DirecTV - Billing Problems

Why is it that, as a new customer, I have been stuck with a miscellaneous charge on my bill until another 'promotion' is available? I chose DirecTV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother.

However I find almost the same deceptive practices of discounting one thing just to recoup some of it somewhere else. When I ordered I told the agent that I wanted DVRs but I had old TVs so HD was not needed but the boxes came all HD and the tech was not able to hook up the boxes and I told him what I told thee sales agent. I had to re-do order to get the correct boxes within the coming week. One of my TVs had AV jacks that allowed for one DVR receiver and I was told there are no DVRs now that are not HD.

So now I have a $10/month HD service charge and unable to use the service. It makes my picture looks funny and will cost $200 to swap to a regular DVR because someone lied to me about the equipment. The customer service agent seemed apologetic over his inability to assist me given that I was the third person this week who had this happen. Now I am stuck with you till 2013.

This has to be our worse experience ever with a TV dish provider. DirecTV has completely given us the wrong information, such as our monthly basic cable was going be $40 including the HD Box, but after 12th month the price for up to $70 plus. Plus we are lock into a long-term contract that we were told of (24 months). We did not sign for this. My family and I will be moving in the next month and now we realized that we will have pay a termination fee for $200 plus. Also, they billed us approx. $80 plus for the first month. These are the companies that hurt our country. DirecTV advertises that they have the best customer service. This make me so angry in how these companies spend millions telling people how good they are. DirecTV has put a very sour taste in our family's mouth. I hope DirecTV reads this article and realizes they need to change their policy and treat client better by being more upfront with their disclosures.

one and 2, which she did and I agreed to.

made the woman repeat the price twice knowing it was recorded.

This is an example of bait and switch, illegal in NY state. If I did not check this, I would not have known it on my first bill. My credit report now has been run twice in one month by DirecTV. I am also going to file with NY state Attorney General.

I signed up with DirecTV 2 months ago and was initially quoted $41.99 a month for their monthly service. When the tech came to my home to install the system, he had the wrong dish and receiver with him. I was told it would cost an additional $10.00 a month for high definition dish and receiver. I agreed to it believing that my new bill would be $51.99 a month. My first online bill was actually $58.84. After 30 minutes on the phone with a service rep and a manager, which got me absolutely no where, I just paid the bill.

On 2/10/12, I went online to pay my bill and had additional charges that I never agreed to (Protection Plan $5.99 plus tax) plus some other charges which totaled $71.27. I again called DirecTV and spent 25 fruitless minutes on the phone with them regarding unauthorized fees and plans, etc. He told me he would credit me the Protection Plan but would have to charge me a cancellation fee to cancel the plan. A plan that I was never informed about or ordered and now they want to charge me to cancel it! After much argument, he finally removed all the extra charges and told me my bill for this month would only be $47.59, but it would go up again to $72.00 and change next month. Why my bill would go up again, I asked. He said it was because the taxes in the State of Florida are very high. Really? Additional $15.00 in taxes? Why wasn't I informed of all of this before I made the decision to go with DirecTV? Of course, he could not give me an answer.

I am completely disgusted with DirecTV and the only reason I have not cancelled this service is because they lock you in to a 2-year contract and charge you $20.00 for every month you have left on your 2-year agreement, in which case would be $440.00! Obviously, they do this to discourage you from cancelling your contract because they know you don't want to shell out $440.00 to get out of it. Beware of their false advertisement and their lying customer representatives and sales department. 2 years can not go by fast enough!

This is ongoing. Our credit card expired and in the process of getting the new one, we missed an auto-pay bill to DirecTV on that card. They called and we decided to start paying with e-check instead of credit card. Apparently, they don't much care for that, leaves them without a club to beat up on us with.

They claim we never paid, although, the credit union records show payment made to the correct account number. We spent money faxing proof, even had our CU talk to them. They still want money that we have already paid and we are telling them they aren't getting it again. They want us to fax info they already have, at our expense.

We told them that their harassing us over this (lots of calls from stupid employees) is, in our opinion, because to void the contract. We asked for a box to ship the electronics and they sent one. We are done with them, forever. It turns out that you can get free HD on network channels with a $40 outdoor antenna in most areas. Who needs DirecTV? The programming is mind numbing stupid for the most part.

I called DirecTV to make a payment over the phone. The DirecTV customer service representative would not accept the payment. She stated that I had to pay a late fee. I stated to her that I had been with their company for almost three years and this is the only time their company, which makes billions off the consumers, will not accept my payment of $82.00 dollars. I asked her if their company goes bankrupt if I don't pay the late fee. I explained my financial situation and that I did not have the late fee. I told her I would pay it on the next month's payment. She stated that there is nothing she can do to help me except turn the services off. I told that was stupid! I told her that her company doesn't care about their customers. All DirecTV is concerned about is getting paid.

I have been with the company for almost 3 years and I always paid. As soon you explain that you are having some problems, this company does not want to work with you. Also, the customer service representative was rude and inconsiderate while I explained my financial situation. My company cuts my hours for the months of November and December. Not to mention that I am a single mother.

The service you get from DirecTV is not that great but I got the service to provide my young child with the several channels for children. During rainstorms or thunderstorms you can get no reception. To top it off, I put money into the bank on Friday, 2/3/2012 and DirecTV came into my account and took the money. This company is full of thieves and highway Robbery.

In November, after completing a contractual bundle agreement w/ Frontier & DirecTV for phone, internet & satellite TV, I cancelled our house phone line in an attempt to save money; I kept our internet service w/ Frontier. The following month, I received my DirecTV paper statement/bill for $100, which made sense to me. (My Frontier bill was full of credits to the tune of a $31.78 refund. The following Frontier bill was for $79.33 for internet services only - I thought that was a bit high, but figured it was a combination bill for Nov/Dec/Jan).

When I went online to pay my DirecTV bill for December, there was an additional $100.12, for a total bill of $200.12. As I didn't know what the additional $100.12 charge was for, I paid what the paper statement said I owed, $100. The Jan. DirecTV bill, again, had the $100.12 charge on it, with a past due notice and to pay it immediately ($200.12). I then called DirecTV to find out what the additional $100.12 charge was for. I was told it was a charge from Telco and that I would have to talk to Frontier about what exactly it was for and that DirecTV had nothing to do with that charge and could not do anything about it.

However, if it was not paid immediately, there would be a "disruption" in my service. After going round & round with the CSR and getting nowhere, I hung up in frustration. I then called Frontier and a very confused, but helpful CSR, said she would talk to her supervisors and get back to me. When she did, I was told the Telco charge had nothing to do with them and I would have to talk to DirecTV. I spoke to another CSR from DirecTV and was again told to call Frontier, that DirecTV had nothing to do with the charge.

How do I resolve this? Who is Telco? How can they access a charge to my DirecTV bill, but DirecTV has no control over the charge and cannot explain what it is for? But then can access a penalty if I don't pay it?!

I don't know what to do next. I lost my job in January and cannot afford an additional $100 unexplained bill - yet it I don't pay it, I may lose my TV service. I need help, please.

When I called to order service, I told them that I didn't want the free channels. It's a scam and we all know it. They told me that it was required and I should just enjoy them. "Everyone enjoys something free, right?" Basically, I wasn't given a choice. So at the first of the month, when I knew that it was coming due, I called and asked them the exact date that I needed to make the call. The rep told me Jan 19th. I wrote it on my calendar as they said it! So on the 19th, I called and they told me that I was 2 days late and that there would be prorated charges. I told them my story and the rep said not to worry. They couldn't credit the card at that time but if I called when I got my bill they could do it then. Flash forward 1 month. I got my bill and you guessed it. They aren't willing to credit my acct. It isn't until I threaten the FCC that they finally and quickly ok the credit.

You cannot advertise something as free and make someone accept it if it really isn't free. It truly is a scam, and I'm tired of dealing with big companies that are able to figure out how to steal my hard earned money expecting that I should keep my mouth shut about it. Now, I am being held to a contract with the enemy. I don't know if this is a site to just voice my opinion or to ask for advise so I'll do both. People should start using their voice. I know I'm not the only one who has been negatively affected by this. This is the way that DirecTV runs it's business. Let's put a stop to it. Tell everyone who will listen. Does anyone have any advice on where to go from here so that DirecTV will be held accountable for their actions?

This is in reference to automatic bill pay. When I initially signed up for cable service, I wasn't aware I signed up for bill pay. I thought that was a option. But since finding out on 1/17/12, by representative Jane that I indeed signed up for abp. This is the reason for the complaint. When I spoke to Jane on 1/17/12, I requested the service be cancelled and that I would make my payment each month by calling it in. Jane instructed me to call back a few days later to confirm that the request was processed.

On 1/21/12, I phoned and spoke with representative Demarco to verify cancellation. Demarco informed that this had not taken place. By now I'm upset and again requested it be cancelled. Demarco reassured me that it was done and it was ok to make my payment on 2/9/12, in the amount of $139.91.

On 2/5/12, my son Donte informed me that the DirecTV had taken out the payment of $139.91. I immediately phoned DTV to inquire what happened. I spoke to Jane again and requested to speak to a supervisor. That transfer took 25 minutes. Iris, the supervisor and she informed me that the payment had been taken out and that she had no authority or access to reverse the payment. Now I'm livid! I explained that I called and made arrangement to make my payment on 2/9/12, and now my checking account is overdrawn. Iris informed me that no one has the authority to reverse a payment and she was sorry. I insisted something be done immediately. She reiterated she could do nothing. I requested to speak to a manager. She said that was no manager available but to call back and speak with her manager Robert tomorrow. I requested a extension but she said there was no extension to give. She offered to transfer me to a Accounts Specialist to see what they could do. Once transfer the representative was apologetic and placed a $50.00 credit on my account.

On 2/6/12, phoned 800-531-5000 and ask to speak with a manager and was transferred to Chrisella, who informed me she was a disconnect highest escalation representative. What does that even mean? I began to tell my story and the line disconnected. I waited for a while but no return call the the home or cell number. OK. Now this is ridiculous. I called back (same day) and spoke with Carmen she said she was a manager. I again told the story. She placed me on hold for 20 minutes and the call disconnected.

What is going to take to get this matter resolves. I'm being bounced all around while in the meantime my checking account is overdrawn. I'm really tired of dealing with this simple matter. Did Donte and I make a mistake in signing up with DirecTV? You came highly recommended. What do I need to do? Send this letter to FCC, contact local media or get my attorney involved. It is critical to my finances that this matter be resolved immediately!

Upon moving, I followed the directions given to me by DirecTV, move my equipment with me and upon approval from my new landlord they would reinstall. I did exactly that. I paid my final bill at my previous resident and while awaiting word back from the landlord (we are both military), DirecTV withdrew $540.42 from my bank account. ($300 for equipment, $240.42 for early cancellation) which I did not approve. I have spent countless hours on the phone with DirecTV and got my bank involved. DirecTV was to refund my money, oops we didn't initiate the paperwork so again I called. "It's all taken care of Ma'am". What they did instead is respond to my bank that they had taken care of it, my bank reversed it and now I have a $540.42 credit with DirecTV. If I wanted to pay DirecTV ahead $540 I would have.

I did not authorize them to "credit" me and that is not what was told to me, I was told the money would be replaced. This caused 3 checks I wrote to bounce twice and the reversal by my bank has caused my inability to pay rent this month. I never authorized DirecTV to remove money from my account and I did exactly what they told me to do when I moved. I re-installed DirecTV which was the contingency for the money to be returned, not credited. My contract end in Sept which is not soon enough. Please help, no one or company should be able to take your money and then apply it as they see fit. Truthfully, I haven't survived Iraq and Afghanistan to come home to this.

My wife questioned me (2/6/12) about a PPV movie that we supposedly had ordered on December 10th of 2011. Both of us knew that this was erroneous because we very rarely order movies through DTV and knowing that we had seen the movie years ago, we would have had no reason to order it again.

When we called to tell them that this was an incorrect charge, we were informed that the movie in question was ordered in December of 2006! The CS agent claims that we were never charged for this movie and that the receiver used to order this movie must have been disconnected from the phone line in 2006 and therefore we were never charged. I told him that I felt it was ridiculous to claim that we owe them money from that long ago, and that there is no way for me to confirm nor deny this info. I then asked him how is it that this charge is just being sent to us and he claims that this "disconnected" receiver had to have been recently connected to a phone line or the receiver had been recently mailed back to them. He must have told me 15 times that "the charge is correct and that there is nothing more he can do".

I then asked for a manager. After 15 minutes on hold, the same CS agent gets back on the phone to tell me that he is authorized to waive the charge "just this one time". I guess he assumed this would mollify me, but only further stoked my burning rage. It then dawned on me that I hadn't had a phone line in my home for more than a year, we use cell phones. I also explained to him that I hadn't disconnected or reconnected a receiver in my home since I moved in 5 years ago.

In the end, neither he nor his manager could explain to me how this charge suddenly appeared on my bill. They did waive the charge, and as usual, offered me the "3 months of some lame movie channel that you'll be charged for after the 3 months have expired as a token of our appreciation for your long-time patronage" **. I told them I didn't want anything for free and that I only wanted to remove this bogus charge and to say my piece about their horrible customer service.

I must say (and I've told DirecTV this numerous times) that if their competition ever gets Sunday NFL Ticket, I will rip their dish off my house before I hang up the phone. Do not get DirecTV unless you, like me, are a misplaced NFL fan.

After DirecTV took the deposit and months service out of my debit card, my son, Justin ** was refused service because he is 17, which we were told at that time, have spent from the 3rd until now, to have his my name Justin ** changed to my name Debra **, SS# **. We spent hours on the phone getting the run around and even said to get my money back, but no one will cancel his order. So we can even do anything, used all the minutes on my son's phone trying to get someone to do something and have gotten nothing but a runaround.

I really do not see what the problem was; it was set up for DirecTV to directly take the monthly bill off the debit card. I would like to transfer the deposit and name from his name to mine Debra **, **. This whole thing is a bunch of ** because at the time the order was place, they were told 2 different times that he is 17, but since they refuse to let him have what he paid for, would they please put the DirecTV in my name. As far as I am concerned, we should be compensated for the poor, rude service days and days of getting nothing but the runaround, cancel his service that he did not get, and do not charge a cancellation fee.

I truly hope this thing can be resolved. I can be contacted on my email **, or my son at his email **. We still want the service exactly the way it was set up, including the discount because Lisa ** referred us. I really feel we have been treated extremely rudely by the person that we had to deal with at first, when he did finally bother to call back 1888 466 9635, ext **. I really feel at the very least they should reimburse us for the days, hours of trying to get this settled. 120 minutes on my son's track phone, went to trying to get this ** settled. This is no way to run a business and yes, I am more than a little upset over the whole deal, because right now I feel my son was screwed over and DirecTV is playing games. I would appreciate hearing from someone today if possible, at my email address **, because we have been treated unfairly all the way around. You cannot call, because they already used up all the minutes on the phone.

I paid my bill through my bank's online bill payment on Feb. 2. It still hasn't cleared their system but yet the money is not in my account. My cable is off. I spoke to 2 basic call services people and 1 supervisor. The first one, Michelle, told me in order to get the situation resolved, I needed to fax them a proof of payment. I tried calling my bank to see if they could fax it for me. But because of 3rd party policy they couldn't, so the best scenario was to go to the bank directly and have it faxed.

I was on my way to the bank when I decided to call back and see if I needed an attention to on the fax. I spoke with Alice and she told me that it would take 10 days to find this transaction. I asked to speak with a supervisor and he basically did nothing. But now that I told him where the money was, I did not need to fax it. It's not proper procedure and it would prolong it 10 days. So, I wasted all morning trying to fix this inconvenience while nothing can basically be done. I was having family and friends over for Superbowl Sunday but not anymore.

When I signed up for service in October 2011, I was told it would be approximately $30 for service and then I would bundle with AT&T for internet for a total bill of approximately $50. I never gave AT&T my Social Security Number, yet they had it on file and ran my credit. I can only assume that DirecTV gave them the information. After learning this information along with the fact that their installer tore my guttering off my house when he put up the dish, I cancelled service after 2 days. I figure if you are going to lie to me to get me as a customer, you don't deserve my service. So, I called and was assured that since I had service for only 2 days, I would not have to pay anything and whatever had already been paid would be refunded to me, which totaled $83.84.

Meanwhile, I get various statements saying they have started the refund process and that they have given me "partial month credits", leaving them owing me $134.74. I have no clue where they got that number but whatever--all I wanted was the $83.84 they owed me. I got a check for $48.74 and after finally having to dispute the remainder with my credit card company, I got a credit for over $53.48. Doing the math they paid me $102.22, which is $18.38 more than they owed me. Now, they want the $53.48 back, saying it's for my first month's bill since they do not prorate and they bill in advance. Also, on an email I got from one of their customer service "professionals", they say I owe the difference between $53.48 and $48.74. Once again, doing the math, that's only $4.74. I have no clue what to do or where to turn for this one. They keep talking in circles and I'm sure hoping that I will give in and pay them whatever they claim I owe. But I'm not one to back down, so don't hold your breath DirecTV.

After cancelling my service, I received a bill of $57.69 for PPV movies I supposedly watch years prior. All my PPVs were purchased on credit cards, I did not order this PPV and they did not notify me of these PPV purchases till years later.

The apartment complex I was living in is being torn down. I did not know this at the time. I moved in the Hulen place apartments in Sept of 2010. I signed the 2 year contract with DirecTV. I thought I would be there at least 2 years. The apartment building is being torn down. I had to move. I am now living in my new apartment as of Jan 18th, 2012. I called DirecTV to tell them I had to cancel my service, because the old apartment is being torn down, and the new one doesn't allow satellite service. So I am caught in the middle. I cannot use DirecTV.

They told me I have to pay $380 cancellation fee. I told them this is a special situation, and is out of my control. They had no sympathy for me, whatsoever, saying I signed a 2 year contract, and have to pay this ridiculous cancellation fee. I am outraged. This is similar to the complaint on your website about Dish. I don't think it is at all fair, that they are trying to make me pay for something I can't even use. I would appreciate any help you can give. My account number is 75421534. I now have Charter cable, the only thing they allow at the new apartment.

DirectTV sent me a bill a month later after disconnecting the services, charging for a movie that I "supposed" rented three years ago and they were not able to charge back then. I called the customer service department, the billing department and they told me there was no other option to clear this up besides paying for it since I am no longer a customer. What a rip off!

I have been signed up with DirecTV since the Fall of 2010. I was forced to sign up with DirecTV because I lived in an apartment complex that only had cable service with DirecTV (i.e., if you wanted to watch any TV, including local broadcast stations, you had to sign up with DirecTV).

When I signed up with DirecTV, I never received a "customer agreement". In the meantime, DirecTV has raised the prices of the programming and equipment at least 3 times. I have since moved and no longer am forced to be signed up with DirecTV. I told them I want to cancel and they said I have to pay a $180 early termination fee if I cancel before the end of my two-year agreement.

However, in the meantime, they have raised the cost of the programming and equipment rental once again. They finally sent me a copy of their customer agreement and it indicates that if I cancel early due to a change in the contract or pricing terms, I am liable to an early termination fee.

I believe this is unconscionable and would like to know how it is possible that DirecTV can continue to charge whatever it wants and change prices at any time, but I am charged a ridiculous fine for terminating a contract that they have changed the terms of (i.e., the cost). All I want to do is terminate DirecTV as my cable provider without paying an unconscionable early termination fee.

I have been a DirecTV customer since the 1990's. My husband and I moved in August 2010 where his job is. In September they were to hook up our service at the new address. The technician said he could not hook it up except for a horrendous fee. I told him not to and to cancel the order. I called customer service and told them I was going with Dish network and to cancel my account. While checking my account today, I noticed there was a withdrawal from DirecTV for 170.61. I called them and they said I had told them I wanted to cancel the service and I would think about it. What I in fact told them was to cancel the service and I was going with Dish network. The technician that was here had all kinds of excuses why he couldn't hook the service up. I also asked them what to do with the equipment I had and they said to just wait on it. They illegally took this money out of my account and were not authorized to do so. Isn't it strange I told them in Sept. 2011 to cancel the service and they charged me until January 2012?

I paid DirecTV on Dec 30, 2011, in the amount of $221.35, to get service. They told me that my son had an account with them in the past, and because of his past due bill at the same address, I could not get service. That's fine, but they refused to return my deposit. I am not responsible for his bills, then they say they are going to refund me back the $221.35. As of now, 1-27-2012, I have not received this money back.

DirecTV took $351.00 out of my fiance's account (he is not on the account) without notice! I called them this morning, 1/20/12, I spoke to Wanda Jones, was transferred to a girl named Ansley, who then after one full hour disconnected me, without anyone coming back on the line.

Ansley came on the line 35 minutes prior to the disconnection and told me a supervisor was coming on the line. This was not an accident, they disconnected the line. I was offered no explanation for this withdrawal and the fact that it came out of my fiance's account is horrible. His name is not on the account. I was told that the service agreement states this. I asked them to send me a service agreement a month ago and to have a supervisor call me a month ago and I received nothing, not a call and no agreement.

I am going to call them back, and find out what is going on. My fiance called his bank and has disputed the withdrawal with the bank. That takes time as well. These are tough times and this company has victimized me. A month ago when I called them I asked to suspend my account due to being laid off from my job, that was the nature of the call a month ago that I heard nothing back from. I have not had this service since November.

I give them 5 stars for horrible. $444.00 was taken from my bank account, without notice. I was told on Dec. 31 that I would get a credit in 10 days. I am still waiting for the credit. I've been a customer for years. Is the service slipping, or has it always been this bad? Oh, and I am supposed to pay my bill today for February.

Several months ago, I agreed to go with DirecTV as my cable company. They had a special going on with a $45.99 a month for one year with free HBO, Cinemax and Showtime for three months. I found this to be one of the best offers there was so I signed up with the agreement of all the terms including the $200 cancellation fee, $15.00 fee for disconnect, as well as charges for the equipment, but never once did the representative tell me that they would take money out of my account.

The first incident with DirecTV was they took $39 out of my account without notice. When I called them and asked them why did they take my money out of my account, the representative then told me that when I signed up for the HD for life, they took money out directly. I told the representative they can have the HD for life back and I specifically told her to put this in the notes not to take any money out of my account ever. The representative claimed she understood and told me that it was in the notes.

After that first incident, service with DirecTV was great for only one month. I received my first bill of $47.62 which was good, then, I received a second bill the next month for $115.03. I called asking why was my bill so high and they said that it was because I didn't sign up for their rebate. So they helped me with that and I signed up for my rebates. They then claimed that the problem was solved.

Next month came around and I had an outstanding bill of over $200. I immediately called DirecTV and asked them once again why is my bill so high. They said it was because I am paying for the HBO, Cinemax and Showtime. I finally just decided that they have a lot of foolishness going on with them. At this point, my nerves are worked up but I still did not cancel my service. After all this confusion, I just continued to pay these high bills.

Finally, I got fed up and I spoke with a representative named Judy. She was absolutely the rudest one I have spoken with. She seemed quite crazy, to be honest. She was all over the place with her conversation and argued with me about me not paying any of my bills. "They were not going through the automatic system," is what she told me. I asked to speak with someone over her and she just hung up in my face.

So after this occurred, I stopped paying altogether. I feel like I did not need to be treated this way and I never once gave them any problems. I had a final bill for $172.03 and when I spoke with representative Dominica, she told me that DirecTV will not charge me for services I did not use and that I understand. So when she told me that I was charged for a disconnect fee, I understood that as well.

So $172.03 plus $15.00 equals $187.03--plus the $300 which the representative at signing told me. $200 for a cancellation fee, so that is $187.03 plus $300 which gives me a total of $487.03. I know you are wondering why I am giving you a summary of my money. My account was cleared of $832.03 without notice--no letter or anything. I am a college student who is trying to save money and now, I have to start all over for some money-hungry cable company. This was not a good experience for me at all.

DirecTV bills customers for programs ordered through their remote years after the equipment has been returned. Consumers are not aware that these charges are not included on their monthly bill. I disconnected my service after two years. I paid my final bill and returned my equipment. I received a statement in the mail stating that my balance was zero. I then called DirecTV to verify that they received my equipment and that there were in fact no additional charges. I was told everything was paid in full.

On 1/8/2012, I got an email stating that I was sent a bill for $227.45 and still have not paid it and that if it was not paid within 15 days, that amount would be taken from my bank account on file. I called DirecTV and they said the charges were for PPV programs ordered two years ago. I asked for an itemized statement for the said charges as well as the paid statements for that period so that I could review and validate the charges before making the payment.

I was emailed the PPV charges, but not the regular bill, which would include PPV programs that were paid in full. I suspect that I am being charged for programs that were already paid on my monthly bill.

I paid a bill for someone last year and when they disconnected their account I got billed $128.62 without my consent. They would not reverse the charges and told me if that person didn't return the boxes I would be charged $250 more without my consent.

Several years ago, I engaged DirecTV for service. By phone, I was sold a package for, TV, phone and internet services. After paying $75.00 for their free dish installation, I was told that they did not offer internet service in this area. After hours by phone explaining this circumstance and several letters, with no attempt by DirecTV to resolve, they turned me over to a collector or two, who have called regularly at all times of day and night.

I was sold a service which they could/did not provide. Therefore, I will not pay over $400.00 for this company's incompetence. My reward will be to have my credit damaged through no fault of my own. DirecTV does not even publish a contact address on their website. I wonder why. This is a very old game called "Bait & Switch". This company did not provide the service which was sold to me, therefore I will not pay.

I had used a credit card for a friend to pay some past due bills however I did not have auto pay bill. The person then disconnected their services with DirecTV and without my consent, the company charged me $419 for an overdue balance without me (cardholder) consenting it. I called DirecTV and they refused to put my money back into my account. DirecTV will not refund my money after taking it out without my consent and I will be over drafted in the bank due to their actions.

I have called DirecTV twice to return the receiver and remote. Each time, I waited at least 7-10 days to give the delivery service enough time to get the recovery box to me. Each time I called DirecTV customer service, I got a different story about returning the box. I still haven't received the delivery box and now, I received a letter stating that they will charge me for it.

Six months ago, I was having problems with the old receiver I was using. I called customer service and he sent me a new one. I told him that my house was for sale and I didn't want to be placed on a new contract. I already had DirecTV service at my second house, so transferring service was out of the question since I already had service with them. This didn't seem to be a problem. My first house was sold and I canceled service. They told me I had a two-year contract (which wasn't supposed to be because they were replacing a bad receiver) and that I would be charged a $250.00 early cancellation fee (even though I already had service at my second house and I had been a good customer since 2003).

