DISH Network Reviews

I had an appointment with Dish yesterday and he arrived earlier than expected, which is fine, he was here to change to the new system and change out the disc outside. He started and couldn’t get the new system to work properly so he changed the receiver again and this time it started working. It got almost halfway and stopped. He tried different things and always kept his cool. He undid everything and moved to another area and still couldn’t get it to work right. Got to a spot and it would stop. The old dish needed to be upgraded so out he’d go and apologize for the now 3 hours into it. After 6 hours of his working and not accomplishing any thing he called his supervisor who was about 30 minutes out. An hour later he came and he helped the guy change out the dish, and new inside equipment. Come to find out the guy that was here all day was his second day on outside jobs. He was a computer guy and never done house jobs.

Very rude and nonprofessional foreign customer service. They all say they are from Utah. But can't tell you the city. They are "offshore" for sure. When your contract runs out, bill goes up with no notification. To drop your bill, you have to resign a contract. Crooked. Contacting my installer service today. Tired of all the crap, same shows on different channels and a stupid show about how the owners made it so successful. Lame. Also they are connected to highs net. They get ya.

I called to cancel my DISH service because the cost has become too high for the limited viewing options, especially since we have several TVs in our home. I decided to switch to YouTube TV, which is significantly less expensive, offers more flexibility, and doesn’t require a long-term commitment or cancellation fee. Unfortunately, my biggest issue ended up being the cancellation process itself. DISH will not allow you to simply cancel online, so you are forced to call. Once you do, the representative will not simply process the cancellation. Instead, you have to spend roughly 30 minutes going through attempts to convince you to change your mind. The representative was also very difficult to understand, which made an already frustrating process even worse.

This did not take their payment out and a failure to pay on the account and did not take the money out of the bank for auto pay.

They send you a new hopper, and it still doesn't work. Months later, it turns off and on, you can't watch TV when you want to because it wont-work. And then when you ask for help, there is none. Worst customer service ever.

Was told we needed updated hardware so we wouldn't lose signal when it rained, was using Directv. First light rain, lousy signal, takes less to lose signal with Dish than it did with directv. Frequent channel outages.

We had Dish for over 10 years, we are rural so not a lot of options, it became so expensive and didn’t watch most of the channels, never did we get a ‘loyal customer ‘ discount or anything. We decided to cancel, it wasn’t until going to cancel they wanted to offer stuff..,, too little too late! Then you have to pay for the box to ship equipment, numerous calls later they finally sent it, then you have to call again just to get your 339 back for your equipment, time on phone with endless automated loops basically pennies on the dollar. Never again, don’t miss it at all! I feel like they make it so hard to cancel you get tired and give up. They probably toss their outdated equipment in the landfill.

I called to cancel my service at the beginning of June 2026. I was having signal issues that the technician could not resolve, and the monthly fee was just too high. The customer service guy, Edward, told me he would cancel my service but give me one month for free in case I changed my mind. I told him I would not change my mind, as the signal was poor. As it turns out, he did not cancel my service, and I was charged for June, July, and will be charged for August, as I just cancelled on August 5. I am so aggravated and annoyed. The customer service man is spoke with today, Josh, kept me on the phone for 30 minutes, trying to talk me into another lower-cost plan. He finally canceled my plan, and now I’m being charged $25 for a box to send the equipment back. Never again, Dish!

Any offers for good customers places you back in a contract [offers not so great either]. Hard to understand customer service representatives due to heavy accent...Not American.

We got Dish November 2025. It’s July 2026 now. It never worked. Several times daily our dvr wouldn’t load. We swapped Hoppers 4 times. Finally we decided to cancel, hoping early termination fee would be waived. Monday they said they’d waive it if they sent one more tech out. Of course the problem couldn’t be duplicated while the tech was here. The problem started again late Thursday. Friday we called, they said they’d send another tech out because it worked while the Wednesday tech was out. I told the manager we were told Monday they’d waive the fee the next time it stopped working and we can’t keep skipping work and what not for tech visits. He literally said, “what are you doing now? Trying to watch tv.” They cancelled the service, but wouldn’t waive the fee. For a service that never properly worked. Then said they’d charge extra if we didn’t get on the roof and send in a part from the satellite dish.

