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DirecTV - Rebates

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Georgene of Aberdeen, SD October 14, 2009

Have not received our rebate which was done online to directv on 9-24-09. New billing showing a total of 68.06 is not correct. Please allow the rebate credit and sent a corrected billing as soon as possible. Thank you.

Emmie of Mt Pleasant, SC September 25, 2009

In March 2009 I contacted Direct TV for service under their advertised special of 39.99 for 150 channels. This special was to be in effect for one year. When I spoke with the salesman by phone I first inquired if I would be able to continue to use my DVR recorder that I was using with my cable. My change to Direct was contingent on that capability. I was assured that my DVR was compatible. After the installer left I found I could not get the satelite receiver and my DVR to interface. I contacted the company who sent another installer out who also could not get the system to work. I ultimately bought a new TV with an internal DVR player. I was issued 2 HD DVR receivers despite asking for a regular receiver since I do not have HDTV. I was told they were not available. I received notification that to receive 5 of the 23 promised rebate I had to complete something on line and return it to Direct. I did this.

In a couple of months when I began receiving my rebate it was only a partial rebate so I contacted CS who said there was a problem which they corrected. When that was resolved the rebate I had been receiving was no longer on the bill. I have not been billed the correct amount yet and now after several calls to CS am told there was something I did not do so the rebate is not applicable. All the potential things they listed which may have caused the loss of rebate were done by me. This still has not been resolved. On several occasions I have lost satelite reception for several days and called CS. It miraculously returns in a couple of days. Once it was lost on one receiver but not the other. I've read the many complaints about DirectTV from all over the country, most are similar issues. I have Dish at my retirement home and could not be happier with them. I'm concerned about this contract in the long run when I plan to sell this home in the next year or so. Each CS representative had a different response.

Debra of Syracuse, NY September 3, 2009

I signed up for Direct Tv Satelite tv the special was for 29.99 with 2 room hook up included with the price every month. I asked several times I would not be charged more than 29.99 every month they said yes that would be it. 2 months passed no bill i called them up they told me i owed 114.00 and is past due. I told them its wrong its suppose to be 29.99 he said that is after your rebates go thru but i was not getting any money back nor was i told up front that any rebates were involved. The next month I was billed 60.00 I called again and they didnt give me an answer except that my rebates never went thru yet.So tough beans i was paying it. next month i was billed 46.00. I called again and i was told i did not sign up for the 29.99 pkg that they never offered it (i told them its right on there web site even now)but when i asked for my 3 free channels they said i ordered their basic pkg and it was not included so they have already contradiced themselves.

I asked to talk to a supervisor (Tonwa) she informed me i got the 39.99 pkg and there was a seperate rebate for the extra receiver for the extra room. i told her of my conversation when i signed up and to pull the tape i got no where. I called the Attorney General submitted everything, they contacted the company. they sent me a letter stating that Direct tv was not going to cooperate and to get an attorney. The letter included from direct tv said i must have signed up for the 39.99 pkg and that nothing was changing I wanted to cancel due to deceptive advertising they wanted 420.00 !! I dont know what else to do Im afraid if i dont pay the bill they will take it out of my checking with out my ok and my checks will bounce. I called the FTC and filed a complaint but they said they have to get numerous complaints to get a suit started against them. so if this is read on line every one at lest in NY call the FTC get involved and compensated hopefully they will start a suit against these people NY FTC phone # is 1-877-382-4357

Foster of Sandpoint, ID August 30, 2009

I am the victim of Directv's bait and switch operation. Started Directv because they give a good deal for a year. Problem is, that unknown to the consumer, that has to be ACTIVATED in the first 60 days, or one gets hit for a MUCH higher price. They say the notify you this in the first two months of billing. But we got no bills in the first two months! Money was taken directly from our credit card! And we assumed that was the price we were paying - no problem. BUT THEN we get a third year bill with the MUCH higher monthly charge. We phone about this.... Too late.... 60 days for activating the lower price is up. There must be THOUSANDS of others who have been suckered in with the same snare.

John of Encinitas, CA August 27, 2009

As a five-year DirecTV customer I recieved marketing materials for the "refer a friend and both get 100" offer. I told my 80 year old mother to switch from Cable to DirecTV. She called the number I gave her and spoke to DirecTV, gave them my account number. They assured her that we would both be entitled to the referral fee. To make sure, she asked the man to call me, which he did. He told me he was from DirecTV and that my mother just ordered the service and he was veryifying my account information so they could process the rebates. Three months later, I called Customer service who informed me that My mother didn't follow "proper procedure" and their records don't show any referral fee being processed.

Vernon of Galveston, TX August 25, 2009

Was told on signing up that I would get rebate probably on first month's bill, definitely second. Have never gotten it. Now, I am being told that I have to have insurance on their equipment and they will be billing me for that. I did not authorize that. Now, I am being told that to cancel the service I must pay 460 cancellation fee. If I cannot afford the service, how can I possible afford the fee?

Allison of MOUNT VERNON, WA August 9, 2009

On May 1, 2009, I changed from Dishnetwork to Directv. This was a bundle through Verizon. I have no complaints about their billing; however I signed up for the 21/monthly rebate, which I have rec'd one, which was in June. I have tried to talk to someone about this, but get no answers. I pay my bill on time, so I feel I am holding up my end of the deal. Why can't they?

Janis of Denmark, WI July 27, 2009

I switched from Dish to Direct tV because Direct was offering a rebate for switching. I entered all the information on the computer in a e-mail to them. I have other problems in my life now I put off checking till today I find out by e-mail was never recieved by them and I should have wotched for a confermation number and printed that off so I would be able to track my rebate. Now I have have direct for more than 60 days so I can not resubmite for the rebate. I think that they may be doing this to alot of people for now they can charge me full price. and the rebate in just an inticement for people to switch. My computer know how is not to good. They also offered me annother 5.00 off if I did in online. So mouch for customer satisfaction. Good old American way.

mohamad of riverside, CA July 22, 2009

they have a promotion reffer a customer and recive 100 for you and the person you reffer my nephew referred me she called them gave them act# and i signed up next it was all good till i did not see the 10 a month discount for 10 months i called they said it would show on seond bill and it did not now the are telling me they will not honor it that they did not have the referral partys act# which is a lie when i signed up they called my nephew while she was taking to me it was done right this is a scam. they will not let me terminate the contract and they wont honor what they promise. this is not about 100 it is the principle how can they get away with this i know i am not the only victom.

Carla of Austin, TX July 15, 2009

I have been trying to get in touch with someone from Direct TV in order to get my rebate. I have been promised over and over again that I would get a rebate, but nothing from them. I was told to call the number listed above and it was a voice activated system and still no results. This is the worst service I have ever had from a company. Please assist.

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