Qwest Wireless

What happens when two, three, or dozens of companies conspire behind closed doors to double or even triple their charges for service, just about any state would charge those businesses with laws that are on the books of most states? But with phone companies, there are no laws. The lobbyists have seen to that. Qwest, now being named, CenturyLink is an example of this kind of questionable activity. Most likely, it couldn't have happened if they kept the name.

I have been a customer for many years now, both phone & web. I purchased a DSL but experienced many connection problems for years. They always increase the cost of service. I am currently paying $49 while they advertise for only $14.95. And come November, they will be increasing it to $69. This is fraud.

By November this home will only require phone service. This phone and internet service makes Arizona Attorney General's office look like a retired officer of state! I run a complaint request on Google and learned just how bad things are!

I have had severe static on my phone line. I had Qwest repairman come out. He said the box outside is fine but the line that goes under my mobile home might be compromised. He said that if I did a trench up the side of my mobile home, he could lay a new line to a new jack". I am a senior citizen and handicapped. I can't afford to have a trench dug some 60 feet. I can't use my telephone because I can't hear anything except static. I am very upset with Qwest.

We have had Qwest service since 2004 in Port Orchard, Washington. We moved to Moses Lake, Washington in 2006. We have had phone and internet with them all that time. Since moving to Moses Lake our internet has been getting slower and slower. We have contacted Qwest about this and are always told we cannot get high speed here because their system does not provide anything more than 256. If this is the case, why do they advertise high speed here but do not provide it here? We have been charged for the high speed for the last 4 years and have had very slow internet and still getting slower. Because of this we have had it; we are switching to a local phone and internet provider. We feel we have been over charged by Qwest for a service not provided to us.

I am well out of any contract with them so I decided on January 25th of 2011, after 5 weeks of this to cancel the service completely. The Qwest confirmed the cancellation. And today, February 17th, 2011 I received, yet another bill from Qwest for the phantom internet connection amounting to twice the usually monthly rate. I called Qwest's billing department again and the 'account manager' said "Yes I see you requested a cancellation on this account." Then she said "I also see a current bill (for after the cancellation date) for the account too." but sees nothing wrong of conflicting information. It's been a circus.

I bought a competitor and moved physical locations. I put in a Qwest service call to move the lines to our new location. For the short term solution, we call forwarded our main phone number to the new location's system. After waiting 4 business days, the phone lines were moved on Friday, February 11th. In the process of moving the lines, Qwest deactivated the call forwarding. After discovering the problem, we had to put a rush repair order in with Qwest that took over 5 hours to restore our phone service. However, the following Monday morning, we discovered that the phones were going directly to voice mail and not ringing at our facility. I placed yet another Qwest repair request. And as of 12:00 pm today, we are still without the ability to answer inbound calls.

I do find it interesting that they have a link on this website to sell services. What a joke!

Qwest does not seem to know that they are hurting people in a bad economy. I switched my service and have had nothing but issues. They tell you that you are getting a $50.00 gift card that never comes and then send you a bill for $161.87 for a one month of service (internet only). Who are the rookies taking orders and promising false hope of better service? These people are horrible and not sure but everyone (but one) has been horrible. They better know that this will not be okay and I will spend what they have not taken to fight this! How do I get conversations sent to me?

When we get alot of rain my phone goes out along with many of my neighbors. the last time I had five different techs work on my line, each one would start at my backyard and end up at the same point about 1 block down my street to a hole in a backyard with exposed wires where I was told that thier should be a pedstall. the last time this happen the fifth tech did fix it by pulling the wires up as high as he could, dryed then off and duct taped a trash bag around them. I was very glad that James tech 473 @ *** *** **** fix it.

But Today the same thing is going on, the tech was suppose to be at betwween 11:oo and 3:oo, I got home at 5:00 and the wife said the tech was a no show, so I called and I was told the tech was running behind and that he would show up between 5:30 and 8:00 pm at 9:00 PM I called to see what happened to the tech. I was told he was here at 7:15 to 7:45 and fix it. "Thats a lie" and now it's friday and the time that Qwest can get a tech out here is tuesday, Thanks alot Qwest for your great service

Thank you - Ann

I have not recived any records of internet bandwidth useage and am concerned that this is nothing more than consumer abuse. I also am aware that I am not alone in this matter. Many others have had the same, nasty experience with this outfit.

My husband has tried onnumerousoccasions to get Qwest to remove his former wife's name from the account and caler ID. Qwest simply never does it. I tried to 'chat' using their custoemr service on-line sevice. They simply end the chat rather than do anything or respond.

One year ago, I was offered a promotion on free-long distance service. I was told that it would be good for year. Since then, I have been repeatedly billed for it and have spoken to many folks in customer service who gave me a variety of answers. Today I got somebody on the online chat who confirmed that, not only had I been billed consistantly for this since the onset of service, but that he saw no record of it ever having been free.Secondly, I agreed to a two year contract for internet service to minimize the cost of upgrading my DSL speed to the next level. Again, today an online chat rep confirmed what I suspected, that the upgrade had never been done and that the contract held me to the lower level of service. Termination of that contract, even to negotiate a different one for the higher level of service, would cost me $200 plus the contract did not prohibit them from raising the cost of the service that I am currently receiving.So, after my current promotion ends, I will be paying $50 per month for the lowest level of DSL which is currently being advertised online for $20/month to new subscribers.

She then told me that I could get a credit for the call amounts but that they would cut off all my long distance calls from then on. Sounds exactly like extortion to me! All this over 90 cents worth of calls I didn't make and 30 years of being a customer. I'm now looking for another provider! QWest stinks!

I was promptly charged $375 from Qwest for breaking a 36 month contract. Little did I know that by getting an upgrade with Qwest of my internet would constitute a new 36 month contract. I had no idea. I was not told so by the representative that upgraded me. They gave me a higher speed and told me it would cost less per month than what I had been paying. About $15 less. Couldn't hardly pass it up. After I was charged this I decided to read the fine print on my billing. It says under "Qwest Savings" the 36 month contract and the fees for breaking it. It's legal for them to do this, I suppose, because they have it in writing. But what a shock to unsuspecting people like me!

They started my home loan modification & charged me with $2500.00 dollars upfront , after 3 months of no results they close their office & did not gave me my money back and they didn't finish the loan modification as agreed by contract , they stoll my money & run away . Please need help how can I recover my money I'm on financial problems .

I am currently in the process of getting my loan modified with Quest Financial Solutions assistance. In June 2010 I paid 2,500 dollars to this company with hopes of having evrything completed by Sept as I was told. Since my encounters I have dealt with Ryan Selway, Sandy Dimoska, and Laura Carlson. Ms. Carlson is the latest person I am dealing with, I have been trying to reach this company for about 1 and half weeks everytime I call the numbers provided to me they are busy, I have left multiple voice messages as well as emails, I still have not response. I am being told via the V/M I should be called back in 48 hours, it never happens.

