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Diane of #24, TN January 10, 2009
I have been a Cricket customer for about three years. I have been on the bank draft plan. Recently they have begun sending me sporadic paper bills and charging me for the paper. I have have had to go over to Cricket in person (as there is no customer service number), twice to straighten out the mess they have caused me. Each time I have to take time out of my day and wait in the waiting area to see a manager. Each time they assure that the problem is solved. The first time they screwed it up they gave me a whopping 15.00 credit and assured me it wouldn't happen again.
The second time they only wanted to give me a 10.00 credit after I had to wait about an hour. The woman manager finally acquiesced and made it 15.00 which I thought was very petty considering they screwed things up for the second time. I recently received a text message informing me that my bill for Dec. 08 is due 01/20 and will be charged to my debit card on 01/15. First of all, my bill should be no more than 51.00 on any month. Second of all, I was supposed to receive a (very petty compensation) credit of 15.00. In other words my bill should be no more than 36.00. THIS IS THE THIRD TIME THEY HAVE SCREWED UP MY BILL AND I AM GETTING TIRED OF HAVING TO GO OVER THERE AND SPEND AN HOUR TRYING TO GET THEM TO STRAIGHTEN IT OUT. THEY CONTINUE TO ASSURE ME IT IS STRAIGHTENED OUT AND IT IS NOT.
Joseph of Tucson, AZ December 31, 2008
I have been a faithfull customer of Cricket services for over 2 years. I took the option of replacement insurance on my phone and had to use it yesterday. (12-30-08)
I told the customer service person that I needed my phone replaced and was given a phone (after paying a 50 deductable), and when I asked to transfer the phone numbers in my old phone, was told that it was impossible because the phone they used to replace my old one wasn't compatible. I asked for my old phone so that I could write down important numbers and delete a few personal thing and was told that the old phone was now Cricket's property. I live in AZ and all my family are in Missouri. I don't have any of the numbers memorized and was shocked that I would be treated this way by the Cricket company.
The sore employee handed me back my old phone and then proceeded to stand over me and rush me while I tried to retrieve the information I wanted. As I deleted a few pictures and text messages from my old phone, I was asked to stop doing that and then was asked to give the old phone back. I tried as fast as I could to finish and was then ushered out the door. As my friend was driving out of the parking lot, I tried to use the phone I had been given as a replacement and found out that it was broken. The 4 and 7 keys were broken. After returning to the store I was told that I'd have to pay another 50 to replace this phone and I told the customer service assistant no. I was asked to wait and spent 45 minutes alone while most of the other employees went in the back room. I finally got a replacement phone, still the same low-end model and was asked to leave. I had origionally purchased a phone that had internet access, a hands-free speaker, it came with a car charger and a carrying case. My replacement phone had none of this with it and I now am stuck with the added expense of purchasing a case, an earpiece and a car charger. I have never been treated so rudely by a customer service person and felt that the entire staff was rude and openly dismissive to me. I am disabled and on a fixed income and don't have the credit that it would take for me to get hooked up with a more reliable cellular service provider. I really enjoyed having Cricket service until this happened and am so angry and at a loss as to what to do next. I am on a fixed income and cannot afford the extras that I was going to be charged with for my phone replacement, the phone that I origionally purchased was purchased because I am disabled and have difficulty using a small keypad, and the old phone was easy for me to use. Now I struggle to make calls with this replacement phone. It isn't right at all.
I am on a fixed income and cannot afford the extras that I was going to be charged with for my phone replacement, the phone that I origionally purchased was purchased because I am disabled and have difficulty using a small keypad. Now I struggle to make calls with this replacement phone. Tracy of Fresno, CA December 15, 2008
i went inside an offical cricket place of cricket to pay my husbands bill before the due date, and they charged me 3.00 extra! i am truly appaled, however, comcast charges 3.99 extra if you pay with a credit card on the phone, before the due date. i'm disgusted!