I've been with Dish for several years. A very loyal customer! The customer service is TERRIBLE most of time. There are a few good ones occasionally, but today was the last straw! I called about ANOTHER rate increase. The packages get worse and worse. The customer service representatives always tell you something different. You have to pay a premium price just to get the 3 channels you actually watch. And the person I talked to "transferred" me and pretended to be someone else!! I'll be canceling as soon as my contract is up to avoid the early termination fee. That was unbelievable! I wish I would have read their TERRIBLE reviews before I even switched to them! They promised me a promotion that I would get after it "was approved" and after they promised me the promotion, they called me back to get a 5 star review! And then they never followed through with the promotion! I don't like writing bad reviews, but I've had enough.

I have had DISH Network for 10+years and have always used home setup as well as mobile satellite antenna without any issues until this past year and its ridiculous nothing moves no cloud coverage no storms i change the freaking channel and lose satellite signal daily this happens ... BTW they offer phone service which I have had for 2years the first year they offered I signed up... now they are offering save unlimited offer that I have only 10$/mo cheaper than what I pay and will not give me that price even though my loyalty is what set the groundwork for them to be able to offer this lower price. And I'm never late on paying them. I have auto pay set up for all of my satellite service (I don't even use 2 of them) and my phone but I have to wait on them several times a day rescanning for reception.

These folks need to be investigated. They constantly lie about the costs and services are not reliable. They trick you into extending services with phoney offers and phantom cost reductions but the reality is these are fake offers and costs are the same. Recently they lied about a reduction in cost but when I check my bill this gratuity dissapears. Liars and con men. I look forward to putting them on the news when they try to bill me for disconnecting my crappy service.

They kept Changing my bill with no knowledge and raising the bill drastically. 3 customer service agents couldn't help me the all we're no help at all. I've been with Dish almost 20 years and today I'm fed up with their lying, thieving **

You’re absolutely liars. Have them for 3 1/2 years. Wanted to have them turn back on. Everyone tells me different stuff of their customer service barely highly disappointed with their staffing.

The AI answering service is no help and doesn’t get you to the help you need. After many failed attempts, I finally got through to customer service in the Philippines, in which they don’t understand our terminology. I was shipped boxes to return equipment and never received because they sent them to the wrong address. Plus they charged me for canceling their service after 22yrs. A $25. Fee to ship them their boxes back, which is unheard of. Then they tried to charge me for an extra day of service, which I didn’t have service on. Customers beware, as they will try to nickel and dime you.

Customer service was not friendly and continued to try to force “offers” on me. When I explained I did not want the “offers” the man said “we can just cancel your account if you would like to do that” and that’s all I needed to cancel.

We have been a Dish customer for years. Never any issues. In the past week our service goes in and out and then disappears. Called customer service. Was on hold for 1.5 hours. Finally someone came on and said to call a different number for help. Called that number and it was a Travel Agency.

I called Dish to have it installed today. Service technician showed up in my driveway. I’m waving at him won’t acknowledge me so I walk over to his van and the first thing that came out of his mouth was you need to secure you dog or I won’t install your cable. Mind you I have a 15 year old dog that really doesn’t move laying on the side of my house. I explained that to him that I can’t pick her up she weighs 115 pounds. She is harmless. So I moved my dog for him into my garage. The point I’m making is at least be a little friendly when you pulled up and not be such a jerk!

I have been a DISH customer for six years. During the first two years, I was very satisfied. It was less expensive than DirecTV, and I loved the features of the Hopper 3. Things started to change during my third year when I called to renegotiate my bill. I was quoted a price that seemed unbelievably low. I repeatedly asked the representative to clarify because I couldn’t understand how they could offer such a great deal. When my bill arrived, it was much higher than what I had been promised.

