Apple iPhone

Their employees are always rude. Their product is substandard. Unfortunately, I own many Apple products. Every single one of them has had problems that other companies would be ashamed of, yet Apple's arrogance snubs their noses at any complaints that they get. Unless you go into their store gushing about how privileged we all feel walking into their store, their employees are absolutely rude. Have you noticed that they don't even have an online customer service which deals with complaints? My iPhone 4 is 1 month old and the phone keeps freezing up and the texting occasionally will not work. I brought it into the store, and the snot nosed employee named AJ tested it, afterwards telling me there was nothing wrong. Then he wiped everything from the phone and told me he was going to test it again. I asked him why he would do this if there was nothing wrong. He glared at me like he was going to kill me. Honestly, I was fearful and just turned away. I told him that it didn't solve my problem, and he answered that he was glad to have assisted me in solving my problem. I hate Apple. What a waste of my money and time.

I have bought an iPhone 4G from Etisalat on 27.03.2011 and have been using it till I faced a problem with its home button. When I called the call center to inquire about the procedures I was told to surrender the device to Etisalat and I will get it repaired in 4 days. I surrendered the device on 23.01.2012 and so far I did not get it repaired nor replaced. When I visited Etisalat they advised me to wait for a call to inform me the deadline of resolving my problem since they are out of stock for a long time and they are not sure when the stock will be available. I need to resolve my problem at the earliest.

I bought an iPhone 4S 2-1/2 months ago. The phone was defective and also started dumping large amounts of data for no reason, resulting in lots of overage charges. The camera was not working right. The phone cannot make or receive calls. It cannot sync with iTunes.

After long support calls to AT&T and then phone taking a dump, I had to make an appointment with the "Genius Bar". I took it to the Apple store where I bought it. They verified that it was a bad unit. No big deal. However, they would not give me a phone or a loaner. They said it is not in their policy.

You see I have a white phone but they only had one black 32GB on the shelf. It was no big deal to me, just give me the black one. "No," was their only answer. I am now waiting while they order me a white one in. I will have to go spend another hour or 2 at the store and I do not have the use of the phone that I do business on until it arrives and I am able to squeeze a couple of hours out of my day to get there after it arrives.

I have to pay for all that overage on data. Not only did they not accept any responsibility for that, they just basically said, "Sorry about your bad luck."

I bought an iPhone 4, and after 6 six months, a problem happened in the screen and it's under warranty period but in Saudi Arabia, Dammam. They didn't accept the complaint. Now please advise how this matter will be sorted out and where should we launch the complaint? The hardware no. 012753007988967. Please advise on priority basis.

I bought the new iPhone 3 months ago and have nothing but problems making calls and with dropped calls. I took it to Verizon twice who finally sent me to the Apple store in University Village. After waiting an hour, they downloaded software to correct the problem. It did not work. I went back today, was given an appointment with 1.5 hour wait. They were late so I waited nearly two hours.

They did not have info of my last appointment two days prior but decided after running diagnostics, that it was an internal antenna issue and would swap the phone out for a new one. I had protective covering on the old one that cost $45 to have done which I just lost. I wanted a white phone when I purchased it but everywhere I went they were out. So I asked them to give me a white one today and the answer was no, and I've lost time and wages making these appointments. I am not happy to say the least and the new phone has already begun the same thing. Apple, you need to make this right.

I have an iPhone 3GS and my problem is I am unable to turn power on. I purchased this phone in Apple store from Dallas, Texas about 14 month ago. Suddenly my cell phone's power is not turning on. I charged for 1 hour with my laptop. Suddenly phone became too hot. Then immediately I removed connection. Waited one hour until iPhone became cool. I tried for power to turn on. It's not turning on power. I gave call to Apple customer service and explained situation. Then they scheduled for in-store appointment. I went to Apple store in Frisco, Texas. They checked phone and they said iPhone is not working and we will replace your iPhone when you pay $150. I said I have not opened iPhone from case and never gave iPhone for repair since I purchased from store. If battery is broken, replace it. I will pay.

Why should I have to pay $150.00 for replacement? They said this is company rule. Actually, one of their other customer service guys said my phone's motherboard is not working. Apple is supposed to replace iPhone without any charge, he said. Instead of that they are asking to pay $150.00 for replacement and I need to give my old phone back to them. They are cheating most of all customers like screen cracks, batteries, etc. They are replacing with refurbished phones instead of new phones and tell customers those are brand new phones. Please help us and take action on Apple.

I have an iPhone 3G, and my problem is I am unable to access my numeric keypad when I am either searching or typing a message, though the numeric pad (23) appears at the bottom left of the keyboard. I am quite sure it has to do with some settings with the keyboard. Please, I need assistance. Thank you.

I do not understand how Apple can continue to sell phones that continue to break. I first went into the store because my iPhone was in my bag and broke. I have no idea what happened to it. They gave me a brand new one; so I was told on the spot. Then not even about 6 months later, the iPhone was never getting reception and was switching on and off. It was not dialing numbers and was crackling on every phone call.

One speaker was not working and the phone won't charge. I have tried different chargers and all the same to the point now my iPhone turns off at night/day because it isn't charged. And it also does not completely charge the phone when it says it has. I made a complaint on the phone and was advised to go into the store. I was sick so I was not able to attend my appointment.

I was going to set up another one. Then two weeks after that, I dropped my phone and it smashed. How can a company charge so much for these stupid phones? Apple are rip offs. I would never tell someone to buy one as they are a complete waste of money. They take their customer's money but cannot even get the stupid phones to work. Apple, wake up. I want what I have paid for.

I do not have all the money in the world to give you people. Take responsibility for the stupid pieces of crap you have created. How can nearly everyone I know have a cracked iPhone? Get you crap together and take responsibility for your stupid product. If I do not get this resolved, I will be contacting the ombudsman. I'm tired of it. Money back would be the best. Samsung is looking much better at the moment.

I bought a brand new iPhone 4s which immediately gave me problems. After 3 days, I took it to the Richmond Apple store. The tech people at the store swore up, down and sideways that I was getting a brand new phone all the time knowing it was **. I was back in the store 4 times because all 4 phones were defective. One they gave me had the back sliding off. Apple has lied and is very dishonest with clients. They command a huge premium for their piece of shot hand pieces and yet they replace with refurbished/recycled **! Who the * do these people think they are, ** people out of what's right?

The application for the iPhone named MyPlate by Livestrong purports to give nutritional information for foods and helps count calories. This application gives incorrect values for cholesterol, which is very dangerous for those who need to control their cholesterol intake. For example, according to Livestrong, one large egg contains no cholesterol and one lobster contains no cholesterol. Accordingly people who rely on this information are damaging themselves.

I bought an iPhone 3 about 2 years ago, and got the "white screen of death" about 2 months ago (phone will not show anything but white screen). I approached the Apple Store with a request to fix it (pay for the fix as the phone is not under warranty). They refused, because the phone was purchased in a different country. They admitted it is a legitimate iPhone, manufactured by Apple Inc., but still will not try and fix it. I have a hunk of metal that can't be used or fixed. They refuse to send it to any other Apple facility to be fixed. It seems that Apple doesn't stand behind its products at all!

I don't understand how Apple is getting away with selling their IPods and IPhones without a protective covering. Everyone is walking around with cracked glass. There needs to be a recall. I went to Apple to discuss this and they want another $150.00 to repair the damage. Apple is selling defective items. They are not safeguarding their item and they are charging a lot of money.

First of all, I have 4 iPhone 4s, phone family plan. All 4 phones' voice commands mess up, let it be on text or searching something, or even on reminder. It picks up a different name and place and time, also the apps on Facebook's comment under wrong pictures. And it doesn't give you the full ability the Facebook does on the computer. I am very upset because I use these options a lot because I'm driving and voice comment is my main problem.

Apple, and its co-instigators the service carriers such as AT&T & Verizon, rob its consumers while supporting and encouraging theft and other criminal activity.

I recently lost my iPhone on a Halloween boat party. Out at sea, I let a friend use my phone to make a call. Within 10 minutes, my iPhone was gone. For one and a half hours before docking, we searched the entire floor where the phone was used. We asked bartenders, security and had the DJ make an announcement. I used another friends phone to call it for over and over including sending texts for several hours until it was shut off. The phone was never returned. I had put my ID & Bankcard inside the iPhone cover which was later found outside the boat on the ground in the parking lot and turned into my local bank.

AT&T, my iPhone carrier, could not help me locate my phone even with the serial number. I was not eligible for an upgrade, so it would cost me full retail price for a new iPhone - somewhere between $650-$800. If I bought a new phone at retail, my two year contract would be renewed and I would be locked in an additional two years. All AT&T could do for me was shut off my SIM card so the phone could not be used - for a fee of $50. Otherwise, I would be accountable for text and phone calls made by the thief. Then for an additional $50 a month, I could suspend my number till I got a new phone. Or I could terminate my service for $350 less $10 a month for every month of service used.

I paid $199 for the phone with a two year contract and have a family plan for my son. In the first year, I had spent over $1,700 on phone bills, which included several months of having a missing phone suspended. My first bill was over $500 and included two months of unlimited service.

On my number 3 iPhone, the battery is bad. On the number four phone, it can not be turned on. There's little or no help. Bad move to iPhone.

I pre-purchased the iPhone 4G at the time when we were required to complete this for the phone. Instead of the phone being available when promised, this phone was two weeks late. The company could not or would not say anything but its Apple's fault. I got an email a couple weeks after promised date of delivery and went in within twenty four hours. I did the trade back for a iPhone 4 which was not the price the website said and it had changed the price since the day I was in. I was told the price on the pre-purchased day would stand then had to argue with them just to get this.

When I did receive the phone, it was broken right out of the box and never synced with a charger or computer. I contacted them back immediately at the store and was told to bring it in. I could not immediately as I run three companies an did not have time to do this. When I did bring it back, it was under the pretense the situation would be fixed instead it was another three hours in this store dealing with a manager who didn't care and all he would say is they can't fix nothing and I can take a refund. I told him no as they have my previous phone so I would be left without a phone and a two year contract I have to still honor.

He was rude and flippant and let me know that's not his problem. I was given a loaner phone which has been inadequate to the needs of my businesses. In two weeks of this, I have heard nothing. I spoke to Eric again on Wednesday before Thanksgiving and was told they only had 64gb phones in and it could take months. I explained this is not acceptable as I have done my part and am left with a phone which cannot meet my needs and a contract on an upgrade I have never had the opportunity to use. He told me he would talk with the manager that evening about a possible solution and once again I have never heard from them again. This is irresponsible of this major organization and truly unprofessional all the way around.

I have the iPhone 4, and I have taken it in twice to an Apple store. They have not been able to fix it at all. It heats up, and becomes too warm to talk on, drop calls constantly, turn totally black, and I have to turn it off, in order to get it to come back to life. I was told by someone at the Apple store to contact Apple, and tell them my problem, and maybe, just maybe, they will help me. I need to have a working phone, especially in the business of health care. I will have to wait another year to get an upgrade, and I will get a different phone

This is my 2nd iPhone. The first one started getting hot and stopped working. It was under warranty. Apple was kind and replaced that phone. My 2nd phone started not to connect to the WiFi. I had just got WiFi at home. The phone connected only part time. We got the wireless WiFi on the first of July. The phone has no working WiFi.

I contacted AT&T and they said to contact Apple. That doesn't work. They very nicely say, "I hear what you care saying. I can't help you. I can do you a favor and sell you a phone for $149." I paid $49. That doesn't make any sense to me. I am ready for an upgrade on 12/19. I will not get another iPhone. I have lost faith in AT&T and APPLE. These phones should last longer than a year. I would expect them to last as long as the 2 year contract.

My iPhone 4 malfunctioned at 'day 40' after I purchased it from AT&T last month. I tried to contact AT&T first, and I was told that it's a hardware problem, and since it was over 30 days they can't exchange it, so I have to call Apple. I called Apple and gave my number to be called back if anything happens with the connection, and spoke to the first person. She had no idea what to do with the malfunction. I was put on hold approximately 4 times while she asked further questions from someone else and came back to the line. At that point, the call was dropped. I waited about half an hour, and no one called me back despite having my number to call me back if the connection is lost. I called again. More press 1 and press 2, more waiting on hold. New person answers. I describe the problem again and where we stopped with the last person.

I specifically said that they call me back if the call is dropped because it takes up to 20 minutes to get someone on the phone when calling the customer service number and the last person did not call me back. The second person agreed. This person also says they never heard of this malfunction and instructed me to go through some troubleshooting according to their directions. Half way through this, the call is lost again. I give them half an hour this time and no one called back again. Call three: more waiting, new person answers. I had to go through everything I said already, commenting that the last person never called me back. No apologies for this. I continued to troubleshoot with person number three and get instructions on how to restore my whole phone since nothing else worked. This did not work either. Finally, after literally 3 hours, I was told to take the phone back to the store for further assistance because they can't do anything more.

First, this whole process was beyond frustrating. There was no excuse that not one out of the three technicians called me back when the line was disconnected. Second, I searched the malfunction on Google after I was done talking to them and there were countless forums complaining about the same problem with iPhone 4 which is that my camera light turned on by itself and will not turn off no matter what. It is blinding bright, I can't take pictures because they are now distorted, and its killing my battery life. So, thousands of people out there were aware of this malfunction, but the Apple technicians were not? I highly doubt that. This means they were outright lying to me. Unless Apple is not hiring technicians at all, and just calling them that.

Plus, I have read so many cases that said Apple gave them a refurbished substitutes for new malfunctioning phones. I am worried that I had just paid $200 for a new phone and the 2-year AT&T agreement, about 45 days ago, and will go to the Apple store tomorrow and get a refurbished one back.

Is there no class action law suite that can be taken against Apple? It's exhausting to read how many complaints are out there by customers and no legal actions have been taken on our behalf.

I purchased the iPhone 4 at the online Apple store for Sprint as my provider. The phone came and it was a Verizon phone. I called and complained. They sent me a second phone and once again, it was under Verizon. I have been on the phone for a total of 8 hours, and 1 week later, no one has a clue as to how to help me. They have very poor customer service. Never again. Be warned.

I purchased a new iPhone on September 4, 2011. It went completely dead on October 13, 2011. I returned it to the store and was told by Don that it was still under warranty and that it would be replaced. I stated I did not want a refurbished phone after only one month and was told I would receive a new phone. I received a refurbished in the mail. I called customer service and was told that this was Apple's policy and they we're sorry that Don had lied, but they would do nothing. Now, I am stuck in contract with them with no recourse. I contacted Apple and was hung up on by customer service.

