DirecTV - Rebates

I called several times to get the form to send to El Paso. There are no forms to be found, runarounds and nobody seems to care! I have the address to send to but cannot get the form. I have a number to call from a manager named Renice and I was told they cannot do anything without card number, which I don't have. This is pure **. I just want a form to get early win back cancellation fee for coming back to DirecTV. I'm so sorry! I did now. Someone needs to step up to the plate and help me. I'm very disappointed!

I filed for rebate 5 days after installation. I was getting the $39.95 deal with extra box Free, Showtime and HBO free, with free installation, and etc. We filed online for rebate and they claim it would takes 90 days applied to the bill. I paid $80.00 per month for the next 3 months. On fourth bill, the bill was $141.00. I was surprised! I called and it's my mistake for not cancelling Showtime and HBO part, but they said I never file for rebate, which we did.

i have been a customer of DirecTV for over a year now. I have been an exemplary customer. My bills have always been paid on time. DirecTV automatically draws my payments through to auto pay program. They take it directly form my bank account. I am in a position of needing to move. DirecTV advertises commercials daily on TV about how they will move your DirecTV system to the new address for free. Today (Jan. 3, 2012) at approximately 4 pm I called to let them know that I was moving to another address, hardly 5 miles from my current address. I was fully under the impression that their commercials were in fact true.

Instead of free moving as advertised, I found out they wanted to charge me $149 for the DirecTV mover to come install my equipment and dish. The representive tod me that the dish I have now would not work for my new address. I countered by telling him that all the dishes are the same and that his was a false statement. Then he tried to tell me that the cost was for new equipment needed. I counteracted him there also. I have my own equipment and there was no new equipment needed.

I informed him that I had been in college for 2 years practicing law and he was not talking to an average person who would not have any knowledge of law or fraud situations. I told them of the every day TV commercials they advertise saying to take my receivers with me and not to worry about the dish because it and all expenses are free. He finally gave up with trying pull the wool over my eyes but put me in touch with a gentleman that could waive my expense. The gentleman informed me that he was not able to waive the whole $149 cost but would work with me by allowing me to pay a $75 fee.

At this point I was so frustrated with the whole mess, i told him I would pay the $75 but not in one payment. I told him i would pay $35 today and the remaining amount would have to come out of next month's auto pay. He agreed with my proposition. I do not trust DirecTV to follow their promise to take the second half out of the next month's bill but at this time I had no other recourse.

I am horribly disappointed that a major company can give false information on TV several times a day and have no intention to follow through. I am sincerely concerned about the false advertisement and how they can take advantage of elderly, low income families, the disabled as well as others that may have an opportunity to move into a family home since the cost of living has increased so drastically that people are having to move together to share expenses. I myself am permanently disabled and only have social security benefits and SSI to live on. I am and have been an activist to help with different causes.

My last intervention was successful in keeping what we call in main medical assistance and travel reimbursement for low income families on main care so they can receive rides and travel reimbursement funds so that someone can be taken to their much needed medical intervention. I would like to know what else I might be able to do to help further with this DirecTV fraud advertising.

I received an order confirmation from DirecTV that said to sign up for rebates before activation to get rebates on the first bill. I went to DirecTV/rebate website six days before activation and the website refused the rebate activation since the account was not set up. I hid my account number and I went to their website customer service and stated my experience. The website promised response within 24 hours. Within hours of the installation, I went to the website and signed up for rebates which now would accept it and informed that the rebates will come within six to eight weeks and they are good for 12 months. The ad stated that the prices are good for 24 months. I bet that will not be available either.

DirecTV has not sent me my $150 HDTV rebate, and it's 5 weeks overdue. I have been bounced around between departments, and each department gives me different information. They are in violation of their agreement, and I should be able to cancel my contract, without any penalty.

I was transferred, put on hold and given the runaround for months and for 2 hours today! I was offered by the sales agent who signed me up a $200 gift card to cover my cancellation fee from Dish Network. Once I was all set up with the service, I called back to see about my gift card and no one who works at DirecTV knows what I am talking about! Every single person I talked to transferred me to a different department every single time! When I asked for the name of the agent who signed me up they don't tell me! Do not sign up for DirecTV. This company is run by greedy ads with no back up! I paid my cancellation fee of $300 at Dish Network and never got my "gift card".

Right now when you activate DIRECTV service with the CHOICE package or higher, you'll both get $100 in bill credits and you'll get one of DIRECTV's best offers ever. Get a Sunday NFL Ticket for free while offer is still available. Use this account number ** at directv.com/refer or call 1-800-507-4045 and save a lot of money on the bill. You can save $1000 on your bill with 10 people.

At the time we signed up for Direct TV, I told them my daughter had referred us and what did I need to do for the rebate. I was told to call her and give our account number to her and have her call Direct and give them my account number. She did that and the person she spoke to acted confused but took the information and said they would straighten it out.

Evidently it was not straightened out because neither of us got the credit and now I'm told it's too late, even though I have been calling for weeks about this matter. This whole rebate offer is a scam!

I was led to DirecTV by Centurytel phone company who said if I switch to DirecTV from Dish Network, my bill would be much smaller. I was paying $70 a month to Dish. I was quoted as having a bill about $39 a month so I switched to DirecTV and I did sign up for their rebate by computer.

The representative put in my rebate for me and gave me a confirmation number. It is **. I was told that I should be getting $33.00 rebate this month. But instead, they are asking me to pay $33.00. It seems that there is no integrity in business now.

I ordered direct TV on 8/3/11. I was told that I was going to pay $46.99 a month, not a penny more for 4 room installation, with a DVR. They messed up my installation since day one, I never did get the 4th room installed, also the rebates off $31.00 per month. And if I referred a friend before installation, I would get that to. I referred 2 people, only getting credit for one. I have been deceived since day one about their charges and they say my bill of $50. Where goes my extra $10? The rebate comes off. How do they get away with deceptive practices? I just read of a lot of nightmares. On occasion, I've had to call them 3 or 4 times a day, to fix their errors and most still not fixed.

I filled out the rebate form for DirecTV on the day of installation of my service. I received a confirmation but never printed it out. My bill arrived and the discount for the rebate is not included and I called DirecTV. They informed me the rebate did not go through. I tried again to get the rebate to work but it will not. I spent an hour "on hold" with the company and no one was able to fix this for me. I believe DirecTV is scamming people into believing they will be paying less for a 12-month period with the rebate and then DirecTV's rebate website does not work so consumers are not getting the deal they thought they would in the beginning. Consumer fraud is not looked upon well by State Regulatory bodies. I will be filing a claim with the BBB in Arizona and sending a letter to the Attorney General's office in Arizona also.

I signed up with DirecTV fully aware of the rebate scan that they offer. They advise you on the phone that the rate is "x" but when you get the first bill, it's "y." And they tell you that you did not register for the rebate. Knowing this ahead of time, I was prepared. Talking to the sales person, I was advised that the first three months would have the discounted rate for service, then the price would go up. I went online immediately and setup my new online account and found that I already had my first bill processed. This was literally the next morning.

I was told that my HD units were free and that any additional non-HD unit were $6 each. I was being charged for 3 units, two of which I was told were free. I thought that I'll just apply the rebate online and this will be fixed. When I did apply the rebate, it says that they will need eight weeks to process the request and will apply it to my bill at that time. So, for the first three months that I'm supposed to have discounted service, I will still pay full price until they can "process" the rebate. This is the second time DirecTV has ** me and I find it very unacceptable that there is no recourse whatsoever for this. Consumer Affairs and Better Business Bureau can't seem to do anything because they are still running this scam. Why is it that there is no recourse in this country?

When we signed up with DirectTV, we were told that new customer rebates would continue after the service was suspended (summer home) and restarted for the season. This wasn't the case.

