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AT&T Wireless

AT&T Wireless • Billing disputes • Unexpected contract expiration • Network problems • GSM service • Number portability • Sales practices • Customer service • GO Phone • Everything else --- News • Cingular-AT&T Wireless Deal is Done • Cingular Buys AT&T Wireless • Software Glitch Blamed for Losses • Cingular, AT&T Wireless In Merger Talks • AT&T Wireless Leads In Number Portability Problems

Although AT&T Wireless shares the name of its former parent company, it has long since moved out and started life on its own. But even as an independent company, AT&T Wireless displays many of the same traits that have caused its parent to watch its once-massive customer base ever so steadily erode.

You can't say AT&T is no longer innovative. Whereas most cell phone companies insist their contracts run until the moon has turned to dust, AT&T now waits quietly for some favorable contracts to expire so that it can hit customers with the highest rates imaginable. Don't laugh, it happened to Alina.

A few recent complaints:

chris of longmont, CO July 2, 2009

My wife and I recently visited the itunes store in Boulder, CO to look at the iphones and service plans. After talking with a sales rep and looking at their coverage map we decided the iphones were a better fit for our lifestyle. We cancelled our prior cell phone plan at 250 per phone and set up a contract with AT&T. Come to find out after hours of time spent on the phone, which kept dropping the calls, were were not in an area supported by AT&T. We are "between towers" according to AT&T.

We based our buying desision partly on the assurance from the iphone sales rep that we would be in a well covered area. We looked at their coverage area too. It said we were in an area that was well supported by both phone cells and 3G internet use. This is not true at all and very nisleading to consumers who depend on the accuracy on a usage map to be true. We now have to cancel our new plans and look for new coverage. iphone and AT&T said they will reimburse us for our purchases, but we are stuck with the cancelation fee from our last provider. There doesn't seem to be any course of action for us and the whole experience has been poor.

Nalini of Glen Cove, NY July 2, 2009

My phone lines went dead one morning.Only to discover that all our 4 lines were out.When I called att ,i was told someone bought 4 Iphones accessing my account at an APPLE Store.This was a clear case of fraud. Iwas told that i had to get new sim cards.This put us to great hardship as myfamily awas without phones for a week .Secondly and more importantly they said that they reviewed the incident and found no fraud was conducted.How was it possible when 4 I phones were bought at an apple store in my name.

Today i encountered another customer with the same problem.His account was also accessed by someone at an apple store.Why is att allowing apple to access customer account.Isnt it a breach of trust. Now I had to call all my credit cards to alert and had to pay for all of this Also live in fear as to how and who was access to my account

Vince of DeWitt, MI July 2, 2009

I can not believe how greedy you are AT&T Wireless, I pay you guys over 3000 a year for our phones, I have the iphone 3G and I was going to get the I phone 3Gs but I have changed my mind and I have made a decision to cancel my service with you.

Are you serious? You want me to pay and extra 30/month for an iphone, plus 30 for unlimited texting, (that is a ripoff alone, it uses so little bandwidth for texting) and now you want me to pay 9.95/mo for a simple download for a Tom Tom GPS? I PAY 30/MO for MULTI MEDIA, that includes my GPS tracking already! So basically you want me to pay 9.95/mo for an application. I can see a one-time fee, but per month, what a joke. I can buy a GPS new for 100.

I have been waiting for Apple to come out with this application and now AT&T has gotten a little to greedy.

Robin of Rutledge, TN July 2, 2009

In May 2007 I switched AT&T plans from a single plan to a family plan which included my husband. Recently, I have mentioned to several people how high my plan was. Today, I went in to one of the local AT&T Offices and the gentleman who helped me, saw that they had been charging me for the original plan and the new plan for the previous 26 months. I was told they could only credit the prior three months and basically, that I should have reviewed my bill. I do not disagree that I should have caught this earlier, but I did not. Regardless, I still overpaid this bill. I have been a loyal AT&T customer since around 2002 and have never been late on a payment. I do not feel like a very valued customer at this point.

charles of joplin, MO July 2, 2009

I have a 2 line service with two phones and two phone numbers, one for me and one for my daughter who was living with me. My daughter got married and moved out. The understanding was that when she moved out into her own home, she would get her own phone line and the second line I was paying for would be dropped, which she agreed upon. I called AT&T and informed them that as soon as the contract expired on the second line, I wanted it taken off of my contract.

I agreed to pay for the second line untill it expired. The second line was suspended, by AT&T and the contract was supposed to expire in Aug. 2009. Now they have extended the contract on the same second line untill Dec. 2009 and want 375.00 for me to get out of the contract, and this was a FREE phone upgrade. I live on social security disability only and this is somewhat of a hardship for me, but I will continnue to pay for the phone service untill it expires. I just feel that this is unfair. Why did they extend the contract by six months without letting me know? How do I get out of this?

