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Linda of Millbrook NY (07/03/08)
Direct TV is taking money from my checking account every month and we havn't had service from them since April 1. I've called I've told them they are not authorized to go into ny account but they continute to. What can I do?
David of Rancho Cucamonga CA (07/03/08)
we had directv service for 7 months and ended up moving. commercials advertise that directv would move their customers for free, but when we called to have them move us, we were told because of our account we would be charged $50. we agreed to it. when the technician showed up he told us he couldn't install the service because of some trees and that our only options are to cancel service or pay the monthly service even though he couldn't provide it to us.
so we cancelled the service and got charged a cancellation fee even though it was a default on directv part and they charged us the $50 dollars to move us even though they didn't. the technician wrote on his paperwork that he didn't do the work because we had cancelled but the records show that we didn't cancel until after the technician left.
Deborah of Newport Beach CA (06/27/08)
direct tv sent me to a credit collections agency for non payment of $90. I asked them what the bill was for and they said service in september/october of 2007 (bill was in california). i said that's impossible as i moved to Penn in june of 07 and did not move back to california until february of 08. i was with Comcast in pennsylvaia (penn) the whole time. furthermore, i paid them in full when i left california. they said i still owed the bill. that's ridiculous. i said where is my $50 for the referral of my nephew. the said 'no referral' because i owed them money they weren't paying me the $50 referral fee. i don't owe them one penny! my daughter first called them thinking it was monies owed for the equipment i still had, which was now in penn (i told them i was taking it and they said it was fine).
so she mailed the equipment back and when they received it they mailed the box back to her (unopened) and said to return it in their box, which will be prepaid. they said they would send their own shipping box in 3-5 days to officially receive it packed in their box. they never sent the box and that was June 2, 2007. now i call direct tv myself because i am getting collection agency notices/calls. direct tv said they do not want the equipment back, i owned it now and said the bill was for not receiving a payment in a 9/07 billing. again, i told this rep that i did not use their equipment... that i was in penn during this billing cycle and using Comcast (penn).
i am going to set up my own direct tv consumer complaint site and get enough complainants together to file a class action law suit. it's time direct tv pays for its outlandish business practices.
damages to me are: harrassing bill collector calls, direct tv rep calls daily, answering direct tv emails daily regarding this mess. THIS IS A NIGHTMARE FOR ME. my credit is in jeopardy, my blood pressure is sky high. i am on long term care with full time caregivers (eight hours a day). this has become a life threatening ordeal for me. i have heart disease and am on oxygen 24/7 PLEASE TELL THEM TO STOP CALLING ME (direct tv turned my account over to: financial asset Management systems)
Dan of Manchester NH (06/27/08)
My mother ordered DirecTV's DVR package in January this year. She was told there was no charge for the equipment with a 2 year deal. The dish was installed, and all was good, for a month. She was billed $500 for the equipment a with other misc. charges. It took a week to straighten it out with multiple calls, long hold time, and several transfers. It was finally worked out. Come spring, she started having problems with signal. The dish was installed with trees in the way and when spring came around the she lost signal.
She has been without service now for a month. She's been told that a person will be out numerous times, but no one has showed up. I've called and spent 5 hours over 2 days now just trying to get this resolved. I'm being told that they won't be out to fix it for a week and that they are going to charge her $49 to fix it. I've talked with 10 people now and have been transferred countless times. I can't believe how frustrated she and I are dealing with DirecTV. I was so frustrated I told them to cancel the service and they said there is a cancellation charge because of the 2 year deal. So she can't cancel service that she isn't getting and they want to charge her to fix their issue. Absolutely unbelievable....
With out service for a month and won't credit cost to fix it. Will not be fixed for another week, at least.
Susan of Emmett ID (06/21/08)
Directv took an unauthorized withdrawal of $270 out of my bank account because they claimed they didnt receive my receivers back. I have PROOF they did - the SAME DAY they STOLE my money! Now I have been told they will refund it when they can - no date given, just whenever. I am LIVID. This is ROBBERY. I will tell everyone to NEVER do business with DIRECTV and you can be guaranteed that I will never do business with them again!! EVER!
No damage unless i dont receive my money back.
Yvonne of Rio Rancho NM (06/19/08)
The amount I paid to Directv totalling $105.00 was not owed to them. I feel that I lost valuable time from my job on serveral occassions, and that they still owe me money from another account inwhich they were overpaid for services I did not receive. Also, my lawyer sent them a letter dated March 28, 2008 letting them know that I did not owe them any money, and they continued to harrass me thru a collection agency. I have paid this company over 24,000 dollars over the years and have never defaulted on my payments.
Lost between 6-8 hours of work to meet with installers who did not show up --or came unprepared. Do not owe the $105.00 early cancellation fee since Directv defaulted on their service/agreement. Directv Owe me $68.78 which are funds that Verizon paid to them after the services were cancelled.
Ke of Unionville IA (06/19/08)
In March of 2008, after having Directv service for over 7 years, I called to report my debit card was lost and to cancel services due to moving and request a final bill. I requested that the automatic payments stop because of the lost DC and I would pay the final bill when I received it. I received a bill at the beginning of June from Directv thanking me for a $138 payment.
I called my bank and inquired about this, sure enough, that amount was taken from my account on May 29 2008. I called directv and was told I never cancelled services and was being billed for April and May and since I had a debit card on file, they, according to a clause, we legally able to take the money. HELLO...I cancelled services 2 months prior to them taking a payment and my bill was paid in full. I basically am screwed out of that $138 and have no recourse.
Bruce of Oceanside CA (06/19/08)
We had been with Directv for nearly 7 years. Their service went down and prices went up. We switched to cable and canceled the service in May of 08. We received a final bill showing a charge of $125.00 for early termination fee. Well, we paid the remainder of the bill, leaving the $125 due. I called them asking the reason for it. They advised me that in April of 07, we activated a DVR. That's true, they had to send us a new one when the unit we had stopped working.
They unknowing to us, started a 2 year contract! We were never informed or asked if this would be acceptable. If so, we would have cut the ties at that point. They are asking us to send in a dispute letter, yet they have already denied this request 3 times. Twice on the phone and once through their website. This is completely unethical behaviour!
We still have an outstanding balance of $125.00 and they are calling us trying to collect.
Dave of Littleton CO (06/17/08)
On 1/31/2008 I subscribed to DTV through an agent, American Satellite, in response to a flyer that was placed on the door of my residence. The flyer clearly states that my service would be included all on just one bill by calling the Qwest office listed. The number given is, in fact, American Satellite, an agent of DTV and Qwest. Nevertheless, my service was delivered and installed the very next day great!
However, my problems began with the billing of the service. I was told that the first bill would be from DTV, and subsequent billing, and therefore savings, would be via my bundled service statement from Qwest. I expected my second bill to arrive from Qwest, which it did not, and all bills to date have been from DTV at a much higher subscription rate. For three consecutive months I have been told that all I need to do is pay my balance with DTV down to zero, and the service would roll to Qwest. I have done so for the past two months. I continue to be told by American Satellite that the error is with DTV; that they made the request in February and have over 1,000 customers affected by this same problem!
I have done my best to resolve this problem through the channels available to me (800 numbers and customer service reps who are not empowered to solve problems), and yet DTVs only reply is to pay the balance to zero and the account will roll to Qwest. Ive heard this so many times that Im beginning to doubt it was ever American Satellites or DTV intention to bundle this service with Qwest. In fact, I was told only today from DTV that I have to make the request to bundle directly to Qwest myself. Imagine my surprise when I received a letter a month ago from Qwest congratulating me and welcoming me to their bundling world! So obviously, Qwest is Page 2 of 2 expecting DTV to forward my account to them as well.
Confused? Me too. What is not confusing is the utter lack of desire by either American Satellite or DTV to help me! And I reiterate, I WANT TO KEEP THE SERVICE! Im left with my only option as a consumer, and that is to discontinue DTV programming and have all the equipment removed from my home, and take my spending elsewhere. Since I have obviously never received the service package that I agreed to, I also feel I should incur no further charges pertaining to service, fees, cancellation, etc.
I've had no recourse but to attempt to cancel the service because the billing problems don't appear to have an end in sight. As a result, they want to charge me a cancellation fee ($135), and expect me to pay a statement that I never agreed to pay ($98), and the extra fees I've incurred because they refuse to change my service to Qwest ($400)
Carol of Cape Coral FL (06/17/08)
Talked with a sales representative on 5/28 pertaining to a package. He said he was authorized to give me the best package for the price of the middle package of 39.95. I asked him repeatedly what the total price would be with 3 receivers and the DVR he stated 39.95 + tax. He also stated we had 15 days to cancel for any reason without any recourse. Before he hung up he repeated about the term of the package being 12 months, which I agreed to, but the service would be 18/24. I said absolutely not. I will not commit more than 12 months and agreed to amend it. He also stated that normally there is a charge of $19.95, but again that night he was authorized to make the deal without charge.
My BIGGEST MISTAKE WAS GIVING A CREDIT CARD NUMBER, WICH WAS TO HAVE THE $19.95 CHARGE, BUT WAIVED THE FEE BEFORE THE END OF THE CONVERSATION. I IMAGINE THAT IS HOW THEY GET THE INFO SO THEY CAN CHARGE YOU, EVEN THOUGH HE STATES IT WAS WAIVED. Installation was on 5/30 and at the time the installer again repeated, do not let them tell you anything different you have 10 days to cancel. One said 10 the other said 15. Nothing was ever signed, but a few days later I received a confirmation of costs totalling much more. I immediately called and talked to Greg, ID 100141616 a representative and supervisors who would not help me and stated that my contract for the service was 18/24. I stated that that was incorrect and immediately disputed it.
On 5/7 I received the bill and again disputed by emailing Direct TV. I received a response on 5/8 from Jayson, ID 410441 agreed to cancel the service and ordered boxes for the return of the equipment. He said I would be paper billed for the prorated days, which I agreed to. As of today, no boxes have been received to return the equipment and a call from my credit card company advising of a charge they were concerned about. After talking with my credit card company, I find out it was Direct TV charging me $523.00 for the cancellaltion. I called them and told them the entire story again. All of this to no avail and insisted no one had the right to amend the 18/24 and the charge was held.
I am willing to pay, my fair share and would agree had the conversation not come up and was adamend about not committing to the time and the sales rep agreeing to amend it. Not once did I sign anything, although the suspervisor said I did. I said show me it and she said we had a verbal agreement. IF verbal agreements stand up with them then their sales rep gave me a verbal amendment to the 18/24. I will hire an attorney if needed to stop their false representations and keep them from doing this to other people.
My credit card was charge $523.oo This all started because my husband lost his job and I was trying to cut costs by going to a cheaper provider.
Lyndsey of Laurel NY (06/14/08)
I canceled my service with Direct TV in April 2008. On May 30, I received a charge for $771.24 to my Mastercard. I contacted DirecTV on 6/3/08 and spoke with Danielle #304034. She said I needed to return the receivers. Once DirecTV received them my credit card would be refunded. I sent them back via FedEx. I called on 6/10/08 and spoke with Anna #100314120. She said the refund would be processed within 2 business days. When I didn't see the refund I called again on 6/12/08. I spoke with Ralph #10038355. He said the refund would take 8 business days and it was in the form of a mail check. He said he could change the delivery of the refund to credit my credit card.
