Tracfone Reviews

I use to love this company. Been with them since I was a teen. Now lately it's been crap. My service keeps dropping without reasons. Then WHEN I wanted switch to a new phone and had issues, it took over 3 1/2 to almost 4 days to freaking fix it and get it working. On top the staff some were very rude and some were nice. The other staff issue is that they do NOT have any american staff it seems, it seems all the staff is out states and countries meaning their ways are different than ours. I don't recommended them and will be switching to somewhere else.

I been a customer for years and now customer service is the pits. I kept telling them the unlimited plan states that the data is rolled over but they don't. This is the 2nd time I complained and they keep saying I had 1.68 GB left. But I told them it is another plan the pay as you go plan balance. On the unlimited plan I had 6.06 GB so this should of rolled over to the new 4 GB they gave me so total should be 10.06. No, they said I used up everything except 1.68. I said give me an email address and will send screenshots. No, they can't give an email. Then cut me short saying thank you for being a valued customer but I lost the 6.06 GB balance.

I am out of data, and I am trying to use Rewards to buy some. Of course, I can't. I try calling and after fighting my way through digital help I get cut off when being transferred to a person. And the chat is way behind. Is there a worse company for customer service? I will be dumping them as soon as I can. No sense waiting for my contract to expire.

I wouldn't recommend this service to ANYONE, they're constantly having issues with their system. I have to call in EVERY 3-6 months to fix a problem they created & they still don't fix it completely.

I would rate minus 10 if I could. Absolute worst cell company!! Their app is ridiculous. Their customer service reps are a bunch of liars!! After I asked for transfer pins, they deleted all our data on 2 lines about 5 days ahead of our contract close date. We were on travel at the time, and had no GPS capability because of the data removal. I talked with 3 separate customer service reps, and each of them acknowledged the premature data deletion and committed to return the data. None of them followed through with their commitments. We had to drive home 3.5 hours with no GPS. I hate Tracfone. Also, we had trouble with their Auto Refill EVERY month. Had to be on the phone to get a line reconnected after the turnoff, even with AutoFill active. ##@$$$&!!!!

Was told that I qualified for a free phone because of customer loyalty. Never received or heard about the phone and it’s been over a month.

I’ve used Tracfone for 6 years. Purchased a new phone through Tracfone. Tried to get old number transferred to new phone. Started with the 611611 which they advise you to use. Tried 4 times. Ended up calling, after 3rd attempt, finally got a heavily accented person with so much background noise from the calling center. This process took over 2 hours. So much frustration. Like most all reviews, if you need something, help is almost nonexistent. Terrible, awful customer service. Do not sign up with them.

I liked Tracfone until I bought the TLC 3 flip..... complete garbage. Never had a problem until TLC tried 2x..., same problems no signal or weak signal and I live in a strong signal area.

Since Verizon took over the website is horrible...error message after error message trying to purchase add-ons. Fix it already!!! It's been months.

Where to begin? I have been a Tracfone customer for many years and had few problems, but that has changed since I purchased a new phone from them in March. First, my existing data balance did not transfer to the new phone, and it was a sizable amount. I chatted with 3 different agents, none of whom were able to help. I talked with 2 agents until my call was disconnected.