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Peter of Reynoldsburg OH (10/13/08)
New navigator system often causes boxes to reboot. Slow time for remote response to buttons (6-14 seconds). ALL of this trouble began when Time Warner made the unwise decision to switch to their new Navigator system a few months ago (The morons who decided that one should be fired). They took a great thing and messed it up so that half the great features it had either are gone or are harder to use. And there are a bunch of new features we neither need nor want.
Bad service, slow response, ineffective customer service. Thinking of switching to sattelite TV, and we HATE sattelite TV. Sursattie of South Ozone Park, NY October 11, 2008
Sursattie of South Ozone Park NY (10/11/08)
Had an appointment for September 3 and no one show up to install the cable in my house. So I made a next appointment for october 8 and order three boxes and when they come the only brought two boxes so i made a next appointment and for them to come on october 11 and they told me some one will come between 12pm and 4pm no one has shown up and it's after 4pm.
My wife lost a day pay my cousin lost a day pay. and half of my saturday went to waist. Kimberly of Portland, ME October 10, 2008
Kimberly of Portland ME (10/10/08)
Time Warner Cable, took the liberty to change numbers on my check the could process the check. The handwritten part of the check was for 100.00., the numeric part was 171.00, their processing department changed the 71.00 to 00. so it could read 100.00 so they could process it with no questions asked. I was not notified by them, that my check was incorrect nor was I asked if they could inadvertently change the numbers. I have a copy of the check, my credit union also has a copy of the check and it clearly looks like to was written over.
When I contacted Time Warner Cable, they informed me they were within there rights to do this, because the written part was 100.00, they informed me they have no control over their hired check processing company. I would like know to if this is right or if I should blow off as to another Corporate America right. Thank you
Over draft fees charged, stop payment charge on check. 125.00 fees Monique of Kingstree, SC October 7, 2008
Monique of Kingstree SC (10/07/08)
For the past two weeks, a technician has been scheduled to come by and set up service. However, there job was to call 30 minutes in advance before arriving and hasnt done so for two weeks and kept postponing the appointments. Obviously, the technician has been lying about contacting me. I have kept my cell with me at all times and have no missed calls nor messages.
This is getting ridiculous. They need to get rid of that person asap. they are giving me the run around. I am at work and willing to leave work to meet the technician and they refuse to call or show each time.
TIME WASTED. Juanita of Culver City, CA October 6, 2008
Juanita of Culver City CA (10/06/08)
I received a bill dated Sept 16, 2008. Payment due date 10/01/2008. I called on September 29, 2008, to make arrangement to pay bill on 10/3/008. It was approved. On 10/2/2008 when I arrived home from work, my cable TV was disconnected. I called and was referred to collections. Collections referred me to the bulk acct dept.
On 10/03/05 I talked to Diana, She said my service would be turned on within 30 mins after paying my bill of 96.97. I paid it. It was not turned on. I called back to speak with her. An employee answered the phone,he told me he was a supervisor, name Michael. He told me that I could not speak with Diana. I asked for his employee's no. He said %! YOU. DON'T CALL HERE AGAIN ASKING TO SPEAK WITH DIANA. She immediately called me back and said that she didn't know who said that to me and she was sorry.
I asked to speak with her supervisor. I was on hold for 25 minutes, then they hung up on me. My service was restored on Saturday 10/4/2008. During the last 3 months I have had intermittent service, and the employees will not allow me to speak with a supervisor.
Michelle of New York, NY August 29, 2008
Michelle of New York NY (08/29/08)
We recently moved and switched cable providers. Despite our leaving a credit card account number and asking them to charge our final bill to that card, as well as a forwarding address, Time Warner sold our account to a collection agency called RUI Credit Services, Melville, NY. We settled the account with Time Warner, but are still being harassed by RUI. We have called both companies. Time Warner acknowledges that the bill has been paid in full. RUI does not recognize that the bill has been paid in full. It seems impossible to get the two to reconcile this discrepancy.
This misunderstanding is affecting my husband's credit standing. Lots of time and frustration spent making phone calls that went nowhere.
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