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DirecTV - Rebates

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Veronica of Middlesex, NC July 6, 2009

I'm a new Direct tv customer. When I sign up for service i was approved for the rebate. My payment be only 44.99 a month. I have to pay is 71.50 a month. Just because want give my rebate. I want online to submit my rebate. They said my email was invaild. I call customer service for a form be mail never received the form. I talk a customer rep."She said couldn't help me." I need help.

Dorothy of Wingate, NC July 5, 2009

I received an offer from Dish Network for the exact service I was receiving from Directv at 49.00 per month for 2 years. I called Directv and asked them if they would match the offer or should I switch. This was in June, 2008. Directv has given me the 49.00 (plus tax etc.) exactely once over the last year. They tell me they will "look into the matter" but nothing ever happened. My bill is never the same month to month even though I have not changed my service order in the last 4 years.

barbara of waldo, ME June 30, 2009

i tried to log into, to get a rebate but was unable becouse they wounld not except my email address.

Hamilton of Sun City, AZ June 24, 2009

Same complaint as everybody else. Didn't get the rebate. Didn't get the form. Didn't get anywhere just calling in and complaining. Read the blogs and found the ceo's (?) e-mail address. Wrote stating the problem, included our account #, name address, and phone number. Two hours later we got a phone call from Directv. Seems like problem solved. I'll let you know if it isn't.

William of Ozark, AL June 18, 2009

I was sold a package that I was told the installer would have a rebate cupon that I could use for 1 year. The installer did not have the rebate information. I called the 800 number and finly got a e-mail address and applied for the rebate. I have never recieved the rebate.

Claire of Almo, KY June 4, 2009

I signed up for DirectTV at a monthly price of 30 after various rebates. I was not told that I had to apply for the rebate on the web (luckily I noticed it later and applied on time) or that I had to sign up for automatic bill pay for the last 5 of the rebate. When I did not recieve the rebate the first month, I called and was told I had to wait 4 months for processing. I called after 4 months and was told that had been incorrect. The person I talked to reduced my bill to 22 to account for the error and told me to wait to pay the bill until I received a re-issued bill. I never received a re-issued bill. Instead, when I received my next monthly statement, I was charged the entire "previous" amount plus a late fee.

I called once again and was told my entire bill (previous plus current) would be reduced to 61. I was once again told to wait for a re-issued bill. This time I declined to wait and sent the 61. This month, I receved yet another bill with a 36 "previous" amount owed. When I called, I was told that the previous two representatives were wrong and I actually owed money. This person, Cheyanne (ID 100141724) was unwilling to resolve the bill (she's a resolution specialist, mind you). She insisted that the last two people I talked to (and apparently also the salesperson who initially sold me the package) were all incorrect. All in all, I have probably spent several hours on the phone with these people trying to get my bill corrected. Worst company I have EVER dealt with (I have been paying bills for > 30 yrs), only time I have ever spent this much time trying to get a straight answer.

catherine of Wausa, WI May 13, 2009

I was sold, over the phone, remember they record you, PEOPLE OF AMERCIA START RECORDING EVERY CONVERSTAION YOU HAVE WITH THESE COMPANIES. We ordered a bundle package. It sounded too good to be true. It was. If you had it recorded what you were told what you were buying and played it back to them, things might be different. When you are told you get free show time for a year and will pay x amount and don't get and are paying twice what they told you, I see that as fraud. At no time was A REBATE EVER MEANTIONED. In addition, take a look at all those junk mails you receive, no rebate mentioned there either. Both Verizon and Dish are guilty of this. Even on their promotional web sites, no rebates are disclosed. Disclosure is another important word for all consumers. Just as a home seller must disclose all things that might be wrong with their home before they sell it, or they are a risk of litigation. So must a company disclose all information that may influence your decision to enter into an agreement. A rebate that is nearly or not impossible to receive, would influence ones decision. Verizon intentionally withheld the rebate program. I would not have enter into this bogus agreement if I knew this. I personally will not ever purchase a product or service with a rebate . Give me the discount now. Do not make me jump hoops, cut out weird tags, cut and paste and hope that my check comes in the mail. All they want is our mailing address. To send us more junk. I still after hours and hours of phone time, frustrating circles of never land received any rebate. They continue to bill me. I can not get my free show time no matter how hard I have tried. When I tried to cancel, within 48 hours , mind you, I was laughed at and told I would have to pay just under 500.00 to get out, they would just take it from my on line card that I had used in the past to pay bills! Corruption. Fight back. We need to revolt against injustice.

