ later. He said he would mail my information to London and someone would call me back. LONDON!! I'm not kidding. I asked when they would call me and he said tomorrow. If he was mailing the information to London, how was this possible?!! My "case" was being "escalated" as well as my blood pressure. I have "progressed" to a "Case Manager" in London, who apparently also works for HP. Wouldn't you think that with all of the information I had given, that HP would honor my TAP, if for no other reason than good public relations. I could even copy my receipt as proof of the purchase. No such offer.

How can a consumer have any guarantee that contracts will be honored. I thought that if a new company took over that all contracts were supposed to be honored. I guess I am just naive! Writing all of this down may be therapeutic, but I am still ******! HP wanted me to buy an extended agreement with them ... by the way I returned my laptop, and will be getting a refund on the agreement I purchased on the laptop. Even if I did participate in a law suit, I would never receive a return of $421.19!

Loss of TAP purchase amount of $421.19. If I have any type of computer problem in the future, I will not be able to get it fixed without having to pay for it, yet another expense. Hours and hours of my time spent on the phone calling techs in India for help and spending the time receiving no help trying to convince them that I have a TAP program. Apparently it is worth zilch!

I purchased a moniter with a $40.00 mail in rebate in November 2007 and have still not received the rebate $ promised. Despite the fact that it was mailed in as described prior to 01/05/2008. When you call the 866- phone number advertised on the rebate receipt it tells you the number has been disconnected and when you call the store directly they say sorry are rebates are all handled thru an independent source. What is that they had the ability to speak about the rebate when I was in the store purchasing the monitor. I am disappointed that in this day and age the Sears management has not taught their warranty representatives to speak to women with respect. And to realize that women are just as responsible as men in making money decisions in the home. It angered me a great deal to be spoken to in that way by a young man.

I purchased 2 Akai 50 inch High Definition Plasma televisions and 2 TAP 4 year warranties on August 7, 2006. Since that time, I have tried to secure service for one of the televisions. I contacted the TAP service providers and learned that my warranties were not on file. I made a subsequent call on October 2007 and was asked to fax a copy of my receipt to Jean for data entry. Jean never responded and I have been following up ever since.

On July 10, 2008, I called again. This time I reached John and he could not locate my contracts and asked me to fax my receipt again. He provided me with Incident # . Due to my persistence, I reached Erin and she located my contracts. I provided her with cities close to me to locate a local service provider. It was early so she asked to me call back because none of the repair companies she called answered. I called back at 11:20 and reached Chelse. She could not reach any of the service providers. She said that she could not call the companies all day because she was busy and gave me two numbers to call.

Now I am already disgusted with the lack of administrative support and customer service. To tell me that I need to call the companies and ask if they service my particular television and then call TAP back for authorization is inexcusably ridiculous. I paid $835.98 ($399.99 x 2 x 0.045 (tax)) for these warranties and as the customer my only responsibility is to call TAP with the problem and TAP provides a real solution a service provider that can fix my television.

I am requesting a FULL REFUND of my $835.98 for the following reasons: 1. My contracts were not on file due to CompUSA's poor operations. 2. Ive been trying to get service for over a year. The TAP warranty has no value. I have a $1,800 HD TV with a fan that is louder than the volume; therefore, the TV is not functional.

I bought a laptop at Compusa and an extended warranty(TAP) for 2 yrs. for $139. They are no longer in business, so I had to call a Call Center to get a work order number and a thir party was to contact me to make arrangements to fix my computer.

I told the call center about the issues I had with my speakers not pruducing any sound, and about some cosmetics(cracks, brokn parts) and they advised me that they would not fix all the issues only the ones that they would approve. I told them that my Compusa warranty covered everything without exceptions. She told me that when they bought the warranties from Compusa those rights were lost due to the fact that Compusa was no longer in bussiness.

I sent my computer to get fix at Image Microsystems, the third party encharge of the repairs, and they fixed my computer. But they replaced my hard drive and replaced my operating system. I lost all the information on the old hard drive and the new operating system is giving me problems. I called Image Microsystems to query about why they replaced my hard drive when the problem was in the audio jack. The costumer service rep told me that the old hard drive was defective. I told her that I never had any issues with it. She said it was done as a cortesy because it was going to break anyway later on. I offered to buy the old one so I can get all my information back. She said it would cost me $49 to buy my old hard drive.

In january of 2007 i purchased a laptop computer suitable for my needs. The computer cost me 2000 and I bought the TAP service plan 2 year warranty for $400. In the last month the computer began to heat up and eventually stopped working on night. I called compusa who had since gone out of business or been bought out by another company.

The TAP service people who are supposed to handle my warranty could not find my information when I first called about my computer overheating and I was told to fax in some information so they could find my contract. I did and they eventually were able to come up with my contract. So they sent me a box to mail out my laptop, which I did.

The tech I sent it to determined there was liquid damage to my mother board which is not covered by my warranty. There was never any liquid spilled on or near the computer and the liquid damage problem was caused by the computer overheating. They are basically telling me there's nothing they can do and mailing me the 20 lb. piece of plastic garbage that used to be the computer which contained all my family picutres and movies, all my business information, music, and games. I am out over 2500 including the computer and warranty which was deemed worthless.

I purchased an LCD TV on 7/22/04 and bought an extended 4 yr warranty. A few days ago the lamp went out so i found all the sales receits/paperwork i had and called Compusa and was passed around a few times before i finally got an email address. They said the lamp is not covered. My booklet that i got when i purchased it says receive 100% parts and labor with no hidden fees for the life of the plan. It says nothing about the lamp not being covered. They sent me an email with some terms and conditions, which i did not receive originally. Plus their booklet must be newer, because the codes are different. So be aware and do not purchase an Extended warrant through TAP or CompUSA. I fel i should not have to pay fro anything if it is still under warranty.

