Complain about a product or service

Verizon Local Service

Tiffany of Fort Lee, VA July 27, 2009

Verizon is the provider for the current area that we live in due to military assignment. After only a short time here, I became unsatisfied when our service was interrupted due to tech issues and we had to wait seven days until someone would even come out and look at what was causing the interruption. At that time I wanted to move my service, however, I had no other options for the area. When I first registered with Verizon I did order internet service and found that their home phone service was so crappy, that I turned to comcast - dependability and reliability. I had no reason to believe that I would be billed for a service that I had never used -- when I did figure out that I was being billed -- after months of sky rocketed charges, I spoke with customer service for Verizon -- and was told to send the equipment back and they would credit our account for the months billed.

When I never recieved the mailing label via email, I called back to customer service, and after being passed around to department to department was told that they had no record of my conversation with a representative, did I follow up with my phone call, and that they would not credit us for a service that was never used. My husband is 20 plus years military and has serve in Iraq 3 times during the war. This company is monopolizing this area as well as gouging their customers with erronous charges.

Andrzej of Brooklyn, NY July 22, 2009

Well I needed the internet service and I know for a fact that verizon is the local telephone company in my area(trust? monopoly?). The service ready date passed(July 8 2009 ) and guess what nothing!!! I called tech support everyday was on hold with some indian person in india saying everything working fine and all, they told me to switch the end of the cable... So it was on Wed. July 15 I managed to get a tech "come" to my place but it was a no show so i called them back the next day( wasted one work day of 250) and some lady name michelle, she answered and said she extremely sorry and i was about to say nice i heard that over 100+ times from verizon but I was nice to her. She tried to reschedule the appointment and she said to expect a call back in an hr....24 hrs pass and nothing.

I contact email and chat support at lunchtime in work only to find out they can't do anything(What a big lie) so I started ranting until the guy name Rajesh transfer the chat to elvin who posted a number which is the same number i been calling. Now I tried going to att but verizon interfered and cut my line i called them and they said the line was deactivated even though they sent a we will allow att to use this line. Now I'm stuck without internet for the past 3-4 months since Verizon messed up my order of a dry loop dsl and thought i can use a phone to do emails.

Ten of Phillipsburg, NJ July 22, 2009

Since April, 2009 I have been trying to discontinue services with Verizon (Phone, Dirct TV & DSL) but Verizon has refused to disconnect these services and at the same time they will not allow me to port my phone number to another carrier. Besides they have been overcharging me for their services. I don't use their DSL as well as Direct TV but they still bill. Also I notified them in April that I will be switching my phone to another but they refused me to port my number.

Hakan of Ocean, NJ July 20, 2009

I signed up for basic telephone and DSL internet service with Verizon on 7/24/06. At the time I received a lifetime DSL rate of 17.99/month plus most basic phone service for DSL connectivity. I have never used the phone line for making calls. It is strictly dedicated to DSL connectivity. At the time of signing my total bill was 32.22 including all fees and taxes. Since 6/17.08 Verizon has been jacking up my rates without any notice.

My most recent bill was 37.58, almost 17% up from the original. Unfortunately I can't change my telephone service provider since Verizon is the only service provider in my area. I am stuck with Verizon's unfair rate hike. I would like my monetary damages to be compansated and my original service conditions and rates to be restored.

M of Larchmont, NY July 18, 2009

The Verizon repair truck not only sped dangerously up my child-lined street, not only nearly hit me as I was exiting my driveway, but then had the temerity to gesture inappropriately. Great company, that Verizon; such an asset to the community.

Bernard of Ocean City, MD July 17, 2009

On 7/13 I called our local Verizon office to re-install our phone service. I was told they would be there on that day to re-install my phone service. No show. I called again on 7/14 still no service, again on 7/15 no show, on 7/16 a supervisor called back at 6:20 this evening & have been told once again that they will be here tomorrow. Sometime between 11 to 12. My wife is on oxygen & went into the hospital on 7/7 at which time I had to find a neighbor at home to make a call for help. This is a totally unaccepatable handling of this issue. We have to have phone service 24/7 no exceptions. I would appreciate a call and my service re-installed ASAP. I was also told that I would be able to get my old phone number back as well. Thank you.

Shelley of Brooklyn, NY July 16, 2009

I was recently away on vacation in Cuba without my husband, who was home. We received a Verizon phone bill for over 1700. Most of these calls were either disconnected messages that our phone service has been cut off or call that were NOT made off the phone. We are worried because we are unable to pay the bill. We contacted Verizon three times over this matter. Verizon claims it is not fraud, from the fraud team, and they will do NOTHING to reduce the bill. We even spoke to the supervisor of the Fraud team and there is nothing they can do. They even stated that my husband made all these calls when we know the calls that were made were to a specific city in Cuba and NOT to what these are in the phone bill. We need help. We do not have anyone to turn to.

kevin of wyandanch, NY July 15, 2009

Claims I owe them money on my three credit reports. I don't. I can not get in touch with them as a non- consumer

Marietta of Carney's Point, NJ July 15, 2009

I live in an older neighborhood with telephone poles and hanging wires. On June 25 a.m., an 18 wheeler (mistakenly)came through my street, got tangled up in the wires. The police got called, the street was closed to traffic, the police called comcast and verizon. Comcast came out within the hour and fixed all of their wires. I was the only verizon customer (telephone and internet), my neighbor had called them during the incident and was informed that it would take 7, yes --seven-- days for their technician to come out.

I called again (0n my prepaid cell phone) and basically got a "take it or leave" it answer. My wires got fixed on July 2 p.m., it took about 10 minutes. All during that time, my snapped wire was dangling to the ground alongside the pole, a child could have gotten hurt. I need to add that a tech was here after the police called them, lifted the wires pole to pole to re-open the street, but left the wire to my house hanging from the pole. Is there anything that can be done effectively about such business procedure or do we have to stand still when we are being held hostage?

nancy of Haverhill, MA July 10, 2009

I have had no service for 24 hours++. My phones are all dead. The Verizon truck was fixing the wires on my street yesterday, but left me with nothing. Please fix as soon as possible .

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