Now I am starting to wonder if my paperwork was ever submitted because my lender just sent me a default letter in the mail, I would think if they have submitted this paperwork since June I should not get any default letters. This company in the past has told me not to speak with my lender which I have also done, but I think they may be hiding something and thats why they don't won't me to contact or speak with them. I am very fed up and upset, I am out $2,500 right now, I have a physical contract with this company that if they don't complete my loan mod I get my money back, but I can't even reach this company to speak with anyone. I feel like I have either been scammed already or about to be scammed. All I really want is either my money back or complete my loan mod like I was promised and have a contract for.

My daughter and I have had ongoiung issues with Qwest for over 2 years.Multiple Qwest employees give conflictinbg information. No one is willing to thoroughly check the records.In person Qwest seems more accountable. By phone there is terrible customer service-no accountability-no recourse and fraud like circumstances. This is big business not caring about the average customer.

Because of the Clown Show, I was forced to cancel. I was told by Qwest that their DSL was 50 times faster. It is slower than a snail with a club foot. What a crock of extemporaneous bovine scatology. My DSL quit working on February 18. I tried diligently to get it fixed. On April 4, I canceled the DSL. If Qwest cannot fix the problem in six weeks, they never will be able to fix it. I have been driving back and forth to the public library for six weeks to check my email. I called Qwest on the toll free number repeatedly, with no results. When I call, I normally get put on hold for twenty minutes or so, then I get to speak to a person who speaks broken english, and we cannot communicate correctly. When I purchased the DSL, I was told that we troubleshoot 24/7 (another crock of extemporaneous scatology). I called the toll free number six Sundays in a row. All six Sundays in a row. Each time I listened to a recording stating that I needed to call during business hours, Monday through Friday from 7:00 to 7:00. One day I saw an employee that works (loosely used term), in the local Shell Gas Station. I told him about my difficulties. He said, "Call Qwest on the toll free number and set up an appointment on Saturday. We are never busy on Saturdays. We have plenty of time. We will be happy to help you". As it turns out, after I repeatedly called and requested that someone from Qwest come to my house to fix the problem, the teleservice representatives that work for Qwest would answer by saying, "What sense does it make to send someone to your home when we can fix the problem over the telephone". (I pay an extra $4.00 per month for a service called linebacker. I pay the extra $4.00 per month so that when a service representative comes to my home to fix something, there will be no charge. Gee whiz, what a bargain). Since I decided to purchase DSL from Qwest, I have been attacked by dozens of viruses. Why does not Qwest do a better job of filtering out the viruses? One of the teleservice representatives told me that the problem was the yellow wire connecting the modem to the tower. He reported that he would send me a yellow wire, and I would be up and running immediately. He reported that I will mail you a yellow wire tomorrow. I waited seven days, and never received the yellow wire. I live less than a mile from the Qwest office. I drove to the office on a Saturday. I knocked on the door. An employee that works (term used loosely) for Qwest answered the door. I explained my situation, and said, "I need a yellow wire. He said, "We do not have any yellow wires. We cannot help you". I called Qwest again, after being placed on hold for a long time. I was told by a teleservice employee that works (loosely used term) for Qwest that we will mail you a yellow wire and overnight deliver. I received it six days later. I plugged it in and my DSL still does not work. I have been more patient than I should have been. If you cannot fix a simple problem in six weeks, you will never be able to fix it. Qwest obviously has no spirit of customer service. The employees that work (loosely used term) for Qwest need to read the book, "Customers for Life", by Carl ******. Question: What would you call a group of individuals who work (term used loosely) for Qwest, that tend to be uncomfortable with the word "TEAM"? Answer: How about a mob!!!!!

In response to a solicitation from Qwest Communications International I agreed to sign-up for Qwest Unlimited (intraLATA and interLATA) residential long distance telephone service beginning January 5, 2005. Initially I had been able to place unlimited, uninterrupted long distance telephone calls, consisting almost entirely of in-state calls. Shortly thereafter I began to experience frequent, unexpected disconnects when calling a friend across the state. On more than one occasion I called Qwest Customer Service to complain of the regular disconnects. Concerned that my monthly long distance calls were totaling an average of roughly five to six thousand minutes per month, the Qwest Customer Service representative asked if I had been running a business; I assured them that I was not. For a short time thereafter I was able to once again place unlimited, uninterrupted long distance telephone calls in which four hours or more per call were not unusual. It was not long afterwards that the disconnects resumed. Further complaints to Qwest Customer Service yielded no resolution of the disconnect problem.

Failing to resolve the disconnect issue through Qwest Customer Service I began filing complaints with the local regulatory authority: the Washington Utilities and Transportation Commission, hereinafter referred to as the WUTC. After several complaints had been filed with the WUTC I was promptly contacted by Qwest Customer Service. I informed them that the regular disconnects had (temporarily) stopped. Shortly following the calls from Qwest Customer Service I received a call from a Qwest engineer admitting that Qwest monitors long distance calls and uses programmable timers, as a precaution, to disconnect telephone circuits that they believe may have been accidentally or inadvertently left open for long periods of time.

Once again the disconnects temporarily stopped. This was followed not long after by a continuation of the regular disconnects. Each time the disconnects began I immediately called the WUTC to complain. The disconnect problem continues to this day, with brief periods of unlimited, uninterrupted long distance calling.

Throughout this ordeal Qwest representatives persist in blaming my local telephone carrier, Verizon, the carrier of the receiving party I call most often, CenturyTel (now CenturyLink,) as well as my telephone equipment, which I have long since replaced to no avail. Over the last couple of years Verizon has placed traps on my phone line in an effort to determine if the source of the disconnect problem is the result of Verizon's equipment. According to Verizon, each time the results have shown Verizon's equipment to be operating properly. Qwest has never explicitly informed me - by phone or in writing - that they have performed similar troubleshooting efforts. After five years the WUTC, adding further insult to injury, continues to accept excuses from Qwest Communications thereby holding Qwest unaccountable for its actions or lack thereof.

As someone who is on Social Security Disability and has long suffered from post traumatic stress disorder, depression and other psychiatric disorders, I feel greatly betrayed by Qwest and the local telecom regulator. I unequivocally believe Qwest is solely responsible for the regular disconnects and that they are not the result of equipment malfunction or any other random act. In other words, as a frequent caller I firmly believe that I am being targeted by Qwest in an effort to coerce me into discontinuing my current, unprofitable Qwest long distance calling plan. It is my contention that Qwest must honor their UNLIMITED calling plan as promoted and advertised. Enduring regular disconnects for five years and counting is simply unacceptable and I intend to hold Qwest accountable.

On the East side of Houghton road just South of Broadway Quest Communications contractor dug a huge splice pit in April. They worked on the cable for two weeks. They have not worked on this project since. I want this job finished and or back filled. Quest has been contacted, So has the Az. Corp. Com. Quest states they are awaiting on revisions to the job!BUNK! This pit has been open long enough! Its dangerous and an eye sore to our Tucson neighborhood!

My mental and physical damage is severe from having to deal with this. I am protected under the privacy of the Disabilities Act to have to tell anyone what my disability is, so don't ask, but keep in mind, I am affected by the poor business policies this company has. So are a lot of other people, if I read some of these comments from others. I need help. Today, email, or snail mail, as my daughter calls it, isn't working for the most part. I don't have time to wait around for it to boot up. Hope this eventually gets to them. Feel free to contact me if you like.