I got an iPhone 4 to be able to access Facebook and Farmville on the go. I got the phone two months ago, and up to this day I still cannot download a Farmville application. I cannot register a credit card because I don't live in the USA. It means I can only download free applications. The battery needs to be charged every second day, and the signal is very poor. Never again will I get an iPhone.

There is an apple iPhone application called "Tom Cat" I just saw an update in the wardrobe of this application that says "Indian turban". This inclusion of religious version of Sikh turban with a sign on the front called "khanda" really hurt the sentiments of Sikh's all around the world. This may provoke them to get involved in unlawful activities like violent protests.

I bought an Apple iPhone 4 almost two months ago. I started using it, and now, I got to know that there is an issue with the signal receptor of my handset. It never shows full signal strength. I am struggling with Apple iPhone 4. It's not worth spending the money.

I brought an app for my iPhone 3GS. The crystal portal 2 cost me 1.99 and every time I get to the second level, it cuts out and won't allow me back on. As I paid for this, I would like to know why this is happening as I really enjoy the game and would like to finish it.

I called iPhone support and the operator said that the 9-month old iPhone 3GS was under warranty. However, I would have to talk to a technician first and that was going to cost me $20 to $70. No thanks. I will again see what AT&T can do. As a foot note, the operator had such a pronounced accent and the communication was difficult at best to impossible at times. Now, I still have a 9-month old 3GS iPhone that is not working right even though it is still under warranty. Good luck to all you iPhone users.

I had purchased iPhone 4 bearing serial number **. The day I had purchased in June, I was facing problem on few numbers I had saved in my phone. The contact names are not showing up when I get call from them. I thought I had not saved few numbers properly. So, I went to Apple service center. They had updated me on my phone. They said that the place where we put port for charging is red in color. I was blamed that it is the sensor which suggests it came in contact with water. I had million dollar question on quality as my phone had never come in contact with water.

Why is the sensor red? I have no reason to explain. Instead, I need a reply on what went wrong with quality, why my hard earned money will be spoiled in just 3 months of purchase. Kindly suggest what is my fault, except I had purchased Apple. Why is the sensor red when I have had taken every possible care? My phone had never been exposed to water. Why is my mobile phone not working from the day I purchased it? I thought I may have not been able to save numbers properly. Is it fair for such a big organization to have unresponsive approach to poor quality? I am based in Chandigarh, India. I'm looking forward to your support. Kindly help me.

**

I had a replacement iPhone 4 shipped to me and the box was empty. Now, Apple is treating me like a criminal and they are "investigating." As this issue goes on, I don't have a phone for business and Apple just doesn't care.

I will never do business with Apple again.

My case number is **.

Crummy service for 3 week old iPhone. This is my 3rd iPhone, and I had trouble with the first one, and they wouldn't admit it had a problem. The second one was fine, used it two years, no problems. Now I bought an iPhone 4, and the screen keeps resetting to minimum brightness. I can go into settings and correct this, but it's happening 2-3 times a day, and I can't tell why. I called Apple and they presented me with three options, (1) drive more than 90 miles to an Apple store, send it in and wait 5 business days to get it back, or (3) pay $30 and put a hold on my credit card to have them send me a temp replacement while they look at my phone, Each of those options either cost me $30 or 180 miles and the lost time, or cause me to not have a phone for a week (or more). That seems like crummy service for Apple.

Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones. Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones. I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened.

Today I'm in the Stockton Apple Store and someone approached me with the same offer. I saw that he was with a friend of mine who was considering taking him up on the offer. I told him that he would be getting a bill in the mail. So he declined the offer. The conman got irate and started threatening me.

I talked to the store manager and told them what was happening. They said it is legal because the person is willingly giving their info to AT&T. I told him that anyone who comes in trying purchase 5 phones using someone else's ID should immediately be setting off red lights. The person giving the ID should be told that they will be getting a bill in the mail. Otherwise this is a scam and Apple is in on it. The ones getting screwed are AT&T, Verizon and the person providing their ID will get a ding on their credit report especially if they don't cancel the service right away.

The battery to my fairly new iPhone is going out. It will get to a point where it will not take a charge. AT&T says I will have to purchase a new battery from Apple to the tune of over $100.00. This would be fine except that if I ask AT&T to charge the phone, it will charge at their stores, but not at my home or car. I have 5 different chargers which I've had tested with AT&T and there is nothing wrong with them. I think it's time consumers knew that there is some sort of scam working here.

I purchased an iPhone 4 from Verizon Wireless this past winter. I work from my car quite a bit so bluetooth headset functionality is important to me. I quickly discovered a problem with the Verizon iPhone that causes it to automatically default incoming calls to the phone itself rather than the headset once one call had been made or received on the headset.

This means I have to turn the headset off and then back on at the beginning of each call. Verizon customer service connected me with Apple customer service, who then brought in their engineering team. Everyone at Verizon and Apple who tried to use any bluetooth headset with a Verizon iPhone experienced the same problem 100% of the time. While Apple initially returned my calls, they have now completely ignored my inquiries and this problem for over two months now, which is quite frustrating. Verizon has not been much better - they are responsive but tell me this is an Apple problem even though I purchased the phone from Verizon.

The Apple iPhone is great at everything other than being a phone. Holding the phone causes it to activate any of the numerous keys and functions on the touch pad with it next to your face. It does not have a lockout function that prevents it from doing anything from trying to call someone else and linking the two calls to mute, speaker, face time, number keys. There are a few ways to work around this failure for the iPhone to work properly as a phone, but all are inferior functions as a phone. Why is no one blasting this phone out of the water and all we hear is the hype? Is Steve Jobs so powerful that no one will stand up to him? The iPhone could be fixed by programming a lock out screen. Also, if you receive text while on a call, all text must be addressed before you can hang up on your call because they window priority over the end call window. Someone texting me when I am on a phone talking is not more important and will be addressed after I hang up, not before, but then again Steve Jobs does not know proper phone edict.

My iPhone 3gs battery went haywire after upgrading my OS. It's only seven months old and the battery cannot hold the electrical charge for a two-minute conversation. The agent can't tell what is wrong until it became more evident then they confirmed that the battery was no good already. They keep on reinstalling OS. I keep returning to the service center with the same problem, and they keep reinstalling OS. Very stupid people keep asking the same question. Every detail is already in their records. They are using Apple laptops, mac computer but no good. I have insisted that my warranty is expiring soon. They have to change the battery. So, they send to Singapore since they don't have a qualified technician to do the job.

A month later, I collected my old phone the very same evening that they say my phone just returned with the new battery (service lady confirms it). On the second day, the phone came back with the same problem. Now when the warranty expires, they agreed to change me a new battery.

What sucks is that they are charging me for battery and service no matter how I argued whether they have not solve my battery problems or the time frame of one week since I have collected my iPhone from the service center. So their warranty just a cover-up.

After the last service in Singapore. My phone does not register my sim card properly. I don't have a clue of what the problem is. Cleaning the metal part of the sim card or reinserting doesn't help. The frequent pressing on the sim card slot damaged the pin hole. Here, they make it an excuse of warranty void. My iPhone 3gs wi-fi seems to become slower. It takes quite a bit longer than my 2nd gen Ipod touch which have not happened in the past and the home button is a lot stiffer. It get stuck on the pressed position almost every time I pressed the home button.

I bought an 8GB iPhone, wherein I actually wanted to buy iPhone 3GS, but the attendants there did not even tell me that iPhone 3GS doesn't come in 8GB configuration, and thus they sold their iPhone 3G to me, thus hiding important information from the consumer. It clearly shows their intention of selling this piece. Within the first 2 days of purchase, it started hanging. I thought, maybe it needs a restart, but now about a month from the purchase, the touch is just not working, which has made the iPhone completely nonfunctional.

My twenty eight thousand Rupees went down the drain. Along with that, I missed out an important call for the interview I had been waiting for such a long time, and now the mental trauma, and I could not even sleep for the past 2 days, for the same reason. My productivity at my work place is declining as well, just because of this device, which has become our life.

I bought Apple iPhone 3G from government company Telkomsel of Indonesia and it stopped working when I was sick and vomited over the phone. The authorized service provider OKE Shop says that it cannot be repaired and it cannot be replaced at whatever cost. It is really a pain to hear that such a sophisticated iPhone cannot be repaired. All my records and contacts are lost. My faith in Apple iPhone is lost.

I'm requesting that the FCC take a close look at the billing practices of AT&T for data usage on the Apple iPhone. I have several issues with my billing and I need some help on how to get these looked at by someone who can enforce changes. My first issue is that they are charging $20 a month per phone to allow you to link your internet service from your phone to your laptop or home computer. I really believe that if I'm paying for the service and limited in my data usage, they should not be allowed to fine me for the way I choose to use that data time.

Now this is a plan choice and I could have it turned off, but then I would just have to purchase another plan for the home with the same data limits. Second, AT&T is charging $10.00 for each additional gigabyte of data usage over the plan allowance per phone. This additional data charge does not assure you the additional data usage. As in my case this last month. We went over our allotted monthly data usage on the very last day of the month by only a few mega bytes. We could not have known as the AT&T data usage information on the customer information is not real time.

I incurred an additional $10.00 charge for an additional gigabyte which was immediately gone with my monthly rollover. This is like stealing $10.00. I paid for 100% of 1 gig and got less than .10% of what I paid for. Additionally, I have a family plan and my second phone finished the month with more than enough allotted data to have offset the overage on the other phone. We live in a rural area of the Virginia Mountains where there is no DSL, no cable, the only current way to get high speed internet is through satellite or cellular service. We just got 3G service on cell's in the last quarter.

We are being significantly disadvantaged by the data limits being imposed by satellite and cellular services. For example, the first month of our service we were not aware of the way AT&T would apply the data plan. We downloaded a movie from iTunes and we paid 4.99 for the movie and it cost us $30.00 in data overage (i.e $35.00 to watch a movie once)! Again, we paid for additional service we then lost.

Where to begin. I purchased a I-phone 3G for my daughter in December of 2008 with the extended Apple Warranty. A few weeks ago, she started having problems with the phone shutting off. I contacted Apple and they said I have two options, 1)- Ship the phone or 2)- Go to the Apple Store to have the phone looked at and repaired. So, my daughter went to the Apple Store at Park City, Lancaster PA which is forty minutes from the house one way.

As soon as she got there, the person looked at the end of the plug in portal for the power cord and said the phone has water damage because detector strip is pink. She called me and I phoned Apple and we got into a lengthy and heated discussion about water damage. To me water damage is when the phone is dropped into the water however, this isn't the case. I explained to the Apple rep that if you would sneeze on the phone around the portal the stripe would turn pink and to me this isn't water damage.

The Apple Care didn't care about what was said and didn't even say that they would look at the phone, they just wanted me to pay $199 for an outdated 3G recondition phone. So, another week went by and the phone stopped working all together. My daughter called Apple Care to see about getting the battery replaced and they said the phone had a crack in the case and for $199 they would replace the phone. I feel that I was taken advantage of from Apple and given the run around without trying to repair or replace the phone since, I paid extra for the extended warranty and it clearly appears that they want to make more money instead of fixing the problem. I am sure, that I am not the only one that has a complaint about this issue.

This has to do with iPhone4 sim free international warranty. I live in Israel. On August 2010 and during a family visit to Canada, I purchased 5 iPhone4 sim free for my family. The purchase was made at Apple Store Eaton Center. During September 2010, one of the phone's screens (back light) stopped working. Apple representative in Israel refused to accept the phone for repair (although it was under warranty) claiming that it was not purchased in Israel. After long and costly international calls with Apple support, I was told to send the phone to the USA to a friend, and ask him to go to an Apple store on my behalf. Apple support explained, that I could not send the phone directly to the Apple Store for repair, and I must use a friend as an intermediary. I was promised that if the phone was under warranty the fault will be repaired. With great expense - this is exactly what I did.

Unbelievably my friend received the following answer: "Apple Store in New Jersey won't do anything with your iPhone because it was purchased in Canada. They said the phones are actually different and the company is different". If this were not true, I would be sure it was a joke! I would seriously appreciate your help on this matter. I truly believe, that a customer of Apple that purchased an iPhone4 Sim Free from an Apple Store, should be eligible to international warranty.Sincerely yours.

I purchased an iPhone on 4 March 10 and asked for an insurance policy against loss, theft, damage. I declined the warranty because I wanted the insurance policy which I purchased at $69.00. A couple of months later, when I had some problems, AT&T referred me to Apple, who stated that I had no warranty. I explained that I did have an insurance policy, not warranty. After going over all this, the tech was able to get my phone working again. I followed up on the fact that I now had paid for something that was not in effect and I could not use. When I called AT&T, I was referred back to Apple.

On 24 June 10, at 12:42 p.m. PST, I spent considerable time with Leonard in the customer service department, faxed him a copy of the receipt (which he confirmed he received and was legible) that he would process, and I should have my check within four to six weeks. On 25 Aug 10, I called again, talking first with Darren, then to Jennifer, who requested that I resend the copy of the receipt and she would do what she could. I declined, and told her to research with Leonard and then, I requested to speak with a supervisor.

At 9:33 a.m., I was then informed that they had located the receipt, and that they would email the updates. They reassured me that they would confirm and expedite my refund. On 4 Oct 10, at 3:48 p.m. PST, I started again with Daniel (in Bend, Oregon) who researched and advised me that a customer relations agreement specialist was checking to see if the check had been sent. He would call me later that date.

They failed to call--and my call to them the next morning failed to get any response either. This morning (7 Oct 10 at 11:19 a.m. PST), I started all over again. I ran into an Eric who refused to answer as to which supervisor he was going to transfer me to. He irritated me to use a four-letter word, tried to lecture me, talked over me, and kept being extremely rude.

When I called back, I spoke with Stanley. Stanley did research, came back to let me know that the partial refund had been processed and would be here in about four to six weeks. But he corrected the refund to reflect the full balance as it had been prorated from October. The full refund should be on the way, and get to me in four to six weeks. I informed Stanley that this is what I have been told all along and I need this check sent immediately.

I had purchased an iPhone from Future Shop in NE, Calgary on 20th July 2010 and it was not working at all. Please guide me what to do because I had it as a gift to my brother who is in India and the Apple store in Ludhiana says that they cannot do anything. Please guide me.