I told the representative that I wasn't going to pay that and she told me that they would use the credit card on file (I did not give them permission to do that because I paid monthly, they do not have permission to auto-bill my credit card). They are a horrible company to deal with--even for "longtime, good" customer.

On Jan, 5 2012, I received an unexpected alert on my cell phone that $358.70 had been pirated from my Netspend Visa debit card account. I panicked because I didn't know how it was possible because I didn't have an account with DirecTV. I realized that this transaction was due to me paying a bill for a person who asked if I would do this on my card. What I didn't know until I spoke with a DirecTV customer service rep was they used my card as the only means to collect from their customer and kept my visa debit card on file without my authorization. When the customer became delinquent they charged my credit/debit card. My name is not on the contractual agreement they have with the customer and they illegally took funds from my account that created a snowball of fees for disaster.

I am pissed because I don't live with the person they have a contract with or do they have anything to do with my financial responsibility. I didn't know and I was never told that this was possible in me just paying a bill. I am willing to join any lawsuit pending against DirecTV because they have made it impossible for me to meet my obligation to my own creditors.

We signed up almost three years ago for a two-year plan that was to cost $29.99 for 3 months with some free movie channels during that period. We were led to believe by the person we talked to at 1-800-531-5000 that our bill would go up some in small increments. After cancelling all the movie channels at the end of three months, they told us to expect a monthly bill of at most $70.00. We are currently being charged $104.96 monthly with no movie channels, not at all what we agreed to. Thank you.

Avoid DirecTV. They are scammers. I have spent three days trying to straighten out my account. I just signed up on November 21, and they have charged my credit card hundreds of dollars. Avoid!

I had DirecTv for years and have never been late on any bills. My contract was ending on 11/27/11 and my cable was cut off 10/27/11. DirecTv cut the service one month early, and turned around and billed me 21.00 for early termination. I paid the 21.00 and then shipped all the equipment back via FedEx. I was billed 233.27 for non returned equipment. I called and spoke to Kenny on 11/27/11 and he said he looked in the system and that they have received the equipment and he would reverse the charges. This happened again on 1/3/12, I spoke with Loretta who was rude, she stated that it was sent to collections. I called back 1/2 hr later because I had not received the confirmation email.

I got Anna this time and she pulled it up and the last two reps had done nothing to reverse the charges. I am still waiting on the confirmation email stating that this had been reversed and collections had been contacted to remove these fake charges. Since Oct. when I left DirecTv, I have been harassed numerous times over this fake bill not counting the letters wanting me to sign back up with them. DirecTv reps have been rude, harassing and down right ugly over their mistake. There is no way I would ever sign back up with this company. I was promised today that Anna would take care of this. So far the last two reps haven't taken care of it. If I do not receive a confirmation email stating that this matter has been taken care of, I will be contacting my attorney.

Several weeks ago, I sent in a complaint against DirecTV to the Better Business Bureau. DirecTV signed me in for a two year contract, when I only contracted for a 1 year bundle package for phone internet and DirecTV with Centurytel. I ordered the DirecTV through Centurytel. The DirecTV man came to my house because I ordered a one year contract through Centurytel yet, after he set up the dish on my roof, he presented me with a two year contract to sign. I signed it thinking he was wrong, I had ordered this through Centurytel and I knew it was a one year contract.

When I called to cancel the service, because the bundle discount through Centurytel was over and my DirecTV bill had doubled, they told me I had signed a two year contract and had to pay a substantial cancellation fee, close to 200 dollars to have the DirecTV turned off. They would not let me out of the contract. While I know I made a mistake signing that stupid two year contract, I really thought I was right and the installation guy was wrong. Besides, this would still be bait and switch, advertising a one year contract with good deals, and then sneaking in a two year contract, after the installation was already done. That should have been explained clearly to me before anything was attached to my roof.

Anyway, I sent the complaint in and I expect to hear from them soon. I don't want to get ripped off by Direct TV. I know they have several rulings against them because of the way they advertise. In fact, the Better Business Bureau says they have over 35,000 complaints against them. Centurytel only told me that Dish has separate billing. That is not specific enough, someone should have told me before I had these people come to my house that the contract with Dish was a two year contract, and that the price would double after the first year. Not even the guy who installed my dish told me that the price would double after the first year.

I remember even telling him, that I didn't let cable come back and install cable again because they did that to us, and I didn't want to deal with companies that did that, and he still didn't tell me. And when he said it was a two year contract, I corrected him and told him, no I ordered a one year contract through Centurytel. He said all new clients sign the same standard contract, so I signed it, but I just thought he was wrong. But right then would have been the perfect time to explain to me that the prices would double, and there definitely was a second year and there would be penalty to cancel and he did not.

So I don't feel I should pay them a red penny. The irony of the thing is that I had called Centurytel and let them talk me into the bundle looking to lower my bills, and all they did was set me up with a company that ripped me off. The prices weren't cheaper than what I was paying before, and the deal with DirecTV was certainly not a better deal in the long run either.

I am looking forward to someone filing a class action suit against Direct TV. I will make sure my name is on that list. If you want to sell a product, why not just advertise the product at the price it will cost to have the service, rather than advertise discount bundles, and have secret hidden rates. If I had known that DirecTV had so many complaints against them, I would not have touched them with a ten foot pole. Does their product or their prices suck so badly that they have to trick people into signing with them?

Afio is the collections company they sicked on me, but Afio should be ashamed of handling this sort of case from DirecTV, with 35,000 complaints, who is so obviously the one at fault here. Instead, they choose to persecute the little guy. I am contesting the validity of this bill. I never, ever, ordered a two year contract, and I told that to DirecTV and while they made me cry on the phone with their ridiculous run around and unreasonableness, they were simply more interested in stealing every buck they could, instead giving their customer what the customer actually ordered.

I ordered a 1 year bundle contract through Centurytel and I paid one year of that service at the prices that I was quoted when I ordered it. In fact, the prices were higher than what I was quoted on the day I ordered it and when I discovered that, I called and asked when my contract would be over so I could cancel as soon as it was, and I was told one year. So when I saw the price doubled, I knew my year was up and called to cancel because the prices were higher than advertised, and they told me that I had to pay double now for another year, or cancel and pay the cancellation fee. I told them I would not do business with them any more, and to cancel me right away.

I was over Billed for $91.00 on my autopay on AMEX and customer service says it happened to everyone this month? Did it? Talked to a very nice rep and she said they just had a glitch on their billing system and apologized and it has happened to everyone. I am on the 3-month intro offer and should have been billed only $58.99, not $168.98. This is my second bill, yikes--gotta watch them. I asked for a credit and was told they could not put it back on my AMEX. I explained if I call AMEX, they would gladly dispute the charge for me but I am afraid if I do this I will stir up a bigger mess with DirecTV. And from what I am reading in here, I will keep the peace until next month. If at that point they charge me again, I will be less impressed than I am now. But I must say that the service and quality is light years beyond what I had with Metrocast Cablevision. Watch your bill!

I signed a two-year agreement with DirecTV. Every month, the bill was higher and we were always charged wrongly for something; canceling stations but still charging them; discounts promised, but not received, etc. Finally, it was two years and I was finished with the agreement; the same month I moved. My roommate had once paid over the phone with his credit card because it was late. I asked the lady, one time payment only because this is not my card. She said yes. My last bill that I owe is $180 which I admit is late. DirecTV took it upon themselves to charge my ex-roommate's card $464. First problem, this was not even his bill.

Second problem, I didn't owe $464, only $180. I called, arguing an hour and a half. He figured out that they charged me an early termination fee that was not supposed to be charged. They credited my account which would take 30 days to be put back on my friend's card. I also disputed the fact that, how can they just charge someone's card that had nothing to do with the bill that I owe? The supervisor stated, they didn't know whose card we provided, they don't ask for the name, and they keep it on file no matter what, and that it would not be credited. She said I could file a dispute, however, it would delay the credit of $280 that was wrongly charged to begin with.

After speaking with an agent and obtaining an agreement for an extension to pay my bill, my service was interrupted two days later. When I called to speak to a supervisor I was placed on hold for more than 25 minutes. The supervisor said I would have to pay my bill first before the service could be turned back on. When I explained about the agreement, I was told because the service was interrupted it was nothing they could do. They did not keep their promise and abide by their agreement.

I had an account with DirecTV and I felt I was being overcharged for the service. I called DirecTV and asked that the account be put down to basic only. And so that it could not be changed by anyone else, I had it password protected. The young man promised that nobody could change it. The next bill I received was even higher. When we called about it, they said "someone called the same afternoon and changed it back".

Then, the supervisor stated that it could not be password protected, that anyone who knew the account number could make changes. So, they continued to bill for services I had cancelled and for a sports package that I did not order. I cancelled the service and told them I would not pay for the charges during the time it should have been discontinued. They threatened to take it out of my account. So, I went and closed my account at the bank and opened a new one.

The above company reviewed my credit without my permission. I said if they had to run a credit check, they did not have my permission. I did not want my credit ran. They assured me there was no need to get info regarding the service. Direct TV did run my credit. It was a hard inquiry. I have access through free credit report .com. That is where I learned that my credit was run after telling the sales person I did not want to run my credit. They ignored my instructions and invaded my personal info. How can they be punished? Thank you.

I have been overcharged for Ultimate TV for 7 years. I've subscribed to DirecTV's Premier service since 1997. For two years, I had some RCA and Sony receivers, and during that time, they were charging me $9.95/month for a service called Ultimate TV Monthly. I did not know what this service was until I inquired today. The service was for a special "guide" for those specific receivers. The customer service agent at DTV told me today that they have not offered those receivers or that service since 1994. I have been charged $9.95 per month for the past seven years, and all they have offered me was a $50 credit. I believe this to be an unconscienable act. They are charging people for a service never ordered, and not offered for more than 7 years. How many other subscribers have encountered this?

I have only recently signed up with DirecTV. They advertised different prices for different packages. The package I signed up for was $39.99. My first bill was $50. My second bill is $56. To me, this price is a violation of their own advertised price. I would never have signed up with DirecTV if I knew the price would be $56. And who's to say that they won't raise the price again and again and again. To me, it is they who have violated their agreement. I want to pay the original agreed on price or I want our contract terminated immediately.

Every month my bill is incorrect. I have called many times, been placed on hold for 20 minutes or more, to get someone who can't figure out how to read my statement. They have all agreed that my amount is incorrect, and promise to correct it, and it will show on my next bill. The next months came, and it's higher than the previous month. I don't understand how customer service tells me different amounts, from $34.99 to $44.99, and my bill is higher each time I receive a bill. If I could cancel without a penalty, I would. You can check and see how many calls I have made to customer service, without a solution. Needless to say, I am very unhappy. I want something done now!

I paid my remaining balance to DirecTV and called to cancel. Upon talking to someone, they said they had to go back and take the credit off from two months ago and I would also have to pay that before they could cancel my service. I had been with them for three years. I was told by their company a week before that all I had to do to cancel was pay the balance and that was all. When I asked to speak to a supervisor, I was told that I had to write a letter and that they did not have a phone number for me to call that I could only write a letter.

First, it should never be this hard to cancel service. Second, they are just trying to get more money out of me. Third, they are going back on their word because I asked the gentleman that I spoke to several times to make sure I did not owe anything else. I was also informed that after I get a call back from the dispute department that I will still have to call DirecTV again to get them to cancel my service. This is ridiculous.

At this point, I am have sent my letter immediately to the address that was given. I will tell all my friends and post this on my Facebook page for people to see what is going on with DirecTV. What company could you possibly not have a way to resolve an issue without talking to someone without a phone? The best part is they recorded all the conversations and they will prove that what I said and was told is correct. Case in point, don't be with DirecTV unless you plan to stay for life.

Today I received a bill for $444.00 from Direct TV. When I called them, I was told that by getting new receivers, it automatically put me into a new contract. And I was told that if I would have taken replacement equipment, there would have been no charge. I was never given the option of what equipment I wanted. I was only told that a technician would be out to correct the problem. This is insane. These companies should not be allowed to make a decision on the consumer have to pay for it. I never asked for new or upgraded equipment. I only got what the technician brought to my home. Please help. I do not know where to turn with this.

On November 1, 2011, I signed up online through Verizon, for the Verizon Triple Play, including phone, internet, and TV. Because FIOS was not in my area as of yet, Verizon contracted with DirecTV for them to provide the TV portion. Verizon informed me that they had a partnership with DirecTV, but that all billing and customer service would still be through Verizon. The order confirmation that I printed out says "Month-to-Month agreement plan", under the TV portion of the listed services. DirecTV contacted me and left me a message, that they would be contacting me shortly to schedule an appointment. They never called back, but instead, just showed up at my house one morning. The man spoke very little English, and I was very confused as to whether he was with Verizon, or DirecTV, and that he was there to install.

I finally was able to gather that he was there to install the DirecTV dish, and he had me sign a form that he had been there to install it. Afterwards, I realized I could not get access to all of the channels for which I was paying. After several phone calls and hours with Verizon and DirecTV, with different people giving me different answers as to why the service wasn't working and offering different solutions that they would later reneg on. Verizon informed me that DirecTV needed to be connected to the internet, to be fully functional, and that they should not have installed until after the internet and phone were installed. Verizon then scheduled a phone and internet installation on November 16. Although they cancelled my phone and internet service with my previous provider as of that date, they never showed up that day, leaving me with no phone or internet.

On November 17, Verizon emailed me that I had a new installation date of November 23. Again they did not show up. I called Verizon several more times over the next few days. When I finally spoke with them on November 28, they scheduled me a new date of December 2. The installer came to my house on December 2, and when trying to perform the installation services, stated that he, "didn't feel like dealing with this**, and he was hung over". When my phone and internet were still not working as of today, December 6, I once again called Verizon, and they told me there was a problem with the line outside, and they would send the tech back over by 4 PM. At this point, I had reached my tolerance point, and told them to forget it, I did not want the services, and I was going to go back to Comcast.

After several more phone calls and disconnections, Verizon said my services would be terminated when Comcast sent over the order for my phone number (Comcast is scheduled to install on December 8), and that I also needed to call DirecTV to let them know about the cancellation. When I called DirecTV to inform them, they told me I would be charged an early cancellation fee of $400 because I was under a 2-year subscription. They refused to remove the fee despite my objections because "it is standard policy at DirecTV" and if I do not pay it in twenty days, they will charge my credit card they have on file, which I assume they got through Verizon.

Charging me this fee is absolutely absurd, when my contract was with Verizon, not DirecTV, and does not state anywhere that there is a 2-year subscription, but rather a "month-to-month agreement plan," and given that the services under the contract were either not provided at all, or not completely. DirecTV will be charging my credit card an early cancellation fee of $400, unless I cancel the card, in which case, they will send my account to collections.

Never before in my life have I been treated so poorly by a company. This weekend I had nearly $500 taken out of my account for unforeseen and unfair charges by DirecTV. To make an extremely long story short, I was subject to multiple customer service fiascos on the part of DirecTV compelling me to cancel my acct with them. After several hours of discussion, being placed on hold and transferred around to different representatives, and refusing numerous offers, I was finally told that my early cancellation fee would be waived by DirecTV because of the complaints I had raised. I was told that boxes would be sent to my residence for the return of the DirecTV equipment.

Over 3 weeks later DirecTV deducts nearly $500 from my account. I called to discuss these charges only to find out that they are for an early cancellation fee and for not returning the equipment. I explained to them that I had yet to receive the boxes necessary to return the equipment. After some research it is discovered that DirecTV sent the boxes to the wrong address and they will resend the boxes but will not refund me until the equipment is returned. Furthermore, they claim that there is no notation of my early cancellation fee being waived, that the charge is valid and will not be returned. When asked about my options. I was told by 2 supervisors that I should contact my bank and file the DirecTV charges as fraudulent. My other option would be to contact the DirecTV corporate offices and lodge my complaint. I have done so (albeit in the 1000 characters allowed when writing a complaint on the DirecTV website), only to receive a boilerplate response explaining to me that the charges are valid and will not be returned.

I have written another letter stating that the complaints I had raised were not even addressed in DirecTVs, and requesting that the recorded phone conversation where I was told my fee would be waived be revisited in good faith. I am fully prepared to file complaints with the BBB and to take DirecTV to small claims court in an effort to recoup the money that is owed to me by DirecTV.

On September 19, 2011, I paid my bill in full. I had contacted Comcast and they were installing their system on Sept. 20, 2011. They told me that they would contact DirecTV to cancel after they installed my system. One month later, I got a bill from DirecTV. I called them to say that Comcast canceled and they told me that I would have had to do that. Why would I question Comcast if they said this is the procedure? I would go online to pay my bill to DirecTV and used my Debit card with Chase bank. I did not have automatic withdrawal with DirecTV. Today, I saw that DirecTV used my debit card without authorization and they withdrew $125.63. I contacted DirecTV and they told me they can do that, that they will not be reimbursing me the money. I thought I was doing everything the correct way. Also, I have been unemployed for over 5 months now and do not have an extra $125.00. I am hoping that you will be able to get them to do the right thing and reimburse me my money. Thank you.

I am having equipment problems. We have a boarder as of July 2011, and ordered an additional HD TV Receiver (which is included in the monthly rental). However, the HD box makes a crackling sound (like an electrical short) 24/7, and is annoying to the boarder, and is starting to give her headaches. In September, 2011, I called DirecTV to have the box exchanged for another. I was told, nothing could be done, and it was normal. As the noise has gotten worse, I called again today (11/30/11). Again, I was told I could not exchange the box, unless it is broken or defective. I told them something is wrong with box. Again, they refused to exchange the box. What can we do to get it replaced? We have been a good paying customer for several years, and feel we have not been treated fairly by their not listening, or doing something about our problem.

CenturyLink offered a bundle, including DirecTV, and they flat out lied to me about the service cost and conditions, when I cancelled within 10 days, they then charged me a fee of $480.00. These people are thieves, dressed up as legitimate businesses. I intend to take both of them to small claims court here in Florida. They have stolen $480 out of my mother's account. Finally, DirecTV has agreed to refund me within 30 days but I still want to sue the ** at CenturyLink.

DirecTv cleaned out my account of $410.00 and it all started when I upgraded to an HD box then I sent back my old box to get credit for It. I told them I had an extra box that has been here for like 5 years, which I used for 3 years and has been in my garage for 2 years. I said that if they want it, they can send an extra return label box and I'll send it back. I never received it so I could not send the 2nd box back; however, they still took out $138.00 from my account for monthly payment which is OK, but they took an extra $270.00 for a box that was sitting in my garage for 2 years not in use. Then on Nov 20, 2011, I asked if they could credit my account and they said it would take up to 72 hours. I called back on the Nov. 25, 2011 to check on the status and they tell me it takes a month to get it credited to my account.

They con me into activating the box so I can get my $270, informed me that I would not have to return it and would get my refund back in 72 hrs. So I call again for the 3rd time on Nov. 28, 2011 and they tell me, "I'm sorry but it takes a month to credit your DirecTv account". So now I talked to a supervisor and she tells me it will take their billing dept. 2 weeks to credit my bank account. I tell the supervisor that the return label box came in my mail 2 days ago and asked if I can return that box in the garage so I won't get charged a monthly fee. She said, "yeah but I can't credit your account until we get that box". Now my mortgage is due because the 1st is coming up and I don't have all the money. I will have to pay a late fee on my mortgage. She tells me they will pay the late fee if I fax it to their billing dept. I'm still waiting to see if I ever get paid and was conned into getting a service that I didn't want.

DirecTV takes repeated unauthorized money from checking accounts. This has occurred twice for me within two months. In researching, I have found thousands of people across the US are being victimized in the same manner. This fraudulent scam of a so-called company needs to be stopped.

I am not currently employed. I am a student, age 50. Each time, DirecTV cleans out my checking account causing overdraft fees. I am unable to pay rent and to buy groceries. All because I made one payment to them with a debit card linked to my checking account. I was forced to cancel my checking account, which cost me money, this morning after hearing that DirecTV intends to make another debit once they see more funds in my account. Apparently the $306 I had, all that I had in the world, was not enough for them.

I had DirecTV installed on July 12th. I then canceled the service two weeks later due to a move and my new place not allowing Direct TV. I could have offered DirecTV proof if required. Last night, 11/22/2011, $416.00 was removed from my account without authorization.

I signed up for DirecTV as a part of bundle package offered by Quest. All of my initial set up, billing and payments were handled through Quest. At the end of a year, I moved and needed to discontinue services. I contact Quest who said that they only handled the sale for the bundled services and that I needed to contact DirecTV to change or cancel service. When I did this, I was informed that I was breaking my two year contract and would be charged a $240 cancellation fee. I said that never signed a contract nor was I informed about any such agreement when I signed up for service. DirecTV told me I had to handle that with Quest since they did the sales. I contacted Quest again and they would not do anything as they were no longer bundling services with DirecTV. I called DirecTV back and asked to speak to a supervisor. This was declined.

The customer service rep informed me that there was nothing she could do and that if I didn't make other payment arrangements, they would just charge my credit card. I never gave DirecTV authorization to do this and stated several times in this conversation that they did not have my permission to do so. I also repeatedly asked to speak to someone who could resolve this matter and was told that there was no one else I could speak with. DirecTV charged my AmEx without my permission, which I immediately disputed. AmEx resolved the dispute in my favor, saying that DirecTV did not provide any information or documentation requested showing that I had agreed to the charge or authorized payment. I again called DirecTV to resolve this and was told that a supervisor or manager would contact me about this but no one ever did.

Two months later, I received a notice from a collection agency for this fee. I spoke to a supervisor there and told him what had happened. He said that if I had disputed this fee and it was unresolved, it should not have been turned over for collection and that they would not act on this. This was in September of 2010. I never heard from DirecTV and thought that they had dismissed it.

I called AT&T for DirecTV and AT&T internet. I cancelled AT&T before I received their equipment and used auto pay for my DirecTV service. AT&T billed me DirecTV. I called both companies and neither would help. It went through 1 collection and credit-reporting agencies were removed from my report. Now, AT&T has sent this bill. I paid to DirecTV to another collection agency. The owner of the house at the original address where I receive DirecTV ransacked my room and stole many items including my DirecTV receiver. This is noted in my DirecTV. They were to suspend my account but bill me as if I have a receiver. I asked them to apply the bank drafts taken from my account on early cancellation. They ignore me and continue billing for service. I have spent many hours trying to rectify and all I get is lied to.

On June 28/2011, I suspended my DirecTV service, until further notice. It is due to the fact that we are moving, an option given to me when you call to cancel my account, and had six months to reinstall the service at my new address. I explained further, that I would take time because they would be leaving, in addition to moving away, and that I would call back to give them my new address, and have them reinstall the cable service.

Yesterday, November 28, Cable TV called and the person who called me (Ruben, Supervisor), told me I owe $57.00 because my service was reinstated in my old address, even though they know that I have moved, and no longer lived there. I told I did not reinstate my service and asked for a 6-month suspension,and I'll just reinstate my account and provide them with my new address, after I return from my trip. He said that the Cable TV system is automatic, and that they had to charge me, and also I only got suspended for two months. All this time, they reinstated my service to the old address, despite knowing that I do not live there anymore, and now they are charging me for the service. They told me that's the company's policy,and they couldn't do anything else.

We moved apartments and the technicians could not get "line of sight" to the satellite. When this happens, they cannot charge you for the early cancellation. They charged us for early cancellation fee of almost $300. I instantly called customer service to discuss the fee. They admitted that I should not have been charged that fee and that it will be refunded. I was then told that I had to wait 30 days for it to go through their refund process!

After we waited the 30 days, there was still no money refunded into our account. After several phone calls where the put me on with a "supervisor," I was told that they would escalate my complaint and that I would have to wait another 10 days! So this is over 40 days from when the fee was originally taken out. A few days later, they took out another $300! They now owed us almost 600 dollars. When I called again (now 7-8 times), they said it was a mistake and apologized, like that would help. It wasn't until a few weeks later that the money was finally refunded and that was only after threatening to file a complaint with the Attorney Generals office. Whatever you do, do not sign on with DirecTV. They will make it super easy and convenient to sign up but when it was time to cancel, it was literally a nightmare.

I totally treated like a tiny little person on my 8-9 calls. We had our account withdrawn for over 500 dollars for early cancellation fee and for some receivers. I never signed a contract as we were month to month the whole time. I disputed the charges and after many hours on the phone, we were promised 327 dollars in return. We were promised a credit within 30 days. This was in May over 5 months ago. Every time we call, they assure us it will be within 30 days. We are so upset and feel tiny against a big giant.

I signed up with Direct TV to suddenly be told I had to pay Primecast. I never received a bill from Primecast so I continued to pay Direct TV. 3 months later, my service was disrupted for non-payment. Direct TV refused to discuss the account and passed me onto Primecast who in turn stated that no monies were ever received. They discontinued our service. Direct TV then called us to see what needed to be done to get our business back. An agreement was reached that we would deal directly and only with Direct TV.

Once again, 3 months later, our service is off. I called Direct TV who sent me to Primecast, who then sent me to a collection company. Nobody will talk to us from either company to resolve this issue. Direct TV is now refusing to send us hard copies of the bills and payments. Primecast has locked us out of the online account and we are unable to access any information. The collection agency only wants the money that Primecast states is due. And Direct TV refuses to inform Primecast that they were paid directly. This is double billing and I want to know what legal recourse is available.

Signed up for DTV for 60.99+ tax per month and have been charged 92.99 for each month. Called DTV and went through 3 different CSR and then a so called supervisor named Janet, who could not do anything after 1.5 hours on hold with them. She sent an email to activations because they said I was not eligible for rebates, but she said I don't know why it is not giving you your discount? Then she said, it would take 7-14 days, what a joke. I have an confirmation email from direct TV stating my bill would be 60.99 + tax.

I am going to find an atty. to sue them for false billing and false advertising, misrepresenting their services. They are a joke in the confirmation it says nothing about rebates. I have everything in writing.

I've only been with DirecTV for two months. I've had problems with my bill. This month, they're saying I've rented a movie twice but like I told them why would I rent it twice when it's on my DVR, I recorded it! They still will not give me credit for the $6.00. I'm not very happy would not refer anyone to them!

