BellSouth

Yellow pages called to say they are cancelling my subscription, of which we never signed up for. They want me to authorize an invoice. I have repeatedly asked for the contract. They have not sent me a copy. They keep on calling me. We did not sign up for anything with this company, to advertise our company. This is a scam from them. I want it to stop. It seems that there are many blogs regarding this, going on. Please do something about it. They are going to put us in collections, continue to charge us for something we didn't order, and something I will not authorize to cancel. This is not a way to do business.

Over the past couple of years, someone had changed Ms. *** phone to be billed for a complete pkg because she did not know what they were asking (has Alzheimer's). I paid this for a while but then she was transferred to a Nursing Home. I phoned and had them drop everything to a basic plan with the $5 plan for long distance just in case any one was at her home and needed to use the phone. This was supposed to be $14 for basic plus the $5 which has now made her bill $34 which now means taxes and such are more than the bill. This is crazy. Last month the bill was $31. We do not have state taxes and taxes do not go up every month. This is a rip off especially for the aged.

I keep receiving calls and hang ups from an individual working for BellSouth AT&T in Texas at all hours of the day and night. When I answer the phone, they hang up. Every time I use *69, it would go back to one number that belongs to an unidentified female who answers with "Hello" if you call the number back but then says she's with AT&T. I asked her why she keeps calling me and hanging up but she never seems to have an explanation. She laughs and goes into an AT&T rant about their upcoming specials asking if I'm interested. I've asked her to stop calling me and she denies she ever did. She continues to harass my home phone number with the same outcome over and over. All AT&T has done is provide me with an email address that is evidently non-existent as I have tried to file my complaint on the AT&T and BellSouth websites but conveniently there isn't a place to easily do so that I've found.

When I called AT&T to initially make this complaint, they called the number to verify that in fact it is a person who works for Bellsouth AT&T who should not be contacting a Georgia customer since I'm out of her region. Despite this small effort, I continued to receive these prank calls going on two weeks now and am at a point where I want to shut my phone ringer off but can't in case of family emergencies. It's very frustrating and I don't understand why they simply can't fire this AT&T employee for abusing the system? AT&T/BellSouth apparently doesn't care that they are violating my privacy by calling my home without a legitimate reason. I find this very disturbing not to mention unbelievable. Can someone do something about this? I received calls that are hang ups at all hours, both week days and weekends and am a paying customer who is being abused by a deranged employee of AT&T whose on the other side of the country.

BellSouth let 3rd party bill me after I told BellSouth over and over thatIi did not give any one permisson to bill me 3rd party. My phone bill has been messed up for 3 months. Every month, I have to call BellSouth and address this matter. I had to get my phone number changed to unpublished number but somehow people are still getting my unpublished phone number without my permission.

I changed from Bellsouth dial up internet on 5/3/06 to Road Runner from Bright house. I called them to stop the dail up service. We changed our complet phone service to Bright House on Oct. 14, 2009. While going over ATT's last bill I found that they had never stopped the dail up service and I have been for it since 5/3/06. I think that they should reimburse me for some of this payment.

There customer service is awful, you can never get a hold of someone, unless you want to make a day of it, and even when you do, your problems will remain unresolved, or your problem will be resolved for a few days, and then it is right back to calling them again. They break their promises. There dsl service is pretty much useless. A rep got my credit card number to make a payment and swore they would not charge it without my permission again and then they started automatically taking payments out without my consent!

Luckily my credit card expired shortly after. Then they couldnt get a payment because of this but they would not send me a bill. I have asked several times for a bill and they still wont send me a bill. I dont even want to waste my time complaining this has taken so much of my time and energy as it is I just needed to vent some. Just please trust me do not use this company they are rip offs.

Formerly Bell South, this company has been charging my business $18.00 per month, for over 3.5 years, to forward an older business line. I have contacted them multiple times, to fix the issue I have. They do not forward this number to my new number now, and will not respond to any of my questions. Over the past 3 years, I contacted Bell South to fix the problem with forwarding this number on at least 4 occasions. They have been forwarding this number to a "Message Center".

I pay this company over $4,500.00 per year, for all of the services they should provide. I will be looking for alternative services, and take this business to their competition. Bell South's lack of consideration has cost my business many lost sales. I do not want anything from AT&T, other than at least a 12 month credit for these charges. One missed phone call has cost me 100 times more than that amount.

Tuesday 17th March- Went online and tried to move my service from my current apartment in Davidson to my new apartment in Cornelius. The site did not recognize my new address and I was told; by chat, to call. Called the number to an automated voice system that continual told me that it didnt understand what I needed. After a 3min loop around and around, I final got to talk to a rep. Talked to a rep. told him I was moving on Monday to Cornelius and I wanted my service (from Davidson to Cornelius) transferred on Monday. I was never told that my current connection would be disconnected, I never told him I wanted it discontented. Why was I not told my connection would end on Tuesday? Why was my connection discontented at my current address before the other account was active? Why I am paying for a service I can not access at home? Why around 2 hours later was my connection discontented from my Davidson Apartment?

