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T-Mobile Rate Disputes

Rik of Portland, OR March 13, 2009

Rik of Portland OR (03/13/09)
I contacted T-mobile to find out how many text messages I had remaining on my plan for 1000 text messages. I had tried several options (using the t-zone feature, dialing #msg# from my phone, etc.) but was unable to find out a minute used or remaining function. I finally called the customer service rep at T-mobile to try and resolve this.

I was told that I had turned off the msg function online and would be charged a total of over 28 dollars for the messages I used. I tried to explain to the rep that I had JUST renewed my contract with T-mobile for 2 years, and it was illogical for me to turn off the texting function and then proceed to make over 100 text messages (in their defense they DID waive the texts made of this current bill plan). I also mentioned that it was NOT my responsibility for ensuring their security at T-mobile and anybody could have hacked into their system and done this for 'fun'. Anyhow, no amount of arguing or trying to show how illogical this would be would do no good.

She finally said she talked to a manager who offered to split the cost (I'd pay 14+ dollars but I still am very unhappy over this and told this rep several times I would not renew my t-mobile contract. Unfortunately, since I just renewed it, I will have to wait 2 years or pay the 200 dollar contract violation fee in order to end this. I still feel that this is unfair, and wish to file a complaint.

Ramnarine of Inwood, NY March 3, 2009

Ramnarine of Inwood NY (03/03/09)
I called T-Mobile to find out about service, ask about all fees and monthly service charge because I want to switch from sprint and I was told that they have best customer service and all the good stuff. I ask that if my phone will be unlock and was told only if I approve for service and dont have to pay/hold a deposit my phones will be unlock onsite and will not pay any activation fee as well. Now I went in got service approved for up to 10 lines no deposit.

The rep from the store called up to get the phones unlock and was now told I have to wait 90 days. My reason for going to them is unlocking the phone because I travel and need to change the SIM card to use PLUS I have to pay for activation.Also was offered the home service and I signed up fo 2 lines same day for 10.00 per month. The rep from the store called her people before she sold the equipment to me to find out if I can have the service with the unlimited plan and she was told YES so got signed up 2 days later the rep called me and said that they will not be able to offer the at home to me the only way will be I have to DOWNGRADE my plan.

I spoke to 3 supervisor about this issue and no one is helping with anything. They told me I can return the equipment if I want. I was given incorrect information to sign up for service and I need to get what I was promise. They ran my credit and establish service already. I was mis-informed 3 times and the rep from the company t-mobile was given wrong info as well about the home service I have all ID # of who I spoke with as well.

Please have someone look into this matter as soon as possible because I have 14 days.

Philip of Tuckerton, NJ March 2, 2009

Philip of Tuckerton NJ (03/02/09)
This is the second time they charged us for third party services which we never ordered. They claim they have no control over these companies, and only collect the fees for them. How is that possible? We write one check each month to TMobile; not a separate one to the third party. This has happened to EVERYONE we know who uses TMobile.

They DID refund the amount, but only after our strenuous objections to the charge. They told us we must have said yes to this service not once, but numerous times, and these services do not appear on the lines easily. We did not say yes either time to these services.

Christine of Meredith, NH February 21, 2009

Christine of Meredith NH (02/21/09)
I go service on a 14 free trial I attempted to return the phone and they said they could not I would need to return when the manager was there. I went back returned phones to Nick and they were never removed from tmobile.I received a two hundred dollar bill for service. Tmobile told me to call the store and they do not answer the phone

A 220 bill for services not provided and a much greator cost than stated

Robert of Simi Valley, CA February 9, 2009

Robert of Simi Valley CA (02/09/09)
I purchased a T-mobile prepaid phone in Dec 2008 with a 30 rebate. A letter dated Jan 19, 2009 states that my rebate had been rejected because of an inactive wireless number, which is totally false. The rebate processor put in some fake number. I called on Jan 20, 2009 to get the rebate corrected and got a new tracking number. I have sent 2 e-mails for follow up and received NO response. I haved read that Young America rebate processors for T-mobile were pressured by their supervisors to deny totally legitamate rebates, which in my case has happened.

In short, T-mobile has committed fraud and stolen 30.00 from me and I am not happy about it. I have already contact the BBB and FTC regarding this matter and will publicize this matter until it gets T-mobiles attention that what they are doing is fraud. I'm sure that this has happeneded to others and there may warrant a class action lawsuit against T-mobile.

I have not received my 30, which is rightfully owed to me.

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