I blame both DirecTV and Qwest Communications for their poor customer service, deceiving sales practices and unprofessional installation. It was a horrible experience and every time I get an ad in the mail from either company, I use it as a reminder to get online and spread the word about this awful experience. I hope to keep others form falling into this trap with DirecTV or Qwest Communications. Beware, go with another company for these services.

We never received any further notices from Qwest. However, upon attempting to refinance our mortgage, we have discovered that Qwest sold our account to a collection agency, who reported it on our credit report! We no longer qualify for the rate we wanted to get, because QWEST SCREWED UP our cancellation, and didn't do anything to fix our billing account.

Our service and support is terrible here, but 2 things that bother us the most: 1. for 5 months we have not had a service we are paying for- number block. We've called twice and no one knows why or how to help us get this feature. To call is a dice roll: rude/indifferent, or inexperienced/unknowledgeable. 2. We've been charged $7.99 for a conference call on a phone number we have not had for over 5 months. Are they up to no good again? We will not have any patience with them and will go directly to formal complaints.

My phone provider, Verizon, just called me and said my long distance had been switched to Qwest Communications. I did not switch, I did not authorize Qwest to do this. I had to go through a whole bunch of crap to get rid of Qwest and block them from doing this again. Is this not fraud?

In short words, Qwest is forbidding me from browsing the Internet freely, when I'm not even a client of them. I'm in Colombia, and when I try to visit some particular websites, I can't reach them. When I use the command "tracert" in the Windows, I realize that the request gets stuck in IP 66.77.125.178 which belongs to Qwest. I'm wondering why this company is blocking us? I cannot visit several websites and I'm not even in the US nor a client of Qwest.

After a rainstorm, my phone service went out as usual. No dial tone, static on the line, and the phone dials 911 which caused the police to come to my house to make sure no one was in danger. I put in a ticket for repair, scheduled for next day. No tech. I called and was told the service address was wrong and it was canceled by the tech. I corrected and scheduled again for the following day.

No show again. I called and was told the tech could not find the address again and canceled. The numbers are wrong on the street, and if I had another phone, they could contact me at? The last number in my five digit address is a 2 instead of a 5; the rest of the numbers are correct. So if for example, it is 12345 and Qwest has 12346, they cannot find the house. Well, there are 3 houses on this street and 100 acres of desert across the road. So if the tech can't find my house, do I really want him working on my phone?

I have had this problem many times in the past and have corrected the address through billing many times and been assured it is correct. 8 out of 10 techs can find the house. I have provided an alt phone number to "call for directions" in the past, and no tech has ever called it. I think Qwest is so backed up with repair orders that they can't get a tech out for the next week but don't want to tell the consumer that.

Magically, the tech will find my house after the phone has been out for a week or more. This would explain why for the last 2 days I have been watching for a Qwest repair vehicle and haven't seen it. It's not like I have a lot of traffic on my road, maybe 4 cars a day, and I can hear them. Plus if they call on my phone, I can answer through the static and talk somewhat. No one called.

I got Qwest service in January and I called them back later because I did not want to have phone service with them. Somehow, they made a different account so I got another bill. When I called because my service was shut off, they said that I had to pay a $200 early termination fee! I did not cancel anything yet they say I did.

Now, I get phone calls every day and all the time from someone different. I will not pay this because I did not mess this up. Whenever I ask to speak to a manager, I am told that they are in another call and I do not get a call back from them. It is sad when a communication company has problems communicating. I ended up having 3 accounts then some were closed but they still say I have to pay the balance! I hope they will figure this out any time soon because I have better stuff to do then to talk to them every day about the same stuff they messed up.

Some ** from customer service with Qwest put in an unrequested repair ticket for my cab business office phone on Feb. 16, 2010, which removed the remote call forwarding which we use as a cab company multiple times a day. Also our long distance and by the time it went through on Friday night, Feb. 19, the business office was closed and repair refused to fix the problem until a repair ticket can be put in on Monday! We are not a bank with 9 to 5 hours, our highest call volume comes in on the weekend nights and we had no service to get the calls to our dispatchers who live in another city, an hour south of where the office is located. That is the reason we depend so much on the remote call forwarding, to get the calls to them then they get the drivers to the customers.

Two people I spoke with at Qwest put a hard call forward on to a local number for one of the cab drivers who ended up having to dispatch all the bar rush weekend calls while still trying to drive people around. How safe is that? How can a cab company function without a phone with long distance and call forwarding to their dispatchers? We can't! It's a university town, the college students are from all over the USA and we have to use our long distance to notify them that their cab has arrived to pick them up.

Today, I spoke with this obscenely rude ** of a supervisor, Kathy Stock, who absolutely refused to do another hard call forward even though they could. She said they wouldn't because it's against policy. Then she actually said that I'm the one who requested the change! There is absolutely no way I would do that to the company I've worked so hard to build. They have done irreparable damage to my 3-month old business, our customers were angry that they were not able to reach us when they needed us. They have cost me over a thousand dollars in lost business and they simply refused to admit they screwed up or to remedy the problem. Yes, please have an attorney call me because of all the damage they have done to my business and all the money they have cost me due to some ** high school dropout customer service ** who doesn't know the first thing about business phones, I'll be suing Qwest over it.

Promised business service to be set up. Did not explain the services available. Took 3 days for Qwest to determine that the order was not being completed. Upon resolving the order, they determined that a week would pass before the service can be established. Qwest advised that one of the initial services (voice mail) offered was not available after the fact, causing us to further delay the phone service in search for another provider.

I am not a Qwest customer, even though Qwest has a monopoly for Internet, phone and TV in my apartment. Instead, I have Verizon mobile broadband and read my Amazon Kindle instead of watching TV. Why? Because of the incompetent customer service reps at Qwest. I thought it would be easy to call in and order internet and TV, but I was wrong.

First, they were confused because I already had a Directv account at my home in Dallas. It was difficult for them to comprehend that I did not want to transfer my service. I just wanted a second account here in Phoenix. Apparently, their computer, or its operator, had problems setting up my account because I already had an account. When they needed a credit card number, I gave them a number and a billing address, which is the same one that Directv already has on file.

They called back to tell me that it was declined. I asked them to read the number to me and they missed 2 digits so I gave it to them again. It was still declined. I suggested that they check the billing address, then they saw that they had used the service address, not the billing address. On the third time, it went through and we scheduled the installation for TV and internet. On the next day, I got voice messages and finally they got through to me while I was taking my mother to the doctor. I was informed that my credit card was declined once again, with the implication that I was some sort of retarded deadbeat.

I gave up and told them to just cancel the whole thing since they obviously did not know how to enter a credit card and billing address. Who knows what more they would have messed up if they actually knew how to enter my credit card. In the meantime, I got multiple fraud alerts from AMEX because someone kept trying to charge my card but they didn't know the correct billing address.

