Telus

I started with Telus in 2007. At that time if you signed up for a 3-year contract you could get the Razor phone for "free". 8 months into my contract the phone decided that every time I closed it, it would shut off. When I took it in to my Telus dealer, they told me the only way they would replace the phone is if I signed another 3-year contract in addition to the first. There was no offer to fix the phone just if I wanted a phone I would either have to pay for one outright or sign another contract. Of course, canceling the contract wasn't an option because they charge you through the nose for canceling before the contract ran out. And paying for a phone at the ridiculous prices they ask for them was just as bad. Between a rock and a hard place, I picked another 3-year contract. They replaced my phone alright with some **, low-end LG product.

When I ran into some financial trouble last year, there was no way to cancel the contract outright, so I reduced it to the lowest possible plan ($20/month) . Of course, by now I had more than paid for the **, little piece of plastic they gave me to replace my first phone but still no dice on canceling the contract. So, I agreed to the $20/month. What else can you do? Pay incredibly ridiculous cancelation fees, which I meanreally, how does my canceling my contract actually cost Telus anything? Sure, it's a loss of revenue but considering what they are charging and that their net income for 2010 was $1,038 million, canceling my minor contract was not going to effect them any.

My contract was finished December 16th, 2010. My husband and I did some research and found a company that is substantially better than Telus (in every way) and on December 14th we signed up with them. So, essentially I cancelled my contract 2 days early. I received a bill on January 17, 2012 that said I owed Telus $113 and change. When I called to ask why I just got the standard robot talk from the CSR: "You ended your contract early." Yes, I did. I was tired of getting ** by Telus. But to charge me $100 plus HST for ending my contract 2 days early, a contract that only netted them $20/month to boot!

How completely corporate greedy is that? I will never again deal with Telus. I will never recommend Telus to anyone. In fact, at this point I am using every possible social media outlet I have access to in order to inform anyone who will read it that Telus is a major scamming company and to never deal with them. I am also writing a letter of explanation to each of the officers and each member of the board of directors. To start, I'm also planning on writing a letter to the editor of my local paper and I will continue to make noise about this issue until it is resolved. And resolved means the $113 bill is erased and I never hear from Telus again.

I am totally annoyed with the incoming call from a woman in Manila! She cannot pronounce my surname, and as it is supper time and I have many things to do, it is annoying to be the receiving these phone calls. There have been a number or previous calls at a variety of times during the day. No messages are left! Now what the heck is going on?

I have been a loyal customer to Telus for almost 50 years, I changed my TV to Optik, but why can't you people hire Canadians to do the job? Why go "off-shore"? I am or was thinking about getting my mobile changed to Telus, but am not sure now! Hire people who can speak English and hire Canadians, please! Give me someone who knows Canada, who knows British Columbia, who knows Metro Vancouver! It annoys me that "off-shore" people are involved. Hire Canadian.

On December 20, I contacted Telus Mobility about my cell phone. The phone had received the wrong update pushed to it, and as a result, it wouldn't connect to the network. The CSR told me I could do an Early Device Upgrade. I told him on multiple occasions that I would not pay and the remaining device balance on the broken phone, and if I had to, I would just pay off the contract and walk away. The CSR agreed that I would not have to pay it.

I proceeded to call back a day later and confirmed with another CSR that I would not have to pay the fee on the old phone and that the device balance of $462 was removed.

Now a month later, January 27, 2012, I have received a bill for $579.21, including the $462 fee. I was told I would not have to pay. I have now called Telus 3 more times. The first time I called was January 27. The CSR claimed that I agreed to the fees and there were "notes" on my account saying so. The second CSR said the same thing.

"In recognition of your status as a loyal TELUS customer, we discounted your device balance when you signed up for a new contract."

You paid (Dec 20, 2011): $0.00"

When I called and mentioned this evidence, they denied it and passed me off to another rep. This rep's name was Tammy. She was by far the nicest one, but she basically said I should "find my old phone, fix it, and try selling it on Kijiji." I find this not only inappropriate but also not a valid solution. She said there was a misunderstanding and there's nothing she could do about it.

This is completely uncalled for. Those are fraudulent charges, and they won't remove them, even when I submitted evidence of it. They even went as far as reading "notes" of events that never happened. For example, they claimed on December 15, 2011 that I called and asked about a new phone and agreed to getting free Caller ID if I bought a new one. This never happened I called on December 15, 2011 to ask about the device's balance, but I got free caller ID when I said it would be cheaper to pay off the plan then buy a phone outright.

What can I do?

I'm very, very upset and very angry and disappointed at Telus because their reps are never on the same page. We paid one bill late, so I paid that one on Jan 3, 2012. I received my new bill a week later so I paid it the next day and my cell still didn't work. So I phoned and the lady rep told me to take the battery out and put the battery back in so I did that and it worked. I received my new bill and paid that next day. My phone now won't even charge now, but my new bill that I received is from Dec. 29th 2011 to Jan 28th 2012 and is paid in full wherein my part of the bill got stamped as proof of payment. So if I have to send or fax a copy to the main office, I will do so. If this doesn't get fixed, I will go to a different company for my service.

I ordered service phone internet and TV for Nov 1. Two weeks later, they came and installed service on the wrong floor. I asked to have it moved up. A week later, they came and moved the internet and left me with no TV service. I phoned and have spent 6 hours or more. Then the next day, I had both no phone or TV. A week later (yesterday), they came and fixed the phone, I am still without TV. They are offering to come a week from now to fix the TV after promising to come yesterday to do this.

Each time I call to complain, I wait at least a half hour for someone to answer and all I get are promises to fix things which never happens. I have been on vacation now for a week. I bought a brand new TV hoping to watch it on vacation and all I have done all week is be on the phone with Telus, begging them to fix my service. Last night, when the person that came to fix the phone, refused to help me. I was in tears in frustration

I subscribed with the $60/mo bundle (TV, Internet & phone) plus the laptop which will tie me up for a two-year contract on internet. After two months, I noticed on my bill that there's a "three-year contract" indicated on my TV bill. I called up their customer service agent and told me that just ignore it because it is a mistake. After six months, I noticed on my bill that the "three-year contract" on my TV is still there. I called up again their customer service and their agent told me that I'm in a three-year contract on their TV and if I will terminate it, I will pay the termination fee which is more than $200.

Aside from that, they include so many TV channels on my subscription even though I didn't request for it and let me pay it. I requested for the cancellation of these channels on my first call to them but they did not remove it not until my last call so I have to pay for it for the past months.They also billed me one month advance and there is a charge of late payment. How can it be a late payment when I am paying an advance bill?

I ordered the "Triple Package". My phone and internet are not working and was to be done on Saturday the 26th (I did see a Telus truck on our street) and optic on 29th as originally agreed! Note: I've been with Telus for phone and internet for 16 years and with Bell Expressview for 15 years, and very happy so thought I would try optic. My son has worked for Telus in "I&R".

I cancelled my Telus telephone and internet subscription after one year. I returned all boxes through Canada post, as requested by Telus, and confirmed through the internet that they are delivered.

Telus is charging me for the last 3 months after cancellation, through my credit card. When I contacted Telus, I was told to give my bill number. I am outside of Canada, and that bill is not with me. Why is Telus cheating people? Is that their solution on how to increase revenue? Which government agency should contact to complain and get compensated?

