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Fredy of Hollywood FL (06/25/08)
On May 5 I had called DirecTv to see what could they offer. They offer the family package, 3 months of free movie channel and that I was eligible of the $15.00 discount for 12 months. They said I would pay $54.00 monthly starting from the first bill. So I AGRREE to what They offer. They installed everything on the 7th of May. When I recieve the first bill it came in to about $75.00
I called on the 18th of May to see what was happening. There they told me that I was not eligilble for the rebate of the $15.00 discount after they said I was. I felt so taken advantage that I cancel. According to the contract I signed they stated I had 21 days to cancel so that's what I did. So now I got a bill for $376.00 for canceling. When I called to see what was going on they said that the 21 days was for the equipment. This is the second time they took advantage. There was no other contract that I sign.
At this point I can't trust any company. With DirecTv the representativies will say anything so that you could sign up with them. And once you did and see there is something wrong and called them all they say is sorry but you have a contract and there is nothing they could. If they did it what other company won't do the same just to get the business.
Gerry of Lake Elsinore CA (04/14/08)
Direct TV did not honor their rebate program with us. We were locked in for two years and after the first year had enough with their terrible billing errors, not honoring rebates, customer service issues and technical issues. We have records of emails sent to them, phone call logs, even tape recorded a 45 min. conversation with one of their representatives (he gave consent to record call). On this call he too said he wouldn't pay the early cancellation fee after all my wife and I have been through - terrible. Caused insurmountable amount of stress.
Direct TV is charging us a cancellation fee after we sent them two certified letters stating valid reasons as to why we cancelled, now they are going to send our personal information to collections which will affect our credit. My wife and I maintain a perfect credit history and now Direct TV is going to ruin it. They owe us a $30.00 over payment that they promised to give back but applied it to this rediculous cancellation fee. They did this out of spite because Direct TV tried to charge our AMEX card this fee but we called AMEX and AMEX reversed the fee. Direct TV is not a customer oriented company. They tell you one thing to get your business then turn around and not follow through with their promises.
Terri of Houston TX (04/09/08)
I called the end of Feb. to have direct TV hooked up to my new apt. and was quoted a rate of 29.99 per month. I repeatedly told the girl I wouldn't pay anything over $40.00 a month and she assured me I would be under that amt.
I received my first bill for 62.00 and my rate was 53.00 per month. When I called and complained I was THEN told about a rebate form (I had to go on-line and weed through the dozens of forms on their sight) that needed to be filled out and could take up to 3 months to be processed but in that time I would have to pay the $62.00 a month and when the rebate was approved it would be credited to my account!!!!???? I argued with them but customer sevice would not back down and threatened to turn off my service.
When I said I wanted the equipment to be picked up she then told me I would be charged $240.00 for breaking MY CONTRACT!!!!!! I was shocked at this practice and the cheating ways of such a big Co. There is no guarantee my rebate will ever be approved or processed so to watch tv it will cost me $62.00 a month......I will continue my fight but everyone else please be warned of these rebates that do not exixt or can take 3-6 months to process. This was a blatant lie and very decietful practice
Lawrence of Brevard NC (03/05/08)
After waiting three months for a Direct TV rebate to show up on my bill, I notified the rebate number. I pointed out to them that their web site has approved my rebate, but I have heard nor seen nothing. I also pointed out that the web site says my rebate is for $10 for 12 months, when it should be $20. They suggested I call DirecTV at accounting: 1800 531 5000. I called. They were surprised my rebate was not begun. They said it was for $10 a month. I said $20. They said to call the rebate center (1877286 4808). They said it was not their problem. I called 531 again, and they said they would move it on. I called in two weeks.
TO ME THIS IS TYPICAL OF A COMPANY THAT HOPES YOU FORGET OR GIVE UP TRYING. THEY KNOW A SIGNIFICANT NUMBER OF REBATES ARE NOT ACTED ON AND HOPE YOU ARE ANOTHER FOOL..
At stake is $220 worth of rebates--with nothing but a promise so far.
Teresa of Pontiac MI (03/05/08)
I fell for they're on-line ad of $39.99 a month service, and bought the service directly from their site. The site also offered a $50.00 gift card if you signed up for the auto pay option, which I did. Long story short, Direct TV is taking $56.00 a month out of my checking account for a service they advertised as $44.98 a month. I'm furious with these people. Customer service there is useless and insists they never had a $34.99 special, when one is available RIGHT NOW on their site.