Called around 2pm and tried to talk to someone about my service but was told from the voice automated machine that We are experiencing a high volume of calls at this time and can not assist you. Wednesday 18th of March 8am called and talked to Jennifer and told her I wanted internet access that I was moving but still needed internet access. I needed internet access at my home. After 35mins on the phone I had to go and Jennifer said she would call me. (Which she did later that night 6.20pm and was the only pleasant person who tried to help.) Got home from work and could not get access to my internet.

Called at 4.55pm and talked to Ebony. She 1st said it was a PROBLEM with my modem and router. Why was I told it was a problem with my personal equipment? Then she confirmed that the connection was not active and would take 24-48 hours to get back on. Why would it take 2 hours to disconnect and 24-48 hours to reconnect? Ebony informed me that I could do dial-up. She would connect me to them. She told me that she could not access that service right now and CALL BACK IN A HOUR?

Called an hour later around 6pm and talked to Joy. She told me that the order was for the Cornelius address only and that I would have dial up only. I had no choice but I could talk to billing I asked to be transferred to Dial up and it was dead. No music or noise and didnt respond to me sating Hello? after a couple of minutes of this I hung up Why was I disconnected Tuesday when I told I was moving Monday? Why was I left with no internet. I didnt have the opportunity to email this because I didnt have email! THEN Wednesday April 1st I received a bill in the mail for $208.74 MY BILL IS usually $40.49! [They] charge me OVER 400% more! Why I was not told about this increase in price and or service charges?

I am sitting here in tears at just the thought of having to call these guys about the bill and treament I have been given. I really want the cancle my service and they eat the $208. What a mess

We used at&t (bellsouth) figuring they are a large company with an established reputation but we are paying $210 per month for a guaranteed 90 clicks per month for our small business. They never respond to our emails, and the ads on the internet mostly do not pertain to what we do, plus we never get our 90 clicks. I repeatedly asked them to change our keywords (such as automobile shipping and motorcycle shipping) in which we don't do.

We are an antique, piano, and small move specialist based in the Tampa, FL area and we have a small budget for advertising. We are not getting what was promised and they are saying we cannot cancel our agreement because they have a telephone recording which says (state your name and business name). Nothing is said about a 1 year contract or was never mentioned on our recording. We feel we are being ripped off and we check everyday on the search engines and can not find our company on any keyword searches. The one we always find is our company name which if a customer knows our name, why would we be charged for a click which amounts to $2.33 per click.

We are paying $210 per month for 0 sales being generated by them and we are not getting our clicks which were promised.

I received call from there sales dept that by signing up, I will get 50% discount. I asked them if there is anything hidden, they said no so I signed up last Nov/08. On DSL I was paying 49.95/month and they gave me $20 dis. Until now in Feb/09, after 3 months they are saying I have to upgrade to DSL 3.0 which is $89.95 and they will give me discount off of that. If I don't do that they will charge me all previous and future savings. That is fraud, Bellsouth is fraud, there sales dept is fraud. When I told the lady over the phone said well, you signed the contract. I told her we trusted Bellsouth as no one read these long contracts.

I contracted phone service and asked the representative to summarize the contract and monthly charges. They never mentioned that if the contract was cancelled I would have to pay for all the future savings that I would have received under the plan. That is, not only did I have to pay for my prior savings of $40 per month, I now had to pay AT&T for my future savings that I never received, but would have received if I would have kept the service.

I didn't mind paying back the savings I received already, but I thought it was ludicrous to have to pay for future savings. They sent a bill for over $800. I paid all previous savings, but according to them I still owe over $600. They sent it to collection and I have received some nasty phone calls threatening legal action. I just don't think that is right. This was very shady business on their part. I believe this was a misleading contract and should be voidable as a violation of the Trade Practices Act.

I was told if I got a bundle package I would get 50$ cah back. I have been one year trying to the cash back. I have called several times and was told in aug. I would receive it in 4 to 6 weeks so it is know nov and I call again and they sais it is exp. And they cant send it to me know

Well I am 50 dollars short thinking I was gonna get this in 4 to 6 weeks. The lady today said, the women should not have told me tHEY WERE GONNA SEND IT IN 4 TO 6 WEEKS SHE MADE A MISTAKE. i HAVE HAD THIS SERVICE FOR 10 YEARS WITH THIS COMPANY

Every couple of months, I get 1 or 2 calls every single day from BellSouth (which is not identified on caller-id) and when I finally answer it, they want to know if I want any more services from them. I have my phone and internet thru them, but am looking for another company because they do this constantly even when asked not to call. If I wanted more service, obviously I would call them. I would put in a personal complaint to them if I could find someone or someplace to do so.

I have been using Bellsouth as local provider for more than 2 years. I use calling card (1stphonecard.com)for long distance and international calls. Never have a problem until last 2 months. I start to notice I got 2 charges for one 2 min, and the other 3 min. About $8 each min. I thought maybe my wife made a mistake but she denies. I called the bellsouth and they were very rude to reject my request for the credit. I paid the amount. but next month, there is another charge for 2 min. I paid the amount and cancel the service.

When I got my final bill, it showed $240 for a 29 min call. I remember the call very clearly. I personally dialed the call through the calling card! Now I am sure all those charges are not of wife's fault or mine. Something is going on there... I spoke with Bellsouth, Hernadez, I told him I told Bellsouth before to block my international calls (should have a record). He says if it is blocked, you could not make calls through phone card services.

