Tracfone Reviews

Don't bother with them; they have rewards and don't bother to say what those redeemed coupons are really for until you redeem them and then learn they're for phones and have a 30-day expiration date. Then Customer Service gives you a runaround for two hours on these things and will disconnect you if they take too long.

I was a satisfied Tracfone customer for many years. However, earlier this year Tracfone deactivated my service without any prior notice. After several hours with Tracfone support I was able to restore the service for a few weeks before it was unexpectedly deactivated again. Even after numerous phone calls and chat sessions with Tracfone support I was unable to restore service. Since Tracfone was unable to provide phone service to me I transferred my phone service to a different provider. Tracfone is now refusing to refund me for the unused service that I had previously purchased. I strongly encourage everyone to avoid Tracfone. There are several alternative providers for low-cost mobile phone service.

I've been a Tracfone customer for over 20 years but, since I needed a new phone, it has been a nightmare. First, I purchased a phone on sale. Within 2 days I received an email that it was backordered, so I cancelled my order. I was told I'd have the refund in 3-5 business days. It's been almost 2 months with many chats & phone calls and still no refund. Right after I cancelled my order, I ordered a different phone from them, at that time I thought a better phone would not be backordered- WRONG. I still have not received my phone. This has been ongoing since early June. I'm sure I've been ripped off and will be reporting them to the BBB & Attorney General.

This was bought for my 88 year old dad who doesn’t need a smartphone. So I thought I’ll get him a Trac Phone. They’re supposed to be a good phone for less money. Don’t waste your money on this product. If you have a problem, don’t waste your time on customer service either. I’m sorry I did either. I was on the phone for about 45 minutes trying to resolve an issue with someone whose first language isn’t English and never did resolve the problem. I bought a different phone and threw the trac phone in the garbage. It’s about 2 months old.

I had Tracfone for years without any issues. That was until I added two extra lines for my sons, and then everything came crashing down. The auto-renewal came to a screeching hault each month. Phone lines were going inactive. I could pay for one line and not the other. I had to constantly call customer support each month to get everything squared away. No more of this. Getting tired of sitting on the phone for 30 minutes to an hour each time. Time to move to a different provider....Maybe Mint Mobile....

We have been using Tracfone for over 20 years and have been really happy with it, until now. We ordered a new phone from HSN, which came with 4500 minutes of talk, 4500 min. of text. When we switched to the new phone everything loaded except the minutes. We contacted tracfone and spent 3 hours with flunkies who kept talking and doing nothing. The first guy we talked to hung up on us. The next one, we asked to talk to a supervisor, and she kept saying the supervisor would be right there. We both actually started screaming to talk to a supervisor, but we never did. We finally called HSN and will be sending the phone back. If you are considering tracfone go to another company. We are.

I bought this bundle at Walmart for about $50 because of the "$125 value" sticker. The way Tracfone advertises this plan is highly misleading and completely impractical. If you look at the Tracfone plan details, they display the official price as "$10.42 per month" on their Broadband Facts label, right alongside "1500 Minutes, 1500 Texts." Any normal customer looking at that layout is going to assume they are getting 1,500 minutes and texts every month for ten bucks.

Ok, I've been a Tracfone user for many years for the reason of NOT getting a reoccurring bill every month. Since Verizon took over their website keeps trying to get me to take a monthly plan. The whole reason I have this service is NOT to!! The website would not process my transaction after multiple tries and end up being forced to use their AI bot at the main TN to get a plan bought and paid for. I really hope Verizon restores the old TracFone web site functionality.

I stayed with Tracfone for a long time, but it has become an absolute nightmare. Every single month brings a new issue with my service, and I am finally completely fed up and switching. Their customer service is the absolute worst. The agents do not speak English well enough to handle account problems, and if you ask to be transferred to someone who can speak English and actually help you, they refuse. You end up trapped in a loop where absolutely nothing gets resolved. It is a massive waste of time.On top of the terrible support, their system is a total scam. They are constantly stealing my data balances, forcing me to pay for things I already bought. Save yourself the headache. Other companies are significantly cheaper, actually include unlimited data and minutes. Avoid Tracfone at all costs!