I am looking for more information about DIRECTV, denying me my $14 credit for months 13 to 24, this month being my 13th month, and now, no rebate at all. I complained to DIRECTV's customer service. The second representative told me that the representative that transferred my call to him had just lied to me. A quick search for such official quality corporate balderdash led me to **:

Case No. 37-2010-00106109, Superior Court of the State of California County of San Diego, People of the State of California versus DIRECTV, Inc., A California Corporation. Exhibit A, on the last page lists most of the states in the USA being Participating States. Did the U.S.A. Conservative weighted Supreme Court rule against future class actions under "Binding Arbitration" technicalities with satellite TV too? "U.S. Supreme Court Okays Binding Arbitration Clauses Prohibiting Consumers from Joining Class Actions" with "AT&T Mobility LLC v. Conception."

I will receive a $100 credit voucher in the mail if I refer someone and that referral plus me would get $100 in bill credits. My dad specifically signed up for DIRECTV due to this program because I asked him to. I gave him the account number and he called DIRECTV, signed up gave and them my account number. They informed him that he would receive the credit in 8 weeks unless he went on directv.com and requested the rebate. My dad doesn't have a computer, much less know how to use one, so he asked me to do it. There was no detailed information on how to claim the rebate on the website so I sent an email to DIRECTV customer service, providing them with my dad's account and confirmation number, asking how the rebate works.

I received an email back last night stating that my dad didn't call the right phone number so subsequently we were ineligible for the credits. I referred back to my vouchers from DIRECTV and carefully read every word of their fine print. Nowhere does it say if you call the incorrect number you will be deemed ineligible.

I called and spoke to David, he was just an associate and he couldn't help me so I requested a supervisor and got Tony. As I was trying to explain the situation to him, he pressed some numbers on the phone and hung up on me. I called back and got Jessica in Colorado. She informed me if I called the (866) 443-8869 number, I could directly be connected to a supervisor so I called this number and it's an informational line only. I gave it a rest until this morning because I was very upset. I called again this morning and first got Victor who gave me Daniel, a resolution supervisor. I am not sure how he got that title because he was unwilling to resolve anything. I asked him to read the fine print and show me where it said if you call an incorrect number it will make you ineligible. He said it doesn't and since he had no proof after 10 minutes on the phone, he changed his story stating we were ineligible because my dad supposedly didn't give my account number. I informed him I refuse to believe big business over my own father because I know full well he gave the account number.

Daniel wants to put us on a list for future credits if any should come up. This is unacceptable. If they are going to look for reasons to make us ineligible now, why won't they do the same thing in the future? I feel he is just trying to shut me up but it won't work. This is a clear-cut bait and switch since there is nothing in writing that states why we are ineligible. I asked him to fax me something and he said himself he can't because there is nothing. He just can't and won't authorize the credits to be issued.

I switched from comcast to DirectTV on their Premier Package for about $89 with no fees for HD or DVR for one year. After three months they applied full package price. Upon my contacting they stated that I was supposed to apply my rebates on my own online. I was never told this on the onset and no paperwork or email I have received mention this little helpful tip. The customer servicer rep was rude and told me if I had a problem with account amount I should just change my package.

After being placed on hold numerous times I asked to cancel the account, which I was told would cost an additional $480 or so dollars along with fees applied toward the equipment I had. I asked her why they would charge me fees to return equipment that the sales person stated was mine and I was responsible for it's maintenance and would have to purchase a new unit at cost should it become inoperable. The rep told me no, I was leasing it. I told her that the sales person told me that it was my equipment and she said that I was lying. She also said that the salesperson is required to tell me about the early termination fees and how to get a rebate, neither of which occurred. It's not that I would not pay what they are asking for the service, it's just I was promised a rate that they are no longer honoring and I cannot get out of a verbal contract they breached through non disclosure and failure to abide by the offer I was given.

I signed up for devices with DirecTV. I accepted my terms as $46.52 a month. DirecTV sent me an email confirming this amount and I also reviewed the information online before accepting it. In the past, they have sent my bill and it has been more than I agreed to. At the time I signed up for services, it says I would get a $26.00 credit, a $5.00 credit as well as a $6.00 credit. They are now telling me that consumers only get the credit by rebate. Nowhere on the terms that I accepted online does it say it is by rebate only. I found this out when I got my first bill.

I called their rebate department to see why these credits were not on my bill. They informed me I had to accept the rebate. So I did I went to the site the representative provided me and accepted my rebate. The only amount I saw was $26.00, there was no $5.00 amount. So I called back and spoke to someone in the cancellation department who credited my account and said the issue was fixed. I got my bill this month and it is not corrected so I called them again and they said because I spoke to a representative my rebate is void. This is illegal and they are lying to consumers. You are not informed about the rebate until you get your first bill, and by the time you get your first bill, it is too late to cancel.

We had received a rebate asking us to come back they offered to pay for our cancellation fee from dish. So we did it to this day we have never received the rebate they told my husband that it was sent off on June 4th we have never received it. We think this was just a scam and we are going to report you to the better business. They have given my husband the run around; they gave him the confirmation number on the visa in the amount of two hundred dollars no visa has arrived.

I was emailed that my complaint about DirecTV was not sending the promised $100 visa card rebate which was selected for publication to post over a week ago. I cannot find it and wanted to update it but got another runaround today. I called hoping mad that we haven't received it yet. I was told that it was again processed for payment on July 19th and will be sent within the next week and we should receive it within another 7-10 days.

This is the third time I have heard this lie. I would be happy to be part of a class-action suit against DirecTV and gladly pay 50% of my claim for the privilege.

After many telephone calls to Direct tv trying to find out why I have not received my $100 visa gift card, I was told by one representative that after 3 months of billing I would receive it, I waited until my 3 months were paid, received nothing, made another phone call to find out my account wasn't eligible, was transfered to another rep that told me it is eligible and doesn't know why I haven't received it yet. I was given a different number to get nowhere. Called back to call center to cont to complain only to have this rep tell me that was the wrong number to call and gave me another number to call. I am so frustrated with Direct TV I will tell all my friends and family to never sign up with this company.

I purchased Direct TV at the end of February, 2010. I was told that I would receive a $29.99 per month rebate in the first year of my two year contract with DirectTV. I have since found that this is not the case, and after 90 minutes on the phone with the companyalmost all of it on hold, and with two calls that were lost--I was informed that I needed to submit information to the company in order to get this rebate. I had not been told this when I purchased DirectTV. A brief search of the internet shows that my case is not unique. Without belaboring the general issue--in short:

DirecTV company claims that I was sent a welcome letter (I wasn't) that gives information about the rebate, and that my installation contract also has this information (it doesn't). I was told that the my first print bill had information about the rebate (it doesn'tthe electronic statement available is different from the print bill recevied). The installerwho most likely can be considered a point of sale representativedid not give this information.

I have contacted the Better Business Bureau and will be contacting the Consumer Affairs offices in my county and state and filing complaints with all of the above and all other applicable consumer and governmental organization that investigates fraudulent and unethical business practices. I have begun a mail and flyer campaign in my area telling people of these practices, and urging them to keep these actions in mind when choosing their next television services provider. I can assure you that, in this case, DirecTV's unethical business activities will end up costing the company far more than merely honoring their word to a customer.

DirecTV makes the rebate process very uneasy for someone to understand. At sign up, it sounds like by signing a contract, you get it right then and there. You read your contract, it gives you 10 months at a low price, then for the year after that, you pay a regular price. Then after 90 days you get surprised. Your bill is regular price.

I called customer service several times, and no one was willing to budge on the rebate situation. I then sent e-mails to customer service and was urged to give them a chance to help me and to call them. When I called, I got the same answer as before. They can't honor the price, because the rebate wasn't sent in. Waste of time. The last e-mail I received stated they would send my case to upper management.

Over a month later, no reply. I called customer service to see where we stand, since my bill is still the more expensive rate. They very politely told me they had no information about any e-mails or status on the issue. I believe they make the rebate confusing, so they can trap customers into paying regular prices and trap them into a 2-year contract. Although they say you can pay $400.00 to opt out of your contract, I was also told $20.00 for each month you opt out or $400.00. Either way, they get your money. It is their rebate. They could help you if they wanted. But, they know exactly what they are doing.