$300 Charges and emotional distress. I even had a suspect if my wife develops dementia. I have to cancel my credit card for auto debit. And I have to re-establish all autocharges with the new number.

One year ago I received a letter from bellsouth stating I owed $700+ for phone services for a residence located in Miami from the previous year(s) (2005-2006). I called immediately and was patched through to their collections department. The woman that answered said she was the manager of the department. I told her that I have not lived in Fl since 1999. She gave the address of where the service had been opened. I've never lived at or heard of said address. She kept asking if I was sure. I explained again and again that I was POSITIVE and when I did live in Miami I did NOT have phone service with them.

She said she would be sending out a fraud packet and asked that I fill it out, return it with a copy of my drivers license or bill with the 2005-2006 date or prior to prove I was not living in Miami at the time. She also said the bill would be removed and not reported to the credit bureaus. A couple of days later I receive the packet (which I saved a copy of), filled it out, sent it back the same day with a copy of my license dated from 2004.

This morning I check my credit report with all three bureau's and guess what? They're reporting this same bill as mine. They are demanding payment and say they know nothing about a *fraud packet.* They've told me I should not have allowed anyone to use my SSN to obtain services of any kind. Hello? I doubt anyone WILLINGLY gives out their SSN.

My credit is being ruined. Bellsouth is refusing to resolve this issue.

I called the phone company and asked them and of course they denied giving the number but I'm not convienced, if a number is supposed to be unlisted and unpublished then how did a telemarketer get it. The only solution the phone company gave me was to do the *77 on the phone and to sign up for the national do not call registery. So much for unlisted/unpublished numbers.

On April 14, 2008, my husband and I ordered phone and DSL service through Bellsouth. Because we ordered DSL service online, we were promised the $75 rebate for the DSL modem, and we were assured that we were within the promotional period for the rebate. The first time when I called to check on the rebate several weeks later, Bellsouth's Rewards Department did not even bother to process it. They apologized for the error, and said they would take care of it.

A few weeks after that, we received a card in the mail stating that we had ordered the DSL service outside of the promotional period, so the rebate would not apply. I called a second time, and I let them know that we were promised this rebate, and it turns out that they had the wrong order date in the computer. I told them we ordered in April, and that it was well within the promotion period. They apologized again and said they would correct the situation.

On July 12, 2008, a second card came saying the same thing about not being eligible for the rebate, and I called a third time asking why they continue to promise us this rebate and they not delivering what they promised. They apologized for a third time, and said that the rebate will post within 1 to 2 billing cycles. I have heard this twice before, and am a bit skeptical about the truth of their statements. All my husband and I want is the $75 rebate we were promised from the beginning.

Bellsouth/ATT service and rudeness is the same or worse 5 years later and I am not giving them any more of our money to perpetuate this kind of business practice on others. I had all their services at one time. Our happy home paid them for 35 years. They were pretty good untill Hurricane Katrina hit. They came around after the storm demanding $115 CASH to hook you back up. I called their office to complain but they back the charges up. I was paying out for cell phone $90/month plus home phones $93/Month plus the DSL. I guess they don't want our business anymore. As a Singular customer I filed a FCC charge on them for what they did to me and my wife on the cell phone swicheroo deal. We were RIGHT. THEY were WRONG! Then within the last 6 months, the home phone billing deal.

After we moved to a new address from our flooded home They added an extra month's bill saying we didn't pay a bill 6 months ago at the old phone number. ATT took over Bellsouth and I was told I had to the end of the month of May to pay it. I disputed, but they said I didn't and turned themselves off. I got us an internet phone for $20 a YEAR that performs better then they ever did. We will never ever have ATT anything ever again! The last service to go was the DSL. Anyhow we are finally rid of ATT. Thank God for competition! :)

Many account changes and time consuming, with banking, checking, Credit accounts, Car insurance bill paying, Ebay account.... Communication with friends, When Bellsouth demanded $115 cash after the Katrina storm, to hook up my telephone and internet, that was the thing that really burned me up. Isn't there a law against this sort of extortion on elderly citizens?

I am a long time existing custome with bellsouth and I have some billing issuse with bellsouth and the unprofessional staff. First thing my phone service was inturupted for non-payment. I called on June 30th to get the exact amount that I would need to restore my phone and internet service I was told by a rep that I would need to pay $359.81 to restore the service. I asked how could I make that payment and she Ms King gave me the option to pay with her using debit/credit or by check via phone pay.

Knowing and looking at my account in front of her, that I had a pervious returned check. She still told me that I could make that paymen free of charge by phone using a check and that it will take any where from 24-48 hours to clear my account. And so I took the option to pay by phone for free on June 30th the payment was done.

My service has not been restore yet and today is July 7, 2008 and I have been calling and speakin with numerous of reps that just give me the run around. And $360. is alot of money to not have my phone service at home where I have small kids and one whom seeks medical attention daily from nurses and staff. As soon as I can get my service restored I am going to go where I am respected.

Bell and ATT put 3 hard inquiries on my credit in 2006. Now I've moved and have 2 more in 2008. They pull multiple reports to open an account, and won't do anything about it

My credit score is 20 points less than it should be, you know it costs thousands on loans, mort, ins etc.

