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AOL Shop Direct

AOL Shop Direct • Cameras • Other Items

Carl of Columbus OH (10/27/04):
I returned a camera to AOL Shop Direct. I received an E-mail on 1/14/04 from "returnconfirmation@aol.webhelp.com" which states:

"This is to confirm that on 01/14/04 we received the following merchandise for order #xxxxxxxx in our Distribution Center. Your returned mer chandise will be immediately processed in our Distribution Center. After inspection of your item, we will submit a credit to the method of payment used for your order. We will send you a follow-up E-mail when the credit is posted to your account. Please watch for this important notice from AOL".

Since receiving this E-mail from AOL, i mailed them five Certified letters to question them as to why they did not credit my account. I received return receipts for all five of my Certified letters to them. As of today, 10/27/04, I have not heard from them. Their E-mail address is not valid nor are any of their phone numbers.

I wish to be credited for my returned merchandise in the amount of $158.63. I hesitate to acquire a follow-on camera until this credit is given to me as agreed.

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