Complain about a product or service

BellSouth

Chris of Rockledge GA (03/05/08)
I finally was able to get DSL reconnected when I moved next door. I was told I would not be able to get it. They thought I was dumb but I'm not. All AT&T had to do was change some wires. But anyway, I got a call one day and the rep was very rude. I asked her something and she said, "That's why were sending you a modem, you idiot." I said, excuse me? She just said, Have a nice day sir and she hung up. I called her back and it was her cellphone voicemail. Why did she use her cellphone to call me? Who knows, maybe she called me on her break and on her own time. But still she representing Bellsouth and had no right calling me an idiot.

Elizabeth of Garrett KY (02/11/08)
I paid a deposit of $75 to get long distance on my phone. It's been 5 months trying to get my deposit back. Every phone call I place to BellSouth there is a 15 to 20 minute wait before I even get to talk to a real person! I even have a receipt. This is nonsense!

I've lost $75 over this matter.

Leo of Buford GA (12/26/07)
I signed a contract with Bellsouth for three years for my business. It has been 2 years and have not had major problems. In September of this year someone added a long distance promotion. Now they want to charge me extra because the promotion expired. They will take the long distance off, but they want me to pay for the charges, even though I never called them to request this promotion. It is the second time they added features to my service without my permission. Last time was with a different account, but they removed the charges. This time they want me to pay. They will not give me any info on the person who made the changes. They just want me to pay.

I have to pay an extra $50.00, and I have to waste my time with them every single time they do something wrong.

Elizabeth of Rogersville TN (11/26/07)
In October, 2006, I moved and canceled my BellSouth account. From that time forward, I used CHARTER COMMUNICATIONS for phone, Internet and TV cable. I paid my final BellSouth bill last fall and received no further bills or correspondences from them.

Now they are saying I never canceled, and that THEY shut off my service last February! I called their business service line and was told that they have no record of my cancellation. I told them just to look at the number of calls placed on the business line since last fall (NONE, because I wasn't USING their service because I CANCELED). They kept repeating that they saw no notice in their file of my cancellation. I had a forwarding address, and never received any bills from BellSouth, otherwise I would have contacted them months/over a year ago, on this matter.

Mary of Prattville AL (11/18/07)
I received a two-month statement from AT&T. I called a number and had a conversation with John because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time he also told me the October payment was never paid and I told him it was paid and he asked me to fax him a printout of my bank statement and I did on 10-30-07.  I also questioned him about my service being interrupted while he was investigating and he put me on hold while he talked to someone in the payment center. He said Dont worry, your service will not be interrupted.

My Internet service was disconnected on 11-6-07. . Finally I did talk to someone and they said I needed to pay $130.00 to get the Internet active so I did. They assured me once I made the payment my service would be restored. That never happened.

Steve of Orlando FL (11/09/07)
In May of 2007 BellSouth sent a salesperson to our office from a third party marketing firm. They quoted us on our monthly telephone service with 5 lines, long-distance package, and DSL package. At that time we were with another telephone access supplier, and they quoted substantially under their existing prices. Now that we are with BellSouth, the prices are not per the quote. In fact they are $100 to $150 per month higher than we had previously paid. I would be happy if they would just charge according to the terms of the written quote from the 3rd party marketing firm. They will not discuss this with us any further, and are just billing us at the higher $150+ per month rate that they quoted.

Cedric of Edgewater MD (07/07/07)

For one week in March 07, my daughter stayed at my house. Using AOL, she requested the AOL's local phone numbers to call for internet connection. She selected a number from that list. The computer dialed as if it was a local number. When I received the bill it was for $1188.56 for the use of the internet connection for that week.

Bell South says that even though it dialed as a local number, it was not billed as a local number. It is nearly impossible to communicate with Bell South. They have sent me this threatening letter. It seems to me that this situation has happened before. With all the technology that these companies have, this could be avoidable. My daughter was confused and I am confused. I am a 71- year old person.

David of Pace FL (05/14/07)

I own a waste company that has business phone service with BellSouth. I subscribe to their answering service. Last November for 3 weeks they had an issue with my message service. For some reason when a customer called and all lines in the office were busy the outgoing message begun to say that my phones had been disconnected. When we found out about this we called BellSouth and they said they only thing that they could do to fix it would be to make our phones ring busy when we were on all of the lines. Expecting this to be a short term issue we agreed. 3 weeks later I finally had to call the state and make a complaint.