I have the Basic Phone service for 17 bucks, but now i received a letter from Bellsouth/ATT confirming my new order service change to the Preferred Pack Plan which costs $32. I've call the CSR but they are not working at 7pm. I logged in my account but i am unable to change the plan because there's no Basic Plan choice.

I have been calling since February to have Bellsouth come out and cover phone cables that are coming up out of the road in front of my house. Each time I call they say that someone will be out here. I have small children and animals. There are two cables that float in a mud puddle when it rains. We are in the mountains and our driveway is about a half a mile long? but? If you say your going to do it and its your responsibility which they said it was >>then why havent they showed?

Also I went and added an extra line to my phone after they said it would only be about 7 dollars a month more. I added it then got billed over 360 dollars for two months! My phone bill was always at least under 100 dollars a month and I pay for unlimited long distance thru a bundle pack which is around 23 or so bucks. I called and they said they forgot the multiline discount but I have to pay the total before they can credit me. I was so upset to see my bill had doubled. They also started charging me an inside maintenance fee that I never ordered on top of it! When I added the extra line someone there decided to add even more to my bill that I didnt ask for! They have since credited me for THAT at least!..I am so over trying to get anything corrected with this company.

I've had Bellsouth for my residential service on & off for 20+ years and the service went from bad to worst. I closed my acct initially because I never received equipment that was supposidly sent and then once it came I was charged more than the agreed price and for service I never received.

I then renewed after talking with a rep who gave me the advertised promotional price for a bundled package. I began using the services and my first bill was three times what I was told it would me. I never received the money promised for the package and when I did it wasn't correct. I called and ended the service within one month because my internet service never worked correctly. I was then charged that amount plus more which I guess was an early closing penalty. I mailed in the amount that I knew I used plus the check they sent from the bundle.

I have creditors such as Allied Interstate and another collection agency constantly calling of sending collection mail. The charges are invalid and now they're on my credit report causing higher interest charges for loans and non-acceptance requests for other services. All my accusations can be verified!

I finally was able to get DSL reconnected when I moved next door. I was told I would not be able to get it. They thought I was dumb but I'm not. All AT&T had to do was change some wires. But anyway, I got a call one day and the rep was very rude. I asked her something and she said, "That's why were sending you a modem, you idiot." I said, excuse me? She just said, Have a nice day sir and she hung up. I called her back and it was her cellphone voicemail. Why did she use her cellphone to call me? Who knows, maybe she called me on her break and on her own time. But still she representing Bellsouth and had no right calling me an idiot.

I paid a deposit of $75 to get long distance on my phone. It's been 5 months trying to get my deposit back. Every phone call I place to BellSouth there is a 15 to 20 minute wait before I even get to talk to a real person! I even have a receipt. This is nonsense!

I've lost $75 over this matter.

I signed a contract with Bellsouth for three years for my business. It has been 2 years and have not had major problems. In September of this year someone added a long distance promotion. Now they want to charge me extra because the promotion expired. They will take the long distance off, but they want me to pay for the charges, even though I never called them to request this promotion. It is the second time they added features to my service without my permission. Last time was with a different account, but they removed the charges. This time they want me to pay. They will not give me any info on the person who made the changes. They just want me to pay.

I have to pay an extra $50.00, and I have to waste my time with them every single time they do something wrong.

In October, 2006, I moved and canceled my BellSouth account. From that time forward, I used CHARTER COMMUNICATIONS for phone, Internet and TV cable. I paid my final BellSouth bill last fall and received no further bills or correspondences from them.

Now they are saying I never canceled, and that THEY shut off my service last February! I called their business service line and was told that they have no record of my cancellation. I told them just to look at the number of calls placed on the business line since last fall (NONE, because I wasn't USING their service because I CANCELED). They kept repeating that they saw no notice in their file of my cancellation. I had a forwarding address, and never received any bills from BellSouth, otherwise I would have contacted them months/over a year ago, on this matter.

I received a two-month statement from AT&T. I called a number and had a conversation with John because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time he also told me the October payment was never paid and I told him it was paid and he asked me to fax him a printout of my bank statement and I did on 10-30-07. I also questioned him about my service being interrupted while he was investigating and he put me on hold while he talked to someone in the payment center. He said Dont worry, your service will not be interrupted.

My Internet service was disconnected on 11-6-07. . Finally I did talk to someone and they said I needed to pay $130.00 to get the Internet active so I did. They assured me once I made the payment my service would be restored. That never happened.

In May of 2007 BellSouth sent a salesperson to our office from a third party marketing firm. They quoted us on our monthly telephone service with 5 lines, long-distance package, and DSL package. At that time we were with another telephone access supplier, and they quoted substantially under their existing prices. Now that we are with BellSouth, the prices are not per the quote. In fact they are $100 to $150 per month higher than we had previously paid. I would be happy if they would just charge according to the terms of the written quote from the 3rd party marketing firm. They will not discuss this with us any further, and are just billing us at the higher $150+ per month rate that they quoted.

For one week in March 07, my daughter stayed at my house. Using AOL, she requested the AOL's local phone numbers to call for internet connection. She selected a number from that list. The computer dialed as if it was a local number. When I received the bill it was for $1188.56 for the use of the internet connection for that week.

Bell South says that even though it dialed as a local number, it was not billed as a local number. It is nearly impossible to communicate with Bell South. They have sent me this threatening letter. It seems to me that this situation has happened before. With all the technology that these companies have, this could be avoidable. My daughter was confused and I am confused. I am a 71- year old person.

