Best Buy Cameras

This letter sums it up. The events happened on 9/12/2011. My claim is based on the following facts. We purchased a Nikon DSLR camera on 1/28/11 and a 3-year warranty for a total of $1,850.87. The camera is covered under Nikon manufacturer's warranty for 1 year from the time of purchase, and the Best Buy warranty was never utilized. On 9/12/2011 we took the camera in for some electrical malfunction problems. The Geek Squad employees casually stated that they would probably not be able to fix it and I would probably come in a new camera. The camera was sent back to Best Buy and returned on 10/3/2011, stating for us to charge the battery. I went into Best Buy on 10/4/2011 to ask if there was any way I could just exchange the camera because it was obviously not fixed. The Geek Squad employee talked to his manager and came back and said it had to go out one more time before they could do anything for me "in store" and asked for me to bring it back in with a battery so that he could confirm the problem.

It went back to Best Buy on 10/5/2011 and we were then asked to include a lens and a battery because they could not diagnose the problem there at the repair facility, refusing to send a lens we sent a battery and it returned 10/26/201. In the mean time we called Nikon about their manufacturer's warranty after being told by a Best Buy representative that if the camera was to be junked out it would ultimately be up to Nikon to authorize that. Nikon stated that Precision Camera (the place the camera was sent to 3 times to be repaired) was not authorized to work on DSLR's and were their authorized place for simpler camera's, such as point and shoots. Nikon also stated that since the camera was still under their manufacturer's warranty it should be sent there and would be repaired and returned at no cost since the camera was not neglected in any way. My previous experience with Nikon validates that response.

On 11/10/11 the camera returned to Best Buy yet again for the same issue but was never returned to us and was "junked out" upon our request because they obviously could not repair the camera and I needed it to be reliable as any professional photographer and client would expect. We were finally eligible for a replacement and were notified on the Best Buy forums. We went into Best Buy on 11/22/11 a few days after being notified to order a new camera of the same model. We spent an hour and a half there and were told that the camera would arrive in about a week. On 11/26/11 I received an email stating that the order did not go through and to reorder the item. However, after a few hours on the phone with different people we finally tried to see if we could even order the camera. It was now out of stock. However, no one from Best Buy would tell us. We figured it out on bestbuy.com. We called Nikon to confirm and they stated that the camera was available from Adorama and was not out of stock. We still have not reached a resolution after several months and many attempts of different communication efforts and several people within Best Buy including talking to several employees, managers, 1800BESTBUY, a few people who "could not say" who they were or how to contact them again, Precision Camera, and Best Buy online forums.

On 1/13/2012 we received a check for $1,501.14, which is not even the total for the camera itself. Since none of this would have happened without the purchase of Best Buy's warranty and the complete run around that we were given since September, we are asking for our purchase price back in full. Which leaves a remaining balance of $348.73. Please send me a check or money order for $348.73 on or before February 9, 2012. If I don't receive payment by that date, I'll promptly file this case in small claims court for the amount owed, lost wages, the cost of renting replacements, court costs, and the time spent trying to resolve this issue and exhausting all possible options.

We ordered the package deal of the Nikon D7000 with 18-105mm VR Lens and it came with extra Lens: Nikkor 55-300mm. The total was $1,749.98 on our receipt. We received the e-mail that it was ready for pick up. However, when we got there, the store sold it already. They are offering the money back as it is not in stock anymore. We priced out this equipment on the Nikon Store website and it comes to $1,999.85. We will have to pay $249.87 more because the store sold what we had already paid for.

We feel that Best Buy needs to order the equipment directly from Nikon as they have it in stock and said that is what Best Buy would have to do and they would send it to that particular Best Buy Warehouse for us. Also the 3-yr. warranty on the camera and two lenses were $279.99 and it will be much more elsewhere. I am going to a camera store and I am trying to find the comparison in warranty for all three pieces of equipment and the difference in price of the warranty. We feel Best Buy should guarantee the price even if we get it elsewhere or have a special order from Nikon and get us the equipment that we paid in full for. We feel robbed. And why should we spend hundreds more for a mistake Best Buy made?