I still have not received the refund. I also want to know why 3 employee's all told me something different. I just don't trust them and I want my money back. The $771.24 is holding on my Mastercard at 15% interest until I receive the refund. I need to pay the monthly minimum to avoid penalty from Mastercard. In the end this is costing me about $8 per month until I get refunded.
Victoria of Woodhaven, Queens NY (06/14/08)
In March 13,2008 I received a letter from a collector office called Law offices of Mitchell N. Kay. The notice practically said that I was supposed to pay $701.73 to Directv for the services I used in 2006 and they gave me 30 days to dispute the debt and they were willing to provide the verification of the judgement to me. I response the notice and they never send me a copy of the judgement. I sent my new address to the collectors. I called DIRECTV many times, especially because I wanted to have their services in my next apartment.
I was not able to transfer my current cable services to Queens because they don't offer services in Queens. Once of the times that I spoke with them I was told by a representative named Gabriel (3/31/08) that if I gave him my credit card # they will install the services on April 2nd, I did so and they did not come. My sister called them on 4/7/08 and they apologized for the inconvenient and they rescheduled another appointment on 04/10/08 and they came to install the services and since them I have been paying may bills. Apparently it was too good to be true. I received a letter from them this week telling me that they are going to add the $701.73 to my new account.
They claimed that I lived at [address] and I never lived in such address. I have sufficient evidence to prove to them or anyone else that in 2006 I was living at [address] I did not know what to do till my friend told me to call [number] and they told me what to do...I was planning to go to Small claims court here in New York Queens. Please help me out because I am not paying for some thing that some one else did. I am a social worker and this is not fair..I am calling my credit card tomorrow so they don't pay them.
When I recived the notice from the lawyer's office I was going through a very hard situation. My doctor had to precribe me medication to help me sleep. I used my time and my phone minutes when I could have utilized my time more effectively than making calls to speak with cruel people..Who did play games transfering the phone call to so many departments. I feel humilated by Directv. I really need an apology letter from them.
Mike of Telluride CO (06/11/08)
Called DirecTV to set up INTERNET and also Satellite TV service - a promotional package that they advertised on their website. Salesperson sells me on INTERNET and basic TV for $54.99/month. When the tech shows up, he says he knows nothing about the Internet set-up, but he sets up my TV service which is fine. I call DTV and they say they show no record of Internet Service ever being ordered, and they don't know where the figure of $54.99 came from. They could set up Internet for an additional $100 plus installation fee, contract, etc...
I cancel my service within 24 hours and I'm assured that I won't be charged anything since I cancelled within 24 hours. Sure enough, a couple days later, my first months bill shows up as a charge on my bank account. I call DTV again, and I'm told that my account will be credited once I return my receiver. Two days later, I am charged $460! for cancelling my service! I call DTV AGAIN and I'm told that this charge was a mistake, (since I did cancel within 24 hours) but don't worry, I will be credited in 5-7 business days.
After an hour of being transferred to managers, supervisors I am told there is NO WAY that I can be credited today. I ask for a fax or email or something in writing stating that no more charges will show up from DirecTV on my bank account, but they can't do that either.
Due to DirectTV taking $460 from my bank account which they admit was their mistake, but which they cannot refund form 5-7 business days, I am in jeopardy of my mortage payment, credit card payment, and two other utility bills possibly bouncing this week.
Clint of Bellflower CA (06/11/08)
I had DirecTV Installed as part of a Package Deal wwith Verizon Telephone service and Verizon Online DSL. A Couple of times, the Verizon Bill was paid, the ohone and Internet were working, But DirecTV disconnected. Customer Service stated it was because of Billing issues. I advised them the bill was paid and other services were working, after which they reconnected. I advised them September 28, 2007 after this happened a few times that I wanted direct billing to avoid any billing transfer issues between them and Verizon since they were obviously not in sync. I was advised that I would have to disconnect everything, submit to another credit check and then re-apply the contract under a different price.
Thgis occurred again and I eventually repeated the request on October 28, 2007 and December 28, 2007 with the same result. During this time I checked my bill and noticed dual billing. I checked earlier bills and noticed the same thing. I was told shortly after the installation in August 2006 that if I got the NFL package for 4 payments of $49.99 I would get free premium programming during that time. I was told it was promotional and would expire afterwards. I called to cancel before the 4 months were up, was still billed and the entire thing renewed in 2007 despite my earlier cancellation. I called about this and requested that the NFL package and the Premium channels be cancelled and credited. I went online to pay my bill directly after cancelling the Verizon services (I had checked online at DirecTV.com and had 2 bills due for approximately $109).
I went on the next day and saw 2 additional charges, one for approx $183 and another for approx $378. I called and asked what these were for and they stated Outstanding Billing. I reminded them about the NFL package unwanted renewal and was advised I would get a $183 credit for this. I then asked about the $378 charge. I asked if they had really gone 7-8 months with no payment from Verizon? They said it was part of the package deal. I stated that no part of the package deal involved $378 in DirecTV billable charges and Verizon's billing was being handled directly with Verizon. I called Verizon and was informed they had sent a A $383 CREDIT to DirecTV.
I called DirecTV back and was informed that they show a bill and that it must be paid. I was left on hold, transferred several times, treated rudelu and threatened with termination if this was not paid. I asked for an itemized statement showing what the $383 was for and they refused, insisting that I would have to get thet from Verizon. I informed them that Verizon insists they transferred information regarding a CREDIT, so why would I give them $383 when there was supposed to be a $383 credit against the account. I several times asked for a supervisor or manager, was transferred to other equally rude reps (i doubt any of them were supervisors). I got the same runaround, everyone refused to account for the nature of the charges and everyone threatened termination.
I advised them that if they terminated the service because of THEIR billing error, I would not only no longer utilize their services, but I would also use every outlet to relate what has happened so others won't make the mistake of trusting them for CUSTOMER SERVICE in their decision of whether or not to use their products. I told them to make sure they get their facts straight and consult with their upline management and Verizon Liaison prior to disconnection because this was their error and they have made no due dilligence effort to determine the truth or take remedial action. My service was disconnected in February 208 and I began getting calls and letters from a collection agency. I also get occassional letter from DirecTV with all charges (including the $383 CREDIT they insist I must pay).
DirecTV has been disconnected. Collection agency calls/letters with a Credit Report entry.
Paul of Goodyear AZ (06/11/08)
I was charged $400 for early cancellation of my service after getting a replacement DVR unit for a faulty one thereby extending the commitment for another 2 years. I should not have had my contract extended thereby increasing the early cancellation fee.
$400
Danielle of Aurora, CO (06/06/08)
On November 26, 2007 I moved in to a new residence. When the first install guy came he stated that he did not have a ladder to climb up on the roof. He stated that I had to call and reset the appointment for another day. A couple of days later a second gentleman comes and installs the dish. He did not need a ladder and did not understand why the first install person told me that story.
The promotional package that I received was: purchase NFL ticket receive all of your other programming for free. The package was to run from 11/30/07 03/26/08 with four required payments of $69.99. On March 25, 2008 I called Directv to pick out my new package that was to start on the next billing. When I received my bill that was due in May I was charged for the promotional price AND for the new package. I spoke with Directv and they said the charge was in error and that I would be credited. The very next day the charged was reversed with a reason code that the credit was issued in error. No notification was ever sent to me.
When I get my June bill it has an outstanding balance of $69.99 plus new charges. I call Directv once again on 06/04/08 and they state that it is a valid charge. The person told me that the billing had to do with the phone company and I would have to call them. I call the phone company and they state they have nothing to do with Directv changes. The phone company bumps the call back to Directv. I ask again to receive clarification as to why there are two charges (promotional and current) on my bill. Billing department says that is an error and I should see a credit on the next bill along with a letter in the mail within two business days.
06/05/08 the phone company calls to follow-up that the billing issue was straightened out. The phone company conferences me in with Directv. I get this guy who is rude, loud, and out talking me. He says that there is no credit and I need to pay my bill. I asked for his name and company id since he was feeling great animosity towards me. The customer service agent hangs up on me. Funny thing is when I get home all of my movie channels are cutoff.
So yeah no TV for me and no one to help me.
Caroline of Chappaqua, NY (06/06/08)
In 2007 we purchased a HD TV and asked Direct TV to provide us with a HD satellite box. Over some months I continued to get limited reception on local HD channels (the screen said searching for 771). After a couple of calls to technical support, Direct TV decided to send a technician out to either fix or replace the box. The technician indicated upon arrival and inspection that the box was defective (they have had many complaints about the box).
A month later we decided that the service was spotty (particularly during any weather), the price too much and we no longer had a need for the NFL package (our reason for signing up originally some years ago) so we called to cancel the service. The representative indicated that our acceptance of new equipment locked us into a 2 year contract...and thus to cancel would cost us $460.
First of all, no one mentioned a 2 year contact at any time, particularly as regards this situation where we were given a replacement box for the defective one they originally sold us long ago. Second, I did not sign anything (the standard contract is worded weakly at best and does not mention any 2 year commitment).
I do not appreciate having been a reasonably long time customer and then being slammed with a huge bill when attempting to leave.
Evelyn of Imperial, CA (06/05/08)
they put me in a twelve month contract for 34.99. never was my bill 34.99. when my 12 months end they say i am in a 18 mo contract, than they say no 12 months but because you move your stuck till october.
my bill is high. i want to cancel and they are making me feel as though my rights are now violated.
Sharon of Scotts Vallye CA (06/03/08)
Order Direct TV. Sale rep guaranteed that first bill would only be 39.99. I ordered to have it set up. Gave direction when setting up to not have anything showing in the front of the house. My understanding was that they were going to use the same cable wiring as the cable companies. They drilled wholes in the house and have wires over the front of the house.
I am a renter, and the landlord only gave approval if they set the system up completely through the back area. Then when I got my bill, it was 68.99, and they explained that I have to wait 6-8 weeks for each rebate of $23 per month. The sale rep on the phone said my first 12 months bill would only be 39.99.
Patrick of Ridge NY (06/03/08)
Last year we bought a new motorhome with a Directv receiver. We paid for the receiver. We went to florida in October and called to activate the service. After speaking to many of their representatives who did not seem to understand the concept of a motor home with receivr & antenna installed, we finally got someone who said they were with the RV section of Directv. They said we could activate for a period of three months since it was temporary use only.
They continued to bill us beyond that time and insisted there was no such thing as a seasonal 3 month hook up. I settled with them and paid $112 diusconnection fee. They have now sent me a $55 bill for using the equipment that I own or they want me to send the receiver back. I spoke ot them again but no one can do anything.
Scott of Fort Worth TX (06/02/08)
I initially called to cancel service with Directv in Sept. 2007 due to a move and dissatisfaction with customer service. I was convinced to stay in exchange for several perks. Following our move, directv installed our dish on 11/8/2007. Our first bill was 377.00 with an immediate disconect notice.
We called billing and, after being redirected on numerous occasions we finally reached someone who indicated the bill had neglected to include our perks and had actually triple charged for service. I was told the matter had been resolved. The next 3 months were generally the same with overcharges.
I finally requested to cancel service after having notified customer service verbally, and in writing, of my intent should they be unable to resolve the billing disputes. Again, directv overcharged and I cancelled. The following month I receive a bill for early termination, which I immediately disputed in writing. I received a prorated early termination, which I again disputed in writing. I have received calls and letters from a collection agency, which I have disputed in writing. Today, I received a letter that this collection information will be reported to the credit reporting agencies.
