Formerly Bell South, this company has been charging my business 18.00 per month for over 3.5 years to forward an older business line. I have contacted them multiple times to fix the issue I have. They do not forward this number to my new number now and will not respond to any of my questions.
Over the past 3 years I contacted Bell South to fix the problem with forwarding this number on at least 4 occasions. They have been forwarding this number to a "Message Center". I pay this company over 4500.00 per year for all of the services they should provide. I will be looking for alternative services and take this business to their competition. This lack of consideration on Bell Souths behalf has cost my business many lost sales. I do not want anything from AT&T other than at least a 12 month credit for these charges. One missed phone call has cost me 100x that amount.
Claire of Corelius, NC April 2, 2009
Tuesday 17th March- Went online and tried to move my service from my current apartment in Davidson to my new apartment in Cornelius. The site did not recognize my new address and I was told; by chat, to call. Called the number to an automated voice system that continual told me that it didnt understand what I needed. After a 3min loop around and around, I final got to talk to a rep. Talked to a rep. told him I was moving on Monday to Cornelius and I wanted my service (from Davidson to Cornelius) transferred on Monday. I was never told that my current connection would be disconnected, I never told him I wanted it discontented. Why was I not told my connection would end on Tuesday? Why was my connection discontented at my current address before the other account was active? Why I am paying for a service I can not access at home? Why around 2 hours later was my connection discontented from my Davidson Apartment?
Called around 2pm and tried to talk to someone about my service but was told from the voice automated machine that We are experiencing a high volume of calls at this time and can not assist you. Wednesday 18th of March 8am called and talked to Jennifer and told her I wanted internet access that I was moving but still needed internet access. I needed internet access at my home. After 35mins on the phone I had to go and Jennifer said she would call me. (Which she did later that night 6.20pm and was the only pleasant person who tried to help.) Got home from work and could not get access to my internet.
Called at 4.55pm and talked to Ebony. She 1st said it was a PROBLEM with my modem and router. Why was I told it was a problem with my personal equipment? Then she confirmed that the connection was not active and would take 24-48 hours to get back on. Why would it take 2 hours to disconnect and 24-48 hours to reconnect? Ebony informed me that I could do dial-up. She would connect me to them. She told me that she could not access that service right now and CALL BACK IN A HOUR?
Called an hour later around 6pm and talked to Joy. She told me that the order was for the Cornelius address only and that I would have dial up only. I had no choice but I could talk to billing I asked to be transferred to Dial up and it was dead. No music or noise and didnt respond to me sating Hello? after a couple of minutes of this I hung up Why was I disconnected Tuesday when I told I was moving Monday? Why was I left with no internet. I didnt have the opportunity to email this because I didnt have email! THEN Wednesday April 1st I received a bill in the mail for 208.74 MY BILL IS usually 40.49! [They] charge me OVER 400% more! Why I was not told about this increase in price and or service charges?
I am sitting here in tears at just the thought of having to call these guys about the bill and treament I have been given. I really want the cancle my service and they eat the 208. What a mess
Chris of New Port Richey, FL February 13, 2009
We used at&t (bellsouth) figuring they are a large company with an established reputation but we are paying 210 per month for a guaranteed 90 clicks per month for our small business. They never respond to our emails, and the ads on the internet mostly do not pertain to what we do, plus we never get our 90 clicks. I repeatedly asked them to change our keywords (such as automobile shipping and motorcycle shipping) in which we don't do.
We are an antique, piano, and small move specialist based in the Tampa, FL area and we have a small budget for advertising. We are not getting what was promised and they are saying we cannot cancel our agreement because they have a telephone recording which says (state your name and business name). Nothing is said about a 1 year contract or was never mentioned on our recording. We feel we are being ripped off and we check everyday on the search engines and can not find our company on any keyword searches. The one we always find is our company name which if a customer knows our name, why would we be charged for a click which amounts to 2.33 per click.
We are paying 210 per month for 0 sales being generated by them and we are not getting our clicks which were promised.
Todd of Bostwick, GA December 12, 2008
I contracted phone service and asked the representative to summarize the contract and monthly charges. They never mentioned that if the contract was cancelled I would have to pay for all the future savings that I would have received under the plan. That is, not only did I have to pay for my prior savings of 40 per month, I now had to pay AT&T for my future savings that I never received, but would have received if I would have kept the service.
I didn't mind paying back the savings I received already, but I thought it was ludicrous to have to pay for future savings. They sent a bill for over 800. I paid all previous savings, but according to them I still owe over 600. They sent it to collection and I have received some nasty phone calls threatening legal action. I just don't think that is right. This was very shady business on their part. I believe this was a misleading contract and should be voidable as a violation of the Trade Practices Act.
Shawna of Prestonsburg, KY November 12, 2008
I was told if I got a bundle package I would get 50 cah back. I have been one year trying to the cash back. I have called several times and was told in aug. I would receive it in 4 to 6 weeks so it is know nov and I call again and they sais it is exp. And they cant send it to me know
Well I am 50 dollars short thinking I was gonna get this in 4 to 6 weeks. The lady today said, the women should not have told me tHEY WERE GONNA SEND IT IN 4 TO 6 WEEKS SHE MADE A MISTAKE. i HAVE HAD THIS SERVICE FOR 10 YEARS WITH THIS COMPANY
Melodie of Panama City, FL September 18, 2008
Every couple of months, I get 1 or 2 calls every single day from BellSouth (which is not identified on caller-id) and when I finally answer it, they want to know if I want any more services from them. I have my phone and internet thru them, but am looking for another company because they do this constantly even when asked not to call. If I wanted more service, obviously I would call them. I would put in a personal complaint to them if I could find someone or someplace to do so.
