DIRECTV Reviews

I would like to commend Fabian J., the DirecTV technician who installed our Satellite on Monday morning, for a job well done. Fabian was courteous and very professional. He was very respectful of our home and with the installation process. His advice and options that he offered for the installation location proved very useful. Fabian, in my opinion, is a valuable asset to DirecTV. It's not often that one encounters employees who take their jobs seriously. I would strongly recommend DirecTV do whatever they can, be it monetarily or otherwise, to let this man know just how much he is needed. I would strongly recommend Fabian to any and all future DirecTV customers should his services be needed. Fabian enjoys his work, and his work ethic is exemplary. Thanks again, Fabian, for a job well done.

We have been with DirecTV for almost 20 years, and we were feeling incredibly frustrated with continue price increase. So, on April 7, 2026, I called DirecTV customer service to cancel my account and got connected with (Ms. Angel-**) and very rare you find someone on the other-end with this level of customer service professionalism. She listened to my situation and help find a better package within my price range. Thanks, DirecTV for having someone like Angel on your customer service team.

Today I had a technician come out and help me with a problem I had with my tv service problem. He was very professional and very helpful in explaining my problem I was having. He showed me what could be the problem and how it could be resolved. He also came to my home the time I was quoted and was very polite. is name is Thongma. If I ever have a need for a problem with my service again I definitely want him to service it. Thank you.

I have no doubt this review will not mean a thing to DirecTV but I am sending it anyway. DirecTV has a horrible customer service dept. When calling to get help the person I speak to is outside of the U.S. and their command of the English language is horrible. Their loyalty program is a joke. When I call to get help to lower the bill, I am told there is nothing that can be done because there are not any promos available, because I have or two still active this despite the fact I have been a loyal customer for years and have never missed a payment. It's as if I don't matter. Take my money and giving nothing in return.

I have been a DirecTV customer for over 25 years. I tried to watch the Stanley Cup game last night, 6/2, which was being aired on ABC. Since DirecTV has not signed an agreement with ABC I was not able to watch through Direct, which I pay a substantial amount to each month. There was a notice on my TV that I would be able to watch the game through Hulu, which is a subscription I do not have, nor did I want. So to watch the game I set up a Hulu account. In order to get the ESPN sports channels I had to purchase an entire package, with other streaming channels, which is $49.98 per month. They charged me for the first month.

I've been using them for years and now they took away ABC 15. They suck!

DirecTV is violating FCC regulations by not providing local news on CBS and NBC. Why is there no compensation?

DIRECTV recently separated from ATT. Now they are separate companies with separate billing. I paid last months combined bill of DIRECTV and ATT internet through ATT. DIRECTV then billed me again for what I paid through ATT. They also applied a late fee. I have spent hrs on the phone with DIRECTV customer service explaining that I paid the bill through ATT, after 5 different customer service reps they were able to see that I had paid through ATT, but in order to fix the issue they would need to transfer the full amount I paid to ATT (internet and DIRECTV), to DIRECTV. This would mean I would overpay DIRECTV and now look like I didn't pay the internet at ATT. DIRECTV had no way to separate the DIRECTV charge and the ATT internet charge. They expected me to pay the DIRECTV bill again. I cancelled the DIRECTV service. I would absolutely not recommend anyone to ever use DIRECTV for anything.

Signed up for DirecTV in January with Quantum Fiber install. We took the Gemini remote controls to start but later decided that we could run it just fine from our TV remotes and save $20 per month. Ever since we disconnected the Gemini remotes, we have trouble getting DirecTV to load on one of our Samsung TVs. Have reached out to Directv many many times via chat and phone calls. They have no fix for it. The only thing we can do is unplug the TV power and plug back in (or disconnec the router and reconnect) EVERY morning. This is so annoying for such a high cost TV app. I set up recordings for our favorite shows. I set it to record new episodes only. Once a series is done for the season we started seeing recordings from old episodes from other channels. I went back to settings and made sure it was set for new only but it still happened so had to cancel the series to get it to stop. We will be cancelling Directv tomorrow.

Directv raised my rate by $13 a month on top of my $135 a month bill. When I tried to cancel my service, they would leave me on several extended holds, said they were unable to cancel my service from there computer and would put me on another extended hold, more than 15 minutes, and still no resolve. I would not recommend directv to anyone.