AT&T Wireless - Coverage

AT&T sent me an email on January 31, 2012 announcing that unlimited data smartphone customers such as myself will experience "reduced speeds". They stated that they will only restore my unlimited data speed at the start of each billing cycle. This is causing a huge issue for me! I am angry because I have four iPhones on my plan and one regular phone, and only one of my iPhone's has a "Grandfathered Unlimited Data Plan", and this is the one that is giving me no data service between 11:30 am and 1:30 pm EST everyday! Due to my work location, I am unable to use WiFi during this time of the day. I am also angry because I have been an AT&T Wireless Customer for well over four years and my speed was decent until February 1, 2012. In addition, my wireless phone bill averages a minimum of $245 per month so I feel that I am paying my dues to use the data services as needed. I am absolutely disappointed with AT&T!

I pay for 3G service but since AT&T put out 4G service, their 3G service has slowed down tremendously. I did a speed test using speedtest.net for mobile.WI-FI; I get full 3mps, but when I use AT&T 3G, I got 0.54mps download and 0.13mps upload.

There is absolutely no service in south Riverside County, CA from 11:00 am (PST) current time and (4:02pm PST) and lost day of business related conference calls, amounting to an unknown loss of income.

On January 30, 2012, between the hours of 9:00am and 11:00am, I was unable to make any calls from my wireless phone. I got a "emergency calls only" display. I could not access 411, 611, or the operator. One day I was stopped in my car on Pacific Coast Highway between Carbon Canyon and Sunset Boulevard in Malibu California.

There was a traffic accident which tied up the southbound traffic. When I checked my phone at 1:45 pm, I was able to make calls. I regularly drive that roadway and have not previously had problems. My account is always paid on time. However, your network was a total failure. I would also like to complain that the person who answered 611 took over 10 minutes to provide me with the name and address on where to make a complaint. She offered no other options and I found this form through an internet blog unrelated to AT&T. She asked a lot of unnecessary questions and I had to tell her several times that I was not answering questions, but was looking for the answer to a question.

AT&T's 3G Wireless service is still very poor in the Cincinnati, Ohio area including Anderson Township. I have a brand new iPhone and I am constantly getting dropped calls, very poor voice quality where you hear crackling and interference in the line, text and picture messages that never come through, poor reception and missed calls. I have made numerous calls to tech support and customer service and the problems are still happening. Their network is awful. Please let AT&T Wireless know that these problems are going on and have them fixed. These problems are very frequent in Downtown Cincinnati and in the Anderson Township area.

AT&T's failure to provide adequate cell phone service is my issue. It started about a month ago, mid December 2011. I am unable to send/receive texts and phone calls. Service works intermittently since mid December. This reception issue has grown worse to the point it takes repeated attempts at pressing send and or dial in order to successfully send or receive a text or phone call. The service blinks off and on constantly 24/7, and it's pretty much a crapshoot as to whether I can time it just right to send while the reception is blinking on. I have lived in the same spot for over 2 years and I had adequate service with AT&T prior to mid December 2011. When I travel about a mile from home, I have no problems. AT&T has confirmed to me that it is the cell tower and they do not know when the tower will be repaired or if it will be.

Starting with intro of iPhone 4s, AT&T wireless service in my area (77382) has gone to heck. There is 50% dropped call rate with barely one bar signal. The calls to service at 611 do nothing. Finally, they told me the phone must be "worn out". AT&T is in breach of their customer contract and FCC license by "repeated failure to provide contracted service".

I only have a signal on my 3G IPhone about 50% of the time. I depend on this phone for my business and have explained this to AT&T. Their first response was that I needed to get a new SIM card and they said they would make sure I got one for free from the AT&T store for free. This would save me $25 they said. Upon going to the store and explaining this to the salesman, he said "But they're always free". A week later when my service was still no better, I called Tech Support again. After reviewing my info for a few minutes, the gal said "Oh, I see, you need a new SIM card. This will correct your problem". After explaining that I just got a new one, she had no answer for me other than they are constantly building new towers. They want me to pay $85 to get out of my contract. I am paying $112 per month for service that is not worth a penny.