I own a waste company that has business phone service with BellSouth. I subscribe to their answering service. Last November for 3 weeks they had an issue with my message service. For some reason when a customer called and all lines in the office were busy the outgoing message begun to say that my phones had been disconnected. When we found out about this we called BellSouth and they said they only thing that they could do to fix it would be to make our phones ring busy when we were on all of the lines. Expecting this to be a short term issue we agreed. 3 weeks later I finally had to call the state and make a complaint.

Within 15 minutes of complaining to the state they fixed the problem. Said it was a programming issue. During the previous three weeks we were calling Bellsouth almost everyday, multiple times. They still never fixed the problem, and come to find out at times that out of service message was still be played to callers.

I had just purchased another company and the transition was November 1. All of their customers received postcards telling them that I had taken over their account and to call us with any questions. In addition I had recently done a mass mail campaign of 20,000+ postcards. They gave a $190.00 credit and basically told me that was it.

I was moving to Colombia, South America so I told them to please send my final bill as soon as possible so I could pay it before I left. The person I spoke to said I would receive my bill in about 2-3 weeks and told me it would be 70 - 75 dollars, which I figured was right. 3 weeks later I got a bill for $250.00 at my mother in laws address where I was waiting before I left the country. The bill I got was in someone else’s name at our address. I immediately called and they apologized for sending the wrong bill and said everything would be corrected and a new bill sent in a week.

I postponed my flight and all my plans for 2 weeks. When I got the bill it was for 204 dollars. So I called again and they said sorry but the service was NOT cut off yet. So they needed to disconnect the service and give me a credit, and again they said my balance would be around 70 - 75 dollars. Now I had to postpone the flight again another week. I waited as long as I could and they didn’t send the bill. I had to leave.

Now I’m in South America and I just got the final bill for $ 204.70 dated Jan 27, 2007. So I emailed them immediately too see what happened. Then they sent me an email saying I owe around $150.00 and I’m in collection with a collection agency.

I transferred my phone to another part of Florida in 2005. I received a final bill of 132.00 and paid it. A few months later I received a letter from Bellsouth stating I owed the money. After many hours on the phone in Jan 06, no one could tell me what the charges were for and was told on a conference call between Bellsouth, Bellsouth DSL, and AT&T that my account was current and I did not owe this money.

I moved out of state in Jan 2007 and received a letter from a collection agency stating I owe this money from Bellsouth again. After several calls to Bellsouth and many hours of being on hold, I was finally told they found out what happened, they found the payments I sent but they did not go to the correct account. I was told that because the account was from 2005, there is nothing they can do that I will just have to pay the bill again to clear it. I was told they will not do anything because the account is too old.

I have spent countless hours on the phone and because I am in the military and away from home had to use my cell phone minutes for a lot of the calls.

I contracted to have BellSouth come out and install phone service and DSL internet. I had to make a deposit of $100.00 dollars to set up the appt. After a week I changed my mind before they ever came out.

When I called they said they would send the deposit back in 10 days. 15 Days later I call back, again they said they would send the deposit in 10 days. Another 15 days go by and I call again. They promised again to send the deposit back. Again no luck. Now when I call they say there is no record of my account. They owe me my $100.00.

I was called by someone hired by Bellsouth. They had an offer to give me caller ID, etc., for free. I specifically asked if I would be charged, if this would appear on my bill. I was told no. On my next bill, there was a charge for $30.00 for the Preferred Pack, which is exactly what was offered to me for free. I cancelled it the next day.

Two weeks ago, someone from a local company hired by Bellsouth/AT&T came to my apartment. They claimed that they could get me better service after the merger. I would get caller ID, call waiting, etc. for free. Of course, my next bill shows an extra $30.00 charge for something that I was promised for free.

I ordered new service from BellSouth on 2/14/07, paying a $75.00 deposit. I confirmed the order and received a connection date of 2/28/07; which happened. My service was disconnected yesterday 3/7/07. When I spoke to a representative at BellSouth yesterday, she explained that my service had been cancelled for non-payment for someone else's bill.

I explained that my name nor social security number was on this previous bill, that I could not be held liable for it, at which point (because the old bill is in the same last name as mine), she states that I must prove I did not live in the house during the time this bill was incurred. I am still trying to have my service restored and still getting the run around. I don't know how they can hold me accountable for someone else's bill!

I experienced fraudulent misrepresentation about the BellSouth Rewards. I was told I would receive a $175.00 Visa gift card for changing my service to BellSouth. What I actually received was two "coupons", one for a $50.00 reward and one for a $25.00 reward.

When I called to find out about the remaining $100.00, I was told by one person, "You have received the coupons you are eligible for; can I do anything else for you?"; by another person, "Yes, I see that you have another $25 reward and I can get that going for you today; will there be anything else?" and finally, when I asked to speak to someone with whom I could lodge a formal complaint, I was told that I was eligible for an additional $100.00 reward. Several weeks afterwards, I received a notification that I was not eligible for this reward.