After 2 months of getting my laptop repaired from CompUSA TAP, I noticed pink vertical lines across the monitor. 5/22/08 called the same number spoke to Randy and was told that the TAP service was sold to another company and they didn't have my existing contract information. I faxed it in and was told to call back in 2-3 business days for service. 5/30/08 called and was told that they didn't receive my first fax and to re-fax. I called (the data processing department spoke to Tricia) within the hour to confirm receipt and was told in 2-3 business days I can get service. 6/4/08 called spoke to Steven and was told that they didn't receive my first 2 faxes and that I was supposed to have be given an incident number. Refaxed everything again this time with incident number. I was told 2-3 business days for service.

6/9/08 called spoke to Maribel and she couldn't find my contract number so I was put on hold whilst she checked with the data processing team. Data processing found the fax, but it will take 2-3 business days for the information to be entered into the system. 6/11/08 called they couldn't find my contract, Carlos called the data processing team and he told me it takes the data processing team 2-3 business days to enter in the data was issued another incident number and to call back at the end of the week. 6/13/08 called spoke to Jerry referencing the new incident number and he told me to call back tomorrow (Saturday). I decided to call the data processing department spoke to Kim and she told me to call back on Monday for service.

My laptop broke while I was working on a contract job and luckily I had my desktop computer, though it's slower, that I could work on. If I didn't have my desktop this would have cost me a $7000 job.

My wife purchased a laptop Computer from Compusa in Miami for 1200.00, and 2 warrantys 1 was the 290512 TAP 2YR LAPTOP 1100-1399 Which was to cover any problem that occuered with the computer, we were supposed to be able to take the computer to any compusa and have it repaired in the store which now can't be done since the sale of the stores it cost us 249.99, the other warranty was the 317443 2 yr laptop premium upgr, what it covered no one knows nad the new owners say they will not honor it or give refunds for it, it cost 99.99,

we are sending in to cancel both warrantys but will be totally surprised if we get anything back from this new company. We think it's a disgrace that these warrantie's were sold by the old compusa but will be half honored by the new compusa.

it looks like we could be out of 350.00 that the warranty's cost us.

I purchased an HP desktop computer for my son for a Christmas present in December of 2006. At that time, I was talked into an extended warranty. Both items were purchased thru the local Comp USA store. Comp USA has closed it's doors locally as they have across the US. On February 18, 2008, I contacted the extended warranty service of COMP USA, called Technical Assurance Plan (TAP). They have sent parts and a technician to my house four times and cannot repair the computer. I have made numerous complaints thru the 800 number and thru [website]. I have an e-mail that says they will be issuing me a refund check, but they have not done so.

In browsing the internet, I came across this site and decided I would go ahead and post a complaint here. I hope that an attorney does review this and the several other complaints on this site. It sure seems to me that there are enough people that are being screwed by TAP and Comp USA to warrant a class action suit. For those others out there who are in a similar bind, Assurant Solutions administers the TAP program for COMP USA.

Not having a computer, my son's grades dropped for the 3rd quarter to barely passing his classes.

Back in 2007 I Bought a printer and 2year warranty from CompUSA and 1 year later the printer stopped working. I called the number in the tap box that came with the tap (technology Assurance Program) and the supervision ask for my name and could not find it. Then asked for the phone number and coould not find it, so then he asked did I have the receipt and I said no and he said he could not help me without a receipt.

I worked for compUSA and we never needed the receipt to find the customers information about there warranty. The supervision that I talked to on the phone that the compusa website gives said Compusa did not send the new company my information.

When the Compusa store was closing in December they made offer that had rebates from compusa and the manufacture. The manufacture honored the rebates but compusa did they not. They never answer their website about the rebates and phones at the rebate center have been disconnected. Tiger direct does not want to honor the rebate so they give customer the web site to compusa, but that web site has does answer E-Mail nor is the number working.

As a result I am a loss of $ 5.00 not a big amount, but I wonder how many more people where conned when the store closed and had amount that may have been higher. And if they knew they were closing why did they make such offers ? Why is tiger direct still using the name and directoring people to to website that does not have a valid working phone number ? I know that were getting sue back in 2005 for this same reason, One would think that they would have stopped the practice in 2007, but I apparently it didn't. As a result many people lost money because of rebates.

on 4/20/08 I went in to Compusa to purchase a computer processor that was on sale, listing for 239.99. they told me they were out of that model, CPI-DUO-Q6600, but they told me they did have a CPI-DUO-Q6600-SY, which is made by a different manufacturer (intel), and much better to have. SO I took the bait, and purchased that for 299.99. I discovered after several days that this so called better processor was the exact same as the one advertised, and they had just added another label over the original package label, adding the SY themselves.

I returned to the store to retrieve the difference of 60.00 that they squandered me out of but they refused. i peeled part of the label they added and had them scan the bar code under it , it listed it for 239.99. caught them red handed right there. BUT, they refused to honor my request, blaming their suppliers for the label, and that was just the way it was. They did have the processor on sale for 269.99, being 4/28/08, within the 14 days they advertise as their price garantee....BUT turns out those processors with that sale sign were ALSO re-labeled with the added SY, so they were again baiting and then charging the full blown price. All they do is relabel their products so they can claim its not the same as whats advertised. I'm still out the 60 dollars, but any warnings i can give to everyone...Beware. I keep the box with the added label for anyone to look over. Their flyer states they match any local price, up to 14 days following purchase, and they match compusa.com, of the same brand and model number.....they just change the model number to whatever they want.