I have a MiFi from AT&T. I've had it for 5 months now however, 3 months into using it, the device overheated and the battery expanded. I have called and called. Each time I'm told that there's a shipment due a week later. Every shipment due date, I call back and they are gone.

I am barely able to access the internet. Internet Explorer can't diagnose the web pages most of the time and you can't talk to anyone online. One day after a customer representative told me how to use the computer with the expanded battery, service is inexcusably bad! My husband gets a message from AT&T telling him the service is fixed. Huh, Seriously!

AT&T has moderate to poor coverage along this part of Woodruff Road in Cincinnati, Ohio. Due to that, I get a lot of dropped calls, poor voice quality, slow internet connections, and voice mails that never come through. The nearest intersection is Eight Mile Road and Woodruff Road. Also, when I travel along Eight Mile Rd., between Woodruff and Hopper Roads, coverage is less than good.

I have been with AT&T for 20 years and have been at my current address for 11 years. There is no signal for cell phone in my house or yard. I have been trying to get this fix on everyday I'm off work. Finally, I called the cooperate office and they told us that we need newer phones. I went to an AT&T store and the guy pulled up the coverage and said it won't matter what phone we get because there is very low signal coverage at my house and told me he wouldn't get a new phone because it wouldn't be any different. They sure did not mind taking our money though.

When Alltell merged with AT&T, I was sent many messages about how the "switch over" would occur. The first being free phones and a grace period of 30 days to decide if I wanted to keep the service or change providers before I committed to a contract. The service was switched over. I had no service in areas where I really needed it; my house for example! I switched service providers and I'm now being charged for cancellation of a contract (which I never had) along with services after I had changed providers. I have made several attempts to rectify this situation. I have requested printouts of charges; the printouts that I received made no sense, whatsoever. Each time I requested these, I got different amounts due. I have made several phone calls where I was put on hold, transferred and then eventually disconnected.

Ever since I moved to my new home, I have been having terrible service. Consistently dropping calls or missing calls. I have called AT&T and their supervisor keeps telling me that a new tower is being built near my house.

I know it's a bunch of **. I continue to have terrible service and can't wait until my contract with AT&T ends.

The calls dropped. The calls are interrupted. And I am unable to connect to network. AT&T said they are aware there is a problem with a cell tower. They have no idea when or if it will be fixed.

The reception is getting so bad where I live that I cannot use the service most of the time anymore. Every time I called out today, 9 times out of 10, I got a recording saying "your call cannot be completed at this time, please call again later".

I have been reporting the dead spots and sorry cell service in my hometown area for about 4 years now. I used to work for the city and we even had about 35 numbers with AT&T that we complained about. We have the poorest service for a town or size of any place I have been. We still have Edge service not 3G. When I call and complain, I get no answers about when they will fix the problem.

We have been customers of AT&T for almost 7 years. We became customers when they were still known as Cingular. Throughout the years, we enjoyed acceptable service given that we lived in a relatively rural community. Dropped calls were never an issue, and there was always at least a bar or two of service available, enough to make a call or send a text. Of course, there were the obvious dead spots in the coverage but they were to be expected.

All was fine, until approximately May 2011 when all of the sudden, calls were being dropped on a regular basis. We would get "no service" messages which never happened before. Text messages started showing up 5 days late. In an area that up until this spring enjoyed full 3G service, it is now a struggle to find enough service to make a call/send a text. Ninety percent of the AT&T customers in my area (35 mi. radius) complain of the exact same issues.

The cell phone service has been dropping almost all calls for about 2 months. I kept calling AT&T. They told me to troubleshoot, get a new sim card, and to get a new phone. I did everything they told me to do. I am still not able to complete a phone conversation without getting automatically disconnected. My calls are still dropping and I'm getting a "call failed" notice on my phone. But I am still getting billed. I am still getting billed for a service I am unable to use. I want out of the contract without getting "fined", since they are not providing me with the service I am paying for. I want reimbursement for all the months I paid for when I was not able to make/receive calls without failure.