I placed an order online on August 10, 2010 for the Apple iPhone4. I received a confirmation that my order would be shipped in 3-4 weeks. During that 3-4 weeks the card that I used had been stolen, so my bank put a hold on it. Well, at this time Apple was trying to retrieve funds, Apple tried to debit from my card 12+ times, causing my bank to completely cancel my card. I called Apple and provided them with a new card number (which is what the supervisor Hannah Peterson suggested I do).

After changing card information, I was told my phone would ship in 24-48 hours. Well, I received an email a few days later telling me there was a hold on my order. I called Apple, they told me to contact AT&T. I contacted the 2 companies back and forth for over a month and nobody seemed to know what was wrong. I was placed on hold for 30-45 minutes at a time, I was repeatedly hung up on. All this time Apple still had my money. They received the funds and an authorization for the funds so I had no access to those monies. I had to call them everyday. I would get off the phone so upset I would be in tears; my blood pressure shot up every time I had to deal with Apple. I never received my phone and up until today (more than a month later) Apple has my money but I never received my order. Apple has the worst customer service I have ever experienced with a company in my life.

I recently bought an Iphone with video and when I purchased it, they told me I had a one year warranty and help would be immediately available by just dialing 611. After four months my phone would not work so I dialed the number and they informed me that it would cost me a little over $69 to answer my question but they could certainly get my phone working. I said it was still under warranty and they confirmed and stated that they could help me for one time of just over $29. I asked if I could just take it in and get a new phone. They said that it was an option but they wouldn't recommend it because I might be out of a phone for a while.

I went to the AT&T store where I purchased my phone and contract and listened to them tell the two people in front of me that phone service was available during the warranty period of the phone, but there was an extended warranty they could get for beyond that period that would cover everything. I think this is a very deceptive practice that people in a bad position will just buy when their phone breaks down and are in a difficult position.

I upgraded my iPhone 3gs to the iPhone 4. Since purchasing the iPhone 4, it's been a nightmare, not to mention the antenna issue. The phone is so sensitive. You can't hold it in your hand on your ear and talk. The phone either goes to speak phone, mute, face talk or completely hangs up. It's very annoying and embarrassing. Has anyone heard or know if Apple is addressing this problem or are we just stuck with this one too? Those phones cost way too much money for this. I'm thinking about switching back to Sprint. At least they attempted to help their consumers.

Listen to an unbelievable story while I was in Europe. I purchased an IPhone. Some months afterwards, I updated it and since it stopped working. At that time, I have moved to Israel. I was told that the warranty could be executed in France as the IPhone was bought there. I then contacted the France Apple customer service and I was told to send the phone in. I did that and about 10 days later, I was informed through email by the Apple Store in France that the iPhone is received by them and I can come to the store to collect the replacement. I was quite shocked as with the sent iPhone, I wrote them that I am now in Israel.

So, I asked them to send it back to me to Israel. No, was the reply. "We cannot send outside of France." So, I suggested that they will send it to my relatives in France. No, was the reply. "We need your personal signature." At that point, they have stopped answering my mail. I contacted Apple USA and asked for help. I spoke with Justin who is a senior supervisor. He was very sympathetic but after one mail has disappeared and never returned to me. I then contacted Apple again and spoke to Lee ****, another senior, he express even better understanding to the situation and said he will try to help. The connection with Mr. **** lasted longer. He called me on the phone and said he will try to solve this stupid scenario. It was his words but he has disappeared too. I now turn to you to try to retrieve my phone from France

I purchased the Apple IPhone 4 on June 24, 2010. Within 48 hours, I called AT&T to complain about the numerous drop calls. I got the bumper from Apple in August and I experienced drop calls. Apple exchanged the phone and this phone was worse than the first. I hardly received any incoming calls, my texts and voicemails were delayed sometimes by 12 hours. I was able to make calls and navigate the internet. I called AT&T and Apple everyday. Basically, we did the same strategy every time that I spoke with them which was to power the phone off and on and reset the network. This worked for only about half hour or so each time and then I would have to repeat the same steps. An AT&T representative advised me to take the phone back to Apple which I did on August 30, 2010 and got a third iPhone 4. I thought the problem was solved. It's September 3, 2010 and I am experiencing the same problem with the third phone.

Apple claims it's the network that's transferring data a slow pace therefore, the problem isn't the phone. I explained to Apple that there are people within my household who are also customers of AT&T in my household and have phones that are not iPhones and have no problems with their services. When I went to the Apple store on August 30, 2010, the representative at the Genius Bar had the nerve to tell me that it is the area where I live because there have been a lot of complaints from my area. I explained that there are only houses and no tall buildings in my small community and if there is a problem in that area then the phone should be recalled from the people living in that area.

I have tried to get a refund from AT&T however, being that I renewed my contract when I bought the iPhone 4 and I am two months into my contract, I can't get a refund. I then asked them to exchange the phone for another phone that isn't an iPhone, they said no, and that if I want another phone I would have to purchase one at full price. I firmly believe that in my case, there should be an exemption in the contract being that from the purchase of the first phone, there have been problems.

Okay, I have been an Apple iPhone user since 2007 when it first came out so I upgraded now to the Apple 4. We ordered in mid-June and arrived mid-July. I heard about the problems encountered with this phone, of course. I heard they are coming out with a solution/case or something. I stuck with my iPhone. Then last week, somebody from work mentioned I can order the case for my new iPhone. Never had time last week and today, I had the time. When I downloaded the case app, it says am not eligible. I called the 1800 number and it is saying it's because my eligibility expired from my date of purchase! How will I know that there is a deadline? Apple never sent a letter to all those who bought. I never received one! The kind of letter that you received if there is a product recall or not even an email in that matter. I am appalled by this act of Apple. Nate, the costumer service who answered me said he cannot do anything about my situation! Hence, I am filing a complaint with your site. I hope this can be resolved. Thank you so much!

The iPhone 4 is malfunctioning. Apple has promised a software fix and to date, nothing is working as it should. The sensor and antenna is still very much an issue. Why are we paying for something that is not working?

I brought new iPhone 4G under AT&T's 24 months plan. Tt is real cheating, they are not providing unlimited web. The iPhone have lot of complaints and AT&T is cheating customers with a smile.They are not ready to hear customer problems and not ready to solve the issues.Don't go with AT&T and iPhone. Don't buy, you will loose your money. If you buy one iPhone, you will get it after 2 weeks. But the 30 days return policy, they count from the ordering date and when you approach to return. They ever care as a street dog.

I purchased two Iphone 4's. Within the first 30 days, I experienced problems with both phones. The first phone's microphone stopped working intermittently. I made an appointment for the Genius bar who apologized for the inconvenience but said they could do nothing for me. The second phone crashed after trying to update to their 4.01 software update. Once again Apple Care and the Genius bar were engaged but neither could fix the problem. They couldn't even properly replace the product because Apple didn't produce enough Iphones to meet the demand.

Cell phone's are basically a bundled purchase. You purchase a phone and service for that phone through a wireless carrier. No one purchases service or a phone separately and ends their purchase with half of the bundle. Apple's chosen distributor/wireless provider is AT&T. They only distribute through them, so one would think they have recipriocal customer service agreements to service the end-to-end business of their mutual customers. Unfortunately, this isn't the case and due to Apple's breakdown in their supply chain and their unwillingness to work with their distributor from a customer service perspective, I am now the unhappy owner of two $734.00 Iphone 4's and a $10,000 wireless contract.

The problem is AT&T offers all their customers a 30-day buyer's remorse period. Since my Iphone's were damaged, AT&T doesn't fix them but sends you to Apple for service. Apple couldn't resolve my problem or provide a replacement phone before that AT&T 30-day buyer's remorse period had ended. Apple's legal department offered to send me a new replacement phone but they would arrive well after my AT&T contract went into full affecting. Meaning, whether I liked it or not, I was now stuck with a $10,000 AT&T contract just because Apple sold me two faulty phone's and then couldn't fix them or replace them in time for me to make an informed decision about my Apple purchase and cancel my AT&T service. The only option I was given by both AT&T and Apple was to go through Apple's replacement process. Neither Apple or AT&T were willing to extend their return policy making this a forced deal.

I complained to both Apple and AT&T and neither cared. I then complained to the BBB on Apple and their response was to see our Apple warranty terms. They never addressed the issue, never apologized and never offered a solution. I refuted their stance and they then responded, from their Corporate Executive Relations Department that they feel the matter is closed.

I synced my iPhone with iTunes on June 29. All info on my phone was lost after installing the 4.0 update. My phone won't stay charged and I rarely have internet service or regular reception. None of my apps work properly anymore. I contacted Apple and asked for a supervisor after poor customer service from a rep. The rep informed me no one would speak with me since I didn't buy a protection plan. An AT&T rep got me through to Xavier **, a tech supervisor. He tried to help for a few days. I even sent him internal win32 files from my computer for his people to try to find my missing info in. That was the last time I spoke with him. He will not return phone calls, voice messages or emails. It's been over a month now since I first contacted Apple with no positive results.

I bought an IPhone 3GS in April 2010. I have had a problem of one kind or another every month, with either the network or Apple. Both are too big for their britches and on the way to monopolizing their respective industries. Imagine having to not only have to schedule an appointment to tall to a tech, but to also have to schedule an appointment to talk to an AT&T rep! I am old enough to recall when AT&T ruled the airwaves. I see they are back to their old high jinks. Shame on me for thinking things might be different.

As for Apple, I don't have anything good to say. I have gone through a complete restoration and callers/receivers still can't hear me. The restoration wouldn't process without updating to 4. Now I suppose I'll have problems inherent with that system. I should have sent the $100 to have my 7 year old Motorola Razor dock repaired. I should have stuck with T-Mobile (never a problem). If you're thinking if buying an Iphone, know that every complaint posted to this page is true.

My daughter and her boyfriend were adamant. They had to choose AT&T so they could have the iPhone and I warned them that they were junk! Well, 4 months later and the phones go bad. Surprise, surprise! Being young, they could not afford extra insurance so now they have Samsung phones. I guess I was right. Stay with Verizon and run from Apple products.

After updating the iPhone 3G to 3GS to iPhone 4, the battery drains super fast and not living up to what is being advertised for usage rates. Also, it overheats when in standby mode, thus leaving the phone really warm through a case. Without the case, it's very uncomfortable to hold as well as poses as a fire risk if you leave it plugged in when sleeping.

This is what I just wrote to them on their website and I doubt I will get an answer. I have had numerous problems with my iPhone 3GS since I got it on June 26, 2009. But not as bad as I am having now with OS4. I have contacted AT&T, The Apple Store, and 1-800 three times. The first two representatives said they took notes down and gave me confirmation numbers. The first time I called, the representative told me that I could only get the early upgrade on the iPhone 4 for $199 or $299 and I asked him to make sure it was the right number and to put it in the notes and give me the confirmation number and he did.

So then I went to an AT&T store and they told me that it would be either $399 or $499 so I called the Apple store and they told me the same thing. After that, I called 1-800 again and he said that the notes the first representative wrote said that one meaning: I had to find out the prices. Finally, the guy said I could get a refurbished phone but not to update it to 4.0 so I would not have the problems again. I said what is the point of that and I paid $400 for my current phone. Why should I have to downgrade? So then, I called the Apple store and the manager said it was basically up to me if I wanted to update to 4.0 and she was very rude as were all their representatives.

I really didn't expect to be treated like I was. I think they thought I just wanted something new. I just want my phone to work. The manager from the Apple store said, "Well, it's your choice if you want to take the chance and update and that's not right. It's been such a fight and it shouldn't have to be. I do want the iPhone 4 but now I'm not sure if I am going to stay with their products. It just seems like they don't really care about their customers and customer service. I was also told today buy Jeremy. Today, when I called, that he didn't think anyone would even tell me what I was told. And one last thing, it isn't my fault that my phone is having problems because of their firmware update. I am a very very dissatisfied customer.

I have an iPhone 3G; it was recommended by Apple through the iTunes software that an update was available for my iPhone 3g. Anticipating the arrival of the new 4.0 OS software which was supposedly going to make my phone that much better, I downloaded and installed the software to find out that in some cases my phone was 125 percent slower. I am frustrated with the more frequent dropped calls.

The applications are crashing, the phone is freezing up. I thought that I would just revert back to the older software although it had issues as well but what a surprise! Apple does not allow you to go back to a previous version after you have downloaded. Now I am stuck with a bad product that has graduated to a terrible product and myself as well as other consumers are now stuck with no recourse?

I pre-ordered my iPhone 4, and got it on 06-24-10. Starting out, it was perfect! But then I started to notice the dropped calls, just as everyone else has, but I have learned to adjust a bit. My biggest complaint is this. After a couple weeks, my camera started acting up. At random, it would freeze and/or completely crash the phone. Now I've had the phone for 26 days, the camera doesn't work at all! It hasn't for days now, no matter what I've tried! It never opens its virtual shutter. It's completely frustrating!

My husband and I switched to AT&T after purchasing Apple iPhone 4. The service was horrible. The phone has lots of "neat" apps. However, they take a backseat to the annoyance of nonstop dropped calls. I had Sprint for more than 3 years, and I hadn't dropped a phone call ever. The iPhone drops calls for multiple reasons: user can be "holding the phone" incorrectly, user accidentally touched the screen to face, user hit mute, or user just hung up.

It's horrible and seriously frustrating. Apple has no fix for this issue. Come on, multi-billion dollar geek-filled company. Work it out!

We have 3 iPhones 3G. The response time since 4G came out has been horrendous. Texts fail, phone calls drop or don't go through.

I have the iPhone 3G and downloaded the 4.0 software update. Very few new features, but it is noticeably slower. All apps load and run slower, lots of hesitation and waiting for responses from apps. You have to wonder if Apple tests these updates or what? Apple is really starting to get a bad name for testing their products appropriately.

Downloaded the new software thinking that I would get more features- but alas no! My phone is now much slower that before and while there are some new features some have simply vanished! Like sending a contacts details by mms. Just a blank message arrives everytime. This is so frustrating. Now I can't share contact details with my staff or friends. How could they stuff this up? Seems to me, they are going to start losing people very quickly if they don't start taking care of their customers.

I have had the original iPhone, and now an iPhone 3G. They conveniently launch, "new", "update" software whenever there is a newer product. What they don't tell you is that this "update" software will completely render your device unusable, or slow it down to the point that you are forced to purchase their new product. This is done intentionally, and they offer no resolution or way to place your phone back to where it was, functioning perfectly before their required fix.

