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DirecTV - Rebates

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • Class Action Says DirecTV Forces Consumers to Pay for Fraudulent Accounts • Washington Sues DIRECTV For 'Unconscionable' Sales Practices • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

suzew of clermont florida, FL March 17, 2010

I was told to register on line for rebate back in November 09- I attempted to do this although they make it very confusing and complicating. I contacted the support person who supposedly assisted step by step and thought ok this is submitted I should be receiving my savings through my rebate. Found out recently I never received the Rebate benefit and Direct TV has been taking money from my account monthly.

When I called the center to report this they told me that Rebate was never submitted( may I remind you the "Rebate Specialist supposedly help with this process. Anyway I was told it has been longer than 90 days and that Rebate is non applicable. I called the Rebate Center and told that 2 accounts were opened under my name? and that the rebate was going toward a second account. They recommended that I speak with Customer service to straightened out the issue. The Agent assured me this was a mistake and that Customer services can give credit for months under the active account.

Followed directions and contacted Customer service for the 4Th time only to be told" There is nothing we can do" it's been more than 90 days. I was transferred ,I can't tell how many different people and departments . I was on the phone for over 2hours between Rebate center and Customer service. I can't express the anger and frustration I feel. DIRECT TV is the WORST company to deal with. I consider this to be white collar crime. It is very well orchestrated and organized to lie and steal from the public. I will need to pay 400 to cancel.

Gail of Leominster, MA March 6, 2010

I am a new customer that got your service from a order from Verizon recently. The tech. that did the installation was ok. Later on I received a call, answered their questions, and that was the end of that. The next day I received a message on my phone from a woman whose name I didn't understand. I wrote down the message & phone number provided,however when I called, both the number and the web site information was "not available" or"disconnected".

I spoke to a Verizon representative on 3/3/10 and she told me about an offer that was ending soon and signed me up,previous to the call I received. I still have no idea if my rebate went through and have no way to find out, because I never spoke to her and could not answer ,nor could I find info on your web site that did not go to where I looking without sending me to a site for"special/new" offers for 0ther services. I still don't what service's I DO have because I can never get a straight answer without being sent somewhere else. Is this how you usually handle new customers,if so I'm afraid at this time ,I would not recommend this service to anyone if this is the way you handle new customers. Thank You in advance for your quick response as I'm sure that this matter will be rectified soon. You should know that I won't be available after 3/11/10,I will be recovering from surgery(hence my orders with Verizon.

ubaldo of moriarty, NM March 3, 2010

when tried to get rebate 4 bill my account did not appear in their system even though I have the service up and running. it is extremly stressfull, made me feel like once I agreed to get the servive it is no longer a priority to help me as a custumer. and that's [lies].

Jack of Harbor City, CA February 19, 2010

The rebate in question is offer 361-88, which is 300 if you purchase an HDTV at Best Buy and activate DirecTV service from Best Buy. Well, I live in a condo complex, and MDU, so I wasn't allowed to order DirecTV service myself. I had to go through the contractor for my condo complex. So I explained this to the DirecTV customer rep right before I made the purchase at Best Buy just to be sure I would still be eligible for the 300. By the way, this call was made at Best Buy by a sales guy.

The DirecTV rep said it was OK, and that I WAS eligible given my condo complex circumstances. So I made the purchase and ordered DirecTV through that contractor.

When I submitted for my rebate, DirecTV denied it saying I didn't follow the proper procedure of ordering service through BestBuy, which I fully understood. However, it was DirecTV's fault for giving me false information in the first place. They should honor their representative's mistake and have me take the hit. I'll cancel DirecTV as soon as the cancellation fee is manageable.

Sandra of Riverside, NJ February 14, 2010

I signed up for direct tv and the rep advised it would be 29.99 a month. i had to send in the rebates. i have been charged monthly dec 76.69, jan 83.10 & feb 86.06. When I spoke with direct tv over the last week to several supervisors they advised that it will take up to 8 weeks for the rebate and that only discounts 20.

I asked them to pull the original call so they can confirm the amount I was quote and there was no disclosure on the amount of time and I that the monthly fee would not be 29.99. All supervisors advised they are not able to pull calls though their recording advises all calls are recorded and they could not help. I told them since I was mislead and information was not fully disclosed that I want the service canceled. They advised that I have to pay the cancelation fee. I explain that this should not be charged to me since they are not honoring what was quoted to me in the call.

Again they advised they can not pull the call. I am changing services to Comcast but do not feel it is fair that I have to pay a cancelation fee for a service that I was mislead on actually lied too. I feel they should credit this cancelation fee since they already overcharged me for the last 3 months. Can you please assist with this?

James of Daufuskie Islan, SC February 13, 2010

Trying for past two months to register for rebate online which is recommended and each time a system error comes up you can not do this by phone. It is a difference of 26 per monthly bill! Promised one thing and not receiving anything

Adriane of Southaven, MS February 9, 2010

all lies. no rebate processed. insensitive reps. payments lost. reps stick to a script.

Sandra of Woodbury, MN February 8, 2010

I am writing this for my wife and myself. We were told to sign up for the 26.00 refund per month before we were hooked up. I did that, the only computer we have is the one at my work. Anyway, had to do the rebate thing 3 times and the rebate it says we'll be getting is 21.00 standard bill credit+ the 100.00 Visa credit. now I've been reading most of these complaints and the most are close to mine.

We have been hooked up now for a few weeks and I'm not going to make another rebate request. [They] said we would be getting it if we signed in on line. It's not working, my wife is retired and I'm close. It was her idea to go to direct tv. We had dish and did not like the reception so went back to cable.

I have no problems with the reception as yet but my wife can't get any kind of answer from the phone. they tell her we have to go on line. I've done this 3 times like I said and not getting the answer I'm looking for. Maybe I'm just supposed to take the 26.00 dollars off myself from the monthly bill.

david of hoquiam, WA January 19, 2010

i ordered direct tv. wasnt told that i would have to send in a rebate. the bill was higher than was agreed on. when i canceled after i recieved my bill they charged for cancelation of two year contract i was unaware of. i sent back the boxes by fed ex and they say they never recieved it

AMY of CARTERSVILLE, GA January 12, 2010

I am reporting this on behalf of my parents who do not have the internet. They are older and were tired of paying too much for cable so they switched to Directv. They signed up by a sales rep who was at a kiosk in Sam's Club. They signed a contract for TWO years, the first TWELVE months would be 34.99/month and the rest would be the regular rate of 61.99. They were told that if they completed the rebate form BEFORE the equipment was installed that they would have a better chance of getting the rebate on their FIRST bill. If not then it would take 8-12 weeks to show up.

They signed the contract for service on 8/2/09. I registered their account and filled out the online rebate form for them THE NEXT DAY after they signed up. I have the confirmation 8/03/09.

Now it is 1/11/10 and my mother asks me about how much longer it should take for their bill to show the rebate. I called Directv and their rep named Bella said that the rebate was never received and it was too late to file it. She said the "confirmation number" that I received in email is only confirming that the account was registered, NOT that the rebate was being processed. I am SURE I filled that rebate form out but there is no record in their system and therefore they say basically tough luck.

These bait and switch tactics are going to cause that company much more money than the 250 they scammed out of my parents! I will never recommend Directv to anyone else and will share this story with anyone who will listen.

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