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TracFone

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

It sounds simple enough. TracFone advertises itself as an easy-to-use prepaid cellular service. Just buy the minutes in advance and order more when you need them. But some customers say it's not that easy. Read a few of their reports and AT&T, Verizon and other big bullies don't look quite so fearsome.

Oh, and here's Tracfone's response:

Hello Tracfone customer my name is Elston and I am a Tracfone Employee and I am her to assist anyone that is having a problem with their phones. you can contact me at 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com.

Narue of Rixford, PA February 4, 2009

Narue of Rixford PA (02/04/09)
bought this tracfone 2 months ago, and since i bought it have been dealing with there customer service dept. to set up my voice mail account and as yet no one can help me... i have emailed them twice and called them 5 times. i get the same person, the same run around and the same results

all i want and asked for is a new phone in exchange for this new phone.. and maybe start over.

Jim of Platte, SD February 4, 2009

Jim of Platte SD (02/04/09)
This is the 3rd Tracfone that I have had. Each time I have spent hours on the phone trying to get it up and running. The first thing is I get someone that cannot speak good english. This time again they give me a number that is long distance for me to call from home. Usually after a few hours I convince them that I need another number and even tell them the prefix I need. This time the person told me that the number I had was good and that they couldn't get me a number with the prefix I wanted. I shouldn't have to pay long distance, and it was my problem. (By thier computer) Well this is the last Tracfone for me.

I have spent over 5 hours on this last phone, getting up and running and trying to get a number that would work. It has taken me away from my business and I cannot help customers while in the phone to Tracfone. I just hope I can get my money back

Margareta of Gainesville, FL January 29, 2009

Margareta of Gainesville FL (01/29/09)
I have used Tracphone for several years. Every year when it has been time to review, it has been a major hurtle to renew subscription. Hours have been spent on the phone talking to different people. Today it was time again to renew. To avoid all the hurtles, we tried to renew via the web, but as usual, it ended up with a message asking us to call their 800 number. Well there, they first asked about credit card number, and after about 10 minutes of talking, we were transferred to a second person who again asked for credit card number. Just talk and waste of time and after some time asked to talk to a supervisor. No action, just talk. At that point I told them to just cancel my subscription and not bill my credit card. We have just reached a point when this Tracphone nonsence we have experienced every year is just not worth it.

When I called in I had 598 units left, and by cancelling these units I will loose them effective on January 31. This by itself is worth it to just get rid of the disastreous service Tracphone is providing. My main concern is that Tracphone will charge my credit card and that I will have to fight their charge.

Jim of Fargo, ND December 21, 2008

Jim of Fargo ND (12/21/08)
We purchased a Tracfone for my parents for Christmas as they don't use a cell phone very much at all but it nice to have just in case. I activated the phone and over the next 72 hours the phone was never usable. Every time we tried to use it all we got was an automated attendant in the roaming network and our phone is not registered and can't be used. I would call Tracfone and spend 10 to 15 minuted each phone call putting in new codes and they would say it should be working in the next 4 hours. IT NEVER WORKED!! I finally called and cancelled everything. I would stay away from this phone, it is a pain in the butt.

Chase of Nashville, TN December 10, 2008

Chase of Nashville TN (12/10/08)
I just purchased a Tr[a]cfone and i followed the steps exactly as i was told to, and guess what? Can't make outgoing calls. I called customer service for tech. support and i could barely hear the tech. person due to all the nise in the background from other technical support people trying to resolve what sounded like hundreds of problems. they told me to call back in an hour due to problems they were having.

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