Purchased an IBM desktop computer for $1679. A month later it went bad. I was told it was the memory. Three months later I went back and they said they could not get the part and nothing else would work. No resolution and computer was trashed. Purchased a 22" AOC monitor for $223. A month later the picture began to shrink. Took it back to the store and they could find nothing wrong with it. Then the picture began to fade. Took it back to the store and they showed me how to turn up the brightness. Then the screen went black and I took it back to the store 33 days later and they told me tough luck I was out of store warranty.

Purchased an Advent 26" high definition progressive TV for $700. While using a converter box I didn't notice the difference till a friend hooked it up and told me it was not a high definition TV. Went back to the store and the manager told me I should have read the fine print. I did and it said it was a high definition TV. Then he blamed it on the poor training of the sales guy. The television died a year later. Bought a $199 Sony DVD player and the extended warranty for another $99. A year later the Sony would not work and I took it back with extended warranty papers and they gave me a $29 Sony DVD player. The department manager insisted it had all the same features and that is what happens with technology.

I do no more business with Worse Buy.

We purchased a remote start for my husband's 2006 Honda Ridge Line, which we were told totaled $159.00. It was to be installed since 3 weeks ago. He has spoken 3 times to this Ray person, who was to install it today. He drives 28 miles to the place, and was told it will cost another $150! This is insane! The reason given is my husband's 4 year old truck is a newer truck! We chose this remote start, because it was compatible with his truck. This is ridiculous! He cancelled it, and they refused to charge the card back, instead they insisted on giving him a gift card. We wasted more than 3 hours of our time, and we now have no remote start for his vehicle.

The Canon Rebel (Sku# 187075), that was delivered today at 2:05 PM via UPS was stolen from my lobby. I have never had a package stolen from me in my building before. I work from 10-7PM on 12-23-11, the day the item was delivered. Because I was working, I informed my mom and family to be on the look out for the camera, as I was tracking it, and knew it was to arrive on Friday, December 23, 2011. My mom came home (4:30-5:00ish) and saw there there was no package in my lobby, or even at my apartment door. I called my neighbors and my family to see if they maybe picked up the package for me, and none of them had.

Since that point, I have called my building management company, the police, UPS, and Best Buy. I have to say the worst part was trying to speak to someone at the general customer service line. The first time I called, I spent 1 hour and 24 minutes on the phone. First ,my call was sent to an online rep, then a retail rep, then to the actual store, only to be told to call the customer service line back. After all that, I finally got through to a operator that informed me the department I needed to speak with had closed 12 minutes, prior to me getting through. I just want some help!

I just want a replacement camera. I have all that you need to prove that I am not lying about any of this. I have my building management checking out the camera footage in the lobby. I have also put up a couple of fliers in my building, in hopes that someone will return what belongs to me (I did not mention the box's contents). The bottom line is, I would like to receive my camera please. It is not my fault that my item was not home when I got there. I have never had a problem with anything being shipped to my building until today. I am not sure why someone would take another person's Christmas gift. I'm pretty much out of fight. I've cried enough. I have given you guys $550.00 for a stolen package.

I can not tell you how many times between Best Buy and UPS. The reps have basically told me to stop blaming us (Best Buy and UPS], and blame the other. I get it, neither one of you cares that I paid over $500 on an item that was stolen. Clearly, no one gets that I have actual footage of some person taking a box that is supposed to be mine. I get that neither Best Buy nor UPS care about me or my business. I just want my camera. Is there someone that will help me for real?

I have a video footage shows some random person grabbing what is supposed to be my package. I have the sorry we missed you slip from UPS. It was sitting on the console in my locked lobby (the slip I signed). UPS stated that the driver is to take that upon delivery! UPS also addressed a "sorry we missed you" slip addressed to unit #212 with my name on it that same day. I went to that person's door, and they said that they did not take my box by accident. I filed a police report, contacted UPS, Best Buy, and my building manager immediately.

I have contacted all parties whenever there are/were updates and to also follow-up. I also put up posts in my building! What more do we have to do to prove to both companies that all I want is my 1 and only Christmas gift? I am trying to be understanding but you both keep passing blame when I am the only victim.

I recently purchased three major appliances from Best Buy in North Haven, CT.: a stove, refrigerator, and dishwasher. The stove was delivered on September 13, and one of the burners was broken. I called immediately for service and was told that someone would be out the next day to service it. That did not happen. A week later a serviceman showed up and said he had to order a new burner. It is now October 3, and the new burner should be installed October 4 (if I am lucky).

