I bought an hp computer with the Firedog warranty, the advantage protection plan plus. Now I have problems and there is no service through Firefox/Circuit City.
Consumer Complaints & Reviews
A laptop was purchased in May 2008, we have the Firedog warranty and cannot get any help with some of the problems we have. We need a new keyboard, where do we call or email to take care of this? Where is the corporate page?
closed store tried to contact firedog since they an circuit city sold me an extented warrenty an they came once when i bought a tv said they would be back to do some more work an never did now cant get ahold of any one to get my money back for the warrenty. i bought it in Oct 08 i am a senior that they took advantage of.
Bought a computer from Circuit City when they were going out of business. It has a very annoying Firedog screensaver on it that pops up after 30 seconds even while I am typing an e-mail. I can't get rid of it and since they are out of business, I don't know where to turn. Best Buy could not get rid of it using their software. Any help in this are is appreciated.
DRIVING ME INSANE.
Another victim here. When purchased my comp. in Dec along with Firedog I was assured Firedog would continue by many employees. Guess what have a problem and no Firedog but out money for coverage.
I purchased a Linksys wireless router on sale for $39.99. Circuit City offered me Firedog service for an additional $39.99 and I bought it. The router turned out to be defective and in the meantime Circuit City closed their stores. Linksys replaced my defective wireless router but I am out the $39.99 on the Firedog service that Circuit City sold me. Is there any way to get my money back on this no-longer-available service? I paid much more for this router than I should have paid.
I am out $39.99 on a service that is no longer available to me. I still have the store receipt to prove the purchase.
we purchased a 46 inch projection tv 11/13/06. and kept up the circuit city advantage service plan. we had problems from the very begining the tv kept shuting off before it was time to renew our service plan, we call for a techician a service person from baltimore came of india origin, very unprofessional if not do any thing. circuit city advantage plan stated that have no record of that visit and neighter do i. circuit city advantage plan has sent blue hen tv repair out to my house 3 times on the third visit be brought in an ordered part that he had to make shift to fit tv. a which time i told him i did not feel comfortable with that. oh well he kept on working. when he left the tv did com on. but it went off again and would not come back on. who is at fault? it is now 02/25/09.
circuit city has gone out of business, and i got no satisfaction from circuit city customer relations, or circiuit city advantage service plan. we are left out in the cold and i don't appreciate that at all help! samsung needs to replace the market value and or answer for their defective electronics.
I purchase a computer,circuit city mess up the delivery they sent me another customer's computer which was $200.00 more than the one I orignally bought.(when it was delivered the firedog person dropped the drive and broke the face plate which they fix thou the damage to my rented wood floor was not) I had to pay the extra money for their mistake. I signed up for firedog, when I purchase this computer to service my computer and now I can not get in touch with anyone. I bought a HP desk top in November of 2008 at the Nashua, NH branch.
My computer came to just about $1000.00.(the computer itself was only 499.00) The additional cost was software including firedogs services. The grand total after the mistaken delivery of upgrade computer the total price was $1200.00.
I dropped my laptop off on Jan. 5th 2009. Same phone # given, can no longer communicate with anyone, by phone or website. Went into the store and their people are shut out of the website and phone communication,as well. Does anyone know how we can get our laptops back or are we at their mercy?
no longer have my expensive laptop with all my work in it!
I took my laptop in to Circuit City on Jan 8, 2009, called and went in to check status, was given 4 different phone numbers to call, tried to send a complaint to Assurant Solutions to find the web page is no longer available, the phone number is an answering machine asking for info and phone number to call you back and no one calls
I have lost work due to the loss of my laptop
in december my toshiba satellite wouldnt charge, so i contacted circuit city in peoria where i purchased my laptop earlier in the year. they said to bring it in, its under warranty. i took it in on 12-18-08. said they would have to work on it and find out exactly what the problem was. when i picked it up in jan, they said the adapter was bad and not covered under warranty. said i could buy one there for about $90, i said no and went home and purchased one online cheaper.
when i received the adapter, it still wouldnt charge my laptop. upset i called circuit city and said that firedog was no longer there and that i would have to contact toshiba. by this time my warranty is up and i will have to pay all costs of the repairs. i think this is bad business as i had already had a problem with this before the warranty was up. so now what am i suppose to do??????? this is absolutely ridculous.
toshiba wont warranty my computer even though it was under warranty when the problem was supposed to be fixed. i want my computer problem fixed.
On December 21, 2008, my husband and I purchased a flat screen television from Circuit City. In addition, we also purchased Firedog (Circuit City installers), and the Circuit City Protection Plan. We purchased the additional features to ensure proper installation and repairs for such an expensive purchase. In addition, the protection plan included
- reinstallation of a replacement product if original TV was installed by firedog,
- in-home service for select TVs.