Stay away from these people. They totally lie and steal. I never got the gift card either. I've complained to BBB in Georgia, where DirecTV's headquarters are. DirecTV also caused my checking account to be overdrawn at least once now. I just hate being lied to. It's so wrong.
Thanh of Beaverton OR (03/03/08)
On the December 27th 2007, I looked on the direct TV website. They advertised holiday specials, $20 off a month for 12 months on the 200 channels with DVR plus package, price $60. I made the order online. The next morning, I called direct TV to correct my phone number that I gave them wrong, and the numbers of the receivers (I need only one, but I ordered two). The representative gave me a new account. I confirmed price with a representative about $40 package DVR plus (after $20 off rebate) and $4.99 for second receiver. But when I got a bill I did not see $20 off.
I called customer service and they said I had to apply the rebate on the form or online. I applied online and found out they gave me only $10 off. I called the direct TV a couple times, one of the representatives even called the rebate center asking to increase my rebate from $10 up to $20. He recommended I should applied to get $10 first, and then later after processed, I may get $10! But that is just a promise, I don't see any changes. Today, I tried to call customer service, and explain to them what happen, and ask them for help with my rebate. They gave me a phone of rebate center. I called them but they let me know I only qualify $10 rebate. I told them how come when direct TV advertise say $20 off, but the true is only $10. They said they understand but they can't help me. I am unhappy with the way the direct TV handle my problem. Now I get stuck with the contract with them!
I lost $10 off each month in 12 months.
Rob of Allentown NJ (01/20/08)
I think they have deceptive sales practice. When I signed up, they promised a $100 rebate on my DVR and $100 credit on my first month's bill. I got the rebate instantly, but never received $100 credit. DTV says they have no record of the sales rep promising me $100 credit and couldn't even tell me who the sales rep was that signed me up.
Also, the $20 monthly rebate for 12 months is a sham. Promotion was for $20 off the bill every month if you subscribe to one of their packages, in this case HD DVR. I called the rebate center as instructed on rebate form and they fill out the form for me online. Two days later, website says rebate rejected. DTV says they can't provide an explanation why and ruled me ineligible. Several calls later, DTV says they will resubmit it for me. Still no luck, ruled ineligible again because only one rebate can be submitted per household. Unbelievable. Finally after several more calls, they agreed to give me their new promotion, just $10/month for 12 months. I tell them they owe me another $10 per month. No luck, but I got a nice resolution specialist in their Georgia office to get me a $9.99 credit per month for the HD service. Got it the first month, but not sure if it will continue, can't wait to see the next bill. I decided to submit the paper rebate that came in my bill to see what would happen. I sent it certified, and again ruled ineligible. Bottom line, if the rebate is what attracts you to these guys when comparing to cable, don't bother, you likely won't get what you expect. On the positive side, I am extremely happy with the service, blows away Cablevision on every aspect.
Steven of Winnetka CA (09/27/07)
PLEASE be aware of the DirecTV offer of $150.00 rebate where you would received $10.00 off your monthly bill for the next 15 months (if you stay with them that long of course). HOWEVER, THIS HAS NOT HAPPENED to me and a friend of mine. I already has the service for 6 months. After 5 phone calls to customer service and 2 letters, still no rebate.
Michael of Pickerington OH (09/27/07)
I was a Directv customer for approx. 8 years. In December of 2005 I bought a HD receiver from Best Buy for $199 which had a rebate available for the amount of the purchase price. I sent the rebate forms in, on time and was given the run around about missing items which were not missing at all. In the end after two or three attempts to get the rebate I gave up.
Later that fall in Sept or Oct I decided to terminate my Directv account. I called the company, told them I wanted to cancel and they said fine no problem and that was it. The next month I received an early cancellation fee of $175.
Melanie of Jackson, NJ (12/16/06)
I purchased a DVR and HD receiver Oct 05. Two rebate forms were sent to my house in Jan 05, one for each product. According to the rebate forms I would be eligible to submit on both products, one for $100 and one for $200. The rebate read, "Limit one $100 rebate and one $200 rebate for a total of $300 per account". I phoned Direct TV to see if that was the case and they agreed.
I submitted both forms on April 6, 2006, and received one check for $100 in June of 2006. I called a week later to check the status of my $200 check and was transferred from one person to another. The only information they could provide was that my rebate was received and was in process.
I phoned again in July, August and December. Each time I called they said they had no information. On December 16, I received a letter saying I did not meet the eligibility requirements of the rebate because "I was only allowed to submit one rebate per household"!!!