When I signed up on the phone for DirecTV service, I told the representative that I only needed the service for six months. I was not told that I had to sign up for a 2-year contract. This is the kicker. I ran out of work and couldn't pay my bill when it was due. DirecTV turned off the service. I sent the equipment back to them only to discover that they pulled money out of my bank account without my knowledge.

I now have some checks that are going to bounce and create a lot of financial problems for me. I didn't think any company could legally take money from anybody's bank account without the permission of the customer. Even though I sent the equipment back to DirecTV, they still charged me for the equipment. Now that they took the money, I won't be able to put food on the table for my son. DirecTV just ** up big time as it looks like I am going to own the company after I sue them.

We fight with DirecTV every month because our bill is never correct. We asked to speak to a supervisor, and are transferred to what we thought were supervisors. We have since come to find out that instead of speaking to supervisors, we were actually speaking to the representative sitting next to the one we were originally speaking with. When we notified them we were cancelling, they told us we would have to pay $400 in cancellation fees. What?

I'm having a bad experience with DirecTV on business account. I had the service turned off for the summer. I called and requested for service to be turned back on and got no reception. Then, the technician came out and needed access to the roof, which I could not grant. I called back and advised to terminate the service since I was selling my business. I just received a bill for 60 days of service with no reception. They will not zero out the bill.

I was a customer of DirecTV in 2010. I was deployed to Afghanistan and notified Qwest and DirecTV on July 13, 2010, that I needed my service shutoff. Qwest stated that DirecTV had assessed an early termination fee on July 20th, but had continued to bill me until November 2010. Qwest told me I needed to speak with DirecTV to clear the issue up.

I called DirectTV and was told by a representative in their reconnection department that he found an issue in their records, but all he could do was excuse the early termination fee, and not the subsequent bills. He then transferred me to their billing department, who told me they could find no record of my having the service terminated, and that I owed 3 months worth of monthly payments.

I told the woman about the other representative in the reconnection department and the Qwest representative who found the records. The woman placed me on hold, and hung up on me. I the filed a BBB complaint and was contacted by a woman named Amy in their office of the president. Amy said she found some discrepancies, but that all she could do was refund the money to me, and I would have to pay Qwest myself, since Qwest collected the bills for DirectTV.

I told her that this was not optimal for me because there was no guarantee from them or Qwest that they would remove the negative report from my credit file. I told the BBB that DirecTV and Qwest needed to work together to resolve the issue that they caused, and fix my credit standing. DirecTV flat out refused, stating that they could do nothing.

Qwest said that they couldn't do anything if DirecTV did not admit it was their fault. A month later, I received a letter from Qwest stating that the 3 months of bills were not from DirecTV service but from Qwest service and that they had no record of my requesting the service to be terminated. The two companies work together and bill together.

I have only gotten the run-around, and have been unable to get this issue sorted out. What a wonderful way to treat the people that put their lives on the line for them. I will never use DirecTV, Qwest, or Century Link again. I am now stuck, and have no way to fight these companies, and clear my credit record.

I have only been a customer with Direct TV for a month and I have had so many problems with the service. Initially, they only gave me one receiver and when I called to complain, the CSR suggested that I just cancel my service and forwarded my call to that department. After that was resolved, I received my first bill that did not have the rebates. So after contacting them, I was informed I had to complete a form online but I was never informed of that before so I was forced to pay for services that they advertised as "free".

Assuming everything was in order, I digressed until they did not automatically deduct their payment and made my account past due. I called and asked them why they had not and the CSR said it must have been a glitch. So after going over my recent bill, I noticed that the HD service I was suppose to receive "free" was being charged. I questioned him about that and he said he did not understand why because I was enrolled in auto bill pay which qualified me for free HD.

He then transferred me also to the department to cancel my services. Now that person said I pressed the wrong button when I ordered online and it did not accept it. So when asked if I was enrolled in auto bill pay now, I was told yes and they would deduct my bill from my account. How is it that I am enrolled but do not qualify for free HD when that is the only requirement? When I asked to just cancel it from my order, the man told me I would have to send in the HD receiver (which I agreed to) but then told me they could only send me a down-grade replacement receiver for something like $150.00. I should not have to pay for a "down-grade" receiver! I have been manipulated and really want to cancel my services but of course, I am locked into a contract.

DirecTV is ripping me off, saying that I owe them a $360.00 early termination charge, stating that I agreed to a 2-year service agreement, which I did not. My A/C # was ** **, service address was **. I knew when I moved into this address that it was to be short term and nowhere near 2 years, which was one of the many reasons I never would have agreed to this deal.

I ordered service through AT&T, who partnered with Direct TV for this service. I was never verbally told about a 2-year agreement, I never received an e-mail about it, and I most definitely never signed such an agreement. DirecTV is taking a position as though an alleged e-mail that was sent to me is a binding contract, which it is not, because I never received it. I never agreed to such a thing (nor would I have) and they have nothing to establish proof that I agreed to it. E-mails are consistently lost in the shuffle of spam and junk folders, etc., and I certainly cannot constitute a binding agreement. They actually should be sending me a refund of $30, once this ridiculous $360 charge is removed. I can be contacted at **.

I have been a loyal customer of DirecTV for 5 years now and have always paid my monthly bill online and on time. 90% of the shows me and my family watch are on Fox Channels and FX. If these shows are cancelled, I will consider our contract voided and I will not pay any cancellation fees.

I pay good money every month and I feel that they are harming their customers by not providing a service that is obviously wanted by their customers. I will also turn this complaint over to the Ohio Attorney General. Not to mention our bill is almost $100.00 a month and I can go elsewhere for a cheaper rate and still get all of my channels.

This is ridiculous that they want to cancel with Fox and treat their long-term customers like we don't matter and we are the ones paying all the bills. No one asked me if we would pay more for the channels.

If this dispute is not resolved, I will be cancelling with DirecTV and turning them into the Ohio Attorney General and local Better Business Bureau and request a refund of the past months bill. This is unacceptable that DirecTV can get away with this.

1. ) Money is only part of the issue. 2. ) The cable company or satellite TV provider balks, and the media company eventually says "Well, we can give you a bit of a break on the cost if you agree to carry (fill in some new cable channel with a niche audience). Both sides agree, and the ultimate consequence is that the customer pays more and ends up with new cable channels that may or may not be of interest. The cycle repeats every few years and that brings us to this particular battle.

Ok. Explain to me how their pissing contest with business should cost me in a downed economy? Megan ** is our girl and we enjoy Fox news. FX and Nat Geo, but if I want to keep them I'll pay 40% more on my DirecTV bill. Is this DirecTV watching out for it's customer? Fox should be ashamed when I hear all the news journalists talked about how horrible it was when Bank of American added the $5 dollars to spend your own money in a downed economy. Then they go in and do this! Wow! Does anyone of them see this is the same? That takes brass balls to judge another company when they are doing it themselves.

One rep told me that Time Warner went through the same thing with Fox. I already knew that because we were living in LA when that was going down and had Time Warner. But our bill didn't go up. I guess, Time Warner executives were smart enough to know that raising the bill would have a bad effect in a downed economy. I spoke to two other reps who told me in short that the customers were being held for hostage and being used in the play against Fox and vice versa. Though that was obvious while I was doing my research online before I called that the last people being considered was the customers. None of the three reps I spoke to told me that Time Warner didn't raise the rate. They made it sound as if they did. I know better I had the service for the entire year.

I am assumed and disgusted with both Fox and DirecTV. I guess I will take my business to MSNBC since I will no longer have Fox. This is pathetic at best. Most of the people I know are barely able to put food on the table with gas prices so high. I guess you wanted your piece of the pie. Well, gas is a essential part of life that isn't an option. Cable is entertainment. Get your priorities straight!

When I switched from COX to DirecTV, I wanted to make sure those channels were part of the lineup because we watch them daily. I have a lot of shows we tape and watch. I guess I should spend more time reading and change my package to lower quickly growing cable prices.

I was shocked to find out this has been going on since August and I was never informed by phone or email! Impressive customer service!

Don't just watch TV, DirecTV are you kidding me? You are the ones directing it. No one told me or informed me that this was going on. I was told by a representative I spoke to at DirecTV that this has been going on since August 28th. I was given notice, not by DirecTV but a commercial by the creators of the FX show American Horror Story which I watch. I was furious that I was being told less than a week before this change.

If I had known, I would have cancelled before the time had run out allowing me too. Is this legal to not notify people at least 30 days before you change a contract? I asked a rep for an email address and he informed me that it couldn't be done. They had been advised not to so I could not talk to anyone higher up.

On the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. The call had been triggered by multiple hits on my bank account by DirecTV. Over $217.63 had been withdrawn from my account without my authorization, and with no notification. This is unacceptably unethical. But this was not the only unethical business practice performed by DirecTV.

Earlier this year, I entered a Best Buy store in Riverbank, California in order to purchase some headphones for my teenage son. I was wrangled into a hard-sell by two DirecTV employees. At that time, they offered me a deal that included the channels my family wanted at a better price with no hidden fees and no extra contractual obligation other than the rental on the DirecTV equipment. I had a month to sample the product. No automatic payment was set up.

At the end of that time, I was unsatisfied. I turned off the DirecTV box and contacted the company to voice my many dissatisfactions. I had never received the channel package I had been offered. They said they would send a return box (postage paid). I was to expect no more charges. Then, I received a bill for $90.00. Later still, I received a bill for $60.00. Then, on 10/8/11, I received a bill for $544.03.

I was obviously perplexed and outraged. I thought it was a mistake. Surely, the return box (postage paid) would show up. Surely the bill would be corrected. Had I already not received erroneous bills?

Then, on the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. I called Direct TV. I spoke to Cindy. She said I owed $326. I balked. I asked for the supervisor. I spoke to a supervisor, Teresa. She gave me the address for billing disputes in Colorado. I received no satisfaction on the call.

The unauthorized $217.63 withdrawal from my account has caused much hardship to me and my family. Other automatic payments were not able to proceed. Fees accrue.

If you cannot provide satisfaction, I will seek it through the most obvious other channels. Any additional correspondences from you to me should be duplicated in hard copy to the address of my attorney.

I recently moved and decided to go with Satellite TV instead of Cable this time. I went with Direct TV because their lineup was more comprehensive. When I signed up for the plan I wanted, I was told I had to simply log into my on-line account to lock in my monthly rate for the first year. However, the representative I talked too did not make this process very clear because though I did log into my on-line Direct TV account after 3 months, my rate went up almost double.

I called Direct TV customer Service and complained about my bill, and they promptly belittled my intelligence because I did not do things correctly to redeem my rebate. When I tried to explain that I followed directions as described to me by the representative I signed up with, they did not seem the least bit interested in helping me correct the situation. In so many words they basically told me, "Too Bad, your an idiot because you didn't submit your rebate request correctly, now your stuck paying the higher rate. "

DirecTV locks you into an account and forgets to mention the details. For instance, if our dish or receiver breaks, they will send you out a new one, but it renews your contract and locks you into it years longer. This is never mentioned at the time of service. DirecTV does not work when there is snow or rain, and we lose service constantly. Living in Colorado, it would have been nice if we had been informed of the lack of service during snow since this is commonly occurring. DirecTV hires contract, untrained personnel to install their dishes, and then takes no responsibility when they are installed incorrectly. It took five visits from three different "technicians" before the last one noticed that only one of the two necessary cables for DVR was installed. Additionally, they were not really installed correctly, so we constantly were losing service.

Additionally, check your credit card; I found that they had added on services and began charging me without my consent. When I asked for a refund, they refused, saying I had the service. I told them I'd file a complaint with the police for fraudulent charges unless they were refunded, since I was unaware of these extra channels and had never used them. Additionally, I asked them to remove my credit card from the account and told them I'll send monthly checks, and anything they charged to my credit card would be filed as fraudulent because I did not authorize any payments to DirecTV.

They are criminals. They will talk in circles to wear you down, hoping you'll eventually give up. They will flat out lie to you on charges and promotions, and then say that since you don't have it writing, they will not honor the price quote over the phone. If you ask for anything in writing, they will first tell you it cannot be supplied, then agree to supply it, but you will never receive anything - they just tell you that to get you off the phone. I have never felt more conned than I do with DirecTV. They are evil and they know it. They have an F on the BBB, and I now understand why. Do not subscribe, or for the next three years you will regret it.

I am the account holder of an inactive account with DirecTV wherein I began to be a customer sometime in July 2011. I had billing concerns and I reported it immediately to your customer service number, 800-531-5000. Your agents were always courteous even though they couldn't help me with my problem. The company supervisor that I talked to provided information that I could use to decrease my monthly billing rate. I acted on that information.

Sometime in August or September, I lost my service and called the customer service number again. I was transferred to a number of agents until the Technical Support agent finally helped me. I was informed that I had a defected access card, however a new one could be sent out so I agreed. I continued to go without services until I received and activated my new access card. I was not credited for the days that I was left without services.

Early October 2011, I found that I was left without cable services again. I called the 800 customer service number above. I was placed on hold approximately for thirty (30) minutes while the agent located a supervisor. I then spoke to a supervisor named Ron (last name unknown), who could not tell me why my services were interrupted again.

Actually, I called in October to find out why I was left without services however the automated system said that there was an outstanding balance of $367.20, due to early termination. Ron informed me that to avoid this charge I need to activate my account. I told him that it was problematic and unrealistic for me to call DirecTV on a monthly basis only to find out what was wrong with the services. While Ron apologized, he indicated that it was out of his control to waive the termination fees, therefore I requested the contact information for anybody that could help with this problem. Ron provided me with the addresses to DirecTV Corporate and DirecTV Legal Departments.

The reason I contacted you is to request that I do not have to pay the early termination fee. The problem with DirecTV started with the sales agent, Brian ** , who misrepresented the estimated monthly billing rate to be around $25.00, when in my rate is $39.99, which already includes the discounts.

I am submitting this complaint because DirecTV removed our package, because for them, it was a grandparent package. It was the worst thing; we never gave authorization to that change. I am complaining about it. It's a clear violation of our rights as a customer. Don't we, as customers, have the right to choose or speak? Where is our right for privacy? Please help us on this matter since in the past DirecTV close and close channels from us without saying absolutely anything. For your time and attention, thank you very much.

Direct TV is debiting money off of a card that i keep telling them it is not my card. I continually tell them this is not my card they have on file but no one is listening. If money is debited off again, my attorney told me to contact him into seeing about charges being pressed because this is getting ridiculous.

We have had DirecTV since 2006, and I have never had a phone line connected so we never ordered movies on PPV. I have received a bill for some 5 things I never ordered, four from 2006 and one from 2008. The bill was for $19.95, which I have paid. Today by phone, I was told that once you cancel service with them you are liable for any information they gather from the cards which we rightfully needed to return to them. I was told today by phone that once we cancel they cannot issue credit. How convenient. This obviously isn't life threatening, but it is part of the reason we have now switched to Dish Network.

DirecTV removed $900.00 from my bank account without authorization. This devastated my family's finances. The money they removed caused over draft charges from the bank, draining the account even more. When I went to pay bills, I had no money in the account and no help from the bank to get them returned. There was $400.00 for disconnection fee and another $400.00 for receiver fee, and $289 for unpaid monthly fees. The Great Western Bank allowed them to do this with no question, and set back and collected over draft charges.

I canceled my checking account after theft in July 2011. On October 6th, I was informed that 2 payments had been returned. I discovered the web payment had defaulted to previous checking account and I made payment that day to cover the full amount and bring the account to current. For 12 days, I received two or more calls per day from a collection agency. This morning, after returning from vacation with numerous calls on my answering machine, I was awakened by a rude bill collector. I am angry that my account information was outsourced to contracted billing and that harassment continued 12 days past check clearing my banking account. The original error was theirs when payment defaulted to old account. This was the final straw in an otherwise discontent with service for many years. I will fight their assertion of 18 months remaining in "contract" as they violated my privacy by outsourcing my account information.

Verizon offered a bundle with DirecTV. All sounded good until DirecTV tried to bill me for a receiver I never had nor was ever hooked up, activated, or in my possession. I had the bundle where the DirecTV bill was on my Verizon bill. After months of arguing, Verizon kept billing me but telling me the charge of the DirecTV box was not to be paid. It even stated so on my online Verizon bill.

Now after I asked for it to be removed and to have my bill separated, Verizon and DirecTV stated the other was trying to charge me . My entire bundle was dropped without my consent and charges for dropping the bundle and early termination fee. I can't even make out if it is coming from DirecTV or Verizon. My bill has over $550.

I need to get legal help on this and am reporting to all agencies to assist. I am disabled and cannot afford this nor the harassment it has put me through. I was never informed of the many changes made to my accounts or fees involved. I am refusing to pay this bill!

I'm currently being billed for DirectTV NFL package that I did not order. I called in August 2011 to find out why my bill was so high, and they told me that the NFL package that I bought the year before was automatically added to my bill. I protested to the DirecTV representative that this was not right, and she said that this is their policy.

I told them at that time I did not want it, and they told me they could not cancel until bill was paid. I paid the bill, and they did not cancel the package. When I called today since the season has already started. they would not cancel the package.

Why do I have to pay for something I have never ordered and in fact canceled in August?

On June 30th, my husband called DirecTV to try to get our bill lowered because it kept getting higher. The service rep was in a foul mood and really wasn't wanting to help, so my husband told her to disconnect our service that we would find someone else for our cable needs.Well, with our new service we were offered some deals and one was that we were given internet offers so I changed my email because I was using a freebie. We also returned the DirecTV boxes and every thing. We thought we were through with them.

Three months later, they debited $697.00 out of our checking account. Since I have a spine injury, I watch our checking account closely. They debited on a Sunday and we called DirecTV that evening and our bank. There wasn't a supervisor on duty that evening so my husband called 9 o'clock the next morning. He got a supervisor and instead of disconnecting our service, the previous rep put a change of address. We have not changed our address in 13 years. The supervisor saw the error and said our account would be refunded in 24 hrs. Well 24 hrs passed, and I called Suddenlink. Another employee said that yes, our account would be refunded. During this time, we were calling our bank and they said to allow 5 days. Well after 7 days, my husband called DirecTV and was told that we would not recieve a refund and our bill was up to $1000. My husband could not make sense of all the charges the man was telling him and my husband argued that it wasn't our fault that their employee pushed the wrong button. The man said that we were being sent paperless bill to our email and my husband told him that we changed our email account, months ago. It was to no avail.

I called on Sept. 1 to inform that I was moving with Khadell. She stated that I would be credited for the time of no services. When a tech came out, he was not able to meet the rules of my apartment. DIRECTV was called and stated that a supervisor needs to come out also. A supervisor came and stated the same thing. DIRECTV was called again and inquired of the reasons why services has to be canceled.

On Oct. 3,2011, I talked to Gabriel, Becky, and Brady. I was notified that my account would not be charged for $158.27. I was told that my account was credited for no services. I told them the reasons and what had happened. I called DIRECTV today Oct. 11 asking for my money back that was stated to be void, etc. What can I do to get my money back?

I called to resolve an overcharge. The contract was for one year at $49.99 per month and for the second time, DirecTV has added the Movie Channel service for another $50 and apparently $135 or more for not having a recurring billing plan. The actual customer is a Marine veteran of Iwo Jima and it is low that this company is taking advantage of a veteran who is now limited by Parkinson's.

$223.90 is being charged on top of a $133.00 bill from September, which re-instated service when it was paid using the card on file in September. Amazing how that worked and it was done by an unauthorized user also.

The DirecTV bill is in my name, yet they allowed my ex-husband to call in and add an HD receiver and upgrade my current package (football, no less) to my account without verification. Now I'm being billed for a receiver and upgrade. I talked with DirecTV customer service for a very long time. The representative was not at all sympathetic or concerned with resolving the issue. He said, "He was your husband so we added the account changes". Did he not hear me say, ex-husband!?

DirecTV will not budge on removing the charges and the receiver was never shipped to me. I have totally canceled the account, just to rectify the charges. No one from DirecTV bothered to call or write me stating someone had made changes to my account. Now they say I have to pay. To me this is the same as someone calling me charging items to my account and the credit card company saying, "Oh well, you have to pay for things a stranger puts on your credit".

DirecTV has a scheme in which they keep adding packages and fees to your bill, and when you call to complain, they make your life impossible by transferring you to about 5 or 6 different people, so that you get discouraged and end up giving your money away to these unscrupulous people. They deceived us from the beginning, when they offered us a package for Satellite, phone, and DSL. Then afterwards, they told us that they did not offer neither phone nor DSL.

They keep adding charges and packages and internet that we don't have. Our bill is supposed to be $44.99 but they keep charging us $320.00! They tell us it's was an error, but the bill still arrives with the same amount! Thieves and Vultures is what they are! My whole family has spent hours on the phone with them, and all they do is follow their scheme of making you wait and transfer you, until you are discouraged and end up being their scam victim! DirecTV is making us sick! We will contact the FCC, the State Attorney, and all of the local consumer protection agencies there are! Please, somebody stop these monsters!

I was a loyal, prompt paying customer for 10+ years. I leased the received and when it went out in June, 2011, I called to have a new one sent. I was assured that no new contract was applied, I continued with my service. The new receiver was a lemon and decided after getting no help from CS that I would cancel my contract. About two weeks later, my debit card (used to pay the monthly bill on time every month by auto-pay) had an attempted hit on it for $640. Luckily, the fraud prevention folks called and I declined the charge, didn't know it was DirecTV, they called it a "cable service" and I didn't put 2 and 2 together.

Thank God! I did that or they would have $640 of my money and I'd still be fighting to get it back. I returned the receiver on June 27th and so began the odyssey. They owe me $96.37 and now after six calls of being assured that my refund is being issued in 30 days, I still don't have my money. It's been almost four months, thank goodness, I can make it without the $96.37, I can't imagine if they had taken $640, my mortgage and other bills would have bounced. Now, they've "elevated" it, great! I told her that I didn't care if they elevated, expedited, expressed or whatever, just give me my money because they sure received theirs every month! Beware: whatever form of payment you give them, it will be used for whatever they think they owe you, right or wrong, use your credit card, so you can dispute their incompetence.

I was promised DirecTV would beat Comcast on all levels as far as rates and performance, so I decided to sign up. Not much was discussed during the set up phase, only that their service would surpass Comcast. They're wrong on multiple levels as I will explain.

I've only had their services for two months and I have had multiple issues with incompetence and financial errors, but due to a burglary and the thief returning to my apartment to steal more, police recommended that I move. My landlord supported this recommendation and is moving me into another rental, away from my current area and in a safer zone.

I called to have a transfer but I was told I didn't qualify for a transfer and the charge would be almost $200. I then requested a cancellation and was told that I would have to pay a $400 penalty. I explained that I have a police report and a need to immediately move due to this un-invited crime against me. This is a safety issue for me, which I consider an emergency. But, the agent said they'll only waive the fee in a deployment or nursing home matter. I requested to speak with a manager and was denied. I was told that if I didn't pay the $400, they'd remove the funds from my banking account on their own, without my authorization because they had my account number on hand.

I called my bank to set up a block on any attempt from Direct TV and the bank agent said she could provide this and also said that Direct TV cannot say such things as pulling money out of someone's account without authorization. I'm currently searching for ways to fight this matter and I am resolved in clearing this up but I would appreciate any suggestions and guidance. I would not have cancelled had I not run into so many "high" fee additions.

I am mad! How do you take money out of my account without telling me, after you told me you would not and that I should wait for a bill? You told me on 5 different occasions that I was out of my contract! Really?! Then, tell me you can't refund my money unless I write the president, which can take God knows how long! Their customer service **! The company **. I say never ever use DirecTV.

I requested account cancellation as of July 18, 2011 since we switched to AT &T U-verse for all our electronic needs. I was told that "recovery boxes" would be sent in seven days for the receivers and remote. I never got them at all.

I got a bill from DirecTV on September 16th, 2011 that showed no record of account cancellation and had charges for additional receivers we did not possess. I called immediately (spoke with Armando on September 20th, 2011) and told them I never cancelled the account and there was no record of my call on July 18th, 2011. I told Armando to cancel the service, correct the receiver information, and send the recovery boxes.

On September 26th, 2011, I received my credit card bill and noticed that DirecTV had re-activated the service without my authorization! My email was slightly altered on the account by someone! I called again to close the account!

Finally, I got the recovery boxes for the receivers on September 27th, 2011. I only have two receivers but my DirecTV account shows three. I tried to get them to correct that during the previous phone calls. I received a credit for extra receiver that I never had and had been paying for erroneously. I called about the boxes and explained again about the extra tag for the receiver ID that I do not have in my possession. I was told to go ahead and return the receivers with remotes, which I did.

On October 6th, 2011, I received additional box for non-existent receiver. I got my credit card bill and have been billed again for DirecTV service for the month of September ($168.44). I will call again and try to have my credit card deny charges to DirecTV from now on. I fear this is not over, considering all the complaints lodged against DirecTV over similar tactics. Please help!

We sent the boxes back just a little too late and was charged $900. You received them a few days ago. We have the tracking number and it was delivered at 3:30PM on the 30th of Sept. 2011. We are being told by one person that it's in the warehouse and not in the system, which is your first and largest mistake! These kind of operations should be logged in upon arrival and not whenever you feel like getting to it. Now, there is another person telling us that they don't have them! No, I don't want one of your lawyers to contact me. I have already contacted my own lawyer, so either you do your jobs right or we will be forced to sue!

I canceled my service with DirecTV after having the service for a little over a year. When I called to cancel, they tried to keep me as a customer by giving me all kinds of offers but I declined. They took $428 from my bank account without my permission or authorization.

I switched cable providers back in May 2010. Shortly thereafter, I lost my job. So I was to downgrade to an apartment. I moved out on Oct. 2010. When I called to get my service transferred, I was told that the management company refused to allow any visible dish equipment on the building. After 3 more visits from other techs & a manager, I was still not allowed to cancel my service. I had no idea that the building I was moving into had that type of restriction.

I argued my case to the apartment manager. I even offered to pay for a metal plate to install on the roof with no damage to the building, but they still refused. I called DirecTv back, asking what they could do for me since I wasn't at fault. I wanted my service. They simply said I had to pay a $400 cancellation fee. They offered no other solution or no reduction in cancellation fees. Now they have ruined my credit with this debt that refuses to go away! Please help!