I was promised 2 $100 gift cards if I signed up in Dec. 2009. Received one, but they now say they never give out two! Also, because of their confusing rebates, I got screwed on my first month's bill. I had to pay the high amount with no rebates applied. They say that to get the rebates, you have to apply online before you have the service installed! That is **! Not many people would ever expect to do something like this and DirecTV knows that!

Rebate system not honored. After numerous calls and hang-ups, there was nothing done as my"90Days" were over and now my monthly bill is 30% higher for the next 2 years or pay $400 to stop the service. HELP! Regulate and stop these crooks or make them honor their commitments without their sneaky rebate nonsense.

They are not giving people their rebate like they are supposed to. I have not receive mine.

I was told to register online for rebate back in November 2009. I attempted to do this, though they make it very confusing and complicating. I contacted the support person who supposedly assisted step by step and thought OK that this is submitted and that I should be receiving my savings through my rebate. I found out recently I never received the rebate benefit and DirecTV has been taking money from my account monthly.

When I called the center to report this, they told me that rebate was never submitted. May I remind you that the "Rebate Specialist" supposedly help with this process. Anyway, I was told it has been longer than 90 days and that rebate is non-applicable. I called the Rebate Center and was told that 2 accounts were opened under my name(?) and that the rebate was going toward a second account. They recommended that I speak with Customer Service to straighten out the issue. The agent assured me this was a mistake and that Customer Service can give credit for months under the active account.

I followed directions and contacted Customer Service for the fourth time, only to be told that "There is nothing we can do." It's been more than 90 days. I was transferred. I can't tell how many different people and departments. I was on the phone for over 2 hours between Rebate Center and Customer Service.

I can't express the anger and frustration I feel. DirecTV is the worst company to deal with. I consider this to be white-collar crime. It is very well-orchestrated and organized to lie and steal from the public. I will need to pay $400 to cancel.

I spoke to a Verizon representative on 3/3/10 and she told me about an offer that was ending soon and signed me up, previous to the call I received.

I still have no idea if my rebate went through and have no way to find out, because I never spoke to her and could not answer, nor could I find info on your web site that did not go to where I looking without sending me to a site for "special/new" offers for other services. I still don't what services I do have because I can never get a straight answer without being sent somewhere else. Is this how you usually handle new customers? If so, I'm afraid at this time, I would not recommend this service to anyone if this is the way you handle new customers. Thank you in advance for your quick response as I'm sure that this matter will be rectified soon. You should know that I won't be available after 3/11/10. I will be recovering from surgery (hence my orders with Verizon).

When tried to get a rebate for a bill, my account did not appear in their system even though I have the service up and running. it is extremely stressful, made me feel like once I agreed to get the service, it's no longer a priority to help me as a customer, and that's **.

The rebate in question is offer 361-88, which is $300 if you purchase an HDTV at Best Buy and activate DirecTV service from Best Buy. Well, I live in a condo complex and MDU, so I wasn't allowed to order DirecTV service myself. I had to go through the contractor for my condo complex. So I explained this to the DirecTV customer rep right before I made the purchase at Best Buy just to be sure I would still be eligible for the $300. By the way, this call was made at Best Buy by a sales guy. The DirecTV rep said it was okay, and that I was eligible given my condo complex circumstances. So I made the purchase and ordered DirecTV through that contractor.

When I submitted for my rebate, DirecTV denied it saying I didn't follow the proper procedure of ordering service through BestBuy, which I fully understood. However, it was DirecTV's fault for giving me false information in the first place. They should honor their representative's mistake and have me take the hit. I'll cancel DirecTV as soon as the cancellation fee is manageable.

I signed up for DirecTV and the rep advised it would be $29.99 a month. I had to send in the rebates. I have been charged monthly; Dec $76.69, Jan $83.10 & Feb $86.06. When I spoke with DirecTV over the last week to several supervisors, they advised that it will take up to 8 weeks for the rebate and that only discounts $20.

I asked them to pull the original call so they can confirm the amount I was quoted and there was no disclosure on the amount of time and I that the monthly fee would not be $29.99. All supervisors advised they are not able to pull a call though their recording. They advise all calls are recorded and they could not help. I told them since I was mislead and information was not fully disclosed that I want the service canceled. They advised that I have to pay the cancellation fee. I explain that this should not be charged to me since they are not honoring what was quoted to me in the call. Again, they advised they cannot pull the call.

I am changing services to Comcast but do not feel it is fair that I have to pay a cancellation fee for a service that I was mislead on actually lied too. I feel they should credit this cancellation fee since they already overcharged me for the last 3 months. Can you please assist me with this?

Trying for past two months to register for rebate online which is recommended and each time a system error comes up. You cannot do this by phone. It is a difference of $26 per monthly bill! Promised one thing and not receiving anything.

All lies. No rebate processed. Insensitive representatives. Payments lost. Representatives stick to a script.

I am writing this for my wife and myself. We were told to sign up for the $26 refund per month before we were hooked up. I did that, the only computer we have is the one at my work. Anyway, I had to do the rebate thing 3 times and the rebate says we'll be getting $21.00 standard bill credit + the $100 Visa credit. Now I've been reading most of these complaints and most are close to mine. We have been hooked up now for a few weeks and I'm not going to make another rebate request. They said we would be getting it if we signed in online. It's not working.

My wife is retired and I'm close. It was her idea to go to DirecTV. We had Dish and did not like the reception, so went back to cable. I have no problems with the reception as yet but my wife can't get any kind of answer from the phone. They tell her we have to go online. I've done this 3 times, like I said, and I am not getting the answer I'm looking for. Maybe I'm just supposed to take the $26 off myself from the monthly bill.

I ordered DirecTV. I wasn't told that I would have to send in a rebate. The bill was higher than was agreed on. When I canceled after I received my bill, they charged for cancellation of two year contract I was unaware of. I sent back the boxes through FedEx and they say they never received it. I have perfect credit but I refuse to pay this bill. I do not owe for because of their misleading. They are threatening to turn me into collections. I would like to know how I go about joining the class action lawsuit.

I am reporting this on behalf of my parents who do not have the Internet. They are older and were tired of paying too much for cable so they switched to DirecTV. They signed up through a sales representative who was at a kiosk in Sam's Club. They signed a contract for two years. The first 12 months would be $34.99/month and the rest would be the regular rate of $61.99. They were told that if they completed the rebate form before the equipment was installed, that they would have a better chance of getting the rebate on their first bill. If not, then it would take 8-12 weeks to show up.

They signed the contract for service on 8/2/09. I registered their account and filled out the online rebate form for them. The next day, after they signed up, I have the confirmation 8/03/09. Now it is 1/11/10 and my mother asks me about how much longer it should take for their bill to show the rebate. I called DirecTV and their representative named Bella said that the rebate was never received and it was too late to file it. She said the "confirmation number" that I received in email is only confirming that the account was registered, not that the rebate was being processed. I am sure I filled that rebate form out, but there is no record in their system and therefore they say basically, "Tough luck."

These bait and switch tactics are going to cause that company much more money than the $250 they scammed out of my parents! I will never recommend DirecTV to anyone else and will share this story with anyone who will listen.

My dad discontinued Comcast because of the high expense. He ordered DirecTV in Sept of 2009. Our neighbor had DirecTV which she got a month earlier. DirecTV has a ad stating our neighbor gives us a coupon for "refer a friend" which is a $50 Visa gift card and $100 each off our bills. We put both coupons in with the first bill as they tell you to do. To no avail, I called 3 times for my dad and they say it takes 4-6 weeks, it's well over that and nothing. Our neighbor still hasn't received anything either, it's a "scam". Please investigate this taking advantage of an 82 yr old man.

