Wal-Mart Photo Processing

Gerald of Waterloo IA (11/7/04):
On November 5, 2004 I took three digital photo files to Wal-Mart’s photo dept. to have pictures printed. These photos were taken with my Minolta Dimage 7hi camera. I am a "hobby photographer" so I try different things, like playing with different light settings and backdrops to see if I can produce some quality photos. I think that I have a long way to go, but with some of the problems I run into with photo labs you would think otherwise!

Anyway back to my problem with Wal-Mart. I entered all the required data plus my photo files into their lab computer, then I was prompted by the computer to select either agree or disagree button after reading through their policy which included copyright protection instructions. So I naturally picked agree because they were my pictures. Then I went back an hour later to receive the harshest treatment and humiliation from Wal-Mart employees.

First their clerk accused me of copying professional photos, their dept. manager refused to give me my pictures, and then their assistant store manager kicked me out of the store. I'm so frustrated I think that maybe knitting might be a better hobby for me! The reason for deciding to take pictures to Wal-Mart for printing is because of their cheap prices and fairly good quality.

This is not the first time that I have had this type of problem with Wal-Mart. I have told Wal-Mart managers that they need to develop a more gentle approach in customer relations and to fix the confusion with their photo copyright policy but they refuse to listen.

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