DirecTV - About Those Porn Billings

I searched on internet this morning to see if I was the only person to have had adult movie channels charge to their account that DirecTV was not willing to accept as a billing error. They were unwilling to remove any of the $140.00 of pay per view, and adult channel monthly subscriptions that showed up on my bill. All of them were done within a 24 hour period. I have had DirecTV for over 10 years and there has never been an adult movie order on my account. I checked the monthly subscribed channels while I was on hold for 30 minutes waiting for a rep to figure out what was going on. The monthly subscribed channels I supposedly ordered said I needed to order them. They weren't even turned on.

The first girl said she would have them turned off but was not authorized to credit my account for the charges and put me back on hold to talk with her supervisor. Once I finally got him on the phone he put me on hold a couple of times to check his records. He basically told me they show the channels were authorized by our remote and he couldn't help me. I explained to him we didn't even have the monthly subscribed channels they were charging me for. He put me back on hold, came back and said that's because they were turned of today. Yes I know 15 minutes ago the last lady that I was talking to did that! I asked him to cancel my DirecTV because I was not going to pay for the charges and he said if I wanted to do that he would have to put me back on hold again and transfer me to another department.

I terminated my Direct TV service In January 2011 and paid my final bill of $21.85. A few days ago, I received a new bill for $29.35 for pornographic Pay Per View charges on 10/23 (no year). After calling Direct TV, I was told the charges stemmed from 2004! First, I have never in the 10 years as a Direct TV customer ever ordered anything much less filth! When researching this bill, I have found Direct TV to have multiple instances of charging porn to their customer's accounts.

How can this be allowed? These are fraudulent charges! A few years ago, I had my Direct TV account and satellite plus receivers upgraded by a subcontracted field rep for Direct TV. I complained to Direct TV that I should be dealing with an employee not a subcontract and they did not care (this conversation was recorded).

Now, I am finding out that these subs are stealing account info from the cards removed from the old receivers and charging pornographic material on them. And the kicker, Direct TV knows about these complaints and has not corrected these corrupt business practices! I am beyond disgusted to be threatened with collections by Direct TV for refusing to pay for this fraudulent bill.

The "customer service" representative is either misinformed or is intentionally misstating the facts in order to discourage similar complaints. We have evidence that DirecTV knows its "access cards" are being routinely hacked. In other words, the access cards that supposedly are "special" to only one individual account are actually hacked and tapped into buy unscrupulous thieves who then sell the access to other unscrupulous buyers. DirecTV is well aware of this.

What else explains an elderly African American women, while at work and no one has access to her house, is supposedly watching nude blond beach cheerleaders, six times in a row? DirecTV knows it, so they try to pressure their customers into paying for a loss they are too inept to prevent.

RE: "Jonathan" the rep from DirectV and his comment that the ONLY movies that people protest and say they didn't order are Adult films. I have news for Mr. Jonathan and the Holier than Thou attitude of DirecTV -- this indeed happened to us and it was both adult movies and tamer family-type movies -- one "purchased" when we were on vacation and the house locked tighter than a drum! I am at a loss as to how and why they keep getting away with this. Either there is a huge breach in the remote system that they are unaware of they are totally aware of what is going on.

Nobody but the customer has access to the cards and who orders what on the receiver. The orders are saved onto the card's memory until it is downloaded onto DTv's systems using the reciever's modem.

Not so fast there, Jonathan. It's not that easy to get the last word here.