I have received overcharges on taxes, from what I can decipher on the bill, which were never corrected when billing was corrected. I am now facing damage to my credit score. I have researched and this appears to be an ongoing problem with Directv.
Oscar of Saint Petersburg FL (06/01/08)
Upon cancelling my service I request that I be sent a paper bill instead of the payment being deducted from my bank account. I told the cust service rep that the account was being deactivated and to send a regular paper bill to me. She said that would not be a problem as a box was being sent out for return of their equipment.
On May 21, my account was hit by their bill and caused several checks to not clear. I had told her not to collect from the account due to funds being avaliable for certain outstanding items only. I have know had to pay not only fees to my bank for bounced checks but also to the companies the checks were written to. So far 300 dollars plus. I was happy with Directv before but this was uncalled for and poor judgement on their part
Directv only offered that if i returned as a customer I would be given certain discounts and that was it. No appology for the mistake or any other type of assistance.
Kristen of Albuquerque NM (05/20/08)
My mother ordered Directv bundled with Qwest. The technician installed the equipment, then was told by his own customer service that they would not activate the service unless they were given a credit card number. Stupid me, I gave them mine. The next day, we called Qwest to straighten things out and discovered Directv had created an account in MY name. Qwest demanded they cancel this account and restore my mother's - there was never any explanation of why her activation was denied in the first place.
A few days later Directv started taking money from my bank account. The first phone representative told me they had no record of this account and I would have to fax them the information. I did this, and told them, in writing, not to take out any more money and asking for an explanation for the charges. I never received a reply. A few days later, they took out more money, no bill, no explanation.
I was told it would take months to get a refund, if one were owed, so I filled out a form with my bank and they returned the money from the first set of charges. In January, Directv called to say they had a refund check, and I told them the amount they were sending was in error and not to send the check. They did anyway.
Two weeks later I started receiving Past Due notices stating they would disconnect my service and telling me I needed to return their receivers. Since I never had a service to begin with and did not have their receivers, I finally filed a complaint with the Attorney General in our state. I sent Directv a copy of the complaint through registered mail.
Four days after they received the complaint, they turned me over to Allied Interstate, a collections agency. I called Allied to tell them I was disputing the bill and had filed an official complaint. The woman began yelling that I owed money for an early termination fee. Another representative later told me the complaint was mis-read. After requesting account information in writing, twice, the only response I received from Directv was sent by the Allied: a copy of an unsigned letter from Directv's Billing Department stating that they found the debt to be valid. Still no explanation of the charges or any acknowledgement of my complaints.
About three days later, Allied sent a letter stating that I had ten days from the date the letter was postmarked to submit the money. I received this letter five days after the postmark. I immediately sent letters to Directv and Allied stating that they were in violation of the Fair Debt Collections Practices Act for refusing to supply me with any written documentation. So far, I haven't received a reply. Our Attorney General is swamped and it could take some time for them to reach my case. I suspect, however, that Directv and Allied will take illegal action against my credit long before that, and it will be my burden to fight it in court. Directv is the most unethical company I have ever dealt with, and I am sure that some of their actions have been blatantly illegal. I also believe that, sooner or later, they will try to stick me with this $400 early termination fee, on top of whatever they have been charging me for.
I have never had a single black mark on my credit history - until now. The stress is literally making me sick. Less than two weeks before all of this started, I had radical throat surgery to remove a cancerous tumor. I've had to spend so much time on the phone trying to resolve things and protect my bank account, the inflammation of my larynx grew so bad that it took almost two months before I could swallow without choking. I have medical documentation for this. I've informed Directv, in writing, that phone conversations are difficult for me right now, and it makes no difference to them whatsoever. Can you help??
Sharon of Loganville GA (05/13/08)
I signed up through AT&T for bundled service with Direct TV. I was quoted 44.99 for DVR Plus service w/ 4 receivers and 3 months of showtime/starz for free. My first bill was 69.01. Base rate for service 62.99 and 23.00 for show/starz 4.99 for 4 receivers. I got credit for 1 receiver @ 4.99, credit for starz/show @ 23.00 and credit for bellsouth bundle @10.00. This month I was billed the same as above with the exception of they changed my package to include HBO/Cinemax which I did not order. So I was charged 43.00 instead of 23.00. I was charged a partial month from 4/21-4/27 at a rate of 10.03 and then credited 5.37.
My bellsouth bundle credit went from 10.00 to 5.00 this month as well. My bill went from 69.01 to 98.67. I can not get any resolve on the fact that I did not order HBO/Cinemax and it was there error. When I inquired about cancelling my service, I was told I was in a two year contract and I would have to pay approx. 300.00 to get out of my contract. I was also told in order to get my quoted rate of 44.99 I would have to sign up for the rebate online and wait 6-8 weeks for that the start and then my rate would be as if it were 44.99.
My bill is not affordable and I am in a contract that I did not have all of the information provided to me. I am not sure if the error is in the sales from AT&T in the bundle deal or direct tv.
Thomas of Stoutsville OH (05/12/08)
I had directv installed in Feb. of 07. The installer told me and my wife that the equipment would be mine after my 1-year contract. The fee was set and the installer put on 2 units and refused to do the 3rd because we were remodeling that room. The 1st months bill came and was for 2 additional charges of $5.95 each for protection of my equipment. Later I had the 6 month free premium channels cancel for the trial period but my bill started to go up. I kept on waiting for about 7 months to get my rebate check for the dvr(free one) and then the games began. I had a price of $76. then $66. then $70, then $78 and now $81. and change for the same service all in the last 14 months.
I contacted Directv and told the I would like to cancel and at that point I was told I had a 2 year contract with them and there would be a cancelation fee of between $12.50 per month and $480., depending on what jackass I listened to. I argued that I never had a 2 yeard contract and they have harassed me with threats of outlandish bills for cancelation of the service.
When I have told them to produce this 2 year contract they say they can't because the contract was through a 3rd party, the installer, and it was my problem. I feel that they have the problem to produce this contract since they claim I signed it. Still, I'd rather keep their service for now and warn all my friend about what they are than to stop it just yet.
Rae of Ashland AL (05/12/08)
I cancelled my service with Direct TV in February and asked them to come and pick-up their equipment, yet I continued to receive late payment notices. Then, last week, they, Direct TV took $1,137 from my bank account without my authorization or approval. What can I do?
I have numerous overdrafts and bills that I cannot pay because of Direct TV taking every cent I had. I am completely distraught, worried and at the end of my rope. Please help!
Jody of Ravenna OH (05/09/08)
I had nothing but unresolved issues and what feels like fraudulant bait and switch. I agreed to the $29.99 monthly plan, this was post a guaranteed mailed in my bill rebate. I was assured it wold be in my paper bill, and was easy to activate. Strange thing is I never once in the 6 months I had the service was able to receive a paper bill. I called multiple time, used their web numerous times,they assured me one was coming, and even stated they cold not control the US Mail. All my other mail arrived every month without fail.
SInce I never received a bill, I consequently never received the rebate, and had to pay the $59.99 price every month, never late. I then moved, knew I could not get line of sight, had to term the contract. I called the customer resolution department, was quoted a penalty fee of $12.50 per month, for the remaining 12 months plus my final bill of $7.01. I authorized that amount to be debited from my account, I even asked jon to recheck his figures,stated I needed verification, d/t such horrid service from the company, he did, and the numbers were the same. I was then debited $351.69, sending my account into an additional $136 in o/d charges.
I contacted Direct TV and was told that yes, they indeed verify that all I had stated was correct, I was told the wrong $ amount, and I was indeed charged at the price point of $59.99 without the rebate ever being received, because they see I did not ever receive a paper bill, but that was all too bad, no refunds, no apologies, it was within their rights to debit me for any amount, the authorized rep was wrong in what was stated, and since I had no paper EVER from the company, I had no manner to verify anything from the company! I could file a written complaint and mail it to their Colorado office. They were doing nothing to correct or resolve the issue.
I have just moved--incurred multiple expense, planned ahead for the amount I was stated the final bill would be, but with the bill being over two times the amount I authorized, plus the 4 over draft charges that this incurred, I am in a dire situation. I am a single mom of 4 teenage sons, working hard to make all of this work month to month. I pay my bills, I operate in good faith with all, and I do not over extend myself. This was callous, and I feel I have been a victim, something that has never happened to me prior. We are devastated right now. I am not sure how I am going to pay my rent this month with an unexpected debit of $487.69 that is not in the budget!
Jennifer of Chapel Hill NC (05/08/08)
UNAUTHORIZED charges after I moved to a new state. In spite of many long phone calls, nothing has been resolved. Each phone call is another experience of listening to DIRECTV giving facts, conflicting information - - the run-around over and over again. A simple question like, Please give me a list of my account payments is turned into an backwash of jibberish, impossible to decipher. NO ONE - including supervisors - gives direct answers to questions.
They still owe me hundreds of dollars and I have no idea of how to get my money refunded. They said they issued a credit to me in April, yet their files contained info for an expired credit card. I have no idea how to get my money back.
Julie of Redondo Beach CA (05/06/08)
I called in Jan. 08 to cancel the direct tv account i had for 3 years... they talked me into staying by giving me a free DVR and a discounted package. Never mentioning anything contractual...i had already fulfilled any kind of contract with them. SO ...i was layed off from work and called to cancel service and they said ok they would send a box for the DVR..done.
Well my bank account was just charged $472 for a early disconnection fee unbeknownst to me. Besides they charged this fee without approval ... i called to have them reverse this due to i had never agreed to any contract with them they refused to refund it and told me to send a letter to their billing dispute department and it would take over 2 weeks for a response. This is extremely exorbitant fees - and should be explained to the customer at the time of cancellation so at that time i have the right to determine what to do..they purposefully do not tell you because they will automatically charge your card and know that they will not reverse the fees. Very Shady..
Withdrew $500 out of my bank account.. which was part of my rent money...
Pierre of Dayton OH (05/02/08)
Signed up for Direct TV through a promotion by Cincinnati Bell in January of 2008. Was told $33.90/month for 1st year. Have yet to be billed properly. Every bill is different and every month I waste my time talking to a Direct TV rep. that promises me the bill will be corrected,which never happens.
I thought I had finally solved the problem last month, so I authorized Direct TV to automatically charge my credit card every month. Big mistake! They charged me $74.70. I am finished with TV lying providers. Same thing happened with Time Warner!
Loss of time, stress
Charlene of Irwindale CA (05/01/08)
Direct T.V went in and drained my bank account without my permission leaving me with only $2.22. I nver authorized them to take payment form this atm card , When I set up account they took $200 from a washington Mutual credit card as a depist and that was the only card that they had on file with my permission. Several months ago my fiancee at the time who is now my husband made a 1 time payment using his atm card, (I was recently added to account),
Well this morning Direct TV went in and withdrew $343.54 without any permission or authorization to do so. This card was not placed on file by either one of us. I tried calling Direct tv several times this morninig and was hung up on 6 different times with no reslolution. I am in the midst of filing a police report as well as contacting the better business beaureu. My financial institution has tried to get resloution on this as well but Direct TV will not co-operate with them either.
My kids and I have no money now for groceries, my electricity, water and gas bills are due today and are final notices which means they will get shutt off if not paid by 5 pm today. I have been in tears here at work for the last 2 hours and feel like I am going to have an emotional breakdown. We now have no money to pay for the things that were due today and I do not know how I am going to put food on our table. I desperately need your help.
