AT&T Wireless Reviews

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

This is a copy of an email I sent to my account rep: I am more than disappointed with the service, particularly lack of hotspot service, I am encountering. Cloudfare (required for security by banks and financial services) won't connect over half the time! I never experienced Cloudfare connection problems even once with my Verizon subsidiary. The service is marginally better if I use the hotspot in my truck. So, am I suppose to sit in my truck and run the engine to use my computer or tablet? Also, the applications for viewing and managing wireless usage are a joke! Everything in these apps, whether on my Android phone, Android tablet, or Windows PC, is geared to sales, not managing the usage. A very disappointed customer,

Changed from Verizon to ATT to save a few bucks... Waste of time... Only request we made was can we get FS1 and were assured that was part of the plan we signed onto. It was until a contract dispute I have nothing to do with has halted FS1 from being able to be seen... Waste of ** time and will probably change back as at least Verizon had their poop in a group.... As I said waste of ** time.

Should be no stars! Too expensive for crap ass Samsung galaxy phones now, and crap ass service. One of my phones exploded they didn't do anything about. Didn't have the phone a year. The new one after day 1 starts glitching. After 2 yrs later now after all their "updates" to the phone every month to 3 months my phone now stays hot as hell I have to put it down, won't charge good, stay freezing & crashing, dont get good signals (always out of service), & service lagging and for some reason the company always tells me I have a great signal & don't fix anything. I can't do anything anymore & I am so done.

Well how to start. I have been trying to fix my phone bill for 2 weeks now. Here it goes. 2020 mother passed. The bill was in her name. The phone was in a business account. Me I Lala my father and brother were on it hence business line. Well unfortunately mother passed in 2020. We took in death certificate then 2023 father passed. We took in death certificate. No issues.

Horrible, worst decision I made in my life was switching from T-Mobile to go with AT&T. Initially the deal was good until after I made the decision to fully commit with AT&T and then they revealed all the hidden fees and things that was later revealed that wasn’t discussed initially. Worse cellular company ever! See less.

I went to the Alamo Ranch in San Antonio, Texas Best Buy to purchase a camera for my house. As I was walking around inside the store AT&T personnel came to me and asked me who was my wireless telephone carrier. I told her the Verizon. The young girl from AT&T told me AT&T has the best coverage and everything. The best about AT&T compared to the Verizon. Well, she convinced me to switch from Verizon to AT&T, thinking that everything was going to be better with AT&T service

I made the biggest mistake I have made in a long time switching over to AT&T. NO SUPPORT, NO CUSTOMER SERVICE, no service. 2 BARS AND NO HELP AT ALL. But that is something I don't have live with. One day was enough. If you want customer service they will get back to you in a day or two.🤣🤣🤣🤣 What a joke!!!!

We switched to AT&T from Verizon on a promo, we traded in our phones that we were paying on at Verizon and we were supposed to get an $800 per line gift card to pay those phones off. I followed all the steps through at&t switcherpayoff and nothing ever came, so after two weeks of talking to people they said I never followed the step and uploaded my Verizon bill, which I did. Then they said I should have gotten an email which I never did. And we sent in our old Phones to at&t so now we our for the old phones to Verizon and the two new phones from at&t. We have to pay for 4 phones and AT&T got two free phones. So I told them I didn't get the promo so I need the Verizon phones back so I can return them to Verizon. They said they couldn't give me the phones back. So basically we are paying for 4 phones now and a high bill. We should have never switched from Verizon. The grass is not always greener on the other side.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.