Complain about a product or service

Verizon Local Service

Barbara of East Meadow NY (07/16/07)

There is a metal box dangling from the overhead power lines in our backyard. I have called numerous times to have the box repaired or removed before it pulls down the electrical wires or falls on someone. I've made repeated requests over the past few months. It is still there. We do not use Verizon as our phone service, and feel that since we are not actually customers, they do not care about our safety.

Joyce of Fredericksburg, VA March 29, 2007

Joyce of Fredericksburg VA (03/29/07)

It has been 2 1/2 weeks since a Verizon employee used a telephone line from our security access system and the emergency phone line in elevator in an over 55 community to give a line to new customers. Security systems are down and I cannot get Verizon to return to correct their mistake. Seniors are at risk.  If the elevator fails they have no way to communicate with police/fire dept. Entrance access system is off line allowing anyone to enter at any time.

Jean of Wadsworth, OH March 28, 2007

Jean of Wadsworth OH (03/28/07)

I called to clear up a billing question. I have not gotten thru to anyone. I have been on hold for 1 hour and 23 min, and still holding as I write this.

Nancy of Port Elizabeth, NJ January 1, 2007

Nancy of Port Elizabeth NJ (01/01/07)

Verizon placed a charge on my phone bill from a company named ILD for a voicemail I never ordered. When I contacted ILD they stated my son ordered this service, though the only information they had was his screen name - not even my address was correct. When I told ILD my son was only 14 yrs. old they immediately stopped giving me the information they had - claiming of all things - privacy issues.

They stopped placing charges on my bill, but I have not been credited for the 67.27 past billings. I got was put into collections and all my Verizon extra services have been cancelled.

Gary of Bryn Mawr, PA December 8, 2006

Gary of Bryn Mawr PA (12/08/06)

Verizon has permitted outside charges on our statement without permission, even though we have a block against any changes to our account unless there is prior authorization by us. We were charged 16.69 & 14.02. Without checking each item each month on the eight page bill no one would notice the charges and just pay the bill, which we did for one month. We immediately called Verizon, only to be told they can't remove the charges!

Tina of Apple Valley, CA December 8, 2006

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