My father referred us to DirecTV for refer-a-friend program/special where he gets $100. And we get a $100. My husband gave the customer service agent (Shanna) my father's account # on the first call. He was then instructed to go a certain website to apply for rebate (directrebate.com) which was the wrong website so he called back and was given a different website that worked. The girl said she would put the referral through and that was it. This was all done before our dish was installed.

On Dec. 26th 2009, I got a bill that didn't reflect any rebates or discounts that was supposed to be there. After talking to several different people we finally got our discounts. Now, they are saying we didn't give them my father's account number when I argued we most certainly did the agent said we gave it an uncertified dealer who didn't have the authority to do so. She notes that the agent did put our request through but again she reminded me that she was not a dealer.

I asked her how we would know who is a "certified dealer" or not? She had no response. We have called several different numbers and talk to supervisors who all said the same thing "we apologize but there's nothing we can do." This same situation has happened to my sister in the past which resulted in her changing to DISH satellite. We are seriously considering to do the same. They said all calls are recorded but when asked them to go over the conversations; the supervisor was uninterested in doing so.

In November an ATT rep encouraged me to switch from Dish to Directv, since it would cost me considerably less, Only 29.99 for the first 12 months of a 24 month agreement. I did not know that I would have to process a rebate on my own, until receiving a notice in the mail. I went online to subit my rebate and never could figure out how to do it. I was required to fill out a long survey of about 30 questions and still couldn't get to the rebate page. The e-mail I received from them stated that if I had difficulty submitting my rebate on line to call.

I called this number and was finally able to speak with a human. Inbetween her gum chomping, she informed me that my rebate would be $5.00 a month less if she helped me with it over the phone. If I wanted the full rebate, I would have to do it online. What a pain in the behind. I wish that I had never changed from Dish. So far customer service from Directv has been less than satisfactory, I hope that it improves in the future. Now that businesses use call centers, you can never get back in touch with the person you originally talked to, you just end up going around in circles. If I have any problems with my billing, as I see some people are having, I will be contacting the Attorney General.

I ordered Directv online on Nov 19. When I ordered, I immediately filled out the rebate form so that I would receive the credit on my first bill. I then received two phone calls and one email reminding me to fill out the rebate forms I (which I had already done) so that the credit would show up on my FIRST bill. I also ordered online(clicking through the promotional $100 debit card link). When I called, I was told that the rebate wouldnt show up until the next bill and that the $100 wasnt showing up on my bill.

I have called three times now to get this taken care of, and no one can help. I also called Directv bundles the same day and order internet service. I was told that I would receive a $10 bill credit and a $50 gift card for doing this. I am now being told that I have to wait 8 weeks for the credit and I will not receive the gift card (this is after it took over 40 mintues to order internet through Directv bundles). The rep basically told me that I was out of luck! DO NOT ORDER DIRECTV!

I was told my Directv package would be $34.99 a month, mailed in rebate said they never received it. So, I did a rebate online, they stated it never been processed. Now I am paying $60.99 a month with a two year contract.

I am a new costomer with direct tv I just got there service.I wish now i had not.Big mistake.They told me my bill would be 42.00 with a rebate,but when i got the bill it was 80.65.when i tryed to talk with them they told me to wait to a later date to pay the bill i the rebate would apply but it did not the rep mis informed me and they will not do anything to fix it.

I wqs given a 12-month rebate of $21. The first month it was taken off my bill. This month when I received my bill, it was not! I called last Friday 11/20/09 and was told by customer service that the coupon was processing and just to deduct it from my bill when I paid it. Yesterday, I went online and paid my bill and I deducted the $21 and it showed it as a past due balance!!! I called today, and this customer service rep told me I should have paid the $21! I told her I would not becuase it was their error and not mine. I asked if she couldn't just take it off on her end and she said NO. That it would be corrected next month and I would see it processed at the end of the 12 mont period. I said that this would show up on my credit report as a past due or slow pay and she said it would not.

I then asked for a Supervisor, and was told that I would have to wait at least 10 minutes. I said fine and was put on hold. I explained my situation to him, and he said it was an error on their part and that eventually it would be corrected. I told him this was a shoddy way to do business. All he could say was he was sorry for the inconvience! This is why I will NEVER pay with Auto Pay, cause companies like this will rip you off. Please let others know to check their Directv bill and go over it very carefully!!! I think this should be illegal and that they should deduct any amount they promised you off you bill immediately!

Have not received our rebate which was done online to directv on 9-24-09. New billing showing a total of $68.06 is not correct. Please allow the rebate credit and sent a corrected billing as soon as possible. Thank you.

I received notification that to receive $5 of the $23 promised rebate I had to complete something on line and return it to Direct. I did this.

In a couple of months when I began receiving my rebate it was only a partial rebate so I contacted CS who said there was a problem which they corrected. When that was resolved the rebate I had been receiving was no longer on the bill. I have not been billed the correct amount yet and now after several calls to CS am told there was something I did not do so the rebate is not applicable. All the potential things they listed which may have caused the loss of rebate were done by me. This still has not been resolved. On several occasions I have lost satelite reception for several days and called CS. It miraculously returns in a couple of days. Once it was lost on one receiver but not the other.
I've read the many complaints about DirectTV from all over the country, most are similar issues.
I have Dish at my retirement home and could not be happier with them.
I'm concerned about this contract in the long run when I plan to sell this home in the next year or so.

Each CS representative had a different response.

I signed up for Direct Tv Satelite tv the special was for $29.99 with 2 room hook up included with the price every month. I asked several times I would not be charged more than $29.99 every month they said yes that would be it. 2 months passed no bill i called them up they told me i owed $114.00 and is past due. I told them its wrong its suppose to be $29.99 he said that is after your rebates go thru but i was not getting any money back nor was i told up front that any rebates were involved. The next month I was billed $60.00 I called again and they didnt give me an answer except that my rebates never went thru yet.So tough beans i was paying it. next month i was billed $46.00. I called again and i was told i did not sign up for the 29.99 pkg that they never offered it (i told them its right on there web site even now)but when i asked for my 3 free channels they said i ordered their basic pkg and it was not included so they have already contradiced themselves.

I asked to talk to a supervisor (Tonwa) she informed me i got the $ 39.99 pkg and there was a seperate rebate for the extra receiver for the extra room. i told her of my conversation when i signed up and to pull the tape i got no where. I called the Attorney General submitted everything, they contacted the company. they sent me a letter stating that Direct tv was not going to cooperate and to get an attorney. The letter included from direct tv said i must have signed up for the $39.99 pkg and that nothing was changing I wanted to cancel due to deceptive advertising they wanted $420.00 !! I dont know what else to do Im afraid if i dont pay the bill they will take it out of my checking with out my ok and my checks will bounce. I called the FTC and filed a complaint but they said they have to get numerous complaints to get a suit started against them. so if this is read on line every one at lest in NY call the FTC get involved and compensated hopefully they will start a suit against these people NY FTC phone # is 1-877-382-4357

I am the victim of Directv's bait and switch operation. Started Directv because they give a good deal for a year. Problem is, that unknown to the consumer, that has to be ACTIVATED in the first 60 days, or one gets hit for a MUCH higher price.

They say the notify you this in the first two months of billing. But we got no bills in the first two months! Money was taken directly from our credit card! And we assumed that was the price we were paying - no problem. BUT THEN we get a third year bill with the MUCH higher monthly charge. We phone about this.... Too late.... 60 days for activating the lower price is up.

There must be THOUSANDS of others who have been suckered in with the same snare.

As a five-year DirecTV customer I recieved marketing materials for the "refer a friend and both get $100" offer. I told my 80 year old mother to switch from Cable to DirecTV. She called the number I gave her and spoke to DirecTV, gave them my account number. They assured her that we would both be entitled to the referral fee. To make sure, she asked the man to call me, which he did. He told me he was from DirecTV and that my mother just ordered the service and he was veryifying my account information so they could process the rebates. Three months later, I called Customer service who informed me that My mother didn't follow "proper procedure" and their records don't show any referral fee being processed.

