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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Gail of St Louis, MO August 17, 2009

2 attempst to add 60 min phone time to my phone and also 2 e-mails to TRACFONE customer service website that was unsuccessful. My last msg from TRACFONE advises "We need to talk to you personally." This is ridiculous ! None should have to "jump through these hoops to add 60 minutes to a phone. Receipt from Family Dollar indicates "No refunds" on Tracfone purchases which shows to me TRACFONE and Family Dollar is aware of problems with adding minutes. Otherwise, why would receipt tell you no refunds on Tracfone purchases? By the way, msg on my phone said the PIN I put in had already been used. I still have no money on my phone even though I got this message. I choose not to deal with you people anymore.

MARVIN of DALTON, GA August 4, 2009

i am missing min on my phone i would like a copy of my phone records incoming and outgoing if any way possible

Stephen of Missoula, MT August 3, 2009

Tracfone deducts over twice the time that a phone call takes from a customers airtime. Accordingly you only get half the time for phone calls that your airtime should buy.

Pamela of Champlin, MN July 31, 2009

I have been using the tracfone with no problems for the past 5 months, and last week my mintutes dropped from 19 to 9, with one 21 SECOND phone call. I called the customer service line, and I was told over and over that the correct amount of minutes have been deducted. I then asked to speak to a someone else, and five minutes later, spoke to someone else, who sounded EXACTLY like the same person...hmmmm. After being told the same thing again, I asked to speak to a supervisor, and I was then told that all of the representatives were busy, and that it was not possible. Frustrated, I hung up, and contacted Tracfone via emial. Guess what? They said the same thing. "All of your minutes have been detected correctly, and to call customer service." Ha! Why would I make up ten minutes? I WOULDN'T, but I would like them back, as I did pay for them!

Rebecca of Kent, NY July 31, 2009

I lost my phone a month ago. I was told, upon purchasing another phone, that I could transfer my number and minutes. When I tried to activate the phone I was told I would have to wait an extra period of time to transfer the # and minutes. The minutes showed up with a different #. I called again and was informed I would have to wait for a new SIM card to arrive in the mail. I waited weeks. New phone doesn't work, I called again and was told their was a computer click and to call back. I just called again, given a tkt # and told to call again, Asked for complaint # and given # that was inopperable.

Mark of Gresham, OR July 25, 2009

I purchased 120 minute card they refused to recognize. I had the worst run-a-round of my life. I sent the corporate office by fax my receipt and tracfone minutes card and spent over five hours attempt to resolve this mess and finally cancelled my service.Tracfone service is terrible and not honest. Do not use tracfone for you will get screwed.

Mike of Laurel, MD July 21, 2009

I have spent 2 hours with Trac Fone tech services trying to get my 600 minutes back on my phone, which Tract Fone deleted last Wed...8-15-09. I labored hard for 2 hours of CODING, while trying to interpret their heavy accents.I still do not have my minutes back...or any resolution to my problem. Like everyone else, I have had service problems with TRAC FONE for the 8 yrs I have been a customer...but nothing to compare to this. I want my 600 minutes back...and I dont want another song and dance for 2 hours on the phone attempting to decipher very heavy accents. Can anyone help me?

John of Aiken, SC July 21, 2009

I had difficulty buying airtime on my computer so I tried at work and during the transaction my Kaspersky anti-virus alerted me that the site was trying to insert a trojan horse at which time I diconnected without completing the transaction. I went home and tried again purchased the time but now that computer is warning me of a trojan horse. I will no longer use your web site because I think it's contaminated. I'll pass this along to others I know own a tracfone too.

Dennis of Lake Ann, MI July 21, 2009

My wife and I have been Tracphone customers for about 5 years. In the last year, on at least three occasions (it happened prior to those three but I wasn't absolutely sure it was happening and, therefore, hadn't document them), all (yes, ALL) of the minutes that I had pre-purchased simply disappeared from the display on my phone. Calling Tracphone tech support was a disaster. The tech support people couldn't speak understandable english AND did NOT give me back the minutes they said they would, which by the way was only a portion of the time that had been stolen. I don't know what to do about this. Someone please Help!!!!

john of kealakekua, HI July 20, 2009

Don't be fooled by promise of double minutes, and don't expect much help from "technical" support. Twice they dropped my call, and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed. When I finally got an alien to listen to my complaint. He deffered to his supervisor, who anonymously declined to help me. DON'T BUY TRACFONE

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