Verizon says that NFL mobile is free on all Android devices. My phone just ran an update and now is prompting me to pay $10.00 a month to have this service. I contacted Verizon to ask why, since this is well advertised and part of the selling point of any NFL sports enthusiast. When the associate put me on hold to ask her supervisor about my situation, Verizon was still selling the free app and free service for NFL Mobile in the background. They are offering to pay for the first month and then continue with the fee. I feel cheated by Verizon for what they are selling to me and the public, in which they advertise a free service and then you are charged for it. Call it what you may, false advertising, bait and switch or both. Either way, I am not happy.
Consumer Complaints & Reviews
The telephone companies, huge merged beasts that they are, have tremendous appetites, what with all the new letterhead and repainted trucks they have to pay for. They're getting pretty slick at sneaking in "enhanced services" that are unregulated, exorbitant and very, very close to the line that separates convenient from deceptive.
They charged me too much on my phone bill. On the same bill, they charged me twice for "High Speed Internet Enhanced" which included with their triple play package costing $26.01. In the same page, on the "Change in Service and Partial Month", they added another $31.49 for the same thing. I think I have been ripped-off by Verizon!
We are exercising our right for undeveloped error accommodations due to involuntarily not selecting DirecTV as a preexisting Verizon customer moving from house address ** to ** in April 2011.
Selecting Verizon as a cable company, we were told that as Verizon customers at our new address, Verizon utilizes DirecTV for cable accessibility. We have been disconnected twice, do not have long distance calling, and have no access to local calls, constant phone disconnections, and have been imposed with no explanations for all the excessive fees that we've been charged with.
On this day, August 25, 2011, we want all DirecTV equipment and/or all fees associated with DirecTV removed. Verizon as a service provider should absorb charges as a part of their contract, not their customers that are in an undeveloped area that Verizon technical support cannot provide to the customer. We as Verizon customers refuse to pay any DirecTV fees that Verizon has negotiated as a contract with DirecTV. Fees are paid by Verizon and not to be redirected for any and or all charges by an undeveloped area where their customers reside.
As per stated on Verizon and DirecTV complaints, I decline any upsale and any fees connected with DirecTV that Verizon has contracted out as fees already paid by Verizon that has been paid in full and not to pass down to us. We want Verizon to reimburse paid contract. Please refund all monies. Please respond with utter importance.
While dialing a local phone number and getting a busy signal, I received a message stating that the number I was dialing was busy. This message then instructed me to dial #3 and the phone system would automatically dial that number until it reached the connection. At the very end of this message there was a very quick little blurb stating there MAY be charges associated with this service.
The other day, my 11 year old son got a busy signal while dialing his cousin. He got the same message, but being a child, he just did what the recording instructed him to do. When I asked him why the phone kept dialing our home in such an odd manner, he told me about the message on the line. I was concerned but thought it was some one time thing.
Now, however, since I have also gotten this message attached to a busy signal call, I decided to contact Verizon and inquire about it. I was told that this is an "enhanced service" offered by Verizon to all its customers. When I asked how long this service had been available, the woman from Verizon stated she didn't know. I asked if there was a charge for this use. She said yes there was.
I told her that I thought it was not proper for Verizon to automatically place this message to its customers in the middle of a call. She informed me that they do state in the message that there is a fee for this service. I told her that the fee statement is so quick that most people would not even hear it. And, I told her that a child would not understand what that part about "may be charges attached" would mean and go ahead and do as the recording instructed. The Verizon employee then told me that it was up to the parents to make sure the child knows and understands about the use of this service.
How can a parent tell a child about this "service" when the parent isn't even aware of it? I then told her that I felt it was just a scam by Verizon to get money out of their customers without them knowing about it. She said "Well, we can block the 'enhanced service' to your line." I said yes, do that.
I am certain that there will be a charge on my next phone bill for the time my child was "tricked" into dialing #3 when he got that busy signal that day. I just wonder how many other customers are being taken by this "enhanced service" that has appeared on our phones?
I feel we were taken advantage of. I was not aware that this "enhanced service" had been added to our phone service. It was a bit of an intrusion to suddenly have this message telling you to dial a number because the number you were dialing was busy. It made me angry that my child was duped into dialing the number and Verizon sees nothing wrong with it. And, as I stated above, I don't yet know what charges may be on my next phone bill.