I renewed my plan, noticed on my bill that I was being charged for calls up to 9pm instead of the 6pm that I had prior and had renegotiated with Telus. I of course was making several evening calls after 6pm as was told they would be free. They would not do anything for me, so I asked them to cancel. They charged me 400.00 x 2 for cancellation fees. I was appalled. This is theft.

I refused to pay until they fixed this problem. They would not. it went to collections after several phone calls of me asking to speak to higher ups, no one ever called me. I went to renew my mortgage, was turned down. Now 4 yrs later, I am still in the credit bureau. Cannot get a business loan as it keeps coming up on the bureau. And yes in 2007, I did pay the balance owing in full ,as I was backed into a corner, and am still suffering the consequences, even though I was robbed.

I started a three-year term with Telus mobility in March 2010. In June, I was told that I had to change numbers because the city I lived in was now in a different roaming area. In August, I found that this was false and I was already, in fact, on a roaming number. I had my number changed back and the representative told me I would be compensated for all my long distance charges for the month for all the trouble and misinformation I had heard before. Only to find out that what he meant to say was 'roaming charges' and I received a $900 phone bill. I informed them that the client representative misinformed me and asked for a compromise or to close my account. The agent I spoke with refused both. I told the agent I would not pay my bill.

I had a Telus feature called Unlimited City Talk and Text, but Telus charged my local call since Sept. 23. I called the service to tell them about this. Around 40 minutes later, they realized that they made a mistake on my account and returned the mischarged back and said that this won't happen again. But today, Oct. 2, my cell phone suddenly can't make any calls and get any income call. The system said my balance is zero, but I have around $50 in my account. They mischarge my every call again on my local city talk. I called them to talk about this, but the representative told me he can't review my account because the system is updating. The reality is, I can review my account through their website. How come they can't review it? Do I have more privilege than them? What a funny thing. I tried to find a "complain link" from Telus' website, but no any way customer can do it. Who can do something to protect customer's right against poor service?

I have had a cell phone for over 10 years and each time I went to get a new phone, I was eligible for a new phone upgrade approximately 2 years into a 3-year contract. When I signed my new 3-year contract with Telus back in May of 2010, I asked to make sure if the same rules applied.

I just found out today that it's actually 4 months before your 3-year contract that you're actually eligible for a phone upgrade. If I knew that when I signed the 3-year contract, I would have signed a 2-year contract rather than a 3-year.

I also think that if I was told this the time I signed my contract, that it should still apply to me. Considering this is what I was told when I signed the contract. And if they did go about changing it, then Telus should have sent out a letter letting people know.

I moved to Delta last year and had to sign up with Telus, as Shaw was not available in my area. I had several issues at the time of setting up my account and wished that I had cancelled my service at that time. I recently made a call to Telus to come out and wire for a TV in our basement. I called on a Wednesday and scheduled for Sunday, the gentleman that I had set the service up with gave me three time frames: 8-10am, 10-12pm and 12-2pm, we selected 10-12pm as we have a young baby that naps between 12-1pm, and we wanted to have the service completed before putting him down. The tech did not show up by 12pm and we tried calling with no luck getting through. We decided to put our son down as we had another appointment in the afternoon. At 1:30pm, we received a call from the installer letting us know that he had just received the work order and would be here in 5 minutes. We asked why he just received info when our appointment was between 10-12pm, and he said we would have to discuss that with Telus. We told him to just knock on arrival as we had just put our son down and did not want him to wake up by the door bell. Sure enough 5 minutes later the door bell rang. My husband answered and asked why he rang when we specifically said knock. He apologized.

I then called Telus and had my complaint escalated as I was not happy with the fact that no one called to say they were running late and the tech told us he had received the work order at 1pm. One Zaid from customer care called back. I explained the situation and told him I did not feel I should have to pay for the $100.00 service call as they made an error sending the tech out and no call was made to let us know there would be a delay, I explained that I understand things happen and sometimes installers get stuck at jobs but a call needs to be made to the customer to let them know and that in this situation there was an error on their end as they did not even set up for anyone to come out until after my appointment time slot. The customer care agent did not agree with me and told me they don't guarantee any times and they are approximate only and he would only credit $25.00. I told him this was not right as it was clearly an error on their part and he went on to disagree with the feedback I was giving him. I asked to speak to someone higher as I did not like the fact that he was disagreeing with my feedback and he told me there is no one higher than him. I said fine and to apply the credit and I will just contact their head office. After the call I did a lot of thinking and it really bothered me that he did not feel they were in the wrong for the time issue and I totally disagree. If they can come anytime without calling to let you know they are running late, then why would they not set the appointment up between 8-5pm.

I have called Zaid two times now for him to call me back as I don't want the credit. I work in an escalation department for customer service of a very large company and I take customers' feedback very seriously. I feel that if Zaid is in a similar role, he should be as well and not disagree with the customer to save $100.00, in the long run he may have cost the company thousands of dollars from word of mouth.

I think the best approach to this situation would have been to apologize to the customer and recognize that an error was made and take it up with the parties involved to ensure this does not happen to anyone else. Instead he was very defensive and did not want to consider the feedback as he felt like the company did nothing wrong. I will be sharing this experience with everyone I know. I was a Shaw customer and, unfortunately, cannot use their services at this time, Shaw is not perfect and I did have things that came up along the way but it was the way they handled the situation that keeps me inclined to promote thier business.

My overall experience is minus 100. It was time to renew phone contract with Telus Mobility last month August 2011. My wife and I have 2 phones on this account. Mine is the Motorola Charm and hers is the LG. An old phone which had expired on the contract and ready to be replaced. Except she didn't want a new phone because she liked my Motorola Charm. We went to 3 different Telus stores to compare offers, plans etc. Now this is where it gets interesting.

Two stores out of the three said we could easily trade phone numbers without any cost to us. I wanted to get the iPhone4 and simply renew the contract. So just to clarify, I would have the iPhone4 with my number from the Motorola transferred to it, and she would have the Motorola with her number transferred on it. OK? A simple swap of phone numbers, so it seemed. One store said we would have to purchase some SIM cards to do this. All we wanted to do was to swap numbers. Put her number on the Motorola and put my number on the iPhone4.

The next day, I asked my wife to call the Telus Loyalty Department just to "confirm" we could actually do this. Apparently, they are the ones that have the power to swap the phone numbers and Plans. They said "yeah, no problem! And it won't cost you anything extra! Just go to any Telus store and pick your phone and we'll do the rest". I thought, cool, let's go!

When we got to the Telus store in Walnut Grove Langley ("Voted Best 3 years in a row") I told the sales rep exactly what we wanted to do, Swap numbers and get the iphone4. I told her Telus Loyalty said it was fine and wouldn't cost us any extra to swap numbers. She said with excitement, No Problem! So we went ahead with the deal.

40 minutes later after paying for the phone and nice otter box case, transferring contacts from the phones, the lady said, "Oh no, we can't swap numbers! ". I said why? She said, "Let me call Telus Loyalty". OK? So another 35 minutes go by with the sales rep explaining to Telus Loyalty and trying to work some deal out. I'm totally exhausted by now.

All I asked for was to swap numbers and renew phone contract which I previously and repeatedly confirmed, and if I could do this without any extra cost or difficulty. Both the Telus Loyalty Department and the Telus store(s) said it would be "No Problem!" before I purchased the phone, the case and before they transferred all the contacts and spent 1 hour and 15 minutes so far. So now I get on the phone with Telus Loyalty, and they say "Sorry, we can't do this?"