- reinstallation fo a replacement procut if orignal tv was installed by Firedog.
- reinstallation of a replacement product if original TV was installed by firedog,
- in-home service for select TVs.
- picture promise: to make sure TV picture looks as good at home as it does in the store.
Firedog came to the house on December 23, 2008 to install the TV. They calibrated the television but when they removed the packaging away from the edges, they noticed a crack on the television. At the same time, a Circuit City manager called the house to make sure Firedog showed up as scheduled. My husband told the manager that the installers found a crack on the television. The manager said the installers should go ahead and install the television and when Circuit City received the service report from Firedog, the would schedule Firedog to come out again and replace the damaged television with a new one.
After the holidays, my husband contact Circuit City and was told that are liquidating inventory and that there is nothing they could do for us. On numerous occasions, he called to speak to a manager or the liquidator. He kept being told that they are out to lunch or that someone would get back to him. One person in customer service actually told my husband that we should get a lawyer. Another customer service representative told him that Circuit City should stand by their agreement as the sale took place prior to liquidation.
On January 23, 2009, a customer service representative contacted my husband and said there is nothing they can do for us. However, we could take the tv off the wall, bring it down to the store, and they will try to replace it if they have that model in stock. The problem with this is that we paid $1339.99 for a television that was not supposed to be damaged. We paid $499.99 for Firedog, specifically because if the television was installed by Firedog, we would receive reinstallation fo a replacement product if the original television was instaleld by Firedog. We also paid for Firedog so the television would be calibrated correctly. If we took the television back to the store, then we would be getting another television, that wasn't calibrated, which is what we paid for. In addition, we paid for the protection plan that included:
- picture promise: to make sure the tv picture looks as good at home as it does in the store,- reinstallation fo a replacement procut if orignal tv was installed by Firedog.
- In-home service on select TVs.
The Day before deploying to Afghanistan I took my childrens PC into Circuit City's FireDog tech desk. After explaining that the PC would lock after loading windows, the tech stated that they would find out what the problem was and I was charge roughly $64.00, which was fine and I had no problem with.
I was called the next morning and told that there was an issue with too many items loading up in start up and he could clear the problem up. The Rep also stated that I could pick the PC up at 6pm that night right as they closed on New Years Eve night. I was happy to hear this as I was flying out in the morning and this was one problem that would be solved and I wouldnt have to worry about it. A friend went with me to pick up the PC and we saw it on a bench in the back of the store.
The tech stated that as they were about to close, we would have to go to the front cashier to check out and then I asked what the problem was. He stated that he had to go into the registry and clear stuff up. Other than that he said there wasnt a problem. I told him I would meet him at the cashier as I wanted to also pick up a Laser wireless mouse as well. I paid an additional $40.00 for the service on the PC and left.
After getting home, I connected the PC and it stated that I needed to select a drive to boot from which I thought was wierd but I selected my hard-drive and it booted up. I installed the Mouse software and an update to one of my kids games. We went out to eat dinner and left the computer on.
When we returned, the computer was cycling through rebooting and would not come back up. I had to leave for the airport so I called Circuit city and told my wife to take it back there. I called from Seattle and spoke to the store manager for the FireDog Dept. After she dropped it off the store manager stated that Windows was totally corrupted and that it would need to be completely reinstalled. I asked if they were going to charge me as this sounded like it was connected to the issue of editing the registry. I was told that no I would have to pay additional money on top of the $100+.
The manager stated that he would have the Jimmy guy look at it as he was the one that looked at the computer to begin with. I now have been told by my wife that the tech, Jimmy called her and told her that He physically showed me what was wrong with the computer and that was it. He said that the computer was now broken because we installed software on it and told my wife to come pick up the computer and then Hung up on her.
Now I have a computer that is a giant paper weight, the tech Jimmy needs schooling on customer service as in any job I have ever held you NEVER raise your voice and then flat out hang up on the customer. Lastly, as Jimmy stated to my wife, if he could not get the computer to work again, how had he come up with the cause of the problem making him able to justify his statement to come pick up the PC and Hang up.
Will not refund my money for service that never happened. Mid-October a firdog rep came to my house to calibrate my 57 television only to find out that the calibration was not the problem. He did nothing and said he would cancel the order, and I should get my monet refunded to my bank card. It is well over a month to no avail, and I my being put through the wringer explaining the situation over and over again.
I was counting on my money being in the bank to pay the person who actually fixed the projector in my tv. Because I speculated, everything snowballed causing overdrafts, hunger, and anger and frustration
Last night (11/13/08) I wanted to buy a Sony 400 disc DVD player. I went to Circuit city in Tukwila. They told me these DVD players are not carried by circuit city but he checked and found two open box items in Bellevue store. So I called up the Bellevue store and ask the sales guy if he has everything and he said yes it is complete with remote etc. Well, I drove 25 miles and when I got there they did not have remote or anything else even a cable to go with it.