Deborah of Vancouver WA (05/01/08)
I went online 2 days ago, April 29th, and the balance on my account showed as $8.28 so I paid it. Today, I get an email telling me my current bill is due. I went online to view it and it showed a previous balance of $64.28 and a total due of $117.87. Fortunately, I almost ALWAYS print out important pages from the Internet when it involves payments I make and I did so this time. 2 days ago, after paying $8.28 my Account Balance was ZERO, Past Due amount was ZERO, and Total Due was ZERO. Now, I've got a bill for $117.87 which I am totally unprepared for and did not expect.
I'm retired and living off a small pension. I have to budget carefully so this is a total shock. No explanation for the Previous Balance, since I just signed up with them 6 weeks ago and was billed for the first month in advance.
Joanne of Bogota NJ (05/01/08)
I had a malfunctioning DVR that was replace in 10-07 with a different model because the original model was no longer available. This new unit failed in 1-08 and was replaced. The second unit was failing and I canceled the service and had to return the unit. I was billed a $400 cancellation fee for early termination even though I had a DVR for over two years because activation of the unit in 10-07 created a two-year obligation. I tried to explain that I didn't sign a contact to this effect or remembered any disclosure about it, but to no avail. I only canceled the service because the neither of the new units worked properly or consistently.
I was assessed a $400 cancellation fee for canceling a service that did not work as promised, after many tries at fixing the problem.
Barbara of Jersey City NJ (04/30/08)
On March 26, 2008, technicians from Direct TV came to our condo to install a Direct TV dish. When they installed the dish, we were not able to get any signal at all. They worked on it for a long time with no success. The installation team decided at this point to just close the account, as there was no point in having it if we could not get a signal. They immediately called Direct TV and closed the account for us. We were sent a box to return the equipment in, which we have already done.
Direct TV's billing dispute team has decided that this fee is legitimate. They claim that we had already had the service activated prior to installation; this is a lie. We had Comcast Cable TV when the technicians entered our apartment, and we still had Comcast Cable when they left. We did not have Direct TV for even 30 seconds. In addition, we never signed anything. We also were never informed that there would be a cancellation fee -- of $350.00!
The billing dispute team claims that we agreed to an 18 month commitment. We did, but we did not realize at the time that the technicians could not get a signal, and as I said, nothing had been signed. I do not feel that we should be charged an early cancellation fee. It was not our choice to cancel. There was no choice to make. It simply did not work in our home. This is an outrageous fee, and we cannot afford to pay it at this time. In is also very unfair.
We thought there was an understanding that the account had been immediately closed, and that there would be no further charges, as there was no further service (or no service at all). I am now getting harrassing emails from Direct TV threatening to charge my husband's debit card, which they have on file, which he also closed today. I cannot believe how ruthless this company is. I hope you can help. Thank you.
The damage is that we have NEVER had Direct TV. We are already having financial troubles and cannot afford to pay this fee, even if we thought it was legitimate. It was never disclosed that we would be charged an astronomical cancellation fee. And nothing was cancelled. Their product simply did not work in our apartment.
Kathy of Orlando FL (04/29/08)
MY contract was a set price of 49.98 for 18 months. I have only received one bill and it was in the amount of 79.64. When I called billing for direct tv, they informed me that I had to go online and fill out a rebate form for 18.00. I was not informed of this when I purchased the contract agreeent. However, they could do this over the phone and my rebate credit of 18.00 would show up on my statement in 6-8 weeks.I asked them why they couldn't do a credit on the account and was informed that (they the customers representatives are not able to manually change any billing charges.)
I once again asked her why I was not informed of this when purchasing the agreement and she said I'm sorry you were misinformed Well, misinformed doesn't pay my bills, I do.. Wow, I'm only in the first month of billing and am already leery of this company. I only wish I had had internet service so I could have checked them out before calling direct tv. I have read all the other complaints from customers and apparently this is Direct TV's normal practice. Unfortunately for anyone reading this complaint, you have probably already been bitten by the Direct TV scams.
There goes my budget
Lana of Bethesda MD (04/29/08)
My significant other and I attended a Home Show at FedEX Field on March 29, 2008. Mr. Vincent Cottrell was at the exhibit booth representing DirecTV. During his sales presentation, he explained the main cost difference between Comcast and his company is that with DirecTV, customers purchase their equipment up front. Therefore, there are no monthly rental fees on the equipment, providing a substantial savings each month. Based on that information we agreed to a two-year contract for DirecTV service.
Upon receipt of the first bill, we noted there were fees of $4.99 for each receiver. When we inquired about this, we were told these are mirroring fees, not lease fees. Nevertheless, regardless of their name, Mr. Cottrell failed to divulge these monthly charges to us in his presentation. We attempted to contact Mr. Cottrell on several occasions but did not receive a return call. Furthermore, the upfront charges for the equipment paid on a credit card were in fact not to purchase the receivers but are actually lease charges too.
Contrary to Mr. Cottrell's claim, the company states we DO NOT own any equipment. In our last contact with a company Resolution Specialist? today, DirecTV refused to offer a resolution, stating in effect theres nothing we can do.? We believe that, had we known the true, total monthly charges, we may well have decided to continue with our Comcast service. To address this blatant matter of deceptive business practices, we request your office to investigate our complaint and seek an amicable resolution. Our requested remedy is for the company to waive all $4.99 mirroring? or lease? fees for the duration of our contract, and to reduce our contract commitment from two years to one year.
We believe we should not be responsible for additional charges not mentioned at the sales presentation. We feel duped. A letter containing the above complaint was mailed to the Washington, DC, office of the Better Business Bureau on April 29, 2008.
Sherri of Spring TX (04/26/08)
I had 2 months left on a contract with Directv. The receiver started mal-functioning. This was the end of Oct., 2007. I called tech help and was told numerous things to check and try. Nothing seemed to work. The technician said I had to have a new receiver. He transferred me to someone else that told me that I would get the equipment within 2 business days and to mail the old receiver back to them or I would be charged $249 if they didn't receive it in 10 days. Also, I would be billed on my next statement a $19.95 charge for shipping and handling. The box contained a receiver and information on how to send the old one back. Nothing was said about a renewal contract. My contract was up Jan. 6, 2008.
On Feb. 12, 2008 I subscribed with AT&T -u-verse for TV and internet provider services. I already had AT&T internet, but wanted all my computers to be wireless and that's why I switched. My installation date was March 10, 2008. I called Directv to cancel my service and was told that I had agreed to a new contract and would be charged $225 for early cancelation. I disagreed with them and they tell me I am liable. They said had I owned the equipment, I would not have been under contract. Then they told me I had bought my original equipment and that is not true. I asked if I had owned it, why did I have to return it with the threat of a $249 charge. They said I misunderstood. Then in March 2008, I received an e-mail from them saying I had agreed to the contract and my new equipment was activated on Feb. 28, 2008. They said I agreed verbally to a 2 year contract.
At that time I had already subscribed to U-verse and had an installation date set. Why would I accept a 2 year contract knowing I was going with u-verse. I have done a lot of research and have discovered on the BBB website that this has happened to thousands of people. I have also read numerous reviews written by people on the BBB website and they have stated the same thing. Also, if you file a complaint, you can't write a review on the BBB site, so these numbers of complaints are even higher.
Also, I have discovered that equipment seems to conveniently mal-function has consumers are getting to the end of their contracts. If they can push a button at their offices to fix a problem, they can push a button to create one. Consumers will never be out from under a contract with them and then they collect hundreds of dollars from unsuspecting consumers. I also discovered that in 2005, 22 states filed suit against Directv for not making customers aware of the renewal contract. At least 4 Directv reps verbally and in e-mails to me have said I did not sign anything. They said there are no written contracts, that everything is verbal. One person, Rebecca, ID # 407561 told me that I had a contract with Directv, but they did not have one with me. I thought contracts were between 2 parties. Well, not in this case.
This week a rep from the billing department called and wanted me to give her my credit card number or my bank account number. I would not do it, she became rude, I hung up. The next day, someone called again. She said she was recording. I told her I was too. She asked for my credit card or bank numbers. I refused. As I was asking her a question, she hung up on me. When I first subscribed to directv, I was well aware of the 2 year contract, but at no time did anyone tell me that I entered a new one. I would not have agreed to it. I would have paid for 2 months early cancelation and be done with them. Also, some people have been charged as much at $600.
When I asked how they arrived at this figure, no one would tell me. Rebecca kept contradicting herself so much, that I actually laughed and asked her if she heard what she was saying. She laughed too. I really don't think any of this is funny. Please help and hold them accountable. As I delve deeper into this, there is so much that is shady.
Early cancelation fee of $225 charged deceptively.
Rita of Slidell LA (04/23/08)
I signed up for the vacation program on my vacation home after being told that I could turn my service off and on as many times as I wanted. I would only be billed for the actual days I used. After 2 months, I was told that the company has the right to change the terms of the contract and that I had to abide by it during the 2 yr contract. This change was that I could only turned the service on and off two times during the year. I feel that this change in terms of the contract by the company is equivalent to the Bait and Switch items in retail sales. Is there any way to put a stop to Direct TV from doing this?
Below is a letter I sent regarding Direct TV agent giving me misinformation just to get me to sign up. I asked him to verify with his supervisor that what he told me was correct. He put me on hold and came back on the phone and stated he did verify the information and that what he told me was correct. However now I am told that instead of unlimited suspensions, I am only allow 2 suspensions per year. And if I have two accounts, I will be allowed 4 suspension? Why would I sign up for another account and another contract for 2 years, I am having too much trouble now. I requested a written copy of your DTV vacation contract/policy but have not received one yet.
I received a phone message today on my voice mail from DirectTV regarding this letter below. It gave me the pat answer everyone else gave me: that there are only two suspensions per year and if I have two accounts I could get 4 suspensions. And the person also stated that I could not get the 3 free months while the account is in suspension? Regardless of whether I used the DTV for 1 week or 2 weeks in a month, there should have not been a charged for Starz movies for Nov, Dec, or Jan. It did not address the fact the I was given misinformation just to get me to sign up with DirectTV. I would hope that DirectTV would honor what the DirectTV agent told me, or let me out of my contract without paying any penalty since it was obtained under false pretence, OR allow me unlimited suspensions as I was initially told to get me to sign up.
On November 16, 2007, I spoke with a Direct TV agent regarding getting Vacation Service to my vacation house in Many, La. He informed me the following and upon my request he confirmed this with his supervisor that the following information was correct: 1. There are UNLIMITED number of times to suspend vacation service. But it could not be suspended for more than 6 months at a time. 2. Free Starz & Showtime Movies for 3 months 3. $10 monthly reduction x 10 months 4. Only billed for the actual days of use. 5. 2 year contract The Problem: I am very disappointed because the Direct TV Vacation Program Services above that was told to me now seems not to existent. The DTV agent now tells me the following: 1. NO Unlimited # of times to suspend vacation service. Only can suspend service 2 times & for up to 6 months a year. (another DTV agent said it was 4 times). 2. There is NO $10 monthly reduction on the vacation program service. 3. There is NO FREE Starz & Showtime Movies for 3 months on the vacation program. I resent being given misinformation to just to get me to sign up to DTV! Resolution: To resolve the problem I am asking you: 1. To abide by what the original DTV agent verbally told me initially (and who said he verified it with his supervisor) when I signed up in Nov 2007. Especially the UNLIMITED # of times I can suspend and reconnect the vacation service. 2. To send me a copy of the VACATION HOME SERVICE CONTRACT.