Was told on signing up that I would get rebate probably on first month's bill, definitely second. Have never gotten it. Now, I am being told that I have to have insurance on their equipment and they will be billing me for that. I did not authorize that. Now, I am being told that to cancel the service I must pay $460 cancellation fee. If I cannot afford the service, how can I possible afford the fee?

On May 1, 2009, I changed from Dishnetwork to Directv. This was a bundle through Verizon. I have no complaints about their billing; however I signed up for the $21/monthly rebate, which I have rec'd one, which was in June. I have tried to talk to someone about this, but get no answers. I pay my bill on time, so I feel I am holding up my end of the deal. Why can't they?

I switched from Dish to Direct tV because Direct was offering a rebate for switching. I entered all the information on the computer in a e-mail to them. I have other problems in my life now I put off checking till today I find out by e-mail was never recieved by them and I should have wotched for a confermation number and printed that off so I would be able to track my rebate. Now I have have direct for more than 60 days so I can not resubmite for the rebate. I think that they may be doing this to alot of people for now they can charge me full price. and the rebate in just an inticement for people to switch. My computer know how is not to good. They also offered me annother $5.00 off if I did in online. So mouch for customer satisfaction. Good old American way.

they have a promotion reffer a customer and recive $100 for you and the person you reffer my nephew referred me she called them gave them act# and i signed up next it was all good till i did not see the $10 a month discount for 10 months i called they said it would show on seond bill and it did not now the are telling me they will not honor it that they did not have the referral partys act# which is a lie when i signed up they called my nephew while she was taking to me it was done right this is a scam. they will not let me terminate the contract and they wont honor what they promise. this is not about $100 it is the principle how can they get away with this i know i am not the only victom.

I have been trying to get in touch with someone from Direct TV in order to get my rebate. I have been promised over and over again that I would get a rebate, but nothing from them. I was told to call the number listed above and it was a voice activated system and still no results. This is the worst service I have ever had from a company. Please assist.

I call customer service for a form be mail never received the form. I talk a customer rep."She said couldn't help me." I need help.

I received an offer from Dish Network for the exact service I was receiving from Directv at $49.00 per month for 2 years. I called Directv and asked them if they would match the offer or should I switch. This was in June, 2008.

Directv has given me the $49.00 (plus tax etc.) exactely once over the last year. They tell me they will "look into the matter" but nothing ever happened. My bill is never the same month to month even though I have not changed my service order in the last 4 years.

i tried to log into, to get a rebate but was unable becouse they wounld not except my email address.

Same complaint as everybody else. Didn't get the rebate. Didn't get the form. Didn't get anywhere just calling in and complaining.

Read the blogs and found the ceo's (?) e-mail address. Wrote stating the problem, included our account #, name address, and phone number. Two hours later we got a phone call from Directv. Seems like problem solved. I'll let you know if it isn't.

I was sold a package that I was told the installer would have a rebate cupon that I could use for 1 year. The installer did not have the rebate information. I called the 800 number and finly got a e-mail address and applied for the rebate. I have never recieved the rebate.

I signed up for DirectTV at a monthly price of $30 after various rebates. I was not told that I had to apply for the rebate on the web (luckily I noticed it later and applied on time) or that I had to sign up for automatic bill pay for the last $5 of the rebate. When I did not recieve the rebate the first month, I called and was told I had to wait 4 months for processing. I called after 4 months and was told that had been incorrect. The person I talked to reduced my bill to $22 to account for the error and told me to wait to pay the bill until I received a re-issued bill. I never received a re-issued bill. Instead, when I received my next monthly statement, I was charged the entire "previous" amount plus a late fee.

I called once again and was told my entire bill (previous plus current) would be reduced to $61. I was once again told to wait for a re-issued bill. This time I declined to wait and sent the $61. This month, I receved yet another bill with a $36 "previous" amount owed. When I called, I was told that the previous two representatives were wrong and I actually owed money. This person, Cheyanne (ID 100141724) was unwilling to resolve the bill (she's a resolution specialist, mind you). She insisted that the last two people I talked to (and apparently also the salesperson who initially sold me the package) were all incorrect.
All in all, I have probably spent several hours on the phone with these people trying to get my bill corrected.

Worst company I have EVER dealt with (I have been paying bills for > 30 yrs), only time I have ever spent this much time trying to get a straight answer.

I was sold, over the phone, remember they record you, PEOPLE OF AMERCIA START RECORDING EVERY CONVERSTAION YOU HAVE WITH THESE COMPANIES. We ordered a bundle package. It sounded too good to be true. It was. If you had it recorded what you were told what you were buying and played it back to them, things might be different. When you are told you get free show time for a year and will pay x amount and don't get and are paying twice what they told you, I see that as fraud.

At no time was A REBATE EVER MEANTIONED. In addition, take a look at all those junk mails you receive, no rebate mentioned there either. Both Verizon and Dish are guilty of this. Even on their promotional web sites, no rebates are disclosed.

Disclosure is another important word for all consumers. Just as a home seller must disclose all things that might be wrong with their home before they sell it, or they are a risk of litigation. So must a company disclose all information that may influence your decision to enter into an agreement. A rebate that is nearly or not impossible to receive, would influence ones decision.

Verizon intentionally withheld the rebate program. I would not have enter into this bogus agreement if I knew this. I personally will not ever purchase a product or service with a rebate . Give me the discount now. Do not make me jump hoops, cut out weird tags, cut and paste and hope that my check comes in the mail. All they want is our mailing address. To send us more junk.

I still after hours and hours of phone time, frustrating circles of never land received any rebate. They continue to bill me. I can not get my free show time no matter how hard I have tried. When I tried to cancel, within 48 hours , mind you, I was laughed at and told I would have to pay just under $500.00 to get out, they would just take it from my on line card that I had used in the past to pay bills! Corruption. Fight back. We need to revolt against injustice.

Price quoted for 39.00 a month and really you are paying 77.00 dollar until you submit a rebate. Rebates can take 1-3 months. Also, purchased with the agreement no long term contract, but now DTV states 24 month lock in contract and 480.00 to buy out. This is a misrepresentation of the services requested; Customer service is a joke. they cannot provide any help but 10.00 credit in which stated "We really should not give you this..." by the rep Nikki. So If the customer is given false information and tries to be accomodated. the answer is don't call Customer service or even ask for their supervisors...because they can not change anything.

Price inflation and not prepared to pay 77.00 a month just for satellite... they are not competitive with cable companies because this price is the price of a bundle. But the advertisements all say how much cheaper they are in comparison.

I signed up online for 12 months at $54.99 with the 3 months of free HBO, Starz and Showtime. They had an online rebate form that included a green rebate of $20 for paying with credit card. I canceled the movie channels before the free trial ran out. Now we are being billed more than $100 per month. Figuring they were billing us for the premium movie stations even though it was canceled I contacted DirecTV support. Their answer is that I can go to a website to get the rebates and then says in the next paragraph that more than 60 days has passed since you started service so you no longer qualify for the rebates. I could have stayed with my cable company with no contract at about half the cost. To even have to apply for rebates when the site says here is what the cost is seems ridiculous, but when you still follow their instructions and then say sorry but we show no record that you ever applied for this the discounts and sorry we cannot do anything about it is absurd. DirecTV is a bait and switch scam with dishonest advertising. Stay away from their long contracts. They are not worth it.

I called DirecTV to sign up for "DVR Plus" service on 4/28/09. While on the phone with Natalie, I inquired about the $100 friend referral rebate, advertised on TV. She told me I would receive a form with my first bill and I could obtain two $50 debit cards (one for me and one for my friend) by returning that rebate form and continued to sign me up for the DVR Plus service for $45/month.