Within 15 minutes of complaining to the state they fixed the problem. Said it was a programming issue. During the previous three weeks we were calling Bellsouth almost everyday, multiple times. They still never fixed the problem, and come to find out at times that out of service message was still be played to callers.

I had just purchased another company and the transition was November 1. All of their customers received postcards telling them that I had taken over their account and to call us with any questions. In addition I had recently done a mass mail campaign of 20,000+ postcards. They gave a $190.00 credit and basically told me that was it.

Yolanda of Bucaramanga Santander (05/03/07)

I was moving to Colombia, South America so I told them to please send my final bill as soon as possible so I could pay it before I left. The person I spoke to said I would receive my bill in about 2-3 weeks and told me it would be 70 - 75 dollars, which I figured was right. 3 weeks later I got a bill for $250.00 at my mother in laws address where I was waiting before I left the country. The bill I got was in someone else’s name at our address. I immediately called and they apologized for sending the wrong bill and said everything would be corrected and a new bill sent in a week.

I postponed my flight and all my plans for 2 weeks. When I got the bill it was for 204 dollars. So I called again and they said sorry but the service was NOT cut off yet. So they needed to disconnect the service and give me a credit, and again they said my balance would be around 70 - 75 dollars. Now I had to postpone the flight again another week. I waited as long as I could and they didn’t send the bill. I had to leave.

Now I’m in South America and I just got the final bill for $ 204.70 dated Jan 27, 2007. So I emailed them immediately too see what happened. Then they sent me an email saying I owe around $150.00 and I’m in collection with a collection agency.

John of Virginia Beach VA (04/13/07)

I transferred my phone to another part of Florida in 2005. I received a final bill of 132.00 and paid it. A few months later I received a letter from Bellsouth stating I owed the money. After many hours on the phone in Jan 06, no one could tell me what the charges were for and was told on a conference call between Bellsouth, Bellsouth DSL, and AT&T that my account was current and I did not owe this money.

I moved out of state in Jan 2007 and received a letter from a collection agency stating I owe this money from Bellsouth again. After several calls to Bellsouth and many hours of being on hold, I was finally told they found out what happened, they found the payments I sent but they did not go to the correct account. I was told that because the account was from 2005, there is nothing they can do that I will just have to pay the bill again to clear it. I was told they will not do anything because the account is too old.

I have spent countless hours on the phone and because I am in the military and away from home had to use my cell phone minutes for a lot of the calls.

Erick of  NC (03/28/07)

I contracted to have BellSouth come out and install phone service and DSL internet. I had to make a deposit of $100.00 dollars to set up the appt. After a week I changed my mind before they ever came out.

When I called they said they would send the deposit back in 10 days. 15 Days later I call back, again they said they would send the deposit in 10 days. Another 15 days go by and I call again. They promised again to send the deposit back. Again no luck. Now when I call they say there is no record of my account. They owe me my $100.00.

William of Decatur GA (03/20/07)

I was called by someone hired by Bellsouth. They had an offer to give me caller ID, etc., for free. I specifically asked if I would be charged, if this would appear on my bill. I was told no. On my next bill, there was a charge for $30.00 for the Preferred Pack, which is exactly what was offered to me for free. I cancelled it the next day.

Two weeks ago, someone from a local company hired by Bellsouth/AT&T came to my apartment. They claimed that they could get me better service after the merger. I would get caller ID, call waiting, etc. for free. Of course, my next bill shows an extra $30.00 charge for something that I was promised for free.

Menesa of Maryville TN (03/08/07)

I ordered new service from BellSouth on 2/14/07, paying a $75.00 deposit. I confirmed the order and received a connection date of 2/28/07; which happened. My service was disconnected yesterday 3/7/07. When I spoke to a representative at BellSouth yesterday, she explained that my service had been cancelled for non-payment for someone else's bill.

I explained that my name nor social security number was on this previous bill, that I could not be held liable for it, at which point (because the old bill is in the same last name as mine), she states that I must prove I did not live in the house during the time this bill was incurred. I am still trying to have my service restored and still getting the run around. I don't know how they can hold me accountable for someone else's bill!

Jane of Thomasville GA (03/05/07)

I experienced fraudulent misrepresentation about the BellSouth Rewards. I was told I would receive a $175.00 Visa gift card for changing my service to BellSouth. What I actually received was two "coupons", one for a $50.00 reward and one for a $25.00 reward.