Instead the store manager (Nelsen) who sounded very irritated and unruly told me he will sell a universal remote at 50% discount. I said shouldn't I just go and buy a new unit which will cost me exactly $50 more than you are asking me, and get a new unit with all the papers, cables, remote etc? I told him he is being very unreasonable when they asked me to drive 25 miles to the store on false pretense.
Next thing I know he was yelling at me like I am wasting his time and told me that is all he can do for me. What a jerk and ungrateful employee of Circuit City. I had totally opposite experience at the Tukwila store where they wer polite and very helping. wasted 4 hours and returned with nothing just aggravation
Dear Sir It seems that everytime I try to get someone to talk to about a product or service ....I get a fax or no one anwers the phone. Try calling these two numbers and see what you get. I've given up several times because no answer when I do get thruogh and just rings till the cows come home. Please do someting about this...I like this store,but I can't always go down there to see about something so I try to call. Thanks
One of the pins of the frame on my HP laptop broke. The screen also had a crack in the middle for quite some time which had nothing to do w/ the frame. I explained that I don't care about the screen. I've used it for months and it's fine but the frame is completely broken. I took it to Circuit City to see if it was still covered by my warranty. They stated that I still had two months on my warranty and it would be covered. I signed the work order and was told that it would be shipped out and they would call me as soon as they shipped it. I was also told that they request a box to ship it in and it only takes 1 or 2 days to receive it.
I received a call a week and a half later after thinking my labtop was being fixed that the manager denied the claim as it looked like physical damage. I explained the situation again and the guy said he would try again to get an o.k. on the repairs and promised to call me back. A week later, I called again as I never heard back. The guy said he doesn't know what happened and he'll call me back because their very busy. I called back two days later as I never heard anything. Now I'm told that they did get the o.k. to fix it and they just need my permission (again). I gave them my permission to send it out again.
Two weeks later I call to check the status of when I'm getting my laptop back as I use it for work. The guy told me their computer was down and he'd call me back. Of course, I heard nothing. I called them again. Now I'm told that their still waiting on a box to ship it out and they'll call me when they receive it. Again, I did not hear back. I went there in person and was told that they're still waiting on a box and it takes 7-10 business days. I took my computer to Circuit City on 9/22/08. It is now 10/24/08.
I called today and now their telling me that my computer was shipped out on the 15th of October yet when I went there in person on the 20th of October, they told me it still hadn't shipped? I'm not sure if their waiting for my warranty to expire or not but this can not be a legitimate way to do business. I have never delt with such an unorganized company that has no idea from one day to the next what's going on. It is very rare to get a hold of anyone on the phone and now I have to go there again to find out if it really was shipped or if their still waiting on a box.
Purchased a 46 inch samsung tv, playstation and bose sound system. Was installed in July 2008. Have had problems since than. Firedog has been here several times and so have employees of the store. We cannot change channels, the tv goes on and off by itself, the volume goes on and off by itself. Some days we can watch and some days we cannot.
We paid approx. $7,000.00 for the entire system and we cannot even use it. We have called numerous times and everyone that comes here cannot fix it. They have exchanged the bose system for a new one and now all we have is loud static coming from the sound system since yesterday and cannot watch television. We are tired of calling them and having peope over to fix the problem and no one can.
This is ridiculous and we are fed up. We spent enough money and shouldn't have to be subjected to this or not be able to watch our own television. Sound goes in and out. Television goes on and off by itself. We cannot change channels. Now we only have static
I brought my computer into the store to change the internet card due to a defect, I saved the document I needed right away. He told me they would fix it and if they were going to send it out that he would call me so i could come save the information, and was promised I would have my computer back in 6 days. I went to pick it up in 6 days and they told me they shipped it to Georgia for repairs. I moved to NY from Florida and played telephone tag with the fire dog staff, where for THREE weeks they told me my computer could not be located.
I called every other day for a status update until SEPTEMBER 2 when i called and demanded a new computer because mine was lost, they said they had the computer in the store and hey were not done with it. That night I had someone pick my computer up and turned it on adn found out they deleted EVERYTHING off my computer. The associate told me my computer was fine and they fixed the problem, he never told me my computer was erased!! They will not install ANY programs back onto it and they still have yet to acknowledge that I never gave permission to send the computer out. I contacted the corporate office and they called and the staff was rude to the corporate man, he said he would look furhter into it.