I have never received a copy of the vacation program service contract, only the regular service contract. It would be to Direct TV benefit financially to have customers suspend and reconnect the vacation service for unlimited number of times during the year. The more reconnections to the service the more money for Direct TV. Rather than limit the number of suspensions for a Vacation Home Program, you may want to consider charging a small nominal fee to suspend service each time. According to DISH TV, their Vacation Service is a flat $5.00 fee per month with NO limit on the number of suspensions. And you pay only for the days used.
I am locked into a 2 yr contract that they claim they have a right to change after I signed up. This is totally unfair.
Pamela of Springfield OH (04/23/08)
My mom took a package deal and discovered it wasn't what she was told she'd get. She terminated 3/14/08. She was told she would have to pay 470.00. I was told she had 15 days to terminate which she was in that time frame.Then within 5 minutes I was told she only had 24 hours then I was told she only had 3 days.We have requested that they waive the fees and twice I've been told they would and then another person will tell us they can't.She never recieved anything telling her that she had 24 hours or anything. she never got any paperwork for 2 weeks after she got the service.On her first bill she got the agreement 4/16.
She also paid 43.00 for 3 movie channels that she didn't want but they told her it was free for 3 months. I was told to dispute this to get the fees waived that she had a good reason and it would take 10 business days for a decision. Mom recieved the bill for 470.00 last week but no answer on the dispute. it has been about 15 days. Mom is in her 70's and I think they took advantage of her. I think customers should be given the agreement when they first sign up, not 2 weeks later. Eveyone I have called have given me different policies and one even told me they changed it that month when I questioned him on the amount of time to terminate service without a penalty. How can anyone know in 24 hours if they like the service? thank you for your time in this matter.
Pamela of Tacoma WA (04/22/08)
Overbilling for 27 months adding on receivers and technitions failed to deactivate the broken/old ones that were replaced. Direct TV has refused to refund the money or credit future bills for the amount owed us for the overcharging. since Sept 2005.
We have paid for extra receivers since September of 2005 which amounts to $150 over the course of 2 years, and the fact that this money was in their pocket not ours for this long. Additionally, 2 hours and 2 disconnects when requesting to speak with a party who could make a decision to correct the situation. After holding for 40 minutes and then 20 minutes I was disconnected by the party who was supposed to be the supervisor. The stress and feeling of abuse by the customer service reps today is incredible.
This is amazing that I could be shaken up so much by this, but it is my money and they clearly feel they can keep it and when I asked for them to correct the issue they already investigated and admitted clearly, they claim they cannot do anything for me for any issue prior to the past 60 days.
Mark of Califon NJ (04/15/08)
I was comparing pricing between Dish (which I had) and Direct TV. The sales associate said the programming for 2 receivers w/ DVR in their plus programming would be 49.98/month if I locked in for 24 months, Installation free. I asked associate if this was 49.98 for the contract period of 24 months she stated YES. I get the first bill at 68.83, and at the bottom of bill I was directed to sign up for my 13.00 rebate, never told about an online rebate. Which when subtracted comes to 55.83/month. I called Direct TV today and questioned this bill and they were less than helpful. They directed me to write to corporate HQ in Colorado.
Bottom line is the sales associates lie to get you on the hook and leave you talking to some customer service who cares less. Shes says I'm not within the 24 hour period to cancel, although there was no meeting of the minds here. I know if I want I can get out of this but I would rather resolve it.
Lori of Silverton ID (04/14/08)
I have used Direc TV for over 3 years, and I have had nothing but problems. When I first signed up, I was suppose to get all of these free items and I filled out all the appropriate paperwork and never got them. My DVR broke one month prior to my renewal or option to cancel service. I called to see if it could be fixed and they told me that I would have to replace it and sign a contract with them for an additional 2 years or they could not replace it. After being worn down and arguing with their CS reps, I finally did it so we would be able to get TV service. Now, I am being charged for MLB extra innings when I didn't order it. I had a boyfriend living with me over a year ago, we ordered it for him at that time. When he left, he called direc tv to cancel at my house and switch it to his location. So, it was automatically charged to his bill this month, so why charge me. He made it clear that he would be moving services and asked that they cancel service before it was ever billed. Well, surprise, it is billing me $40+ for the next 4 months. I called and spoke with 3 different individuals whom all said that they couldn't do anything about it. They said that that even it was pre-authorized from the prior year, even though we had canceled. They will not remove it from my bill, so now I am stuck with paying for something I will not watch. I would suggest that nobody looking for service go to direc tv without first reading all of the personal reviews from customers like me. I never had this problem when I worked with Dish Network. They had much better customer support. I will end up paying the 200$ + to cancel my service with them so that I never have to do business with them again. I feel as though I have been taken advantage of in the worst way.
Jennifer of Kennewick WA (04/11/08)
I signed up for DirecTV and the online ad stated that the account will receive a monthly credit of $18. However, they state that I only qualify for a $13 credit. I called and was told they could see that I was offered an $18 credit and will make a manual adjustment. I called back and they said I do not qualify for $18 credit because of my zip code. And, they don't have any records showing what I was offered. Hmmm..they had my record the first time I called.
Then I was told their records are proprietary info and none of my business. Then I asked to speak to Charles' (badge 401353) manager and he said he was the highest on the food chain that I'll ever get. I asked if he was the owner? No. Hmmm...interesting. He was extremely rude! I am finding a ton of these types of complaints online. How does DirecTV get away with this. I consider this deceptive and illegal advertising. I think they are breaking laws and practicing poor business practices. The cancellation fees are ridiculous...outrageous!!!
Jacques of Brockton MA (04/10/08)
I believe that I have been over charged by directv during the past 3+ years. As tonite I requested to be sent a copy of my payments records first the customer service agent had no idea where the charges came from and than they told me that it was my responsibility to pay my bill and that they can not provide me with a copy of my records. I beleive as a consumer it is my full right to request such document but it was refused.
Pamela of Lowell IN (04/06/08)
We've had direct TV for over (5) years. Initially, we loved the service and customer service made me feel good about spending my money on their services. As it is rare for a consumer to feel good about how they spend there money, we were happy Direct TV customers. For the past year Direct TV's service and customer service is horrible. The representatives has no knowledge and you can barely understand them.
Our bill is due on the 18th of each month and now we receive calls at any given time requesting payment..prior to the due date. Direct TV was known for customer care and service and now we are considering cancelling Direct TV beacause as a consumer, if you want me as a customer then treat me as a customer. Very disappointed in Direct TV and I will never recommend their service again and when ask I will encourage individuals to seek another cable company.
Patty of New Ellenton SC (04/02/08)
It started in Feb. 2008. I went to pay my bill online and when I put everything in then I went to authorize the transaction. It would not let me. I called the company but they kept telling me that I need to fix my internet. They upgrade their internet so much it keeps changing. They say that they send it to their special people to fix. Then I get an email saying that it will take 48 hrs. for them to research the problem. Nothing is being done. They say I can pay over the phone. The last time I did that they kept my information and they took out the bill out of my account with out my permission and caused me to have insufficient funds in my account. When I call them about it, all they said was sorry and that they are not supposed to keep any of their customers' information. So I will not pay online again. But they will not sent me a bill through the mail and I have not gotten a bill from them in 3 yrs. They do not want fix their problem.
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Candy of Yucca Valey CA (03/29/08)
I signed up for bundled services from Verizon-partnered with Direct TV (to save money) and was not told that all the free things that came with the Direct TV portion of my new billing pkg. were temporary upgrades - they were portrayed as FREE. Long story short, when my bill nearly doubled I had to get on the horn to find out what happened. Well., I immediately canceled all of the extras including the 2nd TV. (which had quit receiving reception anyway, because the dish became out of adjustment in the wind or something). I also was told I would Have to pay $79 an hour for them to come and fix that-Ha! forget it, it is windy a lot and I wasn't about to get roped into that cycle. I have subsequently canceled service and now am being charged a steep cancellation (early termination) fee. This is not fair or right. I am hoping that there is a class action lawsuit against this company, so that I may join it. Their customer service and billing and sales practices are highly unethical and criminal. They need to be taught a lesson. Help!
Senta of Hayward CA (03/08/08)
Back on 11/07/06 I got a bill from direct TV saying I order some pay per view movies. I called and I disputed the charges the box they said that the movies was order on from a remote control was not even hooked up and the reason why is I moved from a 3 bed room to a 2 bed room so they drop the charges. So we set up that the only way you could order movies is you must call in and give a pass code. When I moved out of my last apartment of 11/1/07 I turned off my direct TV they sent me 3 boxes for my (cable box) I sent them right back to them. About 15 days after my shut off they charge my checking account (64.00) so I called them and ask them who told you to charge my account without my permission they said we sent out notices in March of 2006 saying if you disconnect your services we can charge your account.
At the time I said well since you already done it what makes you think that I did receive a letter I should have had something to send back to your company with my signature stating its ok for you to charge my account. And now 5 months later I get a bill at my job saying I need to pay them $109.92 for movies that was ordered on my remote controls. I called them and talk to Michelle id # 69402, Ilka id # 23051, Robert id # 33652, Jeff id # 173211 and Nikki Toliver would not give me her badge # but they was all suppose to be supervisors and the talk to me like I had a tail on.
I told them how is it possible for me or anyone to order movies when I had a password on my account they went into saying well we have proof with the memory card from your boxes mind you they took the money out of my account 15 day after I shut off my services and then they wait 5 months later to try and bill me for something that not possible.
Mary of West Babylon NY (03/03/08)
On February 15, 2008, I Ordered a new phone & internet service through Verizon. They offered me another package which would include Direct TV as well. I have some credit issues and due to that fact they told me Direct TV would require a deposit of $200.00. I was hesitant but Verizon assured me if I wanted to cancel I would get my $200.00 back. I placed the order on Friday, 2/15/08, I thought about it over the weekend and after going through my finances decided it was a mistake. I called back Verizon on Monday 2/18/08 and canceled the direct TV order. The $200.00 was taken out of my account on Monday by Direct TV, but they assured me that I would receive a refund in 3-5 business days. I called back and they told me since Direct TV took out the funds, I had to get in touch with them.
I have been back and forth with Direct TV & Verizon, it's been two weeks and I have not been credited. Every time I call I am getting the run around, first they say an account was never set up, then they said it would take up to 60 days to get the refund. Then tonight I received a call back from a Manager and she was very nasty and told me that once I placed the order they will not refund my deposit! So basically once you place an order you cannot cancel and they keep your money? Then I called again and was told I had to write a letter to the billing dept. I have proof that Direct TV took out the $200.00 & I just want my deposit back.
I recently was laid off from my job and had to take a job making a lot less money, so I cannot afford to just toss out $200.00. I basically now live paycheck to paycheck and this is quite a hardship for me.
T of Norwood MA (03/03/08)
We had DirecTV for more than 16 months as part of a bundle. During that time, we experienced various reception problems and problems with the DVR (resulting at one point in having to erase everything that was saved). When we signed-up we were told that it was a 12 month commitment, and when we called to cancel, they told us we had fulfilled our commitment. Now they are trying to stick us with a $100 early cancellation fee, despite what we were told on multiple occasions. Additionally, we never received a promised $100 rebate from the company. It's apparently more important to keep people locked into poor service based on inaccurate information, than to support good customer service.