This is fraud at its basic level. I have gone into the Apple stores to see if they could somehow restore the phone to the software it had before the updates, both times. All you get is, "Yes, it will slow down your phone because the processor is slower than the new one".

I believe that if Apple is going to slow down everyone's devices, rendering them obsolete not by age, but by their own software, they are engaging in fraudulent and deceptive business practices. At a minimum, they should be warning the consumers in bold print that the software update will render their device slow, and should allow us to opt out.

I have no expectation whatsoever that this exercise will produce anything positive other than letting me blow off steam. I used to think that Apple was something unique, special, better than Microsoft until I bought an iPhone and actually had to start dealing with Apple Support. It is the SOS, different day. Basic, simple stuff is impossible to find. Try to get an answer to a simple question, no chance. The specific issue tonight is iPhone syncing with PC. Sync conflicts arise. System asks which contact is the right one to use. But it gives very limited information about the contacts in question.

There is no difference in the information presented on the two contacts and no readily apparent way to display that information. Try to find a place to ask the question, complain about this issue, get an answer. No way! Steve Jobs equals Bill Gates. ** customer service. ** making something that works. Just make something that gets through the clutter to make as much money as possible. Maybe that's the goal, the only goal, and I'm messed up for thinking that something other than that would be the goal. My time was wasted, money lost, and negative emotions generated.

i Phone 4 looses signal when held

I currently purchased a new 32 gigabite Apple iPhone 4. I soon discovered that there were two major issues with the phone. The first issue is the phones antenna/reception. So far my phone has dropped nearlly every phone call I receive or made. If I hold the phone with my hand the signal goes from full bars all the way down to "no signal". Apples responce to the issue was that because my skin acttually touches the phone it causes signal loss. Apple advised to change how I hold the phone or buy a $30.00 rubber bumber (that they sell) that will go around the phone preventing my skin from contacting the phone. That is rediculous and unacceptable. The second issue is the the phones proximity sensor. It does not work properly. It causes my iPhone to turn on the screen too easily, which means buttons are pressed with my face durring phone calls causing accidental hangups (thats if the reception doesnt drop the call first) , hiting the mute button and or the hold button. There has been no responce to this issue at all.

I purchased an iPhone 4G for $199 and it drops calls frequently because of the antenna design. This is even more likely for me being left handed when I hold the phone to my ear I block the signal. Apples response is to spend another $30 for a rubber bumper to block the skin antenna contact which is not guaranteed.

I purchased my 3gs phone when it 1st came out--The (hearing) reception was never good... even with the volume all the way up --- you could hardly hear the party on the other end. The Original iPhone had MUCH better reception

When holding the iPhone 4 in my left hand as is normal for right handers and as shown in apple demos and advertisements the reception drops before my eyes and I drop calls. When I asked apple about this problem they told me to buy their case which is $29 or don't hold it that way. I fell as this is a huge flaw in the device and I shouldn't have to go buy a case or anything else to fix it.

iPhone 4 purchased. Design flaw causes dropped calls, bad reception when phone held a certain way. Told "don't hold the phone like that" by CEO steve jobs. Then told to buy a 30 dollar bumper to fix their problem. I would like a recall.

Due to faulty design, the iphone4 drops calls and has a severe reduction in service if you hold it "wrong". Well, to hold it "right" is to not hold it at all. Unable to hold calls and service when attempting to use the iphone4 as intended. iphone4 should be recalled. It does not live up to it's promise which feels like false advertising.

This is unacceptable, as when users type, the phone is only comfortable when the 2 antannaes connect through the hand. For all previous releases of iPhone, there have been no official cases to protect the phone, as Apple claimed them to be Cool enough with out a case, and scratch resistant. (Which is also a delusional lie from Apple). For this release of the phone, they HAVE official cases, which, it turns out, FIX the problem! Now i wouldn't call it fixing the problem, it is more like covering up the problem.

I use a dock for my iPhone - i have to remove the bumper case every time i dock my phone. Then i have to put it back on when i pick the phone up. And they expect users to PAY 25 for this item. This is totally unacceptable. I like the phone without a case on it, as one of the main features was the stainless steel band that surrounds the phone... So why are Apple now advising we cover it up? Apples response that signal problems happen to all phones is utter rubbish. Yes, it may happen slightly, but with the iPhone 4, holding it, the way you would normally hold a phone, degrades the signal from full 3g signal, to 1 bar of EDGE or WAP. This is unacceptable.

The other response of just hold it in a different place or different way, it totally unacceptable. This is Apple implying that the users are at fault for holding the phone the way they have held every other phone they have ever owned. Now i dont know where to go from here, but i hope enough people contact you to maybe get an international lawsuit filed against them to fix the problem and recall the devices.

Did NOT want to honor the full two years paid for Apple Care Protection claiming all kinds of internal to Apple "policy" reasons and blamed ATT Wireless for so called misleading its Premier Account customers and other so called Apple resellers, such as Best Buy. At the end all the reasons given, which were different from what I was initially told or they said in their own email to me.

I talked with two different people and still I have no answer. Although they charged me $199 for the other phone they sent me now I have paid for two phones but only have 1. go figure. I have no doubt that the only phone will get refurbished and sent out to another customer, of course I have no proof. But they phone was mine correct, why not send the damaged phone back to me and still no one answered my original question what was the problem with the audible alerts. can you help me answer that. I got charged $199 for a new phone and was not told what was wrong with the old one.

My daughters iPhone, which has worked properly since it was purchased @9 months, failed to operate and cannot be restored. We attempted to contact Apple. IT IS IMPOSSIBLE. Their is a huge wall of junk prompts that you must go through which ultimately lead to no response. Another in a long line of my complaints of current APPLE consumer relations.

can't wait until the next step up! LOVE IT. at&t and iPhone work inside concrete buildings where others have to syand outside. No whining or sniveling here! Works in Baja, Savannah, zero complaints

Apple has a very complex website for direct communication for complaint. Although a huge fan of the product line I, like all Apple owners I know, are very unhappy with Apple's product quality and customer support. I've lost $950.00 cask flow for three weeks while Apple fills my order. Multiply my order with the thousands of others awaiting orders calculates sizable amount of money that Apple uses.

Having had my iPhone stolen, I called Apple to see how to get access to my telephone numbers that have been safely backed up on my home computer. Apple's representative told me that there was no way for me to get the phone numbers from iTunes without buying another iPhone or borrowing someone else's phone. I now have no access to all of the numbers that I thought were safely available on my computer in the event that I lost my iPhone.

Lost time trying to recover all of the information that I had been assured was safe. Frustration about being tricked into thinking that I was making sure I would not lose my telephone numbers each time that I not only synced my iPhone, but backed it up on iTunes to make sure all of my information was saved.

I'm using iPhone now. This stupid phone couldn't erase my call list when I need to erase certain call number, unless I erase all of the call list. There is a lot of purpose for erasing, but this stupid company didn't provide that function. They don't have app. either. When you jail out, you can find app for those function, how stupid it is.

My story is about an iPhone 3G. Basically, something is very wrong with it. Myself and my friend who borrowed it developed the same wound in the spot on the neck. We both experienced very bad headaches when using it. My fingers are in pain after I touched it. It seems like it is emitting an unusual amount of radiation and it's actually pretty bad. I don't have this with any of my other phones so I am not electro sensitive or anything like that. This phone is some microwave generator; it is strange. How do I contact anyone about this and who? The phone was bought in the U.S. through AT&T but since then, I have been traveling with it using it as a Skype device overseas and mainly for Internet through wireless.

I purchased an iPhone two years ago. It stopped working and when I took it to the Apple store in Greensboro, North Carolina, I was told that it had water damage and I would have to pay $199 for a new one. I did not appreciate the customer service because after an argument with the customer service consultant, they informed me I was eligible for an upgrade which would cost me only $99. I purchased the new phone and after 6 weeks, I had problems charging up my phone.

I called the tech support and was informed I should go to the Apple store nearest me. I went to the Stoneridge Mall Apple store. A consultant there listened to my complaint and then I gave her my reference number. She examined my phone and informed me that according to her inspection of the phone, the pins in the recharge slot had been damaged and I would have to pay $199 for a new phone. She said the problem was not under warranty and I had no choice but to buy a new one.

Apple is taking advantage of people and not giving them good customer service. I will never buy another iPhone and I do not recommend anyone to buy one. The customer service is not worth it. I have two iPhones and no good customer service. I also bought an extended warranty, but for what? What a waste of money.

I recently tried downloading some applications from my iPhone and it keeps telling me to check my billing information. As I check the information, everything is fine. I click where it says done but it keeps telling me that the security code is incorrect. I typed in the security code which happens to be the same code I had before and it keeps popping up. I used to download applications with my debit card. What can I do to resolve this?

I know that there had been complaints on the Internet about Apple's iPhone and I think that I have one of the best. I bought two iPhone 3Gs at Best Buy on 1/7/2010. On 1/10/2010, I left my phone in my car overnight and the temperature got down to 11 below zero. When I brought my phone into the house, it was full of condensation and didn't work anymore. So on Monday, 1/11/2010, I went to Best Buy, where I had purchased the phones, and they told me to go to Apple Store 35 miles away from my house. It was a little inconvenient but I still decided to go there. When I got there, the people were very nice but I had to make an appointment. Lucky me, I only had to wait three hours to see the technician.

It was a horrible store experience that I had with M, the manager and D, the genius bar employee. When I went in a week prior to have my iPhone looked at, as my home button had stopped working, I saw D at the genius bar at a local valley store. My phone was just a little over one year old, and had never been looked at, or opened, ever! The day of my first visit, DS took my phone in the back, and stated that he opened it, and that I needed a new home button.

After I went home that day, my phone would not charge, there was no sound from the speakers, and it would not recognize anything (charger, etc.). I brought it back to the original store in the valley, about 4-5 days later, due to the holiday weekend. There was a lapse in me coming due to the holidays. D took it in the back, and brought it back opened, and he had showed me that the bronze electrical cord had been cut. It was a huge cut in the wire! Now, either he had done it or DS had done it , assuming it was accidental, and did not tell me. The manager refused to help me, or take any possible credit that his employee could have broken my phone. He was very rude and turned me away.

I later came home and called Apple in Cupertino, and was actually advised that due to the circumstances, the phone could be swapped. The Cupertino employee was extremely nice over the phone, but there was one glitch. When I went to another store to swap the phone, the Cupertino employee had entered a different serial number to the phone I called her about. I have no reason why. I could not believe that this had happened as well, and the exchange of phones took a lot longer than expected, and after shedding tears due to frustration, I got a refurbished phone. Thus, I was completely disturbed by what happened in the valley store, and the other Apple store had reservations about the swapping of phones, due to a different serial number in their computer system. E, at the other store even asked me if I knew why, and I was shocked that he asked me.

I had no idea! I don't work for Apple, and became very frustrated and confused. After about an hour or so, the phone was swapped. I really hope that any help I need in the future is a better experience, but I want to know that M. the manager, and both genius employees named D are talked to. I was dehumanized in the Valley store. More information will be given upon request. Names are withheld due to privacy issues. The internal wire was cut, and I was put through an emotional hell. Upon request, employee names will be given.

I bought an iphone online at the AT&T Wireless website, and returned it to them 6 days later. They say they never received the return and won't refund the 200 for the phone, and now I have a bill for 90 for a month of service I never received. I have filed complaints with the BBB and the Attorney General as well as my credit card company, and AT&T still says the phone has not been returned. What a scam.

I was so excited to have my iPhone - but it has been a total and complete disappointment! The calls fail, I don't get voicemail for days, and quite frequently when most needed there is no service - what gives? The worst part is when you really need your phone the iPone and AT&T is not there for me. Verizon where are you???? Please save me! I Hate my iPhone!

Hello i recently have a contract with ATT for i phone i can't afford my monthly bill so i cancel my ATT service and i pay all the penalty feed as contract. I use my iphone as my ipod for music. Now the i iphone doesn't charge i still have my 1 years warranty.. when i go there they ask for ATT Sim service in order for them to check out what wrong with my i phone. i don't have ATT service no more. they won't check it for me i am stuck with it.. this is the 3rd time i came back and it still the same thing .. i am frustrated i need your help please ..I don't think it fair for me because i already cancel with ATT. and the 1 years manufacture going to ran out soon.. i feel like i been fault by apple please help me deal with this apple situation thank you...

I bought Apple iPhone 3Gs in Oct. 2009, and on a day in Dec. 2009 I accidentally dropped it to a sink with full of water. I picked it out immediately but there was nothing I can do except wiping outside with a towel and leaving on it. In the case of other phones or electric devices, I can remove battery or turn off the power switch, but this one is not designed like that. After 5 to 10 min, the iPhone started rebooting few times by itself showing the apple logo on the LCD screen. And then it died. I checked Apple web site and found that water damage is not covered by the warrenty and I have to pay $199 for a replacement unit.

I went to an Apple store and paid $199+tx and got a replacement unit after returning the damaged phone. I recovered most of my data from the back-up in my PC except some recent pictures and videos I made. Now, I am thinking that why Apple designed the iPhone in such a way. Why they designed the device without any option for disconnecting battery. Like my case, if I can disconnect the battery, then my iPhone may survive from the water submerge. I know that most electronic devices can survive from water contacts if the power can be removed within a short period of time and components are well dried before reapplying the power. Apple designed the iPhone enclosing the battery inside without any option to take it out by consumer. And they do not provide any way of disconnceting battery power from outside.

I do not care they designed the iPhone totally enclosed and the battery can not be removed. But I think they need to provide a method to disconnect battery power such as a small switch because the battery can not be removed. Then I could shut the power down and my iPhone could be saved. Or, this is a lack of design, so Apple should cover water damage by its warrenty. If they designed the device like this and intensionally omitted possible result that can be introduced by its lack of design from its warrenty then I can think it is not fair and they just want to make money by cheating consumer.