We have been loyal customers to DirecTV for eight years. We have recently moved and needed to cancel with them as we found a less expensive company to go with that would bundle everything for us. Last year, we got DVRs--two of them. This, however, made our contract renewed. Seriously, after being with them for eight years, they are making us pay a $300.00 cancellation fee. They told us that if we didn't pay it by the 1st of the month in full, we would be sent to collections even though we told them that we could make the payments. They are a rip off!

I have had DirecTV for 6 months and have still not received a correct bill from them. They over charge me every month. I have to call every month and explain it to them and they still don't understand where they messed up. When I first called about getting the service, I was quoted 3 different prices, this should have warned me. When they showed up to install it, I had to buy a $99 receiver, which I was never told about over the phone when ordering it. I thought the "DVR in all rooms" ads they keep advertising meant I would be able to stop live TV on all our TVs, and I would be able to watch one recorded program upstairs while my husband watches another recorded program downstairs, but this is not the case. I was told by the installer that I would have to buy a $300.00 receiver in each room to be able to do that. Again, I was not told that when I ordered it. And only one of our TVs stops live TV. They should change their ad to say "DVR in one room at a time and stop live TV on just one TV. " (unless you want to "buy" additional $300 receivers, which you don't get to keep.) I cannot wait to get rid of this company. Check your bill every month this company does not know how to add!

Several months ago, my cousin needed a temporary loan to pay a DirecTV bill. I called the payment in over the phone using my debit card. Last month, I noticed a charge of $984.65 on my debit card for DirecTV services. Apparently, my cousin has not paid in two months and I was charged for cancellation fees, equipment and a delinquent bill because my card account was the last one on record. Upon calling DirecTV and faxing copies of my account charges, they have told me they need two weeks to investigate.

I waited the two weeks. Now, they said they have refunded the account and yet I have not received one penny. I had to fax another copy of my bank statement in to prove that I have not received this "supposed" refund. Again, I was told this will take about two weeks. This is ridiculous. It did not take over a month for them to steal my money, so why am I being pushed around? I explained this dilemma to a representative at the bank and I was told I could file an affidavit and they will "investigate" this matter. There is no telling how long this will take. Meanwhile, my account is in the negative and my bills are behind.

Where do I start? I was promised by DirecTV and Century Link for TV and Internet services for a total of $69.00 per month (for both services). This did not include tax. From day one, I was charged the full amount for $77.00 just for TV and $29.95 for Internet. When I called they said I had to pay it until the rebates went through. The rebates took another month; therefore, more full charges. I was told not to worry about the billing, and when the rebates went through, I could pay the correct amount.

I made partial payments until I knew what my billing was. After three months, I cancelled the pay channels, but was prorated because I did not call soon enough. I talked to several people who told me several different amounts to pay. I asked for a supervisor, who was not very nice. I told them to just go ahead and shut it off. Now I am getting a bill for $177.00 for three months of TV service only.

I have been on the phone for hours trying to resolve this. My conversations were recorded, and all I can say is DirecTV is a really good product, but their customer service is terrible. You never talk to the same person twice, even if you have their name and employee ID. The issue is still not settled, and I was going to pay out of my checking account, but reading what happened to others, there is no way I will give them my banking information. It's a shame because the product is good. My overall rating for customer services is a triple zero, and for the product, I give four stars.

In June of 2010, I had to disconnect my service early with DirecTV because of a move. I am in active duty and was let out of my contract and had the early termination fees waived because I am in the military. My wife called DirecTV in July 2010 to make sure everything had been taken care of and was told that it was being processed and there was no final bill.

On August 23, 2011, my wife was contacted by a collection agency on behalf of DirecTV for the amount of $383.00 for early termination fees. My wife immediately called DirecTV and talked to a woman named Stephanie (No. **) who said that they had made a mistake and never processed the claim, and that not only did we owe them $383, but that DirecTV owed us $181.93. At this point, our account had been in collection for months without our knowledge and with no attempt having been made by DirecTV to inform us of the outstanding debt; we never got a call or a letter, they just threw us in Collection.

On September 26, 2011, my wife called DirecTV to make sure the account had been cleared and our credit restored and to inquire on the check we were supposed to be receiving from them, and she talked to a woman named Leah who informed her that the account was still in Collection and that no one had taken care of it a month prior and that she had no idea of the $181.93 that we were owed. She assured my wife that the account balance was at zero and transferred my wife to a supervisor to answer questions about what they were gonna do about restoring our credit.

My wife talked to a supervisor named Ana (No.**) who apologized up and down about the mistake yet again made. My wife explained that we have good credit and have worked very hard to get it and keep it and that their mistake has damaged that. Ana told my wife that she would call Equifax and try to expedite the process of getting our credit score back. My wife agreed, but stayed on the line with Ana to make sure it gets done. After 45 minutes on hold, Equifax picked up, but Ana was no longer on the line, and since the account is under my social, they wouldn't help my wife, and she was told to call DirecTV back. My wife called DirecTV back and asked to be connected back with Ana and was told that that wasn't possible and was put on hold for another 20 minutes waiting for another supervisor named Thomas (No. **) who was of no help and told my wife that she would have to hand-write a dispute to DirecTV's Collection Department and call the collection agency to tell them that the charges have been reversed and basically sit and wait, all the while fully admitting that this was DirecTV's fault and that it shouldn't have ever been an issue.

He told my wife that it pretty much sucks and is a hard situation to clear up, even though it was never a debt we owed and was a result of their incompetence. I am in active duty in the Navy and currently deployed. There is only so much I can do from where I am at , but I will say that in my job, if I failed someone on this level and then had the attitude of, "Well, sorry that really sucks, but I can't help you even though I am the reason it happened," there would be severe consequences for my behavior. All we want is our credit returned back to its original state. There is no reason why it has to be this difficult to correct their mistake!

My husband and I had DirecTV for close to six years. We decided to cancel our television service and be TV-free for the next 18 months. We periodically do this to make TV a privilege, not a necessity. Upon informing DirecTV that we were canceling the account, both written and verbally, we were told that we would have to pay an early termination fee.

DirecTV sets payment arrangements and still disconnects your service. For example, they set up a payment arrangement due on Sept. 14th and they disconnected my service at midnight on that day. So technically, the payment is due on September 13th. They do not advise you of this, so you have to pay additional service charges, late fees, disconnection, etc. Everything they had promised wouldn't happen when the payment arrangement was made. I've been a loyal customer for many years and I almost have to cry my eyes out so that they can help me with a payment arrangement.

In addition, when your account is past due, they do not allow you to order any of their movies. They immediately block you from doing that (even if you pay with your debit card and not bill your DirecTV account). They single you out and not consider any financial challenge and do not care to assist.

I had been with DIRECTV for a few years. I was relocating and put my services on hold. When I moved and found a place, I got the service reconnected. While living in my new place, I was unhappy with the noise in my surroundings, so another apartment came up that was 24 feet from my apartment.

There was already cable there and all I needed was for DIRECTV transfer. They charged me $200, which I never signed anything to say it was okay. I'm having issues with cable, i.e. raising prices and adding additional unnecessary fees.

So I decided to switch to Dish Network. I received a bill in the mail for $500. This is absurd! I'm a single parent and always have been. I don't mind paying for the bill that I owe for the cable that I watched, but I feel this is ridiculous. I will not pay it, even if it goes to collections.

Can u please help me and is this fair?

I originally signed up for DirecTV in Minnesota in year 2009. I moved to Virginia in July 2010, and I transferred my service. I was not told that by transferring my 2-year contract, I would start all over again. I moved in July 2011 with a friend who already had DirecTV. Therefore, I was not able to transfer my account. I am being charged a $300 disconnect fee, and because I had automatic pay, DirecTV keeps deducting money from my checking account until they get their total $300.00.

First of all, let me say that this has not been a good experience from the very start. We were told by email a date and time for our service to be hooked up. They never showed up. I called and they had the time for the next day. I argued with them for 45 minutes. They said that we were wrong.

To make a long story short, the equipment that we got didn't work. Then we were charged for our first statement and we were charged again for $167 the 15th of this month. I canceled the auto payment and I called today to see the status of our refund, which was supposed to take 48 hours. The paper work was faxed over the 15th and there has not been a refund yet. We were told last night that there would be a refund at the end of the business day. Well it's not there.

I called back this morning, the same story. I am very, very displeased with the service. We plan on canceling DIRECTV.

I would not recommend DIRECTV to anyone. They suck. A one star is being nice.

I have been reading the posts on this forum and I think I have them all beat. We are about a year into a 2-year contract with DirecTV and have had some serious inconsistencies with their billing practices. We had signed up for "auto pay", but our bank issued new cards in July and we were unable to change our account information online. Thank God for that! Two days ago, my husband paid the bill over the phone with his debit card. The bill was $83.96 and was paid at 11:30 in the morning. Eight and a half hours later, another charge from DirecTV was posted to my checking account for $967.43.

I was robbed for nearly $1,000 by DirecTV. My bank confirmed that the merchant codes and authorization codes all matched, but DirecTV denied taking the money. My account didn't register the second payment and the 3 representatives I have spoken with today all maintained they have not charged my account for this amount. It seems to be an obvious case of employee theft as far as I am concerned. They have requested that I fax documents to them from my bank, but keep giving me a fax number that doesn't work. Does anyone know if this constitutes grounds for me to sever the contract I have with them without liability for the remaining months of the contract?

Deceptive promotions. NFL ticket was automatically renewed without authorization. I had a three-month trial last year with premium channels. I was verbally guaranteed that I would be notified before billing took place. This was a lie and I was billed.

Now I have NFL again and they say that it cannot remove it. I will never have satellite service again once contract is up. I had similar issues with Dish.

Years ago, DirecTV bundled their service with Verizon. Verizon sold their service to my company at $300 per month, all inclusive rate. However, once I signed up, Verizon began billing me from $900 to $1,200 a month and DirecTV was billed separately. I had to pay Verizon because they'd just shut my service off. I did not pay DirecTV because of Verizon and their fraudulent advertising.

I've spent years and sent (or spoke with) dozens of complaints to Verizon and DirecTV, as well as, many letters to various states AG's offices and collection agencies. Verizon has finally stopped sending me to collections (and why not? I overpaid my contract by a few thousand dollars and it's only till they decided to collect once again) while DirecTV is still trying to collect. I've disputed this bill with them many times (including 5 minutes ago) and it's bound to not do any good. It seems there is no way to stop them. My advice is never do business with DirecTV and avoid Verizon, if possible.

I have been a customer since Nov. 2007. I have never had a problem until Nov. of 2010. My bill had been set to be paid with a debit card on a monthly basis. During this month, I was short in my debit so I made a one-time payment on my credit card. In Dec. 2010, DirecTV used the card number that I gave for a one-time payment and moved that to my new profile (that I didn't authorize). Needless to say that I called and complained, which they apologized for changing my profile (which they insisted that I authorized by pushing the one-time payment button) and refunded my card and promised that they would not use that card again, reset all of my profile to the original settings.

Until January 2011, when my profile was returned to the Dec. version. Again, they took their monthly payment not out to the debit account that was set up for this, but the CC that they had told me the previous month that would never be used. Again, they refunded the money and reset my profile. In February 2011 on the 22nd to be exact, I informed them that I would be moving and no longer required their service --as I was leaving the country and didn't know where to hook up service during this 6-month absence. They informed me that I could put my service on hold for 6 months and then pick it up on Aug. 22nd (which is 6 months).

I had all the questions (equipment, returns, charges and prorated fees for the first part of February). I was informed that my account would be on hold for the six months and as long as I called by Aug. 22nd, there would be no issue on their end. I thought, great. In May 2011, a charge on the CC that DirecTV said that they would never charge on, was charged for all of the equipment. I called and numerous calls, I was told that they in fact made a mistake by using that CC and refunded the money. That my account was put back to the six-month hold. The following day, the money was charged to the card again. This time, I was told that my account had been closed and the six-month hold was never in place; that they considered me to in possession of DirecTV equipment and that had the right to charge whatever card they felt that they could get their money from.

I requested a way to return the equipment that I had. Jump forward to Aug. 22nd, I called and explained my situation. I was told that I needed a recovery kit sent and I could return DirecTV's equipment. Since that time, I have had to call everyday to receive that recovery kit, which I received on Sept. 15th with no return label. I called and reported that there was no return label within 15 minutes of receiving the recovery kit. I was informed that one would be shipped to me overnight and to be received by me not later than 12 noon on Saturday 17th. I have called everyday since that deadline passed. Not only was that label not sent, the following 9 labels have not been sent. Today, I was informed that I would have to wait another 5-7 business days for a recovery kit to be sent. I would like a reply to this

Dr. Rev. Scott **

We signed up with DirecTV approx. 1 year ago. Our package was $66.00 per month for 2 years. I just checked my credit card bill and realized I am being charged $122 per month. When I contacted Direct TV, I was told I did not submit the required rebate within the 90-day time frame. Direct TV said I did sign up for the $66 per month package but now I was locked into the $122 per month for the remainder of the contract. When I asked if there was anything that could be done, they said no. It seems very unfair when I signed up for the lower rate and was not well informed about the requirement. It seems like a fraud to me.

DirecTV withdrew $1368.00 from my checking account without notice or my authorization. I have never been a customer of theirs, however, I have paid a bill for someone before a few times. They said because I paid a bill, there is nothing they can do. My bank said I can file a dispute, but with their experience, DirecTV will say I was under contract. I am at a loss and I am furious that there was no warning at all. Everyone I have spoken to at the company has been awful to deal with. I just cannot believe they do this all the time and are such a large, wealthy corporation.

My rating is 0. I had the same experience as the person from California. I originally signed up for a one year contract for $52/month. After the year was up, my fees went up $40 more per month. I specifically told them that I didn't want a deal that would go up after a year. I got this plan because I didn't want to keep changing to a new service provider every year.

When I called to cancel, they said that I had signed a two-year service contract so if I cancel, I would be charge the $200 cancellation fee. The representatives intentionally try to make you feel stupid by continually bringing up the agreement and its contents--that I should have read them before I called. When I bring it to their attention, they apologize and say that there is nothing that they can do about that. All I can tell you is do not sign with DirecTV. They will lie to you just to get you to sign up.

I, too, along with others wish I had found this site before going to DirecTV. They are scammers!

I moved twice due to unforeseen circumstances within a 12-month period. They informed me that for them to move it a second time I would have to pay $200 up front! If not, then I could pay $480 early cancellation fee. They also told me they would take the early cancellation from my account they had on file! I have not given them any permission to do so nor have I signed anything that states this!

When is the government going to do something about people like this? I will spread the word about DirecTV and how awful their service is (can't even get a good signal or it constantly is looking for one), how crooked they are and anything else I can throw in there!

Do not use DirecTV! I, too, went through AT&T for the Uverse and I am also contacting AT&T about how they are dealing with crooked people and that it is going to start hurting their business and how it is making them look bad also.

In May 2011, I moved and DirecTV was unable to provide service at my new address. I was told that my bill is frozen since I was not receiving services until the issue was resolved. I never received any more bills or notices. On 9/9/2011, DirecTV took $601.11 out of my checking account. I inquired DirecTV about this and they were billing ** for the services. I new nothing about this since I do not live at that address. They admitted their mistake and said my money would be credited back to me in 72 hours. After 72 hours, they told me it would be in 9/15/2011. Now this morning (9/15), the billing department apologized for the mistake but would have to hold the money for 30 more days.

DirecTV has been debiting my account for someone else's bill. A classmate asked me to use my debit card to pay a one time deposit of $21.00 in June of 2010 to receive the service. After 2-3 months, her service was disconnected and she owed $697.00. I knew nothing about that until $240.00 was deducted from my Chase employment compensation account.

I contacted Chase and the bank stated that it was DirecTV, after trying to figure out why they removed money from my account. When my DirecTV was paid and not disconnected, the bank stated that it could be for someone else's account. I was stunned because DirecTV had been debiting my account, trying to retrieve money for my classmate's disconnected account.

I had to find my classmate because I had graduated. I didn't know where she lived and her number had been changed. Luckily, I contacted the school and she hadn't graduated. The staff put her on the phone and I talked to her with DirecTV on three way. She lied to me and said that she still had service and her service wasn't off. She gave me her address and old phone number, which allowed the DirecTV rep to pull up the account and reverse my money unto my account.

It is now August of 2011 and they debited my account again for my classmate's delinquent bill. There should be a law against this. If there is no written statement from the cardholder to take reoccurring payment of any kind, it should happen only that one initial time. DirecTV should be held accountable and pay a percentage of the bill. Plus, DirecTV should reverse the total amount back to the cardholder if they go after anyone other than the DirecTV customer's debit or credit card.

First, I would like to apologize for my late payment on my past due bill. Times are tough and my husband and I make due as best we can. I am filing this complaint today because of my past due bill. Today is the 14th of September and my husband gets paid on the 16th, at which time I am going to make payment in full. Apparently, today is the service interruption date (you certainly interrupted our service post haste) and I was unaware of that. So I called on the off chance that DirecTV might take mercy on a loyal customer (almost ten years) and grant two days extension.

Not only was I wrong, but I was also completely blown away by the treatment I received by the customer service representatives. The service was not outright rude, but the offense was in their belittling treatment of me. I was made to feel of no value to DirecTV. The attitude was as if not paying my bill on time was a criminal act and that I was borderline trash for the offense. I don't know what I was expecting at first, but then it occurred to me that I have been a loyal customer for almost ten years and that upon my assurance that DirecTV would receive payment in full on the 16th, and that in order to maintain top quality customer satisfaction, a two-day extension is a no-brainer and a small price for DirecTV to pay which ultimately has no effect on DirecTV since DirecTV would bill me for those two days anyway.

The representatives claimed that they had tried to make contact with me, however, an automated calling machine with no greeting and dead silence on the line does not constitute contact and is perhaps the most feeble attempt ever devised by man in order to contact someone. The bottom line is that if I don't hear a voice on the line within three hellos, I hang up. I'm not saying it's not a good system, but it needs improvement. I am not a criminal and I do answer my phone, so had I actually talked to a human being or been aware of who was calling, I believe this issue wouldn't have arisen. However, it did and now I'm upset.

The charge was increased by over 20% after only six months. I was promised that throughout the duration of the contract, the cost would not increase. The cost has become prohibitive. This is also completely false advertising.

On 09-12-2011 at around 4 p.m., I responded to an ad received in the mail. I spoke with a representative who lied to me about everything. He indicated I would get for $34.98 a month a full two-year contract phone service, 210 channels for one TV including NFL Sunday Ticket and 12 MBS Internet.

I scheduled the installation date for 10/01/2011 and he said someone would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.

My ID number he provided was ** and the order number provided was **. I either need someone to rectify this situation or provide me with the legal department's contact information. The sales person's name was Christopher **. This bank account used is only for paying bills and is now overdrawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this.

I canceled my service in September of 2011. I received 2 bills for a credit of $19.34. I returned my equipment (two boxes and access cards) and called to see where my credit was, and I was told I had $21.00 worth of movies that were purchased but never paid for. I informed them that I could only purchase movies on my living room box and not on my bedroom box because my bedroom did not have a connection to a landline. If I tried to order a movie, it would tell me that I could not order because I was not connected.

However, I was billed for those movies and was told it shows I viewed them. I only viewed movies in my living room and I paid for those movies through my DirecTV bills. I was told those movies were very raunchy, however, I never asked what they were. First, it is none of their business what anyone does and second, I never watched a movie in my bedroom because that box was not hooked up to a landline. I was told that it showed I watched them. I am stuck paying this $21.00 bill now.

I am giving them a rating of less than one. They have always told me one thing and charged something else. I agree that they are only out for the money. They talked me into doing an automatic withdrawal. They took out one payment on the 23rd of August and then took out another on the 31st of August. I had an insurance payment that needed to be paid and because of DirecTV, my money wasn't in there. Although they promised to return it back to my account, that did not happen.

Well, it is now September 13th and my money hasn't been returned. My insurance payment was sent back and my account is also overdrawn with service charges added to it but nothing from DirecTV. Think twice before believing anything that DirecTV tells you. If I could rate them a 0, I would. I am very unhappy with them.

On 9/8/11, I called and told them that I only wanted to order Directv service, if I could bundle with high-speed Internet. I was told that I could and was given a price of $29.99. Margaret signed me up for Directv (kept having to put me on hold and this took 30 minutes) and I had to remind her when it was over, about the Internet. I was transferred to bundling and informed that they did not offer high-speed internet in my area.

I immediately called back and talked to Jennifer to cancel my order. I informed her that I was upset because I specifically mentioned that I only wanted Directv service, if I could bundle with high-speed internet. She looked up my information and told me that my order was already cancelled - that Margaret cancelled it right after placing it. She assured me that I would not get charged anything, and that the company does not charge anything until the equipment is delivered and installed.

Today (9/12/11), I looked at my bank account on-line and noticed that Directv made two withdrawals from my account for "Equipment Charges". One for $10.88 and one for $32.69. When I called the 855 number, I was told that the order was not cancelled. I cancelled it (again) and they told me that it would take 3-5 business days to see the $10.88 back in my account. They could not see the $32.69 and would not help me with it.

After talking to a manager, he suggested that I call customer service to see if I could figure out what the charge was. He would not transfer me or give me a phone number and basically told me I was out of luck. Bottom line, they took money out of my checking account without authorization and (it appears) without even following the Company guidelines of not charging anything, until the equipment is delivered.

I found a Customer Service number on my own to discuss the $32.69 charge. At first, he (sorry, don't remember his name) told me that I was being charged because I didn't return the equipment. Equipment that I did not receive, because I cancelled the order 10 minutes after I placed it. I never even set up a time for installation. He said that he didn't know what it was. So, he told me to check my account in 3-5 days to see if it reverses with the $10.88. If not, I have to call them back.

I was charged $440.00 cancellation fee on a service I never received. I had ordered an upgraded receiver to replace one that was broken. The new receiver was an HD DVR receiver. The technician that was sent out on 7/17 was not able to activate the new receiver. I told DirecTV to just go ahead and send me the basic receiver to replace the one that was broken. They did send a basic receiver. But then they charged me for the new HD DVR receiver that the tech took with him. After calling customer service, they still have not corrected the problem.

After 18 years with Direct TV, I canceled my account. Did not get the receivers back to them fast enough and they withdrew $400 from our checking. They then received receivers and said it would take 10 days for the refund to show up. Ten days later, I called back. They said they needed copies of our checking information so I sent the bank statements. I called back and they said it would be 14 more days. I them called back after 14 days and they said it will require an internal review and they could not promise when they would get to it. One month after the 10-day promise, and got no refund yet.

If I could give a negative star rating, I would. I called DirecTV to cancel my dad's service. He has been diagnosed with terminal cancer and needs to move to assisted living. They did not allow his DirecTV to be transferred as they already have a TV/cable system in place. I explained this to DirecTV, but all they cared about was getting his $220 cancellation fee. I asked to speak to a manager, I never got one after being put on hold for a significant period of time. The representative told me I had to get a note from his doctor and the facility outlining his medical condition and why he needed to move!

I refused as this is confidential information. You would think providing the new address which can easily be verified as an assisted living facility would be enough? No! Unless I give detailed medical documentation, he is responsible for the fees. Ridiculous. I will never, never, never use DirecTV myself and I will tell everyone I know to run away as fast as they can. Keep in mind that this was after I've had all every month due to billing errors and being overcharged for items that were never purchased. I hate this company with a passion.

I have been a DirecTV customer for years. Dealing with them has not always been pleasant, but not bad enough to make me drop them. Back in 2007, I went through a divorce. I called DirecTV, as I did everyone else, and had all of my bills put in my name and everything separated from my ex-husband. Now, almost 5 years later, I get my monthly statement as I always do with a "transfer balance" of $513.54!

I called them and am told that my ex-husbands balance has been transferred to my account because my social and phone number are on his account! How is this right? I have talked to so many people. Finance and Risk management will not even take my calls, but instead, made a note to my account stating, "Do not reverse transfer amount because customer has multiple accounts and has many opportunities to take care of this." Hello! This is the first I have heard of any of this.

I finally spoke to a supervisor by the name of Amber and she told me that I am responsible for the amount because my old joint account was never deleted by DirecTV. I told her that this was their error and not mine because I did my part when I called and had my account changed during my divorce. She proceeds to tell me that it is my fault and not theirs because they do not just transfer accounts, and yet they transfer another individual's debt to someone else's? What can I do? It has been almost 5 years ago that this was supposed to have been changed! What can I do?

I have been with Direct TV satellite service for about one year. When my year was up (August 2011), the pricing rebates on my bill expired. I called in on the billing month of August. I spoke to a representative who was able to approve an additional $20 rebate for 6 more months on my account. She told me I would see the change on my September bill and that my bill would be $52.99. She also made notes into the system regarding the additional rebates and our conversation.

It is a month later now, Sept 9, and my bill is even higher than last month. The bill was incorrect and the discount was never applied. I called in to get it fixed and tell them that they messed up on my bill. I was told that I can't get the $20 additional discount on my bill. I was told by the supervisor that it was a mistake and he can't help me unless I want to lower my services. I asked him to please honor the pricing I was given by 2 other reps. He would not do that and didn't care if I was going to further complain. He said he doesn't have a boss or supervisor above him and I would have to send a written letter to a physical address (not email) to send my complaint. He refused to honor what 2 others reps had told me I can get for a discount.

Another problem I had with them during installation was with the cable lines. When the installation guy connected the lines from the satellite to the inside of my house, he chipped 5 huge chunks out of my drywall where the line came into the house. Then, they would not pay to have it fixed for me.

DirecTV customer service representative are misleading to customers. Their corporate office support their misleading advertising and sales practices. I tried contacting the office and they said that they would correct and refund my money. They informed me that my old DirecTV would work for the installations fees to end and to return my local cable service after finding out that the sales representative was wrong about the channels and DirecTV plan that would only be an intro offer.

DirecTV never explained that once your package deal is over, your service rate is much higher and you can't get any more packages. They also promised me that I could get on demand service but didn't tell me that I have to get their new equipment or purchase additional equipment from Best Buy for $200 to receive all channels listed on their advertising. Also, their billing credits are questionable and they have poor accounting of bill adjustment.

My last bill statement of 09/03/11 reflected a charge of $54.95 for a pay-per-view of: PPV:UFC 128 Shogun/Jones HD - Live on receiver 1854-784210 dated 03/19. When I questioned the bill, I was told that they just charged now because they did not know it since my receiver was not connected to a phone line at that time. The data was retrieved from the receiver card that I returned. I don't believe them when they said I can get a pay-per-view without them knowing it, so they can charge me on a timely manner.