60 dollars less, times how many thousands of customers they have.....and now my trust in their business practices is gone.

letter sent to comp usa tap warranty program 10 weeks ago....they changed the configuration on my daughters computer, without our consend, redering it useless to her. They did this because they could not fix it. I am contacting this department due to lack of proper repair of my daughters laptop. The laptop in question was purchased through Com USA, September 2006 along with several warranties, this warranty expires in August 2008.

I would like to know what the cost of this warranty was being it has rendered useless from the beginning. This laptop has given her problems from the start with slow performance and at times just will not turn on. According to the warranty company, all warranties will be honored being Com USA is out of business and or they have insurance coverage for such errors that I will state that are incurred by the warrant company. I have sent the computer in question back to the warranty company twice and they have performed several fixes? over the phone. This last so called fix, the warranty company and the repair company decided to take it upon themselves to change the configuration of this computer from XP Windows to Vista and called this...THE FIX? I would like to know who gave them the permission to do this? Also the battery case has been broken during the repair.

Due to their error in changing the configuration on my daughters computer without permission the warranty company supervisor has now advised me to purchase a recovery CD and they will walk me through repairing it back to the original state? HOW GREAT IS THAT!......They render my daughters computer useless to her and I get to purchase .A NEW FIX.. I can achieve fixing THEIR ERROR? myself if I purchase a recovery CD, however would like to know why I purchased this warranty in the first place when I am doing the repairs?

I want my money returned in full for this warranty being I am now fixing the warranty companys errors! We received this computer approximately two weeks ago after the last repair. I finally got it back to my daughter at school. When she received the computer she told me they changed the hard drive on her computer to Vista and now it is prompting her to enter a product key code to continue. Due to past experiences with the warranty company I was not surprised with the incompetence. Her computer once AGAIN is useless to her ..AND BACK HOME WITH ME. I called the warranty company and asked them to explain to me just what was fixed. Their reply was that I did not send a recover CD so the warranty company took it upon themselves to send it out to the repair company who took it upon themselves to do whatever they wanted to my property.

First offthe warranty company should have not sent this out for repair without informing me of their intend and or asking my permission to change the configuration on this computer since we did not send a recovery CD. We were never made told this would be the course of repair. They have now rendered this computer to be worthless to her unless I purchase a recovery CD from Hewlett-Packard Company. I do not intend to purchase and or put any money out due to this error and or lack of repair that the warranty company has incurred. I want Windows XP back on my daughters computer immediately. With all the problems this computer has had in the past she has hardly been in possession of this computer.

According to the warranty contract if a covered component fails three times, it will be replaced?.we are on our fifth contact with the warranty company with the same problemA PROBLEM THAT HAS NEVER BEEN FIXED ONLY PACIFIED, only now it is worse than we started. THIS COMPUTER IS NOW USELESS TO US. They had no authority to change the configuration on this computer without my consent period! My daughter is away at college. I purchased this computer so that she could use it for college papers and such.

Since the purchase of this computer it has been home with me more in the process of getting repairs than with her at college and this last fix is unacceptable. Frankly, I have had enough of this nonsense and run around I have been getting from the warranty company in trying to repair the problems. This is their error and I want it fixed immediately without cost to me.with a full refund of my warranty. We are entitled to a NEW COMPUTER according to the warrant contact. Aggravated to say the least!

I have been trying very hard not to a lawer for the mess that compusa has me in,i have a compaq.sr218 an i have a warrenty .First i needed a new hard drive next the tech. said i needed a motherboard now that i have the motherboard i cant get a tech. out to install it.I have been calling for a tech.since feb.evryday since an all get is the run around.I need my computer fix now this has gone on long enough.Is there any justice for the public.

My computer does not work i would like to get it fix soon.

I purchase my computer May of 2007. I also was told I needed to purchase the TAP service just in case something happend to my computer, I was alos told that it would be covered by the TAP program. I paid for a three year TAP program for $119.00. This past weekend April 19, 2008 I went to the CompUSA where I purchase my computer only to find out they were out of business.

No one notified me that they were out of business. My computer is not working properly it maks a loud sound and I don't know why. Who am I to call? I was told that there is no service center to take my computer to. What do I do now that I have $119.00 TAP service that I cannot use?

$119.00TAP service not being utilized. $549.99 Gateway Computer that is not working properly

My original problem started in Sept 7, 2007 when my PC would not boot up. I took it to the COMPUSA store at Park Meadows, as they had closed the store on W. Cross Drive, in Littleton CO, where I purchased the PC/Sony Computer and a TAP service plan. That ordeal of getting it repair took until the first week of October to get my computer fixed. I brought it home, but it was never quite right. As I would be working on it and it would suddenly just shut down. On December 15, 2007 my PC would not boot up. I had such a horrible experience with the Park Meadows store - especially the Manager Kelly, I decided to take it to another COMPUSA store located in Denver on Colorado Blvd.

I arrived there on a Saturday morning to be handed a paper saying they no longer had a service dept as COMPUSA was closing all of its stores. The paper they gave me had an 800 number I was to call and they would tell me how they would service my computer. Since that day I have spoke to so many people with TAP and COMPUSA representatives, and Supervisors, the list is endless. I do have the list of those I have spoken with, and Mr. Leon would beable to provide the list of techs he has spoken with. I belive I am only one of many who had a Tap warranty plan with COMPUSA with computers still not working. I have been trying to get my computer fixed since December 15, 2007. Mr. Leon, a local tech, who the TAP people sent to my house, has done his best to resolve this problem, but he too gets the run-around! Consequently, my Sony PC is still not working. They have replaced the motherboard 3 times, the CPU, the memory and power source. My Sony,has to have a compatiable Sony motherboard or it will not boot up. Frank, the local tech has explained this every time we have ordered parts. I was again told the parts had been mailed out 4/7/08 and would be arriving in the next few days. It has now been over a week and I still do not have the parts. I have get track of the various people I have spoke with over the past 4 months and the date and time of each of my calls. I am no different then any of the others who have tried to reach TAP support and get helped. I also have learned the new COMPUSA supposedly has no responsibility for the TAP Warrantys sold to me when I purchased my PC. What is the recourse for what I would bet is legions of us unsatisfied customers who have been left holding the bag.