Since my computer was erased I ahve lost every document for school including a 2 semester thesis I was still working on. All of my personal banking, social security and credit card account information was stored in a file. I also had an agreement with a car dealership where they would give me the parts promised if I could produce the letter stating the arrangement which totaled in 3,000. worth of parts. I have also lost the tax information for a small business for the past year and a half. Among the stress and phone bills I have rung up trying to locate the computer.
I purchased a 36' Panasonic LCD. I also paid $279 for 'firedog' to come to my house and mount it on the wall. I was told at the store that firedog would hide all wires. The firedog rep got to my house and said he could hide the cable wire in the wall but he couldn't do anything about the power cord. Unless I wanted to leave the power cord hanging down the wall, I had to call an electrician to come move the power outlet so the power cord could be behind the television. I had to pay another $100 to move the power cord. I ended up paying a total of $379 to have the television wall mounted. The electrician said he would have done the entire job for me for around $200! Don't use firedog to wall mount a television.
No physical damage, but I ended up spending $179 dollars more than I should have. This was on top of the cost of the television and the wall bracket.
i purshes 58 plasma tv,bose 101sys,dmpbd30k,b0se sl2,surround av receiveron 15july2008 today they hasnt finish the job phone call (7)had been made only i get is the run around today 3sep 2008 job is not done my ? is whos in charge of that store what of service the comsumer is getting i need my situation sober please
I purchased an Onkyo TX-SR605 Receiver/Amplifier from Circuit City on 1/9/08. Shortly after installation by Firedog, the sound would intermittently cut out, and I would have to turn off my equipment and then turn back on to receive sound. I contacted Circuit City, they sent Firedog back out, who determined that it was a problem with the Onkyo Receiver/Amplifier. I was told to call Onkyo as the unit was under a mfg. warranty, this was on 5/23/08.
Onkyo finally called told me to take the unit to USACO Service (702) 777-1100. (As I am 70 y.o., I had to wait for my son to help me take the unit in), and we took the unit to them on 6/11/08, they had it for 2 weeks, and I had the same problem. We had to take the unit back to USACO on 7/2/08, who had it for another 2 weeks. Onkyo told me to have USACO send the unit to dtrdenver.com - 2525 W. 6th Avenue, Denver CO 80204 (800) 373-3539. I had USACO send the unit to dtrdenver, who has now had the unit since 7/18/08.
Each time I call dtrdenver, they tell me that a technician is still looking at the unit. Each time I call Onkyo, I am told that I have to call dtrdenver! I have sent numerous e-mails to both Onkyo and dtrdenver, requesting updates. I NEVER get a response from Onkyo except that a customer service rep. will be contacting me - WHICH HAS NEVER HAPPENED! I have sent numerous e-mails to dtrdenver, including listing all equipment (model/serial #'s, etc.) that the receiver was connected to.
I have a 2 year manufacturer's warranty on this product, and at the rate they are going, I will be OUT OF WARRANTY so that they won't have to replace the unit. PLEASE - PLEASE help me resolve this issue. It seems that by this time, they should have simply sent out a new unit, considering the cost of the evaluation services of both USACO, and dtrdenver.
I bought my Compaqe laptop on Aug 2004 from circuit city. it worked fine for few months but it stated giving me problems. thank god i had extended warenty so they fix it but same issue it's circuit city ppl. they said they fix it and send me back after week or so it's same problem. so it went on for few years. but i had it so i went to circut city store in bloomingdale, il. i told them issue that i had. they said they can't do anything so they have to send there department to fix it.
i gave my laptop on July 18th. they call me back after 2 weeks and said it's fix and i can pick up from the store. i was happy finally i am getting my laptop back cause every thing my work is done on my laptop. so i went in to store to pick up my laptop. because i know the issue i had it before so i told thme to check it and turn it on front me so i check that it's working. but guess what it doesn't work. the fire dog ppl try many times. WOW!!!!!
so i ask them what happens now and i can get new laptop since you guys can't fix it. he said they have to send it there department to fix it again. i was angry when i heared that but i guess it's ok i can't do anything anyways. so about week i called bloomingdale store to ask what's status on my laptop they transfer to fire dog department, and they said they don't know so they have to call and findout and they going to call me back next day. next day no call from them. so around 5 pm i called again same answer they don't know so they are going to call me back.
same again today i called again same answer so i kinda got angry and asked for new laptop insted of my old laptop, but they beiong nice to me and they hang up on me. so i am going to call there corporate tomorow to get some answer from them . but still it's been 22 days and they are still fixing my laptop and no answer for me about my laptop.