In the interim on September 13, the dishwasher was installed. I paid extra to have it installed. On September 28, the dishwasher started to fall out of the cabinet. It is not secured properly. I immediately called for service and was told that they could not reach the installation department and that someone would call me back. I have called several times and have not had any call backs.

I called the manager of the store where I purchased the machines (Emerald), and he also tried to call the installation department. Apparently, they do not answer their phones or return messages, since he also said he could not get through to them.

I am now sitting with a machine that is falling out of the cabinet and cannot get any satisfaction from Best Buy. They claimed that the installation service is a third party service, and there is little that they can do. I am totally unsatisfied with the lack of response from Best Buy, and I am stuck with equipment that can become dangerous, if it falls out of the cabinet completely.

On 9/10/2011, my daughter and I went into your store to purchase 2 Samsung cameras and a Sony Blue-ray player that was advertised in this week's ad. The cameras came with a free memory card. Bill told us, "No cameras that we sell come with a free memory card," so I went and found an ad to show him. From there, he kept us waiting almost an hour, trying to figure out why the memory cards he was ringing up wouldn't come off our bill. It turns out, he had the wrong ones.

So, he contacted the manager, whom he never let us speak with, as they tried to find the ones that were supposed to go with the cameras. They kept telling us that they had 10 in stock but could not locate them. Several minutes later, he came back and said that the best he could do for us is to order them and we could pick them up on the 26th. Not to mention, the first register he tried to ring us up didn't work. If they didn't have the cards, they could have told us to begin with, but instead, they wasted an hour of our time. We had groceries in the car, that we told them about repeatedly, which could spoil in the hot Florida weather.

I purchased a Sony camera, model dschx5v/B, worth $149.99. I opened a sealed box but there was no camera inside. I went back to Best Buy right away and spoke to a manager who told me to call Sony.

They cannot give me the camera. A Sony rep said to call back Best Buy.

I took it back again and asked for a new, replacement camera. The store manager refused to give me a new camera, even though the store acknowledged this one was inoperable. He said they had to send it in for repairs again, and that they could send it in up to 4 times under the warranty. He said if I didn't like it I could buy another camera or get it fixed on my own.

There was no further discussion, as the two employees I had been dealing that evening had become irritated and edgy with me. I myself was tired of all of the deception and incompetence surrounding the transaction that should have been nice and easy. My original PSP was purchased for 4 years, but nowhere and never was I told that once the item is exchanged, or serviced, the PSP is void and deemed to be fulfilled, and that I would be faced with the decision of buying a new plan at a 30% higher price for the same item ($59.99 vs. $79.99). As a result, I had a really negative customer service experience, I was coerced into getting the camera that was not my first choice, and I was not able to purchase a new PSP ($20 make a difference, plus I felt like it was a fraudulent presentation of the deal on behalf of Best Buy # 482 employees).

When we went to take our camera in, however, Best Buy said the plan has changed and that it would have to be sent in and that we would be without our camera for a month. The guy who sold us the warranty never said it had the possibility of changing or anything. They couldn't help us with a loaner or anything. Even when we told a manager that we will never return, he said "it wasn't his problem" and walked away. What kind of customer service is this? I feel like no big corporations care about their customers anymore.

During the month of May 2004 I purchased $2,000.00 worth of camera equipment from my local Best Buy store in Orland Park. I knew I had $40.00 worth of Reward Zone but at the time they were misplaced in our home. Yesterday I found them and today I went to Best Buy to buy some more camera equipment. When I attempted to use my Rewards I was told they had expired 2 days earlier and could not be used. I was quite disappointed and felt they should have honored them especially after my past purchasing history.

On June 12 2004 my husband and I went to Best buy to look for a digital camera with a fairly decent quality. Prior to going to BestBuy,we've visited two other places such as Wal-Mart and BJ'S. We found a camera we liked at Best Buy and bought it. My husband took several pictures of my graduation the very same night. To our dismay those pictures were horrible, the quality weren't nearly close to the features that good quality camera described. We took it back the next day.

Their policy states that a 15% re-stocking fee will be imposed if the product is returned open within 14 days of purchase. This fee will be waived if the product is found to be defective. A representative took a brief look at the camera and told us there was nothing wrong with it. We told him it wasen't the camera itself; it was the quality of the picture that was no good. A disposible would take a better picture than that one. One of the representatives even told us that we shouldn't be charged because it was no good.