I lost my job in November and need a computer to find a job, I have had to drive to various places and use a computer at my friends homes. Th mental frustration alone has wreck havoc on my stomach as well as my nerves in trying to get this resolved. I found a job that would work for a woman my age (67) on a computer out of my home. I am still un-employed and my SS is not enough to live on. My church is helping, but this is crazy since I should have had a computer fixed or replaced by now.

In January, 2007, I bought a HP laptop from CompUSA. They convinced me to purchase a 2yr extended warranty, which included a new battery if needed. Two weeks later, CompUSA announced they were closing its doors. I asked for a refund on my warranty since I would not be able to get my lap serviced in the Seattle area. I was told that my warranty would still be honored and that I would receive on-site service at home.

Now I have 3 things wrong with my laptop, including a battery that no longer holds a charge. I called to request a new battery (I said I would send the old one first if needed). I was told I would not have on-site service since I had a laptop and that I would have to send my laptop to them. My laptop would be gone for several weeks (with no replacement). I was also told there was NO repair center anywhere in Washington where I could take my laptop. So, I am stuck because I am not able to be without a computer for several weeks.

I bought a vista laptop in June from Compusa. When I purchased this laptop I paid for an additional 2 years of service/technical support through the company. The service agreement stated that I could bring my laptop into a store and have it repaired. I called CompUSA Technical Support today to find out that CompUSA was bought out by Tigerdirect. I can no longer bring my broken laptop to a store and have it fixed for free. I bought this laptop from the store for 1 reason: There service support and bringing the computer into their store to get fixed. I would not have bought my computer from there if I knew I was going to have issues. I know have a broken computer and am getting screwed by CompUSA who does not want to fix my computer. If I cannot bring it into the store for support I do not want my computer and I do not want to have to pay for the support tor for any of it. The technical support people at CompUSA gave me the Corporate number and told me to try to talk to them. I called them and after explaining my issue to the man on the other line, he got irritated and told me he could do nothing for me. He was very persistent and said I was out of luck. He then decided it would be a good idea since I did not like his answer to hangup on me. This service is inexcusable and did not have my hard earned money go to getting me screwed.

I have a broken computer, an invalid warranty (even though CompUSA says it is still valid). They broke their warranty and I do not want the product if I cannot get it serviced like I was informed when I purchased the product. I spent over a thousand dollars on a laptop and about 400 on their expended service warranty. I do not know where to turn to get my computer fixed under my warranty and I do not want the product since they voided their side of the warranty.

i know that the total amount that i owe is not a lot to some people, but every extra cost is a strain. especially on a woman like me, living on a budget. Give me a break! credit cards companies get richer by the minute. the average american consumer, poorer due to high interest rates, stupid late charges, and every other little charge credit card companies can think of. the only thing Julia #J3A did was take 11 dollars of the 29.99 late charge. yeah, great...not.

I am out the money I paid for a nonexistent warranty & the money I will have to pay someone else to get my laptop repaired.

I have a TAP warranty through the now closed computer store CompUSA. I purchased a HP laptop in on 3/19/07 and now need to send it in for repairs, since CompUSA has closed it's stores, the tech guys says it will take 4-6 weeks to tell me whats wrong with the machine. This is false advertising. I bought the BEST warranty from compUSA. I want to be part of a class action law suit to ensure I get my full refund. This is very unacceptable, had I just purchased the warranty through HP out right the repair would take less than 2 weeks total. I would really like to speak to an attorney about this issue.

I bought 3-year service plan. My laptop has been sent back for repairs 6 times now and still doesn't work properly. I'm sure it's in violation of lemon laws, but I do not have the time to pursue. I'm looking to get involved in a class action against Compusa.

I stopped by the CompUSA store near the Park Meadows Mall in the Denver metro area around 5:30PM on Saturday, 2/23/08 to look for a computer monitor at their closeout sale. I didn't find any, but while there I noticed that they had several Maxtor 500GB SATA hard drives on sale for $90.

I looked them over and then looked around the store. While there, my wife called to have me pick up a take out dinner she was calling in, so I went back to the Maxtor display, picked out a hard drive that was still sealed and the box wasn't damaged, and then proceeded to the checkout. When it became my turn, I handed the checkout clerk my credit card and then noticed that I had picked up an ATA drive by mistake instead of a SATA drive (both boxes are colored red and white). I told the clerk of my mistake and said I would go get the correct drive. When I got back to the checkout the clerk had called the manager to correct the sale.

The manager told me that she couldn't let me switch the drives, because once the code from the previous drive was entered, she couldn't undo it. I said I wasn't returning it, I just picked up the wrong one, I just now bought it, and I hadn't completed the transaction yet. I hadn't even signed the receipt yet.

She told me I could ask Maxtor (the manufacturer) to exchange it or sell it on eBay. I told her that wouldn't work as I would probably lose money on the sale (with transaction fees, etc.), especially since their price was only about $10 or $20 less than other places that I had seen advertised. She said too bad, she couldn't change the sale. I said they were the exact same price. She said they had different SKU numbers and she couldn't change anything in the computer. Once the clerk entered the code and rang up the sale, that was final. I discussed this with her for about 5 minutes but she wouldn't change her mind. I didn't realize until later that since I hadn't signed the receipt at that point, that I probably could have refused to sign it and then maybe the sale wouldn't go thru. But the manager had me so upset and flustered, that I just signed the receipt, grabbed my purchase, and stormed out of the store.