My wife and I had cancelled service with DirecTV due to poor and bad service. The bill was incorrect form the first month, in which, we would have to call every month to rectify the bill. I was told by DirecTV employees that the fee was for leasing the equipment but I have already sent back to DirecTV all of the equipment that I had. When that was questioned, DirecTV said that the fee was for a two-year contract that was cancelled. I told them that I did not sign a two-year contract and asked for an agreement with my signature on it. They said that they would send me a signed copy. I still do not have that signed copy of an agreement.

I am disputing this fee because of poor service month after month. We have paid in full and on time for the services that we had. I will not pay for services that were poor. If I go out to eat and do not like the service, I will pay for the meal; however, I will not return to eat there again. I should not have to call DirecTV every month for an over-billing issue. The cancellation fee is $338.61 for account number **. I have sent this matter to the BBB as well. Most of the customer service representatives have been rude, a few were helpful (this also includes managers).

I recently had DIRECTV installed in my house. It was a hassle, because I had had DIRECTV before but was deployed to Afghanistan and had my account deactivated. Upon my return, I called DIRECTV to set it up again.

Somehow, their lines crossed and they set up 2 accounts with the same address. I called and asked them why I am getting billed twice. They said they would fix the situation. Weeks later, I get a bill for early termination for about $450.

I called once again and told them what was done. No problem they said, we will fix it. A few weeks after that, they pull from my bank account the $450 stating unreturned equipment (on an account that was never serviced). I called back and they said oh yes, we will return the money back to you. In about 30 days. **. I need that money now. It was in my account for a reason.

My son, who moved into his own home, signed up for DirecTV services. They placed their order and set up for installation.

Later, my son (who had a different address, phone number social security number, etc.) was contacted by DirecTV stating that there was an account linked to him and they would have to put a hold on his instillation before they could connect his DirecTV. They gave my son all my information (account was under my name) including amount owed and number. The account was in my name with my husband, who is a Sr. and they do share the same name--that is the only link, the name.

When I contacted DirecTV, most of the people I spoke with said they should not have done that and that was ridiculous. Then I spoke with what I assume was management because he was just stupid, stating they gave him the information because maybe he would want to take care of the account. My reaction was why would he want to do that when it is not his account?

To this day, DirecTV has not connected his service. I intend to prosecute this to the fullest extent of the law. My husband has contacted the better business bureau and if I need to contact any one else, I would love information on who else to contact--and if eligible for lawsuit, I wish to do that as well.

I had placed my account in suspension while I moved from Florida to Arizona. I had been told that having the satellite installed at my new residence was free. There would be no charges for installing the satellite dish and hooking up the equipment. Of course, when it came time to be reconnected, I called and was told that there was a $100 fee to be set up. I explained to the first lady that I was told that the set up would be free. She told me that it was no longer the policy. I told her that it was "bush league" and she told me it was too bad.

She then negotiated a $20 reduction fee with a supervisor, who I demanded to speak with, and his name was Brian. He told me in a very nasty tone that I had to pay the fee. It did not matter whom I spoke with, I would have to pay it. He gave me a bunch of reasons why I had to pay it including "you haven't been with DirecTV for a year," which the prior DirecTV people declined to mention. This was the worst customer service experience I have ever had. Their customer promise is baloney. DirecTV has great programming but the worst customer service ever.

On the 3rd of July, I called DIRECTV to subscribe to TV service. I had mentioned that the service was for my in-laws, who are here for a short duration. I stressed that I would like a monthly service without any continuing contractual obligation. I was assured that there will be no contract associated and had the privilege of disconnecting my service without penalties. In addition, I was told that to subscribe to the Hindi Direct package, I needed to get the basic package and I agreed to that.

I ordered the basic package + Hindi Direct. However, the bill reflected an English package that was $39 and included HBO and other channels. I had made it clear at the time of purchase that my in-laws did not understand English and therefore the basic package would be adequate.

I called up Dish Network (spoke to Alex, Emp. # **) to discuss the discrepancy in my billing. However I was shocked to hear the following: That my service was registered as a contract for duration of 24 months.

The English Channel package was a special that was provided and the $20 rebate would offset the price difference. To obtain that, I had to apply either online or over the phone.

I reiterated that I had not agreed or signed to any contract or the excessive subscription of the English channels and therefore they should rectify the error. I was told that they cannot correct the agreement and the contract and the subscription of the English package will continue. I am surprised there that the DIRECTV customer service has no evidence (i.e., conversation logs or third party validation) to substantiate the original agreement. To make matters worse, DIRECTV claims their customer representative's words is the ultimate proof of their agreement.

On subsequent conversations with DIRECTV representatives, they indicated that my father-in-law signed the document to indicate that the installation of the dish was completed and it was customary to get a signoff. It is important to note that he cannot read English and such acts should be considered as fraudulent and trickery.

I believe that I cannot be penalized for DIRECTV's unethical and unfair business practices. I would like to ensure that all agreements between DIRECTV and my father in-law should be null and void. I would further want that DIRECTV remove the antenna that they have installed in my in-laws house.

I pay $75.99 per month for the Choice Extra package. I now want to add the movie package. I have been quoted a rate of $83.99 per month locked in for 1 year as a new customer and a rate of $124.99 per month locked in for 1 month as an existing customer. I have been a loyal customer since 1998.

In December 2010, I was mobilized to Fort McCoy, Wisconsin for active duty. In February, I went home on leave and my service was not working. I called and asked them to reset my service. While I had the guy on the phone, I asked him to suspend my service. He told me that he could not do that, but would cut my bill down while I was away. I agreed to do so. I received a bill later for the full amount. I called back and was told that they had no record of it.

Then, I told them to just cancel my service. They told me that I must send back my receiver. I explained again to them that I was in active duty and would not be home before August. They sent me a bill for $500 plus dollars. I have called back numerous times and I spoke with them about this matter. I asked that they wipe off the bill and I would start back the service after I returned. I explained that U.S. code states that they are required by law to cancel service when I asked them to do so. They turned my account over to collections who contacted me today. I will be turning this case over to JAG and let them appear in Federal Court if they so deem. Please at least contact them in this matter.

I requested my account to be cancelled and I was informed that they have a hold policy and I would not be billed for the time my account was on hold but I received a statement dated June 26th 2011 indicating that I owed $37.35. I called and was put on hold for 45 minutes; the customer service is not good, plus the fact that I could not understand the first individual I spoke with. I immediately requested a supervisor and I was given to Mia.

I explained the situation to Mia, advising her that I never asked for the service to be renewed. I also asked for an explanation of prior emails that indicated that I had a credit, which I answered to please send the funds to me directly as the account, which Direct TV was collecting from, was no longer existing. Mia was not nice; she kept telling me that I owed the bill. I had returned the box and I asked for a proof that I indeed had used the service.

I forwarded a certified/register letter, which was received by Sharon ** on June 5th 2011 and to date, I have received no response.

Direct TV keeps calling my phone stating to call the 800 number, however, they do not identify themselves as Direct TV. I have a "do not call" on my phone and never receive any calls from anyone other than my family and friends.

I had the service installed August 5, 2011 and my service has been out 5 times, as well as no service on an upstairs TV. Also, the tech who installed left a gaping hole from the inside to outside and I was told to pick up a plate at Home Depot. The service manager patched this up, which was very sloppy and I had to ask for caulk outside which he used white caulking. I was promised the NFL channel as part of a promotion and never received it. I am canceling my service and I'm being told I will be charged for early cancellation. If I agree to continue with their horrible service, I will not be charged this early cancellation fee. They want their boxes back but will not take down the dish on my roof. Why is the Dish my property and not the boxes? I am just so surprised they would charge a cancellation fee for me leaving for horrible service. This is deplorable. $20 per month for 23 months I have been told I will be charged. I will not be charged this if I agree to continue with horrible service.

On July 6th 2011, I called DirecTV to get a service as a new customer. At that time, I was told that I would be making a $20.99 on the 20th of July, thereafter, my monthly bill would be $24.99. I am now told that my monthly payments will be $31. I would also be getting a rebate of $45 once I applied online.

As of September 1st, I was told that I had an outstanding balance of $76.00 and I would not be eligible for my rebate or suspension of services until that amount was paid which I paid with my debit card. Approximately one hour later after checking my account online, I found that I still was not eligible for a rebate. I then called the customer service line and was told that I owed 51 cents and I would not be getting a rebate until that was paid. I requested to speak with a supervisor and was ultimately put on hold for approximately 15 minutes. When the customer service representative got back on the phone, I requested the number to their corporate office to file a complaint. That was done.

We ordered DIRECTV at my wife's address, right before we married. When the installer was there, we told him we would be moving in a few weeks and asked about moving policies. We were told to take the boxes and call DIRECTV to make the arrangements to have another dish installed.

When we were calling to have that done, DIRECTV told my wife and then me that it would be a $99 fee for the move, within the first year. When I explained that the tech did not mention the fee and that we told him we would be moving soon, that we wouldn't have started the service if we had known that, I was told that they could not waive the fee.

They tried to discount it $50, but when I made my point of not knowing of the fee when it was installed, DIRECTV wouldn't budge. "We cannot waive the fee", was what I was told. So I said we would cancel the service and not pay the cancellation fee. They said they would be happy to note that on my account and to have a wonderful day.

I have had DirecTV for a while and I have never had a problem with them until the last two months. They say that they have sent the bill but I have never received it in both months although I received a new channel guide from them. They really can't explain why I haven't received my bills and then, they are trying to get me to pay double in order to have their service. I have been hung up on several times. I have asked to speak with someone in charge and they tell me that there is no one on the clock that can make any changes.

The technician from DirecTV informed me that they started using new cable in the last year and my home had old cable. So, it would need to be rewired. However, it was not possible to wire my home for DirecTV because of a finished basement and finished ceiling in the basement. The technician cancelled the installation and assured me the charge would be refunded. DirecTV then billed my credit card $104.12. I called to have the fee taken off my credit card. The sales department insisted that my husband needs to call to cancel since it was his name that appeared on the account. This was despite the fact that I was calling from our home phone and the fee was on my card. I told them I scheduled it. I wasted two hours with the technician. And they shouldn't have charged me for a service they never provided. I didn't think it was correct for them to waste one more minute of my time, let alone my husband's time.

I made two separate calls to different staffs. Neither salespersons would allow me to cancel. They would not allow me to speak to anyone in the company above them. My credit card company has removed their charge and future charges for this service, which was never provided. The absurdity of charging my card but having to have my husband call to cancel was stupid. First, I shouldn't have had to cancel a service that never began. Second, I should have been able to remove the charge from my credit card. Third, when I asked for a greater authority to make an authorization, I expected results. I was not expecting a patronizing drone on the other end of the phone, who only had the ability to repeat a written rule in their book. I look forward to sharing this abysmal customer service story through every social media outlet I can. When I typed an email to a service center, the email wouldn't ever send. They couldn't even receive a complaint correctly.

I signed up for DirecTV in July and when setting up my installation, I was told there was a charge for them to come out. The charge was around $22. When speaking to the representative, I asked if this was only a one-time charge on this card and she stated yes, no more charges would be incurred on it.

The following month, checking my bank account this card was tied to, I found it was charged with my monthly bill to DirecTV. I was upset, but okay because funds were there to pay, I didn't complain. But I unenrolled in the auto bill pay I never signed up for. So three days ago, checking my account again, I found a pending transaction to DirecTV. What? I never signed up for the auto bill pay and I even cancelled it!

So I called and the person recommended calling the bank and putting a block on the card for the pending transaction. The bank won't do it, but if the company gave them some info, they will reverse charges. I called DirecTV three days in a row. "We will take care of it for you."

Today, speaking to a supervisor, he goes into, "Oh, if we remove the auto bill pay, you won't get the $10 discount you are getting." Never mind. I never authorized auto bill pay! I explained that I had to transfer money into this account to cover charge, taking money for more pressing matters. He then told me they won't reverse charges because it was paid for services rendered. I argued my point, he stated well at least the bill is paid. I said by me not authorizing this payment? He told me he hopes everything else in my life goes better.

Should I not have the right to pay my bill when I want, by due date? Is it right for them to charge me and take my money when I never authorized this?!

I was a loyal DirectTV customer for over five years. Apparently, when you upgrade your service to include more HD boxes (at an added price, I may add), they automatically extend your contract by two years. I was never informed of this.

When I went to cancel, they charged me $132 for a "cancellation fee". I informed them twice and spoke with a supervisor twice. I was disputing the charges and not going to pay. I would pay for the time I used the service during the month, but not for a cancellation fee they snuck up on me.

Needless to say, they charged my credit card without my authorization. I consider it a fraudulent charge, but the steps I needed to go through with Visa were ridiculous (affidavit, which needs a police report and a notary to sign as well).

Never use DirectTV for perhaps some of the worst customer service you can get.

I used a moving service to schedule Internet and TV service with DirecTV. We were never told there was an early cancellation fee. We were told later that it was in the literature we signed after it was installed(which makes no sense). We were also told later we had a two-year agreement because we got movie channels for free for 12 months. In fact, they called and told us the price was going up after three months.

This would lead me to believe our agreement was for six months since the movie channels were cancelled after three. Simple math, right? I woke up with a $839 charge to my account with no warning this morning from DirecTV for a $340 early cancellation charge and the rest in equipment fees because they didn't send us the boxes to return the equipment like they told us they would.

My credit card was charged twice by DirectTV on 8/7/11 for $84.68 and on 8/14/111 for $135.49.

I am not a customer and do not have any agreements with them. My daughter had to contact the BBB to resolve a bill with DirecTV and received a quick resolution from Rachel ** at Trust link. The following email was forwarded to her from DirecTV, acknowledging that she did not owe any money. However, my credit card information was on her online account as a pay method but never used. After receiving the below email from DirecTV, my credit card was charged.

"We acknowledge the receivers were returned and your final bill was adjusted accordingly. After your early cancellation fee was reversed, we agreed to zero the remaining account balance; however, no refunds will be issued. If the account has been assigned to a collection agency, the agency has been notified to remove your account from collection activity, cease actions and clean up any negative reports to your credit history. Please allow six to eight weeks for the collection agency to update their records and notify the credit bureaus of this change. Credit bureaus may take longer to reflect changes in your credit reporting information."

After receiving this email stating and agreeing to a zero balance, my credit card was charged twice. DirecTV emailed this response when contacted again by the BBB about the unauthorized charges. "We have reviewed this and feel that all issues brought to our attention were resolved as per the original response. With this new information provided, we have researched the account and found that her mother's card was authorized on file for Ms. **'s account. We require all customers to have a debit/credit card on file; the charges for $84.68 and $135.49 are considered valid and will not be refunded. Thanks."

BBB says: As you can see, they've provided a complete explanation of the various events affecting your agreement. I realize that you're probably not satisfied with the explanation, but the company has made it clear to me that this is their final position and they're unwilling to issue any additional credit. I sincerely regret that I was unable to effect a settlement that you would regard as fair and appropriate. Other than keeping the report on the company's file, I'm sorry to say there is nothing else I can do. Please know that I've done my absolute best to assist you and, though the outcome of your complaint did not turn out as you wished, I hope you'll consider using our service next time."

In November 2010, my husband contacted DirecTV and initiated service. He put the service in his name and had the payment set up to direct withdrawal from his own account. We became separated in March 2011.

Approximately one to two months later, I received a DirecTV bill in my name. I contacted them and was told that he called and put the service in my name. I did not give permission to have this service in my name at any time. It took several months for the separation to be settled. I contacted DirecTV on 8/26/2011 to have the service cancelled and they advised that I was responsible for a $280 cancellation fee. I disputed that charge as I did not initiate the service or accept responsibility for it at any time.

After arguing with the representative for several minutes, I asked for the supervisor. I've been on hold for 25 minutes and still no supervisor. Any other service requires that they speak to both parties to transfer billing responsibility.

I had lost my home in January 2011. In January, I called in and placed my account with DirecTV under suspension. I was told at that time that the account was suspended for one year. In June, I received a call from CCS Offices, which is their collection agency, stating that I owe them $220.00. I told them that I am disputing all charges because DirecTV had already withdrawn from my account on two separate occasions. One withdrawal was for $145.76 and then another for $283.59.

I called DirecTV to ask what was the issue. They then stated that they only suspended the account for six months. This was not explained at the time that I was suspending my account. My final bill was for $990.00. I returned the equipment and my bill went down. I am still being charged $239.90 for following their directions.

When I canceled my DirectTV service and returned my equipment, I got a mystery $32 charge from them. They told me that when they checked the cards in my receiver, there were movies I rented four years ago on them that I ordered through my remote and did not pay for. This is crazy! I have never been able to order through my remote because I do not have Internet or a phone line. They, of course, didn't believe me. And before this happened, I fully intended to return service with them. I just wasn't watching enough TV to justify it. Now, I never will and I hope nobody here does either. This is a crazy way to scam someone. I had never heard of the movies they say I watched.

On 02 August 2011, I was at Walmart in Atlanta and I was approached by a DirecTV sales representative. They had a promotion with several rebates as well as HBO, Starz, Showtime and Cinemax, free for the first three months. They also were giving away NFL Sunday tickets for "free." The sales representative, Mike **, asked me how many TVs I had and I told him three. He told me that he could give me the package above for $16.95 for one year. So, I agreed to sign up. After having three installers come out and finally get the system installed, I logged onto DirecTV and applied for the rebates that I was supposed to get--a $26.00 rebate and two $5.00 rebates.

When I received my bill after one week of service, it was for $42.95. I then called DirecTV and told them that there was an error in my bill. The gentleman that assisted me told me that after reviewing my account (he saw where the other representative had noted), I was quoted $16.95 as they had to assist me several times in getting the installation taken care of. He then told me that if I cancel after 24 hours, it would be $480.00. I explained to him that at no time during the previous conversations was I told that $16.95 was incorrect; otherwise I would not have proceeded with the order. He insisted that they would charge me $480.00.

I don't think it is fair that I have to be the victim when it was apparently one of their sales representatives who messed up and misquoted me. This to me seems like a bate and switch technique. I did warn him that if I was charged, I would have the charges reversed.

My husband and I went into a AT&T store to sign up for Internet and phone. We spoke to a representative about a bundle and how much it would cost. They said that they have a bundle but instead of getting Internet and phone, they could add a satellite through DirecTV. We thought that this was a great deal so we got the bundle only paying $134.00 a month with combined billing.

After a year of having the bundle, our bill for all three services was about $200.00 a month and our bill was never combined like it was supposed to. My biggest complaint that I have is after a year, we disconnected our services with DirecTV because we had a 12-month commitment with AT&T. I got a bill from DirecTV for $280.00 for an early termination fee. DirecTV is telling us that we had a 24-month commitment but AT&T agreement only says 12 months.

I have had DirecTV services in the past and not once had to pay an early termination fee. I have disputed this charge with DirecTV but they are saying that the charge is valid and they even sent me a signed work order.

I feel that this company is very bad. I would never do business with DirecTV or AT&T again. It is a nightmare having to deal with these people for an entire year. I don't understand what gives DirecTV the right to charge me an early termination fee if we had a 12-month commitment with AT&T for the bundle. We had no agreement with DirecTV to begin with. I think that the most ethical thing to do is credit me my account for the early termination fee of $280.00.

I received my bill statement 24 Aug 2011 and I have seen two charges for Pay-per-view at $3.99 each. I called DirecTV customer service line and spoke with an operator. He told me that when I sent back my broke DVR receiver, DirecTV found out that I had not paid $7.98 for two Pay-per-view shows I ordered. I told him that we don't order Pay-per-view shows in my house. He said, "These shows were ordered on 29 Jul 2007 and on 30 Jul 2007." I said to him, "I don't keep record that far back and you should not charge me for something that I may have already paid for four years ago." They said that they are not going to take $7.98 off my bill. I have paid DirecTV on time every month for the last four years and when I moved in two months ago. Because of this, I am going to switch to cable TV.

DirecTV discontinued my service despite the fact that I have paid my bill in full and on time for the package I chose every month I've had it. They have also charged me triple for the premium package I have for the past three months (meaning, they're charging me for 3 premium packages instead of just one). According to their policy, they only charge once for a residential package no matter how many receivers you may have in the house. When I called them to advise them of their error, they told me I owed them $65 more for them to turn the service back on even though it wasn't my fault it got turned off in the first place. They were saying it was my fault because I should have realized they were overcharging me and that by them overcharging me (again, not my fault, but theirs), my account was in default even though I paid for the service I actually had. My bill doesn't change from month to month because I keep the same package every month and I rarely ever purchase movies. I make sure that the payment comes out of my account every month for the same amount.

I am a long-standing customer with Direct TV. I had my bill bundled with Verizon (Frontier) which was with my home phone and internet. I was moving so I canceled my home phone and internet. I suspended my Direct TV for one month until we moved. I received a final bill from Frontier and paid closing balance. When I was finally moved into my new home, I called to have Direct TV come out and turn on my service. I was notified that my service was terminated. When I asked why they said that it was canceled, after a long time on the phone they re-established my service and told me to check my bill because more than likely there will be additional charges since service was canceled.

I also received in the mail at my old address a prepaid postage box to return equipment. When I received the bill, I had a Telco uncollected amount on my bill for $212.88 with no description. I called Direct TV and they said the details they can't explain; I'd have to call Frontier. I called Frontier and they said my balance from them is $0. I called Direct TV back and they said this was uncollected bills from my service. I reminded them that I hadn't had service for a month. They said I'd have to pay it because this was for usage prior. I told them this was a very large amount for just service. I asked if there were penalties for the cancellation. They said there was no cancellation. What's frustrating is depending on who you talk to, you get a different story. I am very disappointed in the service I received and the runaround. This is a large amount to just pay.

I had to cancel with DirecTV after 7 months of service with them. I could not afford it anymore as I lost my job. I had tried explaining this to them and they ended up putting me on a delayed list. I can't remember now exactly what it was called, but it ended up freezing my account for a little over a year total. At the end of that time, they harassed me about starting it back up and even without my current address, they started billing me and I didn't have anything hooked up to the TV for their service.

I called and tried to reason with them as I was still not working and on the road staying with friends in different areas trying to find a job. I had nowhere to have their service. I used my daughter's address for home base. I ended up canceling it completely and they have a $250 early cancellation fee which I told them I could not pay. They sent the bills to my daughter and I would send her a check for $10 to send them. I am still out of work and cannot afford any more than that on payments.

Today, I got a call from CBE Group asking me questions of my address and such, and would only give me the name of their company but not what they do and ended up hanging up on me. So I am assuming that they are collecting for DirecTV. But how can they send me to collections when I have been making payments on the bill? DirecTV has been the worst company that I have ever dealt with. Even from the very beginning, I would have to call them about the billing statement because with the promotion special price they gave me, the bill would always show the actual full price and talking with their representatives were a nightmare. I thought I would have a stroke every time I had to speak with them. You got nowhere with them, especially for foreign representatives. They were the worst. They would tell you one thing and 2 minutes later, no they didn't tell me that.

Very, very frustrating. I am still currently not working and cannot afford to pay more than $10 on the bill. I will continue to pay on it and maybe have to sue the collection agency for harassment since they cannot legally contact me and I have proof of paying payments to DirecTV; and sue DirecTV also I guess. What a **. I would not recommend this company or anyone like them to my worst enemy. Beware.

I signed up for Direct TV. The representative promised me that my bill would only be 39.99 per month. I told him that this would be the only way that I would sign up for the services being that I am on a fixed income. After getting the bill, the bill increased to 50.00 per month. I called Direct TV and spoke to 4 different representatives; no one could explain the increase and no one was willing to correct it. After asking for a supervisor, I was hung up on. They will hang up on you to keep from handling the problem. They do not want to give you a supervisor for some reason. I am terminating my services ASAP!

I ordered a bundle package from Verizon. The package included DirecTV, internet and phone service through Verizon. Three years later, I canceled my Verizon account and settled payment. My balance with Verizon was $0. The DirecTV service was continued. Verizon sent DirecTV a bill for two additional months and DirecTV tacked this on to my next bill (three times the typical monthly amount). These reoccurring practices are fraudulent. See other complaints similar to this attempt.

Verizon and DirecTV are duplicate billing their clients.

1) I have been a loyal fan of DirecTV since 2002. The last two months have turned my nose. They have had two very misleading ad campaigns both online and on television. The campaign states that the NFL Sunday Ticket package will be free but when you call in, they say that it is only for new subscribers. There is no mention of this on the online ads and if it is on the TV, it is way too small for a human to read it. I called in to complain and they said that there was nothing they could do, maybe take off ten dollars but when they charge:

18 for leased receivers - you'll see that a 10 discount doesn't really help

2) Their whole home DVR package based on their new campaign is supposed to allow you to pause the TV in one room and resume playing in another room. In actuality, you have to RECORD a show in one room and pause it, go to the other room, find the new show on your menu, FAST FORWARD the show to the point where you were watching it in the other room and then resume; not as exciting as it is on the commercials and $200 to install and I'm out to dry.

Two very bad campaigns. Two very costly campaigns. Please advise what I can do

James **

Direct TV was installed on December in my house. I wasn't pleased with direct TV after a month or two. So I called and told them to cancel my service and I would pay the cancellation. At that time, the cancellation was $300.00. Well, they didn't cancel it which caused my bill to rise up to $800.00 including the equipment charges. I never signed that they could debit any account I use on their site.

After sending them back my equipment, they turn around on August 2011 and debit an account which I used back in February to pay a bill of $569.00. This is an outrage. I only received one bill and it wasn't for this amount or did they try to contact me about it. I never authorized them to use this account and my bank wont debit back my account or stop payment on this. This is crazy. There should be something I could do besides disconnecting my previous debit card that was used that one time. They should not be allowed to go back and use a card that you never said to use on debiting your account. Now I am out of all this money.

Direct TV is a hot mess. If you are thinking about getting them, please don't. It's a complete distress and they should have action against them.

This should be a -5 stars: I feel that I have endured undue stress from Direct TV. We agreed to try their service after having been told we had three days to cancel. Installation cost $50, plus another $50 for an upgrade. Within the three-day time limit, we determined we did not like the service. We called for disconnection and were told that we only had 24 hours and our time was up. After about 3 hours on the phone with the company, my husband was told that the service would be disconnected and all early disconnection fees waived. About a week later, we received a bill for the full disconnect amount. Again, my husband called and spent over an hour getting the approval for the fees to be waived. He was assured this would be handled.