This is Crazy. I'm thinking, now what do I do? I firmly explained to the gentleman that they had told us an hour ago they could do this. They said, "Who told you that?" I'm thinking vividly with passion **! I said "This is Totally Unacceptable". It goes silent for a moment.

He apologizes and excuses himself from the call and 10 minutes later comes back and offers me a deal. Not Service to make things right with a long time Telus client, but has the bells to offer me a "deal". I feel like I'm in a movie. This can't be real. Please make it stop!

So I'm completely exhausted by now after what feels like hours on end, I say faintly to the guy "ok what's the deal". He says, "Wait 14 days and we'll swap the numbers for you and waive the $200 charge it would cost to switch plans, as long as you go on another data plan." This is in addition to the plan that they already signed me up for on the iPhone4.

I thought to myself, how could they do this to me after all those years I've been a faithful customer? (10 years or more) Not only did they avoid making it right, but bullied me and squeezed me into a corner to make more money off of me by the time it's all said and done.

So to make a long story short, I said "OK. So just to "confirm", I'll come back in 14 days and you'll swap the phone numbers at no extra charge right? Waive the $200 fee right? Only if I go on another monthly Data plan right?" And of course the gentleman said, "Yes, that's right".

So just to protect myself from any misunderstanding, I asked him to make a note of it in the account. He said he made a note of it and everything will be fine and that I have nothing to worry about. So just before getting off the phone, I confirmed once more " so when I come back in 14 days you will have this all noted right?" He Said, "Yes. I said "thank you, bye ".

I spoke to a CSR online through Telus Chat Support and I was not sure if I was talking to Cess or Muriel. I was being asked for all my personal information. When I said I wasn't comfortable giving out my info, when I wasn't even sure how many people I was speaking to or who they were, they ended the chat.

My phone number was switched with another customer 4 days ago. After 2 technicians came to try to correct it, I still don't have a phone or internet. I was forced to use my "pay as you go" cell phone for all my calls. My complaint is not alone about the poor service. It is also about the hours I spent to try and find an email address to complain directly to Telus. To my surprise, Telus does not have an email address to contact them anywhere on their website. This is contrary to the "Telus contact" website that states that email is the fastest way to contact them. I believe this is false advertising.

This past Jul 01 (Canada Day) with my family I visited a Telus showcase at Canada Place, we lined up for few minutes and before reaching the entrance there were another family before us, just at the entrance this family two kids got Telus promotional gifts like sun glasses, lips balms and bags. When we reached the entrance we got just a sun glass for my two kids (4 and 6 years old). I asked the Telus lady if my little one can also get a sun glass, and the answer was "only if we sign in for their promotions". My little one was so upset, then I asked another Telus employee if I can get at least a promotional bag and I was tols "because I like your jacket, yes".

My family and I are asian descendants, the family before us are not. The first thing came to my mind was that we just were object of descrimination by Telus employees. The family in front of us got the full promotional gift, and we had to beg for it.

I have ongoing issues with Telus's poor customer support. It starting when we moved to a new building, we set up an appointment and had the installer over. There was trouble, the phone lines had been cut from the apartment below. We were told by the technician to set up another appointment which the technician promptly canceled it. I waited for over a week and a half after multiple calls as per usual when dealing with Telus. I was given 4 months free Optiks for our troubles.

4 months later, Optiks TV channels cut off after free service ended with no warnings. I called technical support and was rudely told to call and order the channels during office hours. Next day, I called and ordered the channels and was told I would have the channels in 10 minutes to 24 hours. This is where it gets fun. I've waited till next day, called them, they don't seem to know what's happening. CSRs seems clueless as to what the problem is. I was asked to be called back when issue resolved, They also wanted me to go though the list of channels I ordered for the 2nd time. I waited rest of the day and no call. I called the next day, asked for this issue to be escalated and to be called back. They also wanted me to go though the list of channels I ordered for the 3rd time, waited. I called again as I am starting to get really annoyed and was told that there is an error with their new system. My order is locked in their system and there is nothing they can do until one of their crack troubleshooting teams is on the case, Monday morning.

I called on Monday, same answers was again. I was asked which channels I ordered for the 4th time. I demanded to talk to a manager or a senior tech. I waited for nearly an hour, finally talked to someone was given the same old story on how my channel order was stuck in their system. There is nothing they can do till their crack team can fix my issue. Cutting them some slack, I waited all day Tuesday, no calls. I waited till noon today, issue still not resolved. I asked to get this escalated, again, I have to wait for a call, maybe in 4 hours.

Seem like they are intentionally keeping me in limbo, well the squeaky wheel gets the grease. I'm posting this on my tweet page, Facebook and any forum I can find, nothing better then a little advertising. Anyhow, thank you for letting me blow off some steam.

Like everyone, I recently got their Telus bill in British Columbia and was dismayed to find that the Internet price had been raised (even if it was $2 it's the point of the matter).

A number of months ago, I was having all sorts of Internet problems (very slow speed, signal drops) and had enough of Telus's service. I called to voice my displeasure and was told by their Rep who I spoke with that they would drop my Internet price and it would remain that same price for 'as long as I remained with Telus for Internet service'. I asked to verify 'No Increase?'. I was told no increase, basically, they lied to me.

I was trying to explain to the agent on March 04, 2011 that I am with Telus for long time and other companies are offering a very great deals and if it was possible for Telus to offer the same. Her behavior was very unprofessional and threatening that, "I can not do anything but I could take away certain privilege given at this time." She did not use a single word to appreciate our business with Telus and that was really very upsetting situation for me. I hope something is done to avoid these kind of unprofessional attitude and does not take place in future with other customers too. Thanks.

Well, the case is very simple. I had Shaw services--phone, Internet, and cable--for the last four years, but their services are getting quite expensive. Then, I saw the promotion that Telus is offering Optic TV+high-speed Internet+Telephone, and I would save around $45 with much more services. I called and scheduled for the 18th of January but after two weeks of waiting, nobody showed up. And as I called, they checked the dispatch and said that I should give them another two hours. Still, after that, nobody showed up.

I called again and they said that nobody was home. They told me that they left a note but nothing was there. I was at home all day so they were almost calling me a liar. I spoke with the escalation manager named Denora who seemed not too familiar with the case so she promised to call me back the next day with all the information--but she never did.

After I called for about four more times, she called me back stating that she is looking to see if Shaw would be releasing the number. Anyway, a week has gone by and nothing happened. Now, I ask, what do I have to do to have their services besides calling and not letting myself spend all this time chasing escalation managers and so on? All this is very bad for business. Telus may be cheaper but they have to really change their ways to do business.

I had a phone number years ago (**) with Telus and had added my second wife as an alternate contact. Since then, I have divorced my second wife but she decided to use the line and we attempted several times to have it put in her name only. After 3 screaming matches with the various representatives, they told me that the problem was resolved. So what I did get back yesterday was a message to call Telus back (they left no return number) to give my second wife permission to not list my name with hers. We have been divorced for 8 years.You would think that after 8 years they would get it right. On top of it, I received an email from her stating that they were trying to get her to pay bills for my Canmore number (**). There are long distant charges that belong to me that are on her bill.

