Complain about a product or service

T-Mobile - Defective Phones

Vicky of Robbinsdale, MN May 2, 2009

I had a another phone on my account. My son said that the button sticks to the radio portion of the phone. Sometimes it work and also something was going on with the screen blanking out. We sent the phone in because we suppose to have warranty for a year. The results came back as liquid damage. My son did not get his phone wet or did he have near liquids. I have a t-mobile phone which the whole phone fell in the toilet. I cleaned it off and dried it out for 2 days. It's been working fine ever since with no problems. I've talked with 4 more other people that sent in phones which the results came back as liquid damage. I'm beginning to think this is all lies just to charge consumers the 100. I can see if the phone was damage purposly, but I don't think it's fair for everyone to get the same results of liquid damage. We might as well not have warranty.

cynthia of calllahan, FL April 30, 2009

ordered a cell phone in nov.2008 recvd phone in april ordered another cell phone because the one ordered in nov.would not work without internet service which was not disclosed at the time of purchase. t mobile told me that the cell phone i ordered in nov.2008 would not work at all so i had to pay for another phone. at the end of april i receive my bill for both phones.

i called in and questioned as to why i was just now being billed for a phone received in november 2008. they told me it was a billing error.i expained that i wanted to send the phone back since i did not need it due to the phone not working without internet.they told me i could only send back the phone the i received in april. 14 days buyers remorse but yet they waited almost 5 months to bill me for the first phone.

Rebecca of Duluth, MN April 28, 2009

I have not had full cell phone service for nearly two months. My phone continually says "no service" OR has USA890 or Cingular showing on the view screen. If a call does get through it doesn't last very long as I am cut off almost immediately . . again explained as "tower failure". SO, for almost two months I have talked with several people at T Mobile who have not been able to figure it out except to tell me that it is probably the towers OR so many people are using their cell phones that I am being "bumped off" the tower.

I have spoken with our ITSS people at work and they say that is "Not possible" and is basically a bad excuse on T Mobile's part. I have asked to get out of my contract and even though they admit my phone isn't working, they still insist that I pay out the remaining months on the contract! That is REDICULOUS ! WHY should I have to do that when they can't figure out how to give me a working phone. So far they want me to shut off my phone and re-connect to try and make calls. I am now contacting the Attorney General's Office for Consumer Affairs. I am paying every month for something I CAN"T USE !

Alfonso of Richmond, TX April 20, 2009

Alfonso of Richmond TX (04/20/09)
we had trouble with all of our phones they sent out a replacement phone and it was not any better we sent it back and now we are told it was not received and we must pay a restocking fee of a 140.00.one person that I spoke to said that if I sign another 2year contract I could receive credit that would take care of the re stocking fee, if not the non payment fee would go against my credit that sounds like blackmail to me will you please help

Cristina of Suga Land, TX April 13, 2009

Cristina of Suga Land TX (04/13/09)
i bought i phone which was falty, call complain send me another same, 2nd was falty also, call again send me 3rd phone same it was falty also, calls drop,some time it will not deal ect, call again asking please send me a different phone they said i had to call again after 4th phone because they made a mistake and there was nothing they could do, to waitfor the 4th phone and iff this didn't work they will send me different one, same problems with 4th, but this time when i call they say there is nothing they could do is the towers falt,that i change it to many times, i explain it was not my fault that all we want a relaible phone because my husband is a pastor and is very bad if you councelling some one that you get cut off, they say after 2 hrs on the phone with t-mobile spoke supervisor then manager that is nothing they can do no we are stuck with phone that does not work properlly and a 2 years contract, I can affort to buy new phone or wait 2 years for re new phone, please help

contract for 2 years with t-mobile, phone does not work, they dont want to change it under warranty

Phillp of Quartz Hill, CA April 9, 2009

Phillp of Quartz Hill CA (04/09/09)
From the moment I opened the service nothing but problems. I opened a cell phone and home service with tmobile.The rate for the cell phone was 500 minutes a month and the home service was a flat rate fee of 9.99 unlimited calls. For the first 3-4 months of this time they were cutting my phone off because they were charging my home phone for my cell phone rate plan. So i was using the home phone for over 2000 minutes and they were charging me over limit fees.

After over 6 or 7 (months) or attempts to get them to fix this problem they finally did. I continue to have problems including no dial tone problems with the phone not working at all for numerous days at a time and the bill is paid. As we speak I have a out of order message on my home phone I just called t mobile and they said something must be wrong with my internet. I never had this problem with verizon and all I want to do is end this contract to go to a more reliable company.

No connection with wife and kids,numerous lost of messages, health appointments, buisiness etc.

Jungsu of Lynnwood, WA April 8, 2009

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