I bought seven stereo speakers (3 pairs + 1) at CompUSA at a discount because of a liquidation event. To assure myself of the price, I asked the store clerk and the person behind customer service (he looked kinda the store manager - let's call him Joe) several times if one of the speakers is priced as a pair at $64.99. I was assured several times that it was. When I was rung up, the lady also verified with Joe if one of the speakers come in pairs. Again, he said yes. As I was walking out the store, another guy approached me (let's call him Tom) and asked for my receipt. When I handed him the receipt, he said I should have paid more because two of the speakers do not come in pairs. We went back in and Tom conferred with Joe about the pricing. Joe was adamant that the speakers do come in pairs and fiddled with the store laptop pointing to Tom the pricing from their inventory system. Finally, Tom turned to me and said they had put the wrong price tag and SKU on the speakers. It should have been $109.99 for a pair. Tom said it was a mistake. I explained to/argued with him that I should be given the price showing on the tag, he said he cannot do that and all he can do is refund my money back. Since I've been eyeing these speakers for a long time now and they still sell below retail, I just went ahead and paid the difference. However, I am still agitated at what happened because I know I was in the right. The way Tom talked to me, it was as if they were still looking at their bottomline and looking after their profit margins. Heck, this was a liquidation event! I am just glad CompUSA is going out of business because I do not want to shop there again and besides, most of their merchandise is priced way too expensive compared to other electronics retail store.

I purchased my Compaq Presario PC in Dec. 2003, from CompUSA and bought a tech service warranty. The last time I renewed this warranty with tech service was Feb. 20, 2007, a one-year contract. The few times I called, maybe 3 times prior to 2008, I received prompt and good service. Since January 2008, the tech has not been able to resolve my on-line problems. I was also told that CompUSA was sold to another company, but the new company would honor my contract. I have tried calling the tech several times since Feb. 15th, but after being on hold for 30 minutes or more, I gave up. It seems to me they have cut way back on techs just so they don't have to honor the contract.

I am unable to open any links. I have also lost connection with Firefox and am unable to re-load it. This has resulted in having to take the time to type in (through Internet Explorer) all links that I require.

Refusal to honor repair covered under Tap 2year Warranty. My 1 year warranty through HP has expired. They say they can not get the parts, so does that mean they do not have to pay for repair? This is fraud pure and simple.

My purchase of Tap 2 year warranty on HP DV6000 laptop computer is worthless. They simply refuse to repair it.

I purchased a 1G Burton Snowboard flash drive online through CompUSA. It was delivered to my house in the afternoon. A couple of hours later FedEx returned, saying that the company needed the item back - no reason given. I gave it to FedEx. My attempts to call CompUSA have been a disaster. I get no response. To make matters worse, they charged my account. So not only did I not have the item, I am out the money as well. I had heard that CompUSA was shutting down, but I don't know if that had anything to do with it.

Account charged for item. An currently disputing it with my bank.

This has damaged my credit and my faith in Corporate America.

A few weeks ago (today is 5-1-07) I turned my LCD off, took a nap, came back and the power button no longer worked. Tested LCD myself, and it still recognizes power up, power down status of PC indicated by the orange LED. Just the power button to turn on the LCD's display has gone defective. No problem right I got TAP's 2 yr warranty!

WRONG! I phoned up initially and the guy told me to just take it into the location I purchased it for replacement, refund, or basically as I was told - to get this process started. I told the guy the location was closing, and is this going to be a problem? Asked him twice, "oh no problem sir they'll take care of it".

I'm thinking ok wow if its that easy I should have done it sooner, but I am very busy running a business in a partnership. I bring in my LCD straight to customer service; broke up this cute little conversation between some girl and an older guy; both sitting on the counter. The guy "appeared" to be in charge.

Told them I'm here under TAP's warranty, and looking to get the ball rolling basically. They both have blank stares and just kinda shrug their shoulders. Tell me I have to goto the 2 locations that are remaining open in the DFW area (Plano, Frisco). I promptly said "no thats not an option"(TAP handbook also states if over 50 miles they will send postage paid box; its over 50 miles).

Well Sir our TAP program is going under some changes due to store closures - as he hands me a sheet about it which was basically useless..."Ok and this means?" We can't help you here we have no inventory. Ok I understand that; I'll just take a refund then. Sorry Sir only corporate can do that. "OK...well somethings gotta be done here regardless". Call Plano or Frisco, and the girl asked me, and wrote Plano's # on my sheet for me.

So I'm pretty understandable, and at the mercy of disgruntled employee's counting down the days; stores closing they don't give a damn, don't even bother looking at it or asking ANY questions, but just pawn me off to another location. Fine, don't have time for that childs play - I leave.

Call TAP hotline AGAIN, during MY business hours. Got a nice, helpful, fluently speaking English gentlemen on the line after nearly 30 mins on hold. Everything is good to go, no problems, smooth as ice. He even took out my home address completely and put my shop address only so there would be no confusion. Sir a box will be shipping to you postage paid, pack it up, send it in, and your good to go basically. His name was Shane, and he was extremely helpful I was so relieved.

Two days later through email confirmations they send, my Service request is completed/resolved?! Showing only a status of invoiced. Wow I'm nearly furious at this point, but I keep my cool in good faith. I call TAP during my business hours AGAIN on Monday of the next week for the 3rd time. Not so fluent English speaking gentlemen answers after another half hour of holding. Reviews my service request, then puts me on hold for 20 mins (he did come back halfway just to inform me he's still looking into it) his supervisor reviews my case aswell.