Be careful with your elderly loved ones and DISH! A DISH employee knocked on my 92-year old father's door, worked his way into the house, convinced father to switch, removed existing system and installed DISH before father could process it all. Now DISH is charging $460 for a cancelation fee!

Dish is an awful company. We have been a loyal customer for 10 years and I see an add for senior discount for $89.99 to $109.99 so I ask and told it's only for new customers so I'm 65 and pay $170.00 a month with no movie channels. Needless to say we are looking into a better service. Dish you suck!!!

We went to cancel our Dish Network service that we have had for over 20 years and it was a complete cluster! The representative would not cancel at first. Kept trying to steer us to a different program package to save us money even though we told him it wasn't the cost. Then he screwed us out of our equipment that we bought 20 years ago saying it was theirs and they would charge us again if we don't send it back. He also told us to send the head back off of the dish that we bought at Camping World trying to say that it was rented. I would never recommend anyone get their service if this is how they are going to treat long lasting customers. I have never dealt with anyone as dishonest as this representative was and I hope no one else has to be put through this kind of disrespect.

I cancel DISH Network and they charge 600 dollars. I asked for a month to month several times and now they are saying it was a contract. Complete lie. It was a scam.

I have been with Dish since the late 90's, lots of changes but they were good and their price was unbeatable. I never expected their price to stay at the price I started with, everything cost more so naturally their price should reflect that. I have no idea how my name is on this agreement. I take care of mom, she is the one who decided to use Dish, I just pay the bill. I went in the hospital for 2 wks, mom has dementia, can't walk, and she knows not to talk to anyone about her bills without me being there.

We’ve had the Dish outdoors with the Tailgater Pro for about 2.5 and spent over $700. We are full time RV’er’s and it worked pretty good the first year. We have had so many issues with this having to unplug and scan for connection and sometimes spend hours on this. Try calling and either hold forever or get someone who knows nothing and they just pass you onto another person.

Was a customer for over 20 years and recently had to switch to our local cable option- We have ancient outdated equipment that they insist be returned- Complete joke since they could easily waive the equipment return but refuse and want scrap equipment returned that will go to recycle bin.

Dish Network, as a company, is a complete waste of time. I don't know why people still use them. I've had issues over the past year with my mother's account — she is set up for Auto Pay, but somehow every other month it disappears. The system only sends you emails when your payment is past due --so they do not give you a chance to pay it when it needs to be paid thereby creating unnecessary late charges after the fact. Every other month I have to call and try ot get this rectified. The entire system is outdated and currently seeking other options for my mother---they are straight garbage.

Cancelled Dish for various reasons, one being weather-related outages. I knew that I was sucked into a contract for the so-called price lock guarantee....When I cancelled my service last month, I was told my final bill would be 380 bucks. Guess what? Got the bill today, and it's 454 bucks.... tax for this, tax for that, return equipment fee of 25 bucks and so on. Once again a bs move on Dish Network! Supposedly, no fees can be waived for a customer of over 4 years and not to mention a disabled veteran! Dish Network is a deceiving company and only cares about fees, taxes and contracts. I would NEVER recommend Dish to ANYONE! SHAME ON ME FOR FALLING FOR THEIR SALES PITCH! I know for a fact that fees can be waived... but if you cancel service, suddenly nothing can be waived and you're charged even more! Worthless customer service and company!!

Would give "0" for customer service which is non-existent. AS others have mentioned, we have been customers for 20+ years but who cares? Had been paying 170.55 for the last year and suddenly I get notice that my service will be interrupted if I don't pay a past due month. Went to a chat agent and was told the last bill was for 181.++ and I was 10.00 short so the charged me a 12.00 late fee and now wanted 199.00 or they would shut off the service. July's bill is not due until the 13th but somehow they say I'm a month past due. As per instructed, I went online and paid the 10.52 past due yesterday. This morning our service was shut down.