I woke up in the middle of the night to find the charger to my iphone melted and smoking. The phone was so hot I could not pick it up. The iphone charger is melted and there is a black scorch mark on the phone.

around march 2009 i purchased an iphone from the at&t store in clarksville tennessee. after 3 short months of using the phone, my son and i were in the orlando airport and i retrieved my phone to check my email and it is so "hot" i can't even hold on to it. after getting home, i went to at&t store to tell them about the phone, at which point they told me i'd have to take the phone to the apple store in nashville tennessee. after driving for 45 minutes to nashville, i get to the apple store only to be told i need an appointment to be seen and the waiting list is much to long.

i spend the next two hours on the phone with apple consumer service (what a joke!) to find out i had two options: 1. give them my credit card number so they could charge me and send me a new phone, then, after they received my old phone they promised to credit back my acct.(ofcourse, there would be a 300.00 hold on my acct. until then)or 2. i could send them my phone, wait for them to repair it and be without a phone!

i sent them my phone, then, i had to purchase a go phone just so i could have a phone! 4 days later i finally receive my iphone! unbelieveable! the nightmare doesn't stop there.....just know that if you want a phone that works DONT buy an iphone. apple personnel is rude and they certainly don't need to be in the phone/computer business. not only am i out 300.00, i've lost time trying to resolve this whole mess. what a headache.

this bill other bill for an iphone i purchase that morning, that was i think sometime in august i explained to AT&T that was a mistake from sales rep at Apple store the guy said that the transfer did not go trough but in fact it did, but i never left the store with a phone since i was told it did not work, they where never any calls made on that phone in question, all was explained to AT&T they still sent billing to collection agency, i still own 2 iphone with them and always paid that bills, i had 3 way call with apple manager he explained to AT&T it was a mistake, i made 3 way call with collecting agency with AT&T but i still get calls from collection agency and letters from them,

i went to Apple store had manager talk to AT&T with no results i went to AT&T store with no results after manager sent email to upper management, i can also show on my credit card statement i only purchase 2 iphone....
Now the credit agency wants to damage my credit for a phone i never purchase,

i did more then i should do but AT&T never return my calls like they promised even after promising this on a 3 way call with collecting agency, i must have talk to 15 costumer services and no one is doing anything about this, i might file a class action claim against AT&T or and Apple.

Apple refused to acknowledge that it is a problem nor will they even fix it. If it only happened to 1 unit, then I would say it was my fault. But the same exact issue with 3 different phones is not a user problem. What can be done.

After purchasing IPhone & MacBook Pro, it frustrated my girlfriend and me. We already wrote a complaint letter to Apple Computer Limited twice. First time, they passed to their Asia Pacific centre for handling my complaint, but it didn't work out after 3 or 4 months telephone communication; then we send the second complaint letter to Apple at September, but until now, we are still awaiting their response. I bought IPhone 3G at 3(HK) around Aug 2008, after few months problems came up, then we sent the first complaint letter to Apple.

Then they requested me to take the phone to repairing centre in HK to exchange a new one. Actually, I exchanged it twice within 2 weeks, just because they got so many problems. Some of the problems are the battery quickly runs out without getting any call; data lost when the Safari program froze for no reason; just can hear the phone ringing, can't pick up any call, need force to shut down the phone; the phone came overheat after using Safari for few minutes; etc...

Although those two complaint letters, we also told them the MacBook Pro got some problem, so we wanted their help, they just kept ignoring our request. The MacBook Pro is always overheating within 15 minutes and the battery runs out very quickly; the mouse control on the MacBook Pro itself has lost its functionality.

I am writing to register a complaint for the service I was provided. I purchased an iPhone on September 7, 2009 at my home store in Willowbrook Mall in NJ . On October 1, 2009, my device shutdown completely and would not function at all. My home store, Willowbrook Mall in NJ directed me to the Apple store at Tices Corner, NJ as they would not b able to assist me till 2pm the following day and I need my phone for business.

At the Tices Store, the Mac Genius, Ryan told me that the replacement device (aka service phone) is a new device and Apple as a matter of policy does not provide refurbished or used devices and the service phone was an exact duplicate of the new retial finished product. Clearly, that is not the case as confirmed by several other Apple employees. I was lied to.

On October 2, 2000, my "new" service phone starts restarting on its own and freezes several times. ON researching on the internet I realized that the service device was not a new device but an almost new device. I beleive in getting a new device when I pay for one. I returned to my Home store and asked for a new phone. I was told that they could not do that and was given another service phone.

I then contacted Apple Care to escalate this issue and was told by Lari on Customer Relations that it was Apple policy that they cannot provide me a new phone. It seems that Apple policy does not care for customer satisfaction. In addition Apple policy does not believe it giving customer what they paid for.

Apple claims my i-phone was 'submersed' in water and won't honor warranty. The phone was never submersed or even splashed and now the touch screen barely works! The phone is 4 months new. Terrible customer service, made me feel like some sort of a criminal! Will have to get my now useless i-phone fixed by a third party vendor.

I downloaded the 3.1 update for the IPhone 3G after which the phone began shutting down peridically and became non-responsive until the battery was drained. I called Apple who walked me through the process of basically resetting the phone and re-installing the software. This did not solve the issue and when I called Apple again, I was told that the cost would be $199 to diagnose and repair the problem. The phone is a little over 1 year old due to a software update from Apple that damaged my phone, I am being asked o pay the price of a new phone to repair it. It's suspicious because the phone dies around the same time every evening even though its fully charged. I am convinced Apple injects malicious software into the Iphone in order to make extra money in repairs. Don't buy this phone.

All one has to do to see there is a potential fraud associated with Apple's use of its "Water Damage" excuse not to honor its warranty is to look around this site and many others and see all the similar complaints form folks who paid extra for an Apple Care Plan only to be told their plan was void due to water damage. I have had a similar experience recently when the Home button on my iPhone stopped working. It happened after I found I could call up the iPod by double clicking the Home button.

1. The location of the Water Damage indicator is right near the front of the unit and very exposed. It would seem easy to run tests and determine if this Water Damage indicator is set too sensitive and would be liable to go off with moisture not significant enough to cause any internal problems.

2. If the Water Damage indicator is located right in the opening where the phone is charged and Apple is aware of potential water damage, why did they not include an attached plastic cap to cover that slot, like so many other phone have? Are there internal notes indicating that they realize such a cap will limit the times the indicator goes off and as such cause them to actually have to honor more warranties?

3. Simply review all the cases of water damage reported by Apple versus by other phone companies (using percentage of phones in services versus water damage phones) to see if there is a greater than normal average of Apple phones claiming to be water damaged.

4. Setup a hotline with postings on Twitter and other sites to ask for other iPhone users who also have been denied service due to Water Damage claim to come forward. This might show an even more widespread problem then even originally thought possible.

I truly hope there is some potential class action suit at the very least being considered. If it turns out that the sensor Apple uses is legit and the phones truly do have water damage, then I will be totally content to simply buy another phone. I just would really love to see some investigation into this potential huge fraud.

I used the phone for only 3 months and after one drive in the car. the phone became weird. I reset and restore the phone to original. But it didn't work so I took it to the store on 9/25/09 at the fashion fair Fresno. and they didn't help me at all, they said it had water damage but didn't show me anything. And they kept saying water damage. But then I read the reports from this site and other sites and they state the litmus paper is too close to the edge so they can be touch by water easily.

I purchased an iPhone at the Apple Store in the Willow Bend Mall in Plano, Texas. The clerk made a mistake in the middle of the transaction and said that they would have to cancel the transaction and start all over. After I got done with the transaction, I started to get two bills, one for the phone that I purchased and one for the order that was supposed to be canceled.

I recently purchased an apple iphone for the 2nd time, including the "apple care" protection plan, which I was told would cover the hardware should it have a problem. The home button on my phone quit working recently, so I first visited an ATT store, where I was directed to visit the Apple Store. I subsequently did visit the Apple Store on 9/14, and was told I need to come back tomorrow, which I did.

I then asked the manager and Genius if I can get a refund on the protection plan for the period which was unused. After a completely clueless look, they indicated I could not.

To make matters worse, the manager at the store in Chandler had no idea what the escalation process was for a disputed warranty claim, or who I should contact. Even more amazing, was the fact that they didn't even have the courtesy to tell me they were clueless. They just left me sitting there.

Obviously, I will never by another Apple product, ever.

I downloaded that latest upgrade to the Iphone and also for Itunes/Quick Time and when I sync'd my phone, I lost some of my purchased applications. I sent a request to Apple and they responded that they can't give me a refund. I don't want a refund, I want the apps back.

This "water damage" issue needs to be addressed legally. It should not be located in a place where breath (HELLO, it's a phone, you talk into it) can turn the sensor pink. It is a very shady way to not honor the warranty and I am surprised they have gotten away with it.

The report I recieved back said it had water damage. This phone has never been put in water or had contact with water. I also purchased at the time I bought the phone protective cover for the sreen and the carrying case to protect it. Apple refuses to fix this phone or replace it. I cannot afford another $400.00 to replace this one. I believe Apple and AT&T should stand behind the products they sell or simple not sell them.

I had a major problem with my brand new i-phone 3GS. less than 30days I was unable to hear when talking to someone on the phone. I first went back to the point of purchase and was directed to the Apple store location mentioned above, an appointment was set for 3:00pm on 8/18/09. I showed up early and was finally seen at 3:09pm.

the representative assisting me was R. Antonia. he was very rude as soon as I told him my problem he stated in a very rude way if I can't duplicate the issue there is no issue. he then proceded to make a test call and sure enough the device worked. I advised him it was intermiting. he gave me my device back and said there's nothing i can do for you. I started crying and said I just bought this i-phone. please help me and I asked for a manager.

the manager proceded to tell me i needed to call when the issues was occuring. so I did a total of 9 times. I waited on the line for a representative to assist me which usually took any where from 10min to 30 min to finally speak to someone. Another appointment was made for me by the customer service dept is was to occour on 8/23/09 only to find out after driving an hour to the store my appointment was for that monday on 8/24/09 @ 3:00pm.

when I arrived on Monday for my scheduled appt a very nice young man assisted me and assured me he would correct the issue and proceded to help me. Well standing next to him was his coworker R. Antonia. I asked the nice young man assisting me if I could have an address to write a letter and his coworker heard the conversation and stated write a long letter who cares.

I started shaking and asked for a manager again. As I sit writing this I"M in tears and have witnesses to each incident with this young man and his apperant rude behavior even his coworker became speechless with his behavior.

I have had issues back and forth with the service on my iPhone. I am on my 2nd phone, (the first one had an internal problem) that was replaced after many phone calls and visits to bothe the AT&T Store and Apple. The phone was "not dropping" calls, but it would just freeze and neither party could hear eachother. Also there was a problem with voice mail connections. After about 10 minutes on a call, the other party would hear my voice as "electronic sounding" and then disconnect. The Phone was replaced after 90 minutes in the Apple store, I DIDN"T CARE IF IT TOOK 90 HOURS, just dont treat me like a crook.

The new phone started to do some similiar things over the past couple of weeks. I have been on with customer service which has internally, switched me from AT&T and APPLE service. Yesterday after 2+hours they DISCONNECTED ME. I tried to call back and cancel my 3 remaining phones and was threatened with a 400.00 disconnect fee. I WILL NOT PAY A PENNY. I love the fact that they say calls maybe recorded. I would welcome in my lawsuit after they sue me for not paying a disconnect fee to listen how nice I was on the phone as they then disconnected me. THEY ARE HORRIBLE......I want a working phone service. This day and age all companies are in trouble. This is why.

This past weekend we were camping and at the end of the day my Iphone went compleatly dead from the lack of battery charge. The next morning Saturday the phone had all night to charge and to much my suprise it was still dead. I had no phone all weekend. Monday I took it to our closest Apple dealer and they said it had water damage, it was explained to them it had been no were near water and emediatly sent us to there main store at the Mall of America.

Tuesday I went to the mall and took my 2 month old Iphone to the pros HA. The gentleman proceeded to stick a mineature magniphying glass in the phone and also said SORRY there is water damage to your phone. I was furious, Once again I said I was no were near water. he goes on and says it could be the high humidity, a drop of sweat, to moist in your pocket, or many other reasons that in my opinion are a great out to get out of servicing the phone.

I got no were, the man was rude, and had no customer service in mind, except the smile when he said he could sell me a reconditioned phone for $199.00.

Well I purchased another phone for $199.00 and a service contract for $69.00 just adding onto the $300.00 I already have into this adventure. Buyers beware DO NOT BUY APPLE PHONES, THEY ARE PUTTING ALTRA SENSITIVE LIPNUS PAPER IN THE PHONES TO MAKE MILLIONS OFF US. I have no idea how or who to talk to but i hope you have better luck than i did.

VERY, VERY unhappy and quite frankly upset, as if being violated by a thief is not enough, I have to pay you to be violated again

I want some reimbursement from Apple. I had been a satisfied Apple consumer since 1984--when the Mac first arrived and I bought it through my college bookstore! In December 2007 I purchased a new iPhone but it has proven to be a factory lemon nightmare for which Apple refuses to take responsibility. From the moment I purchased the iPhone it has had recurring problems which I would spend an inordinate amount of time troubleshooting & resolving but within less than a year and a half the phone simply would not charge or sync any longer one morning--completely dead! And no water damage according to the genius at the store! But then again, my consumer warranty had expired so why bother with the common "water damage" excuse?

My consumer concern: what do you when you know you purchased a factory lemon; and in general why do iPhones seem to give out just as warranties end (planned obsolescence or what?); and why does Apple use every trick in the book to rip-off good continuing customers?

I am an educator and will be discussing this at length with all my youthful Apple consumer students--there doesn't seem to be much more recourse than this with the huge corporate Apple.

List of recurring factory lemon problems:
--Whenever I received calls the sound was very poor, only when I called out could I hear properly using the speaker phone. Also often there was a lot of screeching noises on the call as well.
--On a regular basis the phone would have difficulties syncing/charging with my computer
--On a regular basis the phone would read "no sim card" which was just untrue

--On a regular basis the phone would simply do strange things then correct itself later: for example, often if I tried to turn it off, while it would close down, on its own it would immediately restart. Or it often asked if I wanted "airplane mode" even though I had not touched it. . .many notices that were easily dismissed or troubleshot, but in the end an indication of lemon status!

Let me know if anyone out there wants reimbursement or has factory lemon complaints, we might be able to go to California consumer board if there are substantial claims. I have now paid a high cost for a brand new iPhone twice--over $600.00 dollars in damages in one year and a half via iPhone costs!