Squeaky clean theres no reason it should be in this status Sir someone cancelled it perhaps for some reason, or made a mistake. I'm emailing corporate now, and they will respond back to your email you provided. "OK *cussing up a storm to myself*" When can I expect an answer? Wed at the latest Sir. OK appreciate your help, bye.

In good faith that a company will stand by its warranty program; I'm keeping my cool (sure it was only 29.99 but a deal IS A DEAL) So Wed rolls along, no answer from nobody. Thurs I email customer escalation which is a link located in the TAP service request correspondences for urgent issues.

I state the sum of my issues, and that I need service for my LCD. Not like an ass, but firmly stated. Monday comes along...NO RESPONSE FROM ANYBODY. I'm convinced at this point CompUSA could give a ****.

I call TAP yet again during business hours for 4th time; which is 3 too many of what is neccessary. All niceness and formality is out the door now. Now I'm being the biggest ******* you could imagine, and rightfully so at this point.

I lit a fire under the TAP operator to where he was at a total loss for words at some points, but I told him also I know its not his fault, but somethings gotta give at this point. I'm running my business PC on my old 15 inch CRT which is flickering due to a bad display cable (which of course is built into the back of the monitor). It's been over a week and I've heard jack crap. I had a box coming, then 2 days later I don't have a box coming? My status is COMPLETED/RESOLVED.

Oh and tracking back a little - both of the not so fluent english speaking TAP's guys mentioned more than once - "do you think you can goto Plano?" "**** NO Sarge!" if I do; I may end up busting this LCD over someones head at this point.

Anyway the guy I'm on the phone with (thank God he was American) says he shows something shipped on the 4/23/07. "Ok its 4/30/07 it could have been walked from Dallas to Ft. Worth by then. It could have come from Nebraska and been in my hands by now under regular shipping." Did they ship an LCD or the postage paid box? I can't tell...Well let me make it easy and ask what DO YOU KNOW?! heh I didn't say that though... I understand Sir maybe they're backed up.

I say OK man. I don't trust anything that anybody says to me at this point, and I'd be happy with a refund. Ok Corporate has to do that; I can transfer you. Yes Plz, I thanked the guy for his help.

So I hold for a while longer all during my business hours of operation, and my business partner understands but its not fair for him to be shouldering my load in the meantime. I get a guy on there that gives me an attitude right off the bat. "Oh we no longer own that store its a liquidation company now your gonna have to cont" I cut him off right there with a **** ****! "I purchased my product while this store was operational, and its not my **** fault your stores are closing, but I'm bearing the brunt of it regardless".

He even has the nerve to say "tell me where that is in the TAP handbook, I gotta copy right here, what page is it?"....So the guy cools down and gets helpful after I chewed his smart jive ass up some more. He adamantly claims they offer no refund past the 14 or 21 day purchase window - ok fine I was going on a limb with it, but the handbook (which is a legal binding contract) states if no replacement can be made, then a refund will be given.

So ok I say, somewhere someones ************ me here saying a refund is like no problemo...he says "they're just telling you that, but I'm customer service, and they won't tell you what I will" which is valid on his part actually. I said ok this is corporate right? No TAP IS corporate...*SIGH* at the mercy of crap service.

I explain to this guy E-V-E-R-Y-T-H-I-N-G I've stated here. He then says "Sir, someone cares, I've been on the phone for 17 minutes with you looking into this." Ok numbnuts "First I've been on hold for 20 minutes+17 min candy assin with you, plus this is your JOB, BUT I DO appreciate your help" - "Thank you Sir"

He makes another service request out for me, and tells me this one is different; its special; this is top escalation and will goto management for review, and they will then see this through, and they "MUST" take action on it. Wow ok Tiger, but the reliability of ppl taking action so far has been non existent - I don't trust a **** person working there, and thank god I still have my worthless LCD.

So the guy was helpful as he could be I suppose. In closing with him I ask - "So now that this has been done, and I've gone through all this hassle, gone this far with this...Is something likely to happen now?" Well Sir I don't manage that department I can't tell them what to do. "Ok I understand that, but is action MORE LIKELY to happen, is this going to be expedited, handled, cared for, etc.?"

I told him I'm not going to take his word for it or hold him to it, he gives me the same story. I restate my question THRICE, and he says yes something should happen, you should be receiving your box very shortly, and he said within 48 hours!? Ok thank you for all your help, bye.

So this is where I'm at now. Its Monday morning 5-1-07. In my fury I forgot to ask the TAP guy if a tracking number was available. Nothing has come to my shop or my apartment yet either.

I'm going to call TAP once again. However, this time I'm going to threaten them with legal action (TAP IS a legal binding contract-they obviously refusing me service at this point), and with the Government Office of Consumer Protection agency for lack of upholding their warranty service, and deceptive business practice.

I'm going to make some bastard get off his butt, ship my box righ then and there, and I'm going to get a tracking number for it. Otherwise I'm going to stay on the phone until my demands are met.

I'm going to call the Office of Consumer Protection agency and file a claim with them as well regardless because I DO NOT TRUST COMPUSA ANYMORE, and if my LCD is in the mail for weeks with no response, or if I do not receive service; my information will be officially documented through them, and they will be answering to something like this:

"OCP may issue Civil Citation(s). OCP will seek $500.00 civil fine and an Order for Abatement which may include restitution for the consumer. OCP may also enter into cease and desist agreements whereby the merchant agrees in writing to stop the practice. Such agreements may also provide for restitution to consumers, civil penalties, and payment of investigative costs. If appropriate, OCP may transmit cases to the County Attorney for legal action. The County may sue for civil penalties, restitution, injunctions against continued law violations, and any other relief which the Court deems appropriate."