I had been a customer for at least 3 yrs. I called to tell them I was moving and needed to cancel my service for now. They kept trying to get me to not cancel and even offered 30 days of service for free. I agreed to keep the service since it would be free. 10 days later they billed my cc again. I called to get a refund and they said there was some kind of mix up and they would really give me the 30 days free since I had been a good customer. The very next day I noticed most of the channels had disappeared. 24 hours later only a few channels remained so I called them back to find out what happened. They told me my service was completely canceled and they couldn't give me the 30 days free at this point.

Awful. Customer service is an absolute joke. Canceling service is even worse. Kept pushing even though I said NO a hundred times. After hanging up I'm still not convinced they will process the cancelation.

As a small business owner, it’s about customer retention. I had an issue with a Joey 1.0 (8 yrs old) that I pay $7 monthly rental; called today to replace and because I don’t pay a monthly maintenance fee they wanted to charge $15 shipping (ok I get it, not much). However the equipment is old and I do pay monthly for it….Considering I’m paying 4 different rental fees and only have 3 Tvs currently, I cancelled it. Let’s see…I cost Dish $84 a year for rental because they refused to ship replacement free. I’ve paid that $7 for possibly 5 yrs and not needed it. Good for me. Bad for a huge corporation that thinks legacy customers will to pay.

Clunky menu with less than intuitive DVR features. The Voice Activation menu is also hit and miss. I would search INDY car and it would not find the live race! There is nothing beneficial about this service, especially after they bumped me for “being a loyal customer” to $159/mo. Then as a farewell gift, the CSR made me feel like a criminal for deleting my 3 years of their service subscription. I also lost 3 INDY car races due to “Contract Negotiations”. But I do appreciate the DISH parting gift, their Satellite Dish for the shooting range.

Worst company EVER! Removed local channels for months and kept blaming everyone but themselves. Customer for 20 years. Still charged early termination fees, return equipment, etc. Customer service rude flippant and just suck. Do not sign up with these losers or you'll most likely regret it. I see they just filed for bankruptcy to stiff their creditors. Great job from a deadbeat company! Go anywhere but with them. I sincerely hope they go out of business!!

I have had the Dish for 26 years. 10 years ago, I canceled my internet with them, and 10 years later, they are still billing me. When I called them to stop charging me and to credit my account. They will not credit my account even though they haven't offered that internet service for years. What a rip-off.

I have been with Dish for like 13 or more years, So long I don't remember for sure. They constantly are increasing my rate, even when they quote lock me in at a rate for 2 years it still goes up. The toper was I pay for a small basic programming and added on local package for 15 dollars a month, they had a price dispute and were not showing my channels, when I called in after waiting for an hour I got hung up on. Called back again and after another 45 min. they have me a 5 dollar credit. Lo and behold the programming issue continued on for a second month.

Dish tech came out today 06/29/2026. He upgrade My Flat screen TV in living room. Went upstairs to both bedrooms. Change a box in my room. Overlooked the dust mess in the other room. Very professional and I signed up for a new promotion Dish has been offering me for over several months.. I keep a professional on the line Sunday 06/28/2026 for something I did to the hopper. I thank her for her kindness. Dish is the best..

Dish Network has to be the worst ** station on the planet. Shows the same ** every day. What a joke. I go through every channel and everything is outdated and just straight up sucks! Half the shows are from the 70's and 80's. This is 2026.

After having crappy service for probably close to a year, we decided we had their service beyond what we cared to deal with. 5+ years. So they are making us pay another bill after I paid the final bill. They charged us for a box, actually 2 boxes and we received 1, and label to return their crap. I took pictures because this ain't my 1st rodeo. Mind you, I have 2 shipping accounts for my own needs so this a crock of bovine scatology. We have not had service with them for 6 weeks at least, and they still sent a bill for service. DO NOT USE DISH! They said we were loyal customers, so you over charge and keep charging us for whatever you see fit?? If we were bad customers what would you do? Never ever again. DO NOT RECOMMEND!