I am so ticked off and wanted to vent.

i purchase a phone 3g,with include warranty.the phone is not good.one day i try to pick a phone call and the phone shows lines an white screm.still it ring but i cant answer the phone.i went to apple inc.shows the phone and they told me the phone got water damage.now,if the phone got water damage,the phone never will turn on,my believe is that this people dont want to give me the warranty on my phone and they wan consumers like me to paid for another new phone or be obligated to signed for two more years of contract with the phone company,thats cheating custumers.thanks

My phone was 11 months old then the guaranteed service was rejected by "geniouses" because of the liquid indicator. They quickly suggested to get a new phone for $199. My phone was never submerged and never has been in a direct contact with fluids.

After the visit to the "genius" bar I inspected the phone as it is described on the iphone's official support web site, and did not find any red or slightly red indicators in the places where they should be. I am not happy about this situation at all. I did not expect such tricks from Apple.

That is absolutely unacceptable. Why have i been offered a lower telephone model which is cheaper as well. That is very annoying and I am very dissapointed. Them not having the 16GB model in stock should not be my problem and offering me a lower and cheaper model can not be accepted as a solution in this case. If [they] can not replace it with 3G 16gb or 3GS 16GB models of iphone (for which am ready to pay the price difference as I have already stated that to colleagues on the phone) can [they] refund me my money back. I already lost time and money because of this unexcpeted situation. I have not used my phone for 12 days

I purchased the I-Phone in December 2009. After the last update, my battery quite taking a charge. I made the phone call to tech support and they did all they could and directed me to the 1 and only Apple store in Oklahoma City.

AFter making an appointment, which was a task in itself and 4 days later, I made the dreaded 40 minute drive to the store where I waited for almost 25 minutes. I was automatically told it was maybe a little water damage, however I could not see a red line in the top hole. No red lines in the bottm. The only problem I was having was that my battery would not take a charge. I was going to have to give them $199.00 for a replacement and also my old phone that I had paid for in December.

I have made several phone calls to AT&T and Apple. Each company passes the buck and refuses to take any blame. I have read tons of blogs with very similiar problems and excuses from Apple. This phone could be a real neat deal if it did not have the issues it does and the lack of warranty or insurance. I have had cell service for 12 years and have never once used a warranty or insurance. Now I need it and cannot get it. Tells me that the company has a lot of confidence in their product and now the consumer has just as much.

I have made several calls to AT&T and differnt apple departments. I feel this is a racket and if a company felt confident about their product they would carry a FULL warranty and also provide insurance on their product.

If I could do it over again, I would have found a 3rd party company to have looked over my phone, gave me their diagnosis and then taken it to Apple to see if it matched. It seems to me "Water Damage" is very common issue for Apple. They told me that just having it set next to your drink in the opposite drink holder could cause the damage.

I do not know what the real problem was. The just told me after using a flash light, that I must have had some water damage. They do not even pull the phone apart and have an actual phone "mechanic" access damages. Supposedly they throw the phone away if there is any sign of water damage.

I recently upgraded to the 3.0 operating system for my iphone that I purchased in January of this year. After upgrading, my camera would no longer take pictures. Since I'd purchased the warranty with the Iphone, I made an appointment for repair at the Apple store. The tech person looked at the bottom of the phone and said the camera didn't work because of water damage. I told him that it stopped working with the upgrade and he said that maybe the humidity caused it and that wasn't covered. He did say that Apple would replace the phone for $200.00. I said that I may as well buy the new phone if I had to spend $200.00 to get a phone with the camera working and he said that I couldn't do that because I was not far enough into my contract. I understand that businesses have to make money to survive and Apple does quite well. I don't have a problem with that, however to replace the phone with an older version when an updated one is available for the same amount is beyond greed. It is mean spirited.

My complaint therefore is three-fold:

1) I didn't see any damage and how do I know that damage wasn't there when I purchased the Iphone.

2) He never looked inside the phone or turned it on, or hooked it to a computer to see if the camera was not working for some other reason than water damage.

3) If I spend the money to replace the phone, I should be allowed the updated equipment that a new user could get for the same amount.

Apple I-phone lens splintered and fractured into sharp shards of glass. The phone is now a very hazardous device. The lens is clearly manufactured from non-safety glass with no protection to prevent serious injury. These devices are sold with no warning of the potential hazard. Serious physical injury can result from touching or holding the phone against your face with the lens shattered. Apple representatives have indicated this is not a manufacture defect and the lens is not covered under warranty.

Apple stated the I phone has undergone significant testing, however, refused to divulge what safety standards the phone meets nor would they provide contact information for their safety division. They stated this type of damage is highly unusual, however, they refuse to acknowledge the damage could potentially be the result of a manufacturer defect due to the fact I reported to them the phone fell on the ground. The phone is in otherwise perfect condition. One key selling point made by the sales associate when I purchased the phone was the fact the phone was virtually indestructible which was demonstrated by the salesman repeatedly banging the phone on the counter. The original price paid for the I-phone in November 2008 was $199.00. Apple demands $199.00 to repair the lens damage.

My I-phone was also purchased with an additional $108.00 - 1 year extended warranty. Apple claims neither the original manufacturer warranty nor the extended warranty cover this damage. Apple suggests using a 3rd party company to replace the lens at a lower cost. Research into this option has resulted in locating several 3rd parties providing this service for $10.00 - $30.00. Apple will void the warranty on the phone and the extended warranty if we use a 3rd party service to repair the lens.

I purchase an I phone 8 months ago and has stopped working; after an appoinment at the "genious bar" his quick examination w/ a flash ligth the "genius" came to the conclusion that the phone had " fluid damage". I requested a written report as to the problem of the phone was. Of course I was denied that report.

I truly belive that apple inc is hidding a bigger problem than the fluid indicator on their phones. Like any machine, computers or telephones that are man made there is posibility of failure. Apple is cheating the consumer of proper diagnosis of their workmanship. Example when you have problems with your car or computer ; the repair shop or dealer will give in writting the items that need to be replace wheater is under warranty or not. Apple should do the same.

I hope that more consumers are aware of their rights and not just be convince to buy another phone while the original is under warranty.

Since the iPhone OS 3.0 update recently released, I have had nothing but signal problems on my 1st generation iPhone. I go from 5 bars to no bars, data connection drops to GPRS instead of EDGE, and more calls than I can count going straight to voicemail even with the phone turned on and laying next to me. The data connection issues often prevent voicemail from downloaded to the phone at all. It's become a habit since the 3.0 update to restart my phone daily since the OS will start to slow down and even start causing app crashes. I've informed AT&T about these issues (and discovered that other iPhone users have the same problems 3G or otherwise). AT&T didn't seem the least bit concerned about the issue.

On July 7th or 8th I updated my iphone to the new sofeware 3.0. On July 9th around 1pm sitting on my sofa, my phone screen turned white and would not go back to it's original screen. After charging it and syncing it to itunes to restore it back to it's original setting, my phone still had the white screen. On July 11, 2009 I called Apple Iphone to have my phone repaired. On July 15, 2009, I was told by Apple that my phone was water damaged and could not be repaired. VERY UPSET WITH THE RESULTS, I asked to speak to a supervisor. My phone was not water damaged. It was no where near water, and for them to say that was total bullsh**.

I have been without phone service since July 9th which is my main phone. If I had dropped the phone in water, I would not have wasted my time waiting for the repair of another one. It's been 6 days without my cellphone. If water had gotten in the phone, I would have brought another one. Apple is a disgrace to consumers. It doesn't make sense to have a manufacturer warranty, if they're not going to honor it. Seems like "water damaged" is the answer to all consumers. Just another way to make you pay for another one.

Sent my Iphone 3G in because the power off switch wouldn't work. Apple informed me that my phone had extensive water damage that caused the problem. My phone was never around water. It seems to me that Apple wants to sell a product but not honor its warranty. I have know way of telling if the phone was water damaged because Im not allowed to open it up. So I have to take their word for it. Im sure they are looking out for the consumer LOL.

After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto $700 while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.

Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store, which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 10 miles to a third store... but they could not find out if they had any of my phone in stock.

Figuring that surely a third time would be the charm, and stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week later to pick it up! I turned down the offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!

This is the incredible, moronic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe.

Yet another glaring reason to stick with a PC!

My old phone is about to get deactivated because Apple thinks I have a new phone although they've received the new phone back from UPS. They do it automatically, the new phone gets activated and the old one gets deactivated. And there seems to be nothing that they can do to stop the process. I called them 3 times, they've kept me on the phone a total of 5 hours. Last time I asked to be connected to a manager and I was told to wait...Waited for about 1 hour in vain. Had to hang up because my minutes plan was running out.

I am writing to complain about the recent release of "soft-core" **** as an app on the iphone. This is NOT something that should be on a mobile device such as a portable phone. There is PLENTY of viewing available online. You cell phone is NOT an appropriate place to have ****.

I have the Apple iPhone 3G but I have defects with my phone ever since I got it. Now my on/off button is pushed in. And the ringer on/offbutton fell off. I asked for them to fix my phone or replace it an they told me it would cost $199 which is the same amount I purchased the phone for. I believe that is unfair to me as a consumer who use this phone all the time and my calls get dropped and my phone freezes all the time. All I want is a replacement and they are not trying to compromise with me.

My Iphone, after 2.5 months use, began screen blanking out. I am very careful with the phone because my first phone had "water damage", so I paid, after 3 weeks use, $400 dollars to get a replacement phone. Now I bring my phone in and the "Guiness" bar guy (not) says this happens sometimes because when the phone is brought to the ear the screen blanks out, nothing shows up on the diagnsois so nothing is wrong with the phone. Except on the bottom of the phone, where you "palm" it all the time, shows that moisture has gotten in. WHAT?

My phone has not been exposed to water. It is a bad excuse for APPLE to say that there phone or unreliable phone does not have to be fixed or replaced.

I made a mistake, I'm a 60 year old man who happily had a Go Phone (pay as you go). I became enchanted with the I Phone. I thought I'd indulge myself so I went to the AT&T store and bought one along with a 2 year contract. The phone lasted about 2 months. I plugged it in to charge before going to bed and the next morning it would not turn on.

I went back to the AT&T store and they examined the phone and said it was defective, I was told to take it to the Apple Store down the street where they would exchange it for me. At the Apple Store I spoke with a young lady and explained the situation she took my phone in the back and when she returned she said the phone had suffered water damage and was no good and it was my responsibility. I told her the phone had never been so much as damp and asked to speak to the manager.

The manager, an arrogant young man, came out and told me I was on my own and the only thing he could do for me was sell me a new one and not for the $200.00 I'd paid for this one, with the contract from AT&T but for $400.00, I passed. I returned to the AT&T store and although they were very pleasant and helpful they said they couldn't replace the phone for the price I'd paid for for it originally because it was too new. I am still stuck with the 2 year contract and wound up with another $90.00 flip phone, little different than my original Go Phone.

The store managers word is final, right or wrong. I can return the phone to Apple, along with a check and get it repaired but that would cost as much as the phone cost me new. I understand you can now get the I Phone for $99.00 but that requires a contract, which of course, I already have. But I can't either repair or replace it for that price? So now I have the equivalent of my $30.00 a month Go Phone and get to pay $131.00 a month for two years.

I calculate my two month I Phone experience will wind up costing my a little less than $3,000.00 over the next two years vs $720.00 the Go Phone would have cost me. AT&T is making money, Apple made money and me, I'm stuck. As a last resort I may do business with AT&T again but NEVER with Apple, I already got the worm.

I have recently filed a dispute against a charge of $528.94 on 2/23/2009 by Apple Inc. I had received a replacement iPhone in which I had sent my old iPhone back. I had made a courtesy called to Apple Inc a couple weeks after to confirm that they had received the old iPhone back in which they had told me that I had nothing to worry about since it has been sometime before the replacement and I had not been charged for it, so they have most likely received the phone. Then, two days later, I was charged $528.94 for the iPhone, and Apples response was that they had not received the phone. FedEx Tracking shows the phone was received and signed by Apple.

I have contacted Apple Inc again regarding this situation (3/11/09). I had spoken to R.Vehslage in which he had stated that they have received it and that there is so called water damage on my phone. But before I had sent my phone out, I had looked at the indicators and they were white when I had shipped them out (not red which is what Apple claims). I had then asked R. to contact the technician who worked on that phone, but R. states that they have no way of telling which hands had touched my phone or what technician worked on it (R. is also a Supervisor at Apples repair department).

They have sent me a picture of what they claim is my phone. The picture is what seems to be a 30X zoomed picture of the one of the water indicators but no other pictures were taken of my phone. They said that only one indicator was red. R. stated that those indicators go off when the phone has heavy contact with water (not just moisture), which should also cause the second indicator to go off as well (but the second indicator is white). Also, the phone works completely fine except one of the buttons is broken. If there was water damage, R. did agree that there would be more damage to the phone then just that one button being broken. I had also offered Apple to send my replacement phone back for a refund of the $528.94 which they have refused.

Apple said that they have sent my iPhone back but I have yet to receive it. They said that a signature is not required for return shipments like that and it is not Apple's responsibility to make sure that the return phone gets back to the consumer. They have also never once made an attempt to contacted me throughout this whole issue. I wasn't even notified that my phone has the so called liquid damage even though never once have I dropped the phone into any form of liquid or spilled any form of liquid on the phone.

Was charged for $528.94 which has but my account balance under 0 and am now being charged over-withdrawl fees because of the Apple's carelessness.

NEVER, NEVER STORE DATA ON AN IPHONE it can be arbitrarily deleted without warning when synching the phone to the computer. Apple states that this is not their problem (despite the fact that they set the standards for all apps sold for the iphone, including backup requirements, and if you ever find the backup there is no way to recover the data or the app. so if you have important data as for example in an app called ACCOUNTS - TRANSFER IT TO A PALM OR BLACKBERRY ASAP -- DO NOT KEEP ANY ACCUMULATED DATA ON AN IPHONE THAT'S NOT IN AN ORIGINAL APP IT'S TOTALLY UNSECURE. YOU HAVE BEEN WARNED

plugged in iphone for the usual back up and it deleted several programs that I had purchased from Apple together with all the data without any warning. This is the second time this has happened - cannot raise anyone at Apple - they do not have any customer service sites. All my financial data for the last 6 months has been lost and connot be recovered

Apple iphone 3g is sold in Greece. Yet there is no keyboard in Greek available in the phone. That means you can receive text messages and emails but you can't write an email or text message in Greek. From the moment iphone is sold in Greece, Apple should have enabled greek writting and spelling, entry levels phones do!

I use the device for contacting co-workers and my clients. It is very hard to write greek words in English and is not considered formal at all. Thus key features of the device are useless. Can you do something?

