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Barbara of Houston, TX April 20, 2009
Bought a computer from Circuit City when they were going out of business. It has a very annoying Firedog screensaver on it that pops up after 30 seconds even while I am typing an e-mail. I can't get rid of it and since they are out of business, I don't know where to turn. Best Buy could not get rid of it using their software. Any help in this are is appreciated.
DRIVING ME INSANE.
Janet of Yorktown, VA April 2, 2009
Another victim here. When purchased my comp. in Dec along with Firedog I was assured Firedog would continue by many employees. Guess what have a problem and no Firedog but out money for coverage.
Shari of Bastrop, TX March 25, 2009
I purchased a Linksys wireless router on sale for 39.99. Circuit City offered me Firedog service for an additional 39.99 and I bought it. The router turned out to be defective and in the meantime Circuit City closed their stores. Linksys replaced my defective wireless router but I am out the 39.99 on the Firedog service that Circuit City sold me. Is there any way to get my money back on this no-longer-available service? I paid much more for this router than I should have paid.
I am out 39.99 on a service that is no longer available to me. I still have the store receipt to prove the purchase.
Darcelle of Chestertown, MD February 25, 2009
we purchased a 46 inch projection tv 11/13/06. and kept up the circuit city advantage service plan. we had problems from the very begining the tv kept shuting off before it was time to renew our service plan, we call for a techician a service person from baltimore came of india origin, very unprofessional if not do any thing. circuit city advantage plan stated that have no record of that visit and neighter do i. circuit city advantage plan has sent blue hen tv repair out to my house 3 times on the third visit be brought in an ordered part that he had to make shift to fit tv. a which time i told him i did not feel comfortable with that. oh well he kept on working. when he left the tv did com on. but it went off again and would not come back on. who is at fault? it is now 02/25/09.
circuit city has gone out of business, and i got no satisfaction from circuit city customer relations, or circiuit city advantage service plan. we are left out in the cold and i don't appreciate that at all help! samsung needs to replace the market value and or answer for their defective electronics.
Belinda of Chelmsford, MA February 20, 2009
I purchase a computer,circuit city mess up the delivery they sent me another customer's computer which was 200.00 more than the one I orignally bought.(when it was delivered the firedog person dropped the drive and broke the face plate which they fix thou the damage to my rented wood floor was not) I had to pay the extra money for their mistake. I signed up for firedog, when I purchase this computer to service my computer and now I can not get in touch with anyone. I bought a HP desk top in November of 2008 at the Nashua, NH branch.
My computer came to just about 1000.00.(the computer itself was only 499.00) The additional cost was software including firedogs services. The grand total after the mistaken delivery of upgrade computer the total price was 1200.00.
Kathy of Sicklerville, NJ February 3, 2009
I dropped my laptop off on Jan. 5th 2009. Same phone # given, can no longer communicate with anyone, by phone or website. Went into the store and their people are shut out of the website and phone communication,as well. Does anyone know how we can get our laptops back or are we at their mercy?
no longer have my expensive laptop with all my work in it!
Nancy of Sarasota, FL January 30, 2009
I took my laptop in to Circuit City on Jan 8, 2009, called and went in to check status, was given 4 different phone numbers to call, tried to send a complaint to Assurant Solutions to find the web page is no longer available, the phone number is an answering machine asking for info and phone number to call you back and no one calls
I have lost work due to the loss of my laptop
Penny of Browning, IL January 30, 2009
in december my toshiba satellite wouldnt charge, so i contacted circuit city in peoria where i purchased my laptop earlier in the year. they said to bring it in, its under warranty. i took it in on 12-18-08. said they would have to work on it and find out exactly what the problem was. when i picked it up in jan, they said the adapter was bad and not covered under warranty. said i could buy one there for about 90, i said no and went home and purchased one online cheaper.
when i received the adapter, it still wouldnt charge my laptop. upset i called circuit city and said that firedog was no longer there and that i would have to contact toshiba. by this time my warranty is up and i will have to pay all costs of the repairs. i think this is bad business as i had already had a problem with this before the warranty was up. so now what am i suppose to do??????? this is absolutely ridculous.
toshiba wont warranty my computer even though it was under warranty when the problem was supposed to be fixed. i want my computer problem fixed.
Christine of Paramount, CA December 18, 2008
Will not refund my money for service that never happened. Mid-October a firdog rep came to my house to calibrate my 57 television only to find out that the calibration was not the problem. He did nothing and said he would cancel the order, and I should get my monet refunded to my bank card. It is well over a month to no avail, and I my being put through the wringer explaining the situation over and over again.
I was counting on my money being in the bank to pay the person who actually fixed the projector in my tv. Because I speculated, everything snowballed causing overdrafts, hunger, and anger and frustration
Gus of St Simons Island, GA November 5, 2008
Dear Sir It seems that everytime I try to get someone to talk to about a product or service ....I get a fax or no one anwers the phone. Try calling these two numbers and see what you get. I've given up several times because no answer when I do get thruogh and just rings till the cows come home. Please do someting about this...I like this store,but I can't always go down there to see about something so I try to call. Thanks
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