As has happened in the past, I've contacted BellSouth via their online repair request twice in the past ten days. When a customer submits the online form, an automated reply is sent telling them that a BellSouth representative will contact them within 5 hours. It's never happened in the span of the two years in which I've submitted online repair requests! I got so disgusted with BellSouth's service that I dumped them two years ago and went to AT&T. Sadly, I found out shortly thereafter that BellSouth is under contract with AT&T to perform all of their repairs.

Even when the service was restored, the static on the line was so bad, conversation was impossible. It then took nine more days for BellSouth to respond and resolve that problem.

On Friday, BellSouth replaced the main phone box at the street in front of my parent’s house, when they left that evening we had no phone service at all. I called BellSouth repair service and told them that my father was dying of cancer and that we needed the phone for emergency to contact hospice or for my mother to contact me in case she needed me. My father is 88 years old and my mother is also 88.

BellSouth told me it would be Monday before they could repair the phone service that they messed up. My parents are paying for a service they need badly, but have no service.

In November 2006, I accepted BellSouth's offer to expand to DSL service. I was offered the service with a $100.00 rebate for the DSL addition. I was charged $75.00 for the modem but was told it was more than offset by the $100.00 rebate that I would receive in 3 weeks. It is now 3 months later. On each contact I was told by the supervisor that it would be another 3 weeks until I would receive the $100.00 and that it would now be in the form of a gift card, not the original cash promised.

I am absolutely fed up but, upon checking the internet for other possible providers, I find that BellSouth is the only provider available for my area. Isn't this a monopoly?

In 2004 I was also promised a $100 rebate for bundling services which I never received. I called them for several months on that one also and finally gave up. It is still listed as pending on their "Track your Reward" website but the customer support people at BellSouth claim that time is past to receive that one.

On December 29, 2006 I didn’t have a dial tone. Repair guy came out shortly after and proceeded to the utility box in the neighbor's yard. I asked him what the problem was and he said he wasn't certain but our cul-de-sac was out of service. I left to run errands. 2 hours later 2 guys knocked on the door and told my wife the problem is fixed.

I was billed $85.00. When I called, they said since I don't have the inside maintenance plan, there is nothing I can do. I just can't understand "if the entire cul-de-sac is out of service", why this becomes my responsibility. I paid this bill but am seeking reimbursement.

I had complained about my phone ringing once and then it would quit. I told them I thought it was a busy forward feature that I had just had them turn on. Later on a technician called and said that something was picking the calls up and that he would check it out. I told him that was fine he came to my house and I told him that I didn't want him to do anything that was going to cost me. He said that it was something wrong with our inside lines. My house is only a year old and I told him that the lines were new and that I thought it was the busy forward feature they had turned on he tried to say it was the alarm system we had. He said that if he came in to check it out it would cost me at least $80. I told him I wasn't paying that. So he left.

I then called BellSouth and told them to take the busy forward off and after that was completed the phone was fine. I received my bill and I was charged $85.00. When I called BellSouth the lady said that it was a fee for the technician determining that the problem was on the inside. Although we never fixed anything and the phone works fine, they are charging me for something they didn‘t do.

I opened a small business and had my daughters call around for quotes on phone service. They spoke to the Bellsouth representatives in length, letting them know that the phone bills could not exceed $120.00 per month. We were told that we could get all the services that a competitor was offering for as little as $117.00 per month. We were given a time and date for the phone service to be installed but no one showed up. We found after two other appointments that the representative had given out wrong information. We had to reschedule our opening date due to not having phone service which did not allow us to set up other services that required phone service.

We told Bellsouth that we would be discontinuing service with their company and was immediately flooded with calls asking us to sign yearly contracts for the pricing we should already had had and when asked if the additional billings would be deleted they fell at a lost for words.

We scheduled service with another phone provider, and found that Bellsouth had frozen our phone lines. When I contacted them they stated that we had a balance due with them. I informed them that we would no longer be doing business with them and paid the amount quoted by them. We later received a letter stating that we owed Bellsouth $400.00.

On my August, September, & October 2006 Bellsouth phone bill, I was billed $14.95 for SurfSafe Internet Service. I do not know who they are and I most definitely did not sign up for their services. I questioned Bellsouth, but they played dumb and said they didn't know who it was and I would have to contact SurfSafe directly. I paid August & September @ $14.95, and would like a refund.

I informed BellSouth that I would be moving in April of 2006; I requested that they disconnect the two lines I had in my old home and move service for one line to the new address in another state. I was assured that all was taken care of, and the service would be re-connected on the agreed upon date.

For several months in a row my new bill was higher than had been quoted to me (having dropped one of the lines and other features). I noticed they were still charging me for one of the lines from my previous home. I spoke with a rep and he issued me a refund for charges from May to October. Now, two months later, I wake up one morning with temporarily disconnected service.

Turns out they were applying every cent I mailed to the old number, failing to credit the new number with any payment. This caused the computer to show non-payment since August! I had to pay an astronomical amount to have service restored, on top of the payment I mailed yesterday!They ended up charging me for the line they were supposed to disconnect back in May. This would amount to over $200.00.

We had a separate phone line installed at the end of October, 2006, exclusively for computer service only. There is nothing hooked to this line except the computer. When we got our first phone bill for this line, it was in excess of over $200.00 for calls we never made. We made several attempts to get this corrected and every one we talked to said we had made calls on the line and we know for a fact we did not. There is no phone hooked to it and never has been!