My service was installed 4/29/09 and I received my first bill on 5/5/09. The only rebate form included with my first bill was for $21 worth of bill credits per month for 12 months, which will not go into effect for 6-8 weeks after I return the rebate form (which I submitted online 5/6/09). My first two bills will be around $65 a month, (not $45 a month as I first thought) while I await my rebates. But I'm ok with that as long as I do eventually receive 12 months (of my 24 month contract) of service for $45 per month or equivalent credit for the first two months. We'll see what happens with that.

Back to the friend referral rebate. After searching on the internet for information about how to submit/apply for the $100 friend referral rebate, I realized that I was supposed to call a very specific number and/or request service through that web page(DIRECTV.com/refer ) in order to get the friend referral rebate. The rebate is $10 monthly increments of bill credit for each person for 10 months, NOT debit cards as told to me by Natalie.

I emailed DirecTV for information on how to get this rebate, considering that I was initially mis-informed about the proper procedures for doing so. The response from Chariza was a repeat of the information I discovered on my own. I replied to this, explaining that I felt that Natalie was either poorly trained or chose to withhold information that prevented me and my friend from receiving the $100 rebate. I also said, after experiencing the hassle of trying to get this rebate, that I would not be referring anyone in the future and hoped that this experience was not indicative what I could expect from my time with DirecTV.

Chariza's response was to repeat the proper friend referral rebate steps and promised to inform management of the issue and to coach Natalie so she would be more useful to others in the future. I would have understood and been satisfied if Natalie had told me the offers couldn't be combined (if that's the case). In my opinion, that is a perfectly logical explanation.

All this has been very educational for me, but it's not giving me an optimistic outlook for future interaction with anyone at DirecTV and it's not getting me or my friend the advertised $100 rebates.

I am anxiously waiting to see if they follow through with my $21/per month credits. I switched from cable to DirecTV so my bill would be cheaper each month, but so far, it's not saving me the money I thought it would. It's definately not saving me enough money to be worth the hassle of having my bill corrected each month.

I am trying to get my 21.99 rebate for one year and I cant get it on line and I havent received any forms

direct tv's rebate is full of [lies]. I did my rebate online I recieved an email that they recieved it but I didn't quaily for it, so I called the rebate department to ask why? I was told because I didn't have the choice package. no I have choice xtra and I still should get the rebate for that's what [they] are advertising. Now I have to mail it in. It's a shame because you can't just tell them you don't what to deal with all of there mess and cut it off. than you have to pay a cancellation fee which isn't fair that they have bad customer service.

I signed up with direct tv last two months ago and was suppose to have received a rebate by now. Im still waiting for the rebate which will take about another two months because I was told my rebate call in didnt take when I called it in. The customer service agent assured me that I will still get my rebate but its the principle of bad business that now I will be paying the full price of my package until, or if, the rebate finally picks up. I was laid off from work recently and had calculated what I could afford to pay a month for satellite. Now with the unfortunate rebate delay I will be paying double the amount as previously calculated until my rebate kicks in. I wont be a repeat customer after my contract is up!

The consequence for me is that I know have a extremely large bill to pay until the rebate takes effect. I have also heard of people waiting and never getting the rebate, that has me worried.

well i had seen an advertisement in the paper 29.99 with hbo,starz,etc. and i called and ordered direct tv thinking that i was going to pay 29.99 a month. well 1st month i didn't recieve my bill so i finally called. my bill was 100.00. i was very upset and asked why? they had told me that i have to apply for a rebate online, then they said it would take 5 to 6 weeks. i was pretty upset, well now 1 month later again i do not have the rebate. it was never sent to my email. so i have to pay full price. i believe that this is false advertisement. i hope that something can be done. thank you for your time.

more money i expected to take from my budget.

Getting the run around with the REBATE that everyone else is on here complaining about. SOLUTION: cancel your check card or checking account - then they can't continue debiting out of your account!!!

Recieved ad in mail from Directtv 150 Chs 29.99 a month for 12 months. Requested inst. on 2/26/09 Inst. came and worked several hrs and advised completed I signed his form. I went on vacation 3-22-09,, came back 4-3-09, no signal on my tv, opened my bill and instead of 29.99 it was 73.90. and to get the 29.99 I had to sebd a rebate in and the bill would be more than 29.99 even then. I told them I did not want the service if more than 29.99 and was told that early withdrawl would be 440.00,, and they still could not turn on service, said would be 5 days before someone would come out to fix it.

i got directv on february 28/09 choice xtra i was to get a rebate but no rebatea and starz and showtimefor 3mo.

Beware ordering Direct TV. I ordered a special package for new customers, and was promised a rate of $29.99 + the cost of DVR service and an extra receiver ($40 total + taxes). When my first bill came it was $23 higher - no discount. I was never told that I would have to apply for a rebate to get the discount until I contacted customer service to complain. And it shouldn't take 2 months to process the rebate when they can bill you and demand payment within a week. This is bait & switch and it is fraud and illegal.

I agreed on the phone with Direct TV for their choice package for $29.99 a month for 12 months. After that, it is $52.99 a Month. I received my first bill, and it was $52.99. I called the payment center and they said call in for your rebate and it will be $29.99 a month, and the rebate will kick in, in 6 to 8 weeks. My bill pay is by auto debit, and the first payment is due in 8 days.

What my complaint is---I was never told a rebate takes 6 to 8 weeks. So now I have to pay $52.99 this month and next month. Then the rebate will kick in for 12 months. This is r RIP OFF! This is a CON to get 2 full payments out of each customer first. PLEASE -- check into this. Thank You

I have been trying to get my $100 Costco shopping rebate card for the last 5 months after buying a new HDTV and subscribing to their service for a multi-year contract. I am getting the runaround. Have sent all required paperwork and duplicate copies of paperwork numerous times, then follow up by phone and they keep saying they need this and that and once lied to me and said rebate was in the works only to find a month later not so!

Not trueful

In July 2007, I opened a new account with Direct TV who promised me a $100 cash rebate for using their service. It is now July 2007, and I have not received this promotional offer. I called the the following month after signing up, and was told to wait for 6 months and it would be sent out.

On Feb 2008, (7 Months later) I called them and was told that I now needed an additional 4th receiver in order the get the rebate! Although I was not happy about the News, I agreed to take the item at no charge to complete the rebate offer. I called today, in July 2008, and my one year contract expires without honoring the $100 and the contract. Now they have unwittingly lured me into a renewal that I do not want by accepting the 4th receiver! This is totally unacceptable to me.

I feel like I was deceived by the salesperson, and their business tactics are undesirable. I do not wish to be locked into another 18month contract and want to terminate this one immediately. As a consumer, I feel violated and I am also displeased with the lack of follow up regarding the rebate offer. Please let me know how to rectify this situation at my earliest convenience as I have another cable offer on standby. Thank you for your prompt attention to this matter. Have a good day. lost $100 and extend an unwant 14 months contract.

On May 5 I had called DirecTv to see what could they offer. They offer the family package, 3 months of free movie channel and that I was eligible of the $15.00 discount for 12 months. They said I would pay $54.00 monthly starting from the first bill. So I AGRREE to what They offer. They installed everything on the 7th of May. When I recieve the first bill it came in to about $75.00

I called on the 18th of May to see what was happening. There they told me that I was not eligilble for the rebate of the $15.00 discount after they said I was. I felt so taken advantage that I cancel. According to the contract I signed they stated I had 21 days to cancel so that's what I did. So now I got a bill for $376.00 for canceling. When I called to see what was going on they said that the 21 days was for the equipment. This is the second time they took advantage. There was no other contract that I sign.

At this point I can't trust any company. With DirecTv the representativies will say anything so that you could sign up with them. And once you did and see there is something wrong and called them all they say is sorry but you have a contract and there is nothing they could. If they did it what other company won't do the same just to get the business.

