T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

I have been with T-Mobile for nearly 23 years. It has always been pretty reliable until I moved to Galveston Texas. Our home internet was good but over the past 6 months it will work fine one day and then the next day it will barely work. I have called numerous times and after restarting several times on the call it will start working again for a while. Finally got a ticket in for the engineers to look at it and the response was it’s a

I opened an account for my nephew and I used their services couple of months. Suddenly, my card was declined, and they kept charging without any mailing me. It’s real scam. I paid $700+ for suspended account and inactive phone. My nephew's phone number reason is I didn’t closed my account permanently that was my fault.

T-Mobile is the worst. We were on a 55 plus plan that was supposedly priced at $35 per line including taxes for life. What a bunch of BS, several years later they increased our price to $40 per line. Now on 2026 we removed one line and were charged $80 for having one line, when contacting T-Mobile I was on the phone for 1.5 hours trying to get the bill adjusted to reflect just one line. Finally they said, "Ok, it’s fixed now, your price is $50 month." I asked why it would not be $40 and was told that that’s the new plan. I informed the employee and later the supervisor that we had a lifetime set fee and that it did not apply to the new plan because we weren’t changing plans just removing one line. Nope that’s what it is now.

I switched to T-Mobile because they advertised a price lower than the price I was paying. What they didn't tell me until after I had committed was there is a tax of $30.00 per month. With that tax added onto my bill they aren't that much less expensive than my previous provider. If you are thinking of switching to T-Mobile, be sure you ask them what your monthly cost will be and if there are any added taxes or fees. T-Mobile's service is fine, but I would not recommend them because I don't recommend business or people that I feel are not honest, and they were not honest with me about their fees.

The switch from UScellular to T-Mobile has been absolutely horrible! Spotty service, slow speed, and the app is NOT user friendly! So disappointed in the switch!