I'm so frustrated and angry that they could put something in black & white and turn around say it's not there. I know it's only $200 but now it's about the principal.
Lisa of Crockett VA (10/15/06)
On 10/3/06 my family and I were on our way home when another vehicle coming in the opposite direction hit a 800lb hog in the road sending it airborn and it hit the hood of our van deploying our airbags and destroying the front of our van. The hog landed in the ditch. Our van ignited into flames in a matter of a couple minutes it was totally gutted. Had that hog came in on us we would have surely burned alive. We are not sure what caused the fire and no one seems to know either. We would love to have it investigated.
We were left without a vehicle and even though we bought a new one less than two weeks later, we have never recovered any losses other than having the old van paid for. The person that owned the hog may not be held responsible that is still under investigation.
Paul of Semmes AL (09/01/06)
Back in January I purchased a High Definition receiver for my satellite service with the understanding that I would receive a rebate for the purchase price. After contacting DIRECTV I received a rebate form in February, which I sent back completed with all requisite information needed to receive the rebate. In July I contacted DIRECTV to find out why I had not received the rebate and was informed that it was not received and was then directed to the problem resolution department. I sent the problem resolution department a letter describing my problem along with the necessary information again to receive rebate.
In August I called DIRECTV several times and was told that the problem resolution department was denying my rebate based on no evidence rebate was sent in. Since the last conversation with DIRECTV I decided to do my own research on DIRECTV''s rebate practices via the internet and discovered that my situation is not isolated and other DIRECTV customers are being told the same thing I am being told. It was at this time that I began to suspect that there is a widespread problem with DIRECTV honoring their own rebate offers.
K Cooke of Woodstock NH (07/06/06)
After being a completely satisfied customer for a year, I purchased a DVR using a promotion where there was a $100 rebate offered. It required that I sign a 2-year agreement and there was a $300 fee to cancel my service within that time. After having the DVR installed and activated (on 3/20/06), I got the rebate certificate in the mail, copied all of the paperwork and sent in the rebate. On 5/17 I received a letter stating that they were unable to process my rebate because I did not complete the Rebate Form request. I contacted customer service via email to inquire about what information was missing - I have copies of everything that was sent and there was nothing missing.
On 6/17 customer service returned my email stating that my complaint had been forwarded to the appropriate department. On 6/21 a letter was sent to me stating that my request was denied because I did not meet one or more eligibility criteria. Prior to recieving the letter, I had emailed the c.s. dept to check the status of my request. I was told that I was not eligible because I ordered the service on 3/15 and the rebate offer was only good through 3/1. The DVR paperwork was automatically sent after the new receiver was activated. When your paperwork was received it was determined that you were ineligible for the DVR rebate because the order was not placed within the required timeframe. This is AFTER I was required to sign the 2 year agreement that carries hefty penalties for cancellation.
After doing a search online, it appears that the rebate scam is an easy way for them to get people to sign contracts without honoring the rebates. I am completely infuriated by the response and after reading other posts, will continue to battle with them because I know that they are just hoping that I will give up on it.
Norman of Richmond, VA (06/30/06)
New customer - rebate filled out and sent in.
I received a letter stating that no rebate was sent in. If not, how did they get my data to send me the letter?!
Greg of Birmingham, AL (05/30/06)
I think I've figured out how to get DirecTV to honor their rebate offer.
I called approximately 10 times over 5 months trying to get them to take care of it. I finally filed complaints with the BBB and the FTC and Surprise! a week and a half after DirecTV received my letter, I received my check in the mail .
DON'T GIVE UP! That's what they're counting on!
Mike of Maryville, TN (04/24/06)
Problem: $200 rebate for High Definition receiver from Directv DENIED. There Reason: "You are not eligible for this offer. Your receiver was a replacement/refurbished item from DIRECTV for existing equipment and, therefore, does not qualify for the rebate."
I purchase a High Definition receiver within the guidelines of the rebate offer over the phone directly from DIRECTV and submitted all the required information within the time required. I even submitted a letter I received from Directv stating “We have verified your purchase of an eligible advanced receiver and your account has been noted.”
This was not a replacement receiver. I have never owned an HD receiver before. I did, at the time of this order, receive a regular receiver to replace another regular receiver that was giving me trouble. If this receiver was refurbished, I did not order it that way and was told it qualified for a $200 rebate at the time of purchase.
I was advised by a Directv employee to resubmit the rebate but I really don't expect them to honor this request. They will just say that I didn't submit the rebate within the 30 day of purchase time limit.