Today, I log onto our bank account and they took the monthly fee, for service $66.70, out of our account. I called and spent an hour and 15 minutes with the customer service getting the issue resolved again. I was told that the amount would be refunded, but it would take 30 days to process.

I feel exhausted, angry, and taken advantaged of. Can a company legally behave this way?

We ended our service with DirecTV after a number of years. We returned the equipment as required. We received a bill reflecting a zero balance and service end date. A few weeks later, we received an email saying, " we mailed you a notice of a balance due of $38.14, if you don't pay it within 15 days of this email, we will automatically deduct it from the last credit card or bank account used to make payments." We contacted customer service to inquire what this balance was for, since the account information available online showed a $3.18 credit and the last statement we received showed a zero balance.

They informed us that they had failed to bill us for a pay-per-view sporting event and a movie in September of 2006 but they could not produce a copy of the bill in which they claim the charge did not appear. Essentially, we should take their word that we owe them. After more than half an hour on the phone, we were told we could write to request an old statement. Of course, it will take more than 15 days, so they will have to go ahead and charge us. And if we see that in fact we do not owe that money, we can call back for a refund.

My husband signed up for DirecTV. Every month the bill gets higher and higher. We have to call and inquire on why the bill is so inconsistent. The answers are never clear and the bill continues to grow. DirecTV is a fraud. What they promise verbally is not what they provide.

Hopefully, you sort through all of these before you do what I did with DirectTV. I tried to help my brother out by using my credit card to help him get service. Now, 6 months later, charges appear on my card. When I called DirectTV, they say that my card is linked to that account and if there are any charges unpaid, they will take them out of my account. I never signed anything with them and I specifically asked if my card would be linked to the account and was told it would not. Don't deal with DirectTV!

After cancelling service with DirecTV well over a year ago, I received an email saying that I have an outstanding balance on my account that requires my immediate attention. How could my closed account be outstanding when a year ago, they had to issue me a refund for over payment? They have already lost a 13.25 million dollar lawsuit, you would think they would quit these illegal business practices, but I guess they figured they will attempt to retrieve monetary damage from the lawsuit from previous customers!

I have never, at any time, had an account with DirecTV. At one time, I let a friend use my debit card to make his payment since his had been lost. At a later date, he moved, owing money to DirecTV. They had apparently kept my banking information and charged my bank account $485.97 without my knowledge and will not refund it.

Last week, I responded to an advertisement that I got in the mail from DirecTV. The advertisement clearly stated that HD TV would be free. I clearly told the person on the phone that I wanted one HD receiver and one standard receiver. She quoted me a price of 34.99. Today, the dish and receivers were installed but we had no HD. I called a representative from DirecTV and they told me that they would not honor our original agreement of $35.99, and I would have to pay for "free" HD.

They offered me an $80 credit to "offset" their mistake. That still doesn't make up for free HD for two years. I refused the offer and told them to have it disconnected. She also informed me that I would be out the 22 dollars that I paid for "free" instillation. I cannot understand how a company can spend money installing a system (they are leaving the dish) and paying postage, and afford losing a 2 year agreement worth hundreds of dollars just to save $10 dollars a month. I am planning to complain to consumer groups and Clark **.

We ordered a bundled service through Verizon which was 12 months but I did not realize the DirecTV service was actually 24 months. We moved out of our house for eight months during renovations. To avoid paying the early termination fee, we put our service on hold and decided that we would try to stick it out for the full two years. Unfortunately DirecTV only allows you six months of pausing your account, so we paid two full months even though there wasn't walls in our house, let alone TVs. We calculated paying those months was cheaper than cancelling and paying $20 for 16 months.

When we moved back into our house, the service was reconnected and the technician convinced us to upgrade to a DVR. We said ok, not knowing this would create a new 24-month contract. Of course, we would not have agreed since we were already trying to wait out our original agreements.

Finally in June, about three months before we thought our agreement would be over, we realized the early cancellation fee would be less than paying the high rates for DirecTV. As with others, we thought the fee would be around $50, but it quickly sky-rocketed to well over $80 and this was without HD, any extra channels and only two receivers. Further, their service didn't work at our house when it rained so we decided to switch to Comcast which would be phone, internet and TV for $125 a month and they don't have any early cancellation fee (something I was sure to ask about).

When we called to cancel, we were informed that the DVR triggered our account going to a new 24-month contract. We asked for that new contract or agreement or anything which showed that we agreed to a new 24-month contract. After a month, we were sent their generic customer agreement in the mail, dated April 24th (after our supposed new contract date). It also says that the early termination fee is only $15 and the monthly breach of contract rate is not listed anywhere in the agreement. I was informed that I should have called DirecTV to get that information.

The only option they give is to reinstate service to get the almost $400 in fees back.

DirectTV conned me. I have paperwork showing the package deal that I subscribed to and that states, "Lock in your price for one full year".

I have the "Checkout Summary" that I printed off when I started my service and the package sheet says $83.99 over 285 channels every premium movie channel included. The second year it says I pay $98.99. OK, this is what I agreed to via my checkout summary.

My first bill was $114, my second was $117, my last bill was $170 that they automatically take out of my account. After talking with two customer service agents and the floor supervisor, they say someone is going to call me back within five to seven days with a possible solution. They said that my bill was going to be $170 from now on, because I failed to send in a rebate that I didn't know anything about and they say that the 90 days has already expired so there was nothing I can do.

OK, if I made a mistake in some rebate policy, fine, but how about the agreement that we made for $83.99 a month? If I messed up previous months and didn't know the real deal, why can't I get the correct amount from here on out?

They said the only way I could lower my bill is to downgrade my package. This is not right, it's not what we agreed upon and I've got it on paper. This is false advertisement and misrepresentation and if there are other people who have been victims of this, I don't see why we cant get a class action lawsuit on them.

My name is Ronald and I am a retired vet. As you know, we only get paid 1 time per month. My payment of $224.90 was sent on August the 1st. It cleared my bank on August 10, 2011. DirecTV representative # ** claimed that DirecTV does not have the payment. I asked to speak to a supervisor, and then the employee hung up on me.

I called back and spoke to employee # **. And finally, she transferred me to Mindy of the Solutions Team (# **). She stated the same thing and requested that I fax a statement from my bank to **. Additionally, it was discovered that there is an added charge of 49.95 on my current bill in 2011 for a pay-per-view fight in 2005. I do not watch boxing. Mindy stated that the $49.95 will be taken off the current bill. And she stated that I will be given a 14-day extension by DirecTV, so they can review my bill upon getting my fax.

My husband Brian had a nervous breakdown in Nov. of 2010. He lost his job in April of 2011. We have been living off of what little money we had and unemployment. We had to leave our apartment of three years this past month and had to move in with a friend. We are in the process of trying to sublease. Anyway, DirecTV sent us a bill yesterday for a total of $205.99. I understand we have a contract until Feb. 2012. But can't someone cut us a break? We are living with a friend who already has DirecTV. Please help us.

I left Comcast for DirecTV because they advertised that I could get the internet, phone, and DirecTV cheaper. I confirmed with the agent that my final bill would be $101.00 per month. I made sure that this included all three and he agreed, except that the first bill would be a 'little bit' larger. That little bit turned into a $280.00 first bill and just for the TV, almost $100.00. The internet with Century Link is incredibly slow, the TV is searching for signal during rain (SW Florida in August is rainy season). About 8 hours of NO TV a day!

I subscribed for a DirectTV-Verizon internet bundle less then a month ago and I couldn't be more unhappier. During the initial deal, I was told that I had the right for four TV installations for free. I told the online chat person and then to another DirectTV representative on the phone that I was waiting for tax-free weekend to buy two more TVs, and both assured me that they would have been provided equipment and installed for free, as per my contract.

Days before tax-free weekend, I called DirectTV to schedule an appointment just to learn that they would provide and install them for free only if I contacted them in the first 15 days. Oops, I was late for 15 days and I would have to pay $309. They didn't even mentioned about a time frame when I asked them if it was OK to get a new TV installed free within a month's time; they said no problem and I had the right for free installation and equipment of up to four TVs whenever. I just hung up with a supervisor called Tasha, who refused to give her last name, barked at me, didn't even listen to me. Other DirectTV people's words didn't mean anything to her.

I wanted to cancel my contract but I signed for 2 years and they would charge $20 for each month. Tasha denied me of completing my sentences and nonstop read something from a fine print without even bothering to listen. This company has to close down, they are not good enough to operate and they are not ethical. Oh, also they told me that they would keep my credit card info in their file to be used against any debt I may have with them in case of a dispute without me agreeing. I could file a dispute later if I wish to do so, that's what she told me. I wish I had Googled their customer reviews and stayed away from these scammers.

I put my credit card up for a one-time only charge of 19.99 for a friend to get DirectTv. My understanding was he was dissatisfied with the service and canceled within the 30 days. He was then told that he would be charged a cancellation fee which was not what he was told at the time of ordering. The problem is they were charging my card. So I called customer service on 8-2-11 to dispute the charges and I was told at that time that the charges would be reversed in 8-10 days.

I called again on 8-12-11 for a status. I was then informed that the reversal was denied because multiple charges had been made on the account and was not disputed. How many charges can you get in a less than 30-day billing cycle to dispute was my question. My question to them was I only approved a one-time only charge and they said yes that was fine and my card would not be charged again. I was checking my bank account to find out they charged my account 93.47. I did have another charge on for 22.19 from DirectTv that also was not approved. I have never had DirectTv and will never use them. I believe the customer service fraudulently mislead consumers.

On or about June 22 - 26, 2011, I called DIRECTV to cancel my service as of July 1, 2011. I spoke to a nice lady who told me my billing cycle ended on the 21st of each month. So, I told her I would average out my bill for the ten days I would be using their service, and I sent in that amount, $29.80. The lady said she was not sure of the exact amount, but she said if that wasn't enough, she was sure I would receive a bill for the amount due.

Today I received a bill in the amount of $151.84. I immediately called DIRECTV and spoke to John (employee number: 618777) and Zander (employee number: 434940), who all told me they had no record of my cancellation. I told them I had been a good and loyal customer for years, and wanted $122.04 removed from my bill. I was told this was impossible. I then asked to be transferred to someone in the complaint or billing department. I was transferred to Angie (employee number: 400687), who told me there was no solution. I assured her I had cancelled my account as of July 1, 2011; I asked her to check my account, and she would see there had been no activity since July 1, 2011. Angie told me that she wasn't able to do that. Several years ago, I was away for several months. When I returned, I was told by a DIRECTV customer representative that I should have discontinued my account while I was away. So, I called DIRECTV; asked if I could get some kind of a credit, and the person was able to look at my account and see that I had not used the service. So, I know my account use can be accessed. By the way I received a partial credit.

I moved that is why I cancelled my account. I have had several real problems with DIRECTV, and their contractors over the years and up until now everything has been taken care of in a timely considerate manner. I have filed a complaint with the FCC, and I am hoping between the two agencies something can be done.

The authorized DIRECTV installer, who negotiated and installed our DIRECT TV system, informed me that I was qualified to upgrade one of our standard receivers to a second free HD/DVR receiver for free. The customer service told me that they would do the upgrade, but it would cost a total of $220.00 ($200.00 for the upgrade and $20.00 for shipping). They also added that to qualify for this upgrade, I had to sign another contract for two years.

We subscribed to DIRECTV in October of 2006. After sinking endless amounts of money into the buying equipment, which I later found out we only "rented", we decided to switch to Verizon Fios in April of 2009. This was a better financial decision for us since we would reap the benefits of bundling all of our services with Verizon.

Upon cancelling with DIRECTV, I was told that there is a $480.00 early termination fee that I would have to pay. I told the representative that I completed my required two year contract with them, and she told me that since I upgraded to HD DVR, that started my 24 months over from that date. I was never told, nor did I sign anything stating that this was the case. I have all my original documentation that I signed from the installation. There is nothing on these forms stating that if you change your account or add things to it, this will happen.

I am outraged by this because I have always paid my bills on time; I paid a lot of money for their equipment, and only to find out it had to be sent back upon termination! For two years now, they have turned me into several credit agencies. This has greatly hurt my credit. I have spoken to several different representatives and supervisors on the phone, and I have also emailed the people needed to get this resolved with no luck. My outstanding balance in termination fees is $212.60. Please, help me!

Directv took $194.05 out of my checking account using my debit card number. I normally make payments by check, but they had the card number to start the account. I owe nothing they told me. This is because I couldn't get the service fixed at my house due to line problems, so they weren't going to charge me the early termination fee. They told me this (and the line man supervisor) three times, but they took money out of my account, and overdrew my account without permission. They are doing this to many people. It has to stop. I want my money back, and this illegal practice of theirs to stop. I need help because I owe them nothing.

I wired $221 to Directv after I was told I would need that amount for a security deposit. When I called to set up the service, they then changed the security deposit to $500. This was back in April 2011. I never received the $221 refund back. I keep getting the runaround, and I spoke to different people. I get disconnected, and cannot get the correct department to get my money back.

I rate this less then 1. My husband I moved so we told Direct TV and they came out to inspect the new site and said they could not put up a dish. Our land lord gave the installer a few options and he said he could not do it. So he cancelled our account due to unable to instal. We never said we didn't want the service. That happened in late May.

So I got calls and they questioned the situation and they said they would send us out boxes so we could return the receivers. Well here it is Aug 8 and they took the money out of our account. It was unauthorized. I have been trying to get these prepaid boxes for months now. And now they tell me to fill out a form that they said they would email me... yeah never got that either. And they sent me a tracking number for the box.. not a match with FedEx. So I am out over $300 and cant get an answer on getting a refund and sending them their receivers.

Our "overall experience" should have been a negative number. We responded to a promotional letter offering DirectTV for $34.99 for 225 channels for 12 months. The stuff included were HD DVR and HD Receiver, free professional installation in up to four rooms. They said there were no equipment to buy, no start-up costs but we'd already get free HBO, Starz, Showtime & Cinemax for three months and NFL free for a season, even though we indicated we did not want the NFL channel. Only after the installation they told us that we must apply for "rebates" to get this "promotional package rate". We also learned that if we provide a friend's name and account number who already has DirectTV, we and that friend will receive an additional rebate of $100 (at $10/month). We furnished this information, but apparently Jeremy did not record it, as DirectTV has no record of it and we are not receiving this $100 "promise". I have communicated with DirectTV many times and we were finally given a credit of $50 - half of what we were promised. Our $34.99/ month fee is actually $64.99, almost double what we were "promised." When our 2 years is finished, we will not pick up an option for any additional service from DirectTV.

Direct TV did not make the terms of an equipment upgrade clear. We had no idea we had entered into a contract for 2 years until 10 months later, when we changed carriers. They are charging me almost $300 for this "breach of contract." When I spoke to an agent she read me a script in broken English and I could not understand most of what she said. We have had Direct TV since 2005 but we switched to another company because we were tired of Direct TV's excessive fees on top of their monthly subscription.

I canceled Direct TV because I could no longer afford cable service. I explained my financial situation and after some hassle, they finally canceled my service. I paid what little I could on the bill I currently owed and planned my paying more, come the first of the month. I went to check my bank account and saw that they had taken out $130.00 that I did not have.

I called Direct TV and after speaking to a gentlemen who basically said, "Oh well." I told him I wanted to speak to supervisor. He then put me on hold for over 10 minutes. I hung up and called back and once again told someone I wanted a supervisor. They sent me to someone who wasn't a supervisor. She basically, once again, told me "Oh well, too bad for you." I was finally sent to a supervisor who told me there was nothing they would do for me. I work for an attorney's office. I will speak to someone at my office.

After closing and canceling our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV's USPS return label.

On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling them, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since the USPS return label was created on DirecTV's account, we are unable to file a claim with USPS. DirecTV refused to file a claim with USPS. After researching online, we found out that this is very common with customers who close their accounts with DirecTV. There are numerous complaints to be found online about this scam by searching for the phrase "DirecTV Equipment Return Scam". Since the burden of proof is upon the customer to prove that the equipment was returned, customers are essentially helpless against these charges. DirecTV's business practices are unethical and should be considered mail fraud since the United States Postal Service is used to scam customers. We will not stop until this is resolved.

In January of 2011, we discontinued our service with Time Warner for a deal from AT&T/Direct TV stating we could get internet, TV and phone as a bundle for $80.00.

We were constantly overbilled. Our first bills were $50.34 from AT&T, and $83.00 from Direct TV. That was $133.34 just for the first month.

Then from February to March, our bills were $83.03 from AT&T and $153.00 from Direct TV. That comes to $236.03 for that billing cycle. Then from March to April, a bill combined with AT&T and Direct TV was $190.96. Then the billing cycle from April to May was for $185.97.

Then from May to June, we got a combined bill for AT&T and Direct TV for $421.92. That's a total of $1,168.26 for 5 months.

Direct TV claims we cancelled our service in May, yet we received a bill on June/28/11 for $79.27. Another bill from Direct TV came on July/28/11 for $160.60. The $160.60 is what they claim we owe. What we should have paid under the bundle would have only come up to $399.95.

Whenever we called, we were told that the bundle "had not gone through". However, we were told that it would be fixed. The same thing happened next month - we called and got the same answer. Two months after nothing happened and we still got the same answer.

We finally had enough and cancelled the service. We incurred no penalty fees, because of the trouble.

We got a bill from AT&T for over $421.92. We called them and they told us on 8/4/11 that we do not owe anything to AT&T. We are actually entitled to a refund of $145.00 (which we have not gotten).

I got a call from Southwest collection agency today saying that they were going to take action against me for unpaid bills. I called AT&T and they told me that we owe nothing. I figured it had to be a bill from DirectTV.

We have spent 3 hours today with DirectTV. They insist that we pay $340.00 for early cancelation fees, because we canceled due to the overbilling. This is not our fault. AT&T told us it was DirectTV that was wrong. DirectTV insists it is correct. They are going to try to charge our credit card and take me to court.

We have spent a total of $1168.26 to AT&T and DirectTV. DirectTV insists that we owe them. They just informed us that all of the discounts they gave us are null and void and we will be charged for them.

We do not owe DirectTV anything. If anything, they owe us. AT&T admits the mistake and is sending us a refund for overpayment.

Well I canceled Direct TV a month ago and they were suppose to take my payment off and this month they still charged my credit card and made me overdraw in my account and they will not give me my money back. i swear i have talked to 20 people there and no one knows anything about whats going on.

Over the seven years I was forced to deal with DirecTV, they continuously over charged me. They locked me into things I didn't want without telling me. Equipment was lost and they blamed me. They took money out of my bank account without my consent, and the list goes on. They won't even give me a breakdown of what these "final charges" are. They showed up one year after I was disconnected.

After many years of lousy reception with DirecTV, where every time it rained I lost connection, I finally decided to cancel and rejoin Time Warner (that I never should have left in the first place). I sent them their boxes only to receive a bill for $39.92 for movies I watched and paid for in 2009. They added 8 movies each for 4.99, and I'm surprised they stopped at 8. This is outrageous. Every time I watched a movie, the bill came promptly the following month. This is just an attempt to collect more money fraudulently.

I called into Direct TV in April 2011 to inquire about a lower monthly payment. I advised the customer service rep that i wanted all of the things that i had with my previous company, DVR, HD channels and all of the movie channels. I was was paying $115/mnth, and the Direct TV rep quoted me $62.63 for the first 12 months. they set me up for automatic debits for the payments which i was fine with nbecause i was told that my payment would be the $62.63. so may, june and july pass and all is well. Then i get a bill for August that is $117. i immediately call into customer service..confused as to why my bill all of the sudden changed. they tell me that my movie channels were only free for the first 3 months. well i was under the impression that the whole package was $62.63. The rep couldnt help me so i was transfered to an esclation dept.

The girl then proceeded to tell me the same thing that the rep told me. at this point i am begging for someone to just listen back to my call when i signed up so that they could hear the promise to me of the $62.63. she tells me that she doesnt have access to do that and puts me on hold for her supervisor. at this poiunt i have been on the phone with direct tv for 1hour and 25 minutes. the supervisor gets on the phone and tells me the SAME thing that the movie channels were ony free for the first 3 months and there is nothing she can do about it.. the supervisor said to me " well maybe if you had read your bill then you would have known" she then says that she is not able to listen to the tape either..

i eplained to her that if i wanted to pay the $117 bthen i would have stayed with my previous cable company which is better than direct tv because everytime its windy or rainy there is NO SIGNAL! surprise surprise. at this point i feel as if direct tv tell their poitential customers "what they want to hear" to get them to sign the contract. which by the way costs over $400 to cancel. Im am so dissatisfied with them it makes me sick. none of the reps i spoke with had compassion for what i was trying to explain to them. If i were there manager they would be fired!!! i hope that by writing this i help other people from getting taken advantage of!

We canceled our DirecTV account in the Spring of 2010 and paid our bill in full. We began getting notices from a collections agency stating that we owed DirecTV for a past due bill. We contacted DirecTV in December 2010. We were told that there were Pay-Per-View charges on the receiver when it was returned (although there wasn't a phone line connected to either receiver box). We requested that they send us an itemized bill of the charges since we were unaware of such any activity. However, we do have a young child and thought perhaps he may have inadvertently ordered a kid's movie (we had parental controls set though). They agreed to send us a bill stating the charges; However, we never received one.

We were recently contacted again by a different collection agency, AFNI, stating that we owe DirecTV. We called DirecTV again and spoke with a customer service representative. This time, we were informed that there were charges for five Pay-Per-View movies from 2009 (almost a year before being billed???). We asked to speak to a supervisor and we were told that she was the supervisor. At any rate, we again requested for an itemized bill. On July 20th, a statement was printed which states that the previous balance is $0 and that there is no payment due. There were no itemized information on the statement as we requested.

However on July 27th, we were contacted again by AFNI (even though my husband had already asked them not to contact us again). We were told that they have access to our DirecTV account which shows that we owe for seventeen Pay-Per-View movies. We requested that they send that information to us, but were told that they couldn't print it out (I asked if they had access to email???). We also told them that we received a statement from DirecTV stating that our previous balance is $0 and that there is no payment due. They don't have access to that information though. They stated that we need to send them a letter of dispute.

I stumbled across this website while trying to find a mailing address for my letter of dispute to DirecTV (it isn't easily posted on their website - imagine that!). After reading other customer's postings of the exact same thing happening to them, I am surprised that this "backdoor billing" scheme hasn't already resulted in a class action suit against DirecTV!

On 8/3/2011, I spoke with customer service to have our service reconnected after we had some major financial difficulties. I kept in touch with them so that we wouldn't lose our service completely. They wanted us to send back our equipment after I had already explained I didn't want to lose the service. When they called in July before the 18th of the month, I made an agreement to pay the complete bill on August 3rd. The lady I spoke with told me that it would be reconnected as soon as I made the payment over the phone. When I called to make the payment, I was told that not only do I have to pay the outstanding balance and a reconnection fee, I had to give them a credit card number or debit card number so in the future if this happened again they would automatically take the balance off the credit or debit card.

I told Frank that was not the agreement I made with the lady in July. We do not own a credit or debit card for the sole purpose of not having that kind of debt in this economy. Frank told me that it would not be reconnected unless we had either one. Shouldn't they have to explain to the consumer this important issue when you make the agreement to pay for reconnection? Is this legal? Can they just charge your credit card or debit card without your consent?

I argued for some time with this ** because I agreed to pay the delinquent fees in August and they went ahead and really disconnected my service and did not tell me. I am furious! We have been looking forward to having a TV since it has been a couple of months. My husband is dying and I wanted him to able to watch some television for enjoyment since he has to lay in bed majority of the day. I had explained our situation to the lady in July and June with the understanding that on August 3rd, I would have our service back.

I think they should have to reconnect anyway since that was the agreement I made. People were correct when they said that DirecTV has lousy customer service and no compassion even after explaining and agreeing. It would be nice if they had to pay for our service since they don't follow the agreement even though it was recorded. They need to teach their customer service personnel all of their rules and regulations so they can explain every reason for the options they have.

We are not happy with the service and we were quoted that the monthly service fee would be 29.99 (for only one TV). But since the installation, we have been billed $60 to 70 a month. We are not happy with the service and wanted to cancel.

All the representatives we have spoken with say that canceling the service is not possible with a $150 cancellation fee that would be charged. We would like to cancel this service.

My underage daughter signed up for DIRECTV while she was away at college. When she transferred schools and disconnected the service, they charged her $380 for early cancellation. I was not aware they let minors sign up. Also they automatically withdrew that money from her checking account without her consent! The requirement for working at DIRECTV is to be completely stupid!

I was having issues with my satellite reception, so I called customer support. They had me run a diagnostic and found that it was out of alignment. The service rep then proceeded to set up an appointment to have a technician come fix the problem.

When I got my bill, I found that they had charged me $49.95 for the technician service. I called and talked to a supervisor who refused to refund the charge even though he stated that there should have been a third party authorization for the charge and there was not. The only thing they would do to "resolve" the situation was give me a credit for $10 a month for six months which I was eligible for and had nothing to do with the service charge issue.

The supervisor I talked to, Luis, acknowledged that I had been misled and still would not do anything but beg me not to discontinue my service.

To make the long story short, I ordered service, changed number of TV boxes, told I can add anytime, they will bring box and the charge would be $6 a month.

I called less than 2 weeks later to add 5 TVs and was told that this is not true. No one told me this. After speaking to 3 people, 2 of them were supervisors, the conclusion is I owe an installation fee of $504 plus tax even if their people made a mistake. Also, if I discontinued with them in less than a year, I would owe the full year. What a racket!

Here's the longer version. I called and set up an appointment for service on a Saturday between 1:00PM and 4:00PM for 7 TVs. The installer called and woke me up at 7:45AM to tell me that there was a change and he was on his way. I explained I didn't live there at present but that I would arrive by 8:30AM. He also asked if there were TVs there. I said no. He told me to bring one so I grabbed a 19"in flat screen (Later another installer said that he violated company policy by changing my time of service). At 8:24AM, as I am driving to the new house the installer called to tell me he was there and that no one was there. After telling him I'm almost there, he again said no one was there. So I politely stated that it wasn't 8:30AM and I'd be there in time.

