Omar of Seattle WA (01/07/09) I have 3 years report and report..... a problem whit the phone lines. sometimes when rain one or two of my lines come down out of service.an like now 01-07-09 they(qwest)letme out service for 3 days. they can came until 01-10-09, an we losse bussines.
losse bussines
Vivian of Sierra Vista, AZ December 12, 2008
Vivian of Sierra Vista AZ (12/12/08) I currently have a fairly new cell phone plan with Qwest Communications (about a year). It is part of their bundled program. I have home, cell and internet services bundled. In August, 2008 I received a letter from my cell phone insurance carrier that said that as of November 13, 2008 I will no longer have insurance on my cell phone and to contact Qwest for my options.
I contacted Qwest initially to see what was going on and was advised that Qwest was getting rid of its cell phone program, but was not given any other information as the time. After multiple call to Qwest's so-called customer service reps and then being transferred over to a Qwest Transition Team I was told that I had to changed my cell phone carrier before February of 2009 or lose my cell phone service completely at my expense of 200.00 ETF.
When I talked to the reps I was told that it wouldn't cost me any additional money to move to Verizon. However, when they started the process I was advised that it would cost me 400.00 to go to Verizon. The rep told me that quite a few of the customers were being charged deposits. So either way, I am getting screwed by Qwest.
I am on a fixed income, I have a terminally ill husband and need to have 24-7 contact with him whenever I am away from home. I do have a job and need to be away from home to work. We barely make enough income to cover our basic bills and nothing more. My cell phone is not a luxury, but a necessity. Qwest made it easy for me to have my home phone, my cell phone and internet for medical information and contact with physicians and family. Now I will be losing all of that and cannot afford to get a new service, because I will have deposits with all of the services.
Zelda of Seattle, WA November 13, 2008
Zelda of Seattle WA (11/13/08) I dealt with severl people trying to repair my phone. I was told someone would be out between 9 a.m. and 1 p.m. When no one came, my husband called and was lectured to about others' problems worse than ours. We just wanted to know when they planned to come as I had taken the day off. Qwest said if no one came by 8:00 pm to call them again. No one came, I called 3 more times, got different answers. Last call was told phone was fixed and they didn't need to come to my house to fix. I learned this at 8:30 pm that night. Entire incident was frustrating. Incredibly poor customer service!! Lost entire day of work!
Lost a day of work just sitting around waiting for them. They felt no need to let me know what was happening. Absolutely no consideration for my time. Would like better customer service on their part. Will change companies!
Judy of Bigfork, MN November 8, 2008
Judy of Bigfork MN (11/08/08) I called Qwest for a new number on Thur. the 29th. They said it would be on the 30th. We said that would be great. So we did the first mistake by forgeting to get a phone. But by Tue. night my mom had a phone in her room but nothing came through. So I called Qwest on Wed and they said they would get a repair guy out there on Thur. I checked again on where my mom lives and still no service. Today the 7th of Nov we got a machine call from Qwest saying the repairs were done.
So I called called the assisted living home where my mom is and asked them to go check and see if she has service. They called me back and said no service. I called Qwest once again and they sent me over to Repair and she did a line check and yup line is dead! I asked why the message saying that is was fixed and it wasn't! She said they can do that. I told her it was false advertisment and wrong when it wasn't fixed in the first place.
So now they are to send someone over tomorrow the 8th of Nov between 8am-2pm. So when I get home from work I can call again and see if we finally have service. That is not right that they can lie and say it is fixed when it is not. So really this has gone on since Tue Nov 4th and tomorrow is Sat the 8th of Nov. My mom is 86 years old and it is a good thing that she is able to use someone elses phone when she needs to.
Patricia of Klamath Falls, OR October 21, 2008
Patricia of Klamath Falls OR (10/21/08) I called to inquire about bundling services and next thing I know I am bundled without my permission. After seven 1/2 hour phone calls (while on hold they continously repeat that the customers time is valuable) they never even apologized or offered compensation my time due to their mistake. Talk about lousy customer service!
None actually, except I'm just irked. VOIP telephone looks real good to me now.
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