I have just returned from China to find out that the pre-authorized debit from my bank account was abused by taking approximately $444+ dollars from my account in November, 2010 with no explanation. I put myself on automatic withdrawal as I would be in China for several months. Of course, I should have never trusted Telus because I have not received any bill copies since my arrangements were made and I have no idea what has been taken except from my bank account. This was for the number **.

I know from the number of complaints on the web and from others whom I have talked to that I am wasting my time sending this to you but what the heck, it helps me to vent. I wish that someone with a backbone in this country would take up the cause and have the trunks opened up so that there would be a fair competition and not disguised monopolies, and companies like Telus would not be able to get away with what they did. Read all the complaints and talk to people about their experiences with Telus and you will quickly find out what I am talking about. Thank you for reading this as I know it will just end up in the recycle bin in cyberspace.

I am out over $200 in long distance calls to Canada in trying to get proper internet connection with Telus. It was never fixed. I have been charged over $444+ that has never been accounted for. I am a doctor so the bill of the hours that I dealt with these ** were around $3,000 to $4,000. This had caused my new wife stress in dealing with the internet and getting no satisfaction for a month with Telus. This is for **.

Telus is incompetent as an online service. Horribly slow service and technically incompetent.

The other day I had a landline installed from Telus. Fine and dandy but the number they assigned me was the old number for Louis Vuitton in Calgary. This was pre-Christmas. I got tons of calls for Louis and now that that day is over, getting tons of calls for people wanting to return to Louis. The website they Google and only check the first near the top of the page, lists my number as Louis'. My complaint is how could Telus assign a business number to a residence. Now, I have to contact everybody I gave my number to the new number when I get it. Seems to be taking forever.

I was told Telus will call me to confirm that I received the TV upgrade channels. They said, "We'll call you anyway on Friday." Nobody called. Telus Service is the lousy services I ever met in Canada. I am very disappointed. I am going to complain big this time; it is too much already.

Have had a cell phone account with Telus for 6 years. Paid the bills but decided to go with Roger's for renewal October 1 due to bad service at the Telus store when researching a new phone. Very rude service. Would have been better off to have no service. October, Telus bill states I owe money. Phone in tell them account has been cancelled and they tell me I owe the bill because they don't charge for the first month.

Ok. Paid the bill and make it clear account is closed and I will not be receiving any more bills. Assured over the phone that account is closed. No bill November. Bill in December. Phone in to ask why they are still sending me bills. First guy I talked to mentioned there was a cancellation note on my account but account was not cancelled.

Put through to another person who started asking me same questions again and said account was not cancelled and they had called me in October to ask why I was canceling account. I never returned their call, therefore they did not cancel my account. Had to let them know that it was my decision already.

My husband was getting 3-6 calls per day on his cell phone from **, which is a Telus mobility calling card number. Most times he would ignore it; however, there were times when he would answer it. When he answered, there would be a pause so he would hang up as he knew it was a telemarketer. After receiving these annoying calls daily, I called Telus mobility last night and requested that they block that number from his cell phone. I was told it was not possible. I asked if we were being billed if he answered the call and was told yes. I said, "Are you telling me that someone is able to phone me whom I do not want,and I am being billed if I happen to answer the call?" The operator said yes.

He then said, "You are not using up all your minutes anyways." Needless to say, I was stunned. He then said that we could change the number and the fee would be waived. I asked him if it was Telus mobility calling and after a few minutes he said that he checked and it wasn't them. I asked to speak to his supervisor and he gave me a 1-888 number to call. I called and discovered it was the residential line for Telus. After waiting on hold for 25 minutes an operator asked me what I wanted. Once I explained, she said you need to speak to Telus mobility and put me on hold again. After a while an operator asked me what I wanted.

I went through the same explanation and was told they can not block that number; however, they would waive the $15.00 fee so we could change the number. I told them that it was not acceptable and a lengthy argument followed. I hung up. Today the same number called. I answered it and after a pause a woman started talking.

I told her that they were not to call this number again. I asked who was calling and was told it was on behalf of Telus mobility. I told her that the number was on the Do Not Call list and that a complaint was submitted. Once our contract is up, I will be looking at other servers. Telus is the worst communication company to deal with and instead of spending copious amounts of money on their advertising, they need to clean house and hire executives that actually earn their ridiculous wages.

It's illegal to charge for paper billing. It is their legal obligation to notify their consumers of the monthly bill owing. No company should be permitted to charge $2.00 for paper billing. Not everyone has a computer. Wake up everyone! Do something about this!

I would like to share my terrible experience with Telus. Telus offered me a combination of home phone + Internet + cable for a special price of $49.14 a month for six months. There was no contract. I paid because I thought that I might have missed some payment. On September 22, they sent me another letter, stating that $273.27 is still due on me. This set the alarm bells for me, and I started reviewing. What was told that I will be billed ($ 49.17x 6) = $295.02 for 6 months, they took $667.63 away and wanted another $273.27 from me.

I cancelled the service in October and they again sent me bill for Internet usage for November. I have called them numerous times, has not received any concrete reply. They put me on hold for hours to talk to an agent and nothing happens. I am feeling cheated and robbed. They are not serious and think they will get away, losing one client--I don't think makes any difference from them. I request people reading this--ask your loved ones and friends who are Telus subscribers to review their statements carefully. I don't want anyone else to be felt cheated by this organization.

I had a Telus phone line and dial up internet service, which was $57.66 monthly. I had unlimited internet surfing or 744 hours of internet use per month with this contract. My bank account was debited $398.24 on October 11, 2010. When I called 310-2255, I was told that I had gone over the 744 hours allotted each month. When I tried to explain that was impossible as there are only 744 hours in a month, I got nowhere. After about 4 hours on the phone, I spoke to Matthew in Manila, who said, "It appears that someone else's bill has been charged to your account. We will credit this immediately." I told him I wanted to close this account, both the telephone line and the dial up internet service, effective November 1, 2010.

He asked if there was anything they could do to prevent this, and I refused. He told me I would have a check in 2 weeks. Today, I received a bill from Telus for telephone and internet service for $57.66, showing a credit balance of $241.38 which is $150.00 less than the $398.24 they took on the 11 of October. I called them again, and this time asked for a supervisor. Amal called from Calgary, and she was rude, telling me that she would now request a check for the credit, 6 weeks after I was told it was already requested. She offered to credit me for the amount of time I was billed when I did not have telephone or internet service with Telus.

On the night of the 15th November 2010, I had the most unpleasant experience with Telus Customer Loyalty and Retention Representative. The situation was all due to a hardware switch for my wife's mobile phone. Due to the differences in the hardware, the network was also being switched from CDMA to HSPA, and my wife lost certain aspects of the original promotional service plan. However, to mitigate this, Telus gave my wife similar (and in some cases better) service options for free.

The problem is that these options were given for a temporary period of one year. So, in essence, what was infinite has now become temporary. Having noticed this right away, I called back to see if Telus could at least extend these options until the end of her contract term which would be another six to seven months. I was directed to the Customer Loyalty and Retention Representative, and that's when things went from cordial to hostile to offensive.

The L&R rep talked over me, the rep had no interest in hearing what I had to say, only that my option was to pay another $10 to switch back to the older CDMA phone to get back the original options or stay as is. I tried to tell the rep that it was not made clear to me that the additional options would be temporary when I made the switch, but, after I had waited patiently to listen to the rep and I started to talk, the rep would continually talk over me saying that there is nothing that can be done.