Ah I feel better lol :D

This left me with a HUGE problem because the expiration date on my financing was May 22nd instead of November 18th. If I did not pay the balance in full by that date, I was going to be charged well over $1000 in finance charges. While I would have been able to pay the entire purchase off within one year, this was quite a surprise to me and I had to take a loan to keep from paying all the acrued finance charges. In addition, I was charged in advance for goods and services that did NOT need to be special ordered. This is a very unfair practice and in fact, I should have had an additional month to pay those purchases. Furthermore, my warranties all show November 18th as the purchase date so I am also being cheated out of 34 days in my warranty periods I was also supposed to receive a physical box with the Apple warranties which I paid for. I never received them at all. Mr. Jacobs insists that they were given to me but they were not and he would do nothing further to help me remedy this problem.

Purchased anIPod for $299 and a 2-year replacement policy for $44.99 at CompUSA on 3/23/04. Ipod began malfunctioning (scrolling through song list independently and unable to stop it or turn it off until battery died). Took it back to store. They first said I didn't have a 2-year replacement policy, I had Apple Care. So I went home and tried to fill out the forms for Apple care on the internet and my IPod was not registered.

I found my original receipt which has proof that I purchased replacement policy, took it back to store. They made me take it over to repair area where they filled out a form for it and said their manager had to review it and they would get back to me. 8 days passed. I called today and they said they would refund me $230 since my Ipod is 15gb and they are no longer made. A 20gb Ipod is $299 (the same price I purchased mine for). I feel that they are required to either refund me $299 or give me a 20gb to replace it. The manager was supposed to call me again this afternoon but 8 hours later no call.

If I purchase a $44.99 2-year replacement policy and I am told "If you have any problem with it bring it back and we give you a new one, no questions asked," I don't understand how they think they can get away with trying to give me $230 back on an original investment of $365.66 (IPod,replacement plan and tax). What a rip off!!

I bought an iPod with the TAP total asurance plan. The saleperson stated if it failed it was a carry-in replacement. When it failed I took to the store. The tech person said he could not issue a replacement since the that model was not made anymore. He called the manager. Melissa said they could not replace the model and TAP would send out a gift card.

The gift card was in the amount of about $168. The plan promise was a replacement. The iPod sells and I paid $299.99 for it. The said since that model was no longer made they would only issue that amount. That is not right. Almost every piece of electronic equipment will superseded by a newer model over a short time. The salesperson told me it would be replaced with a new model of equivelent value if that model was not avalable. I will never make any future buys from CompUSA.

My Sony Vaio has had two motherboards, one screen and a new keyboard. I can now see half of the keyboard sticking up, and 6 keys have popped off tonight. The "Kids" at CompUSA talk to me like I am an idiot, then whine about their missed cigarette break. OK, some children are gifted, and I have had the honor to command thousands of them. But the workers and management at CompUSA is not worth a damn.

Parts that worked and were in line when they took it in, came back out of line and no longer working as they did before. Sony has paid thousands of dollars for complete morons to attempt to repair a product that they have only made worse each time. Sony does not care, nor does pimple boy and his 19 year old manager. My objective was to purchase a computer... a working computer. Sony does not listen, CompUSA needs 16 weeks in jungle school and I should look elsewhere for my next laptop.

I would like to discuss this with the manager personally (srry, the letter after n isn't wrking very well.) Next cmputer will nt be a sny, and will nt be frm CmpUSA.

I have experienced continual breakdowns of the new laptop I purchased at the CompUSA Burbank store. The keyboard was not working, the keys were not functioning properly and it has not functioned like a new computer. I have taken it to CompUSA in Burbank for many repairs. I have been at my wit's end. I would like for the computer staff at the Burbank store to be required to attend customer-friendly and attitude-adjustment seminars.

On 4/22/03 I purchased a HP psc2210, a 2 year replacement plan and a usb2.0. The sales person said it was a simple process to install the hardware. Unfortunately he didn't advise me to back up my computer first. When I received a bios error and called Compusa they informed me it would now cost 99.00 for them to install the hardware and fix the problem.

I lost all my data and software programs on my computer. This company was not only rude but condescending as well.

CompUSA never returned money for the wrong equipment they sold us then subsequently had to returned to them. They lost both the equipment and their documentation. I have the details and documentation to prove this. I faxed a 14 page detailed complaint to CompUSA and they have been totally unresponsive. I am disabled and they knew that I didn't have the resources to fight them. I needed the equipment to help accommodate my disability. There has been a great financial loss!

The damages are simple. I have spent hours checking into, emailing, calling to no avail. My time is valuable. I expect people to honor their commitments regardless of how small. Additionally I would like my $20 back.

I called CompUSA and was told that a box and a service order woukd be sent out to us and we could return them and they would be fixed or replaced. We sent one back because we could not afford to be without all three laptops at once. They determained that it was un-fixable and it would have to be replaced or a credit would be issued for it.

A month later it arrived back in MA. I called to set up three service orders to send all three back at once and get one big credit to buy three new, more expensive laptops at once. They only sent one box and when I called Dallas to find out where the other two were they didn't know what I was talking about and said that I would just be better off taking them to a store.

And as for the amount of the credit, I spoke with Karen and even though the receipt states that $1501.00 is the TAP, they would not, and still will not honnor that amount; they will only give us $1048.00. She then told me that I had to go through the store and fight it out with them because the sales person who sold us the TAP said that it would cover the $1501.00 amount.