I do not receive service in my neighborhood and specifically, in my home. Many of my neighbors received a letter which entitled them to a device which solved the problem. I contacted AT&T in May of 2011 and was told I would receive this benefit as I am in an area that had tower problems. I had several subsequent conversations with customer service because I never received notification. I was assured that I would receive the "micro-cell" and to expect notification. I never received notification and many more friends in my area received the solution.

One new neighbor got it right away and he told me to go to the AT&T store. I went and they said they were not authorized. I made a call today. I was told that customer's service had no authority or knowledge of micro-cell, that they show record of my calls and case was closed in June. I can not use any of the wireless phones or devices supplied to me by AT&T in my house nor can my wife or 2 children, who primarily use the phone in our neighborhood.

They are the worst phone company I ever got; no bars and they sold my number to telemarketers and scam artists. They don't even help me on the phone and some of the telemarketers call at anytime, 24 hours a day. I wish I could sleep. Thanks AT&T.

I have had AT&T cellphone service since 2003. In March 2011, I renewed my contract. Three weeks later, I had no service at my house. The phone reads "No Service or Emergency calls only". After 5 months of trying to deal with these people, I still had no service at home but I did away from home. My doctor put me on a monitor which required cellphone use. My monitor will not work. I have asked AT&T to remove me from contract so I can get a phone that will give me service.

I called Medicorp who are the people who supplied my monitor and they analyzed and said I had no 3G service. AT&T refused to release me without paying them a big fee. They said my contract does not guarantee me service. I have come to understand that AT&T is about the worst cellphone company around. My monitor is supposed to be 24 hours monitoring for my heart, but I have to drive most of the time about 20 miles so I can get my information to my doctor. This is ridiculous.

AT&T has the most dropped calls out of any phone company I have ever dealt with. I have just recently moved from San Diego to Portland and I literally have dropped calls every day from my new home. In addition, the San Diego county-wide blackout today rendered all cell phone use from AT&T useless--great for emergency situations. I could not call my family members and they could not call me. But the people who have Verizon and Sprint had phone service.

I have had AT&T for 8 months. We switched as a company in excess of thirty phones because of their software and guaranteed coverage. They have failed on every front. None of the software they promised works. Their coverage is at best, weak. We have to pay employees for use on their Verizon phones because they work. We cannot get out of our contract for two years and we are stuck. I cannot even rate their coverage because like many, it would be negative.

I have had AT&T for two years and have had nothing but problems.

We had to switch when they bought Centennial. What I can't understand is this: if they bought Centennial (with whom we had awesome service), why didn't the service get even better? Instead, we have dropped calls all the time and more dead zones than you can imagine. Our phones junked out on us and when we replaced them, we were on the hook for a longer contract.

AT&T has heard my complaint many times but they don't care and they refuse to let you out of the contract, even though they do not hold up their end of the bargain.

If you are thinking of switching to AT&T, do so only if you are in an area with a tower next to your house and if you do not plan to travel very far from home.

Cellphone has no reception at all. When I asked for a signal booster, I was told I can only get it if I pay $200! I've invested in the iPhone and I'm paying for the internet connection. I feel AT&T should provide the signal and if needed, as in my case, the booster.

I have had AT&T for years. This last year or more, I have had lousy service with dropped calls most every time I make a call. Usually, I give up and use the house phone.

Besides, when I call to complain, I get some young girl with an attitude who tells me, "I hope you don't expect to have perfect service all the time", although I have to pay all the time for perfect service.

I get messages sometimes three days late. Good thing there weren't any emergencies, yet! And letting them take over another cell company is like going back to Ma Bell. What are they thinking?

I hate AT&T, but is Verizon any better? I don't know. All I know is, I pay too much for lousy service and their girlie operators with smart mouths. Makes me want to reach out and touch someone.

My AT&T contract was up in January this year. I always had poor service at my home in Peru, Illinois, and at my mother-in-law's house which is seven blocks north to mine. I went to AT&T when my contract was up this winter; I inquired if I could get a better reception, and to look at an IPhone3G.