We were told that some of the calls came from the jail and we have no idea how that could have happened. We have been transferred from one person to another since we got this bill and we have not yet got it corrected because no one seems to have any idea what the previous person told us. I am beyond frustrated. I am afraid I am going to have to pay the bill just so I can keep my line for the computer!

On Aug, 2006 I signed up for a Bellsouth Complete Choice Term Plan. I was told by the representative that if I signed for a new 12-month contract, they would waive charges on a previous contract that had incurred penalties when I attempted to change my business line to a residential line. Now I am being told that they will not waive the previous charges assessed to me and on top of that, I will be incurring new penalties on this new contract if I cancel my account with Bellsouth. Bellsouth first assessed me with a $600.00 penalty, then a new penalty of $200.00 and now wants to charge me $160.00 more for a new contract that I didn't even want in the first place.

I decided to change our home phone number to BellSouth. My husband just started a business out of our home. First they put everything as residential, we did not know this until we received our first bill. Bellsouth fixed that. The first bill for the business line was $268.00. The second bill was over $500.00 even though the phone had only been used 8 minutes. They have shut off the phone and Internet because we refuse to pay this amount. We have repeatedly tried to speak with a supervisor and are told someone would contact us and no one has. We are losing business and I feel we should not have to pay such an excessive amount.

I had my small business phone number since 2002. I sell my products over the phone and Bellsouth offered to transfer my number to another business location for a very nice price and no charges for new connection. Bellsouth don't comply with their offer and when I complained for 3 months in a row about my bill, they disconnected my service.

I lost my contact with my clients and now I have to expend more than $ 500 in new business cards and stamps, trying to be connected again with my old clients, but many business lost clients, anyhow. I tried to deal with with Bellsout representatives, but they are trained to give us customers, the RUN AROUND. On 07/28/06, Channel 9 News in Orlando, Florida, presented a 10 minutes segment about more than 1.300 complaints againts this company and the answer that a CEO from Bellsouth offered, was: Bellsouth has more complaints, because they have more customers. Sure, yeah.

I requested phone service on 06/23 to be connected on 07/14. I called Bellsouth back on 07/15 to have the phone turned off because my apartment was not ready, thus, I did not move. Bellsouth charged me for a whole month of service, plus the connection fee, which a Mrs. Mann told me the connection fee would be waived. She said policy is that that they have to bill you for a month of service regardless. FINE.

But why did BellSouth pull my credit 3 times. 1st time on 06/23, which I knew about. But then, 2 more times on 06/28 and 07/12. I have a problem with this. No one that I spoke with could give me any information as to why this was done. I was told that a supervisor was not available and would contact me within 48 hours. Now I have a $83.28 bill with Bellsouth for 1 day service and a connection fee that was supposed to be waived, along with a lower credit score.

BellSouth pulling my credit 3 times has adversely affected my credit and I am very upset, especially when they can't give a reason as to why this was done 3 times. One CSR named Renico stated that it had been done and there was nothing they could do about it.

I am a retired grandmother that just wanted a basic line set up at 1976 Fischer RD. so I could stay in touch with them. I told the BellSouth representive specifically no bells and whistles no LONG DISTANCE block everything but local calls. Well it was not set up properly and I have a $266.32 payment of LONG DISTANCE calls that I don't know who made them and should have been blocked in the first place. OPTICOM is the company that has claimed through BELLSOUTH billing that the calls were made.

I disputed the charges and BELLSOUTH said they were refused and they turned off the phone. They will not turn it back on until I pay $266.32. It was their fault for not setting it up properly and I don't owe those charges. They will not get my business again!!! Unless they make it right.

It is finally corrected and we have not had it happen intermittently since the last time reported. Since I stressed that it was an intermittent problem, I do not feel it fair that I am charged for a service call. When he came out I am sure that most likely there was no static on the line and there was not most of the time. Please do not charge me the $80 service call fee. I did all I could to stress that it was an intermittent problem.

Billed $80 for no reason what so ever. Will not refund the incorrect charge.

I called Bellsouth for phone service in December 2005,I was told that I would be reciving a bundel package, which includes basic phone line with no features rollover line for my fax and internet service. I was told that my bill would be $65.00 month when I am done paying for the DSL modem which is about 7.28 a month my bill would drop down, I was told not to be surprise when I see my frist bill be it would be a little high so I understood that because of the connetion fee and DSL fee. My frist bill was $136.62 for January, my next bill for february was $120.49, March 140.61 and april 118.61. I realy think this is not how your bill should with just the service I have mentioned above. They cut my phone off twice sence I had serive and charge $30.00 to turn it back on, which put you in more trouble, if they had just told me at the beginning the truth I would not have gone with bellsouth phone company.

I work from home, and I told them that I could not afford a $100.00 or more phone bill what can they do for me, the lady said she can help. This has cause me finanical hardship my bills are behind and I have to pay them because I use my phone and internet and fax for making a living.

When I moved last September (2005), I signed up to move my BellSouth home phone service online, partially because it was easy, but also because they promised a rebate of a MP3 player or Digital Camera. (I chose the digital camera.) To date, I still have NOT received the Digital Camera, although I have emailed and called numerous times. My last call on March 18, I was told it would be expedited and I would recieve it in three weeks. Today (three weeks later), I received a postcard saying they wouldn't fulfill it because I had already been paid for this specific promotion - NOT TRUE. I called again, and was told the same thing - that they would do a special request to re-review it and reprocess the rebate, and that it would take three weeks.