If the rep had some patience, respected that we were discussing a business matter which is bound by contract, recognized that we were discussing a matter that had direct affect to my personal finances, and practiced a level of professionalism, given time, I would have come around to understand. Then, things got worse when the rep became sarcastic and made joke. The rep asked if my phone was working okay and if I could hear her clearly because the rep felt like she was repeating herself. This was from a customer loyalty and retention representative!

And then, I asked if she was being sarcastic with me and making jokes, to which she replied no. No? Really? I don't understand how a representative working in the Loyalty and Retention department can be so driven to make a customer dislike Telus. I spoke with five reps that night including the Loyalty and Retention rep, and the other four front line reps were very cordial, patient, and friendly, although somewhat incompetent.

The Loyalty and Retention rep was the only one that was hostile, full of attitude, self righteous, sarcastic, rude and unwilling to listen. This could be one of several things--poor training, poor hiring, bad personal day for the rep (which is still no excuse), I was the last call of the day before the rep clocked out and wanted to get off the phone as soon as possible (which is still no excuse), or a combination of above. Whatever the reason, I have lost all desire to stay with Telus at the end of the call.

Due to the contract, my wife is still bound with Telus for the next year and a half, but at the end, we will strongly consider other options. This dislike of Telus was direct result of conversation with Telus Customer Loyalty and Retention department representative. Go figure.

My daughter lost her phone while running around the neighborhood. So I called Telus, who I know for a fact can find a phone within a dozen or so feet, but no they won't tell me. I am the account holder. Why not? For the love of God, Wind Mobile, come to Halifax to save me from these evil doers. I lost the phone when it is still working somewhere and nobody is using it.

In 2008, I purchased an LG Venus and couldn't get my phone activated for one day. Four and a half months ago, I traded the LG Venus for a BlackBerry. It took Telus eight hours to activate my phone but it didn't happen without me fighting them to do it. Today, I purchased an LG Shine at the same time as my husband. His phone was activated immediately. But my phone--I'm still waiting for it to work. After calling four times, we were finally told there's a network problem. Wake up call! How is it possible for a "network technicality" to slip in on three different, subsequent phones especially when there's never been a problem with my husband's phone and we share the same plan? Seriously, I believe I'm being bullied/picked on/singled out by Telus and there's nothing I can do about it.

Around October 29, 2010, Telus incorrectly cut off my internet service. I spent four to five days trying to figure out why my network had disappeared. In the process, I took some of my equipment to my Apple dealer because I thought that the Time Capsule or other part of my Apple equipment or programs were not working. Then, I returned home and tried to access my wireless net work and it still would not work. Next, I paid for a service call from my Apple dealer and he checked everything out and it appeared that my Telus Modem was the problem.

We tried to contact Telus on November 2nd but after 40 minutes on hold we gave up and left our number. We were called back by Christie and then found out that Telus had turned off my internet and network. She told me that they could get me back on stream without coming to the house. Later that day, all was restored. She was great to deal with. When I asked for some compensation for my loss of computer and service costs ($173.59), I was asked to call Telus Loyalty and Retention in Customer Service. She gave me Report # 1027418437 as a reference. That's where Elmo came in who refused to let me speak to anyone in Retention after grilling me as to who I was and how I came to the conclusion that I deserved any credit or compensation. He then told me to contact Telus on the 12th when I was to pay the next Telus bill.

I really resent what happened and the way the problem emerged and the lack of Telus responding to my situation in a timely and appropriate fashion. Telus caused the problem. They should certainly let me talk to someone to deal with it or contact me and deal with it. I have been with Telus for many years in Alberta and BC and believe that I have been carelessly dealt with.

In August 2010, I set up a home phone and Internet for my sister with Telus. At her previous residence, I had arranged for the Internet and paid for it on my credit card (and she put the money into my bank account when she could). When I set up the new service, Telus asked if I wished to pay the account using my credit card they had on file. I said no, bill my sister (as she now had funds to pay).

When I checked my credit card statement, I discovered two charges (for about $116 in total) for this Telus account. I called Telus to advise they did not have my permission to charge my credit card (i.e. the charges are fraudulent) and to asked for the charges to be reversed. They told me it was not possible to reverse the charges and if I wanted to dispute the charges, I had to contact my credit card company. (What a waste of resources.)

I contacted my credit card company and reported the two fraudulent charges. They told me it is often difficult to get phone company charges reversed and didn't think they would be successful, but that they would try. The amount of time I have wasted on this billing error of Telus' is ridiculous! Add to that the man-hours wasted by my credit card company to look into this. I would not recommend Telus to anyone (and one of my family members is an ex-executive and left on good terms). This account has now been transferred into my sister's name. My home phone, Internet and TV are not with Telus anymore. I am in charge of my employer's corporate Telus mobility accounts for our Blackberrys and I will ensure we will move to an alternate service provider when the contracts are up next year.

I had been a customer of Telus Mobility for 8 years. I had received a free phone from them in February and I was very unsatisfied with the service they were providing me with. So, in July of 2010, I called them to work something out. I was told that they would give me this great plan for an Iphone but I would have to pay over $700 for the phone! I thought they were joking. I decided to see what other companies were offering and Rogers would give me a great plan and the Iphone for only 100$.

So I called Telus and told them that I would no longer be needing their services. I spoke with a young girl, I believe her name was Kelly. She was very polite and told me there was no problem. She did mention a fee for leaving their company and I explained to her that I had no signed contract with them about any fees. She completely agreed with me and told me that my balance on the account was 39$, which I paid immediately.

One month later, I receive a bill from Telus for 425$. I was shocked. So I called them immediately and spoke to another woman. I explained first the conversation I had with Kelly and asked her to remove this fee from the account. She refused and I explained to her that if she had a recently signed contract or a voice recording of me agreeing to and terms including the cancellation fee as she called it, I would gladly pay the money. I even told her I would be happy to return the phone they had given me for free. At this point, she got really upset and started to threaten me. She told me she didn't have to show me anything and that Telus could make me pay the money. She said she was going to send the bill immediately to collections and my credit would be ruined.

She was raising her voice and being very rude in my opinion, so I asked to speak with someone else and she told me that there was no one else I could talk to except her she was her own boss. I stayed on the phone with her for a little while longer still asking to speak with someone else. Finally, she told me that if I really wanted to speak with someone else. She would have them call me within 24 hours and then told me that they wouldn't help me either and then she laughed. I finally got off the phone with her and waited for my call from them. It never came. No one called me and when I call them, I just get left on hold forever and no one will speak to me.

I feel very frustrated by this whole thing but I can't, in good conscience, pay this fee. I feel as though eventually it will go to collections and I have no power to do anything about it. I have always payed my bills on time and I don't need some bogus fee to ruin my credit. I really don't know where to turn and feel very trapped. No one will help me and I just don't know what to do anymore. Please help.

A new phone line was installed for me when I began my position with my family business. It was installed July 17, 2010. I went on vacation on September 9th and set my out-of-office reply on the phone. I returned on September 17th and my line was dead. Thinking it was the phone, I bought a new cordless. The new phone didn't work. I tried phoning my line and someone else answered! He said he was given my number as his residential line three weeks ago.