I have been a Directv customer for over 10 years and have always received excellent service. I fail to understand why Directv would affiliate with an irresponsible, customer-unfriendly provider like Qwest. I sent a complaint to Directv and Qwest. Directv promptly answered, apologized, and referred my complaint to management. Apparently irate customers are common at Qwest, and since they have a monopoly in this apartment building, they don't really care about my complaint.

I am really glad that I am the only one here in their monopolized building for a few months, and would never again consider moving anywhere where Qwest has a monopoly. Multiple phone calls implying that I am a deadbeat without any credit. Maybe someday, I will get good enough credit to use their crummy service. There was reduction in my credit score by 2 points due to inquiry and fraud alert from AMEX credit card.

Anyways, I finally was able to reach someone in the Fraud Department.

That alone was a challenge. When you contact the Billing Department, they are totally in the dark. They pulled up my info and were not able to provide me with a phone number or name. I was informed that normally the Fraud Department does not even talk to us, the customers. But, I persevered and found a phone number which I gave to the Billing Department (that way the would have a phone number if they needed in the future). After a very long conversation and my increasing annoyance, I was able to have my long distance turned back on. They would block international. I told them fine by me because I do not do international calls.

Now, at that time, I was not able to dispute the charge. I was told I would have to wait until the actual statement came out, which it did the following month. That again was a nightmare. Nobody was listening to me; I was bounced from one person to the next with no help at all. Except I was told that maybe someone broke into our place. Well, no, nothing was broken and some of the calls were made when we were asleep or getting ready in the morning plus we have a dog that is part boxer & rott. I can't think anyone would be alive if they broke in, not with Holly, our dog.

Anyways, someone then implied that someone in the house made the calls. There are only 2 people, 1 dog and 1 cat. My daughter and I did not make the calls. Now unless the dog and cat are smarter than I think, they couldn't have either. But, the Qwest employee suggested that maybe the cat or dog did and maybe I should turn around and charge them. For 2 months, I have been ignored and belittled. My last conversation with another investigator went something like this, they would not call the number on the bill themselves. They would not provide me with a copy of the report or who the number belonged to (the calls to the UK was made to one number along with one in Singapore).

I would have to have a subpoena for that. Makes you wonder, if they won't dial the number to see where it goes there must be something "tied" to it. Maybe a virus? But, I had an interesting conversation with someone this weekend. During that same time period, I was having computer problems. Well, guess what, a major virus right after my daughter downloaded updates from Qwest. Right now I am in the process of compiling info to turn over for further investigation. I am not lying down and paying this $3000 bill. Not ever! So, a word of warning, do not utilize Qwest. Do not accept updates with them. I would like to hear from anyone else that may have had a problem. Thanks!

Approximately a month later, I received a letter from an external collection agency regarding this same balance. I explained the situation, sent them the confirming e-mails and contacted Qwest yet again. With sincerest apologies, the situation had once again been cleared up. Today is December 27th 2009, well over a year later and yesterday I open a letter dated December 14th 2009, from ERSolutions, Inc. (collection agency) regarding: Creditor: Qwest. Balance:$165.97 I've spent many, many hours on the phone during my normal working hours trying to get this situation settled. I've also had credit problems in my past and have worked extremely had to get my credit back on track and keep it that way. I can not have blemishes like this showing just because giant companies like this think they can do whatever they want to whoever they want without repercussions.

I've had qwest for 3 years now and I can't seem to get constant internet speed. I call to complain, but get passed around from person to person with no concern with the problem I have. Qwest is the worst provider ever. I can't get any other ISP because qwest provides the other companies with internet service. The fact that I call on a weekly bases is enough to drive a person nuts.

Qwest is regulated by the FCC and the State Utilities Commission provides oversight. Commissioners are appointed. Washington State residents should contact the Utilies Commission if Qwest wont resolve their problem, keep copies of communications. The Utilities Commission has gone after Qwest in the past and Qwest is required to report to the Commission. In the unlikely event the Commission does not respond appropriately, get your local representative involved and don't give up. All states should have a similar commission. Qwest is a bully and I also have had problems but I am not going to take it and you shouldn' either.

Three business days in a row, I have attempted to get my internet service reset, as the company is unable to hold a connection to my modem. Each time I call, I am greeted by a computer that asks me for my customer information, then takes 11 minutes to tell me all the wonderful new improvements they have made which I do not care to hear. Then I am transferred to a person, who asks me for the exact same information the computer just got from me. This person speaks english as a second language, and chews gum, so I am unable to understand half of his/her/its questions. When I ask these people to remove their gum, I am still unable to understand them because of broken language and unrecognizable sentence structure. I ask for an english speaking supervisor, and am transferred to another hispanic person with gum in their mouth and broken english. This company is based in the nordic captial of the United States (minnesota) and I am unable to find a Sven, an Ole, or even a Dave or John. I want MY America to require its workers to speak fluent english! If i go to Mexico, i am required to speak spanish, if i go to France, i am required to speak french.

Someone came by and indicated that I can save $5 a month changing to fiber DSL with Qwest since I am grandfathered in. I would be able to keep my existing modem and hardware, and wouldn't see any changes at all on my installation. The day they changed it, now nothing works. Oh I have to buy first it was a $60 modem, now I have to buy a $100 modem. Oh; and they can't return me back to my original DSL. So here I sit with out Internet in my home. Nobody there seems to know what is going on and can't tell me the straight up on what is going on. This is not only one giant joke, it's also one major headache.

and I tell them they have the wrong number andthey don't stop calling.

And then they called to confirm the phone service and then it changed from what we had been quoted they said it was for 6 months and then for the first 22 days they would have to charge us $175.00 and then it would go back down to the normal price and then said the special was only for 6 months. However what they are offering for a year for the internet and phone are cheaper than what we were quoted so something was rotten in Denmark so we called an cancelled and we are still trying to deal with Comcast Cummunications.

When I ordered my internet and phone service the man told me that my internet was 14.99 for 12 months and phone service was 34.99. the modem that we got from them was 100.00 with a 60.00 discount that was to own. they never said about a fee for delivering the modem that we had to pay for. and they never said that there were no other charges that were going to be added to the phone bill besides tax. I know that they bill a full month in advance and a partial month. I got my first bill and it was 179.21. when I have called no one will explain the bill to me at all.

every time it rains or snows I loose my telephone service....I have called on this a number of times , but the problem is not,,,not fixed

Hey Qwest, last time I checked, I'M paying YOU.

So now I have a 200.00 disconnection fee and not even the Corporate Office could care less about my issue. As a matter of fact, they are supposed to handle their customers on an ever greater professional level but Brenda was just as rude as the local managers. I can't wait to purchase another home so I never have to deal with Qwest again. I am going to tell everyone I can about their poor service and how they treat their customers.

Finally, after failed attempts to get help & thousands of dollars later, we decided to cancel our wireless service with QWEST. I took time away from work to go through my bills in detail and found that we've been going over our minutes for some time. I asked the representative how much we are being charged for overage minutes, since I couldn't find this information on the bill anywhere- and was told 40 cents per minute. He also told me that we should get a text message when we go over our minutes. Never once, have we received such a message. (While we have received text messages, it was always pertaining to the bill- not overage minutes) I am disappointed that despite our phone calls for help- no one ever bothered to evaluate our usage to determine whether a different plan would be better suited to our needs.

loss of time, errors in bill, breech of agreement.