Frank of Littleton CO (04/10/06)
I waited 8 months for my rebate check. I never got my rebate check. I got a letter saying I didn't qualify but no reason given. I Called Directv every other day until they credited my account for the rebate amount. If you can't get a check it is the next best thing, now I won't have a bill to pay this month.
Diane of Stratford, CT (03/31/06)
I ordered Direct TV when offered a free DVR (tivo). When they came to install they said they would have to come back with the tivo. I had to pay the $99 for the DVR and then turn in the rebate.
I finally received the rebate form, filled it out, attached everything perfectly and sent it in. After about 6 weeks I received a letter where they checked off the box "does not quilify." no reason given !!!
Matthew of Cummington MA (03/14/06)
Rebates that are denied, extremely late or never happen at all. ($100 rebate for DVR, suppose to be refunded in 4-6 weeks, it's been 6 months...I just got a letter saying my DVR was not entitled for a rebate. I called and they said there was a "problem" resubmit the rebate and it will be all set...they send me to "www.directv.com/rebates" to get a new rebate form....the web page does NOT exist!
Tiera of Silver Spring MD (03/10/06)
I purchased a DVR System from DirecTV which had a $100.00 rebate offer. I mailed the all relevant information to DirecTV in November 2005.They stated that they received to rebated information on December 10, 2005. I was told it would take 6 to 8 for processing. I have been calling week after week just to be told that it is being processed. No one seems to be able to tell me when me rebate check will be mailed.
Kathy of Laporte CO (02/05/06)
After 8 years of being a satisfied Directv client, I ordered a new DVR system with service when I moved into my new house in August. I was told that it was $99 but because there was a rebate on that, it would cost me nothing once I turned in my rebate form. That sold me. I asked the installer for a form and he said that he knew nothing about the rebate program and told me to call DirecTV. I did and was told that they would send me a form in 2-3 weeks. In 3 weeks, my new DVR was not working and I called to ask for a replacement. They sent one no problem.
I asked again to receive a rebate form, which I was still waiting for. They said download it from their web site...which I tried to do without succeess. I called them back and they told me 2-3 weeks again. A couple of weeks later, I finally received the form in the mail and sent it back the same day with all pertinent info and receipts to the address listed on the form. I forgot about it until Christmas when I lost signal due to wind problems and then for no reason. I called back and asked where my rebate of $100 was and they said they would alert the supervisor and would get back to me within a couple of days.
They couldn't figure out why I hadn't received the rebate. Three weeks later, I called them again since I had never heard anything from them. After a 20 minute hold time to talk to a "supervisor" (what great customer service) Kelly, then Grace then supervisor John all told me that they were waiting on my rebate form before processing the check. I explained that I had sent it. That I have called repeatedly on this matter never getting any customer service except to say that I was at fault. (They acknowledged that)...and John insisted that there is nothing to be done until I send a rebate form again...and they'd be happy to send one to me 2-3 weeks from now...6 months after original installation.
To say the least, I blew a gasket...especially since they just sit there reading from a script that says, "I apologize for your inconveinience and understand your frustration but we can do nothing until you send us your form." (Repeated more than 10 times during our conversation)... They are awesome at returning the problem to the customer by repeting brain-dead "interaction" with their clients. I asked why it takes 2-3 weeks for mail to be sent within the US...were they even in the US?...all CS reps had heavy accents with very American made-up names...which lead me to believe they may be outside of the US. John said they were in the US and it takes that long to process rebate forms...which I don't buy!
I asked if they could submit the form in good faith to satisfy a loyal customer, he said no...I had to do it again! They have every phone call, every complaint that I have made, documented but it is still my problem. I guarantee if I was the one owing $100, they would take immediate action. 6 months is long enough. Tomorrow I'm supposed to hear from John's supervisor, William. I'm guessing he will have a similar script so thet he doesn't give away the location of his call center too. After 6 months of waiting for rebate that is supposed to be in hand within a couple of months, there must be something that I can do.
Robert of Huntington Station NY (01/12/06)
I took advantage of an offer on Oct 11th 2005, to have a DVR installed in my home. The ad read, You pay $148.00 for the unit installed and directv will send you a rebate for $100.00, thus your final cost will be $49.00. The unit was installed at my home on Oct 21 2005. I have yet to recieve the rebate. I have called and was told they would mail the rebate form 2 weeks ago and have E_mailed them 3 times.