Sir,

When trying to connect to my home wifi i get an error message stating asking if i want to connect to the network. I say yes then i get another message saying "unable to join network connection". At this point I usually get up and unplug my router and then everything is fine. Worst part is my wife is sitting next to me and her IPHONE is working perfectly. I have all firmware and versions up to date (i even went and bought a new router thinking this was the cause). Normally this is not an issue but today my phone was unable to connect to the Internet for 1 hour and 30 minutes. During this time I decided to call for tech support I was told I needed to take my phone to the nearest apple store...I live in Meridian, ID the 2 closest stores are Portland, OR at 420 miles and Salt Lake City, UT at 327 miles. Sorry neither one is going to happen.

I was then informs that I was "eligible for an upgrade for $299 for an 16Gig 3g. I don't have an extra $300 and change for a new phone that i spent $400 dollars on in the first place. I am an unemployed dad trying to do whats right for my children and i can not afford to A. spend any money on a new phone that is supposed to be the best on the market. B. be without a phone for 5-7 business days while waiting for a new phone to arrive. I have only the IPHONE for my phone and with out it if there were an accident while my wife is at work how could I call for help also I would miss out on any communication via phone from perspective employers.

I guess what really gets to me is I bought my IPhone in March 08 then shortly after I bought one for my wife. Then in July the 3g comes out and for less than what I paid for my original at full retail (times 2). All I get from everyone is "sorry. that's the way it is."

How is it possible that I get the "run around" from everyone at ATT and Apple? How do I resolve this issue?

I bought My Iphone In Dec. 4th 2007, few months later I started having problem with my iphone frezing and crashing, I talked to apple care teck support many time in regards my problem and finaly on Nov. 14 Apple teck support asked me to take my phone to apple store, they replaced my my phone with a referbished one a few days latter I went back to the same apple store in Fresno, Ca. for the bluetooth not working, they replaced it with another referbished one and after a week started to freeze so I tooke it back to the same store, they replaced it with another referbished one, after alost 2 weeks it died and won't turn on, so I took it back to the same store and I was told by them that since my original iphone warranty one year is finished they can not do anything for me. I talked to apple care and at&t both said just the way it is, and only on iphone we have no warranty on the referbished.

I have never seen it you get referbished but not even a month warranty.

Since dec. 23th 08 I have been cut off and lost all my contacts and information and lost a contract offer offer

I purchased a set of v-moda, vibe duo iPhone headphones from the Apple Store on 14th street in July of 2008.

The headphones have already broken 3 times since July. Last week they broke again. There is obviously a problem with the construction of the headphones (it is documented on other website complaints as well). They are going to keep breaking until they are eventually out of warranty or until I get sick of paying $5 for each time I mail them back to the company. I want a full refund.

Couple of months ago, My iPhone screen was cracked (supposed to be unbreakable as advertised or listed) at the top right corner due to an unexpected fall. I took it to the Apple store and was told that since iPhone and the touch screen features are working fine, the phone can not be replaced and was told to come back if and when the phone stops working for a no-cost replacement.

This was mentioned to me not only by the technician who reviewed my phone, but also the two other reps at the same store who helped me setup the service appointment. Unfortunately, few weeks later the same iPhone stopped working up on a regular weekly re-boot. I tried restoring it or restting it mulitple times at home and was not successful.

I went back to the same Apple store and technician was also unable to restore or reset it as well. The technician tried different ways to restore or reset it without success. He said the problem is with the software, but since the screen was cracked, they will not be able to replace it at no-cost. I was told to pay $199 for a refurbished iPhone as a replacement instead of a no-cost replacement as promised before by the same technician. No other option was given to me. I also found that on various on-line forums that Apple stores did provide no-cost

replacement for iPhone customers who had their screen cracked (much larger and wider cracks than mine) or broken.

1. Since the phone wasn't working, I had to pay $199 plus taxes to get a replacement phone, that too was refurbished one.

2. Additionally, the store didn't return my old phone and said I'd to give it back. I paid for the old phone and why would they take it?

My only complaint is the failure of ATT/Apple to offer insurance for iPhones. Like many others, mine was stolen and I'm faced with paying $400 to replace my $200 phone. I'll likely not do so. Why reward thievery? ATT/Apple obviously benefit financially from their unethical policies. They COULD trace stolen phones and locate them by GPS, but that would cost them phone sales, so they won't.

I purchased an iPhone and it has never worked as advertised. 90% of the time I try to answer a call it drops the call immediately. It also drops calls mid conversation almost every time. The 3G network is frequently unusable.

It is difficult to communicate with people when the phone keeps dropping my calls. It has wasted a lot of my time having to call back 2-4 times every time I want to have a conversation. I have got a lot of voice and text messages way late, sometimes not un till the following day but most are 3-4 hours late.

To make the story as short as possible; I had a problem with a feature on my iPhone not working. After contacting Apple support and 2 hours on the phone they agreed to just me a replacement phone. After receiving the replacement I was notified that my phone had been repaired and was being sent back. I received a phone, but it was not my phone, it was another new phone. After a couple of more hours on the phone, they told me to stop using the first replacement and use the newest replacement and to send the other phone back. Each time I had to resync all of my data (another hour of work).

I called the support rep to get a shipping label, he never returned my call (I left a message on his answering maching). I emailed Apple corporate customer care, and again never got a response. I was forced to cancel a credit card so I wasn't charged for this phone that I did not ask for. Apple then tried to charge my credit card, a charge that I did not authorize. An apple rep emailed me stating that I needed to call her with a new credit card number so my card could be charged for the iPhone. I tried to call her back to explain the situation and get a shipping.

Again, my call was never returned. I then wrote a letter to Steve Jobs asking for a label and compensation for the 16 odd hours I had spent because of Apple's errors. I explained I had to cancel a credit card which adversely effected my credit score. If they wouldn't return my call about shipping them a phone back that I owed them, how could I assume that I'd be able to get my card credited for what they charged me? They refused to compensate me for any of my time, or having to cancel my credit card. I have access to the phone records showing I called Apple, and the emails I sent (proof I made an honest effort at contacting Apple).

I had to cancel a credit card, which negatively effected my credit score. I've spent at least 20 hours to this point of time away from my business and my family trying to reach a resolution.

Apple's price gouging!

I dropped my iphone and it cracked the screen. I was told in their chestnut St store in San Francisco that it would cost $200 to get it replaced. A new ipod touch is only $225, what are my options when I'm on a 2 year contract.

The option is that Im bitter and that this is price gouging and not taking care of loyal customers.

The option I have chosen is to say that apple suck whenever I get the chance and to never get another iphone again. You got me once but not for life.

This company is worse by the day.

The iphone has never worked properly. Getting it replaced or fixed has been a two month ordeal. Apple and AT&T should refund all monies paid to date and cancel existing contract. Please note that the problem is still not resolved.

Lost client phone numbers and dropped calls. Price of phone and monthly contract fees.

After waiting quite some time I have finally decided to get the iPhone in a 12 Month contract because I would need the internet and google features in the near future. On Wednesday I applied for the contract after researching quite a long time where I can get the one I want (white 16gig iPhone) so I can take it home right away. At home I connected it to iTunes as requested to free it but it always said that the SIM was wrong and it could not activate the phone. After 30 min on Optus Customer Service I was told to wait 48h for the activation.

The next day I went to the store who gave me 2 new SIM Cards to try and work it out but it didn't. Finally someone says: I think its broken...I never seen that problem before. So I went back to the other store where they had the white iPhone in stock for a replacement and now comes the bummer: They said the phone (not even 24h old) has to be send in for repair. Apparently Apple's rules. I now have to wait for the phone for about a week (even though I have important appointments this week I was hoping to use the GPS feature for), also I will have a phone that has never been used but already once repaired and Apple will never be able to hear my complain because they are not represented here in Brisbane Australia! How ridiculous is this?

In any other country like US or Germany they would have exchanged it or I could have been able to cancel the contract. Not here though...or thats what they said. I honestly hope nothing else will happen with this phone cause from what I have read on this page, the image from APPLE is still so huge that no one can do anything about it....and there is nothing worst than bad customer service for something you pay a LOT OF MONEY for!

I subscribed to a new contract with apple for an iphone back in May. I subsequently lost my phone on a vacation and during the interim, I stopped my data plan and bought a really cheap phone to use until I got back home. When I got back home I went to go and buy another iphone. Of course they have come out with a new version by this time...

When I went to buy one, I was told that because I am not starting a new contract, and because I am not elligible for an upgrade at this point, that I have to either a) get a new contract (and pay $175 to cancel my old plan) or b) pay $399 for the phone, otherwise not get to use the phone, for which I started a new plan only a few months ago...This simply bc I lost my phone...

I am pretty sure in CA I am not obliged to pay termination fees on cel phones...so why did they tell me that I have to pay $175 if I want to terminate my contract? Also, is this not fraud somehow...It seems wrong...and bad business ethics.

Like millions of others that were drawn by the Apple Iphone, I bought mine in Aug '07 and in addition to the phone purchased a 3 yr (extended) warranty plan. A few days ago my phone stopped working altogether and when I took it to the Apple store, I was told that the phone was water damaged as indicated by the indicator. Therefore my warranties would not hold and I would have to buy a new phone. I found that to be a ridiculous technical judgement (and service) because having owned the phone I know that the worst case contact with water could be a slight drizzle that escaped from the sides of an umbrella. And that is expected to be weathered by any phone. My blackberry never failed me all these years!

Why would I ever buy an Apple product when from this very day I have lost faith in the company. I believe they are cheating millions of people with a product that looks cool without honoring their commitments to repair faulty devices. They even hire 'cool' looking people at the store. For what? It's all about looks...looks that cloak bad customer service. Today I also realized another thing - I know the IPhone will not last as the hottest selling phone...It lacks what the Blackberry and Nokia learnt long ago - good customer service.

The Phone was taken to the Soho store in New York after waiting about 1:45minutes I finally spoke to a rep who contact many other and could fine out what the error code represented, he then return and told me my phone was water damage I was in dismay because that was not possible. I then was advice to purchase a new phone downstairs so I join another long line and purchase the newly released Iphone.

During the process the conversation came up and I discuss with the sales rep who was somewhat confuse as to why I am purchasing a new phone and still have a valid warranty on the current phone, I explain that no one knows what are the details of the code on the screen and I was told its water damage. The sale rep question how water damage was determined just by looking at the phone from outside. By this time I was frustrated and when on with the purchase of the new phone.

A day later the phone came on worked fine, as I tried to sync the phone the error reappear. Upon discussing with a friend who insist that the phone was not water damage and informed that apple has no idea what are the details of some of their errors codes and will force you to purchase a new phone he ask if I wanted him to look at the phone. I had nothing to lose so I handed over the phone because I sure my apple phone was not repairable or serviceable because it a secure product of apple.

A few day later the phone was return and has been working fine no sync errors, no drop call or freezing I flip and sent an email too apple explaining the issue I got a reply stating: If your iPhone was repaired by a company other than Apple, the warranty on your iPhone is now void, but it was voided anyway due to the water damage I consider that rude because I was told by Apple that Phone could not have be repair.

I think Apple should stay commitment to its customer that if the responsibility falls on them it should be honor. Now I have spent $800 in less than a year, have 2 Iphones and still have to deal with a company that hold me hostage for believing in the companies integrity

I spent an additional $372 because apple dont want to hold the financial burden that can be created by developing a faulty product of which they may have corrected with the release of their new Apple Phone

I purchased an Apple iPhone when it was originally released in the summer of 2007. Recently, the touchscreen suddenly stopped working, making the iPhone totally unusable. I contacted my wireless service provider, AT&T, for assistance, and they explained that the only way I could get service for my iPhone was through Apple.

I called the Apple 800-number and had a conversation with a technical support rep, who explained that my 1-year warranty had expired 3 days prior, and that the only way I could get any type of repairs done would be to go to the Apple store and basically beg them to help me, otherwise I would be paying a $200 non-refundable repair fee. The phone rep scheduled an appointment at the Apple store for 2 days later. I went to the store, explained my situation again, and I was told there was nothing they could do, other than have me pay the $200 fee, and my phone may still be returned to me inoperable.

I explained to him that the new iPhone is $199, so its cheaper for me to buy a new phone than to have my old one repaired, and he agreed. He basically explained that I would probably be throwing away $200 if I sent my phone in for repairs and should order a new phone. There werent any in stock anywhere, so I would be waiting 10 days at a minimum. Oh, and the best part is that the repairs would take 7-14 business days, so I would be without a phone for up to 2 weeks. Loaner phone? Sure, he could have given me a loaner phone, but that required an up-front payment, as well as a security deposit.

Even the rep at the store remarked that my iPhone (which was 368 days old) looked brand new. Obviously the problem wasnt a failure to care for the device, but a failure in the device itself.

There are thousands of new Iphone 3G phones that do not function on the AT&T 3G network (the problem also exists in other countries which use the 1900 MHz spectrum for 3G service).

Advertised twice as fast for half the price, but the twice as fast and the iPhone don't communicate; AT&T is requiring customers who return their iPhones for this failure to pay a restocking fee; Apple Stores will replace the phones, but you are likely to end up with a replacement that has the same problem; Apple has refused to acknowledge the issue: AT&T's spokespersons deny any widespread problems; iPhone 3G users have to pay for 3G service that many (most) are not able to access due to the faulty iPhone.

I bought the Iphone for around $400.00 hard earned cash and since the 2.0 update my e-mail stops working all the time and the phone keeps having to be reset. Now I went and dropped the phone about 2 feet if that and the glass cracked. I thought ok no big deal can't be more then $50.00 to replace the glass... WRONG! TRY $200.00!

Apple is nuts if they think I am going to pay $200.00 for glass that I am sure costs around $5.00. What a total rip off!!! Don't just walk away from this phone....RUN!

In regards to the iPhone article mentioning threads and posts being deleted from the Apple.com discussions forum from those complaining about the cracked cases, I have had 2 post removed by Apple for 'violating terms of use' which included: 1)Discussion of Apple Policies, Procedures or Decisions 2)Off-topic or non-technical posts 3)Non-constructive rants or complaints

I had 2 posts removed, 1- in which I was responding to another individual who had over 90,000 posts and was given a Level 4 user rating ( I don't post that often or tend to try to solve other's issues) who was telling everyone Apple would just give them a new battery for their notebook due to newly arising power issues (which isn't true) and put that it i wrong that after a year MacBookPro owners had such issues. A second post was in response to a post in another thread regarding the 3G cpabilites of the iPhone 2.0- were a user posted his phone couldn't do the advertised simultaneous voice and data modes because it would only work in Edge mode.