Tim of Aurora, CO December 12, 2008
I'll be brief. Late charges for online payment in spite of confirmation numbera and e-mail acknowlegement, bank records. Suspended service with 15.00 reconnection fees, repeated complaints, in-your-face customer service saying the due date isn't really the due date, Complaint to the FCC. My roommate and I are both diabetic. Mounting charges, no attempt by them do do anything but cut off service and bill us further. Up to 45 in additional 'fees' now. The only thing that will stop these people is a class action suit. They don't even bother with FCC and BBB complaints, but file them anyway. Tell anyone who will listen to NEVER use Cricket!
As stated above, my roomate and I are both diabetic and in need of emergency communication without the thievery and suspension of service. We now have to shell out 45 and counting that we don't have for the privilege of being insulted and robbed.
Kyle of Lebanon, TN December 11, 2008
Me and my wife have been customers of cricket for over 3 years now, and never been late one time on a payment. Today my wife went to pay our bill and for no reason and no expelnation they charged her 30 dollars extra (15 per phone) when she asked why the rep couldn't help and told her to call the 1-800 number but that we were going to get charged next month for the same thing she could see but still couldnt tell us for what. My wife tried calling the 1-800 number and after 2 hours (1hour 45 mins of which was on hold) the only answer she got was they didnt know but it was getting charged again next month. Needless to say my service WILL be canceled and since i work at the bank they took the money from i will get my money back with ease.
Service cancled due to lack of help, explanations, and all around sorry/down right mean attitude from cicket employees!
Dana of East Carondelet, IL December 11, 2008
i paid for 3 phones & 1 month service. i wasnt told they were refurbished till recieved & found out they wqere no good in my area . they gave me a kansas area code & i live in il.i was told i had to ship it back at my expense & wouldnt be getting back the activation fee for all 3 phones even though they couldnt be activated! plus it will take at least 30 days to get back what little refund will be left even though they admit it was their fault. i was told by a supervisor there are no phone numbers or adresses to complain to & said im sorry thats all we can do!!!!
im out shipping charges activation charges gas money from being sent to cricket store where they said they could activate it and couldnt & im on heavy narcotics for arrachnoiditis & now i cant get another cell phone till my moneys refunded & thats at least a month they said!!!
Cami of Lakewood, CO December 3, 2008
We were loyal account holders with 3 phone lines for 4 years. Never missed a payment, never suspended, (for non pmt). Our biggest trouble with them has always been the LACK of CUSTOMER SERVICE, RUDENESS...a general attitude of we don't care if you remain our customer or not...even when we have asked to speak to SUPERVISORS we were always treated very POORLY.
One small example is the 250 dollar NOKIA we purchased for the Bluetooth connectivity and for picture messaging. It took great pics but the MMS (sending/receiving) portion of the service has NEVER worked. The Bluetooth connection had to constantly be re-set, even after changing to a new Motorola earpiece. The phone store where we bought it said that the phone was in perfect working order and they found no fault with it, that it was a Cricket technical issue. Cricket would never even look into and their best suggestion was just buy a new phone.
In another example, we were mistakenly suspended (3 phone lines which we used for our business and bread winning) and when we called and waited on hold for 45 min. the rep said that it was indeed an error but it would be 24 hrs before the service was reinstated...we had been with them for about 3 years at that point, for 3 phones at roughly 130/month thats almost 5000.00 we had fed them...and they expected us to be ok with 2 days of no service and treated us with [bad] attitudes. I finally got a SUPERVISOR on the line who BEGRUDGINGLY agreed to PRORATE our bill for the NEXT month, in the amount of 2.00 a day! (for ALL 3 lines!) so we got a 4.00 credit on our bill and were supposed to be THANKFUL to them?
There were many other times we called to restructure our services, plans and needs with them and were treated (after ALWAYS being routed around this ridiculous phone tree and then holding for NEVER any less than 20 minutes) as if we were interrupting someones lunch hour, or they spoke such horrible english that we would have to wait even longer to speak with a rep who would treat us rudely but at least we could understand them! CRICKET - We are DONE with you and I will personally try and steer EVERY CELL PHONE USER AWAY from YOU!
Loss of business due to phones not working, loss of wage hours sitting on hold only to NOT have our troubles resolved, and the stress and anguish of even dealing with their RUDE and LAZY reps. I think Cricket should refund 1/2 of the cost of our services for the past 4 years, (I think its fair we do pay for what time we did get use of it), and somehow compensate us for being treated so MISERABLY by the Cricket staff all the way up to MANAGEMENT!