I sent a Purchace Order for 3 new (more expensive) laptops to the Brighton, MA location where they were to order the machines and charge us. I called a few times over the past week to see what the status of the order was and got answers ranging from no one has ordered it to, it will be here in 3-5 days. I waited 11 days & finally found out that it needed to be ordered by the Direct sales department.

Now because they waited so long the model we wanted is no longer available. And I had to call to find this out!! Noone could make the call. So I had to order something similer. I had to send in a credit application. I have been waiting for Financial Services to contact me with the terms of the purchase. The laptops are on back order and they don't know when they will be in. So, for the past 3 months we have been without our old laptops and they can't get us the now ones and I still have to fight over the money.

And to top it off after all of this they tell me that they will not extend the 3 yr. TAP's to the new machines when we paid for it. After five months of this I have sent a certified five page letter with return receipt to the C.E.O. Jim Halan.

I have spent more that enough time with them. No customer should be treated like this. I have been hung up on, told that I have a lot of nerve calling and asking for a fax number. I have been put on hold for 1.5 hrs. I can't believe that a company can stay in business when they treat customers this way.

My experience at CompUSA, Culver City, is hands-down the worst I have ever had to deal with at any store. I brought my computer in to be checked and possibly repaired by them, thinking that they knew what they were doing, I have never been so wrong.

Bringing the machine in on Thursday, I called on Friday to check on the staus of it, and I was told it was ready. When I finally arrived at the store, I asked the cashier if she was going to show me what was done to the machine, as per their posted list of things they do for each service. The response was a laugh, and she just walked away.

I didn't know if anyone was going to help me, so I stayed to see what was going to happen. Eventually she came back to inform me that nothing had been done to my computer, and it was only looked at. Fustrated with the time and energy lost I asked to talk to a manager, but the one manager still in the store could not help me much, and would only tell me it would be worked on the next few days.

The next day the tech working on my machine called me and was explaining what he had to do, which included checking the Master Hard Drive, and ROM drives, he also requesting the original CD Rom drive which I had to ask my mother who was at home to take to them over 30 minutes away.

At this point I told Luis that I was planning to move second HD in my computer to another machine, which I was going to buy, and also all the data on that drive was the most important. He told me it would not be a problem to avoid using it, in addition I said to leave my Re-writable Rom drive out since he had to check the ROM drives. I didn't hear anything till Tuesday, when Luis called me and told me my machine was running again, but he had to erase the 'D' drive, since the now former 'C' drive could no longer function.

I took a few minutes before he had finally said what he had done, and I asked him why he did it, and he said that is was the only way he could get the system to work, I then asked him why he did it when I said not to touch the drive. That was followed by dead silence.

The next few days I talked to everyone from the General Manager to the Regional Manger and all they gave me for their human error was their service fee back. Upon picking the machine up I still had to wait near an hour to get it, Luis had pulled out the wrong ROM drive, and the people their were telling me that I was going to have to pay for it, then they said I was going to have to wait a day for it.

After finally arguing with the Service Manager for 10 minutes, they did the service in 15 minutes. I lost countless amounts of data which I may or may not be able to recover. I had many media files on that drive which will I never be able to recover, software that I can never get again due to it no longer being available, I have lost almost three years of information, and personal information such as email addresses and emails themselves which I will never be able to get again.

I bought two software titles called TextBridge pro9.0 and Paperport deluxe from Compusa. Compusa said that there was a rebate and I took the papers from the shelf they had up and then mailed it in a few days after, then later I got two postcards back saying "Request Postmarked After Close Of Program Deadline".

The thing is that the rebate papers said that we had to buy it within a certain time, so i called Scansoft and five times a woman answered and switched me to a machine that said nothing the minute she heard "REBATE."

The next day I called again. There was an answering machine claiming they were closed for Presidents Day. So I started called anytime I can, but no help came. The textbridge rebate was $70 and the Paperport Deluxe was $30. We never got it back.

Philip should stop wasting time on the phone and should send both companies a certified, return-receipt-requested letter politely asking that his rebate check be sent to him toot suite. If the checks don't arrive and if he is feeling ornery, he should sue both companies in Small Claims Court. If everyone did this, companies would not walk all over consumers.

John needs to read his extended warranty carefully. If it covers the monitor, he should write CompUSA a demand letter and, if they do not respond, sue them in Small Claims Court.

This would have meant at least $300 out of pocket to return product if I wanted to go to another store for a computer. I am now stuck with a computer I feel is faulty. The keyboard is slowly loosing key functions one-by-one. I cannot afford the costly tech help HP offers. CompUSA will not allow me to return/exchange because time is up. No on-line help from HP.

My Toshiba is as good as new and the whole thing cost me nothing. I was covered by Toshiba. Would CompUSA use that warranty and pocket the $980??? What about the warranty I have paid for?

I ordered for a friend of mine 2 pieces of memory for his new machine, a new G4 Macintosh. I called a few places up and the best price I got was a price from CompUSA, their mail-order division. I placed the order and was told a price of $211.00 per memory item, no mention of shipping costs or anything. When the package arrived, there was a packing slip but not price information listed. When I got my CC bill I was charged $687.68.

I called CompUSA and I was first told the quoted price was really supposed to be $267.00,not the $211.00 I was ORIGINALLY quoted and shipping was $8.75. I asked them to check and find out what the problem in pricing was and call me back. Well, they never called. They had 8+ hrs to figure it out and never tried to contact me. I called back and got a different person on the line who now tells me I should have paid $311.00 per unit of memory. $267.00 was the price before the warehouse charges. And then it was $8.75 for each unit or memory, and then on that, 25% added to that as well. The memory weighs less then a pack of smokes.