After arriving (I will shorten this), the installer entered and commented on the size of the house, groaned about one wall without a receptacle (he is an installer) walked outside and gripped about the "misty" weather. He said the former owners dish was high on the roof and probably couldn't get his up that far. He then went to the basement where he moaned about all the wires and express disgust that I didn't know how the wires were labeled (hey, its' a foreclosure). We walked outside in the now clear morning. He placed a call to his supervisor and proceeded to tell me that he couldn't do the install because there was only 1 TV (What?). Well, needless to say I replied, "I brought the TV you said I needed." We went back and forth. I insisted he do the service order as if he needed 7 TVs. Why would he tell me to bring one and why did he walk all over my house asking questions? He called someone again, came back and said he was going to pick-up another tech and he'd be back. I fell for that one.

I called him about an hour later and left a message. He called back and said I needed all the TVs. "So you lied to me? You left with no intention of coming back? How dare you!" Well, I made 3 different calls, spoke to several people. All I got from it was a wasted day and was told that DIRECTV uses sub-contractors on all their installs. I should have called another provider, but no, I needed more abuse. I called on Monday, explained everything (like they care) and obtained a new set-up date. They came out and by this time we had decided to reduce the TVs to 2 as we weren't ready to move in and the basement wouldn't be ready for my in-laws for a couple of months. Save money, right? Now these 2 guys set everything up. I had to call DIRECTV and redo my order for 2, not 7 while they were there. I was told by the person doing the change that all I had to do is call them when we wanted the other boxes and they would be out with them. I ask if there would be an additional charge. I was told no. The only charge would be the $6 a month on each box.

Less than 2 weeks go by and hubby decides to install the other 5. So, I called and explained what we wanted to do. Well, I'm told the connection charge would be $504+tax. What the heck? As the beginning of my rant here stated and 2 supervisors later, I'm told that there is nothing he can do. I asked for his boss. No one was available to talk with. Supervisor Richard had all my previous dealings with them on his screen so I said, "You can see where I changed from 7 to 2 TVs then days later, I wanted the other 7. Why would anyone do that if they had to pay an extra $504+ dollar?" Nothing seemed to register. Then I asked Richard, "Your company did not inform me of what charges I would incur by changing my order. I was misled by being told it would only be a $6 a month charge whenever I was ready to call you back out. So you are telling me I have to pay you (DIRECTV) $504 for your mistake?" He agreed that this was correct.

Well, I'm writing, calling and emailing them and thought I'd let you know.

I was shopping satellite providers and thought that DirectTV's current online deal was a good offer. So I signed up and allowed a charge of $110 to my credit card for equipment needed to start my service. A technician was to be at my house on 7/28/2011. No problem, right? I got a call on 7/27/2011 stating my installation appointment had been cancelled and I needed to call them.

When I called, I was told that even thought I had originally been approved for service with no deposit, there was an open balance at the address I was provided since 2003!! And they could not provide me with service. The service was in my brother's name as it was formerly his house and we moved into it. Mind you, different last names! I said, "Well, that makes no sense, we are a completely different family". They didnt' seem to care, so I relented and said "Ok, please refund my money for the equipment". But guess what, this is good. I DON'T QUALIFY FOR A REFUND BECAUSE THERE IS AN OPEN BALANCE AT MY ADDRESS!!

** is that all about! I am being charged for a family members bill! HOLY UNETHICAL AND ILLEGAL! I fought with them for hours and hours and I don't know what to do. I am now out $110 that I can't seem to get returned. I was told by the supervisor that their refund policy is listed on their website. Guess what, I printed out everything when I did the order. EVERYTHING and there is no refund policy listed anywhere, no where!! I'm at my wit's end. I don't know how to recover this money.

I have filed a complaint with the BBB, and I am contacting our State AofG and the FTC and anyone else I can think of at this point. I guess this is a blessing because now I won't have to deal with this company.

Closed account June 17th and returned equipment. Received balance due biling early July of $0.00 balance due. Two weeks ago I get an email stating I owe $207.60 I called figuring they had not received 1 of 2 boxes of returned equipment and was told I had porn purchases from April & May 2008, stored on main Tv receiver box. I told them I found that hard to beleive, as I have not purchased any porn ever and when I did purchase movies or events, the Tv receiver would tell me to call direct TV to make the purchase. I also was able to make purchase on the internet saving cost to call direct tv for assistance. I further commented that, if I had been able to order through the receiver then I could have ran up thousands of dollars in fees and never had to pay for the purchases until I discontinued the services was un-believeable and I considered the charges fraudulent. I would not pay for something I never purchased, as any purchases I made were always in the next billing cycle and I promptly paid them.

I signed up for Directv the beginning of July online. I signed for the 2 year contract with the promise I would save $31 a month for the first year and $16 a month for the second year of service. There was nothing said about signing up for a rebate to get my discount. The installer came July 19th and set everything up and he also didn't mention a rebate and told me I had 30 to 60 days to cancel my service if I had any problems. Well not even a week later I get my first months bill due August 3rd and my discount is not on there so I call. I ask her first why am I being billed already? And was told that is how they bill.

Then I asked why my bill was so high and was told I did not sign up for the rebate. I told her I was not told about a rebate and when I signed up it said nothing about signing up for a rebate seperately. She then told me that I would have to sign up for the rebate to get my discount and I wouldn't even get the first discount til 4 to 6 weeks after I sign up for the rebate. Also since the $31 discount is only for the first 12 months of service, I won't get reimbursed for the first 2 or 3 bills I have to pay full price for. I asked to cancel my service and was informed I would pay hundreds of dollars in fees for early termination.

We opened our bill and saw we had more than a 50% rate increase from $48.55 to $77.56. This was due to our rebate period ending. After 2 calls we spoke with the supervisor who informed us that directv did not have advise their customers at the end of their rebate periods. If I had called the month before, I might have been able to reduce the increase. But due to their system constraints, I was going to be charged $77.56 in a month regardless. (I negotiated the new rate to $61.61)

I tried to write to the CEO to appeal to him and my email was returned as invalid.

Please HELP!

i order directv and they did a contrac for two years I was almost done when I had to move to a diferent location then they ofered a free dvr free show time I sed fine, then I recibe the bill for $180+ when it was for $55.00 I call them & I found they extend my contract for another 2 years w/ out leting me know about it I try to cancel & they say I have to pay over $800.00 dollars & now I dont know what to do

I had Direct TV service and was never told that I had a 2 year contract. They did tell me that I was getting a special rate since I signed up with a friends account number. Well, every month I had to call and get something corrected on my bill. If that wasn't bad enough, I could never deal with anyone in the USA, it was always someone named Jeff, Charles, Jennifer or something like that in a different country. They can't understand you and you can't understand them so nothing ever gets fixed...

I finally told them that I would not pay another bill until they fixed the billing issue. So today I get a charge on my credit card for $657.14 for an early cancellation charge and equipment that hasn't been returned. When I call them to find out what the heck is going on...Of course I get some girl in another country that I could hardly understand and nothing got resolved...I finally talked to a lady named Helen in the US that said she was a Supervisor and of course couldn't resolve anything...she actually had the nerve to give me some PO Box to send a billing dispute to in Colorado with no possible way of tracking the letter I have to send and then give them two to three weeks to respond if they even will. I talked to my bank and wow, to my surprise...the customer service rep I talked to there had the same thing happen to him. I will never use or recommend anyone ever use their SHADY, SHADY service...

This letter was submitted on 7/27/2011 at 5:21 pm

I agreed to a two year lease under false pretence. I order the service a little over a month ago and at that time I was informed that I qualified for the bundle deal which is the TV of a 225 channels and the internet. I was informed that the price for this bundle deal would be about $56.00 per month and with my first bill being around $74 and that I would receive one bill. Instead, I have received two bill of almost a $100 apiece from both Qwest and Direct TV. I have made attempts to resolve this issue and no one seems to know what to do to resolve the issue. I ask if this complaint could be sent to the corporate office about a month ago and have yet to receive a response but I have people harassing me regarding paying the bill instead. I would appreciate if someone could resolve this issue. I would really just like out of the contract without pay unless they can because I was tempted to bring about a lawsuit for fraudulence. Noted that the service is in my husband's name Mr. Tony Mitchell

I did call Direct TV complaints today at 5:30 and the response was a threat to basically cut off my service if I didn't pay the bill. She failed to acknowledge that I was told that I was supposed to have a bundled deal. At this point is asked if she could do an investigation regarding the account and she said she would but still included that I would be disconnected again not focusing on the matter at hand.

When I recently called DirecTV to restore my service after a seasonal disconnect (which I put in place), I saw an additional $200 fee on my bill, which was an early disconnect fee. I was told I informed the person I was in conversation with that I was not going to pay this $200 fee as I never agreed to any such fee when I had DirecTV installed some seven to nine years ago.

I feel we need to begin complaining now to prevent this from happening to anyone who has this or any other cable or satellite service. We pay to watch movies and other types of entertainment--not commercials as the case has been. I see more commercial advertisement than any movie or program on these channels I pay for.

Let's complain. We don't need another media billboard. We want entertainment.

I have a two- year contract with them; Three 3 receivers-- HD-23 & 2 - HD-24s. I wanted to add another HD-23; so, I emailed in, and was told I could have either the 23 or 25 for free and free installation.

When the box got there, I was unavailable. My husband let them install it not realizing it was the wrong model.

When I called that night, to see if I could get the right model, they said, no. They only had new models and the HD-23 was an old model. When I asked if I could return it, they said, yes, but I still had to stay with them for the additional 2 years they had tacked onto my contract.

Not happy with the model I had received and I was trying to come up with a WIN-WIN option. I called and asked if I couldn't get an HD-23, could I possibly return the HD-25 and get another HD-DVR. They told me, NO. They said the HD-25 was used since they had activated the card 36 hours. Gary then proceeded to explain to me that if I bought clothes from a store, I wouldn't be able to take them back. I'm not sure where he shops, but I wouldn't shop at a place that didn't allow returns. Can you imagine Costco saying, "We won't take back clothes", when they have no dressing rooms?

His view was that the receiver was used because it had been activated 36 hours ago. My opinion was it was what I had ordered. It was within a reasonable time for a return or exchange. It was a leased receiver, and whether they exchanged it or not the only thing at loss here was my cost of $6 a month. My continued good will and whether I told folks that DIRECTV took good care of me or not.

I just received a bill for PPV programs I never ordered. They say I ordered from my remote. I do not have a phone line at my home. My husband and I are using our cell phones and it is my understanding that I could not order PPV with my remote.

My bill is dated July 15 2011 and the charges are from April 3 (13 movies) and April 7 (5 movies). The total bill is $306.06. I called them and asked them to take the charges off but they told me these are valid charges, service was ordered with the remote and stored on the card of the received that was returned to them a few months ago.

These are also adult movies and I should check with my family to see who ordered them. I told the rep that it was definitely nobody in my house, we use Netflix unlimited streaming for movies for $9.95/mos, never even considered ordering movies for $10.99 a pop. She told me to check with family. I told her that I just did, and my 2 and 5 year old told me they didn't do it.

My husband doesn't watch TV, he does everything on the computer anyway. I informed them that I would cancel the service. They said I would need to pay an additional $480.00.

WARNING SIGNS THAT WE SHOULD HAVE PAID MORE ATTENTION TO: At the beginning of this year we found out that they had been charging us for a 3rd receiver we never had, so they issued us a refund for an entire year of lease. Also, when we upgraded for a new receiver with DVR, the technician called me to let me know he was on his way. Half an hour later he told me that he was at the door but I wasn't living at my address. He gave me "my" address in California, I live in Virginia. DirecTV attached my name and account number to someone in California, sent a technician to an address I never live at looking for me!!!! They even asked me if I ever lived in CA and made me feel like I gave them the wrong info.

We had their service and switched to a local cable; they never sent any boxes to return their boxes. So, they took it to themselves to debit my checking account in the amount of $863.00.

We called them and they said they will refund all of our money and make payment to the balance when we return their boxes. They would not let us go to the post office to mail back the boxes. They said they will send us some boxes back, so we could return them now.

They got the boxes back, and they refuse to refund the money back.

I have disputed several monthly charges with DirecTV within my many years of service with them. I have always given in and paid the extra money switching several times to different programs on their advice to make my monthly payments "more affordable". Thinking I was the one that was ignorant to their process and their billing or had accidentally gotten behind in my payments and a cheaper service they offered would make my billing better...NOT.

The past 18 months have been ridiculous. I started tracking my bills carefully and even when I would be promised a $55.00 package (including rental fees for box and taxes), my bill would end up being $150.00 or more upon the very first charge after the change and would confuse me more. I would call and dispute the charges and the customer service representatives would give me a reason such as the billing days of the cycle, or there was a prorated charge for the half month or the last payment is added with the current month due to the billing cycle being missed, etc. They disconnected my service several times due to cycles overlapping and my being charged double, but they would say I was late, even though a monthly payment was made. Several times, my payments wouldn't credit on the days paid even online, and it would throw my account into the next cycle and then when I called, they would require the full amount over the phone to turn service back on with another $25.00 added to do so but my payments would not register from previous payments. It was ridiculous.

I finally called five months ago and asked to have the service disconnected. I made sure to call at the end of the billing cycle they had told me about, during a previous call. A month later, I received a bill online for $280.00 final payment with a disconnection fee of $15.00. I refused to pay it. I did not get or ask for service for the next billing cycle and I definitely didn't owe them $280.00.

Three months and several collection calls to my home later, they send me my first paper billing of $421.00 for past due amount and the cost of a receiver they never asked for during disconnection or calls, and it states on the front of the bill that in about 12 days from the date of the billing, they will debit my bank account using the last known credit card used on my DirecTV account to do it, if I don't send back the receiver they gave me. I talk to their collector and tell him I don't owe the money and he advises me to send the receiver back when I receive a return authorization box in the mail. I get a box in the mail 10 days later to send the receiver back, I send it back. I refused to pay the amounts billed. I do not owe it.

On June 30, 2011, I received notification from my bank that a $633.50 debit was processed for Direct TV. Since I do not currently or ever had Direct TV as a service provider, I immediately contacted my bank to ask about the charge. They were only able to advise that this payment was deducted and that I can contact Direct TV directly to dispute the charges. My bank advised me that it should not take them long to refund the $633.50, if I disputed the charge through the bank, as it may take up to 60 days for the dispute to be settled.

As directed by my bank, I contacted Direct TV to dispute the charges. I was advised that I would have to fax a statement from my bank showing that the funds were debited because I have no account with them and that this was the only way they would be able to find the debit. On June 30, 2011, I faxed the information as requested and requested a call back as confirmation that the fax was received. I faxed the information again on July 1, 2011, July 2, 2011, and July 3, 2011.

On July 5, 2011, I called back and spoke with Elaine, a customer service supervisor, who advised me that I have to wait up to 10 business days for a response. I asked 10 business days from when, and she responded from the day I faxed the information. I requested to speak with her manager or to give me a number to contact the department that I sent the fax to and she told me that the department only receives fax and that they don't have a number for me to call. After 52:45 minutes, she finally transferred me to her manager, Katherine ** who read from the same script. I asked to speak with her superior and I was told that he would call me back within 24 hours. I waited but there was no call back.

On July 11, 2011 (now 10 business days later), I called Direct TV again and spoke to a supervisor by the name of Mark. He told me that I just have to wait for the Mystery department to call me back. When I advised him that I have waited for 10 business days, he repeated to just wait. When I insisted, he hung up. I called back and spoke with another supervisor named Robert. He was unbelievably rude and he told me that there was nothing he could do and that I needed to wait. He also told me that I must have an account or they wouldn't have debited the money from my account. After back and forth with Robert, I finally hung up and called back hoping and praying that I would get someone else willing to help me.

I called back and spoke to a supervisor by the name of Shelly and she was a little more helpful. She asked me if I had ever let anyone use my card to process a payment or to make a deposit, I advised yes, my stepfather. She asked for his home phone number and I provided her with the information and she pulled up his account. She told me that the dispute had been resolved and that the Finance Department had issued a reversal of the payment, as of July 11, 2011. It could take up to 10 business days for the funds to be posted back to my account. Since I had to cancel the compromised card with my bank, I had concerns that the refund would not post properly, so I called the bank with my concerns. I was advised by my bank that the account associated with the compromised card was not closed. The card was blocked, therefore, when Direct TV reversed the charge, it would still post to the account. So I waited, and waited, and waited.

On July 25, 2011, I contacted Direct TV again, as this is the 10th business day. I spoke with Marshall ** and told him that the funds had not posted to my bank account. Marshall advised me, at that time, that he could not discuss the account with me since I was not authorized. I asked how they can deduct $633.50 from my bank account if I'm not authorized. I also advised him that I am not interested in the actual account and that I am only concerned with my refund. Marshall then advised me that he was not at liberty to discuss anything on the account. I asked to speak with a supervisor again. After being placed on hold many times, he came back and advised me that to have the $633.50 refunded, I had to fax a copy of the posted transaction with my name and phone number. I told him that I already did this and that I didn't feel I should have to do this again, as I was advised on July 11, 2011 that the charges had been reversed, and it would take up to 10 days to post to my bank account. He advised me that the Finance Department didn't refund me and the transaction never posted to my account because the funds were not available. I asked again for a supervisor and I was placed on hold for about 15 minutes to wait for a supervisor.

While waiting, I contacted my mother to have my stepfather contact Direct TV to see what was going on. She called while I was still holding for Marshall to find me a supervisor. When she called me back, she had a Direct TV representative on the line insisting that the funds were reversed on July 11, 2011 and should have posted to my account. While still holding for Marshall, I advised the representative on the phone with my stepfather, that nothing posted to my account. Finally, Marshall returns advising me that I must fax this information back to the Finance Department. I hung up from Marshall and continued to speak with the representative that my stepfather was speaking with. While speaking with the new representative, I used my cell phone to contact my bank again, as she insisted that it had to have posted to the account by now. The bank advised me that there was no post or pending credit from Direct TV and that the only transaction dealing with Direct TV was the $633.50 debit. The bank's representative also advised me that if they had reversed the charges on July 11, 2011, it would have posted to my account within 3 to 5 days not 10 business days. I hung up from my bank and requested to speak with a supervisor.

After 48 minutes with the new representative and my stepfather, a supervisor comes on the line to tell me that since today is the 10th business day, the funds have to be with my bank. I went over the conversation with my bank, as well as the earlier conversation with Marshall that the funds had not been reversed, and that I had to fax the information again, and wait another 10 business days for the above mentioned Mystery Department to contact me. I asked her to read the notes he left on the account advising that the funds had not been transferred. She stopped talking, then said that she can speed up this matter and asked me for my contact information. I provided her with the information again. I asked her where do we go from here, because it is now almost a month and the charges had not been reversed, pending, or posted to my account. She became quiet again and hung up.

I set up the new account. I advised them not to charge the credit card I gave them to do credit check, but to bill me. I would set up another credit card. I checked my credit card, and they charged it. I called them and was told it would take eight to ten weeks for a refund. I called my credit card company, and they did a three way call with them. They said that they would credit my credit card account in eight to ten days.

After fourteen days, I called my credit card company. They then sent DIRECTV a notice. I have already set up another credit card for payment with DIRECTV. They credited my account, charged the other account and then cut off the service. I had to make four calls to them. They kept hanging up on me, or putting me on hold forever. I feel like I am in TV prison for the next two years. They have turned the service back on, but the damage is done.

I returned my Direct TV boxes and remotes back to Direct Tv and paid my last bill at that time which gave me a zero balance. A couple of months later I received a letter in the mail saying I owed over $200 so I of course called Direct Tv to find out why I was being charged for this when I had paid my last bill to zero. They began to tell me that this was a charge for x-rated movies that were rented thru the remote controls. I told them we had never ordered X-rated movies and to send me proof of these erroneous charges which they failed to never provide. I then called them again to have this disputed again and was told these are the charges and that I am responsible to pay for them. How can you give me a bill showing a zero balance and then a couple of months later send out a bill saying I owe money and then cannot provide me with proof of this bill. Direct Tv is a big rip off and needs to be investigated.

I recently found out that they continued charging us for the service until last month. When I called them to get a refund, they said that they never got a call from us to disconnet the service. Apparently, the operetor never made a note on my call. I called back today, and the person that I spoke to suggested that I was a liar. I was reading all the complains about this company. How can they get away with this abuse?

Please help me to get my money back. I didn't use their service all these months, therefore, shouldn't be charged for it.

On July 13th, 2011 we called verizon to have service installed (tv,phone,internet). Since we are in a non Fios area we were told we could get DTV through Verizon and still be under a bundle packaged. We did the credit check and everything else necessary to set up service. We were told installation was set for 07/15. We specifically asked the rep that there was no contract correct? Her response was, correct, there is no contract. The monthly service fee given to us was $69.99+taxes and surcharges. On 07/18/2011 we canceled services because we were not satisfied with the TV clarity and mainly the customer service, we were told we had to call DTV to cancel them because it was their company. On 07/19/08 we called DTV just to find out that we are now responsible for a cancelation fee of $460, for service we have not even had 7 full days,because we agreed to a 24mnth contract. Offcourse now we get back n forth btwn both companies blaming eachother.

verizons response was "oh, the contract was for our equipment and service not Direct TV."

(the inital rep NEVER distinguished the difference)

July 18, 2011 I received a phone call regarding my Directv cable and internet bill. I have been disputing recent charges added to my account from when I first received Directv. My apartment building, within the last year, has consolidated its cable to one provider. The building pays as a whole to Multibrand, also known as, Consolidated Smart-Systems. The company recently has added "equipment fees" that was unknown to us upon purchasing. Much to my dismay and after much debate, the company and I agreed that I would pay a past due amount of $55.98 and would add an extra $20 to my bill until the debt was solved. I somehow managed to get a hold to the $55.98 and paid my past due, but my cable was not restored.

thirty days to rectify this situation.

Federal Trade Commission

in mid march 2011 we called to cancel our service with DirecTV. at that time a representative made us an offer to keep us from canceling. the offer was their Choice package with HD for 29.99 per month plus taxes etc.for 6 months, today July 17 2011, we went online to pay our bill and noticed that the amount of the bill was over $70.00. after spending over 2 hours on the phone with reps. and supervisors from 3 different departments trying to get what we were promised, we were told that they could not honor the offer that was extended in march, and if we cancel our service they stated that we would have to pay a cancelation fee of $220.00 even though DirecTV is the party breaching the contract.

I changed my company from Direct TV to Cablevision in Elizabeth, NJ because I was planing on moving soon. While I was living at my old address, I never received anything in the mail to return my Direct TV boxes. Now a year later, I got a collection notice saying that I had a balance with Direct TV. I called them to ask how I can take care of this balance. They advised me that I would get a return box to send my receivers. One month later, there were no boxes. I called them back and asked for the return boxes and they said there was a mistake with their computer and that the boxes were sent to the wrong address twice. I waited a week and still no boxes. So I called again and this time, they told me that they were upgrading their boxes and that they can't help me in any way since I wasn't a customer anymore. Edgar advised me that this is what happens when you don't remain with Direct TV as a loyal customer.

I originally purchased two DVRs on 10/26/07. I then purchased one more DVR on 11/01/08. All three DVRs were purchased at Costco. These purchases were made to OWN the equipment with two-year service contract agreement. I was never informed by DirecTV or Costco that my purchases were for lease. I was specifically told by DirecTV that I owned the three DVRs purchased and that I would be fully responsible for the repairs needed. To avoid repair responsibilities, DirecTV recommended I get the "Repair Protection Plan". I did so and was charged a monthly fee of $5.99. After my two years, contract services expired and I decided to cancel my services. DirecTV then forced me to return my equipment stating that if I do not return my equipment, I will be charged around $800 for each equipment. I've contact DirecTV multiple times in various ways and they have declined the fact that they owe me money for the three DVRs, even though I have the receipts of my purchased.

Since I was forced by DirecTV to return the three DVRs, I would like to be reimbursed for the money I paid for them, which was $762.33.

On February 18,2011 A Sales Rep contacted me from Direct Tv to offer a bundle which included tv,internet and phone service. I had asked the Representative of Direct TV if there were other providers other than Verizon for telephone servide and internet beacuse I did not whish to do business with that company ( Verizon).. Representative assured me that there were other phone/internet providers and not to worry about. Once the installation was done, I had received a call from Direct tv to inform me that the only provider in the area was Verizon. At that time I told the Representative that I did not wanted the service and that I wanted to cancel my services.

I have received an invoice of the services provided to me for that month ...I called them back and told them that I did not asked for the individual plan. And that I needed to go elsewhere to find a bundle package,.. They are still calling me to ask for payment when I have already cancel the service on the same week that system was installed.

My fiance recently was notified that over $400 was removed from his checking account by Direct TV. When he contacted Direct TV, he was told that he cancelled the service and that's the cancellation fee. However, he DID NOT cancel the service, it was disconnected by Direct TV because they said that he had a business account and owed $50,000. Which isn't even possible for him to have done. The decision was made by Direct TV to disconnect his service and money removed from his checking account. I don't see how that's even legal. He has called Direct TV on NUMEROUS occasions to try to figure out why the have him listed as a business and with such ludacris charges, to no avail, NO ONE could ever resolve this issue. So instead of Direct TV rectifying it's mistake, he is being penalized. Tell me how this is possible to explain?

Our directv was cancelled. Within 30 days 235.00 unauthorized dollars was deducted from my banking account. This resulted in 170.00 of insufficient fund fees. Directv was called the next day. We were told that this was deducted because we never returned the equipment in the return boxes. WE NEVER RECEIVED THE RETURN BOXES.

After talking with a supervisor, we were told that the charges for 235.00 would show back up on our directv account in 72 hours. Within 48hours the 235.00 would be credited back to our checking account. They also promised to refund our 170.00 insufficient fees. Almost 7 days later none of these refunds have been made. My husband called today and was told that they just received the fax about or insufficient funds fees today. And the other money would be refunded in 8-10 weeks!!

directv withdrawled 741.84 from mine and my husbands checking account without prior autherization.The directv account is in my older sons name he has his own seperated place down stairs of our home. He doesnt have his own checking account so i would pay with a check for him.I used my debit card once in the last 6 months to pay for him. he hasnt been able too pay his bill and it became delinquent,here come to find out when i went to make a purchase they i had insuffient funds I checked the teller machine and seen that my account was minus 111.00 so i called the bank and they went over my account with me and they stated that directv had taken 741.84 out of my account.myself and my husband contacted directv numerous times only to get the run around. now they state that the card had to been used twice in 6 months time in order to use it as they did without contacting us and now they claim well being it was only used once in a six month time they can take the money because he has the same address.they have left us pennyless overdrawn myself and my husband are disabled we only get a check once a month which wont be till the end of july and beginning of aug

Direct TV was asked to cancel service. They failed to when I switched to DishTV.