We're still disputing the charge, trying to avoid any problems with our credit. We did have success at least getting a call back by emailing the CEO's office and the marketing chief's office.
Deb of Ma TX (02/29/08)
Direct Digital TV (Direct) is listed in the Tomball ,TX yellow pages. I contacted them to sign up for DirecTV. Direct told me that the contract was for one year at $39.99. DirecTV sent me a bill that indicated that the contract was for 18 months, and that the last 6 months would be billed at $49.99 per month. I have written to Direct and DirecTV about this matter, since they could do nothing after 4 hours on the phone; and I copied the BBB's in three states, the Texas Attorney General, the FCC and the FTC about this matter.
So far I am stuck for paying for six additional months at $49.99 plus tax.
William of Rialto CA (02/15/08)
I have been a Directtv customer for many years. I was out of town unexpected for a death in the family. When I returned my Directv was turned off due to non payment. Since my service was turned off I wanted a partial credit on my account since I had NFL ticket; and they charged me the full amount, then turned off my service. I was told that no credit could be issued to my account and the full amount was due. I refused to pay the full amount due since I had not gotten the service. DirectTv charged my debit card for the full amount without my authorization. I called Directv to dispute the transaction; however they stated that was their new policy. I tried to file a dispute with my bank Bank Of America, but my bank indicated that since I have paid DirecTv previously with my debit card, they have authorization to charge my debit card.
DirecTv charged my card without my authorization for services I did not receive.
Brenda of Destrehan LA (02/13/08)
I was connected to HDTV with Direct TV 2 weeks ago. It rained last night and I do not have a connection. The earliest they can come to my house is a week. I will not have TV for a week. I called and canceled Direct TV today and was told that I would have to pay a disconnect charge of $486.00. I had HD TV for 1 week. Do I have to pay the $486.00 to disconnect.? I've had several problems with Direct TV and their services and I'm not satisfied with them and do not want to use them. Please let me know what I can do. Thanks.
My being in debt to Direct TV for $486.00. I do not think that I should have to pay to disconnect if I don't even have service.
Robyn of Reading, PA (02/12/08)
We were being charged for an extra receiver that was supposed to be disconnected 14 months ago. When I finally noticed the extra charge on our bill, I called DTV and they wouldn't refund the 14 month overpayment. They said they cannot refund our money because it was over 60 days and only refunded us $5.
Douglas of Simpsonville, SC (02/11/08)
Moved into a new home in April and there were no services available except satellite companies. We chose to go with Direct tv. Around June cable was available so I called to get cancellation costs from Direct tv.
On two separate occasions I was told it would be $100, but when I got my final bill it was $250. I disputed it but they turned it over to a collection agency and now they have damaged my credit rating.
Wendy of Windermere, FL (02/11/08)
We moved houses and decided to lease extra equipment. Without any advice or knowledge Direct tv extended my contract for 2 years and started charging me for insurance on the extra equipment. I was told the information was in the small print on the work authorization sheet and they were now unable to reverse the transaction.
They were not willing to offer any additional programming as compensation for the $100 a month I pay for leasing all this equipment when there is very little choice in programming available on a basis package.
Steve of Long Beach CA (02/10/08)
I contacted DirecTV with questions. Summing up, salesman offered $10.00 month credit on bill because I already had Verizon service (Verizon is a partner), did not have to connect to phone line (interferes with my alarm system), and would get $300 Best Buy rebate off new TV $1000 and up. All 3 proved to be untrue. The next day, Best Buy people just laughed at me, saying DirectTV salesmen always say that figuring it is too late to complain and they get the commission if no one complains. A call to Jacob in customer service department verified that it would have to be hooked up to phone and that there was no $10 rebate being applied to my invoices. I immediately canceled the installation.
No economic injury, but don't take their word for anything and get it all in writing. Bail at the first sign of trouble!
Nichole of Marietta GA (02/10/08)
I reactivated my direct tv account and was informed that it would only be $29.95 a month. My first bill came in and it was $66.96 and due on Feb.13. The amount was automatically deducted from my checking account for $66.96 on Jan 31st, 2008. I called them on Feb 6 to discuss the overcharge. They adjusted the bill and supposedly gave me a credit. On Feb.10th they disconnected my service because they said the check was reversed. The money was taken from my account. They would not reactivate my service until I gave them a credit card. So now I've paid them $66.96 and $51.12 for a service that was only $29.95. As soon as I straighten this mess out I will find a cable company to take my money. When I called to try to find out why it was cut off the representative hung up on me. I called back and talked to MR Blackwell and he could care less. The days of customer service is gone but I can certainly find a cable company that can take my money as good as this dish company.
I was duped into believing it would only be $29.95 which it is $51.12 a month AND they double charged me .
Christopher of Rockville MD (02/09/08)
Between 08/30/04 and 01/07/07 I was a customer of DIRECTV in the District of Columbia. I canceled service in January 2007. DIRECTV continued direct billing on the account from my checking account for a period of ten months until November 2007. I have requested reimbursement from DIRECTV in the amount of said billing, equal to $1,305.20. This request has been rejected by DIRECTV.
I am concerned about DIRECTVs policies and practices regarding termination of service requests, particularly in the circumstance where direct payment arrangements are in effect. I am concerned that the company is not effectively processing (including documenting) termination requests, which may result in an inappropriate and in some cases, lengthy continuation of billing well after the intended termination, as happened in this case. Furthermore, I am concerned about DIRECTV's complaint resolution process, on the grounds that it is cumbersome and inadequate and not sufficiently calibrated to lead to an objective resolution of valid issues.
Unauthorized billing in the total amount of $1305.20 was made against my checking account between January 2007-November 2007. I am seeking a reimbursement for the withdrawn funds.
Shannon of Dallas TX (02/04/08)
I was given a HD receiver as a replacement. I canceled 10 months later after being with them for five years and paying $119.00 a month and was charged $680 that was withdrawn without authorization. When is the civil suit?
Assuta of Riverside CA (02/04/08)
I have never been more disgusted with Direct TV than now. I moved and went to establish new service in April 2007. I asked the representative if I had any balances left from my previous bill.The representative advised me no balance or account found. I paid a $200 deposit that was to credited to future bills. However my order was not set up correctly. The technician brought unnecessary equipment and then Direct TV canceled my service within a few hours of it being activated because a balance was found due from a bill I did not receive. Direct TV reps and Supervisor would not assist me in any way. They told me that my services were disconnected, but they were not disconnected. Direct TV stopped my service because they found the past due balance, which is not a disconnection. I have been advised that Direct TV refuses to honor what I was told by the original representative. I have no problem paying the past due balance. for the bill I did not receive. However my $200 deposit must be refunded or credited to future bills. My services were never disconnected. I stopped my service at my previous location and Direct TV stopped my service that was never established at my current residence. I want my $200.00 credited back or refunded. I have never had a problem with Direct TV till now.
I never received a final bill. It has damaged my credit. And Direct TV refuses to assist me to resolve or refund what was advised to me as a $200 deposit.
Phyllis of Plainfield NJ (02/02/08)
Direct-Tv is placing a $180 charge on my credit report. I never signed a contract/agreement with Direct-TV, and I was never informed about any cancellation fee. I had their service for 8 days. When they did not honor the channels that I was verbally assigned through Verizon's Triple Play, I immediately canceled the service. Verizon canceled the telephone and internet service without a problem.
However, Direct-TV refused to honor my assigned channels and said that they do not have to inform me of any of their cancellation policy, and I will still be obligated to the fee. This can't be legal, and I do not want my credit affected. Please help!
Carl of Bastian VA (01/20/08)
On 11/10/06, I had Directv install their dish. At the bottom of the contract on the back, is a box to check IF you want the protection plan and a space to sign. I did NOT want the service protection, so I did not check the box or sign for it. I have been charged $5.99 plus .30 tax for almost one year. I have asked them to refund a total of $69.19 and they refuse. They said I should have called them within 60 days if I did not want the protection plan. I told them at the time of the contract by not checking the box or signing. Plus my wife has tried calling them and could not get through as the wait time has been up to 45 min. I have the contract and can provide a copy. I have filed a complaint with the better business bureau but that still did not do any good. I live on a fixed income of SS and can not afford to pay for something I did not ask for. I have also told them that I was going to file a complaint with the Attorney General and they told me, go ahead, that they will be waiting for the letter.
Theresa of Minden LA (01/16/08)
I signed up as a new customer for the $29.00 special. I was told I would get a rebate form which had to be completed and sent back. My bill would only amount to $29.00. Imagine my surprise when I received a bill for $60.00. I never received the rebate form. After speaking with numerous customer service reps, I was told that I cannot get the discount until the form is processed and it takes 6-8 weeks before processed. Well, this was not with the representative explained to me when I signed up. I am totally disappointed with Direct TV. They all should tell the truth and not lie about what they can offer when they really can't.
Mary of Ft. Myers FL (01/14/08)
Several things happened with the customer service from DirecTV, but my main frustration was when we returned our HD Receiver in DirecTV prepaid FedEx box, and then 3 weeks later we received a bill for $498.20 ~ stating that the receiver wasn't returned. THANK GOD we kept our FedEx shipping label, otherwise when we called them we wouldn't have been able to tell them the tracking number for them to find that we did ship it back.... YES! They had NO RECORD of this being shipped back. We had to tell them the tracking number, the day it was received and even the person who signed for it ~ they had none of this info. So when calling them they told us that it would take 10-14 days for us to see a return back on our Amex (our account is set up on auto billing). My husband told them that 10-14 days isn't good enough, so a supervisor (Leann , badge # 0193729) got on the line and told him that it would take 72 hours, and we would have a credit on our account.
NOPE ~ here it is a week later and no credit. I just got of the phone with Direct, and after being on hold for an hour and being transferred to 4 different people, NO RESOLUTION! They told me it will be 10-14 days before I get my $498.20. Basically they have stolen $498.20 from my husband and me and are holding it until they feel like they want to give it back. Now it all makes sense why everyone hates DirecTV.
Nelson of Centerport NY (01/14/08)
We had been a Direct TV customer and then requested their HD service for our TV. They came to our house and said because of our geographic location we were unable to get 5 satellites that are required for service. We went ahead and contacted Verizon for our HD since this was not an issue with them. When we went to cancel our DirectTV service, they told us that were going to charge us for canceling early. We told them they did not provide the service because they could not. They were insistent that we owed them money for a service they did not provide. When we received our final statement they made an unauthorized charge to our credit card for $339.45.
I don't feel as though they should be allowed to bill for a service when they didn't provide it. The only thing we did was request that they come to our house to see if we could get the service.They were unable to provide the service, and where do they get off charging our credit card?
Dania of Dacula GA (01/14/08)
I applied for service on 12/27/07. We wanted HDTV programing. The installer gets out to our house, tells us we can't get HD because of the trees in our back yard and mounts the dish on the side of our house. We ask him to try to go up higher on the house, and he said it wouldn't make a difference. So then we ask him if we can get a DVR; he said no, because another cable had to be run, and he couldn't/wouldn't do that. I then called Direct TV, THE SAME DAY to cancel, and they tried to get me to pay for the custom install of the second cable and they would credit me. I told them no, it wasn't that big of a deal to me, we just wanted to cancel.
