Complain about a product or service

Embarq

Embarq is a local telephone company that was formerly known as Sprint.

Larry of Connelly Springs, NC February 11, 2009

Larry of Connelly Springs NC (02/11/09)
Received monthly bill with a charge of 14.95 + tax for 800 mail box and message service. Have not and would not need or request this service. I called Embarq and complained. They said I had agreed to this service thru a contractor and would have to talk with them. Called the contractor and was told I had signed up for this service on the internet thru one of their advertisers. I have never signed up for this neither has my wife. Talked to several ex employee of Embarq and was told that this is common.

Had a close friend who had the same charge and was told the same thing about signing up on the internet. He doesn't even have a computer and has never used one. My complaint is that a Company such as Embarq would contract or deal with such scandalous contractor who are definitely scamming people for money. Isn't creed the reason they are in the financial shape they are in today. I guess partnering with these contractors is an making a profit in this manner is company policy.

Embarq ageed to take the charge off, but my guess is I will see it again next month knowing the history of the company. Concerned about my credit rating.

Sheila of North Las Vegas, NV January 28, 2009

Sheila of North Las Vegas NV (01/28/09)
I was only going to install Embarg as a phone service provider when the man who came to do the installation talked me into also installing the internet by telling me that Cox Communications Internet service was inferior and that everyone could see what you type. He told me to contact his friend and I would get a good deal. It was so hard sell and inappropriate. It made me very uncomfortable. Then he slammed down his tools on my desk and gouged the side. I didn't say anything and he never apologized.

After many months of being overcharged, having my long distance cancelled because I chose to keep my carrier and then being told I will have to pay more because I wanted to stay with my Long Distance carrier I finally received a bill which corresponded with the services I ordered. When my phone service was out for the last couple of days my husband who is 76 years old and I decided to drop this service. I contacted Cox Communications and they are in the process of installing new phone service -- which because I want to keep my same number will take at least a week.

After being told they would wave the cancellation fee I am now being told I will have to pay 100.00 to cancel this service. They told me they had a verbal contract with me. They never told me about any verbal contract. I asked if they had my voice on tape they said no and that I signed no contract but that was the way every large company did business today. How can you have a contract where there is no voice, signature or written correspondence of any description? They said they mailed me a letter but I received no letter saying I was under contract to them.

I will pay this cancellation fee although I think its a scam however, I am concerned that I will continue to receive bills like others whose comments I read here. These people are rude and incompetent. When I went to their phone store today I spoke with the woman in charge who said that I was given 29.95 because I lost my phone service from last September until now. I said I never received 29.95 and I never lost phone service for 6 months. She said well I have no idea what you're talking about. When Sprint was our carrier this phone store was so busy now they appear to be doing no business at all. In the hour I was there they waited on only one customer. I think the word has gotten around about Embarq.

I am depressed at the possibility that cancelling with these people won't end this saga. I cannot deal with them and cannot afford to keep paying for something I no longer have. To say that this has made me very nervous would be putting it mildly.

Virginia of Otis, OR January 14, 2009

Virginia of Otis OR (01/14/09)
Embarq called me and said they wanted to save money for me by changing my phone service. I told them I could not have any disruption to the way my phone lines work together. Kelly Woods assured me that everything would work, despite the fact that I had already done this once and my phone lines no longer rolled over (hunting) to an empty line if someone is on the first line. I relented and the problem occurred as soon as the change was made. Now my lines are all independent.

I have wasted at least four hours trying to put it back the way it was before they called me and interfered. The last time I complained to Embarq my calls mysteriously started being routed to an outside provider on the day of my complaint, causing my bill to triple in one month.

Jose of Ocoee, FL December 27, 2008

Jose of Ocoee FL (12/27/08)
We've just signed up again with Embarq as we're moving back to our residence- and because of our area, this company is the only way right now to get internet and phone service (I need it because of my work). In lieu of our past experience with Embarq, we specifically asked this company not to publish out number, not to give us a pre-used number, and not to allow solicitors calling our number. They stated they could do this for an additional 3.00 per month on their service, and signed us up for such. Today is the first day I moved into my home, and with phone/internet service. I stayed up until 5:00 AM unpacking and moving furniture. I was awakened at 9:00 AM this morning by a solicitor trying to sell me the newspaper, asking to speak to the family member that signed us up with Embarq.

Tracie of Chambersburg, PA December 19, 2008

Tracie of Chambersburg PA (12/19/08)
Several months ago we swtiched to the bundled services - phone (including long distance),internet & satellite - all is going great until we get a letter from Embarq that our long distance doesn't qualify - I called, supposedly got it switched -from AT & T thought it was taken care of, bam another letter, another call, bam November 17, I called again (yep another letter), talked to the person, got it swtiched, was given an 700 # to call to confirm long distance carrier - called - all was confirmed. Alas, today I get my bill, there is guess what charges - AT & T - to date - they have billed us 96.77 for AT & T - I have freaking had it. I have gone thru the confirmation process three times, and told the lady that on November 17, that was the last time. I will call them tomorrow, and tell them that if it is not corrected, and our account credited for 96.77, that I will be filing an official complaint with the PUC.

Extra time and money.

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