Qing of Peachtree City, GA September 11, 2008
I have been using Bellsouth as local provider for more than 2 years. I use calling card (1stphonecard.com)for long distance and international calls. Never have a problem until last 2 months. I start to notice I got 2 charges for one 2 min, and the other 3 min. About 8 each min. I thought maybe my wife made a mistake but she denies. I called the bellsouth and they were very rude to reject my request for the credit. I paid the amount. but next month, there is another charge for 2 min. I paid the amount and cancel the service.
When I got my final bill, it showed 240 for a 29 min call. I remember the call very clearly. I personally dialed the call through the calling card! Now I am sure all those charges are not of wife's fault or mine. Something is going on there... I spoke with Bellsouth, Hernadez, I told him I told Bellsouth before to block my international calls (should have a record). He says if it is blocked, you could not make calls through phone card services.
300 Charges and emotional distress. I even had a suspect if my wife develops dementia. I have to cancel my credit card for auto debit. And I have to re-establish all autocharges with the new number.
Jo of Clearlake, CA August 29, 2008
One year ago I received a letter from bellsouth stating I owed 700+ for phone services for a residence located in Miami from the previous year(s) (2005-2006). I called immediately and was patched through to their collections department. The woman that answered said she was the manager of the department. I told her that I have not lived in Fl since 1999. She gave the address of where the service had been opened. I've never lived at or heard of said address. She kept asking if I was sure. I explained again and again that I was POSITIVE and when I did live in Miami I did NOT have phone service with them.
She said she would be sending out a fraud packet and asked that I fill it out, return it with a copy of my drivers license or bill with the 2005-2006 date or prior to prove I was not living in Miami at the time. She also said the bill would be removed and not reported to the credit bureaus. A couple of days later I receive the packet (which I saved a copy of), filled it out, sent it back the same day with a copy of my license dated from 2004.
This morning I check my credit report with all three bureau's and guess what? They're reporting this same bill as mine. They are demanding payment and say they know nothing about a *fraud packet.* They've told me I should not have allowed anyone to use my SSN to obtain services of any kind. Hello? I doubt anyone WILLINGLY gives out their SSN.
My credit is being ruined. Bellsouth is refusing to resolve this issue.
Brooke R. Winfield of Covington, GA July 15, 2008
On April 14, 2008, my husband and I ordered phone and DSL service through Bellsouth. Because we ordered DSL service online, we were promised the 75 rebate for the DSL modem, and we were assured that we were within the promotional period for the rebate. The first time when I called to check on the rebate several weeks later, Bellsouth's Rewards Department did not even bother to process it. They apologized for the error, and said they would take care of it.
A few weeks after that, we received a card in the mail stating that we had ordered the DSL service outside of the promotional period, so the rebate would not apply. I called a second time, and I let them know that we were promised this rebate, and it turns out that they had the wrong order date in the computer. I told them we ordered in April, and that it was well within the promotion period. They apologized again and said they would correct the situation.
On July 12, 2008, a second card came saying the same thing about not being eligible for the rebate, and I called a third time asking why they continue to promise us this rebate and they not delivering what they promised. They apologized for a third time, and said that the rebate will post within 1 to 2 billing cycles. I have heard this twice before, and am a bit skeptical about the truth of their statements. All my husband and I want is the 75 rebate we were promised from the beginning.
Gary W. Snyder of Ocean Springs, MS July 9, 2008
Bellsouth/ATT service and rudeness is the same or worse 5 years later and I am not giving them any more of our money to perpetuate this kind of business practice on others. I had all their services at one time. Our happy home paid them for 35 years. They were pretty good untill Hurricane Katrina hit. They came around after the storm demanding 115 CASH to hook you back up. I called their office to complain but they back the charges up. I was paying out for cell phone 90/month plus home phones 93/Month plus the DSL. I guess they don't want our business anymore. As a Singular customer I filed a FCC charge on them for what they did to me and my wife on the cell phone swicheroo deal. We were RIGHT. THEY were WRONG! Then within the last 6 months, the home phone billing deal.
After we moved to a new address from our flooded home They added an extra month's bill saying we didn't pay a bill 6 months ago at the old phone number. ATT took over Bellsouth and I was told I had to the end of the month of May to pay it. I disputed, but they said I didn't and turned themselves off. I got us an internet phone for 20 a YEAR that performs better then they ever did. We will never ever have ATT anything ever again! The last service to go was the DSL. Anyhow we are finally rid of ATT. Thank God for competition! :)
Many account changes and time consuming, with banking, checking, Credit accounts, Car insurance bill paying, Ebay account.... Communication with friends, When Bellsouth demanded 115 cash after the Katrina storm, to hook up my telephone and internet, that was the thing that really burned me up. Isn't there a law against this sort of extortion on elderly citizens?
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