So now, they show me ordering service on 12/27/07 and canceling on 12/29/07. That's TWO days! They offer cancel within 72hrs (3 DAYS), and there is no early cancellation fee. We check our bank account on 01/08/08, and they have taken $301.23 out of our checking account for early cancellation fee! I call and escalate to this account management team, which tells me they have no actual way to verbally communicate with them. They tell me it will be 3 to 7 business days before I get my credit. I called today to check progress because it's been 5 days, and this report is still open, and the only thing they say they can do is send another escalation if it's still open after 2 weeks. So they are pretty much telling me, this could go on for months because they have to review the incident!
Not only have they taken/stolen my money that they had no business taking in the first place, and taking their sweet time to get it back to me; I may never see this, and there is basically nothing I can do! I will give them the 2 weeks, but this is still unacceptable for these companies to to this to people! The guy I spoke with even saw that I canceled within the 72 hours! How did this happen? It should have been an instant credit! Right now we live where you can only get the dish, no cable, but I don't care. I will do without before I EVER GO WITH DIRECT TV! And I'm telling everyone I know, DON'T GET DIRECT TV!
Thank GOD, we actually had the $300 to cover the payment, but we couldn't pay any of our other bills, or do any of our grocery shopping. Not being able to pay any of our other bills has hurt us. If this had hit even one day later, it would have been a disaster!
Leslie of Vallejo CA (01/13/08)
I placed an order for installation of DirectTV through a kiosk at Costco. The installation was scheduled for 12/16. When the installer showed up and I started showing him the needed work, it was discovered that the order was written incorrectly and it was going to cost me more money. Not only that, but since I ordered through Costco, Direct TV could not rewrite the order for me. Bottom line: I ended up canceling the installation, returning the TV that I had purchased from Costco and spending TOO MUCH of my time trying to correct the situation.
On my credit card statement dated 12/22, charges of $182.53 showed up. When I placed the installation order, I was told that equipment charges would be on my first month's bill, NOT charged to the credit card! On 1/9, I called DirectTV again to find out about a credit. They still showed a pending installation. I explained that due to ineffective customer service, I had canceled the installation on 12/17. I then filed a request for the cancellation and credit. I was told that a third-party supervisor would contact me between 48 and 72 hours. On 1/13 (today), I called to check status. I was told that I would have to contact Costco to cancel the order! I asked to speak to a supervisor. She told me that was not correct. That on 1/9, my request HAD been escalated but she did not know why someone had not contacted me. She told me that she was submitting a request to her operations manager, and that she would personally call me back no later than Wednesday, January 16 to confirm cancellation. Now she told me that the cancellation would automatically generate a credit.
I told her that I wanted a credit for the $182.53 PLUS the $2.37 finance charge that I was being billed from my credit card. We'll see. I would say that I have made no fewer than 15 phone calls to DirectTV, two to Costco and a return visit to Costco. I spoke with the manager on duty at Costco and asked Costco to file a complaint about the person who originally placed my installation order. They said they would be; I never saw anything.
Adminda of Norfolk VA (01/09/08)
I asked my daughter to get me directv. She had to put it on her name. I live on SSI and I was having trouble with them and I tried mamy times to explain to directv the problem to no avail. So on Saturday they took $700.00 out of my daughter's account. I called them and now they talk to me. I explained to them about the problem and they said I had to stay a customer and they would give my daughter $473.58 within 5 to 6 business days. Well it is now 6 days and they tell me she has to wait another 8 days before they can give her the money back. On top of that I have to be a customer until July and pay $43.00 or more for 9 channels because all the other channels are pay programs. They misrepresented their services as I never received the DVR they promised me and now My daughter has to wait another week or so before getting her rent money back
They have caused my daughter and I a lot of distress. I have mental problems where I am getting treatment and they are causing me mental anguish and my daughter's rent hasn't been paidd because of their lack of communication within their departments.
Samantha of Fripp Island SC (01/08/08)
When we ordered Directv last year, the NFL Sunday was free. This year they started adding it to our bill-- approximately $50 per month. We have called several times, and each time they promise to remove the charges, but they never do. My husband is on the phone with them again and getting the run around.
Our service has been disconnected. If we don't pay them, I'm sure this will end up on my credit report.
Rose of White Plains NY (01/06/08)
I canceled my service with proper notice. They continued to bill my credit card, which I successfully disputed; and they sent me to collection over an alleged $28 fee. Unbelievable. In addition, their workers disconnected my roof antenna when installing their dish, making it impossible for me to go back to broadcast TV.
I am not qualified to go on my steeply pitched roof and reconnect my antenna. I have been awakened on numerous occasions for their bogus collection action and have had to change my phone number. A class action suit is in the making here, I am sure, since they have done this to everyone I know who canceled with them.
Francisco of Centreville VA (01/05/08)
They lied to me telling me when I get my service, that they were going to give me a lot of stuff, and they did not give me anything. But this is not the big problem. The said that I was going to get a one year contract, and then when I received my first bill I realized that the contract was for two years. When I called they said that they can't do anything about it. Then I canceled my service, and they said that I have to pay $12.50 for each month that I had not continued the contract. They said that they going to charge me $250 for canceling my contract, and they charged me $322 for that without my authorization, so they are liars. I recommend to never made any deal with them.
They made me paid for that without a bill, and in a time that I was not expecting to have to pay. I had plans for that money, but they took it off my bank account, and nobody said anything about it until they got my money.
Shirley of Deer Lodge TN (01/05/08)
I received my statement for service period 12/28/07-01/27/08. I was shocked to see a total of three movies we were charged for.These movies were dated 04/04-05/03-05/03. My husband and I do not remember ever ordering these movies. These are charges from four or fives years ago. I called the 800 number and talked to Brittany.
I explained to her that we knew nothing about these movies we were charged for. I told her that it was just my husband and I. No children. I told her that I didn't think we should have to pay for these. Brittany put me on hold for a couple of minutes, came back and said, "I'm sorry but you will have to pay for these." I questioned why we were being billed for these movies after several years. She had no explanation. I asked to talk to a supervisor; she put me on hold for about five minutes, then came back. I was not able to talk to a supervisor. Brittany explained to me that the reason we were being charged now was that our unit was unplugged for some time. I told her that was not the case, that we have ordered movies over the past five years. We have never been late on our payments.
She put me on hold again and came back and offered me a month of Showtime free. I told her that I did not want Showtime-- I wanted credit for these movies. She put me on hold again, came back and told me that they would give me credit for these three movies. She also explained to me that I would not be able to dispute any more charges on my future bills. I told her that if we were charged for something that was not correct that I would. I don't think that this is legal or fair. Sometimes statements have mistakes.
Amy of Marshfield, MA (01/04/08)
Direct TV offered me $19.99/month and when one week later I got my bill it was jacked up to $50 per month. When I called to straighten it out I was told that there were no rebates at this time and they would not honor the $19.99. I said that I wanted to cancel. They would not let me speak to the cancellation dept and then assessed $157 in fees.
I have spent over 65 hours arguing over this.
Tim of Anaheim, CA (01/03/08)
Local affiliate came out to repair our antenna/dish that blew over and quit working. Both our receivers wouldn't work. They remounted the dish and redirected it. One of the receivers worked but one didn't. Both receivers were approx. 6 months old with less than 4 hours of use.
The servicemen said they got approval to replace the now bad receiver, which was working prior to the high winds. They never informed me I would be charged for the unit. Direct TV invoiced us the next month $300 for the receiver. Connect TV said I needed to call DirecTV and DirectTV said I needed to call Connect TV. Worst consumer experience I have had in years.
Byron of Mebane NC (12/19/07)
I have subscribed with Directv and was denied service for non payment, This outstanding ballance was paied in full. Requested my service be truned back on and was informed I need a debit card to activate service. I was denied service. Please assist me with a direction I may need to go and have this resolved. Why are they deniing. New Agreement directv.com/legal.
I have no communication with NEWs, Media services. Which is my right to have. I have been ordered to pay this bill of 320 That I have been tring to dispute. that is why the serveice went off inthe first place. Now they are asking me for a debit card to steal funds from my account for unregulated charges. I am aganist this so call new policy.
N. of Tucson AZ (12/18/07)
I was not given enough information about my cancellation agreement. When first contacted Qwest (my current phone provider) they offered me Directv service. They never mentioned to me that there was a 2 year contract or the cancellation fees or $250. I called Qwest and they told me that they can get you on Directv but they cannot cancel it.
When the service was installed, the tech was bad. He did not align the dish correctly. He drilled a terrible hole in the wall of my house and did not even setup the Dtv box. I called Qwest and they cannot help me at all. They say that they mentioned to me that there is a 2 year agreement, when they did not. People, please do not bundle with Qwest and Directv or Get Directv. Their service is terrible. They overcharge you and their communication between companies is poor. They will come up with offers that sound good, but you will be getting a bill for +$250 to have poor service. The Qwest Loyalty department is useless. They cannot help at all. All they say is, we cannot help you. You have to talk to Directv. When I request to speak with a supervisor, there is no supervisor available. NEVER. They want your money for a terrible service. Directv is a bad company to deal with. It took me 3 hours on the phone to get someone to actually listen to me. No Credits on the account. Service is poor. I will be moving away from Qwest as well.
I have Home Building damages, and must pay $250 for a disconnection fee that they will not tell me what are they basing it on.
Toni of Spotswood NJ (12/16/07)
I purchased Direct Tv service as part of the Verizon triple package when I moved into my new home. The day after installation I had trouble with my service for 2 days. When I called customer service they tried to make me wait a week for a technician. the next problem was a billing issue: When I received a bill for normal monthly service, I called customer service and told the rep that I had the Verizon triple package deal, I was told that it didn't show in the system and to wait for the next bill, by that time the problem should be corrected.
When the next bill arrived I had the same problem. At that point I decided to cancel my service. When canceling my service I was told that I had a 2 year service commitment and would be charged a cancellation fee of $275. I then told the rep that I was never informed of a 2 year commitment at the time I requested service, and asked if there was any way the fee could be waived. I was told I had to dispute the charge by mail which I did two times. I was denied the fee being waived but continued to fight the charge.
I requested to speak with a supervisor or manager but never spoke with one at that time; I was told that they would contact me. Almost 2 months later after calling numerous times, I spoke with a supervisor. It was already too late because my bill was already sent to a collection agency. I was forced to pay to avoid negative effects on my credit report.
Larry of Garden City KS (12/15/07)
At Christmas of 2006 I purchased a DirecTv High Definition receiver from WalMart , installed it myself, and called to have it activated. I was already a DirecTv subscriber and knew that there was an additional charge for the High Definition service. In November of 2007, I moved and called to have the service canceled. The DirecTv employee told me that the unit that I paid for had only been leased, that I would have to return it to them, that when I activated it that I had implied agreement to a 2 year contract for HD service, and that I owed them for the remainder of the commitment. I was never told of any commitment by any of the people from DirecTv that I had talked to prior to this, and I didn't sign any agreement.
I have disputed the charge to their customer service. They say the charge is valid, and that if I don't pay they will take it from any account that I have ever used to make a payment to them, even without my permission. I have recently received a mail solicitation from them for this service that only shows a requirement for HD access of a $9.95 fee; there is no mention of a commitment. Had I been told of a long term contract, I would not have activated the service. I feel that any agreement should be signed and in writing, so that both parties know the obligations involved. I have filed complaints with the Better Business Bureau, the State Attorney General's office, and the FCC and recommend that anyone else who has been strong-armed by Direct Tv do the same. If enough people complain someone will notice. These complaints can be filled out online.