I was told that they had a new tower at St. Bede, which is west of my home (about 2 -3 miles), and I should get reception now. Foolishly, I believed them, and have been having trouble since. They will not let me out of my contract without paying the early cancellation fees. I rarely can get service in my yard. I can't get service at my mother-in-law's house either, which they said the new tower would fix that.

My husband and I were AT&T wireless customers for a little over two years. We both purchased iPhone at a local AT&T store. We were pleased with our phones in the beginning, but we noticed that our service wasn't great. However, we had already signed a contract, so we kind of sucked it up. Recently, my email on my phone stopped working. I was responding to client emails. I was getting calls and emails from upset clients stating that I never responded to their initial emails. I resorted to using my home phone, which is not a huge deal, except that I am on the road a lot. One of the reasons I purchased the iPhone was for the convenience of being able to email people immediately.

On July 29, 2011(This was after calling AT&T two different times and speaking to two different representatives to make sure that our contract was up. The representatives that my husband and I spoke to told us we were out of our contract June of this year) we decided that we were going to switch to the Verizon Network. We have heard so many great things about their service. Friends and customers of Verizon told us that they have great services and virtually they have no dropped calls. So, we decided to sign up with them.

Our billing cycle ended 07/23/11. We switched our service over to Verizon seven days after our billing cycle ending. My husband and I were on advanced billing/payment, where we pay for our monthly service at the beginning of the monthly cycle. I paid them $419.86 up to 8/23/2011. The $419.86 included $193.14 that was due for the last billing cycle, and $226.72 for the new billing cycle.

When I called AT&T to ask if they were going to send me a pro-rated refund check from 7/30/11 on, Sally, the representative who took my call, stated that because I was on advanced billing, I did not qualify and would not receive a refund at all. So, I asked her how it was possible that they can get away with charging me for a month of service that they will not be providing. She said, "I am going to send you a link that outlines our terms and agreement for service, which can change at any time." What if this came into effect after my husband and I had signed the contract, which had expired anyway end of June? She told me it didn't matter and that this would have been made known to us from the very beginning.

However, when my husband and I called to ask about our contracts, neither one of the representatives informed us that if we switched, we should do so at the end of our billing cycle. I asked to speak to a supervisor. And after asking several times, Sally told me that it would be a waste of my time, because they were not going to help me. She transferred me over to someone named Danny. I asked Danny if he was a supervisor and he said, "No, I am a senior representative". He told me the same thing Sally said. I asked both parties to produce the contract with my signature, where it states that they do not pro-rate bills and that advanced billing customers are not eligible for refunds. Neither one of them could produce it. Instead, they said they can send me a "link" to their website, where the terms and conditions of service are outlined.

I do not understand how these companies can get away this. If they had told me about this over the phone, I would not be stuck paying them and another wireless company. I would have waited till the end of the month to switch over. The best solution they offered was "reactivate your account with us, and you can use up the month you paid for". What clowns!

I upgraded from a GoPhone, which was fine, to a new Smartphone and a contract. Since then, I have had hundreds of dropped calls. I only get one bar for a signal.

The store advertises 4g phones but does not even have 1g. Before my 30 days was up, I tried to return the phone and disconnect the service. I was promised that the problems would be fixed in a matter of days. This was a lie in an attempt to keep charging me for services I cannot receive. It has been three months now and the problem has only gotten worse. A later attempt to return the phone and I was told that there will be a 375-dollar disconnect charge for canceling the plan.

Well, I still have this sorry phone and terrible service.

August 1, during the day, there was no wireless service in the Indianapolis area. It wasn't until late that evening did I have service. Service outage area was downtown Indy and New Whiteland.

I am glad to hear there is a class action against Cingular/ATT in regards to poor service during the buyout. Please forward this to the folks in the class action suit if you can, I would gladly testify to help them win their suit. They couldn't be suing for a much more just cause in my mind.

I too was affected negatively by this and infuriated by how poorly they handled it. I don't care how good they may be now, I would never have a contract with ATT or Cingular again thanks to how they treated me.

