There customer service is awful, you can never get a hold of someone, unless you want to make a day of it, and even when you do, your problems will remain unresolved, or your problem will be resolved for a few days, and then it is right back to calling them again. They break their promises. There dsl service is pretty much useless. A rep got my credit card number to make a payment and swore they would not charge it without my permission again and then they started automatically taking payments out without my consent!
Luckily my credit card expired shortly after. Then they couldnt get a payment because of this but they would not send me a bill. I have asked several times for a bill and they still wont send me a bill. I dont even want to waste my time complaining this has taken so much of my time and energy as it is I just needed to vent some. Just please trust me do not use this company they are rip offs.
Mitch of Bogart, GA June 5, 2009
Formerly Bell South, this company has been charging my business 18.00 per month for over 3.5 years to forward an older business line. I have contacted them multiple times to fix the issue I have. They do not forward this number to my new number now and will not respond to any of my questions.
Over the past 3 years I contacted Bell South to fix the problem with forwarding this number on at least 4 occasions. They have been forwarding this number to a "Message Center". I pay this company over 4500.00 per year for all of the services they should provide. I will be looking for alternative services and take this business to their competition. This lack of consideration on Bell Souths behalf has cost my business many lost sales. I do not want anything from AT&T other than at least a 12 month credit for these charges. One missed phone call has cost me 100x that amount.
Claire of Corelius, NC April 2, 2009
Claire of Corelius NC (04/02/09) Tuesday 17th March- Went online and tried to move my service from my current apartment in Davidson to my new apartment in Cornelius. The site did not recognize my new address and I was told; by chat, to call. Called the number to an automated voice system that continual told me that it didnt understand what I needed. After a 3min loop around and around, I final got to talk to a rep. Talked to a rep. told him I was moving on Monday to Cornelius and I wanted my service (from Davidson to Cornelius) transferred on Monday. I was never told that my current connection would be disconnected, I never told him I wanted it discontented. Why was I not told my connection would end on Tuesday? Why was my connection discontented at my current address before the other account was active? Why I am paying for a service I can not access at home? Why around 2 hours later was my connection discontented from my Davidson Apartment?
Called around 2pm and tried to talk to someone about my service but was told from the voice automated machine that We are experiencing a high volume of calls at this time and can not assist you. Wednesday 18th of March 8am called and talked to Jennifer and told her I wanted internet access that I was moving but still needed internet access. I needed internet access at my home. After 35mins on the phone I had to go and Jennifer said she would call me. (Which she did later that night 6.20pm and was the only pleasant person who tried to help.) Got home from work and could not get access to my internet.
Called at 4.55pm and talked to Ebony. She 1st said it was a PROBLEM with my modem and router. Why was I told it was a problem with my personal equipment? Then she confirmed that the connection was not active and would take 24-48 hours to get back on. Why would it take 2 hours to disconnect and 24-48 hours to reconnect? Ebony informed me that I could do dial-up. She would connect me to them. She told me that she could not access that service right now and CALL BACK IN A HOUR?
Called an hour later around 6pm and talked to Joy. She told me that the order was for the Cornelius address only and that I would have dial up only. I had no choice but I could talk to billing I asked to be transferred to Dial up and it was dead. No music or noise and didnt respond to me sating Hello? after a couple of minutes of this I hung up Why was I disconnected Tuesday when I told I was moving Monday? Why was I left with no internet. I didnt have the opportunity to email this because I didnt have email! THEN Wednesday April 1st I received a bill in the mail for 208.74 MY BILL IS usually 40.49! [They] charge me OVER 400% more! Why I was not told about this increase in price and or service charges?
I am sitting here in tears at just the thought of having to call these guys about the bill and treament I have been given. I really want the cancle my service and they eat the 208. What a mess
Chris of New Port Richey, FL February 13, 2009
Chris of New Port Richey FL (02/13/09) We used at&t (bellsouth) figuring they are a large company with an established reputation but we are paying 210 per month for a guaranteed 90 clicks per month for our small business. They never respond to our emails, and the ads on the internet mostly do not pertain to what we do, plus we never get our 90 clicks. I repeatedly asked them to change our keywords (such as automobile shipping and motorcycle shipping) in which we don't do.
We are an antique, piano, and small move specialist based in the Tampa, FL area and we have a small budget for advertising. We are not getting what was promised and they are saying we cannot cancel our agreement because they have a telephone recording which says (state your name and business name). Nothing is said about a 1 year contract or was never mentioned on our recording. We feel we are being ripped off and we check everyday on the search engines and can not find our company on any keyword searches. The one we always find is our company name which if a customer knows our name, why would we be charged for a click which amounts to 2.33 per click.
We are paying 210 per month for 0 sales being generated by them and we are not getting our clicks which were promised.
Todd of Bostwick, GA December 12, 2008
Todd of Bostwick GA (12/12/08) I contracted phone service and asked the representative to summarize the contract and monthly charges. They never mentioned that if the contract was cancelled I would have to pay for all the future savings that I would have received under the plan. That is, not only did I have to pay for my prior savings of 40 per month, I now had to pay AT&T for my future savings that I never received, but would have received if I would have kept the service.
I didn't mind paying back the savings I received already, but I thought it was ludicrous to have to pay for future savings. They sent a bill for over 800. I paid all previous savings, but according to them I still owe over 600. They sent it to collection and I have received some nasty phone calls threatening legal action. I just don't think that is right. This was very shady business on their part. I believe this was a misleading contract and should be voidable as a violation of the Trade Practices Act.
Shawna of Prestonsburg, KY November 12, 2008
Shawna of Prestonsburg KY (11/12/08) I was told if I got a bundle package I would get 50 cah back. I have been one year trying to the cash back. I have called several times and was told in aug. I would receive it in 4 to 6 weeks so it is know nov and I call again and they sais it is exp. And they cant send it to me know
Well I am 50 dollars short thinking I was gonna get this in 4 to 6 weeks. The lady today said, the women should not have told me tHEY WERE GONNA SEND IT IN 4 TO 6 WEEKS SHE MADE A MISTAKE. i HAVE HAD THIS SERVICE FOR 10 YEARS WITH THIS COMPANY
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