I am losing valuable sleep. I have a stressful job and my hours are 6 am to 330 pm. I go to bed between 830 and 900 to ensure I get good sleep. These phone rings have disrupted my sleep and I have great difficulty falling back to sleep.

On Mon 2nd of March 2009 a contractor will start working on a Concrete Block wall around my hole property, I don't know what will happen with that cable. I have been trying to have Qwest remove it for about that 6 month. I feel frustrated because I read on line that someone riped one Phone line cable and was charged like $1,500 or more for it, I cant get charged for that. What to do?

stress

The physical and mental harm is the fact that I have to go and cancel the credit card and make numerous calls attempting to locate businesses where I used this credit card to notify them of my problem and stop them from giving my personal business to any of their affiliates.

Months of stress and distress, threats of ruining my credit, cellphone calls for hours to the billing dept with no help, purposely being left on hold for 30 mins at a time. Agitating medical conditions.

Right now the bill they say I owe is close to $300.00. The new bill I am going to receive shortly will include another month of phone service which I cancelled, plus will include anothe internet servic bill for 1.5mb. so add another approx $80.00 to that.

Mistrust of our whole system.

Also the day before my wife and i had decided we would call and try to cancel one of the phones we are currently using to lessen the monthly cost of our bill...istead of letting us drop one phone, they gave us 1 year of free high speed internet service. So i dont see why they cant eat 20$ to provide a suitable replacement phone, not some cheap crappy flip phone. THIS IS NOT RIGHT AND WILL NOT BE TOLERATED BY ANY QWEST CUSTOMER!!!

Everytime we call they will not let us talk to a supervisor, they will call us in 24 hours--NEVER HAPPENS! The last time we called they were to have the service person who came to the house call us. NEVER HAPPENED! we pay our reqular bill, but do not pay the repair bill. They are threatening to disconnect the phone. I have sent an e-mail to their ethic department--NO RESPONSE. They do not have a CUSTOMER SERVICE DEPARTMENT. I should be call the PASS THE BUCK DEPARTMENT!Is there a number or person that could help me get to the right person?

We have been paying for Qwest DSL since February 2007 Our 2 year contract is over in April. We are paying $26 a month for service (with all of the taxes and fees it is about $40) plus $5 for a modem, $5 for line backer.

01.16.09 Since the beginning internet service has been on and off and then this morning I wasn't able to connect at all. It took several phone calls to Qwest and suffering through the mechanical voices to finally reach technical support. This person made me go through turning modem on and off, checking it's brand ect., and then finally tells me your port has been down for 9 hours. I lost 1.5 hours of work!

losse bussines

I currently have a fairly new cell phone plan with Qwest Communications (about a year). It is part of their bundled program. I have home, cell and internet services bundled. In August, 2008 I received a letter from my cell phone insurance carrier that said that as of November 13, 2008 I will no longer have insurance on my cell phone and to contact Qwest for my options.

When I talked to the reps I was told that it wouldn't cost me any additional money to move to Verizon. However, when they started the process I was advised that it would cost me $400.00 to go to Verizon. The rep told me that quite a few of the customers were being charged deposits. So either way, I am getting screwed by Qwest.

I am on a fixed income, I have a terminally ill husband and need to have 24-7 contact with him whenever I am away from home. I do have a job and need to be away from home to work. We barely make enough income to cover our basic bills and nothing more. My cell phone is not a luxury, but a necessity. Qwest made it easy for me to have my home phone, my cell phone and internet for medical information and contact with physicians and family. Now I will be losing all of that and cannot afford to get a new service, because I will have deposits with all of the services.

I dealt with severl people trying to repair my phone. I was told someone would be out between 9 a.m. and 1 p.m. When no one came, my husband called and was lectured to about others' problems worse than ours. We just wanted to know when they planned to come as I had taken the day off. Qwest said if no one came by 8:00 pm to call them again.

Lost a day of work just sitting around waiting for them. They felt no need to let me know what was happening. Absolutely no consideration for my time. Would like better customer service on their part. Will change companies!

I called Qwest for a new number on Thur. the 29th. They said it would be on the 30th. We said that would be great. So we did the first mistake by forgeting to get a phone. But by Tue. night my mom had a phone in her room but nothing came through. So I called Qwest on Wed and they said they would get a repair guy out there on Thur. I checked again on where my mom lives and still no service. Today the 7th of Nov we got a machine call from Qwest saying the repairs were done.

So I called called the assisted living home where my mom is and asked them to go check and see if she has service. They called me back and said no service. I called Qwest once again and they sent me over to Repair and she did a line check and yup line is dead! I asked why the message saying that is was fixed and it wasn't! She said they can do that. I told her it was false advertisment and wrong when it wasn't fixed in the first place.

So now they are to send someone over tomorrow the 8th of Nov between 8am-2pm. So when I get home from work I can call again and see if we finally have service. That is not right that they can lie and say it is fixed when it is not. So really this has gone on since Tue Nov 4th and tomorrow is Sat the 8th of Nov. My mom is 86 years old and it is a good thing that she is able to use someone elses phone when she needs to.

None actually, except I'm just irked. VOIP telephone looks real good to me now.

We finally did get a subcontractor out to our home to bury the phone line summer of 2008. **We have had three middle of the night visits from the Sheriff stating we had a 911 dial up and they were required to investigate the reason for the calls. After the first incident we called Qwest and we were given the reason for the incidence was our faulty cheap phone. The employee went to to state I know it sounds crazy like we are being taken over by electronics. I asked him, Do you really expect me to believe that?!

We immediately cancelled our Qwest Services. Trusting them our services were cancelled, they were not. A month later we were still connected to their services and being billed for outrageous calls. More 911 calls, hundreds of Directory Service calls monthly and now we are getting bills for 3 way callings and Long Distance. * We were using the phone line for internet dial up , never for directory assistance, long distance, 3 way callings etc...

We have tried a handful of times to talk to management over the phone and just today we were told Management would have to call us back another time. Also, they are not cooperating and fully refunding what was billed to our account because they said it looked reasonable. We will be refunded all the charges they have wrongly billed us for. We cut the cable to our home in hopes not to have any more visits from police. One employee told us, Management has refused to credit our accounts.

emotional damage /unsafe feeling with Police/Sherriff want to search your property repeatedly due to Qwest not fixing/delaying their own computer problems. Hundreds of dollars in phone bills that we are not responsible for.

I have about 10 hours on my cell on this issue. I have no service. I am in collections. They have my money on another account they have not even refunded!