I gues they didn't like me analyzing their tech specs and mentioning that the simultaneous feature would only work where AT&T had 3G coverage which is basically nowhere, hence the phone was launched n the US not capable of working as advertised, however when the poster mentioned that CDMA technology could not do what 3G and the iPhone does, I also pointed out that Verizon's data service had twice the speed, nation wide coverage already and the the HSPDA protocol was esier and cheaper to upgrade on CDMA systems than GSM systems and I wish they would have made the 3G phone a CDMA/GSM phone that would be truly global and could also be sold to Verizon who has a much beter network.

Within a week of purchase, my 3G iPhone slipped from my shirt pocket, and fell about 2 feet resulting in a cracked screen. Apple would not replace or repair it under warranty or for a fee. The only option is to purchase a new one.

Because the screen is made of thin glass and the edges extend past the bezel, the iPhone is remarkably easy to destroy. Hand held devices such as cell phones are by their nature dropped occasionally. The iPhone does not appear to be suitable for the purpose designed and sold. I had to pay twice (so far) to have a working unit. I have not had a similar problem in the last 5 years with my Blackberry. Apple should set up a repair production line to efficiently fix damaged units and charge a reasonable fee.

After being one of the people standing in line for the iPhone (NOT 3G)when it came out. I started having problems with the phone such as freezing, could not pick up a call, and some other stuff. I contacted apple in which they sent me a replacement only to find out that they send you a REFURBISHED phone back which is really unfair because your spending over $400.00 to find out its defective and getting back a fixed broken one. Anyway, I received the replacement phone in which they send out an empty box Next-Day Air along with a return Next-Day Air label. Once they receive it, they check it out and determine if they can fix it depending on your problem or replace it. But, they don't replace it with a new phone but a refurbished one.

Anyway, I got the second phone and guess what, even worse symptoms. The wifi cuts in and out, and the phone decides to reboot whenever it wants, also when texting it clicks and doesn't stop unless you reboot the phone. Again, same story they sent me out a replacement. And yet again, the phone acts up with worse symptoms. I had it up to my neck with this phone. This is my worse experience yet. I never had such a hard time with a cellular phone as I have with the iPhone. I contacted Apple with all my frustration and headache and insisted that I don't want a REFURBISHED phone. I want a NEW one. They agreed under the circumstances and will send me out a replacement but not in good faith and in an acceptable way considering all the headache I have been through. I dont have a home phone and I own my own business and use my phone for that purpose. I spoke to a rep. Todd at ext.5640 with iPhone Care and he arranged a replacement for me.

Another lady by the name of Sheila at iPhone replacement contacted me and setup a new replacement for me. She told me that I have to gather my own box and she will email me a Fed-ex prepaid label. So, now I have to find my own box to ship this in and nevertheless the label she sends me is a GROUND label. Now, I am located in NY and their mailing address is in California in which takes at least 5 BUSINESS DAYS. That is not acceptable and questionable. Because, iphone replacement sends your a prepaid box back and forth with next day air service, now I have to look for a box and she sends it to me with a GROUND label. But wait, this gets better.

I contacted this Sheila at new replacement, and she told me that Apple sends out the new phone once FED-EX has it in their possession, not once they receive my phone. I called FED-EX to come pick up and because its a GROUND label they dont pickup same day they only come the next business day. Only if its a NEXT-DAY-AIR PACKAGE they come the same day. Now, I have to wait an additional day. Today is Wednesday 7/23/08, they come pick up the phone tomorrow 7/24/08 which is Thursday. Until they send out my phone will be not til at least Monday or Tuesday 7/28/, 7/29. This is so unfair and unacceptable. They should keep their customers happy and satisfied.

To have a phone sent back 3 TIMES is ridiculous. And then have to wait almost a week without and form of communication which is very crucial to me, because my business depends on my phone. I have to borrow a phone from a friend and be stuck. I would like this to reach as many people as possible to spread the word out to see how Apple treats their LOYAL customers and how things are done in which they need alot of improvement on.

Apple & AT&T are only allowing the purchasing and ordering of Iphone 3G through primary stores in the major cities. (no internet or phone orders). This limits access for the elderly, handicapped, people with health issues and the rural populace. Also with todays extremely high fuel costs and transportation limitations are an additional obstacles for these people, Only the major Apple & AT&T stores (no franchise or authorized sellers) are allowed to sell or order this one type of product.

Could your organization put pressure on these companies to allow internet/phone ordering to allow these people to get a equal/fair opportunity to being able to purchase this product. Unfair business practice that limits the elderly, physically or economically handicapped people from getting fair access to a product line.

I've downloaded the iPhone 2.0 firmware for my existing iPhone, hoping to get started with the new apps I've purchased. It took a few tries, but eventually it prompted me to update.

Now that it is installed, the iPhone is rendered useless until it can sync with the iTunes music store. Of course it just hangs (1 hour so far) trying to access it. So I am without a phone until Apple realizes it needs to prepare for the traffic increase of a new launch by making sure they have enough bandwidth on their servers. This is very unlike the image that Apple makes for itself. If it's not going to make any changes for future launches, it could at least warn users that servers may be slow due to increased traffic.

I placed order for iphones 8GB x 30 pieces online @ apple.com and paid in full $12957.53. I went to Vegas and exhibited in the CTIA wireless 2008 show. my registration record shows I was in Vega (out of town) when UPS delivered packages at 1pm on Mar31 08 to wrong person someone doesn't exist in my neighborhood name Liy , I registered at Vega convention center at 12pm on sameday. I paid in full bu never got my merchandise !!

Apple and UPS had been pushing me back and forth for over for 3 months, even though I have proff that they deliever to wrong person !! they keep promising me I will get my money back after investigation, Apple first promised me 1 month, then another 2 weeks, said would call me back few times but never did ! now just completely ignores me and put me on hold on phone for hours !!! I want my money back ! this had been over 2 monthes.

I paid $12,957.53 but NEVER got my merchandies, Apple keep lying to me

I purchased an Iphone and unfortunatelly left it in my shirt pocket and wash washed in the washing machine. I contacted apple care and was told the phone was not repairable and that I had to purchase a new phone. After I decided to call my credit card company to have my phone replaced ( I have purchase protection) they told me that I had to send the phone to Apple and that they had to give a repair bill that said the phone was unrepairable because of water damage. Many calls and emails later to apple care, I still got the same answer, can't fix it, buy a new Iphone.

I called my credit card company and provided them with Apple's phone and a copy of the webpages given to me. After the CC company called apple they told the gaent that they would fix the phone for a fee of $249. I was asked to take the phone to the Apple store (where I had already been there 3 times with no success) and to ask them to have it repaired. The person that I talked to today said that I had to pay $249 for the new phone, he proceeded to get a phone and give it to me for the $249. The phone was a refurbished phone plus they took my old phone. I was told that these are the only phones that they would give and that they are considered new because they had a brand new battery.

Many phone calls and time wasted driving back and forth to the apple store, the cost of the phone was $399 plus 6% tax plus the fact that they sold me a refurbished phone plus took my old phone for that outrageous price. I wasn't given any other choice. take it or leave it.

I bought a new iPhone from this Apple Store. I have always been extremely careful with the phone (and all the other Apple products I've bought, as they have a deserved reputation for being fragile). One day I was driving with the phone in my trouser pocket, and the pressure from the seat belt buckle was enough to crack the glass on the front of the phone. This really is typical use for any phone - the iPhone is clearly not designed to withstand normal conditions.

To make matters worse, Apple staff refuse to concede that it could be a manufacturing defect or a design flaw in the product, and want an extra $250 to repair the phone. It's not like I dropped it or anything. The current iPhone design is not fit for purpose.

I have purchased, six iPods, two Mac Books (kids), 3 iPHONE (2 for my kids and one for myself) and one iMAC ($2,000). My most recent purchase is the iPHONE. I owned the phone for less than one month, and the glass formed a small spontaneous crack which then spider cracked through the entire display. Needless to say I was shocked and disappointed. I contacted iPHONE support and they sent me a shipping box so that I could have the problem evaluated. The message I got back is below. I take strong issue with the AppleCare's evaluation. The iPHONE was not misused, and the glass cracked due to what I believe is a manufacturer's defect (bad glass). Now I'm being told that it's MY fault, and to repair it I will have to pay another $250. If this is Apple's final decision on the matter, I conclude that I've been mistreated and cheated as a customer. I will never purchase another Apple product. That would be for my 3 kids (17, 14, 10), my wife (47), and myself (43). I also plan to file a complaint with the Better Business Bureau.

"Thank you for choosing AppleCare Service. Your IPHONE has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired...."

I have literally spent hours on the phone with Apple regarding issues with my iphone. It all started when I bought a car charger from Apple, using the $100 credit I got for overpaying for the phone and regretably being one of the first buyers. Ends up the charger was defective, messed up my entire phone that I had to send back. They couldn't repair the phone, and gave me a replacement phone that they could not confirm was a refurbished phone or not. I was livid to pay full price for a phone, have it damaged by a defective product sold by apple and then have my phone replaced with a refurbished one. After hours and hours of calls and being transferred several times I finally gave up. I asked several times to speak to a supervisor and was given the runaround.

What a hassle I went through to return the defective charger. I had to call three seperate times, the first said a refund, the second a store credit and the thrid a replacement. And on top of all of that, I got a charge on my statement for $441 because I returned the loner phone I was using 2 days later than the 10 day return period (one representative said 7 days) that I was never informed of.

I had to pay a charge of $441 until it was credited to my account, after fighting with Apple. A phone that is most likely refurbished although my original phone was damaged by a product apple sold.

I'll spend hours trying to find phone numbers, then making calls to see when my appts. were. I never had these kind of problems with blackberry, razor, or any other basic phones.

I visited my local AT&T store this afternoon, anxious and excited to purchase an iPhone! I've wanted one for quite some time! I was quickly disappointed! My employment with New York City makes me eligible for a discount up to 20% on my monthly service. Being a city employee, this surely helps a lot. I was surprised to find out that if I purchased my new iPhone, the monthly usage discount (called FAN in the store) would no longer apply. This did not make sense to me since I wasn't looking for a discount on the purchase. I just wanted to maintain my monthly discount. I called AT&T after coming back to my office, and they confirmed that there is a deal with Apple & AT&T.

Corporate discounts are null and void with the purchase of an iPhone. I have to say how upset and appalled I am at this. I currently own a Blackberry for personal use. I pay up to $80-$100 a month (inclusive of my current corporate discount). I think it is horrible to rob many of a much needed monthly usage discount. These phones are flying off the shelves. Many buying them this holiday season were municipal employees like me. There are many who purchased an iPhone in my company that would NOT have, had they known about the voided discount. I will now be sure to tell them. Hopefully the 14-day period will not have passed and they can get a refund. Today, AT&T/Apple lost $463.00 CASH. They may now lose me as a customer all together.

I purchased the iphone just over a month ago and willingly agreed to a new 2 year contract with them, even though prior I had been a customer with them and were no longer under a contract.

Last week my iphone was stolen at my gym.

After reporting it to the police, I went to my local ATT store and had to purchase a new iphone replacement! (Please keep in mind ATT do not offer insurance on the iphone because it's a high value, prone to theft phone!)

So I bought another $400 phone from ATT.
But get this...whenever you replace your iphone using your same phone number, your 2 year contract starts OVER again!

In my case it was not too bad as the theft happened a month after I signed my contract. But what if it had happened 18 months into my contract, or just 4 months before the end of the contract. I would have been forced to sign yet another 2 year contract if I wanted to replace my stolen iphone with another iphone.

I understand that people can abuse certain systems, but this is hard to abuse, as I'm sure most people do not want to break, lose or have their expensive iphone stolen on purpose.

I am so furious about this. Is it even legal???

How are they able to do that? Just because ATT have the sole right to sell the iphone (for the time being), doesn't mean they should be able to tie down, stranglehold their customers to a new 2 year contract over and over again whenever I have my iphone stolen. And the iphone is a MUCH sought after item and therefor very prone to theft. I can't be sure my iphone will not be stolen again.

Apple has placed an icon on my iphone that connects the phone to the iTunes store. They did this without my knowledge or permission and there is no way to remove it.

I have a product that is useless without ATT service. I want to be able to use calendar and Ippd features until my current contract expires.

On June 30th, I bought an IPhone from Apple for $628.95 which includes tax. Just yesterday, Apple announced that they are selling the phone for approximately $200 less than that price. Now, I understand that with technology, pricing can go down. But, for everyone who was in the same situation that I was, they gave a $100 reimbursement. They refused to do the same with me and Carol, the customer service representative who was on the phone with me, directly lied to me stating that Apple isn't reimbursing $100 to those customers in my situation.

Apple has just given a huge slap in the face to it's core customers whom only less than two months ago paid full for the iphone. not only were we hit with the inflated price but we were the guinie pigs for the device and att's billing for it.

my phone does not text well, freezes often and drops calls like their hot. im very dissapointed in apple and will never buy another apple product unless it is out for a while.

I left my longtime service carrier tmobile which never dropped any calls to move to att because jobs the communist dictates who and where apples products can be used.

Purchased an iphone at a corp store in las vegas... i asked if prices were planning to drop, if so i would wait to make a purchase, was told no.. find out today price dropped 200.00.... am livid... what can i do? tried calling at&t.. spoke to lisa all she could give me is an at&t store to call.

I recently purchased an I phone and went into the store to obtain assistance regarding my MSN account. I was treated like dirt. Joe, the salesperson really wasn't interested in helping me, but was more interested in fixing a display. The store was not busy, but I believe it was due to my skin color that he chose to treat me so poorly. Is this the general practice of Appl?

I live in rural Idaho. I spent over three hours researching the iPhone on line and decided to buy one, if I could find it. I found one at the AT&T store about 40 miles away. I was at the front counter checking out when I asked the clerk to look at my plant to make sure it was the best one for me. He informed me that since I am an AT&T Business customer I could not activate an iPhone.

I, of course, did not purchase it. I called AT&T and was assured that there would be no problem getting the iPhone activated.

I am now very confused. There is nothing on the iPhone or the AT&T website about the fact that business customers can not activate the phone.