C.m of La Vergne, TN November 1, 2008
I had called several times in the month of September 2008 to inform Cricket Communications that I would be discontinuing my service as I am moving to an area that does not have Cricket available. I had talked to one representative on 30 September that was unresponsive, & then when I promted them to speak by asking if she had heard me she said that if I did not like the way she handled the call that I could call back & speak with someone else (this after holding for a minimum of twenty minutes)& then hung up on me. When I called back it just went into automated menus that took you around in a circle & never provided the option to speak to anyone else.
I then attempted to contact someone at least twice on the 1 October when I realized that they had not cut off service. That time I left voicemail for someone to call me back, which they did not. On 11 October I received a bill requesting 117.63 to be paid. When I called the 412-853-1055 number on the bill, it states that that line [theirs] has been disconnected & no longer in service. When I called the 1-800-CRICKET, I was on hold for close to forty minutes & then the representative hung up as soon as she had answered. When I attempted to call back again it just went into automated menus that took you around in a circle [again].
So I tried to call the number they have on their internet site, which is really for ordering, but I thought they might be able to transfer. When I told them my problem they said that I had to speak with someone in billing at the 1-800-CRICKET. But you cannot get to speak with a live person there---when you enter your telephone number & last four digits of your SSN their recording tells you that the bill needs to be paid & then the menu only provides you the options to pay the bill on an automated system or to find out where a location of a machine in your area in which you can pay it. It will never allow one to talk to an agent to have your account closed so that they can keep billing you indefinitely.
It has been reported to the Better Business Bureau to handle but I had received an email yesterday that Cricket had not responded to the BBB's first attempt to resolve the issue & that they are attempting a second time to get Cricket to respond. Per BBB website, Cricket has had seven complaints in the last seven months [unresolved]. The bad part is, I know others that have had problems with them as well, but many people do not know to utilize the BBB or sites like these to make others aware of (or beware of) bad businesses & their practices.
117.63 & growing.
Rae of Omaha, NE September 27, 2008
I started out with the 45 Cricket Choice Plan (Which was allegedly stated a Pre-Paid cell phone plan. I selected the Online/Text messaging payment notification rather than monthly billing statements. Cricket has to date disconnected my phone three times after payment has been made to them; continually assessed either 15.00 Late or Reconnect fees (even when the payments have were NOT late nor was my phone disconnected prior to payments. My payments were stated to be 50.09 monthly and due on or before the 21st of each month.
Cricket then stated there was a three day grace period and the option of making a Bridge payment on or by the 24th of each month, my phone is disconnected on the 30th of the month and the full Seven (7) days are not honored. If payment is made to them on the 30th of the month, they will either disconnect my phone on the 1st of the month or assess additional fees. Cricket cut my phone service off on 8/30/08 after my 36.74 payment on this same day. Please note that the balance (after the 20.00 Bridge payment)was 33.74.
Cricket Payment Centers: The Customer Service Reps at these centers will tell you the amount to pay, according to what is on their computers. You are not allowed to pay the amount that you know is due as they will not accept it. You receive a Thank You text message from Cricket, then they disconnect your services stating that you did not pay X Amount on your account. On these text messages received from Cricket are the acknowledgments of payments, which I still have on my phone as proof of payment along with my receipts. Cricket has continually denied me access to my online account, by not allowing my pin number to work.
Cricket representatives are not fluent in the English language and become upset when asked to repeat themselves. Please note how CRICKET has justified keeping my money after I paid my phone bill by saying is was a partial payment. - I will assume into the next month!
This has cut us off from family, friends and our business clients, along with our medical and legal contacts. We have had to purchase new cell phones and telephone service. Cricket still owes me 36.74. They should be made to pay the cost of the purchase of the cell phone as it is totally useless with another carrier.
Lafronda of Spring, TX June 22, 2008
on 4-2007 i purchased a celluar phone and it had a 100 rebate i mailed the rebate off the same day i made the purchase cricket have not sent my 100 to my physical address.
this was 100 i have been waiting for the longest it has caused me to borrow money from others
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