I had a contract with ATT and had a TDMA Motorola phone I was pretty happy with. ATT had been great to me, and I was happy with their customer service, even on somewhat difficult concerns while in their store. I seldom had to call customer service. I lived in the Portland/Lake Oswego neighborhood of Mountain Park. At that time, GSM was what the companies preferred and were pushing for, but they did not work in my neighborhood. TDMA phones did work, but not very well as I had to be near a west facing window or outside on my porch to use my phone. I had tried service with Qwest, T-Moble and had friends with Verizon, Nextel, and Sprint all try their phones at my home, and they would not even work at all.

I regularly called to see if they planned on addressing this issue because from the time they mentioned the ATT/Cingular merger on, my service continually got weaker and I had more dropped calls from my home. Shortly after the stores were re-labeled Cingular, I went to their store on SW Barbur Blvd in Portland, OR - my closest store. They said if I paid something like a $36 fee and extended my contract, I could try a GSM phone. They would not let me out of my contract as I desired because I still had some time left on it, despite the service quality dropping through no fault of my own. I tried the upgrade out of desperation to have a working cell - I mean, this was my only phone, and I could not afford a land-line phone too! Unsurprisingly, it didn't work despite them saying that the tower network and call quality should be much improved with GSM. They also told me they were phasing out TDMA service, so my call quality would only have the possibility of improving if I upgraded to GSM. I returned the GSM phone immediately to the store. They took it back, and I continued to use my old TDMA phone. They assured me at the store that my bill would be corrected.

My next bill came as a shock. They charged me the full purchase price (without a contract renewal)for the GSM phone that I had returned in addition to the normal bill! I was furious and a poor college student at the time. I went to the store to have them help me address the concern, and they sent me to a phone in the back of the store to call their 800 number for billing. According to the staff at the store, including the store manager, all they could do at the store was start new service and process service upgrades.

The customer service folks said that the store had not indicated that I had returned the disputed GSM phone. I spoke with the staff in the store, the same person that I had returned the phone to still worked there. I told both the store and corporate staff over the phone that I would gladly pay my bill for my monthly service and even the $36 wasted change fee, but not until they removed the approximately $150 charge for the phone that I did not have. Ultimately, after multiple visits I got them to tell corporate the I had returned my phone, and I confirmed with corporate that they too had got the message from the local store.

I left the store under the impression that they would send me a corrected bill as expected, and I would pay it, all would be back to normal.

Instead of things being corrected, I was called (on my ATT/Cingular phone) out of the blue by a collection agency demanding the bill for my monthly service, plus the $150 for the phone immediately. I explained what happened, and they basically said they didn't care, they wanted money. I asked what could be done, they said if I could get Cingular to "call off the dogs" they would stop calling me, but that was the only way. After calling Cingular, visiting the store, etc. I finally got them to call off the dogs, send a an accurate bill, and I paid them up to date in full, as promised. I was so frustrated with Cingular, I asked to be let out of my contract because of the fiasco. They said sure, pay the termination fee and feel free to leave. I was not about to do so, because doing so would mean I would have to go a few months without a phone before I could afford a new contract with a new provider. Most providers did not work as well as my TDMA Cingular service where I lived, so I felt very trapped. A land line was not good option because I was attending college, working one or two jobs, and seldom home.

That said, my service still get getting poorer, with no sign of a way to make it better. Occasionally I would get so frustrated that I would call Cingular and complain, asking what could be done, get told to upgrade to GSM, I would tell them why I wouldn't (because it was already tried and I already wasted $36 plus alot of time and headache on the effort). Ultimately, there would be no resolution.

A few months later, I called tech support again, for the same reason. This time, something was different. The tech told me that when Cingular bought ATT, they had decided to let contracts lapse with the folks running towers for GSM, which was likely why my service was getting more spotty and dropping more often. I again asked to be let out of my contract, indicating that in my eyes, this was a breach of the contract I had with ATT/Cingular, and they should let me out of the contract without having to pay. They didn't laugh at me, but it sure felt like they wanted to when they informed me that their diminishing service was not a breach of contract and I had to pay to get out of the contract.