When I called to find out about the remaining $100.00, I was told by one person, "You have received the coupons you are eligible for; can I do anything else for you?"; by another person, "Yes, I see that you have another $25 reward and I can get that going for you today; will there be anything else?" and finally, when I asked to speak to someone with whom I could lodge a formal complaint, I was told that I was eligible for an additional $100.00 reward. Several weeks afterwards, I received a notification that I was not eligible for this reward.

Brent of Birmingham AL (03/01/07)

As has happened in the past, I've contacted BellSouth via their online repair request twice in the past ten days. When a customer submits the online form, an automated reply is sent telling them that a BellSouth representative will contact them within 5 hours. It's never happened in the span of the two years in which I've submitted online repair requests! I got so disgusted with BellSouth's service that I dumped them two years ago and went to AT&T. Sadly, I found out shortly thereafter that BellSouth is under contract with AT&T to perform all of their repairs.

Even when the service was restored, the static on the line was so bad, conversation was impossible. It then took nine more days for BellSouth to respond and resolve that problem.

Ed of San Mateo FL (02/24/07)

On Friday, BellSouth replaced the main phone box at the street in front of my parent’s house, when they left that evening we had no phone service at all. I called BellSouth repair service and told them that my father was dying of cancer and that we needed the phone for emergency to contact hospice or for my mother to contact me in case she needed me. My father is 88 years old and my mother is also 88.

BellSouth told me it would be Monday before they could repair the phone service that they messed up. My parents are paying for a service they need badly, but have no service.

Joanne of Kingston TN (02/24/07)

In November 2006, I accepted BellSouth's offer to expand to DSL service. I was offered the service with a $100.00 rebate for the DSL addition. I was charged $75.00 for the modem but was told it was more than offset by the $100.00 rebate that I would receive in 3 weeks. It is now 3 months later. On each contact I was told by the supervisor that it would be another 3 weeks until I would receive the $100.00 and that it would now be in the form of a gift card, not the original cash promised.

I am absolutely fed up but, upon checking the internet for other possible providers, I find that BellSouth is the only provider available for my area. Isn't this a monopoly?

In 2004 I was also promised a $100 rebate for bundling services which I never received. I called them for several months on that one also and finally gave up. It is still listed as pending on their "Track your Reward" website but the customer support people at BellSouth claim that time is past to receive that one.

Dale of Jacksonville FL (02/12/07)

On December 29, 2006 I didn’t have a dial tone. Repair guy came out shortly after and proceeded to the utility box in the neighbor's yard. I asked him what the problem was and he said he wasn't certain but our cul-de-sac was out of service. I left to run errands. 2 hours later 2 guys knocked on the door and told my wife the problem is fixed.

I was billed $85.00. When I called, they said since I don't have the inside maintenance plan, there is nothing I can do. I just can't understand "if the entire cul-de-sac is out of service", why this becomes my responsibility. I paid this bill but am seeking reimbursement.

Grace of Union City TN (02/09/07)

I had complained about my phone ringing once and then it would quit. I told them I thought it was a busy forward feature that I had just had them turn on. Later on a technician called and said that something was picking the calls up and that he would check it out. I told him that was fine he came to my house and I told him that I didn't want him to do anything that was going to cost me. He said that it was something wrong with our inside lines. My house is only a year old and I told him that the lines were new and that I thought it was the busy forward feature they had turned on he tried to say it was the alarm system we had. He said that if he came in to check it out it would cost me at least $80. I told him I wasn't paying that. So he left.

I then called BellSouth and told them to take the busy forward off and after that was completed the phone was fine. I received my bill and I was charged $85.00. When I called BellSouth the lady said that it was a fee for the technician determining that the problem was on the inside. Although we never fixed anything and the phone works fine, they are charging me for something they didn‘t do.

Rose of New Iberia LA (02/01/07)

I opened a small business and had my daughters call around for quotes on phone service. They spoke to the Bellsouth representatives in length, letting them know that the phone bills could not exceed $120.00 per month. We were told that we could get all the services that a competitor was offering for as little as $117.00 per month. We were given a time and date for the phone service to be installed but no one showed up. We found after two other appointments that the representative had given out wrong information. We had to reschedule our opening date due to not having phone service which did not allow us to set up other services that required phone service.

We told Bellsouth that we would be discontinuing service with their company and was immediately flooded with calls asking us to sign yearly contracts for the pricing we should already had had and when asked if the additional billings would be deleted they fell at a lost for words.

We scheduled service with another phone provider, and found that Bellsouth had frozen our phone lines. When I contacted them they stated that we had a balance due with them. I informed them that we would no longer be doing business with them and paid the amount quoted by them. We later received a letter stating that we owed Bellsouth $400.00.