Product description Basic Home Theater Setup by firedog Features. "Need help setting up your home theater system? No problem. Just let firedog's friendly, professional technicians take care of everything. We'll come to your house, install your system and teach you how to use it. All you have to do is sit back and enjoy the fruits of our labor. Here's what we'll do: Professional evaluation: We'll help you assess your room's potential as well as your needs and explain all the work we're going to perform. Connections: We'll set up and connect all of your audio and video components and make sure all of them are working properly."
have had two personal from FIREDOG to complete sevice. still incomplete. Ask for a full refund.
Purchased $5000 52 in. t.v, accessories and stand July 11 and despite their advertising installation within 2 days no one called and when I called them July 16 said would install betwen 11 and 1 July 20 (9 days after purchase!). No one showed up or called July 11. Called store purchased at & they said to call Firedog at 800 number. Firedog had no record of installation order. Said call store and ask for Firedog bench. Did but they had no record of installation order. After 30 min on phone, said would install July 24 and give $75 back.
Cancelled personal plans to be home for no show installer, house in disarry as moved furniture, etc. for installers for what wil be two weeks. Worst of all, am paying for merchandise that do not have pleasure of using.
On 4/2008 2 FireDog Techs came to my house to fix a malfunction on my VCR. They fixed the problem but in the process they busted the cord on the infrasensor. The tech in charged that day was Justine. Today is 7/8/2008 and they have'nt fixed the problem yet. After 6or7 visits to the store all I here is we are working on it. On 10/26/06 I spend $3,017.57 on a 42in.Plasma TV plus all connections & HDMI cables there at circuit city.
With all the accessories I bought I bought an infrasensor for $337.37. It was very easy for me to change channels. Now I have to walk back and fourth to the bedroom where all my controls are. It is a big inconvenience going back & fourth to switch channels when before I did it at the touch of a button. Can you help me? 3mos is to long. Thanks
Most of the time they tell you that your computer is shot and you should buy a new one from them. A friend brought her notebook there and said it's hard drive crashed and there is nothing they could do and would be cheaper to just buy a new one then get it fixed.
She brought it to me and I hooked her hard drive up to a caddy and saw that there was a recovery partition on it. 1st I backed up all her pic's and documents. 2nd I hit F11 and start the recovery process. In about a 2 hour's after I install servicepack 3 her laptop was back up and working just fine. I tell everybody I know not to go to circuit city to buy or repair anything.
Firedog ripped me off. I had an 18-month-old Dell Inspiron that crashed. I was getting a fatal error message on a blue screen. I Googled the error message and tried some of the things they suggested to try to go into safe mode or manually re-boot, or to go back to a previous date where the computer was working properly; nothing worked. I found one other article after Googling that said this error message was a Hotfix problem and they gave steps to fix it, but it looked kind of complicated, and I was afraid I might accidentally delete items from my hard drive.I had hundreds of photos of my baby and two other kids that weren't backed up anywhere else that I didn't want to take a chance of losing. I took my computer first to CompUsa, with whom I've had great luck in the past getting my kids' computer repaired on the spot for very little time or money.
Unfortunately, they were closed for renovations, so I took the laptop instead to the Firedog department at Circuit City in Altamonte Springs, Fl. They told me I would have to leave the computer so they could run a diagnostic which would cost $60. After about 3 days, I hadn't heard anything, so I called. They said they would have to check and call me back. (I think they hadn't done the diagnostic yet.) The next day they called and told me they had very bad news; the diagnostic showed that both my hard drive and my RAM were completely destroyed, and my computer was shot. They said it would definitely be much more to repair it than it would to buy a new laptop. I asked them if they could somehow retrieve my data and my photos from the computer, since I had seen their advertisement for data retrieval. They said they would try. About 4 days later I hadn't heard anything so I called them again. They again said they would call me back. The next day they called and said they were successful in getting my photos and some of my data. (I had told them my priorities were my photos, the My Documents file and my Outlook email files.) When I went in to pick up my 5 CDs of data and photos and got them home to check, I found that not all of the photo files were there after all, and none of the Outlook email was there. Still, I was thankful to have at least something that was saved.
Let me also add, the day after they told me my computer was going to be way more to repair than to buy a new one, I went to Best Buy (their competitor) and bought a new laptop, since I have to have one for work I do from home. So I paid $600 ($700 after tax and stuff) for the new laptop, and at Circuit City $60 for the diagnotic, then $320 for the photos/date on five CDs, for a total of about $1100. Two days ago, after telling this to a friend of mine, she said "Why don't you bring your old laptop over here and let my husband have a look at it?" Supposedly he is some computer whiz. So I took my laptop to their house and dropped it off. Last night she called me and said Greg fixed your computer. It had a Windows error. It's fine now. I can't believe it! The Firedog people are going to get a visit from me today demanding my $320 + $60 back, and I have no idea what to do about the new laptop I bought, because Best Buy has a 14-day return policy, and this is day 16 (wouldn't you know). I am furious.