Direct TV is charging us a cancellation fee after we sent them two certified letters stating valid reasons as to why we cancelled, now they are going to send our personal information to collections which will affect our credit. My wife and I maintain a perfect credit history and now Direct TV is going to ruin it. They owe us a $30.00 over payment that they promised to give back but applied it to this rediculous cancellation fee. They did this out of spite because Direct TV tried to charge our AMEX card this fee but we called AMEX and AMEX reversed the fee. Direct TV is not a customer oriented company. They tell you one thing to get your business then turn around and not follow through with their promises.

I called the end of Feb. to have direct TV hooked up to my new apt. and was quoted a rate of 29.99 per month. I repeatedly told the girl I wouldn't pay anything over $40.00 a month and she assured me I would be under that amt.

I received my first bill for 62.00 and my rate was 53.00 per month. When I called and complained I was THEN told about a rebate form (I had to go on-line and weed through the dozens of forms on their sight) that needed to be filled out and could take up to 3 months to be processed but in that time I would have to pay the $62.00 a month and when the rebate was approved it would be credited to my account!!!!???? I argued with them but customer sevice would not back down and threatened to turn off my service.

When I said I wanted the equipment to be picked up she then told me I would be charged $240.00 for breaking MY CONTRACT!!!!!! I was shocked at this practice and the cheating ways of such a big Co. There is no guarantee my rebate will ever be approved or processed so to watch tv it will cost me $62.00 a month......I will continue my fight but everyone else please be warned of these rebates that do not exixt or can take 3-6 months to process. This was a blatant lie and very decietful practice

After waiting three months for a Direct TV rebate to show up on my bill, I notified the rebate number. I pointed out to them that their web site has approved my rebate, but I have heard nor seen nothing. I also pointed out that the web site says my rebate is for $10 for 12 months, when it should be $20. They suggested I call DirecTV at accounting: 1800 531 5000. I called. They were surprised my rebate was not begun. They said it was for $10 a month. I said $20. They said to call the rebate center (1877286 4808). They said it was not their problem. I called 531 again, and they said they would move it on. I called in two weeks.

TO ME THIS IS TYPICAL OF A COMPANY THAT HOPES YOU FORGET OR GIVE UP TRYING. THEY KNOW A SIGNIFICANT NUMBER OF REBATES ARE NOT ACTED ON AND HOPE YOU ARE ANOTHER FOOL..

At stake is $220 worth of rebates--with nothing but a promise so far.

I fell for they're on-line ad of $39.99 a month service, and bought the service directly from their site. The site also offered a $50.00 gift card if you signed up for the auto pay option, which I did. Long story short, Direct TV is taking $56.00 a month out of my checking account for a service they advertised as $44.98 a month. I'm furious with these people. Customer service there is useless and insists they never had a $34.99 special, when one is available RIGHT NOW on their site.

Stay away from these people. They totally lie and steal. I never got the gift card either. I've complained to BBB in Georgia, where DirecTV's headquarters are. DirecTV also caused my checking account to be overdrawn at least once now. I just hate being lied to. It's so wrong.

On the December 27th 2007, I looked on the direct TV website. They advertised holiday specials, $20 off a month for 12 months on the 200 channels with DVR plus package, price $60. I made the order online. The next morning, I called direct TV to correct my phone number that I gave them wrong, and the numbers of the receivers (I need only one, but I ordered two). The representative gave me a new account. I confirmed price with a representative about $40 package DVR plus (after $20 off rebate) and $4.99 for second receiver. But when I got a bill I did not see $20 off.

I called customer service and they said I had to apply the rebate on the form or online. I applied online and found out they gave me only $10 off. I called the direct TV a couple times, one of the representatives even called the rebate center asking to increase my rebate from $10 up to $20. He recommended I should applied to get $10 first, and then later after processed, I may get $10! But that is just a promise, I don't see any changes. Today, I tried to call customer service, and explain to them what happen, and ask them for help with my rebate. They gave me a phone of rebate center. I called them but they let me know I only qualify $10 rebate. I told them how come when direct TV advertise say $20 off, but the true is only $10. They said they understand but they can't help me. I am unhappy with the way the direct TV handle my problem. Now I get stuck with the contract with them!

I lost $10 off each month in 12 months.

I think they have deceptive sales practice. When I signed up, they promised a $100 rebate on my DVR and $100 credit on my first month's bill. I got the rebate instantly, but never received $100 credit. DTV says they have no record of the sales rep promising me $100 credit and couldn't even tell me who the sales rep was that signed me up.

Also, the $20 monthly rebate for 12 months is a sham. Promotion was for $20 off the bill every month if you subscribe to one of their packages, in this case HD DVR. I called the rebate center as instructed on rebate form and they fill out the form for me online. Two days later, website says rebate rejected. DTV says they can't provide an explanation why and ruled me ineligible. Several calls later, DTV says they will resubmit it for me. Still no luck, ruled ineligible again because only one rebate can be submitted per household. Unbelievable. Finally after several more calls, they agreed to give me their new promotion, just $10/month for 12 months. I tell them they owe me another $10 per month. No luck, but I got a nice resolution specialist in their Georgia office to get me a $9.99 credit per month for the HD service. Got it the first month, but not sure if it will continue, can't wait to see the next bill. I decided to submit the paper rebate that came in my bill to see what would happen. I sent it certified, and again ruled ineligible. Bottom line, if the rebate is what attracts you to these guys when comparing to cable, don't bother, you likely won't get what you expect. On the positive side, I am extremely happy with the service, blows away Cablevision on every aspect.

PLEASE be aware of the DirecTV offer of $150.00 rebate where you would received $10.00 off your monthly bill for the next 15 months (if you stay with them that long of course). HOWEVER, THIS HAS NOT HAPPENED to me and a friend of mine. I already has the service for 6 months. After 5 phone calls to customer service and 2 letters, still no rebate.

I was a Directv customer for approx. 8 years. In December of 2005 I bought a HD receiver from Best Buy for $199 which had a rebate available for the amount of the purchase price. I sent the rebate forms in, on time and was given the run around about missing items which were not missing at all. In the end after two or three attempts to get the rebate I gave up.

Later that fall in Sept or Oct I decided to terminate my Directv account. I called the company, told them I wanted to cancel and they said fine no problem and that was it. The next month I received an early cancellation fee of $175.

I purchased a DVR and HD receiver Oct 05. Two rebate forms were sent to my house in Jan 05, one for each product. According to the rebate forms I would be eligible to submit on both products, one for $100 and one for $200. The rebate read, "Limit one $100 rebate and one $200 rebate for a total of $300 per account". I phoned Direct TV to see if that was the case and they agreed.

I submitted both forms on April 6, 2006, and received one check for $100 in June of 2006. I called a week later to check the status of my $200 check and was transferred from one person to another. The only information they could provide was that my rebate was received and was in process.

I phoned again in July, August and December. Each time I called they said they had no information. On December 16, I received a letter saying I did not meet the eligibility requirements of the rebate because "I was only allowed to submit one rebate per household"!!!

I'm so frustrated and angry that they could put something in black & white and turn around say it's not there. I know it's only $200 but now it's about the principal.

On 10/3/06 my family and I were on our way home when another vehicle coming in the opposite direction hit a 800lb hog in the road sending it airborn and it hit the hood of our van deploying our airbags and destroying the front of our van. The hog landed in the ditch. Our van ignited into flames in a matter of a couple minutes it was totally gutted. Had that hog came in on us we would have surely burned alive. We are not sure what caused the fire and no one seems to know either. We would love to have it investigated.

We were left without a vehicle and even though we bought a new one less than two weeks later, we have never recovered any losses other than having the old van paid for. The person that owned the hog may not be held responsible that is still under investigation.

Back in January I purchased a High Definition receiver for my satellite service with the understanding that I would receive a rebate for the purchase price. After contacting DIRECTV I received a rebate form in February, which I sent back completed with all requisite information needed to receive the rebate. In July I contacted DIRECTV to find out why I had not received the rebate and was informed that it was not received and was then directed to the problem resolution department. I sent the problem resolution department a letter describing my problem along with the necessary information again to receive rebate.