Melissa of Thompson Station TN (12/16/06)

On my August, September, & October 2006 Bellsouth phone bill, I was billed $14.95 for SurfSafe Internet Service. I do not know who they are and I most definitely did not sign up for their services. I questioned Bellsouth, but they played dumb and said they didn't know who it was and I would have to contact SurfSafe directly. I paid August & September @ $14.95, and would like a refund.

Shannon of Murfreesboro TN (12/12/06)

I informed BellSouth that I would be moving in April of 2006; I requested that they disconnect the two lines I had in my old home and move service for one line to the new address in another state. I was assured that all was taken care of, and the service would be re-connected on the agreed upon date.

For several months in a row my new bill was higher than had been quoted to me (having dropped one of the lines and other features). I noticed they were still charging me for one of the lines from my previous home. I spoke with a rep and he issued me a refund for charges from May to October. Now, two months later, I wake up one morning with temporarily disconnected service.

Turns out they were applying every cent I mailed to the old number, failing to credit the new number with any payment. This caused the computer to show non-payment since August! I had to pay an astronomical amount to have service restored, on top of the payment I mailed yesterday! They ended up charging me for the line they were supposed to disconnect back in May. This would amount to over $200.00.

Iris of Jacksonville FL (12/11/06)

We had a separate phone line installed at the end of October, 2006, exclusively for computer service only. There is nothing hooked to this line except the computer. When we got our first phone bill for this line, it was in excess of over $200.00 for calls we never made. We made several attempts to get this corrected and every one we talked to said we had made calls on the line and we know for a fact we did not. There is no phone hooked to it and never has been!

We were told that some of the calls came from the jail and we have no idea how that could have happened. We have been transferred from one person to another since we got this bill and we have not yet got it corrected because no one seems to have any idea what the previous person told us. I am beyond frustrated. I am afraid I am going to have to pay the bill just so I can keep my line for the computer!

Jacqueline of Miami FL (12/06/06)

On Aug, 2006 I signed up for a Bellsouth Complete Choice Term Plan. I was told by the representative that if I signed for a new 12-month contract, they would waive charges on a previous contract that had incurred penalties when I attempted to change my business line to a residential line. Now I am being told that they will not waive the previous charges assessed to me and on top of that, I will be incurring new penalties on this new contract if I cancel my account with Bellsouth. Bellsouth first assessed me with a $600.00 penalty, then a new penalty of $200.00 and now wants to charge me $160.00 more for a new contract that I didn't even want in the first place.

Hilda of Conyers GA (12/05/06)

I decided to change our home phone number to BellSouth. My husband just started a business out of our home. First they put everything as residential, we did not know this until we received our first bill. Bellsouth fixed that. The first bill for the business line was $268.00. The second bill was over $500.00 even though the phone had only been used 8 minutes. They have shut off the phone and Internet because we refuse to pay this amount. We have repeatedly tried to speak with a supervisor and are told someone would contact us and no one has. We are losing business and I feel we should not have to pay such an excessive amount.

Herman of Orlando FL (08/15/06)
I had my small business phone number since 2002. I sell my products over the phone and Bellsouth offered to transfer my number to another business location for a very nice price and no charges for new connection. Bellsouth don't comply with their offer and when I complained for 3 months in a row about my bill, they disconnected my service.

I lost my contact with my clients and now I have to expend more than $ 500 in new business cards and stamps, trying to be connected again with my old clients, but many business lost clients, anyhow. I tried to deal with with Bellsout representatives, but they are trained to give us customers, the RUN AROUND. On 07/28/06, Channel 9 News in Orlando, Florida, presented a 10 minutes segment about more than 1.300 complaints againts this company and the answer that a CEO from Bellsouth offered, was: Bellsouth has more complaints, because they have more customers. Sure, yeah.

Sheronda of Jackson TN (08/04/06)
I requested phone service on 06/23 to be connected on 07/14. I called Bellsouth back on 07/15 to have the phone turned off because my apartment was not ready, thus, I did not move. Bellsouth charged me for a whole month of service, plus the connection fee, which a Mrs. Mann told me the connection fee would be waived. She said policy is that that they have to bill you for a month of service regardless. FINE.

But why did BellSouth pull my credit 3 times. 1st time on 06/23, which I knew about. But then, 2 more times on 06/28 and 07/12. I have a problem with this. No one that I spoke with could give me any information as to why this was done. I was told that a supervisor was not available and would contact me within 48 hours. Now I have a $83.28 bill with Bellsouth for 1 day service and a connection fee that was supposed to be waived, along with a lower credit score.