Ms of Houston, TX May 11, 2009

Price quoted for 39.00 a month and really you are paying 77.00 dollar until you submit a rebate. Rebates can take 1-3 months. Also, purchased with the agreement no long term contract, but now DTV states 24 month lock in contract and 480.00 to buy out. This is a misrepresentation of the services requested; Customer service is a joke. they cannot provide any help but 10.00 credit in which stated "We really should not give you this..." by the rep Nikki. So If the customer is given false information and tries to be accomodated. the answer is don't call Customer service or even ask for their supervisors...because they can not change anything. Price inflation and not prepared to pay 77.00 a month just for satellite... they are not competitive with cable companies because this price is the price of a bundle. But the advertisements all say how much cheaper they are in comparison.

Jeff of Wesley Chapel, FL May 8, 2009

I signed up online for 12 months at 54.99 with the 3 months of free HBO, Starz and Showtime. They had an online rebate form that included a green rebate of 20 for paying with credit card. I canceled the movie channels before the free trial ran out. Now we are being billed more than 100 per month. Figuring they were billing us for the premium movie stations even though it was canceled I contacted DirecTV support. Their answer is that I can go to a website to get the rebates and then says in the next paragraph that more than 60 days has passed since you started service so you no longer qualify for the rebates. I could have stayed with my cable company with no contract at about half the cost. To even have to apply for rebates when the site says here is what the cost is seems ridiculous, but when you still follow their instructions and then say sorry but we show no record that you ever applied for this the discounts and sorry we cannot do anything about it is absurd. DirecTV is a bait and switch scam with dishonest advertising. Stay away from their long contracts. They are not worth it.

Christine of Arab, AL May 7, 2009

I called DirecTV to sign up for "DVR Plus" service on 4/28/09. While on the phone with Natalie, I inquired about the 100 friend referral rebate, advertised on TV. She told me I would receive a form with my first bill and I could obtain two 50 debit cards (one for me and one for my friend) by returning that rebate form and continued to sign me up for the DVR Plus service for 45/month. My service was installed 4/29/09 and I received my first bill on 5/5/09. The only rebate form included with my first bill was for 21 worth of bill credits per month for 12 months, which will not go into effect for 6-8 weeks after I return the rebate form (which I submitted online 5/6/09). My first two bills will be around 65 a month, (not 45 a month as I first thought) while I await my rebates. But I'm ok with that as long as I do eventually receive 12 months (of my 24 month contract) of service for 45 per month or equivalent credit for the first two months. We'll see what happens with that. Back to the friend referral rebate. After searching on the internet for information about how to submit/apply for the 100 friend referral rebate, I realized that I was supposed to call a very specific number and/or request service through that web page(DIRECTV.com/refer ) in order to get the friend referral rebate. The rebate is 10 monthly increments of bill credit for each person for 10 months, NOT debit cards as told to me by Natalie. I emailed DirecTV for information on how to get this rebate, considering that I was initially mis-informed about the proper procedures for doing so. The response from Chariza was a repeat of the information I discovered on my own. I replied to this, explaining that I felt that Natalie was either poorly trained or chose to withhold information that prevented me and my friend from receiving the 100 rebate. I also said, after experiencing the hassle of trying to get this rebate, that I would not be referring anyone in the future and hoped that this experience was not indicative what I could expect from my time with DirecTV. Chariza's response was to repeat the proper friend referral rebate steps and promised to inform management of the issue and to coach Natalie so she would be more useful to others in the future. I would have understood and been satisfied if Natalie had told me the offers couldn't be combined (if that's the case). In my opinion, that is a perfectly logical explanation. All this has been very educational for me, but it's not giving me an optimistic outlook for future interaction with anyone at DirecTV and it's not getting me or my friend the advertised 100 rebates. I am anxiously waiting to see if they follow through with my 21/per month credits. I switched from cable to DirecTV so my bill would be cheaper each month, but so far, it's not saving me the money I thought it would. It's definately not saving me enough money to be worth the hassle of having my bill corrected each month.

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