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BellSouth |
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William of Decatur, GA March 20, 2007 William of Decatur GA (03/20/07) I was called by someone hired by Bellsouth. They had an offer to give me caller ID, etc., for free. I specifically asked if I would be charged, if this would appear on my bill. I was told no. On my next bill, there was a charge for 30.00 for the Preferred Pack, which is exactly what was offered to me for free. I cancelled it the next day. Two weeks ago, someone from a local company hired by Bellsouth/AT&T came to my apartment. They claimed that they could get me better service after the merger. I would get caller ID, call waiting, etc. for free. Of course, my next bill shows an extra 30.00 charge for something that I was promised for free. Menesa of Maryville, TN March 8, 2007 Menesa of Maryville TN (03/08/07) I ordered new service from BellSouth on 2/14/07, paying a 75.00 deposit. I confirmed the order and received a connection date of 2/28/07; which happened. My service was disconnected yesterday 3/7/07. When I spoke to a representative at BellSouth yesterday, she explained that my service had been cancelled for non-payment for someone else's bill. I explained that my name nor social security number was on this previous bill, that I could not be held liable for it, at which point (because the old bill is in the same last name as mine), she states that I must prove I did not live in the house during the time this bill was incurred. I am still trying to have my service restored and still getting the run around. I don't know how they can hold me accountable for someone else's bill! Jane of Thomasville, GA March 5, 2007 Jane of Thomasville GA (03/05/07) I experienced fraudulent misrepresentation about the BellSouth Rewards. I was told I would receive a 175.00 Visa gift card for changing my service to BellSouth. What I actually received was two "coupons", one for a 50.00 reward and one for a 25.00 reward. When I called to find out about the remaining 100.00, I was told by one person, "You have received the coupons you are eligible for; can I do anything else for you?"; by another person, "Yes, I see that you have another 25 reward and I can get that going for you today; will there be anything else?" and finally, when I asked to speak to someone with whom I could lodge a formal complaint, I was told that I was eligible for an additional 100.00 reward. Several weeks afterwards, I received a notification that I was not eligible for this reward. Brent of Birmingham, AL March 1, 2007 Brent of Birmingham AL (03/01/07) As has happened in the past, I've contacted BellSouth via their online repair request twice in the past ten days. When a customer submits the online form, an automated reply is sent telling them that a BellSouth representative will contact them within 5 hours. It's never happened in the span of the two years in which I've submitted online repair requests! I got so disgusted with BellSouth's service that I dumped them two years ago and went to AT&T. Sadly, I found out shortly thereafter that BellSouth is under contract with AT&T to perform all of their repairs. Even when the service was restored, the static on the line was so bad, conversation was impossible. It then took nine more days for BellSouth to respond and resolve that problem. Ed of San Mateo, FL February 24, 2007 Ed of San Mateo FL (02/24/07) On Friday, BellSouth replaced the main phone box at the street in front of my parent’s house, when they left that evening we had no phone service at all. I called BellSouth repair service and told them that my father was dying of cancer and that we needed the phone for emergency to contact hospice or for my mother to contact me in case she needed me. My father is 88 years old and my mother is also 88. BellSouth told me it would be Monday before they could repair the phone service that they messed up. My parents are paying for a service they need badly, but have no service. Advertisement
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