BellSouth pulling my credit 3 times has adversely affected my credit and I am very upset, especially when they can't give a reason as to why this was done 3 times. One CSR named Renico stated that it had been done and there was nothing they could do about it.

Sylvia of Sharpsburg GA (08/02/06)
I am a retired grandmother that just wanted a basic line set up at 1976 Fischer RD. so I could stay in touch with them. I told the BellSouth representive specifically no bells and whistles no LONG DISTANCE block everything but local calls. Well it was not set up properly and I have a $266.32 payment of LONG DISTANCE calls that I don't know who made them and should have been blocked in the first place. OPTICOM is the company that has claimed through BELLSOUTH billing that the calls were made.

I disputed the charges and BELLSOUTH said they were refused and they turned off the phone. They will not turn it back on until I pay $266.32. It was their fault for not setting it up properly and I don't owe those charges. They will not get my business again!!! Unless they make it right.

Robert of Jacksonville FL (05/05/06)
I reported intermittent static problems with my phone service on several occasions. It was finally cleared up very recently. Each time I would report it, they checked it, did something to correct it from outside, then I would work fine for a few weeks only to return and be reported again. I stressed that it was an intermittent problem so that I would not be charged $80 each time I reported it. Because it was intermittent they found no static at the time he checked. That was because it is intermittent. That is why I stressed that it was an intermittent problem so this would not happen. No equipment in my house has been changed. The home is new. There is not a problem in my house. They tried several times to stop the intermittent problem of static.
It is finally corrected and we have not had it happen intermittently since the last time reported. Since I stressed that it was an intermittent problem, I do not feel it fair that I am charged for a service call. When he came out I am sure that most likely there was no static on the line and there was not most of the time. Please do not charge me the $80 service call fee. I did all I could to stress that it was an intermittent problem. 

Billed $80 for no reason what so ever. Will not refund the incorrect charge.

Marilyn of Decatur GA (04/07/06)
I called Bellsouth for phone service in December 2005,I was told that I would be reciving a bundel package, which includes basic phone line with no features rollover line for my fax and internet service. I was told that my bill would be $65.00 month when I am done paying for the DSL modem which is about 7.28 a month my bill would drop down, I was told not to be surprise when I see my frist bill be it would be a little high so I understood that because of the connetion fee and DSL fee. My frist bill was $136.62 for January, my next bill for february was $120.49, March 140.61 and april 118.61. I realy think this is not how your bill should with just the service I have mentioned above. They cut my phone off twice sence I had serive and charge $30.00 to turn it back on, which put you in more trouble, if they had just told me at the beginning the truth I would not have gone with bellsouth phone company.

I work from home, and I told them that I could not afford a $100.00 or more phone bill what can they do for me, the lady said she can help. This has cause me finanical hardship my bills are behind and I have to pay them because I use my phone and internet and fax for making a living.

Debbie of Brunswick GA (04/07/06)
When I moved last September (2005), I signed up to move my BellSouth home phone service online, partially because it was easy, but also because they promised a rebate of a MP3 player or Digital Camera. (I chose the digital camera.) To date, I still have NOT received the Digital Camera, although I have emailed and called numerous times. My last call on March 18, I was told it would be expedited and I would recieve it in three weeks. Today (three weeks later), I received a postcard saying they wouldn't fulfill it because I had already been paid for this specific promotion - NOT TRUE. I called again, and was told the same thing - that they would do a special request to re-review it and reprocess the rebate, and that it would take three weeks.

It's annoying, unethical, etc. I shouldn't have to fight for a free rebate they promised me!

Dj of Atlanta GA (03/11/06)
Changed BellSouth local service. Got conflicting information about voicemail and tried to make changes. The ping pong syndrome ensued - being bounced from person to person, department to department with no relief. *98 does not work. I call the Business Office, they tell me it was on the order, they send me back to Repair, then back to the Business Office. Boing, boing, boing!! Nobody takes time & resolves the problem. Broken promises, ignorant employees, non-responsive Management. Asked for a supervisor, employee says: I can't find one. Leave message for supervisor, no return call. Call again today. Spoke with arrogant, rude Supervisor who seemed annoyed that I was even taken up her time.

