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DirecTV - Billing Problems |
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Daniel of Shasta Lake, CA June 16, 2009 Cancellation fee charged 350.00 Our contract expired long ago. However, our boxes stopped working, they sent us new ones and say because of this we started a new contract. What is that charge every month I've been paying for the maintenance on what. What a rip off. Please do something about this. We told them we refused to pay this charge they told us if we had ever given out our credit or debit card number to them they would charge it. Isn't that against the law? I sure would like to fair business practices in this country. Seems like every time you turn some company is ripping me off. Will harm my credit and bounce checks on my account. Not to even speak of all the charges from my bank. Keli of Greencastle , PA June 16, 2009 I just recently received a bill from Directv stating that I was behind in payments and service would be shut off. I knew this wasn't possible, because I am always one month ahead. So I called. The lady I spoke with said there was a PPV for Wrestlemania for 54.99!! I never, nor anyone in this house watches wrestling!!!! I told her this is imposible, because we do not have a phone cord hooked up to our server. They said it was done over the phone with our account number. I argued because this charge is totally bogus!!! She laughed at me, literally, every time I told her that no one did this at my home. I also talked with a supervisor. They would not budge on credit. I have NO history of ANY PPV's an excellent payment record and have had Directv for 5 years or better. I'm canceling! After reading all the reports of bogus charges?!...Advice to anyone who is thinking Direcv? They did say if you have a codeword on your account? that the charges have to be verified by that codeword. However...after this charge? They will probably say that it was verified by the password!! mary of rembert, SC June 16, 2009 in march 2009 i reactivated my services with direct tv. i had previous service with them. at this time they promised me i would be paying 39.95 a month for two receivers that i own. they told me i needed to go in on line and apply for the rebate that would bring my account down to 39.95 when i applied for the 20 rebate. in may when i received my bill they were charging me 55 a month, i called and explained to the represenative what i had been told. they apoligized and put in a request to rush my rebate and charge me 39.95 like i was promised. i may i paid 79.00 to try and straighten my bill out while i was waiting for them to get my bill at 39.95 like it was suppose to be. later in may 2009 i spoke with a represenative that told me that they could not give me services at that price because i did not qualify. i told here since direct tv could not hold up to their end of the promise i wanted to cancel my services. i told them to cancel my services and i hung up the phone. on 15 june i received another bill for 127.00 from direct tv. i called them and asked why had they not discontinued my services and they said because i did not go completely throught the process. i then answered their question and they told me my services would be disconnected this dat by 12 midnight. they said i would be paying an early termination fee and they would take it from the credit card on file. i told them i would not pay an early termination fee because there was no agreement that we had made, i was told that i could discontinue my services whenever i wanted to and i was on a month to month agreement service, when i signed up. i wanted to make sure that if i was not able to pay the bill that i could have it disconnected without a penalty. now they are treating me like i have no rights. i told them not to use my credit card for any payments at all. i will speak with my bank on tomorrow and try and have them to stop any request that comes through from direct tv. Dixie of Bloomfield, IA June 26, 2009 We started up new satellitle tv service with DirecTV. The ad in newspaper had fine print not included in the main body of the ad, but outside a wide blue border along the bottom of the ad and between the Dtv ad and and large similar sized ad below. The fine print was unreadable. Our local dealer, not listed has been helpful to us, but not able to deal with the company on our behalf. Jeff White of DirecTV, Old Highway 2, Bloomfield, IA 52537. We should be receiving a special introductory rate for services started March 2, 2009. In very fine print the ad mentioned the offer was a rebate. The offer included free channels for some movie channels for three months. We were seeing those channels and they were listed on our bill with credits for the offer. At the end of 60 days, we were to make a phone call the seal the rebate offer. This message for a rebate offer, saying we might qualify for a rebate, not that this is part of the rebate offer we already had begun was in the first bill. Since we were already getting the free channels, I believed this to be another separate offer which I could not qualify for, because we already had one other offer begun. The whole billing and process is very confusing and was not explained by the person installing the satellite who also failed to give us a sheet that showed estimated billing and rebate process to follow. I specifically asked him about the special rate given in the ad. For the first two months we had to pay the full price of service as explained to us by White. After two months I called and talked to the local office and they mentioned a form to fill our and send in. It seems the waiting to get the rebate instead of doing it initiallly at the beginning of service is a method to confuse and mislead. Also, we did not get the complete packet of information. We asked by phone to a supervisor to be allowed to pay full price for the amount of service received and then start the rebate under a new later offer which has since been advertised for about the same amount as our origial offer. That was denied. They offered 10 off per month whereas the offer would have allowed 23 off per month. To get out of our signed agreement with them for 18 months, we must pay 280 or 20 per month for the remaining 14 out of 18 months of service. Thank you. Also the offer could not be made unless a credit card was used. The for said if a valid credit card was given, driver license number and soc. sec. number were not required, however they insisted that they be given all three numbers. It seems there should be some allowance for human error, but not to be deceptive in business dealings. Again Thanks, hope this is helpful for others in my perdicament. Lee of Tacoma, WA June 12, 2009 On Feb 02,2009 I called DTV, as one of their current subscribers, and spoke with employee #100039734 and asked if she could provide a quote to bundle our current TV, TELEPHONE, and HIGH SPEED INTERNET services, she said have joined forces with Quest and offered the following proposal to which I agreed: To bundle a) Telephone, (with no change in services that we currently had). b) TV: i) Exchange our present HD10 receiver with their latest HD reciever and add two additional of the same(one in Study and one in Exercise Rm, including installation, ii) All current programming to remain the same , except drop "Stars". Costs, (Provided we remain under contract with them for a minimum of 24 montjhs): a) Ongoing monthly charge of 87.00, b) Advance pay (which I did via US West credit card) 237.13 (they will credit off of of our regular statement 138.13 and the balance off the next billings) Instead of being billed 87.00 monthly we are have been billed irratically with the average sums being approximately double that amount. I have made numerous calls to the billing department without any success, except to admit one 71.95 overcharge which if they can get supervisor approval they will credit off. Karla of Houston, TX June 3, 2009 I ordered DirecTV services to be installed on May 19 2009. The day before the installation took place I noticed there was a 25 pending transaction on my checking account from DirecTV. I called and they informed me it was to insure that the debit card information that I provide was correct and it never posted my account like the customer service rep indicated. This made me feel very uneasy about their business practices. Within 24hours of the installation I cancelled the services and the customer service rep informed me that I would not be charged anything. Well to my surprise, last Friday there was a 452 charge on my bank account from DirecTV. They charged me the cancellation fee by mistake and took the money from my account. I did not authorize them to do so. When I called them they said it was a mistake and it would be taken care of, I would receive my refund into my bank account within 3- 10 business days. I was not very happy but they told me to call back in three days. Today was the third day and of course the money was not refunded into my checking account. I called customer service and another rep informed me that the credit was applied to my DirecTV account and not into my bank account! I don't have their services any more so why would they credit my account with them? All refunds take 6-8 weeks to be processed and mailed out. This is unacceptable. The cancellation fee was charged in error and now I have to wait 6-8 weeks to receive my money that was illegally taken from my bank account! Sharon of Dammeron Valley, UT June 22, 2009 I wrote in about a week ago to explain the problems that I was having - DirecTV charged me for an early cancellation fee and when I called to complain, they credited back the deposit and offered me a credit of 13.01. Instead they charged me that amount - therefore they owed me 26.02. There was no number that I could call, no supervisor with whom I could speak, no address to which I could write. I was frustrated. I stumbled across a website that listed the CEO's email address and wrote to it explaining my problems and - THEY FIXED IT! They sent me verification that they've credited my account and are sending me a check. The address to which I wrote was chase.carey@directv.com. It's unfortunate that I had to contact the CEO with my complaint and that the reps with whom I spoke refused to send my call through to a supervisor... but they did fix my billing after multiple contacts. Jasmine of 3 Procyon Road, NJ June 16, 2009 I closed my account out with Direct TV. I was never sent a bill and my checking account was debited. I called the company and asked for an explaination. I was told that there was a bill that had a balance and now that it was paid my account was officially closed out with no balance. So less than a week later I recieved a bill for 257.70. So I then called Direct TV and spoke with a representative who explained to me that the only balance on my account was for 49.95 for a fight order last year( Jan 2008). So I asked the rep. Why I was sent a bill for 257.70? and He expressed to me he was unaware of that Charge and the only charge on my account was for the 257.70. So I asked to speak with a supervisor. I was connected to another representative. He explained to me that he would submit a ticket for review by the manager and the rep. gave me a conformation #. He also explained to me that he would give me a call and email me to let me know the problem was resolved. I never spoke to a mangager after I requested to speak to a manager. Well I never recieved and email or a call. So upon review of my account I noticed that a 49.95 was debited out of my account. So I called Direct TV once again and asked to speak to a manager to try and resolve the problem. I was put on hold for 30 min.s untill finally they put me on with another rep. I asked to speak with a manager once again because I was not being helped by the rep. I was then put on hold for an additional 15 min.s. I was then connected to a problem resolution person and a I explained to him that I wanted to speak to a manager, I want a copy of my bill, and I don't want to be put on hold. He expressed to me that in order to get a copy of my bill I would need to speak to some one in management and I told that's what I was trying to do but I was never connected. He then hung the phone up on me. After speaking with 5 differerent representatives I was never connected with a manager. My personal account was debited on 2 different occassions causing checks to bounce and me to recieve unnessary fees from my bank. The rep.s were rude, I was put on hold for over 45 min., and problem was never solved. I do not recomend Direct Tv to any one else. They are very unprofessional and unorganized. Christine of Costa Mesa, CA June 16, 2009 I signed a 2 year contract in June07. After only months, I became very dissastisfied with my service and customer service. Pure constant frustration.I kept trying to get out of my contract but the reps told me Id have to wait until June 09, or pay 440.00. So I waited and waited and June finally came. I called yesterday to get on a new month to month plan, and was told that my contract had been extended until 12/2010. I Freaked out on them and asked for an explanation. I was told by the lady that Because I reactivated a bedroom reciever that I had temporarilly been shut down. Now according to Direct TV any changes you make to your plan creates a new 2 year contract. I WAS NOT told this on the phone. IN fact I was told that It would not effect my contract outside of the 5.99 extra charge each month to turn the box back on. I am outraged!! The rep told me that they dont have to disclose that on a phone call because it was stated in the original contract. Shouldnt new terms apply if its a new contract anyway? susan of valencia, CA June 16, 2009 I opened my bill yesterday 06-15-09 from DircetTV and noticed the price was higher then usual. I scanned the bill and noticed they had charged me for pay preview movies we had ordered back in January. I keep my bills and looked up my January bill and sure enough those 2 movies were on there. Paid in full. I called them to ask why are they charging me for these movies when we already paid for them and why is it in my June billing. Their response is we watched these movies on 2 different tvs and it was like buying 2 of the same movie but my question was WHY ARE YOU CHARGING ME 5 MONTHS later. After reading all these complaints about Direct TV and am now sure they are scamming the public. We were talked into changing to them with their false promises and monthly billing errors, that's why I keep my prior bills with them. |
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