In August I called DIRECTV several times and was told that the problem resolution department was denying my rebate based on no evidence rebate was sent in. Since the last conversation with DIRECTV I decided to do my own research on DIRECTV''s rebate practices via the internet and discovered that my situation is not isolated and other DIRECTV customers are being told the same thing I am being told. It was at this time that I began to suspect that there is a widespread problem with DIRECTV honoring their own rebate offers.

After being a completely satisfied customer for a year, I purchased a DVR using a promotion where there was a $100 rebate offered. It required that I sign a 2-year agreement and there was a $300 fee to cancel my service within that time. After having the DVR installed and activated (on 3/20/06), I got the rebate certificate in the mail, copied all of the paperwork and sent in the rebate. On 5/17 I received a letter stating that they were unable to process my rebate because I did not complete the Rebate Form request. I contacted customer service via email to inquire about what information was missing - I have copies of everything that was sent and there was nothing missing.

On 6/17 customer service returned my email stating that my complaint had been forwarded to the appropriate department. On 6/21 a letter was sent to me stating that my request was denied because I did not meet one or more eligibility criteria. Prior to recieving the letter, I had emailed the c.s. dept to check the status of my request. I was told that I was not eligible because I ordered the service on 3/15 and the rebate offer was only good through 3/1. The DVR paperwork was automatically sent after the new receiver was activated. When your paperwork was received it was determined that you were ineligible for the DVR rebate because the order was not placed within the required timeframe. This is AFTER I was required to sign the 2 year agreement that carries hefty penalties for cancellation.

After doing a search online, it appears that the rebate scam is an easy way for them to get people to sign contracts without honoring the rebates. I am completely infuriated by the response and after reading other posts, will continue to battle with them because I know that they are just hoping that I will give up on it.

New customer - rebate filled out and sent in.

I received a letter stating that no rebate was sent in. If not, how did they get my data to send me the letter?!

I think I've figured out how to get DirecTV to honor their rebate offer.

I called approximately 10 times over 5 months trying to get them to take care of it. I finally filed complaints with the BBB and the FTC and Surprise! a week and a half after DirecTV received my letter, I received my check in the mail .

DON'T GIVE UP! That's what they're counting on!

Problem: $200 rebate for High Definition receiver from Directv DENIED. There Reason: "You are not eligible for this offer. Your receiver was a replacement/refurbished item from DIRECTV for existing equipment and, therefore, does not qualify for the rebate."

I purchase a High Definition receiver within the guidelines of the rebate offer over the phone directly from DIRECTV and submitted all the required information within the time required. I even submitted a letter I received from Directv stating “We have verified your purchase of an eligible advanced receiver and your account has been noted.”

This was not a replacement receiver. I have never owned an HD receiver before. I did, at the time of this order, receive a regular receiver to replace another regular receiver that was giving me trouble. If this receiver was refurbished, I did not order it that way and was told it qualified for a $200 rebate at the time of purchase.

I was advised by a Directv employee to resubmit the rebate but I really don't expect them to honor this request. They will just say that I didn't submit the rebate within the 30 day of purchase time limit.

I waited 8 months for my rebate check. I never got my rebate check. I got a letter saying I didn't qualify but no reason given. I Called Directv every other day until they credited my account for the rebate amount. If you can't get a check it is the next best thing, now I won't have a bill to pay this month.

I ordered Direct TV when offered a free DVR (tivo). When they came to install they said they would have to come back with the tivo. I had to pay the $99 for the DVR and then turn in the rebate.

I finally received the rebate form, filled it out, attached everything perfectly and sent it in. After about 6 weeks I received a letter where they checked off the box "does not quilify." no reason given !!!

Rebates that are denied, extremely late or never happen at all. ($100 rebate for DVR, suppose to be refunded in 4-6 weeks, it's been 6 months...I just got a letter saying my DVR was not entitled for a rebate. I called and they said there was a "problem" resubmit the rebate and it will be all set...they send me to "www.directv.com/rebates" to get a new rebate form....the web page does NOT exist!

I purchased a DVR System from DirecTV which had a $100.00 rebate offer. I mailed the all relevant information to DirecTV in November 2005.They stated that they received to rebated information on December 10, 2005. I was told it would take 6 to 8 for processing. I have been calling week after week just to be told that it is being processed. No one seems to be able to tell me when me rebate check will be mailed.

After 8 years of being a satisfied Directv client, I ordered a new DVR system with service when I moved into my new house in August. I was told that it was $99 but because there was a rebate on that, it would cost me nothing once I turned in my rebate form. That sold me. I asked the installer for a form and he said that he knew nothing about the rebate program and told me to call DirecTV. I did and was told that they would send me a form in 2-3 weeks. In 3 weeks, my new DVR was not working and I called to ask for a replacement. They sent one no problem.

I asked again to receive a rebate form, which I was still waiting for. They said download it from their web site...which I tried to do without succeess. I called them back and they told me 2-3 weeks again. A couple of weeks later, I finally received the form in the mail and sent it back the same day with all pertinent info and receipts to the address listed on the form. I forgot about it until Christmas when I lost signal due to wind problems and then for no reason. I called back and asked where my rebate of $100 was and they said they would alert the supervisor and would get back to me within a couple of days.

They couldn't figure out why I hadn't received the rebate. Three weeks later, I called them again since I had never heard anything from them. After a 20 minute hold time to talk to a "supervisor" (what great customer service) Kelly, then Grace then supervisor John all told me that they were waiting on my rebate form before processing the check. I explained that I had sent it. That I have called repeatedly on this matter never getting any customer service except to say that I was at fault. (They acknowledged that)...and John insisted that there is nothing to be done until I send a rebate form again...and they'd be happy to send one to me 2-3 weeks from now...6 months after original installation.

To say the least, I blew a gasket...especially since they just sit there reading from a script that says, "I apologize for your inconveinience and understand your frustration but we can do nothing until you send us your form." (Repeated more than 10 times during our conversation)... They are awesome at returning the problem to the customer by repeting brain-dead "interaction" with their clients. I asked why it takes 2-3 weeks for mail to be sent within the US...were they even in the US?...all CS reps had heavy accents with very American made-up names...which lead me to believe they may be outside of the US. John said they were in the US and it takes that long to process rebate forms...which I don't buy!

I asked if they could submit the form in good faith to satisfy a loyal customer, he said no...I had to do it again! They have every phone call, every complaint that I have made, documented but it is still my problem. I guarantee if I was the one owing $100, they would take immediate action. 6 months is long enough. Tomorrow I'm supposed to hear from John's supervisor, William. I'm guessing he will have a similar script so thet he doesn't give away the location of his call center too. After 6 months of waiting for rebate that is supposed to be in hand within a couple of months, there must be something that I can do.

I took advantage of an offer on Oct 11th 2005, to have a DVR installed in my home. The ad read, You pay $148.00 for the unit installed and directv will send you a rebate for $100.00, thus your final cost will be $49.00. The unit was installed at my home on Oct 21 2005. I have yet to recieve the rebate. I have called and was told they would mail the rebate form 2 weeks ago and have E_mailed them 3 times.

They also sent me a bill which I paid on Oct 21st 2005 that included $99.00 for the unit, $14.95 handling and delivery fee plus 49.00 instalation plus tax totaling $177.01. I believe this is deceptive advertising, and is unfair to hold my money for almost 3 months.

It has been close to four months sice I had DirecTV installed and I have not yet received the $100 revate as per my contract with them. These people give me a run-a-round and are rude. One even said that I need the $100 so much I shouldn't have signed up.

I subscrided to Directv on 2-25-05. I also purcheased advr unit . I submitted all the proper forms for the $50.00 rebate on 5-05-05. I heard nothing. I poke to a Kyna about this matter in July. I resubmitted all forms and this time mailed reg as to get a confirmation of receipt. It was signed for on 9-1-05. I have yet to recieve my rebate.

Did not get my rebate back