Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
Share |
| Automotive Education Employment Electronics Family Finance Health Homeowners Insurance Pets Shopping Travel |
 Print This  Email This
|
|
|
BellSouth |
|||||||||||
|
Joanne of Kingston, TN February 24, 2007 Joanne of Kingston TN (02/24/07) In November 2006, I accepted BellSouth's offer to expand to DSL service. I was offered the service with a 100.00 rebate for the DSL addition. I was charged 75.00 for the modem but was told it was more than offset by the 100.00 rebate that I would receive in 3 weeks. It is now 3 months later. On each contact I was told by the supervisor that it would be another 3 weeks until I would receive the 100.00 and that it would now be in the form of a gift card, not the original cash promised. I am absolutely fed up but, upon checking the internet for other possible providers, I find that BellSouth is the only provider available for my area. Isn't this a monopoly? In 2004 I was also promised a 100 rebate for bundling services which I never received. I called them for several months on that one also and finally gave up. It is still listed as pending on their "Track your Reward" website but the customer support people at BellSouth claim that time is past to receive that one. Dale of Jacksonville, FL February 12, 2007 Dale of Jacksonville FL (02/12/07) On December 29, 2006 I didn’t have a dial tone. Repair guy came out shortly after and proceeded to the utility box in the neighbor's yard. I asked him what the problem was and he said he wasn't certain but our cul-de-sac was out of service. I left to run errands. 2 hours later 2 guys knocked on the door and told my wife the problem is fixed. I was billed 85.00. When I called, they said since I don't have the inside maintenance plan, there is nothing I can do. I just can't understand "if the entire cul-de-sac is out of service", why this becomes my responsibility. I paid this bill but am seeking reimbursement. Grace of Union City, TN February 9, 2007 Grace of Union City TN (02/09/07) I had complained about my phone ringing once and then it would quit. I told them I thought it was a busy forward feature that I had just had them turn on. Later on a technician called and said that something was picking the calls up and that he would check it out. I told him that was fine he came to my house and I told him that I didn't want him to do anything that was going to cost me. He said that it was something wrong with our inside lines. My house is only a year old and I told him that the lines were new and that I thought it was the busy forward feature they had turned on he tried to say it was the alarm system we had. He said that if he came in to check it out it would cost me at least 80. I told him I wasn't paying that. So he left. I then called BellSouth and told them to take the busy forward off and after that was completed the phone was fine. I received my bill and I was charged 85.00. When I called BellSouth the lady said that it was a fee for the technician determining that the problem was on the inside. Although we never fixed anything and the phone works fine, they are charging me for something they didn‘t do. Rose of New Iberia, LA February 1, 2007 Rose of New Iberia LA (02/01/07) I opened a small business and had my daughters call around for quotes on phone service. They spoke to the Bellsouth representatives in length, letting them know that the phone bills could not exceed 120.00 per month. We were told that we could get all the services that a competitor was offering for as little as 117.00 per month. We were given a time and date for the phone service to be installed but no one showed up. We found after two other appointments that the representative had given out wrong information. We had to reschedule our opening date due to not having phone service which did not allow us to set up other services that required phone service. We told Bellsouth that we would be discontinuing service with their company and was immediately flooded with calls asking us to sign yearly contracts for the pricing we should already had had and when asked if the additional billings would be deleted they fell at a lost for words. We scheduled service with another phone provider, and found that Bellsouth had frozen our phone lines. When I contacted them they stated that we had a balance due with them. I informed them that we would no longer be doing business with them and paid the amount quoted by them. We later received a letter stating that we owed Bellsouth 400.00. Melissa of Thompson Station, TN December 16, 2006 Melissa of Thompson Station TN (12/16/06) On my August, September, & October 2006 Bellsouth phone bill, I was billed 14.95 for SurfSafe Internet Service. I do not know who they are and I most definitely did not sign up for their services. I questioned Bellsouth, but they played dumb and said they didn't know who it was and I would have to contact SurfSafe directly. I paid August & September @ 14.95, and would like a refund. Advertisement
| ||||||||||
