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Cedric of Edgewater, MD July 7, 2007 Cedric of Edgewater MD (07/07/07) For one week in March 07, my daughter stayed at my house. Using AOL, she requested the AOL's local phone numbers to call for internet connection. She selected a number from that list. The computer dialed as if it was a local number. When I received the bill it was for 1188.56 for the use of the internet connection for that week. Bell South says that even though it dialed as a local number, it was not billed as a local number. It is nearly impossible to communicate with Bell South. They have sent me this threatening letter. It seems to me that this situation has happened before. With all the technology that these companies have, this could be avoidable. My daughter was confused and I am confused. I am a 71- year old person. David of Pace, FL May 14, 2007 David of Pace FL (05/14/07) I own a waste company that has business phone service with BellSouth. I subscribe to their answering service. Last November for 3 weeks they had an issue with my message service. For some reason when a customer called and all lines in the office were busy the outgoing message begun to say that my phones had been disconnected. When we found out about this we called BellSouth and they said they only thing that they could do to fix it would be to make our phones ring busy when we were on all of the lines. Expecting this to be a short term issue we agreed. 3 weeks later I finally had to call the state and make a complaint. Within 15 minutes of complaining to the state they fixed the problem. Said it was a programming issue. During the previous three weeks we were calling Bellsouth almost everyday, multiple times. They still never fixed the problem, and come to find out at times that out of service message was still be played to callers. I had just purchased another company and the transition was November 1. All of their customers received postcards telling them that I had taken over their account and to call us with any questions. In addition I had recently done a mass mail campaign of 20,000+ postcards. They gave a 190.00 credit and basically told me that was it. Yolanda of Bucaramanga Santander, OTHER May 3, 2007 Yolanda of Bucaramanga Santander (05/03/07) I was moving to Colombia, South America so I told them to please send my final bill as soon as possible so I could pay it before I left. The person I spoke to said I would receive my bill in about 2-3 weeks and told me it would be 70 - 75 dollars, which I figured was right. 3 weeks later I got a bill for 250.00 at my mother in laws address where I was waiting before I left the country. The bill I got was in someone else’s name at our address. I immediately called and they apologized for sending the wrong bill and said everything would be corrected and a new bill sent in a week. I postponed my flight and all my plans for 2 weeks. When I got the bill it was for 204 dollars. So I called again and they said sorry but the service was NOT cut off yet. So they needed to disconnect the service and give me a credit, and again they said my balance would be around 70 - 75 dollars. Now I had to postpone the flight again another week. I waited as long as I could and they didn’t send the bill. I had to leave. Now I’m in South America and I just got the final bill for 204.70 dated Jan 27, 2007. So I emailed them immediately too see what happened. Then they sent me an email saying I owe around 150.00 and I’m in collection with a collection agency. John of Virginia Beach, VA April 13, 2007 John of Virginia Beach VA (04/13/07) I transferred my phone to another part of Florida in 2005. I received a final bill of 132.00 and paid it. A few months later I received a letter from Bellsouth stating I owed the money. After many hours on the phone in Jan 06, no one could tell me what the charges were for and was told on a conference call between Bellsouth, Bellsouth DSL, and AT&T that my account was current and I did not owe this money. I moved out of state in Jan 2007 and received a letter from a collection agency stating I owe this money from Bellsouth again. After several calls to Bellsouth and many hours of being on hold, I was finally told they found out what happened, they found the payments I sent but they did not go to the correct account. I was told that because the account was from 2005, there is nothing they can do that I will just have to pay the bill again to clear it. I was told they will not do anything because the account is too old. Erick of 28801, NC March 28, 2007 Erick of NC (03/28/07) I contracted to have BellSouth come out and install phone service and DSL internet. I had to make a deposit of 100.00 dollars to set up the appt. After a week I changed my mind before they ever came out. When I called they said they would send the deposit back in 10 days. 15 Days later I call back, again they said they would send the deposit in 10 days. Another 15 days go by and I call again. They promised again to send the deposit back. Again no luck. Now when I call they say there is no record of my account. They owe me my 100.00. Advertisement
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