TAMMY of leland , NC July 2, 2009

Ihave had service with cingular for several years with no problems now its atnt in november i was contacted by at&t they told me that we would have to upgrade all phones or they would nolonger work after doing so and payibg a upgrade fee for three phones the phones they sent dont work i have been dealing with them for 7 months now with no service. i have spent countless hours on the phone with tec support and warranty service with no results they now have sent me 4 different phones with all having the same problem no service i run a small business with my phones and they have just about costed me my bussiness i have lost so much money but still paying the 180.00 a month charge with no service .

with every call to them it was they are sorry they are gonna fix this problem but with noresults im so sick of being taken advantage of im not a millionnair im a working women i work hard for my money just to hand it to them for bad service and my god dont go to the store the people there are more stupid then the ones on the phone after waiting in the store for two hours the guy told me he couldnt help me that i would have to go and call the warranty service num mean while i have no service .but if i dont pay the bill then they will cut my pager off cause thats what it really is.and then they can charge me 500.00 for termanating the service how do they get away witht his its robery and im not gonna sit back and take it anymore im tired of hearing im sorry i want t o hear miss we have your problem solved you will have no more porblems

Ali of Richmond, VA June 30, 2009

I purchased a phone from an AT&T corporate store in March 2008. Since I didn't like the handset I purchased (Palm Centro), I returned it and didn't get another handset. The store representative said that I would be able purchase another phone at the initial discount anytime a phone I wanted was available. Now that I am looking to purchase a phone, both Supervisor Raul User ID: RX371G and cancellation department representative Mike (refused to give user ID) advised that I wouldn't be able to purchase a phone at the initial discount price. Mike (cancellation dept) also mentioned that if I wanted to cancel my line or port my number to another carrier, a cancellation fee would apply.

This is despite the fact that the initial phone discount was never received AND multiple representatives advised me that I would be able to get a new phone with new contract pricing WITHOUT extending my contract. They instead offered an upgrade option extending my contract for an additional two years. What I want is what was promised to me, a phone at the initial discount price without extending my contract. Otherwise, I would appreciate the cancellation fee waived so I can switch to another company who will value my business.

marty of torrance, CA June 28, 2009

I have requested this "Striker SMS" subscription (short code 99502)STOPPED for 2 times, via the internet. And still this is being charged every month. I am wasting 20.00 monthly.

A. of Van Nuys, , CA June 24, 2009

Nine months ago, my phone just would stop working. I could call out but was not getting calls in from students, business calls, etc. I have talked to AT&T for 9 months and they claim that for the 1 an1/2 months that I was with Vonnage, that Vonnage is not releasing my original AT& T phone number. Vonnage says, AT&T never truncated the phone number and each one points a finger at the other. I have talked to close to 85 operators, and gone back and forth with these phone companies and only one man Tim in an Diego has helped to try and sort things out. This has been a nightmare.

AT& T say they fixed it but when someone who is on Vonnage calls me they get a message that my phone is out of order and or it is just a dead line. I have been paying for full service and they gave me a 29.00 credit for a phone that doesn't work properly and no one has fixed the problem. I cannot change my phone number as it is already registered with Universities I teach at, Acting sites and Casting Directors, Websites and business cards. Besides, this is my original number that I had with AT&T to begin with.

I was asked to come back to AT& T by a Canadian franchise who didn't even live up to their financial commitment to me. I talked with a M. Davila in New York, AT&T who said the bill would never go over 65.00 and it is now at 78.00 dollars and still not working. Plus have spent at least 30 hours trying to get someone to fix the problem and to no avail.

Dr. of Bellingham, WA June 24, 2009

I have been With AT&T for two years and my contract was up and I was looking for Carriers. I saw a friends iPhone and decided I would like to have one. On May 12th I was shopping at Best Buy and Decided to Purchase two iPhones and I signed up for an additional 2 Year contract. I read in the June Issues of Wall Street Journal (WSJ) about the new iPhone.

I was Dismayed and Called AT&T Customer Service Right away, May 9th three times in total. Asking about the Upgrade. I was told that if I purchased an iPhone Between May 9th and May 19th that I was could go to the AT&T Store and Pre-Order and exchange the phone. I asked the Customer Service Representative (CSR) if I could go back to Best Buy and do it there, and was told that I had to go to the AT&T Store on Meridian, here in Bellingham WA.

So I did what I was told. I went down to the AT&T store and Pre-Ordered the phone when it arrived and I came to pick it up, I was told that I could only return the phone to Best Buy. Point Of Purchase (POP), this was the first time I was told this. I enquired to Best Buy and they told me they could not take back the phone because the 30 Day return had expired. I did nothing wrong, I followed all instructions. I called up AT&T customer support at the AT&T Store and was told there was nothing they could do. I asked about canceling my Service and the CSR-Nathan, told me there would be a Early cancelation Fee of 175 pre Phone since my 30 Day trial had expired.

Now I called Customer Service Before my Trial Period was over for Both the Return to Best Buy, and the canceling of my Service agreement was over. Had I not been lied to by the CSR I would have canceled and returned the phone. Then, when I told Ira the AT&T CSR that I would be returning the Pre-Ordered iPhone he told me of the 20 restocking fee. I mean after all this that I had been through, Really?

I believe the Negligence and Disingenuous behavior from the AT&T store, The AT&T Company, and CSR's is unacceptable and shouldn't cause me to pay for their bumbling and misrepresenting the product and services. All I want is the 2 new 3G's (32g) (16) iPhone at the upgraded pricing and my initial iPhones returned for credit of amount I originally paid for them, or I want my service canceled without a an Early Cancelation Fee [350]. This Is what is Fair.

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