They also sent me a bill which I paid on Oct 21st 2005 that included $99.00 for the unit, $14.95 handling and delivery fee plus 49.00 instalation plus tax totaling $177.01. I believe this is deceptive advertising, and is unfair to hold my money for almost 3 months.
Michael of Coaldale PA (12/06/05)
It has been close to four months sice I had DirecTV installed and I have not yet received the $100 revate as per my contract with them. These people give me a run-a-round and are rude. One even said that I need the $100 so much I shouldn't have signed up.
Sandra of Piedmont SC (12/05/04)
Did not get my rebate back
Billie Jo of Sanderson FL writes (2/3/03):
Was offered FREE EQUIPMENT and rebate on the installation with a 1 year paid subscription commitment. Was told I would receieve my Installation rebate within 2-4 weeks -- $100 for two receivers. It has been over 90 days. On the Consumer rip off report site, there are numerous other complaints about this very same thing, happening to other subscribers. When talking to representatives for the company, they are very evasive as to when I can expect my rebate, and are very rude in general.
Frank of Modesto CA (11/8/02):
We signed up for DirecTV on 7-8-2002. We were supposed to receive a $140.00 rebate within 6 weeks. We have still not received the rebate. We are on a fixed income and can use the money. We have made at least a dozen calls to these people and they are always putting us off. This is getting to be very taxing on us. I know that if we did not pay our bill they would disconnect our services. Also we had to sign up for a year in order to get this service or I would probably discontinue this service.
Albert of Tempe AZ (7/31/01):
I signed up for the DirecTV promotiion that advertised "free equipment and installation of DirecTV on two (2) TV's, after mail-in rebate". In other words I had to put $200.00 on my credit card and sign up for a particular plan and in 6 to 8 weeks I would receive a $200.00 rebate in the mail.
In actuality what happens is that after the units are installed the installer sends notification to DircTV, they then send a "Rebate Certificate" which you then fill out and send back to them, then six to eight weeks from then you should get your rebate check in the mail. I received my rebate certificate in April and sent it back immediately. I started calling to check the status in May. It is very difficult to get through to them on their toll free number (their web-site provides no area for assistance other than an e-mail area, it is simply an advertising tool).
It takes hours sometimes to get through on the telephone, but I diligently tried to call at least once a week. At first all I got was "you have to wait the full eight weeks before we can follow up on this". Well, when the eight weeks were up the standard answer became "I will escalate this up to the next level and someone will get back to you". No one has ever "gotten back" to me. On at least three different occassions this has been "escalated up to the next level".
I have tried unsuccessfully to obtain a different (non toll-free) telephone number so that I could discuss this with someone who could actually give me an answer, but I am always told that they do not have access to any telephone numbers. I was told yesterday (07/30/01) by "Megan" that in actuality they re-start the six to eight week clock every time they "escalate" the issue. I have asked to speak to supervisor or any one else who can assist me. I have asked for other telephone numbers, or anything that might help me. All to no avail. I am sure that I am not the only person that has had this happen to, there must be thousands of people that DirecTV is using their money interest free for months as a result.
Eli of Brooklyn NY (4/1/01):
I responded to an ad that Directv ran in the NY Post, stating that they were giving a $200 rebate on a new installation of a Directv home satellite dish. I called the number and ordered a package and asked how I would get the rebate that would offset the price of $197, which was being charged for the equipment. The operater said at the time of installation the installer would give me a rebate form.
After the entire process of installation was complete I asked for the rebate form and the installer said there was no form that he was aware of, he suggested to call customer service. One hour after installation I called customer service and they said the only wat to get the $200 rebate was: A., choose a $49 or higher plan and B., to pay my monthly service by credit card.
I already had chosen a $49 plan so I offered to pay by credit card at that time. The operator at that moment got very impatiant and said that since I already chose to be billed it's too late to change my mind. I asked to speak to her supervisor and after spelling out the whole situation insisting that no one told me at any time of the importance of paying by credit card and it was only an hour and twenty minutes since the satellite has been istalled!
But to no avail. They insist that ALL operators follow a "script" and it was impossible for the saleperson to forget to tell me about having to pay by credit card. I tried to explain that the salesperson told me the installer would give me a rebate form but she got angry and said that the conversation was over and hung up. I called back again and asked to speak to another supervisor, Explaning the whole story to deaf ears, I asked to cancle my subscribtion and was told only $159. would be refunded. I was responsable for the shipping. I figured $40 for shipping and $39 to re-install cablevision my old server. Its just not worth it.
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