I was livid, and finally did what I should have done months earlier - I contacted the Oregon Public Utility Commission. shortly after a rep called from Cingular, asking what they could do to make me happy. I explained what had happened, how over almost 9 months and god knows how many hours wasted at their stores and on the phone with their reps I had nothing but headaches from Cingular and felt just abused as a customer. They tried to keep me, but realized I wanted out of the contract, that was it. The lady on the phone said ok, and they waived the fee and closed my account. She was the first empowered employee I had spoken with, and was very nice - the first time I had spoken with a rep from Cingular that actually seemed genuine and nice that could do anything other than take my money or upset me.

From the very first week of owning two AT&T/Apple iPhones and associated service contracts, my wife and I had poor service. I called the companies right away. Rather than terminating service within the first 30 days and returning the pones, as was our right, we took the advice and instructions provided by their support personnel, who said they would work with us toward improving service. They put us through a wild goose chase of technical support, including logging an extensive record of trouble with incomplete and dropped calls, inability to send text messages, and generally unreliable service. They had us swap phone and simm cards, reset various parameters, reinstall software and firmware, etc.

The bottom line is that the cell towers in our area, and many other areas, just arent what the companies advertised. Although they claim we are in a service area of the strongest signal, we have no reliable service at home and at work, in the Rivertowns of Hastings-On-Hudson, Dobbs Ferry, and Irvington, NY. My phone has no bars in the parking lot of our childrens elementary school. The odds of my calling my wife and getting through are about one in four. She has to hold her phone out the window at work to send a text message. I cant call my brother from the street outside his apartment in Manhattan. It is interesting to note, however, that recently I started reliably getting five bars at my parents home in rural Sharman, Connecticut. Its obvious they popped up a new tower.

Now, I should have known not to get into this arrangement in the first place, because it is well known that AT&Ts service is inferior to that of other carriers. I had switched from AT&T to Verizon four years earlier because of this. I mistakenly assumed that service improved over that time. In fact it was no different in quality. To complicate this, AT&T has a proprietary infrastructure and protocol that leads to phones with this service locking onto a particular cell tower. When this happens, one must, as one of their support people told me (everyone knows?), power-cycle the phone off and then on again. This is, of course, antithetical to the design and mission of cellular phone service.

I hold both companies responsible. Apple makes money from AT&T through contract kickbacks, and maintains that the equipment works fine and they have no obligations beyond seeing that it works to their specifications. AT&T has a frustrating way of putting the caller on to Tier 1 of support regardless of many prior calls took place. And they have a poor record of customer correspondence, as well as a self-admitted inability to retrieve any information whatsoever from their technical people once they put in a trouble ticket.

When I finally gave up and asked to terminate my contract without penalty halfway through the first year, AT&T Customer Service told me that now that my case now resided with their Presidents Office and only that office could arrange this. It took another four months to get them to agree. In fact, I never really wanted to terminate the contract; rather, it is my position that they never met the terms of our contract, and did nothing to rectify the situation, even though I paid my bill in full every month. Given that the service is nearly double what I paid for Nokia phones with Verizon, and less reliable, I feel I am owed a service rebate from the first month of use on, and a reduction in monthly billing. AT&T keeps maintaining they cant? do this.

I believe what these companies are doing is criminal. They perpetuate their more bars? advertising when the reality is that service is lousy. They could remedy the situation by improving their infrastructure and re-engineering signal protocol, but will not. They could, in good faith, compensate customers or release them from contracts, but resist this stubbornly. One reason I dont want to quit at this point is that I think a class action suit is in order, and if I had the means to lead one I would do it out of principal. The public deserves better. Their customers deserve better.

My correspondence and documentation for this case are extensive. I have an inch-thick paper trail. I spoke to many people in each company, including Monica ****, Katrina ****, Pam ****, and Matt ****with AT&T at 866-***-****; and Ryan, Arin ****, and Jason of Apple Computer at 512-***-****. My case has actually outlasted a number of these individuals, who left their positions only for me to start anew with someone else. I visited AT&T stores, which actually dont even support the iphone"they wont touch it"and The Apple Store, where I overheard their genius? telling another customer his iphone worked fine and that they the customer would have to have a frustrating? conversation with AT&T about the service issues. I turned to the Better Business Bureau, which closed the case after AT&T said they would troubleshoot my service"as if that were some kind of compensation for the expense and trouble we have gone through; and after Apple, as they always do, said they have only the obligation to test the phone and repair or exchange it as necessary.