I phoned Lap and Telus and he was very unapologetic on the phone. He didn't seem to understand that I was not calling the wrong number but my line was dead and was given to someone else. After a half hour of back and forth, I was told by a technician that the line would be working again in 24 - 48 hours. It took another full business day for the line to come back and now I have a bunch of voicemails for the residential person. We were still being billed for the phone the whole time. Any business calls that came in would have been answered by this other person with "sorry you have the wrong number".

We lost business and this slowed business down with my not having a line for a week after I returned from my trip. I asked the supervisor via email how will I know this won't happen again, why my number showed as available and how they would credit us for the phone line not being in our possession for two or more weeks. I received no reply. After our one year contract is up, I am moving to Shaw! This is terrible customer service. They are so big, they don't care about people.

What ever happen to D-link? I hook-up it and it seemed to stop working after three months. We have three wireless laptops and seemed to lose the effectiveness of our D-link router! Wireless service to our three laptops is lost. If you cannot fix it or if we have pay, we will cancel your service. Thanks.

Recently, I have not been too happy with Shaw so I thought I would switch to Telus. I went online and filled out all their info to set up an account. Then I waited for a reply 4 days later and no reply. So I went online and talked to one of their people. After an hour, this person told me to call them and they would set it up. I asked what was the point of talking to him for an hour if I have to call them anyways? He told me that they cannot set up too many accounts online. That made no sense, but I let it go and called them. When I called them, I gave them all my info and was then told I had an old account that was in errors. That seemed strange, I didn't remember anything about this so I asked for more info. But they told me they had no records of it, they only knew that I had an account in errors and they sent it to collections (something I never knew about).

I asked to talk to their accounting department since they might know something. They told me basically the same thing, but then started lecturing me about not paying my bills. I asked them what bills I missed and they said they did not know, there was no record but I should have paid it. I asked for the info on the collection agency so I could talk to them. He gave me that while again, telling me to pay my bills next time. Truly, if this is someone else, I would swear Telus that this guy is trying to get fired considering how rude he was contently.

Anyways, I called the collection agency and they told me I was $900 in errors. My mouth dropped. I had a basic phone line with them that cost $30 a month and I never made long distance calls. I canceled it since I got a cell and it was no longer needed. Now, there is no possible way I could rang up $900 on a $30 a month plan. So I asked for the billing info. There was none. Telus never gave them any info other than a statement that I owed this $900. Somehow, this got on my credit and Telus has no interest in sorting it out as they said it's not their problem now.

I sign up for Telus TV in March of 2010. Signed up for 2 TV. In July, I decided to cancel one TV. They asked to send the receiver by Canada post. I did not send the receiver immediately. When the next bill came out, I found out the it was for $630. When I called to find out, first I was told that I have not been paying my bill. When I explained that I have, and even if I have not, it will never be $ 630 for 5 months of TV.

I was then told that I was charged for the receiver that I did not return. The following day, I sent back both receivers and everything else that was installed. When I got the TV service by Canada post and got the tracking number, I called Telus to give them the tracking number so the charges be dropped from my bill. They claimed their system was down and they could not get the information. I called again a day later and was told the same thing again. Tried calling again and again and they always give me an excuse not to get the tracking number. It has been a month since I mailed all their property back to them. No one will speak to me or get the tracking number from me. My bill still shows that I owe them for the receiver that I have mailed back and I can prove that I have done so a month ago.

On the 1st of June 2010, my husband and I moved into a town home with his parents, to help care for his ailing father, who had been recently diagnosed with cancer, and was given 2 months to a year to live. As his father was a Telus costumer, we contacted Telus on his father's behalf, and told them we had moved, and that in addition to the phone service he had with them, that we would require cable as well.

It was at this time, Telus informed us, that it was written in our files that we had verbally agreed to a three year contract, and if we were to break the contract, we would have to pay $10 per month, for the remainder of the months. As we had just started this contract, it means the amount owning to cancel the services would be approximately $350.

There is absolutely no way my husband, my father-in-law, or myself would have agreed to such terms, given my father-in-law's prognosis. As such, we asked Telus to provide proof of the verbal agreement. One representative told us that the call was never recorded, and another one told us that the call was deleted a month after it was made.

My husband and I have spoken to Telus many times since to address this problem, and each time a representative gives us a different explanation as to when we supposedly agreed to the verbal contract. One representative went as far to say that my father-in-law verbally agreed to the contract, one week after he died! Another stated that he agreed to it in May, one month before we moved into the new home with them.

As Telus is completely unwavering in the situation, and since it's their word versus ours, my husband and I have no choice but to pay the cancellation fee as we don't want to incur bad credit, when the bill goes to collections if unpaid. I honestly can't believe the terrible situation Telus has put us in. I am going to continue to fight this battle, and inform everyone I can, not to use Telus, under any circumstances. Not only are they making false claims which they cant support whatsoever, they are taking advantage of two people, who are in the middle of grieving.

My local phone company Telus had a collect charge on my recent bill for $9.69 from ZPDI for 3 minutes from Del Ray Beach, Florida. First, I don't know anyone there. I have never heard of the place or ZPDI. When I called Telus, they said they would deduct the charge and ZPDI would come after me for the money. They haven't so far, but I thought I'd add my complaint to your growing list.

They called as time to me. My husband told them to stop calling us once and they said okay. I told them once that the person they were looking for doesn't live here anymore, they said they will stop calling. But they all lied. We left Telus about 4 years ago. Every year, we have to go through Telus' spamming calls. There were so many times when we answered the call, they hung up. Nice way to do the customer service. Finally, I called back the number asking them to stop. They said "if you want us to stop calling you, you have to call 1 800-567-0000". Then the person there said that okay, we will stop calling you in 31 days. What? I am not your customer and you have no rights to harass me for 31 more days. Is there any justice here in Canada?

On August 13, 2010, I applied for telephone, cable and internet services online from Telus. I was advised by the online rep that I would receive a responding email within 24 hours. This did not happen. On August 16, 2010, I called Telus and was advised that the telephone would be operational by midnight August 17, 2010 and the other services installed on August 24th. This did not happen either.

I called again on August 18th and this time I advised the rep that I have an elderly parent who is not well and that the phone had to be operational. This person then advised that the phone would be activated between 9:00 and 12:00 PM on August 18th. Guess what? This didn't happen either.

I called again on the 19th and was given a promise that service would be in place by 6:00 PM on the 19th. Needless to say, I was duped again. This morning, I called and was passed to a supervisor named Mohan. I told him that I did not want anything to do with Telus, that the customer service was the worst I have ever experienced, it was non-existent, and to cancel everything. I stated that they were in breach of their contract, and that going without the promised service had caused me great stress. He said he wished he had known about this earlier, however I don't have extra-sensory perception. He offer 3 months of free service if I would let him make this right, however it isn't about money. It is about service and keeping one's word.

How this company can truthfully advertise exceptional products and services is well beyond me? Until last week I had been a loyal Shaw customer, however since I was moving thought I would try Telus. Their pricing looked reasonable. Big mistake! Immediately after canceling the Telus order, I called Shaw and all services, not just the telephone, will be installed tomorrow between 10:00 am and 12:00 pm.

I signed a 3 year cell phone contract with Telus Mobility in February 2010. I pay my bill every month on time and haven't had anything to really complain about until now - except for all the ridiculous 'other' fees and charges. In July, I planned a small vacation to see a family member who had just had a baby. As I pay my bills online, I wasn't concerned that I wouldn't pay them - I always pay all my bills every month. I pay my Telus bill around the 20th of every month because that is when I get paid from childcare that I do, and also because the due date is usually around the 23-25th of the month.