Sara of Ames IA (12/11/07)
I signed up for DirecTV in November. I asked for the Choice package; they gave me the NFL Sunday ticket. THREE times I called, and they assured me it was fixed; but I was still billed for NFL Sunday ticket. When the installation was complete, our service did not work. We tested it for four days and then decided to cancel. Since then my credit card has been charged almost $400 in various fees, and they are refusing to refund the money, even though the service DIDN'T WORK! Buyer Beware!
Ron of Payson AZ (11/29/07)
I tried to get our Direct TV repaird but they would not come out for 45 days. Since the box failed and they wouldn't help, I disconnected and now I have cable and it works GREAT. They fined me $75.00 and the only reason I needed to drop them, they would not provide acceptable service. They also asked if I would negociate with their sub contractor and I didn't feel this was appropriate.
Chris of Newton NH (11/28/07)
we purchased direct tv on 11/24/07 we were told we needed a 200 deposit because we didnt have good credit, so we did the deposit but they said thats all we needed and we'd be all set, so we check our account today 11/28/07 to find they took a extra 200 from us, so we called their customer support and they said someone gave us the wrong price and that they could not do anything about it and that they would not refund our money, so we fought with with them for atleast 3 hours and got nowhere. so now we are out 400 and because of they took the extra 200 my rent check has bounced
Michael of Mount Pleasant SC (11/21/07)
I had a service issue with DirectTV and went through 3 separate attempts to correct the problem. I was informed a technician would have to be dispatched. When I checked my bill, I found a $70.00 charge to my account and was informed that since I don't have the protection plan, all service calls now cost $70.00 even though I have a leased receiver, which in effect means they are charging me to come out and fix their problem. This really seems like a scam. I pay $12.00 a month for 2 leased receivers;they suggest I pay an additional $12.00 a month for a service contract. When a hardware problem does occur, I'm sure DirecTV then charges back to the manufacturer of the faulty equipment for replacement cost as well as collecting the additional $144.00 per year from me.
It is stressful dealing with these people again, but I wonder how many subscribers fail to pursue reverse of this charge? Additionally, DirecTV will credit my next billing with $70.00 but in the meantime it has my money interest-free for a month.
Sumerlene of Dulac LA (11/20/07)
I never receive my bill and want to know how much I owe. I would like to pay it to get it turned back on. How can I get DirectTV to bill me?
Gene of Newport News VA (11/20/07)
I was deployed in support of OPERATION IRAQI FREEDOM. When I got home from the desert in May of 2006, my wife had the DIRECTV suspended while we moved to Langley AFB. By the time we resettled and had our finances organized it was June 2007. On June 20th I received a letter from a collection agency telling me that I owed Direct TV $151.28 for unpaid bills. In January 2007 DirectTV thought it would be a good idea to turn my service back on at a location where I was no longer living! Why would they reinstate service when I told them I was moving?
Luckily, when they tried to bill me they were not getting paid because the debit card I gave them 2 years earlier had expired. They tried on several occasions to bill me and they were unsuccessful. So what did they do? They turned me over to a collection agency. No one at Direct TV has even tried to explain to me why I am being billed this way. I tried to explain to them all the circumstances in a letter, including that I did not authorize anyone to reinstate my service.
Now I am going to have a negative remark on my near perfect credit because of a greedy company that has incorrectly billed me. I will either go to jail the rest of my life or die before I pay them this money! It is my pleasure to announce that I have, over the past 6 months, personally discouraged 16 friends from purchasing DIRECTV. God knows how many with online bulletins and blogs. Fight back, people!
Jason of Fairfield NJ (11/19/07)
This company when I told them I was moving and wanted to cancel my service told me I could put my account on hold until my new house was completed and would waive installation to keep me as a customer. After a few months I started to receive bills again and finally was forced to pay 350.00 for services I did not use and got them to finally cancel me as a customer.
Connie of Richmond, VA (11/17/07)
Over a year ago a DirecTV called with a promotional offer to try out all of their premium channels for 6 months for the same price I was paying for Total Choice Package. Today I discovered that when I accepted that offer, they automatically enrolled me in a yearly NFL Sunday Ticket subscription (they failed to explain that at the time).
I am being charged $50 per month for 5 months for a service that I do not use and did not authorize. Once you're enrolled in the NFL Sunday Ticket they DO NOT allow you to cancel (imagine that). They can only cancel your auto-renewal for the upcoming year (2008).
I should have known the free offer was too good to be true.
Teresa of Wapello IA (11/14/07)
Since July Direct TV has charged us for HBO and their monthly magazine. I have each month spent many hours on the phone with these people in getting credits and revisions--only to find out the next month that I'm charged again. I can guarantee the credits they give really aren't the full credits that should be given. This month (11-14-2007) I requested my account be canceled. The guy advised that I had a commitment, and Direct TV would bill my credit card on file for that commitment amount. If I am not happy with the service a company is providing and have to go through hell each month to get credits, I no longer want to do business with them.
I have been mentally stressed for the last 5 months over Direct TV! There is too much stress that I have to deal with in my daily life to have to worry about a SATELLITE TV COMPANY that makes their profit by overcharging me each month - and having to sit on the phone with them at least an hour a month to correct it. I want my account canceled. I want my credit for October and November reimbursed to me. And I do not want to be charged for any further commttment that I may have. They did not meet THEIR commitment with me.
Amanda of Salem VA (11/14/07)
I bought Directv's HR20-700 HD plus DVR , and paid full price These went bad and Directv sent out a replacement. I put the receiver in their return box with their return label and dropped it off at FedEx. They sent a beat up, refurbished unit that had more problems than the first one. I found a $400.00 charge on my bill for Non Returned Equipment. I have spent over 10 hours on the phone with Directv this month with no resolve. They agree they have received the unit and that they are in the wrong. But they say they are unable to refund my money because they are not authorized to refund that large of an amount.
My case has been passed onto a special department that has the "final word," but I am unable to talk to them. They have denied my refund, even though three Directv personnel (two are senior managers) admitted their wrong-doing. Some idiot can hit a button, and a $400.00 charge appears on your bill--but Directv cannot fix it.
I still have a $400.00 wrong charge on my bill. I have had Directv service for 3 years. Buyer beware.
Christopher of Oceanside NY (11/13/07)
A Direct TV account was opened in my father's name. He moved to Arizona, and I tried to help pay the bill but left the account in his name. The account closed and instead of tracking down my father for the unpaid charges (early termination fee, one month of service), they charged my debit card without my authorization. I was not living at the house and only trying to help out his situation.
Is this legal that Direct TV charged my debit card $500, plus caused over $100 in overdraft fees as a result?
Barry of Richeyville PA (11/10/07)
I emailed to cancel my service, a few days later a salesperson called to ask me the trouble. No problem, I had just canceled my service. He told me I wasn't canceled until he said I was.
I was billed up until the date I spoke to the sales person not the date of my email. I refused to pay the extra days and requested a bill showing the date I actually canceled. I never received an updated bill and was turned into a collection agency.
Gay of Murray KY (11/05/07)
After being a good customer to directv, paying bill on time, every time for 7-8 years we decided to switch to dish network. We called to cancel directv, was never told of a cancellation fee but later received a bill for early cancellation. I called to see how this was possible and was told we were mailed free pay per view coupons which envoked a 1 year contract. If they were sent, we never used them. I told them we did not ask for the coupons and did not use the coupons.
After they advised to file a written complaint, they responded that they had called and we ask them to mail the coupons. We are not sure who or if they called, but they they said that was a verbal contract and enforceable. They turned us over to a collection agency, tarnishing our credit report. We have borrowed and repaid thousands of dollars timely, have never disputed a bill before or neglected payments. It makes me furious that they can damage our credit.
Andrew of Murrieta CA (10/10/07)
I was looking at my DirecTV bill online to pay it when I noticed that I was being charged $45.80 a month for 5 months for NFL sunday ticket. The problem is that I didn't want NFL sunday ticket. Last year when I signed up for DirecTV they gave it to me for free. Nobody informed me that it was going to be automatically renewed the following year and that I would be charged almost $250.00 for a service that I never requested. I called there customer service number to cancel the NFL sunday ticket, they told me that since the season has already started that they cannot cancel it. So now I'm going to have to continue paying for something that I never wanted in the first place.
Joann of Endicott NY (10/10/07)
I agreed to accept Direct TV with a contract agreement for service starting for 4 months,54.99,and 10 months,59.99 and after 10 months it would return to regular price in the amount of 69.00,and I would have a 1 year contract.I got the first bill and was billed 89.16.I had pay in davance,39.95 for s/h cost of equipment.I was told the recievers for 4 rooms was free and free installation and there is no monthly charges for equipment,they were included in the price quoted and agreed on when I accepted this service.
I am suppose to get 250 channels when in fact there is only 120.The channels they are trying to sell you are music channels and PPV,home shopping networks,paid programming.
David of Aloha OR (10/02/07)
I emailed them in August to cancel my service. They did not. I contacted them in September to cancel my service and send a final bill. I have not received one. Today, they have charged my checking account $121.28 without my authorization. They will not reverse the charge and will not provide me with a bill to compare to the charges.
I had $125 to live on with my family until my next payday. I am now unable to buy gas for my car to get to work this week. We have had several customer service issues over the last year which led us to cancel this service. This appears to be a way to get back at those who cancel.
Matthew of Dania FL (09/29/07)
I have a second-hand DirectTV TiVo. I arranged install, which DirectTV was willing to do at no cost. I informed them upfront that I had obtained this equipment from someone else who had had service with them. They did not ask me any information about said equipment, nor did they advise that should there be a balance owing, they might not allow ordering a card for it.
When we tried to get it to work, the company said that the previous owner of the equipment had an open balance for service and that it could not activate the equipment until that balance was satisfied. The company confirmed that the amount due was not on the equipment, as the company forces you to buy it upfront, but on one or two months of service the previous owner failed to pay. And that the only other way I could have DVR service was if I purchased another DVR from the company.
Ferdinand of Floral Park NY (09/28/07)
Last year, 2006 I ordered a premium package which inlcuded HBO, Showtime. The following week I received a call from a DirecTV rep, soliciting an add-on of the NFL package for which I specifically denied. Needless to say, my next bill included NFL package charges of $49 a month in addition to what I ordered. I then called, cancelled and complained. Now a year later, they are charging me $48.90 a month for 5 months because of annual auto-renewal.
Susan of Laguna NM (09/27/07)
When we contacted Direct to provide service my husband and I were told the first ten months of service would be $19.99 per month. month eleven and twelve was $39.99 and months thirteen and beyond was $49.99. The only other charge was $4.99 a month to lease a second receiver. When we Received a statement the amount was $58.14. We called on 6/15/07 and spoke with a costumer representative named Jessica she stated she would take care of the problem and was sending us a discount coupon that we should receive within the next three days and it would reflect The agreed upon $19.99 per month. To date we have not received discount coupon.
Bryce of Gahanna OH (09/24/07)
They were running a promotion for NFL Sunday ticket for $69.99 for 4 months. If you qualified (which I did after they ran a credit check) you could get the deal for $49.99 for the first 4 months. After adding HD/DVR and 2 additional boxes, my total monthy bill came to: $79.99/mo with a $233.73 down payment for the equipment. I was granted a reduced rate because Julian mis-quoted me the whole time I was checking on pricing. After ordering, it took them until the 19th of the next month to install their product. On |
