DirecTV - Maintenance

I would never order their service at this point. Today, when my new neighbors moved into the triplex, they had Dish Network installed. Well, I have DirectTV and they disconnected my services somehow. I was stuck without service for two to three hours before a technician from DirectTV came to fix it because of my hectic schedule.

Now I have to take time off work to meet the technician at my house. This is costing me not only a loss of service but also money. When I called to lodge a complaint, the representative kept putting me on hold, not knowing how to assist me. I just want to complain that the technician they sent need not disconnect services just to allow his to work.

I don't know if it was maliciously done or unintended. I just know this is a big inconvenience on my part with regards to time and money. Is this a regular practice? Are their other instances of this occurring with other people? The little mess up is going to cost me about $150.

On Sunday 10-9-2011 there was no signal, so no television. After a lot of hassle both on the phone and online to finally speak to someone about it, we were told it would be not until Wednesday 10-12-2011, before a repairman would be out to fix the antenna.

I ordered DirecTV in September of 2011. A tech came out to my home. He spent 7 hours to discover that he cannot get a line of site. He told me we will not be able to get DirecTV. He packed up most of his tools. He left but never relayed to me that he will be leaving or what alternative I may have to receive service. After he left, I discovered a pile of hard concrete in my driveway, as well as my yard. And the 2 poles were still attached to my front roof and the roof over my back porch!

The very next evening, we had a rainstorm. My roof was leaking at the site of one of the poles, resulting in damage to my ceiling in the den. I contacted customer service the following day. A rep told me that I would receive a call from the supervisor within an hour. I waited 3 hours and got no call. I called again. Another rep told me that the supervisor would come out to my home, look at the damage, and remove the poles and concrete, as well as call me. No supervisor came to my home. I then called for the 3rd time. I was told a supervisor would call within an hour and come to my home yet again.

Needless to say, this was not true. I gave DirecTV a credit card number to charge for installation and an additional box at the beginning of this nightmare. I have asked about a refund. I have been assured I would receive one. I am still waiting! I have been left with damage to my home, charges to my credit card, and empty promises with no resolution in sight. How does DirecTV get away with this?

Two DirecTV techs came to my home for installation of their cable service. At that time, we were having a cable box setup in the living room and one in each of the two bedrooms. We just moved in, so we only had two TVs at the time of installation; one TV was setup with an HD DVR box. The techs set everything up and told us how to setup our cable in the room that we didn't have a TV, when we got one. A few months later, we purchased another TV and proceeded to hook it up to the box in the room that didn't have a TV.

The cable in that room didn't work! So we took the box from that room and tried it in the living room and another room, it worked. We took the other boxes and tried them in the room where the cable wasn't working. Neither of those boxes worked. It was time to call DirecTV. I spoke to two reps and a supervisor who all told me that even though I paid for the protection plan every month, I would have to pay $49.95 for a tech to come out to my house because I moved the boxes around. I explained to them that the problem wasn't the box since it worked in the other rooms. It was obviously the wiring. The supervisor said that the fee would stick because there wasn't a TV in the room when the cable was setup. I told him that the tech never said anything about a fee that if anything didn't work, especially since I thought I was covered with the protection plan.

The supervisor also stated that I should have called in a timely fashion, to which I told him I just purchased the TV that day and not weeks before, so I was calling in a timely fashion. I told him I wanted to speak to whomever was over him to which he told me his supervisor only deal with administration and would not speak to me. I told him they should either take off the cost of that one box the whole time I was billed for it or wave the cost of the tech coming out. He refused. I asked for the number or email information to the corporate office in order to file a complaint to which he gave me a PO Box to write to! I'm soon mad and I feel like DirecTV sold me a lemon and they refused to be reasonable.

My problem began in February 2008. I lost service during a storm so I called for someone to troubleshoot. I received an appointment for March 5, 2008 after 4 PM. No one showed that day and I still did not have service. I reached out to DirecTV again in April 2008 to inquire what the status was of my service. They informed me a technician reported to my home at noon but no one was home. I explained that the appointment was for a later time. The CSR informed me that the technician will report at their convenience and the time given to the customer is just an estimate. The CSR informed me that I would be required for the service during the time. After several calls to Customer Service, my service was restored and I was told that I would receive a credit. The credit never appeared through my July statement. When I contacted DirecTV again, I called to cancel service and paid for the services I received. I gave them my credit card information and they charged me an additional $300 for cable boxes. I returned the cable boxes in the packaging they sent to me. However, they have never removed the fees and have continued to harass me through collections even after I have informed them of the problem. To date, my credit is marred by DirecTV in the amount of $483.59.

We decided to get a service from DirecTV. They came out and installed what we ordered but we could not connect to the Internet. The tech got on our computer so he could connect. Now, our printer doesn't work and we are having troubles in connecting with other boxes in the bedrooms. We called DirecTV. They sent another tech and he advised us that the other tech installed the wrong box; it was not compatible with our router. He would not install the correct box because he did not do the job. He also stated that they would have to run a cable around house to our router.

Me and my wife have called them many times to get the job done. They called back saying that they will take care of this. But I waited and they never called back. This has been going on for about two weeks now. The tech called us on 09 Sept 11 and said that he was in Orlando so he would come on 12 Sept 11 in the morning. It is now past 1200 and I have not heard anything from them. I guess I now have to get back on the phone and talk to many people just to get someone to call me back. It usually takes 30 minutes to one hour to get in touch with a supervisor and no one has resolved the problem. DirecTV also have many hidden fees that they don't tell you about. This has been the worst customer service I have every dealt with.

I have not received a phone call since yesterday about my repair status. I spoke to a supervisor yesterday and nothing got resolved. I am losing money from work to stay home but I still have not received any phone call as to when they are coming. This is the worst customer service I ever had. I am going to lose it and whatever actions I take or do will be blamed on DirecTV. I have told supervisors on the phone to make notes that I am very pissed off with the way I am being treated as a new customer. I am feeling sick to my stomach knowing that I have been home from work for two days and not making money while I am waiting for DirecTV to call me back.

If this does not get resolved by today, I am going to flip out and whatever actions I take will be blamed to DirecTV for pushing me to the boiling point. (I told the supervisor this). I hope that I get a phone call today at **. I am very pissed off at the service I have received. I hope that I don't do something stupid because DirecTV does not know how to take care of customers. You have been warned about how I feel and I can't handle my emotions right now, knowing that you guys are costing me money by sitting my ** ** at home waiting for a call or a technician to show up.

You would think that because we have been with them for at leaset 6 or 7 years that they would try their best to make us happy without being without our TV for a week. And without making us spend $141 for something that should not have happened. Things could have been worse, our home could have burn down and we could have been asleep.

5-25-01, contacted Directv because receiver was not working, an assessment was conducted by technical support and expanded technical support; an appointment was made for 05-29-01 for a technician to come to my home.

I believe that Directv's slogan "the goal is personalized service" is false advertisement, how can I get personalized service when: 1. They cannot provide a technician to conduct service at a time convenient to me when I have sat home waiting on one who did not show or have the decency to contact me personally but had someone to. 2. What compensation can Directv provide to me for missing work?