It's annoying, unethical, etc. I shouldn't have to fight for a free rebate they promised me!

Changed BellSouth local service. Got conflicting information about voicemail and tried to make changes. The ping pong syndrome ensued - being bounced from person to person, department to department with no relief. *98 does not work. I call the Business Office, they tell me it was on the order, they send me back to Repair, then back to the Business Office. Boing, boing, boing!! Nobody takes time & resolves the problem. Broken promises, ignorant employees, non-responsive Management. Asked for a supervisor, employee says: I can't find one. Leave message for supervisor, no return call. Call again today. Spoke with arrogant, rude Supervisor who seemed annoyed that I was even taken up her time.

I was use to paying about 130.00 or a little more monthly for my telephone bill. Then I added internet & DSL services in a package BellSouth had called complete choice. After a while I noticed slight increases in the bill. The amount of the bill was getting so out of hand it was getting hard for me to pay. Then I was told I was being overcharged for internet & DSL services. I was paying about 45.00 for the internet & DSL services then I was told it went down to 24.95 and they told me they were unable to adjust the charges for me because my telephone service has been interrupted.

I have no residential telephone service and my bill is $552.76.

I ordered a 2nd line in our house. The technicians never came into my house to hook up the wiring for the separate line. The line was turned on, but never worked in my house. Not realizing that the line could be on but not working, I received 2 bills and called BellSouth upon recieving each bill. They did not inform me that I had to disconnect my line even though I told them I don't have the line and didn't want a technician out to do the wiring. I disputed the balance on the account which they denied.

BellSouth turned off the services to my main telephone line until I paid the account balance on the 2nd line that I disputed. I had 3 months worth of charges on a line I never got to use, and they denied any responsibility to inform me to disconnect the line that wasn't working.

When obtaining phone service in Feb. 2002, I was required to pay a security deposit. Now, nearly 4 years later, Bellsouth has still not returned my deposit. After several attempts to remedy this, I was sent to an answering machine. I changed phone numbers at the one year mark and appearently, a major corporation like Bellsouth, does not transfer records from one number to another. Appearantly, the information is then purged and lost. I was told by three customer service reps, without knowing that old number, there is no way I can help you. Then, I found the old number and was told that without the actual account number there was no way they could help me.

They have left me answerless as to where my money is and trying to make me feel as if it is my problem to solve. My responsibility in this is to pay my bill monthly, this I do. Yet, an amount of money that was legally supposed to be put into trust and returned to me, as agreed upon - has been lost and no offer to find it and return it is being made. The laziness and unwillingness to help by the customer service department of Bellsouth astounds me!

I have potentially lost anywhere from $100.00 to $200.00 in my deposit not being returned to me. I have also endured the aggrevation of dealing with several Bellsouth customer service reps - which I'm sure most of their customers will agree is quite too much for this company to ask of me!

In May of 2005, I notified Bellsouth that I was moving and would no longer require their service at my new address. The request was to shut service on May 31st. In mid-June after I moved, I logged on to the Bellsouth website and paid the May bill, which I assumed was my final bill. Recently at my new address, a collection agency tracked me here at Bellsouth's request and demanded in excess of $300 on my delinquent account. I contacted Bellsouth by e-mail and all they would give tell me (in a form letter) was the ammount, that it was for June, July, and August 2005, and that I would have to make arrangements with the collection agency to pay it off. Further attempts at correspondence with them has gone unanswered. Contacting the collection agency, all they are willing to do is receive payment and not try to resolve any dispute. They are threatening in nature and will not even attempt to cooperate in resolving anything.

I am writing to dispute the amount of $85.06; Bellsouth continues to say I owe them. I have previously written to BellSouth disputing this charge. BellSouth is charging me for a service call that I never received. I reported a problem to BellSouth that my telephone service was unusable due to extreme static on the lines. I needed the lines only to use BellSouth’s DSL service; my telephone service was with Vonage. In short, the static did not interfere with receiving calls and me placing calls. I just thought that since I was paying for the monthly service I should be able to use it when I needed to. I explained to the representative that all the DSL filters were in place and the telephone line previously worked fine. A month later, I received a bill from BellSouth for $84.06.

When I called BellSouth, they said a technician came to my residence to fix the problem. First, I never authorized a service person to check the problem and second, I work from home and no one visited. I refuse to pay a company, such as Bellsouth, for a service I did not receive. I expect to have this charge cleared from my records, but the keeping ignoring me and have now placed the amount with a collection agency.

i moved and had my phone service moved, they transfered the service but there was a lot of static on the line so they sent out a repair tech. he said that the promblem was in the jacks that was in the duplex he said he had to change the jacks, my husband and i both asked him were we going to be charged for this he then asked did we have a charge on our phone bill that said maintance plan i told him yes 5.95 a month he then said well there is no charge for me doing this so he put in 2 new jacks, we thought the promblem was taken care of low and behold 2 hours later the same thing static, you could'nt dial out nor could you recieve calls, this was before hurricane wilma hit florida to be exact 2 weeks before that.

I had no phone service and they sent me a bill for 205.00.