Thank you for your consideration of this matter, I look forward to hearing your reply.

Marc ****

on 01/30/2008 I call to cancel my service because I never got good reception im my area. I explained the problem I was having to representative and he said that he was going to connect me to technical support to trouble shoot the phone and if the couldn't fix it I was not going to have to pay the early termination fee.

Basically I have never gotten good reception with att/cingular wireless were I live, So last Feburary of 2007 I called them and told them I wanted to cancel my service because my contract was up and I wanted to try another company to see if my service improved. They told me I should be getting good recpetion were I lived that if I upgraded both my phones and sim cards(because I have Two lines with them) the problem should go away. So I did, I upgraded my phones and renewed my contract for Two more years. At first I did notice a little bit of improvement with the new phones but after a few months it went back to the same thing.

I always believed it was the area where I lived that was bad, but all my friends were able to use their phones inside my house except for me, so I started investigating and it was because my friends all had different companies. I was the only one that had att/cingular thats why mine didn't work where I live.

When I talked to technical support they told me there was nothing they could do because coverage in my area was only good/moderate so with any small interference it brought coverage down to poor, that it was not anything to do with the phones.

I called the next day to follow up(01/31/2008) and to proceed and cancel my service. I explained to the representative that I had already spoken to technical support and they told me there was nothing they could do. I told her I wanted to proceed and cancel my service, when I told her the previous person I had spoken to had told me the termination fee would be waived if they couldn't fix the problem she told me she couldn't do that because that was against their policies. She said I only had the first month to cancel my service after that I would have to pay the termination fee. I asked her why the previous person had told me I wouldn't have to pay anything If it was something to related to their coverage she said I don't know but I will check the notes from the previous person and check. I was put on hold and then she came back and told me she had gone through the notes and didn't find any thing saying they would waive the fee, that anyway they didn't guaranteed coverage. I then asked her if I could speak to a supervisor she then put me back on hold and the after a few minutes later came back and told me her supervisor had gone over my account and that she couldn't waive the fee. I told her I wanted to proceed and cancel my service anyways because at the long run it was costing me more money because I couldn't use the phone to receive or make calls where I live. She then said ok and then some how we got disconnected I don't know if she hung up on me or what happened but she never had the courtesy to call me back, It's not like she didn't have my number, it was in front of her on her computer.

I then had to call them back again and then I spoke to another person and explained that I was in the middle of canceling my service but the call had been disconnected. I restated my problem and she said that in fact if I cancel my service I was goin to be charged the early termination fee. I told her to go ahead with it that I already had wasted too much time on the phone with them.

My bill has increased over 300% and I want out of this contract.

I missed a phone call about my 4 year old having a seizure. We have been unable to get his seizures diagnosed. We need to catch one to find out what is going on. Luckily, he was okay. We needed to call about a dangerous and reckless car driver that was trying to run other cars off the road. Once again, no service (we were on I5). I use my cell phone for emergencies and quick calls. I use less that 60 minutes a month. The cost of obtaining new service will be at least $129.00 to $150.00. As an itinerant teacher, and with a small child with medical problems, I need reliable cellular service.

Do I have any rights when they are not keeping their contract comittment? I have had it with them and I want out of the service. News as of 10/28/03: I got suckered into getting another phone and if that is GSM and supposidly better than what I have. But of course I am having the same problems. I have been calling them for the past 2 weeks to get a shipping label and return the phone per the agreement they sent me. I cannot get through to them. Either I am on hold forever or they say their system is down and they cannot access my files. Of course the 30 day return fee is steadily approaching and I cannot reach them.

I was called by Victoria at AT&T; consumer affairs and was told the same thing, after explaining I had no service most of the time. I told them I will not let this go if this charge goes through. It did. I called AT&T; and got "Tanya" who told me they can't guarantee that I can answer a phone indoors; absolutely ludicrous! I have filed a complaint with the FCC and will post on my 10,000 member union bulletin board NOT to purchase any AT&T; product especially wireless. The representatives smugly suggest I did something wrong and the contract must be honored. When I tried to get copies of my bill in early October, I could not sign onto the website, although my account was billed through October 20th. I needed copies of my bill for the FCC. This company is not consumer friendly.