I am currently performing in a local theatre and have no phone to be contacted with information about the shows -

Over the past several months, I have repeatedly attempted to rectify the difficulties I have had both with my wireless phone and internet service. Unfortunately, Qwest Customer Service has continually failed to adequately resolve these difficulties, and my attempts to reach Qwest Utah President Jerry F. and Qwest Chairman & CEO Edward A. M. have been left unanswered. Nevertheless, I continue to pay for one non-working phone, a quickly breaking phone, an unusable modem and problematic internet. I;m quickly recognizing I am powerless against this corporate giant, and am trapped in a two year contract (which I recall being informed was only one year).

About a month ago, one of the two phones on my account (both Nokia 6165i) began to crack at the left hinge. These phones were provided by Qwest at a discounted price with what I believed was a one-year service agreement. As it has been less than a year since receiving the phones, they are still under warranty. I was willing to believe, at the time, that this individual phone was defective. Nevertheless, Qwest's repair department refused to replace the phone. Since that time, the phone's damage has become irreparable.

Over a week ago, the second of the two phones on our account began to crack at the left hinge, in the same location and manner as the first phone. Again, the phone is under warranty, and the similarities in the damage indicate a flaw in the design. Qwest's repair department continues to refuse to replace the phones, despite the failure of this poor-quality product. Additionally, the account is locked into a contract through December 2009 (two years from the date of activation), and an early cancellation fee of $200 per phone was threatened when I suggested cancellation may be in order. At this time, Qwest has refused to provide a copy of this contract, and the "loyalty department" has been unavailable with each call.

Since obtaining internet through Qwest, internet access has been neither "high speed" nor "reliable," as advertised. Digital signal is frequently lost at or around 4 PM (a time, I expect, when demand on the DSL is at its peak), and it remains down for hours to days. Multiple calls have been made about this problem, and no resolution has ever been made. One such call ended in a representative attempting to download a "packet" to our self-purchased modem, which destroyed it. After a week of phone calls, a replacement was offered at a discounted rate. This "replacement" functions only with Qwest services, and the "discounted rate" was over $90.

We have had multiple technicians come to our home for this difficulty. At first it was suggested the problem may be with the wiring in our home, but each time a technician enters our home (thereby creating an additional $50 charge), they discover that is not the case. I have learned that the problem may caused by the demand on the DSL lines in our area, but Qwest refuses to admit this fault and continues to provide less-than-adequate service, if any service at all.

In order to better document these repeated difficulties, I have requested a copy of the wireless contract and the notes on my account. Qwest, however, refuses to provide this information. Throughout this process, I have dealt with difficult to navigate phone systems, customer service representatives ranging from hostile to rude, representatives unauthorized and unable to assist me, promised callbacks that never occur, supervisor escalations that leave me on hold for 15- 20 minutes without ever reaching a supervisor, and a general misrepresentation of services. I've moved up the ranks of Qwest about as far as I can reach, and my past two email to Jerry F. and Ed M. have been completely ignored.

All I want is the chance to gracefully leave Qwest behind. But Qwest has damaged my originally purchased modem beyond repair (at a cost of $90), charged me for a Qwest modem that will work with no other carrier (at a cost of an additional $90), and left me with countless hours and days of charged downtime and technician visits (at an unknown cost). Qwest also refuses terminate the wireless contract without an early termination fee (at a cost of $400), despite being charged for one non-working phone, one barely working phone, and sporadically functioning internet access (at a cost of about $140 a month). They have also left me unable to properly document these difficulties and any potential resolution by refusing to send a copy of the signed wireless contract or the notes listed on my account.

In 2007 qwest offer price for life for internet service. When i signed up i went into detail for the cost. the rep gave me a price of 38.00 plus 5.00 for modem. I have the numbers written down. In 2008 I made changes to my service and made sure that the internet price for life cost would not change. I have these numbers written down and was assured that this would change nothing. Now I have been told that my cost will go up because of a computer issue in billing. Customer services says i would never have been given that price. This is a flat lie. anyone else having problems? I want to know if other buniesses are having this issue

Lucas put a block on my long Distance Service, because I was unable to provide my social security number or date of birth over the phone. I work from 8am to 5pm and I'm not allowed to make personal phone calls there for unable to disclose such information. Lucas has been [unhelpful] about this matter and I ask to please speak to his supervisor or that someone else takes hold of my case.

My Mother will have to pay the balance of $117 of a prorated 2-year contract and not be able to use her phone.

I recently signed up for Direct TV through Qwest's online services. I was to receive a service at a discounted price for 12 months by bundling it with my Qwest local phone line and internet service. Direct TV activated my service 3 weeks ago. When I received my first bill from Qwest it was considerably more ($18) than what I had signed up for, so I called them. The customer representative explained to me that I needed to apply for a rebate from Direct TV to receive the rate that I had signed up for. I was not aware of this signing up online. In fine print online it says that this rebate would be sent out at the time of my first bill.

Although the Qwest rep. filled one out for me, the rebate will be only applied for the next 12 months billing, not the first bill, as it only applies after you fill out the rebate form, not upon activation of the service. I find this dishonest and disreputable on Qwest and Direct TV's part. I have lodged a complaint with Direct TV that this is not clear enough, and with Qwest, but neither company would make a commercial gesture to accredit the $18 I will have to overpay on my first bill.

I had a similar experience when I signed up for my DSL with Qwest--they did not give me the one yr. promotional discount that I had signed up for online until I called when there was a mistake on the first bill. Even so, they sent me a $50 gift card and continued to over bill me the rest of the year. Consumers need to be warned to carefully track their bills with this company. I had to spend hours on the phone and will have to pay $18 more on this bill than I signed up for.

A few weeks after obtaining my cell phone from Qwest last year, I was on the phone and received a loud shriek. I thought it was a not-so-nice warning that my battery was low, but nope my battery was charged. When it happened again, I called Qwest only to be told sorry, you'll need to buy a new phone. So I took it upon myself instead to buy a new battery. Low and behold, it happened again.

I just attempted to use their live chat feature. When the customer service rep asked me for the security code. I typed it in (from the actual security code I received from Qwest), he said sorry, that is an invalid security number. I told him to forget it and would attempt to talk to another live person. Nowhere on their website or on their bill have I been able to find an actual address to mail them a letter of complaint. To get out of the contract they'll charge $200 per cell phone (we have three). Never again.

I called Qwest to request an appointment to look at a problem tree on my property which I wanted to consult with them relating to their phone lines prior to cutting the tree. I made an appointment for between 10:30AM and 12 Noon. They never showed up and never called.

Later I called their operator back and she said they called at 8:30, but I told them I wouldn't be home until 10:30AM. No one had called at any time that morning because there was nothing on our answering machine. The operater said the technician would call me back in a few minutes I hung up.

I waited another 1 1/2 hours and they didn't call. I called them back a second time after waiting for them to show up for 4 hours. She kept me on the line for an additional 30 minutes while trying to get a hold of the technician who apparently wouldn't answer his phone. She said he couldn't make it today and they would try to get another tech out before 5PM. and he would try to get fixed for free what ever the problem was.

Lost 4 1/2 hours I could have been working on the problem, I was trying to consult Qwest about. They could have left a message on my answering machine if they weren't going to show up.

No damage yet, but my husband and I are both in our late 70's. It's dangerous not to have a land line.

