Elizabeth of Garrett KY (02/11/08) I paid a deposit of 75 to get long distance on my phone. It's been 5 months trying to get my deposit back. Every phone call I place to BellSouth there is a 15 to 20 minute wait before I even get to talk to a real person! I even have a receipt. This is nonsense!
I've lost 75 over this matter.
Leo of Buford, GA December 26, 2007
Leo of Buford GA (12/26/07) I signed a contract with Bellsouth for three years for my business. It has been 2 years and have not had major problems. In September of this year someone added a long distance promotion. Now they want to charge me extra because the promotion expired. They will take the long distance off, but they want me to pay for the charges, even though I never called them to request this promotion. It is the second time they added features to my service without my permission. Last time was with a different account, but they removed the charges. This time they want me to pay. They will not give me any info on the person who made the changes. They just want me to pay.
I have to pay an extra 50.00, and I have to waste my time with them every single time they do something wrong.
Elizabeth of Rogersville, TN November 26, 2007
Elizabeth of Rogersville TN (11/26/07) In October, 2006, I moved and canceled my BellSouth account. From that time forward, I used CHARTER COMMUNICATIONS for phone, Internet and TV cable. I paid my final BellSouth bill last fall and received no further bills or correspondences from them.
Now they are saying I never canceled, and that THEY shut off my service last February! I called their business service line and was told that they have no record of my cancellation. I told them just to look at the number of calls placed on the business line since last fall (NONE, because I wasn't USING their service because I CANCELED). They kept repeating that they saw no notice in their file of my cancellation. I had a forwarding address, and never received any bills from BellSouth, otherwise I would have contacted them months/over a year ago, on this matter.
Mary of Prattville, AL November 18, 2007
Mary of Prattville AL (11/18/07) I received a two-month statement from AT&T. I called a number and had a conversation with John because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time he also told me the October payment was never paid and I told him it was paid and he asked me to fax him a printout of my bank statement and I did on 10-30-07. I also questioned him about my service being interrupted while he was investigating and he put me on hold while he talked to someone in the payment center. He said Dont worry, your service will not be interrupted.
My Internet service was disconnected on 11-6-07. . Finally I did talk to someone and they said I needed to pay 130.00 to get the Internet active so I did. They assured me once I made the payment my service would be restored. That never happened.
Steve of Orlando, FL November 9, 2007
Steve of Orlando FL (11/09/07) In May of 2007 BellSouth sent a salesperson to our office from a third party marketing firm. They quoted us on our monthly telephone service with 5 lines, long-distance package, and DSL package. At that time we were with another telephone access supplier, and they quoted substantially under their existing prices. Now that we are with BellSouth, the prices are not per the quote. In fact they are 100 to 150 per month higher than we had previously paid. I would be happy if they would just charge according to the terms of the written quote from the 3rd party marketing firm. They will not discuss this with us any further, and are just billing us at the higher 150+ per month rate that they quoted.
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