I've been a Tracfone customer for at least 10 years, but the last year, now having to deal with customer service is a NIGHTMARE. I bought a new phone in May of 2025, and it started having problems, so they had me return it. I thought maybe a week to get it fixed or get another replacement. It took 3 months of constant contact, mostly with chat, so I could document it. I finally got the replacement. Now I want to get this phone unlocked, and they tell me they have no record of the phone and they can't unlock it. Nor can they fix the problem in their records, even with my purchase and having service on the phone since I got it last November. They tell me the records need correction (which they say they can't do).

Tracfone is absolute garbage. They fail to constantly to provide an accurate measure of one's data balance and their practice of placing points on "pending" is an asinine practice. I have had points in a "pending" status for over a week. The phones that one can purchase on Tracfone are low tier and the quality of the phones are minimal.

This review concerns the TracFone website. Trying to use the website to purchase more minutes, data or texts is a pain. If you get lucky and don't get error messages then maybe it will work. But you still can't choose multiple items then checkout. I.e. you can only purchase one batch of texts or 3G of data but not multiples of the item and not together. You can't add or subtract anything from the cart. It really is pathetic.

This is a 1 star to 5 star review. If you have access to Verizon then they can be a good affordable company with decent service(the 5)---BUT if you want to upgrade a phone AND keep your existing number they are a nightmare to work with. After literally HOURS of chat they were unable to activate my new phone. They kept switching me to other agents and the last time I spoke with them while borrowing a friend's phone they hung up on me.

Unfortunately can't give a 0. I know people who raved on TF in the past, including my mom, so I signed up a few years ago. Service and was great, easy peasy to navigate and customer service was hassle free BUT it seems that since the Verizon bigcorp takeover, quality and service has gone down! Runs slow and battery loses charge FAST. This year even gotten worse due to the AI chat box. I am needing assistance signing into my account but Ai chat box assistant thingy doesn't understand my questions or statements.

They charge my account twice!!!! They charge me $ 56.26. Then they charge me $ 22.90. I had to call them and ask them why they did not apologize or nothing!!!! I'm still waiting for my money to go back on my bank account!!!! The auto pay is a rip off!!!! Be aware and stay alert!!!! I do not even know what the 22.90 was for!!!!

Hi! I am writing this because I hope it will help at least one person out. My brother has a TracFone through Verizon and one month he asked my son to pay his bill for him. My son gave me his debit card to make the payment for my brother. It was for $20 and a $2.50 charge for them to do this. They asked me if I wanted the card to be kept on file and I said no. Then about a month and a half later my brother needed help again with his bill. This time it was again the $20 and the extra charge of $2.50 to pay the bill. They asked me if I wanted my card to be kept on file and I said no. Anyways, when I looked at my bank statement a few weeks ago, I noticed that the $22.50 was taken out of my account twice back to back on the same day.

They are the worst company in the history of cell phones. They stole a bunch of data. They lie, hang up, never fulfill promises and are just all around junk.

Worst carrier on the planet, bar none. Starting in March after Verizon ate up Tracfone and destroyed it, every month when the autopay was 1-2 days from paying they'd send a text warning, as always. For the years on this service in the past, nothing happened except the autopay paid on the account. This year, however, after the Verizon takeover, that warning mean my phone service was about to die (yes, the autopay went thru) and we'd spend days on the phone with multiple customer service ("CS") reps for hours on end every day trying to get service back. And that each rep would come up with several different possibilities of what was causing the problem.

Tracfone is a disaster since Verizon took it over, autorenewal plans that worked flawlessly for years are now a problem almost every month with disruption of service on two phones we have, have to call Tracfone and fight through AI nonsense almost every month to get reconnected.