I called to move my house phone, direct tv, wireless and add broadband from New Mexico to Arizona, the qwest rep john said he would take care of every thing and I would have a bundle with one bill,I and my wife have been double billed spent 30+ hrs on the phone , Direct tv was not working from oct 19th to nov 20th still double billed call every month get hung up on after 2hrs and 3 people changesstii getting double billed and lied to.

I received a statement from Omnium Worldwide dated 8/28/07 stating they were retained to assist Qwest to collect $201.01. And they had disconnected our services. I called Omnium and stated I had disconnected service and wanted to know what the $201.01 was for? As I had paid up the account. They said since I was disputing the amount I would need to contact Qwest. On 9/4 I spoke with an Amber, Margarita and a Bonnie in credit management. They could not find my account that I had given them, they initially could not pull it up. They worked with me for over an hour and we had not been able to resolve my issue.

My phone line goes in and out of service, especially during the mornings (for the last month) This week has been by far the worst though. We are a home based business and it has been quite frustrating. We have two lines. In one week we have called 10 times. At one point I asked the rep, if they were going to credit me for all the times my phone was not working she told me she doesn't deal with that and to call the business center, and she purposely hanged up on me.

I find it appalling that after being a loyal Qwest customer for over 8 years that I was still given such a hard time getting released from a bad contract and being made to feel as if it was somehow my fault that the services was not working.

A number of months ago I sign up for a package deal with Qwest. There were disagreements and communication proglems galore after I saw my first bill. We got things worked out after a number of phone conversations over a few days--or so I thought. One aspect of the package never materialized. My DTV bill was supposed to be 'bundled' into my phone bill but never was.

I have now been referred to a collection agency, have threats to cut off phone service, and have spent $10.00 for certified letters to the collection agency protesting the charge.

I requested a DSL line and Qwest installed DSL and voice, assigned a number and collected for the voice portion for two years and eight months. Recently we installed a new phone system and found out the voice was not working. Qwest determined that the voice WAS NEVER HOOKED UP, but now says they only have to refund two years of payments since the phone was out of service and there is a two year window.

They claim that they can keep the other eight months of payment because I did not tell them they never hooked up the line. The line is one of four to my business and was used exclusively for DSL, was not part of our answering service or roll over service for incoming phone calls. They claim it is my fault for not discovering their mistake sooner.

They feel they should keep eight months and one week of payments for a line they NEVER INSTALLED. I think this is just wrong. The state PUC which never met a business it couldn´t protect sides with Qwest who says the phone was out of service when in fact it never was in service.

I moved home and arranged to have my phone reconnected as well as have DSL internet. I also ordered Direct TV through Qwest to be reconnected. They arranged to visit my property on the 11th of July but told me that no one would need access to the property. My phone was not connected on the 11th so I called and was told they did need access. Another visit was arranged for my phone etc on July 20th.

I made arrangements to be there and no one showed up between 8am and 6.30pm. I called repeatedly and was told eventually by a supervisor that someone would be there at 8am the next morning. Again, I took time off work and had Direct TV showing up during the morning but they needed a phone line. No one showed up or called. Eventually, someone from Qwest arrived at 1pm. Direct TV meanwhile couldn't come out as they were given the wrong address by Qwest, so that was reschedule for Aug 3rd.

When I subsequently called to ask for compensation, I was told I would have a month’s credit. I have just got off the phone after receiving a bill with no credit - and being on hold to speak to someone yet again who could authorize a credit. If I could change my service I would, but living in a remote area it is difficult to get other service providers.

I have lost business, since I spent years building a reputation, but with my advertizing going to another number. Now I can't advertize at all with Qwest unless I spend even more money and get land line phone with Qwest- which I would have had in the first place...

Talking on the telephone is almost impossible. My son works in the evenings, I am always concerned that in an emergency, our line will be out and he would be unable to contact us.

I have spoken with five different representatives with no action taken, despite promises. The sixth technician finally listened and was able to contact Vartec. Now, Vartec is not able, yet, to re-establish long distance service. In the meantime, I am left without resort to communication via telephone, unless it is in my city. Vartec, with its outsourcing technicians appears to be as incapable as Qwest has been, so what is a consumer supposed to do? Get in touch with the FCC? We have relatives in other areas who are quite ill and have family members flying internationally to Marion. We cannot call them. The break-up of the Bell system has been a disaster. It's ludicrous!

my piece of mind is disturbed and I am not getting sleep and I feel nothing is being addressed as to the exact cause of this problem and Qwest isn't addressing this problem at all.I have purchased two new phones just in case my old phones were faulty.

Well it is Monday and our home phone is not working yet again. A service repairman was out working on the box behind the house yesterday and today the phone does not work. At least every two weeks and sometimes twice a week for the past year we have not had service and we have had to contact Qwest. They usually try to blame in our our cordless phone batteries, but we have one land line that does not work either at the time. Since I work I usually make a service request on line since the waits for service on the phone can last as long as 20 minutes. The problem is usually solved by the end of the day but this seems to happen way too often. I pay over $50 a month for just basic phone service with caller ID, unlisted/unpublished number and voice messaging and I think for that money the service should be a lot better than it is.

They put us into collections after we paid our last bill. They sent us 5 final bills all of varying amounts.

I called wanting to cancel my phones, because they did not hold up to their end of the agreement. They said that I had a contract and I was going to be charged $200.00 for each phone if I canceled the service. I was told if this kept happening I could cancel the service with no problem. That was a lie. I am still on the phone every month for corrections having to be made on my bill.

Mark should complaint to the Arizona Attorney General and the Arizona Public Utility Commisison. He can find them both in our Consumer Resources Guide.

I was extremely angry about the whole situation and I would discontinue my home phone service with the company if I could, but they are the only phone provider in my area. I was supposed to get a large credit off this bill and they are still charging me after the service was discontinued and they are trying to charge me for a phone I am returning.

I moved into my new shop on August 5. It is now October 18, and my phones are still not working properly. I have called Qwest an average of 3 times per week (I say average because there have been weeks where I have called them several times a day). There have been 3 days where I spent more than 75% of my workday JUST dealing with Qwest on the telephone TRYING to get them to fix my phones.I have lost LOTS and LOTS of business. I have lost customers because Qwest "accidentally" turned off my business line on what is supposed to be the busiest day of the year. My customers thought that we didn't pay our phone bill! I JUST WANT THEM TO FIX MY PHONES! THEY ARE THE ONLY PHONE COMPANY THAT SERVICES MY BUSINESS PARK!

Qwest then denied me phone service because the previous tenant here owed them money (Christian S. - $254). They suggested that I track him down. It took a phone call from my landlord to establish my phone service. My first month's bill was $214; although this was high, they did warn me that it would be. Also, a neighbor confirmed that his first bill was the same amount, so I paid the first one. The bill for the second month of the most basic phone service that I could get is $232.30. I have NO long distance service or calls (I have a calling card for that). Qwest bills are cryptic and make no sense at all; several people who have seen it can not make any sense out of it. It lists five different dollar amounts, but calls are not itemized, so I can't figure out what calls made it go so high. It lists $42.30, $49.98, $78.08, $170.34, then, after a small list of additional charges (which do NOT add up to the total), jumps to the final amount of $232.30. It makes no explanation or justification for the final amount at all. It has been suggested that Qwest is trying to recover the money that the previous tenant owed from me. Because of the above, I now question the first bill as well.