Josette of Opa Locka FL (02/06/06)
I was use to paying about 130.00 or a little more monthly for my telephone bill. Then I added internet & DSL services in a package BellSouth had called complete choice. After a while I noticed slight increases in the bill. The amount of the bill was getting so out of hand it was getting hard for me to pay. Then I was told I was being overcharged for internet & DSL services. I was paying about 45.00 for the internet & DSL services then I was told it went down to 24.95 and they told me they were unable to adjust the charges for me because my telephone service has been interrupted.

I have no residential telephone service and my bill is $552.76.

Jessica of Asheville NC (01/27/06)
I ordered a 2nd line in our house. The technicians never came into my house to hook up the wiring for the separate line. The line was turned on, but never worked in my house. Not realizing that the line could be on but not working, I received 2 bills and called BellSouth upon recieving each bill. They did not inform me that I had to disconnect my line even though I told them I don't have the line and didn't want a technician out to do the wiring. I disputed the balance on the account which they denied.

BellSouth turned off the services to my main telephone line until I paid the account balance on the 2nd line that I disputed. I had 3 months worth of charges on a line I never got to use, and they denied any responsibility to inform me to disconnect the line that wasn't working.

Laura of Hendersonville NC (01/13/06)
When obtaining phone service in Feb. 2002, I was required to pay a security deposit. Now, nearly 4 years later, Bellsouth has still not returned my deposit. After several attempts to remedy this, I was sent to an answering machine. I changed phone numbers at the one year mark and appearently, a major corporation like Bellsouth, does not transfer records from one number to another. Appearantly, the information is then purged and lost. I was told by three customer service reps, without knowing that old number, there is no way I can help you. Then, I found the old number and was told that without the actual account number there was no way they could help me.

They have left me answerless as to where my money is and trying to make me feel as if it is my problem to solve. My responsibility in this is to pay my bill monthly, this I do. Yet, an amount of money that was legally supposed to be put into trust and returned to me, as agreed upon - has been lost and no offer to find it and return it is being made. The laziness and unwillingness to help by the customer service department of Bellsouth astounds me!

I have potentially lost anywhere from $100.00 to $200.00 in my deposit not being returned to me. I have also endured the aggrevation of dealing with several Bellsouth customer service reps - which I'm sure most of their customers will agree is quite too much for this company to ask of me!

Michael of Titusville FL (01/05/06)
In May of 2005, I notified Bellsouth that I was moving and would no longer require their service at my new address. The request was to shut service on May 31st. In mid-June after I moved, I logged on to the Bellsouth website and paid the May bill, which I assumed was my final bill. Recently at my new address, a collection agency tracked me here at Bellsouth's request and demanded in excess of $300 on my delinquent account. I contacted Bellsouth by e-mail and all they would give tell me (in a form letter) was the ammount, that it was for June, July, and August 2005, and that I would have to make arrangements with the collection agency to pay it off. Further attempts at correspondence with them has gone unanswered. Contacting the collection agency, all they are willing to do is receive payment and not try to resolve any dispute. They are threatening in nature and will not even attempt to cooperate in resolving anything.

Phyllis of Smyrna GA (12/29/05)
I am writing to dispute the amount of $85.06; Bellsouth continues to say I owe them. I have previously written to BellSouth disputing this charge. BellSouth is charging me for a service call that I never received. I reported a problem to BellSouth that my telephone service was unusable due to extreme static on the lines. I needed the lines only to use BellSouth’s DSL service; my telephone service was with Vonage. In short, the static did not interfere with receiving calls and me placing calls. I just thought that since I was paying for the monthly service I should be able to use it when I needed to. I explained to the representative that all the DSL filters were in place and the telephone line previously worked fine. A month later, I received a bill from BellSouth for $84.06.

When I called BellSouth, they said a technician came to my residence to fix the problem. First, I never authorized a service person to check the problem and second, I work from home and no one visited. I refuse to pay a company, such as Bellsouth, for a service I did not receive. I expect to have this charge cleared from my records, but the keeping ignoring me and have now placed the amount with a collection agency.

Gwendolyn of Lake Park FL (12/22/05)
i moved and had my phone service moved, they transfered the service but there was a lot of static on the line so they sent out a repair tech. he said that the promblem was in the jacks that was in the duplex he said he had to change the jacks, my husband and i both asked him were we going to be charged for this he then asked did we have a charge on our phone bill that said maintance plan i told him yes 5.95 a month he then said well there is no charge for me doing this so he put in 2 new jacks, we thought the promblem was taken care of low and behold 2 hours later the same thing static, you could'nt dial out nor could you recieve calls, this was before hurricane wilma hit florida to be exact 2 weeks before that.

I had no phone service and they sent me a bill for 205.00.

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