I've been a customer for ten years or give or take, I'm not exactly sure but it's been well over 5 years. Notwithstanding the disappearing minutes that have plagued me for years now they have switched to google messages so that they do not have to honor the texts that you pay for using the prepaid cards. I have over 12000 texts accumulated in my phone that do not expire until 2030 that are useless now. To make it worse, for the texts to be used on Google they use your Data to send and receive messages. I tried to switch it to SMS and it will not allow me to send or receive when I am off of WiFi outside of my home or work if I don't have my Data on. I never leave my data on, EVER! Now I have a phone that doesn't expire until 2030 with 12000+ texts and 34gb of data, that I pay for to use when I want to use maps or look up an item, now being used all day every day for texts that I have already paid for through my cards.

I have had TracFone for over 20 years. However, Verizon has acquired Tracfone and now I have an issue that I am unable to receive text messages. I have been on the phone for over 2 hours over 2 days' time. Both times they have said they were going to call me back, but no call back! Obviously customer service is not their priority.

Do not get this service! It is true that accumulated carried over data gets taken away just right before the end of the billing period. This happened to me and when trying to resolve this with customer services they denied they did it. I decided to change service after this incident and told them that I will be writing a bad review of their service about this incident. They don't care about their loyal costumer. Just go with another service. You been warned about this company.

Purchased the Samsung Galaxy from Amazon. The phone is great, the minutes are on it. Tracfone customer service is the worst I have ever dealt with. They activated my phone, added my email address for my account, transferred me to another tech to transfer my phone number. I went to create my account which you have to have for apps and purchasing minutes, but it kept telling me that my email was not connected to my number. I have spent 4 hours talking to two techs, which they charged my minutes, put me on hold for 45 minutes and I finally hung up. I have been on chats with 7 different techs that keep changing in the middle of my fix and have to start all over. 6-1/2 hours. I just give up. I will use it until my minutes are used and get another phone. These people are ridiculous.

2026 06 05: New phone (14 DAYS OLD) is updating 2 to 3 times a day. The screen frequently freezes, after update, multiple reboots; multiple download/installs. How much data $ is this costing me? The BOTs in charge of phone and chat are better than a Pit Bull at keeping customers away. This is awful.

I use to love this company. Been with them since I was a teen. Now lately it's been crap. My service keeps dropping without reasons. Then WHEN I wanted switch to a new phone and had issues, it took over 3 1/2 to almost 4 days to freaking fix it and get it working. On top the staff some were very rude and some were nice. The other staff issue is that they do NOT have any american staff it seems, it seems all the staff is out states and countries meaning their ways are different than ours. I don't recommended them and will be switching to somewhere else.

I been a customer for years and now customer service is the pits. I kept telling them the unlimited plan states that the data is rolled over but they don't. This is the 2nd time I complained and they keep saying I had 1.68 GB left. But I told them it is another plan the pay as you go plan balance. On the unlimited plan I had 6.06 GB so this should of rolled over to the new 4 GB they gave me so total should be 10.06. No, they said I used up everything except 1.68. I said give me an email address and will send screenshots. No, they can't give an email. Then cut me short saying thank you for being a valued customer but I lost the 6.06 GB balance.

I am out of data, and I am trying to use Rewards to buy some. Of course, I can't. I try calling and after fighting my way through digital help I get cut off when being transferred to a person. And the chat is way behind. Is there a worse company for customer service? I will be dumping them as soon as I can. No sense waiting for my contract to expire.

I wouldn't recommend this service to ANYONE, they're constantly having issues with their system. I have to call in EVERY 3-6 months to fix a problem they created & they still don't fix it completely.

I would rate minus 10 if I could. Absolute worst cell company!! Their app is ridiculous. Their customer service reps are a bunch of liars!! After I asked for transfer pins, they deleted all our data on 2 lines about 5 days ahead of our contract close date. We were on travel at the time, and had no GPS capability because of the data removal. I talked with 3 separate customer service reps, and each of them acknowledged the premature data deletion and committed to return the data. None of them followed through with their commitments. We had to drive home 3.5 hours with no GPS. I hate Tracfone. Also, we had trouble with their Auto Refill EVERY month. Had to be on the phone to get a line reconnected after the turnoff, even with AutoFill active. ##@$$$&!!!!

Was told that I qualified for a free phone because of customer loyalty. Never received or heard about the phone and it’s been over a month.