On July 18 2010, my cell phone was disconnected for non-payment... even though I had paid the bill less than 1 month prior to that date in full. So I called Telus while on vacation. I needed my phone especially then! They reconnected it, but said that a $30 reconnection fee applies to each line. I don't understand. First of all, I don't ever remember being charged a connection fee, and second, I wasn't even late paying my bill! The due date for the July bill was July 23. How can they disconnect you before you get a chance to make the payment on time?

When I got home from vacation, I called to dispute the unfair reconnection charge. I pointed out the facts... and that as usual, I paid the bill on time in July, in full. The first 2 people I spoke with would not listen to me and did nothing to help. The third person I spoke with was able to help and agreed that Telus made a mistake. She assured me that I would not be charged a reconnection fee on my next bill and apologized for the inconvenience this caused me. Well just the other day I received my monthly Telus bill in the mail. On the bill was a $30 reconnection charge! I called Telus immediately, but because it was 6pm, the person was unable to help me. I have had it with this Company! If I don't pay the charge I suffer financially, if I pay I still suffer financially and let them get away with scamming me! I really hope someone steps in a stops Telus from doing this. Telus needs to stop scamming hardworking innocent Canadians.

In the fall of 2008 I signed up with Telus for basic home phone service. In January 2009, I was contacted by Telus offering me a 'free' gift, a Sony Vaio laptop computer if I signed a 3 year contract for high speed internet, which would bring my entire Telus bill total to about $60 a month. I didn't have any problems with Telus for a few months and always paid my bill on time every month. In November - December of 2009 I started getting bills from Telus for around $100 a month - $40 more a month than I had been originally quoted! When I called Telus to complain, the lady that I spoke to told me that I was paying so much because the plan I was on was an expired plan... She told me that she would make the changes on my account to bring my bill back down to $60 a month. Great, I thought.

When I received my next months bill, it was the same as last month. I was still being charged around $100 a month. Again, I called Telus. I was informed that that is the amount they charge to customers on 3 year high speed internet/phone plans that came with the computer. I was told that the computer was not a 'free' gift, and that I was paying extra for internet to cover the cost of the computer. Okay... but why has my bill gone up recently by $40 a month? No one could answer that. I told Telus that Shaw recently offered me a great deal for internet/phone service with no contract and asked if they could match that deal.

They said no they couldn't, but they did offer their cable services, with a contract of course. I said no thanks I would like to cancel service, but I will make payments on the cancellation fee/free gift (approx. $600). I was told it would be okay to pay $30 a month until the bill was paid. I was reassured that the account would not be sent to collections as long as I made a $30 payment every month. I had been paying $30 towards my bill every month and called Telus in June 2010 to check in and get reassured that this account would NOT get sent to collections.

I need to make sure I have good credit so that I can continue to get student loans. I was again reassured that the account would NOT be sent to collections. Now imagine my surprise when I get an urgent notice from Telus on August 15 2010, dated July 27 2010 saying that if they do not get payment by August 9 2010 the account will get referred to a collection agency. I called Telus to find out what was going on, but the agent (Susie) would not answer my questions and said that there was no record of me calling or making payment arrangements! I asked Susie to have her supervisor call me because I was not satisfied with our telephone conversation. Someone from the client resource team then called me back but they weren't any help either.

I wrote this letter and sent it via mail priority post because when I called to complain, the person told me that they do not accept complaints online. I have since found two emails to send to Telus and asked if it is not the correct area and to please forward to the proper department or person, and have not yet received any response, and have been having even more issues, which appears to be that we are blacklisted. Please note that we have not had any verbal contact since the letter sent!

In mid June, my wife, sister and I were visiting when we received a telemarking call from your company. Generally we don't answer these calls, but it was from Telus, so we answered. Your agent Mario asked who our TV provider is, we told him Bell. He asked what type of programming we have and number of receivers, we said that we get every movie channel offered, every HD channel offered and we mentioned a few specific channels that we tend to watch frequently. He then asked us how much we pay, we told him about $107 average per month. He proceeded to tell us that Telus can offer us all of the programming we are presently getting for half the price we are presently paying and we could get three HD receivers, one being PVR, plus a free install. I asked him if we were to decide to switch what could he do with our present phone bill. He offered us a better plan and also a better Internet price and could double our high speed from 3 to 6! And no additional charges in the future!

Fortunately I take good notes and there were three of us present with your agent on speaker. I asked several specific questions to verify before we would make a decision. And all of his responses to our questions were, "Oh yes Mr. and Mrs. of course we can! " or "of course we do!". So we proceeded with accepting the offer. Mario left us on hold for a short time and came back with the offer and told us we would receive a contract with everything documented in our agreement in the mail within a week and that we would have to call back on the 29th of June to get the high speed upgrade because that is the last day of our present contract and it would not be a problem.

He scheduled an appointment for the install, to be at home between 9-12 or 12-4:30. We chose the 9-12. I booked off work for the morning of the 29th for the appointment! At 11:00 a.m. I have not heard from anyone so I called to verify that someone was coming, only to find out that it was an all-day booking. I expressed to your agent that I was told 9-12 and not willing to take a full day of vacation just for a Dish install. I went to work and at 2 p.m. the installer called me and asked if he could meet me in 10 minutes. I reluctantly agreed. After 7:30 p.m., the guy finally left. Note that he was also calling our old home phone number from over three years ago! We spoke with Mario on our present number!

That night we were flipping through the channels to find that we do not even have half the channels that we had with Bell, so I called Telus to find out what is going on! Once I got through to an agent, I explained to him that I was not getting all of the channels I was expecting. He asked me to give him some specific channels as he was looking at my plan. I was not willing to go through every channel and explained that I was with Bell for 15 years and had a lot of programming i.e., all of the movie channels and was paying over $100 a month and am supposed to be getting pretty much everything I had. Agent explained to me that Telus uses exactly the same two satellites as Bell and offers the same exact channels and the price is exactly the same!

I said to him, "Then why the hell would I switch over for exactly what I had and for exactly the same price!" I told him that I would return everything and stay with Bell as they had offered me a sweet deal to stay with them! He put me on hold, spoke to his supervisor, when he came back he said that they could give me all of the movie channels (which I originally requested!) for six months and that generally they do not accept returns of the offer but if I choose I could return it! He told me that the notes that he has on file do not match with what I am saying!

I say that between my notes and with three of us listening to your agent on speaker (all being very creditable people), we are not getting what we were told and for the price that we were told! And we were obviously duped! We were so impressed with this deal and it was presented so positively we even had many of our friends, family, and co-workers waiting to see how it turned out and willing to switch providers! Even my sister was going to go home and make the switch.

Telus is a household name for us and we would expect that we could trust them as we pay a lot for our home, cell, Internet and would not expect a deceitful telemarketing ploy! Your agent, whom we entrusted with our information, asked us not to cancel with our present provider until after the install. Only to find that of course they are not going to want to lose us as a customer and made us an offer. On top of that, we have to pay for a month of programming while we have yours as well! We are now paying over double for a lot less programming, thanks to you!