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Jan 8/08 I dropped off my laptop for disk drive repair. On Jan 15/08 was the promised date for repair. On Feb 10/08 called to pick up computer. My wife stopped in, asked to check computer with a CD before leaving store, and nothing was repaired. On Feb 11/08 the computer was authorized for repair by Circuit City to be sent out to repair center in Bristol, PA. On Feb 18/08 computer was sent to Bristol PA. (I then called around the end of February but didn't log in the actual call dates to the following: Circuit city service center, corporate complaint dept (specifically spoke with Mark), made numerous trips to the Circuit City store and dealt with a different store managers every time, and the City Advantage warranty dept.
SIDE NOTE: The Fire Dog rep at the store that initially checked my computer and wrote up my work order wouldn't even turn around to acknowledge me on my fourth visit and was complained about by another fire dog rep on my wife's visit to pick up my so-called fixed computer as having a problem with dealing with customers. As of today, Feb 29/08 I've dealt with yet ANOTHER store manager who apologized. The service dept called to tell me the initial repair part was defective and was reordered for arrival in 10 days, the service dept AGAIN, the warranty dept TWICE, and nobody has reference numbers such as case numbers or ticket numbers that one dept can trace to another. I've spent WELL over 8 hrs in person and on phone, almost 3 months in repair time...and nobody will help. When I dealt with the corporate supervisor 2 weeks ago (Mark), he said he'd sent me a $25 gift certificate. I don't even have that! All this for the extended warranty cost of $226. 59 for a simple disk drive that could have been FedEx'd out in 3 days, take 1 day to install and give 2 days to ship back. Instead, no one will actually help, and I'll be without my WORK laptop for close to, if not over, 3 MONTHS! I spent almost $300 dollars for an extended warranty that takes almost 3 months for my simple Gateway Disk Drive replacement to get fixed and I'm without a work laptop.
I haven't had a work computer since Jan 8, '08. My family bought a new desk top to handle the extra work we needed to deal with as both myself and my wife travel from time to time, so I couldn't depend on her laptop when she traveled.
I had ordered my 11 year old son a Playstation 3 for Christmas. It was the 40 gig, that was supposed to come with 5 Blueray movies. I was told by various representatives that being we have Verizon wireless broadcast, that the Playstation 3 would automatically adjust to existing settings. I am a single Mother on disability, the $400 I spent on this game has NOT adjusted to our wireless as of yet. Right now, my son is playing nothing more than a four hundred dollar game which incidentally; does not play Playstation 2 games so friends and family helped me by giving him new games to use with this. One representative told me that if the settings did not automatically adjust, that I would need to have an Ethernet wire run...our main router is downstairs and there is no way we can rewire the entire house. I am currently living at my parents as my father is terminally ill. It's not even my own home to wire if I so chose too! I was told if I was to have purchased a 30gig or less, it may not adjust to wireless settings. $400. is more of my disability check than I can afford. I wanted to do something special due to my son having to live with his gravely ill grandfather and disabled mother. I spent hours on the phone with Circuit City being passed from rep to rep then to firedog. I would have certainly taken this into serious consideration prior to purchasing. Now...I'm stuck with it. I have always relied on Circuit City - up until now that is. I now shop at Best Buy and refer friends, family and anyone shopping for electronics. Are they desperate for a sale? It will take me at least until March to catch up to bills because I gave in and bought this at their recommendations. I've e-mailed complaints but have received not one response. Maybe I am not technical but I would expect the store I am buying from to be honest - they would have gotten a sale, whether it be the Playstation 3, or another game. Now...there's no chance. I cannot take this game away from my son-he adores it. Of course he does not know all of the capabilities it is supposed to do. Another year or so-he'll know. Circuit City has lied to make a sale. Aside from taking advantage of my being on a fixed income - something I made perfectly clear; an 11 year old is really the victim.
I am out of $400.00. I had purposely called to ensure that prior to spending the only money we have to live on - I was guaranteed that this system would self-adjust. Since it does not play games from Playstation 1 or 2, many people spent alot more than planned so that he would have something for this system. It was also supposed to come with 5 Blue-Ray Discs, haven't seen, heard or received instructions on those. Each game is $59.99 +...though most of the games on average are $69.99. I would have spent $400. towards a new computer as the prices have dropped so low-he could at least do his school work also. AND WE WOULDN'T BE MONTHS BEHIND IN BILLS.
I purchased 4 Kingston memory modules for my Dell desktop pc from Circuit City. Upon installation my system started crashing constantly (every 5 to 10 minites). I took the system to Circuit City for a Firedog diagnostic check ($60.00). Firedog informed me that my hard drive was going bad and needed replacing. I replaced hard drive and no change in system crashing. Then Firedog told me my power supply was going bad. I replaced power supply and no change.
