I bought two new phones from Wal-Mart. I brought them home, set up and tried to use the ringtones but it would not allow us to use on either phone. So we called and the person said it would take up to 24 hours to get it fixed. So I called back the next day, spoke to a lady that did not speak good English at all. I asked if I could speak to someone that spoke better English but that did not happen. They put me to another person which took well over 30 minutes that is not counting the time with the lady prior to that.
I got on the phone with her and could not understand her either. She told me there must have been a glitch in the phone. I asked how, when they are brand new phones. She said sometimes that happens. Now, come on people, I could understand one phone, not two doing the same thing. Then she said it would take up to 48 hours to have it fixed. The first person we spoke to said 24 hours. They don't even know how long it will take. I told them if they are not fixed, I am going to take them back and get my money back.
Tracfone say that their phones are easy to use, wrong. If I would have known it was going to be this big mess, I would have went with someone else.