We have been long standing customers who pay a lot for our services with Telus. I am convinced that Telus has a similar cancellation policy and horsed us not to call knowing that Bell would make us an offer! And we trusted your agent's recommendation! As well to me it would be quite obvious what programming we have if we are paying over $100 (which we disclosed) and for your agent to say we could get the channels we have for half the price is a boldfaced lie!

So far we have not seen the said contract with everything that we agreed to and have not yet got all of the movie channels promised from the phone call back in June and of course have not had an increase on the speed of our Internet and we are now paying over $150 this month to watch far less TV. I would expect a prompt response from Telus so we can make our decision and decide what we are going to do! We have lost money, we have not received proper customer service, and have lost all confidence in a company that we spend thousands of dollars with every year. We would expect due diligence and respect as a customer!

A few days ago, I was at a financial institution and was made aware of a charge in the amount of $1400 showing in my credit bureau report from Telus. I contacted Telus about the issue today and received some appalling information. In August of 2007, I changed the service plan that I had to a lesser plan and shut the phone off and placed it in a drawer. I on no occasion received any type of bill or letter from Telus stating any change to my service or confirmation of the new plan. Upon calling today, I was informed that the service to the line was disconnected on October the 7th, not even two months after the service change due to no-payment.

I then asked why no attempts were made to contact me about the situation as I had not received any documentation(nor bill) or warning. The agent I was speaking with informed me that a call had been made to the number --- on October 28th, exactly 3 weeks after they disconnected the line they attempted to call. The agent felt that they had done there part and could not give any dates or times that they had attempted to contact me regarding the situation, stating that "it is not Telus's responsibility to bill me and notify me as to changes to my account". And that It was "no longer their problem".

I the asked the agent to allow me to speak to supervisor regarding the issue, the agent just said "No, you need to contact a creditor regarding the account I can give you their number". I replied, I will take the number but I want to speak with a supervisor. The Agent then gave me the number for the creditor then immediately disconnected me without allowing me to speak to a supervisor.

I had been a customer of Telus for nearly 5 years prior to this and never had a problem. I still may not have had a problem had some legitimate attempt been made to inform me as to the situation. Now because of the neglect on their part I have taken a large hit to my credit rating and also have an additional $300 plus in interest I am expected to pay. I would have been more than happy to sort this out in 2008 when issue happened but I was not made aware of it, now it has gone to far and too much damage has been done to my credit score and they were absolutely no help and extremely rude.

I ordered a mobile internet stick called the 3G Watcher. I tried to get it to work repeatedly and phoned Telus Tech Services a few times for their help. They had no one knowledgeable on hooking it up on a Mac. I tried it on three computers and it would not work on any of them. I phoned right after Christmas to cancel and they said I was past the 30 days. Every time I phoned, no one informed me that I had 30 days to cancel or I would have phoned before the 30 days. Apparently, I activated on November 24 and phoned on December 28th/2009. No allowance was made for Christmas.

At one point, I was even told that they were having trouble with their service in my area but tech kept saying it must be the Mac and I should get help from Macintosh as they only know how to deal with PC's. So no service for my issues. Not honoring that I can't get service. No phone calls on service. Just when are you going to pay? Can I take them to small debts court for the monies I have already put out for a service that has not worked?

in the last year alone telus has screwed my children out of hundreds of dollars

they give useless perks, they commit outright fraud and as an example, my three daughters were "given" 150$ credits each, only to be charged twice the amount when they tried ordering a new phone on line the same phone would cost more if they used their "credits"

this is without doubt the worst company ever, even their own ****** off employees have contacted me and have suggested ways for me to get some justice

I had a Telus Cell Phone with a 1 Year contact which ended on February 21,2008. My montly payments were paid in full and when the contact ended my cell phone was put in my storage unit and not used. In August of 2008 a got a letter from a Collections agency saying I owed Telus money (204.56). I phoned them the very next day and spoke with a later by the name of Kim who told me that my contact ended on February 21 2008 and that there was no debt oweing but that I was being charged for March, April, May, June, July and August.

I wrote a letter to both Telus and the Collections agency and havent heard back from them. I found out today that it is still on my credit report and I am unable to get my student loan due to it. I do not see how they can charge me for months that I was not on contact and did not once use the phone? I need this cleared up asap so that I may get my student loan. Telus refuses to help me. And the Collections agency said they cannot help me, that Telus has to be the one to fix this.

This time I called Telus, and after waiting... and waiting... I finally got to speak to a real person. Whom I could barely understand and who kept repeating herself, as if she wasn't really listening to my complaint.

The Telus customer service rep said that I would have to call CanopCo and dispute this charge..?! (Excuse me, but this charge is on my Telus statement. I am talking to a Telus rep my contract is with Telus).

Customer Service... I dont think so!

I called her back, told her it was not the right number and I had no way of contacting them.

After much persisting, she is going to look into it, but then admitted they are having a lot of problems and complaints from customers on their dealings with CanopCo.

Its not something that Telus volunteers to its customers (why would they they are making money if no one complains), but they will do it if you ask.

Basically, ALWAYS check your phone statements and bottom line if its not right challenge it and COMPLAIN.

i have been hung up on many times or the customer agents can barely speak english so very hard to understand. or they keep repeating the same thing over and over again like they are reading from a script. i have called telus mobility about getting a contract with the same plan so this would not happen anymore and to just get a bill in the mail with the same amount every month but they quoted me as being double the amount. i need cell phone customer service help. thank you looking forward to the help you will be able to give me.

My husband and I purchase two cell phones from Telus and we had signed a three year contract with them. We had got the cell phones as my husband was going to be working in Canada. A few days later my husband finds that he will be working in the USA again. Now these cells are no good to us!! We call Telus and they would not take our cell phones back and they will not let us out of our contract. We went to them exactly ten days after we made the purchase. We have heard that there is a ten day federal law when returning merchandise. Is this true, do we have ten days to try the product and if we don't want it do we have the right to return it? A few people have told us this.

My husband and I recently travelled to California. We used our Telus calling card in the belief that we would be charged the Telus calling card rate. Imagine my shock and when I returned home to a bill of over $900,with long distance charges within North America billed at anywhere from an $3/min to my favorite $17.98/min. After I picked up my jaw, I noticed company names I had never given consent to bill me for services I would never request namely,ZPDI,Triton Global,Canopco, and ILD. After the expected runaround with these various companies, (one # was a voicemail, I got a return call giving me another number which I could never get through to) I spoke to someone from CanopCO and requested that I be charged the Telus calling card rate. They told me they just did billing and had nothing to do with rate setting,(which was exactly what Telus told me) however they did quickly offer me a %20 discount. I refused to pay for what was obviously a scam.

After doing some research on the net, I found that both ZPDI and ILD had been charged with phone scamming, yet meanwhile I was being threatened with disconnection of phone service by Telus if I didn't pay these companies who I never agreed to business with, and were at best unethical at worst simply fraudulent. I finally spoke to a manager at Telus, I told her the above,and after expected runaround, had the charges removed. Good, I thought. Then the next bill came, and the same thing!!! Triton Global still on my bill, and this time around, there were 9 long distance collect calls on my bill of over $250. I never received any collect calls, neither did my husband! I called the numbers just to make sure, and all I got was a fax tone on all 9 numbers. Now I have to go through the whole runaround again with Telus and these other companies. I've informed myself and I will not back down, but it has been surprisingly stressful.

What the heck is going on! How can phone companies get away with this and hide behind masses of billing companies to evade accountability?