Upon returning home with the system I proceeded to uninstall the memory modules one at a time. After removing 3 of 4 modules my system returned to normal. I then contacted Kingston about the problem and was told that their KVR line of memory was not compatible with name brand systems. That it is to be used on white box systems. I asked why this was not disclosed on their product packaging and was told, "We expect the consumer to call us about product compatibility prior to purchase." I then asked why that statement was not on product packaging? I was told that they didn't see the need. I did finally get a return number from them so I could send it to them and they would send another build of the same line of modules. If the replacements do not work I will send them back and continue to send them back until I receive modules that do work or they get tired and agree to replace with guaranteed compatible modules.
Hard Drive $250.00 Power Supply $100.00 Firedog Diagnostic $60.00
Purchased a HP Desktop 11/12/06 with extended warranties + their firedog protection plan, by 1/05/07 computer crashed to a blue screen. They gave a different one saying they think they had a bad batch. A few months later same problem now they upgrade me to another HP model at my expense. Now this computer goes to the blue screen again 11/03/07. This time they have to send it back to HP and I get to go without a computer for what ever time all this takes. 12/03/07 I call HP to check on repair service status they can't find it in their system, now I've given them all the service work order numbers, model,and ticket numbers. After several attempts to the repair service number and talking to many operators no one is able to locate this computer. I call the store and speak again with Kevin at Firedog who tells me this computer is still sitting in their back room because they haven't obtained a shipping label and that could take up to 3 months. I ask him to ask HP for a label today he assures me he will and call me back in less than 30min. I never received a call. I've emailed the Circuit City repair dept. no answer either.
This is a home business computer for 2 different businesses. Referrals have been lost and sales are not being made. I am unable to stay in contact or network properly. I use the computer for billing purposes as well.
We went to Circuit City to purchase a package deal for an LC 42 inch LCD HDTV 1080P. It included the TV mount and Firedog Installation for 1299.99 in the 11/25/2007 ad. The store had no signs anywhere; the clerk finally helped after 20 minutes of standing there. When I asked him to show me the TV, he showed me a 720p model listed for 1099.99, I said that according to your ad it is a 1080p, and I showed him the picture. He said he wasn't aware that the ad said this and that I was the first person who mentioned this. I asked him what he would do about it, and he went to find a manager. After 15 minutes he returned with a white sheet of paper stating there was an error in the ad.The TV pictured was inadvertently listed as a 1080p but should have been a 720p. This kid said they must have forgotten to put the signs up.
I then asked to speak to a manager. Jeff then walked up and said, "Oh yes, this was posted--someone must have taken it down." There were no ad corrections anywhere in this store--none at the front or near the actual TV. Jeff said some had been on the front counter but someone must have taken them all! It was very clear that this ad correction had not been posted, and I caught them in the act of attempting to sell me a 720p when I thought it was an 1080p.
No one offered me any resolution, and I had to spend most of the next day tracking down a place to complain. When I got through, a nice Indian women told me she could take the complaint, but I could not speak to anyone in authority. They will review my complaint and call me in 24-72 hours!
We went in to purchase this item as it was a good deal.When we arrived we were treated with disdain and indifference, and frankly, lied to. I fully believe they would have sold me the lesser model TV if I had not spotted the discrepancy. This feels as if it is a bait and switch scam.
I purchased a computer from Circuit City on Nov.21, 2007, and when I tried to install the installation disk that it stated: no hardware driver. On Friday I called the store and they asked me to call back Saturday due to black Friday. On Saturday the lead Firedog Tech said he would not help me, that I need to bring the computer to customer service, and I would have to pay $129.00. I said no, that I would return the computer, and he said fine.
When I returned the computer they charged me a 15% ($67.00) restocking fee for opening the box or said I could exchange. Why would I want to exchange and deal with this situation again? They were no help; why would I think they would be helpful in the future if I had another problem? Huge rip off! They have a win-win situation. They could continue to sell defective merchandise and have a second income.
I purchased a new computer at Circuit City, took it home and set it up. It became apparent that the modem did not work, so since it was an ACER computer, I contacted them first. They diagnosed that the modem was broken and offered to send me a new one. Since it is an internal modem, I would need to take it to a computer repair shop to be installed. They did not offer to pay that cost, nor suggested that they would. Instead of incurring a new bill, I took the machine back to Circuit City where I purchased it, explained to them the problem, and they exchanged my machine for a new one of the same type.
