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Qwest Installation & Repair |
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Doris of Puyallup, WA November 8, 2009 Qwest is regulated by the FCC and the State Utilities Commission provides oversight. Commissioners are appointed. Washington State residents should contact the Utilies Commission if Qwest wont resolve their problem, keep copies of communications. The Utilities Commission has gone after Qwest in the past and Qwest is required to report to the Commission. In the unlikely event the Commission does not respond appropriately, get your local representative involved and don't give up. All states should have a similar commission. Qwest is a bully and I also have had problems but I am not going to take it and you shouldn' either. Julie of White Bear Lake, MN November 2, 2009 Three business days in a row, I have attempted to get my internet service reset, as the company is unable to hold a connection to my modem. Each time I call, I am greeted by a computer that asks me for my customer information, then takes 11 minutes to tell me all the wonderful new improvements they have made which I do not care to hear. Then I am transferred to a person, who asks me for the exact same information the computer just got from me. This person speaks english as a second language, and chews gum, so I am unable to understand half of his/her/its questions. When I ask these people to remove their gum, I am still unable to understand them because of broken language and unrecognizable sentence structure. I ask for an english speaking supervisor, and am transferred to another hispanic person with gum in their mouth and broken english. This company is based in the nordic captial of the United States (minnesota) and I am unable to find a Sven, an Ole, or even a Dave or John. I want MY America to require its workers to speak fluent english! If i go to Mexico, i am required to speak spanish, if i go to France, i am required to speak french. Jeffrey of Columbia Heights, MN October 30, 2009 Someone came by and indicated that I can save 5 a month changing to fiber DSL with Qwest since I am grandfathered in. I would be able to keep my existing modem and hardware, and wouldn't see any changes at all on my installation. The day they changed it, now nothing works. Oh I have to buy first it was a 60 modem, now I have to buy a 100 modem. Oh; and they can't return me back to my original DSL. So here I sit with out Internet in my home. Nobody there seems to know what is going on and can't tell me the straight up on what is going on. This is not only one giant joke, it's also one major headache. Robin of Henderson, NV August 18, 2009 They call every 5 minutes asking for Myrtle S and I tell them they have the wrong number and they don't stop calling. Dallas of Loveland, CO July 15, 2009 Upon having issues with Comcast Cable we decided that wife and I would go back to Qwest Services again, since we had them before we switched to Comcast. However they wanted to charge us 25.00 for Internet and we learned that there is a 14.00 special and then they wanted to charge us 30.00 for our phone with unlimited long distance and we were quoted this for a year.And then they also offered a package that included a dish and all three for 90.00. And they wanted my wife's SS# and then asked for 200.00 deposit for the dish and when we told them look we are on Social Security Disability they just dropped it. And then they called to confirm the phone service and then it changed from what we had been quoted they said it was for 6 months and then for the first 22 days they would have to charge us 175.00 and then it would go back down to the normal price and then said the special was only for 6 months. However what they are offering for a year for the internet and phone are cheaper than what we were quoted so something was rotten in Denmark so we called an cancelled and we are still trying to deal with Comcast Cummunications. Richard of albuquerque, NM June 24, 2009 When I ordered my internet and phone service the man told me that my internet was 14.99 for 12 months and phone service was 34.99. the modem that we got from them was 100.00 with a 60.00 discount that was to own. they never said about a fee for delivering the modem that we had to pay for. and they never said that there were no other charges that were going to be added to the phone bill besides tax. I know that they bill a full month in advance and a partial month. I got my first bill and it was 179.21. when I have called no one will explain the bill to me at all. Norma of Pueblo, CO June 2, 2009 every time it rains or snows I loose my telephone service....I have called on this a number of times , but the problem is not,,,not fixed Ruth of Glendale, AZ May 19, 2009 I have had Qwest bundle services for 3 years now. I recently cancelled my internet service since I am paying 58.00 per month and my comuter is broken. When I called to disconnect the that service and the person handling the call told me I had to pay a 200.00 early disconnection fee for breaking a two year committment. I told her that I had the service over two years but that I was never told this would be a two year committment nor did I agree to it. After checking my service she stated I changed from one internet service to a high speed service and that started the two year contract over again. The reason I changed was becasue I called to pay my bill and the technician told me he could get me faster service and sold me a receiver of my own instead of the one I was renting. Again, I was not told that this would be a two year agreement as he was so excited to sell me another service but failed to inform me of what I was entering into. So now I have a 200.00 disconnection fee and not even the Corporate Office could care less about my issue. As a matter of fact, they are supposed to handle their customers on an ever greater professional level but Brenda was just as rude as the local managers. I can't wait to purchase another home so I never have to deal with Qwest again. I am going to tell everyone I can about their poor service and how they treat their customers. Debbie of Gilbet, AZ April 21, 2009 My husband & I have called QWEST customer service on several occasions over the last several months to find out why our wireless bills have been so high. When we did, the representatives would find adjustments that needed to be made to our bill. We were told that we were being charged for calls made to the other phone numbers associated with our bill & bundle. Despite adjustments, the bills continued to be high. We were told that our account would be reviewed and we would be contacted, but we never were. I was late in paying bills because of the high costs & had my service shut off. We were told we could go in person to a kiosk in the mall, only to be told that they couldn't help us there. It took several attempts to find someone who could tell me where I could file a complaint. Finally, after failed attempts to get help & thousands of dollars later, we decided to cancel our wireless service with QWEST. I took time away from work to go through my bills in detail and found that we've been going over our minutes for some time. I asked the representative how much we are being charged for overage minutes, since I couldn't find this information on the bill anywhere- and was told 40 cents per minute. He also told me that we should get a text message when we go over our minutes. Never once, have we received such a message. (While we have received text messages, it was always pertaining to the bill- not overage minutes) I am disappointed that despite our phone calls for help- no one ever bothered to evaluate our usage to determine whether a different plan would be better suited to our needs. Neal of Tucson, AZ April 1, 2009 Advertisement
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