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Best Buy - Cell Phones

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Darius of Arlington VA writes (10/29/02): I purchased a cellular phone from Best Buy and was convinced to buy their "insurance". I was told that this insurance would cover my phone for any damage for three years no matter what happened. Well I recently had an accident with my phone and went to get another phone from Best Buy when i was told that their insureance policy had changed. They now sell a plan that is $40 for 2 years. This new plan does not cover loss, theft or damage to the phone due to accidents.

When I purchased my phone and insurance, I paid $60 for three years and still have my original receipt. After going around to a few Best Buys, i was told that the old policy had been abused and that sales people had lied to consumers to sell the insurance to "make quotas and numbers" each month. Now it appears that I purchased a worthless insurance from Best Buy but I intend to do everything in my power to let everyone know about Best Buy's bogus insurance and policies. As an Armed Forces member i feel that this is unacceptable treatment.

Holly of Minneapolis writes (10/13/02):
I bought a cell phone and was talked into buying a service plan. The man stated "if ANYTHING goes wrong with the phone, WE will either fix it, or replace it." Well, just 2 days ago, I had a problem with the phone, I called Best Buy, told them the problem, and they told me to bring it down and they would try to fix it or replace it. So, I brought it back to Best Buy, they said "we don't cover software."

Now, I guess I sort of understand that, but was never informed of that when I purchased the service plan. He said "it has to be a problem with the phone" and I said "but it is a problem with the phone." Anyway, I feel that I bought the service plan thinking they covered everything since the rep said "if ANYTHING goes wrong with it...". It turns out they don't. I feel it was false advertising on Best Buy's part.

I was in tears at the counter trying to not cry over such a thing. But now, I have to spend another $300 on a phone. I guess all I can say is that I'm very angry and hope that no one succumbs to their bull and wastea money as I have.

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