I took the new machine home, set it up, and guess what? Same modem problem. I took the machine back to the store the next morning and told them I wanted a refund. Circuit City was glad to give a refund, but they would take a restocking fee because the box was opened of 10%. This amounts to approximately $100. Not much money, but the idea that they were going to keep my hard-earned cash for their defective equipment sent me off the edge. I spoke with their tech staff prior to bringing the machine in, and was told they could fix it with no cost, as I did not purchase a repair contract. I was very specific on that issue, as I did not feel I should pay to repair something that should not be broken.
When we spoke with the Firedog personnel, we were informed that they were going to charge us $30 to diagnose the problem (which I told them I already knew), then they would charge us bench time to repair it at standard rates. At that point, I asked to speak with the store manager because I did not feel this was a fair practice.
The store manager told me they would swap out my machine with something else (and I would pay the difference, because they didn't have any more of the same machine I purchased) or I could get a refund with the restocking fee they charge. Only those two choices were presented.
I ended up taking the machine to a friend who has a computer shop, which is where I had my previous machine custom-built. He repaired my machine for $40. I will be submitting my repair bill to both Circuit City and Acer, because one of them will reimurse me for the defective product.
I hired firedog to install a tv for my elderly disabled mother in her home. I pointed out to the installers that tv seemed kind of high. they said that it should be above eye level. I pointed out my mother's neck and back disability again, but they told me to trust them it will be fine. I did just that...I trusted them because were supposed to be professionals. within 30 minutes of my elderly disabled mother watching the television her disability (neck and back) started to act up. I called the company immediately to tell them and also advised that's where their techs insisted on putting it. They told me too bad bacause I signed to receipt of service. They gave me the escallations department number (800-611-2259), but they told me that I would hae to pay $175 for removal and replacement. Of course, I was not happy. I asked the manager to speak to her manager, but she said she's the only one and that's it. The most she was willing to do was giv me a $25 discount on both the detachment and reinstallaion. That is absolutely ridiculous. I could barely afford to buy my mom the tv and pay the initial $245 for the first installation. They remove to move it unless I pay again. I kept on pointing out that the tv was placed there because thier professionals said to leave it ther because that's where it belongs. Regardless of the fact that I told him it seemed a little too high.
Due to their persistence and me foolishly trusting them my mother's disability will be a constant bother any time she watches the tv. If I have to remove it I will have to pay someone else AGAIN. So unfair. Watever happened to customer satisfaction? Whatever happened to company's accepting the responsibility for their employees?
Last July 1 I bought a notebook at Circuit City for $599.99 and I felt that I have been exploited by the salelady and the company. The salesflady had promise me so many services and things that when I was going through the receipts there were so many unnecessary transactions that I do not need. Like the norton system which i paid $70.00, the Firedogs (w/c is one hour call to a tech.) I called and they told me I need a DSL so I cannot use the service when I tried to return the $39.99 Firedogs, they told me that they will not give me a discount and I have to pay full amount for the notebook w/c is $714.99. So took the firedog w/c I haven't use cause I do not have a dsl for my notebook.The saleslady told me that i could have a free printer that I like as part of the promotion. She gave me a rebate. I opened the printer it was not the printer I thought I would get, it was $39.99 with a $50.00 rebate and the printer I pointed out was on sale for $69.99. I returned it and have to pay another $43.00. Saleslady gave me all the rebate and $150.00 of the rebate was reject by Circuit City and told me to talk to Circuit City. Norton system doesn't have a box and I $71.00 rejected. I norton system at Fry's is only $29.99 w/ a $30.00 rebate. They charged $71.00.
They also have a tricky business with credit card. You buy no installment for 3 years, when you buy another item it would say no installment for 1 year, so what do you do if that one year lapsed you will have an interest even though it's 3 years cause they divide your payment into the items you buy.
My Toshiba P25S Laptop locks up during boot up. so I took it back to the store where I bought it to use the extended warranty that I bought for $259.00. The person in the FIREDOG repair dept. said that it sounded like the hard drive, and they would look at it on Monday. This was on the 10th of Dec. Long story short, ten trips back to store and it is still there. They lost it for 4 or five weeks in the store. Then they left it sitting in a store room for another week before attempting to send it out for repairs. Sometime while in the store it got wet. Well the warranty people said they can't fix laptops that get wet, and want me to take a $1800.00 paper weight of their hands. Today is the 20th of Feb. and they are not interested in hearing what they did.
Who can give me some numbers to call, or email addresses to write, or the name of a regional manger to get something done, and get my laptop fixed?
I can not do the work I need to do on loaner laptop because of the virus threat, and have made at least ten trips to the store with nothing but a jerk behind the counter to deal with. Then take into account that they are the ones who have been irresponsible with my laptop. Lost it for many weeks, lied to me about it, and now wont take responsibility for repairing it. $1800.00+++