I use my personal cell phone as a district administrator for a school district responsible for the welfare and safety of over 97,000 student snad 2,000 employees. I need to be able to be contacted at all times. The interruption of service was far reaching. Additionally, I was no able to reach family in an emergency. All of this coupled with the time and frustration dealing with ATT&T; representaives over the weeks has caused me undue stress.

They tell me I have to honor my 2 year contract because they don't guarantee service everywhere! I can either pay $350.00 early termination or I can reduce my bill to $40.00 per month and pay it for six months. Even the IRS understands having to move to support your family!

I pay for a service that does not work and I have to pay a penalty to get out of. Why am I being penalized when they cannot provide service. My children take the phone so they can call home in case of an emergency. The problem is they can't call, the phone is out of service to much. It has frustrated my wife to the point of cancelling, but why should we suffer not AT&T.; All I've done is to pay my bill as required. I'm forced to pay for no service but I refuse to pay they them to end it.

When I got the new phone and the 100.00 charge for the phone it did not work any better maybe even worse. I then moved closer to their tower and still received no coverage. When I called I spoke with a service rep and refunded my total charge for the phone as he said they should have never sold me another phone. They should have cancelled my service. So he cancelled my phone and I paid my last bill then they sent a bill for 175.00 early disconnect. I called them and told them that I was not going to pay for an early disconnect because I had my phone for over two years. They said that when we spoke in April of this year my contract renewed. I did not renew my contract. I have called several times and I always am put onhold for 45 min. to an hour they send you to the complait resolution dept. and these folks basically tell you tough, you can not talk to a supervisor.

I have 9 months remaining in my 2 year agreement and their best recommendation is to lower my plan to 19.95 to avoid paying $175.00 termination. But anyone clearly sees I would pay $180.00 plus the taxes and any minutes I go over the plan. This is another way for AT&T; to get me to pay for service I am not receiving. This recommendation does not address my problem at hand which is no phone service. As a paying customer I feel I should receive service for anything I pay for. But in this sitituation I will pay for not receiving service no matter what.

Each time I call they say that they have raised a request and would take 4-6 weeks but nothing happens. Its been almost 5.5 months and still I haven't received my money back. I have raised a request again for the same but have little hope. Most of the customer service representatives are not concerned with the problem and at times even rude. Seems as if I am asking for a favour and not my own hard-earned money.

I purchased two cellphones and Cingular service on a two-year contract. I had just lost my job and needed a cell to be contacted by potential employers. Since I was operating out of my home I noticed the signal was weak to non-existent at my home for the first few weeks. I published the cell number on all the 160 resumes I sent out. I called the place where I bought it and they said the problem would be fixed within a few weeks. It was not. For several consecutive months I called Cingular directly. Each time I was assured a repair ticket would be written and fix the problem. I am also finding there are more places I can't get a signal then places I can, as I travel. I am also hearing from many sources that this is a common problem with Cingular.

I have to leave home daily and find a spot to get messages. I can't change service because of the publishing of the numbers, on the resumes, since a new service will have a different number. I have two very expensive paperweights.

The local service doesn't work. You pay for phone service but the phone is always saying NO SERVICE or WAITING FOR SERVICE. I have gone to the local shop twice in the last two weeks,but the help smells like they just walked out of a bar, not to mention I started asking around and found out that these people are known to retaliate. I can't imagine Cingular would allow this behavior, but they do! Needless to say in a small town you have to watch for these types of people. So now I'm stuck with 2 phones that don't work and Cingular could care less as long as they get their money each month. I'm really up a creek. For obvious reasons I can't let these people know just how upset I am because I don't care to have them causing trouble for me. I don't know what happened but this store isn't what it was just a few weeks ago.

I am supposed to be able to get out anywhere in the US but In a small town like Big Spring Texas I cannot get out on my service, while everyone else I talked to can. What is up with this?