I never got what they told me! I've asked twice now for a investagation on my charges, from my bills I have, they are taking away the minutes that I've used between cell to cell, and cell to home. Which in turn would cause my bills to be so high!

I have a couple of wireless phones. I just began reading some of the complaints regarding double billing, poor service. My sister and I are so fed up with Qwest but we cannot even begin to figure out how they do it. I have a post graduate degree in Education organization and how to deal with bureacracy is one of my workshops. I am baffled by the ineptness of this company. I cannot begin to describe it.

I have never been as irritated as I am with Qwest. I include being a Marine, licensed foster parent (DSHS) but this company has no idea what is going on and how they are treating loyal customers as hostages who are "stuck with the company." I cannot drop even two of my phones because somehow despite spending close to $2,000 the past sixteen months for a service that is supposed to be $89.95 a month, I would be hit with big penalty charges. I want to give up but hundreds of kids that are high risk and need sometimes to talk depend on the one number.

I discovered Wednesday 21st that I had Qwest extra-services that I never requested, such as caller ID, security screening, along with other undesired services. I spent 40 minutes on the phone Wednesday evening with four different Qwest employees for having these services removed. Five days later, we still have these services active. Still in the same period of time, we discovered that people who were trying to call us from outside Arizona (either from another state or from outside the country) could not reach us when our phone was plugged in. Actually, these people reached someone else's home at each call attempt, despite the fact that they were dialing our number correctly. I called Qwest about that problem. I was told that I had a kind of filter on my telephone line, and that I should dial a certain number in order to de-activate that filter ... but when I did it, I heard an automatic voice saying me "try again, try again, try again". Thus, five days later, we still could not receive long distance calls.

Economical damage of $108.90. I feel that I have been cheated and taken advantage of. I have given Qwest all of my business. Home phone, two cell phones, Internet, and DSL services. As a result of this charge I have cancelled my DSL through them I will be looking for a new Internet provider and a new wireless company. They will not be getting any more of my money than necessary from now on!

Also, I was told I would receive three $50 credit cards after I paid for the three phones and I only received two. When I received the first bill, the residential line was not included in the wireless plan and Qwest had a $193.22 equipment charge (first of several equipment charges). I called and complained and was told the mistake was mine and they couldnt change anything. After several phone calls and complaints, and nothing being done (they did give us a one time rebate of $150), I canceled my wireless plan in May and was charged a $200 per phone fee for canceling my wireless plan. For the time I had the wireless plan, and if the agreement I agreed to had been honored, the total cost should have been $638.99; Qwest has charged us $1808.45.

OK, in order to correct it we have to start from scratch and lose our e-mail address. Too much headache. Next, we discover that my husband is sending out e-mails that show up under my name. Qwest screws up the account setup. Both Qwest and MSN say there is no fix other than to set up a whole new account. However, they do not recycle e-mail addresses, so we'll lose those as well as being without service for 3 weeks. Next, we receive a package addressed to a man we have never heard of, at our address referencing our second telephone number (fax line and supposed to be DSL). Turns out it is the modem for DSL service on our second line. It will be billed to us, although the user name is someone else and the e-mail is something we never requested. Again, they have completely botched this order - I spent 3 straight hours on Friday, July 12, as well as numerous calls to Qwest and MSN.

I called Qwest and they told me that the machine that counts the minutes does not make mistakes and refused to fixe it, I also complained about roaming charges and they refused to fix them as well arguing that I call every month to complain and that its my fault to be calling while my phone is on roaming, but sometimes sitting in my apartment I'm already in a call when the roaming starts and I don't notice until later, what am I supposed to do?

The phone was shut off, no one knows who Natalia is, and I am now stuck with bills that I am not responsible for. Their only reply is that they dont have any record of the call that was placed from SF so I am responsible for the charges. I am a longtime customer and have always paid my bills. I did what I was told to do and am still being held accountable for chargers that I did not incur. They would rather lose a longtime customer and potentially thousands of dollars from an honest customer than to admit that their system did not work properly. Unfortunately I don't have that refernce number but I have reference number for another call that they have no record of. But of course their system is infallible.

Well, we finally got over that pain in the neck and then were shocked at an even deeper level by Qwest. We received a threatening letter from a collection agency saying that we hadn't paid a $600 bill we owed to Qwest for cellular service. Well, first of all, we have never owned a cell phone of any kind. Secondly, they didn't even have our correct address or phone number on the bill. Thirdly, we never received any prior warning about this bogus bill until it had been sent to collections and damaged our credit. Qwest was - as usual- confused and befuddled and rude at every level. They verified that we never had cellular service with them, but weren't going to fix the problem they had created with our credit. That was going to be up to us. Well, after some serious threatening, we got them to agree to call the collection agency and explain their mistake. But until it is all taken care of we will have that scar on our credit. What is their problem. Why are they so messed up?

14 months of trying to deal with Qwest on one of their 2 in one phones. It has gotten completely out of hand where they will not talk with me and have disconnected all my services. I have filed complaints with the Idaho PUC and the Idaho State Attorney General. This is all their falt due to extremely poor customer service reps. and extremely poor record keeping.

I suffered and am still suffering from the extremely poor service. In October of 1999 I received my cellular phones and was told I would get 10 percent off because I purchased two (at times I did not receive my promised 10 percent). Then in the year 2000 after arguing and them rendering my phones unusable they over charged me $700.00 and finally reimbursed it (after a Channel 7 news story).

I believe there is a lot they owe me for loss of clients in 1999 and 2000 that have been lost or money I would have made via technical support call I would have received if they did not overcharge me $700.00 and then shut our phones off that I use for business. They really hurt my business and my time I could have been spending with a client.

Qwest double billed me for my cell phone this month. While the account person was coridal and immediately fixed the account when I called ot complain, I was distrubed to hear her say that "everybody got double billed, oops." I wonder how many senior citizens and less vigilant consumers have paid their double bill from Qwest this month?

No damage reulted to me. I am concerned, however, about the thousands or even millions of extra dollars Quest is collecting this month if, indeed, "everybody" got double billed. Will Qwest voluntarily refund the overpay without to everybody without being asked? Why do I doubt that?

Finally, I had to call the Corporation Commission and file a formal complaint. They were required to respond to my complaint within a certain period of time and "Mary" from their executive office called and apologized, saying that the company has grown so quickly that they cannot keep up, and cannot provide good customer service. Supposedly the bill was settled, however I have yet to receive the requested confirmation letter. The damages that I suffered in the end were the result of my anger about this whole situation. It got to the point that I couldn't even talk about it without getting absolutely furious. Now that it's over I don't feel any better, the representative from Qwest that called apologized, but what does that do for the hours and hours that I spent on the phone trying to get this straightened out and how close my credit came to being damaged by something that wasn't my fault?