Directv is trying to scam my family out of $420 in bogus early termination fees. The following is the timeline of my dealings with Directv. On May 2006, Directv started my service. We leased a DVR receiver on October 2008 with the understanding of an additional 2-year commitment. On February 2011, the DVR stopped working. I called and was told to simply pay S&H to replace it free with a refurbished model. We purchased our first home on April 2011 and called Directv for offers. We were offered no incentive to stay with Directv; and we chose to switch providers. We called to cancel Directv on May 2011, and was informed that we were still somehow in a contract for 5 years; and after speaking with various CSM's, I was given multiple possible reasons why, yet there was no consensus.

On May 26, 2011, we received a $420 bill for early cancellation. We called the next day (5-27-11) during the next soonest business hours, and eventually spoke with customer service representative 'Johnny' ID#**. He agreed to file a report on my behalf, stating that the early termination charges were bogus. We received another bill on July 5, 2011. We called immediately, spoke with Kellen who informed me that CSM Johnny's assessment had been overridden by a superior; and contrary to what I had been told up to that point, all replacement receivers did indeed come with a new 2-year service agreement. I found this ridiculous. I inquired as to why he was the first to claim this and then why I was not given any option to have mine repaired instead of replaced.

He informed me that there is no option to fix. The options were to buy a new DVR outright (he said the cost to be $300-$400), or receive a refurbished model from them, with a new contract. I was never apprised of these limited options. After finding evidence on Directv's website to support my belief that a replacement receiver does not require a new commitment contract, I decided to e-mail Directv support to ask if I was to replace a DVR who's service agreement was fulfilled with a refurbished model, and if it would enter me into a new agreement. The next day, 7-6-11, I received an e-mail from Directv support saying that they do not re-contract for replacement receivers.

We are a hardworking middle-class family. I find it unconscionable that a giant company like Directv has devised a vicious circle of faulty refurbished equipment and service contracts to entrap customers from being able to switch providers. Even their support techs insist that I would not get locked into a contract if I was to do exactly what I did; and yet, here I am with a $420 bill. Citing 'early termination' after being a loyal customer of 5 years, with no additions or upgrades for over 2, is a scam that I believe needs to be reported.

i made an order with direct tv, but and then i changed my mind, so i called them to cancel and they do not want to cancel. they keep asking me why do i want to cancel,and then they keep telling me all they have to offer, and i keep saying that all i want to do is cancel and they do not, and when i ask their name they keep saying why do i want to cancel, i must have said cancel over 2 hundred times and they keep saying why do i want to cancel.that was going on from 8pm to 10pm 2 hours trying to cancel.i do not know but i think that i have a rights to cancel with out so much hassel. it was really bad and stressfull service i do not recomend this company to anyone. no respect at all. very nasty people.

Hi my name is Nicole I move in my apartment on my leese date 04. 01 10 I move and disconect my services in the old apartment from directv they sreew me up by billing me fee and service at my new address it been a year and they pulling me around first we credit u service and install but they never did all my bill is 0 balance they agree that they did so I told them to send me box to mail they equipment back they never did now they say am charge 4 service and am disconnect in September and I don't got cable they suppose to bring service for me instead am being charge and they told me I had services but nobody install in my apartment and ihave they old box that they refuse to take please help me am in collection because of services that I don't have in my new apartment that they did not do I have proof there are no dish and I got cable vision

I placed an order with DirecTV to switch from Dish on March 28, 2011. At that time, I was promised two free DVRs and an install date of June 30, 2011.

My installer had that order and came on June 30. He had everything installed and went to connect the single but was not able to. After about an hour with customer service, we were told to cancel that order 148624422 and create a new order 152507438. Once I created the new order per their instructions, I ended up with an HD DVR, HD receiver and a standard receiver. They would not give my second DVR for free. They kept trying to charge me for it. My installer arrived at 11 am. At 8 pm, we were told by the win back department that the installer should install the HD DVR, HD receiver and the standard receiver then I would have 14 days to call back and they would send me out my free standard DVR.

I called back the next morning, July 1, at 7:30 and was put through hell trying to get my free DVR. I was told that since I had activated my service, they could no longer transfer me to a win back department. Finally after speaking to a customer service manager, we came to the agreement that I would pay $175 on my credit card for the DVR and then receive $175 credit on my bill. They did issue me the credit but they also charged me an additional $92.45 for my first month's service and no one will issue me a credit. They stated that they can only apply my $175 credit to future bills even though they charged and issued the credit the same day. No one helped me.

I was on the phone with them on June 30 for over six hours and then again today for over two hours. I got shuffled from person to person and no one can help me. They won't even cancel their service with a cancellation fee even though I haven't even had their service for 24 hours and have had a horrible experience. Nothing I did was my fault. It was all by them and now I was charged over $300 for their mistake and they don't care. They won't help me at all. I am at my wit's end and don't know what to do.

I have just cancelled my account with Directv and turned in my receivers. When I turned them in, they sent me a bill for $191.10. I called and asked what it was for and they said that it was for adult movies ordered in 2008. They said that it was ordered through my remote, which didn't make sense because my receiver has never been attached to a phone line. They said that they found them in the card and that they are not sure why we were never billed for them.

I believe it is **. They are just scamming customers because they know there is no way of proving that they never ordered them.

DirecTV claims that I owe them an early termination fee. However, I never signed nor agreed to a one year contract renewal. DirecTV has no evidence to support their claim that I signed for another year. I have made numerous calls to Direct TV in the hope of resolving this matter expeditiously but every customer service representative I spoke with was uncooperative.

My July 9, 2010 letter to Direct TV clearly outlined the dispute: AT&T applied a discount to my service without disclosing an automatic contract renewal with Direct TV. When I found out about the renewal, I immediately contacted AT&T who backed me out of the contract extension. What is most incredulous about this situation is that AT&T has somehow obtained a power of attorney on my behalf and signed me up for a contract renewal with Direct TV.

After pursuing a resolution of the matter with AT&T, a service manager named Jay ** told me, by phone, that he successfully backed me out of the AT&T-DirecTV agreement. However, DirecTV does not recognize the AT&T resolution and is still pursuing me for the early termination fee.

As I had stated earlier, I had been billed for PPV programs I didn't order. I was told by customer service in May 2011 that they would take them off my bill, only to receive my bill in June 2011 with even more added to it along with the ones from May. I did as instructed and sent a letter to the claims department (certified, requiring a signature) to the address listed above to the attention of AG Claims. I received a phone call from them on Tuesday, June 28th, telling me a credit has been issued for all the charges. I also received e-mail confirmation of the credits and my new statement has been issued. So, if you're wondering if anything can be done? Yes, this is proof.

I ordered TV service on March 31, 2009 and cancelled it on April 6, 2009. The service was for my son's apartment. Equipment was shipped and I received it on April 5, 2009. I cancelled a day later and they are charging me a cancellation fee of $380. I called them when I received my bill and I was told that they would take care of it. I never received any more bills.

Now, a collection company called demanding that I pay this fee. I called Direct TV today, June 24, 2011 and spoke to Jonathon, a supervisor. He refused to credit my account. I offered to finish the contract at my home but I was denied.

Directv quoted me a price of 58.00/month for two years if I got the "bundle package" with them. on April 14, 2011. I have been billed two times for 44.51 and have been billed 40.18, 184.16 and 92.43 from ATT. I have been on the phone with directv several time and was told the "bundle package" would not take effect for three billing cycles. I was not told this when I signed up with directv.

First Day that I call the directv customer service to get Directv I asked the representative that my concern was that i was going to be moving soon if there is going to be charges when I move then I don't want to get the service. The representative guaranteed that there was not going to be any charges all I need to do is call them and they will transfer the service. Today June 15, 2011 when I call them to move my services to new address they said they are charging me $50. I kept telling them that the representative told me it was going to be free.

The supervisor told me that " I am sorry he gave you the wrong information. they insisted to take the $50 and when i told them that i will discontinue the service forever they told me that i have to pay 300 for disconnecting the services. Now they are like any other company falls advertising and once the customer sign they charge and they don't stick by their word and "say I am sorry" . That is not going to do anything for me or any customer that they lie too. I hope that the consumerAffair publish this and let other customer know that they are fraud.

I recently cancelled DirectTV because my telephone provider gave us a more competitive package with Fios. After cancelling with DirectTV, I was asked to send the receiver back along with the card. I sent the receiver back to them in April or early May 20111 after canceling in March 2011. Upon receiving the receiver and card, DirectTV sent me a bill of $0. Now, a couple of months later, I receive another bill from DirectTV for $32.93. This amount reflects two PPV movies we ordered over two years ago and paid for through Verizon.

We were also charged again for a college basketball game from a couple of years ago. I have not called DirectTV to dispute the charges but I am 100% certain that we already paid for these movies and game, and I am being asked to pay for them a second time. I should also note that ever since we cancelled our DirectTV contract, we have received numerous calls from them about reinstating our account. I want to dispute these charges and refuse to pay for them. Tomorrow, I intend to contact Verizon and PPV to see if they have any records of these purchases.

May 17,2011 I paid $21.25 to Directv through the ATT customer service rep ( Penny Bell ) to start service with Directv,,install date 05/31/2011,,,they didn't come,,no call,,nothing,,,today,06/15/2011 I called ATT back and they told me to call Directv,at Directv I talked to Marie and was told there was an outstanding balance due from my address under a different name that would have to be paid first,so I asked for a refund of my $21.25 and she said it was not refundable, I ask her if she could apply that amount to the outstanding balance and she said "no" ????

Directv pulled $805.00 out of my account because I didn't return their receivers quick enough. I received the return boxes right before Memorial weekend when I was headed out of town. I have since returned them, however, I was given less than 10 working days to return the boxes before they put my checking account into the negative. I would love to know how this is legal? I leased 3 receivers at $15 per month and I was a loyal customer for roughly 7 years. 15 x 84 months = $1,260, not to mention a c note per month for service. How is this not highway robbery?

Well first, they lie. Second, I had a verbal agreement with Direct TV about my billing and service package. Then they add a cancellation fee, when it was never cancelled. They removed it. Back to the billing, they agreed and they gave me a specific premium package monthly price for my service, then begin to bill me for a full month when I only had the service for two weeks. The supposedly corrected it, but for some unexplainable reason, the bill when up afterwards. Basically they are complete liars, and nobody there I have ever spoken to can figure it out.

Then they proceed to tell me they will give me $100.00 off my current bill, which keeps growing as I refuse to pay them until they follow through with their agreement. Well, they are completely horrible to deal with. You can't make a call to them to rectify anything, because they transfer you from person to person trying to figure something out. Heck, they did it!!! I don't have time to stay on the phone for an hour at a time, most people don't! They need to straighten it out, and if not, pick up their equipment and forget I ever had services with them. There are too many others out there providing service!!!

I called to find what date my contract was over, and was told 11/2012. I signed up on 7/2009 so was expecting it to just be a matter of days since I had a 2 year commitment, so I was shocked to find out otherwise. I was told that because I had upgraded equipment, my contract was extended 24 more months from that date. I was NEVER told that because I was ready to cancel my service with DirecTV at that time so there was NO WAY I would have extended it for ANOTHER 24 months! I am beyond unhappy with DirecTV. I was told that if I cancel early that i would be charged $20/mo for for 17 months for the remaining time of the contract.

They keep telling me that when I upgraded my equipment that I agreed to extend my contract for 24 more months, and I tell them that is a lie and to prove to me that I agreed to that. So far, they have been unable to provide me the proof. I will be reporting this to whoever I need to to make sure DirecTV feels MY pain....the FCC, BBB, Attorney General....whoever.

I canceled my DirecTV account after years of poor service. Six months after I canceled my account and returned my equipment, I received a bill for $4.23 for a movie rented in 2004 (7 years before I canceled my account). They told me that they "found" a pay-per-view movie rental when I returned my equipment that had not been billed. The movie was a Disney movie, and it was "found" on equipment that was not in my possession until 2010 (it was a box that I received as an upgrade during a service call).

They refuse to reverse the charge, even though I did not have the equipment in my possession, and NEVER rented a pay-per-view movie in my 10 years as a DirecTV customer. The phone line hookup that is necessary to rent movies interfered with my dsl internet service, so we disconnected it -- thereby disconnecting our ability to order PPV movies. The only way we could order movies was by telephone, which incurred an additional $5 service fee, so we chose to not use this feature.

Despite this, DirecTV insists that we rented a children's Disney movie in an adult only household in 2004, on equipment that was not in our possession, using a technology that we had disabled.

DO NOT USE DIRECTV!!! We only kept them for 10 years because we are football fans and put up with HORRIBLE service, outages, slow customer service response, and outrageous price hikes for the "Sunday Ticket" service. But when our service went out during a snow storm this year, and we missed the Superbowl when our dish became covered with snow and didn't get our service back for over a week while we waited for it to melt, we reconsidered whether Sunday Ticket was worth putting up with this dud of a company and switched to Comcast.

This company is HORRIBLE! ANY provider is better. DO NOT GIVE THEM YOUR BUSINESS! No TV is better than DirecTV. Q

Purchased a Directv box at Best Buy in Blaine Mn. The sales rep. said I owned the box. Installed the box at my home called Directtv and they informed me that I was just leasing the box and if I cancelled the box it would have to be shipped back in a carton they supplied. I asked if there was a contract or cancellation fee and they stated no. I have been with directv for 20 years. I decided to cancel the service and use another service shipped the box back in their cartoning, now they keep my monthy credit and are billing me an additional servie fee or $200.00.

Best Buy is giving false information to their customers with Directv boxes they are not owned. Also your supplier is giving false information to have you install a box they own and charge extra when you cancel. This is giving Best Buy a bad name in the industry with a supplier such as Directv.

I had DirecTV service at my previous residence from July 2003 until February 2011. I received my final bill for $136.92, which I paid for on 4/5/2011. Then on, 5/30/2011, I received a collection call stating I owed DirecTV $35.97. I had not received any additional bills from DirecTV. I went online and there was not a bill for this amount whatsoever. I spoke to a supervisor who says a bill was issued on 4/30/2011 but she couldn't reissue the statement and couldn't give be an answer as to why I could not see the statement online other than a big bold heading stating my account was in collections.

I asked what the amount due was for and she informed me it was for movies purchased in November 2004 that they "found" on a receiver card when they got their equipment back. I asked why I should pay a bill without any kind of backup nor bill from them. She stated I could just let it continue to go to the collection company and just ignore it. My request again for an itemized bill was ignored, saying that I could not have one that it wasn't there. So I paid the freaking money but still am unhappy with the service I received from DirecTV. They want their money yet don't want to back what they are supposedly billing me for. Just another big business ** the people. It's not the fact that I owed money, it's the fact I was not presented with a statement so I could pay the bill. And to put it to collections for a 30 day bill that was never sent is stupid. I will never utilize their service again nor refer anyone I know to them.

I am a Pastor, and I can confirm that DirecTV uses fraud to try to extend service contracts. I had service with DirecTV for several years, and when I left them, I was sent a bill for $340 for early termination. Within a year before termination of our service, I had purchased an HD receiver from Best Buy for about $200 - $250, so my son could pick up the HD channels on his TV.

I specifically asked the Best Buy people if this would extend my service contract and was told no but that if I got a free one from DirecTV, that it would extend our contract. So I asked him if he would call DirecTV and confirm that statement. He called DirecTV and informed me that it would not extend my service contract.

When I got home and called DirecTV to activate the receiver, I told them that I would not activate it if that extended my service contract and was told that it would not. When we left DirecTV, we returned all receivers, even the two we had purchased for about $500 total. For the past year, they have been trying to collect using their own in-house collection agency along with a "so-called" law firm (which I would be surprised if it is not also part of the fraud) which now says that I owe $469 but offered to settle with me for $220.

Settle what? I don't owe them a dime. They are scam artists in my opinion, and I would never do business with them again. I'm going to tell everybody in my church to stay away from those frauds. These guys need to be exposed. They are preying on the public.

Had service for several months and then began having problems with one of my receivers. Directv sent me three different receivers and had problems with all of them. I decided to termintate services due to the length of time I spent on the phone trying to resolve the issues and for their breech of contract for not providing services as promised. They stated I terminated services before my contract was up and would charge me $414. They stated they would take the money out of the account I opened the Directv account with. I protested and did not agree to this. They then took the money out of a different bank account and refuse to give it back after they took it illegally. Please Help!

I have an issue with DirecTV. After my one year promotional period expired, I was informed that I was committed to a 2 year contract. I was never given any advance notification of any such contract, although I must admit that after the installation was completed and the contractors were packed up and ready to go, I was presented a fine-print receipt and told it was just an acknowledgement of the installation. I signed it without reading it. When I did later read it, I saw the mention of 24 months, but I was definitely not made aware of this up-front; my only knowledge was of a 12 month promotional period.

DirecTV reception has been spotty and billing would be comical if not such a pain. I of course, never got my "$29.99" promotional rate; it turned out to be closer to $50. I didn't get the promotion at all the 1st month, because "it takes time to set that up". That was an obvious lie, later proven when a telephone call resulted in an immediate adjustment to the fee, visible when viewing my account online. Now DirecTV wants to charge me over $70 for their basic service. I got them to reduce it to $55 last month as an extended promotion, but one month later it's right back up to $70+

I am moving out of the country, and I was told that despite the fact that DirecTV does not offer service in Peru, I would be required to pay an early termination fee. I was also told the same would be true for someone moving into a nursing home. I will owe a $300 termination fee if I stop service when I move.

This is the first time that I want to spend my valuable time to write a review about my experience with a company because I am so angry with them. I've been a good customer since 2008 after I moved to Austin. However, their basic channel has nothing to watch; except sales and religion channels. Finally, I called them to cancel the service since I barely watch those channels. After that, I signed up with Netflix and enjoyed all the movies I got from them.

The sales rep. was very nice and tried very hard to keep me as their customer. He offered me a two months promotion period and I paid only $10 dollar per month for these two months. He told me I would end up paying more if I cancel the service right away because of the earlier termination charges. I could cancel the service after two months and pay a minimum termination fee.

I was very happy with their consideration and did cancel the service two months later. The customer service person was very nice at the time when I called to cancel my service. He gave me the final figure of my bill and I paid with my credit card. It looked like a happy ending.

A month later, I received bill from them asking for more money. I called and was told that the promotion was taken back because I cancelled the service. I owe them the money for the difference between the regular price and the promotion price for those two months, according to the Direct TV policy. I told them that since they did not inform me that the promotion would be taken back if I cancel my service within a certain time then I would have cancelled two months earlier.

Nobody told me the promotion will be taken back at the time I cancelled my service, therefore; according to my policy, their policy is invalid. They sent my case to a collection agent. They called and I explained my reason. I have no problem paying them at all, but it is against my principle to do so even if I knew that my credit score will get ruined because of this. Stay away from them, as far as you can.

I cancelled my service April 15th with DirecTV, we are military and moving. I was told that because we were military we would not have a cancellation fee charged to the account. It was waived and confirmed. In the process of having the service cancelled we wanted to watch a movie from in demand. They would not allow us to order a movie unless we reinstated the cancellation, then they said they would go back and re-cancel the account after the movie was ordered. I called back to ensure the $300 cancellation fee was not added back to the account. It was not. I received a phone call today from DirecTV, the first time I have heard from them since the cancellation confirmation, and was told the account was in Collections for $300 for not paying the cancellation fee. I am beyond frustrated, this is mentally taxing and I will not be harassed like this. I am a military spouse, I set the services up in my name because my husband is in the military and busy with his job.

When I ordered a program package for the sum of $34.99 a month, the first bill came in and it was $91.52 billed to my credit card. When I called to ask the company, why they did not give me an answer as to why I was charged this amount they did not give me an answer. This has happened also on the second month bill. When I called again they again did not give me a reason. I explained to them that this is wrong still did not get answer.

I signed up for DirecTV in Nov 2010. As a new customer, there is a group of 12-month rebates that I am supposed to enjoy. Imagine my surprise when I opened my May 2011 bill to find almost $30 worth of rebates missing. These are: 1) Choice XTRA 12-month instant rebate of $19.00; 2) welcome to DirecTV 12-month email address rebate of $5.00; and 3) Choice XTRA 12-month email address rebate of $5.00. I have called twice and e-mailed four times to inquire on the status of my inquiry since the first day of this bill.

Each time, I am told that they have forwarded my inquiry to 'management' and it may take them 10-14 business days to complete their research of my account. I wonder now if DirecTV is deliberately putting a delay on this so that I will be late in my payment. In my last e-mail to them, I have advised them that I plan to call them every day this week until my bill is amended by the 21st, which is the last day for me to send payment. This has been such a disappointing experience.

I was a DirecTV customer since 2002 ,I believe, and have recently disconnected service. I returned the equipment they requested and paid the bill accordingly. Now I receive another bill for $20.65 billing me for rated r movies. When I called, they said that these movies were ordered in 2002 and was on my receiver and I was never billed.

How can they say that? 9 years ago? I advised them I never ordered x rated movies and each time I did get movies, I had to go online and order and prepay for them or call it in. I don't understand how they can bill me 9 years later. Can they do that?

They also stated that the movies were ordered via remote control and I wasn't hooked up to a phone line? Figure that, I just don't understand hence they wont credit me for it. I don't have records from 2002 to go back to research if I was billed previously. How can I get this rectified? I know it's only $20 but still it's the point of billing me from 2002.

Back in July of 2010, I was in the middle of a dispute with DirecTV regarding an early cancellation fee that was not my fault. The fee was under review and I was waiting a decision. On July 9th, I received an email saying thank you for the payment you authorized by phone (this is a lie) and they took $367.34 out of my bank account. I disputed the charge with my bank and the Better Business Bureau, BBB complaint no. **. The company agreed to refund me $335.00 that was done on 7/21/10 or 7/22/10. The company is trying to say they refunded me twice, one for $335.00 and one for $367.34.

My bank's dispute department never disputed the case because they saw that DirecTV had refunded me $335.00 so in September, my bank deposited $32.34 in my account to cover the rest of the $367.34 that was originally taken by DirecTV and that was it. Now I am receiving collection calls. I spoke to representatives at DirecTV telling me I was refunded twice and my bank had the money. I allowed DirecTV to speak to 2 bank representatives and they were told the same by both, only one refund went back into my account.

I was told, but the representative at DirecTV said that my bank was holding the money and they had it. I was also told I am being recharged because I filed a complaint with the BBB instead of leaving it alone. I thought it was my right as a consumer to file a complaint. I have bank statements, the original BBB complaint along with DirecTV reply. I don't understand. I faxed them my bank statement so they could see only one refund hit my account and I am being harassed for money I never received!

I am mentally and physically ill. I just got out of a hospital for heart problems on Wednesday and getting calls from a collection agency on Thursday regarding this is nonsense.

The sales rep. I talked to on the phone told me that the price a month would be no more than the 92.39 for the 2 year commitment for all 285 channels. I asked the rep. twice was this the most I would pay a month she said, yes.They have since told me that this is a 5 month promotion and that is the reason for the increase but I was not informed of this on the phone with the sales rep. or in my confirmation statement.

This resulted in a 60 dollar a month increase and I want either the 92.39 monthly rate for all the channels or I want out of the commitment with no penalty to be paid by me, because a promotion should have been on the confirmation statement and I should not have been misled by the sales rep . on the phone.

We cancelled our service because they could not get a direct line of sight at our new apartment. They said that they would let us out of our fees because it was not our fault. They then hit our checking account for a full month's service and billed us for $300.00 more for early cancellation. I filed a complaint with the state, contacted our bank and have called them many times. They promised to pay us back by yesterday as their debit broke us. They did not. No money for food, no money for gas, no way to commute to work and could have easily bounced our first rent check. Now, we have to cancel our debit card and get a new one. It's bank fraud.

The main reason that I joined DirecTV on November 2009 was international programming they offered (polonia). When DirecTV sent me a notice that starting April 1st 2010 they will stop broadcasting the programming I subscribed to, I called the company to discuss my options.

I was assured, repeatedly, that there will not be early cancellation fee in my case - when company no longer provides the service I subscribed to. It sounded logical and fair; I closed the account starting April 1st 2010 and returned the equipment. Several days later I noticed $427 cancellation fee charged to my credit card, without any warning or my authorization. I protested. Citi bank was able, somehow, reverse the charge, but this is not the end of the story. Now collection agency calls.

"Also, I understand that you were told that no cancellation fee would apply to the account. I truly apologize for any misinformation you were given. I have forwarded this feedback to management about the agent you spoke with for this issue to be handled internally." More than apology I need this outrages fee waived.

We don't have all records but we signed up for service about six months ago. We told them we wanted package that was $39.95 per month. We were billed for the first month for about $120.00. When we called, they said we asked for NFL and other packages. We asked them several times to listen to recorded phone conversation and that would clear this matter up. They refused every time we called, which was many. Since we had signed a contract with a dishonest company, we have paid them $66.00 a month, $26.00 a month more than we agreed on. They are now calling us every two or three days. They refuse to clear this up and told us we would be turned over to collections. We are honest people dealing with a dishonest company but are still going to have our credit ruined.

The first of January, I received a past due notice in the mail of $54.00. I paid it because come to find out instead of $63.00 per month for my cable, I actually owed $80.00 some dollars per month. The lady on the phone said every thing was caught up after paying. Three days later, I received another call for a past due notice for $30.00. I was told I had to pay it or be shut off, so I paid it again. The lady on the phone said every thing was caught up and not to worry. About a week later, I received another call for a past due notice of $21.00. This call was on a Friday night about seven o'clock. Sunday night at three o'clock, I was shut off. Monday morning I called Direct TV, paid the bill and was turned back on.

Again, I was told every thing was caught up. A little over a week later, I received a call saying I had a past due bill of $94.00. If I didn't pay I would be shut off. They told me there was nothing showing that I had payed a $21.00 past due bill but it did show where I was Shut off and turned back on. Once again I had to pay them this time the $94.00 once again. The lady told me my bill was caught up to date not to worry any longer. Now, it is the first of March, I hadn't received any bill yet for February or March showing me what I have paid or what I owe.

The first part of March, I receive another call stating I had a past due of $37.00. Once again, I pay or get shut off. So I paid with the lady saying I was paid up until April, wait for that bill and pay it. April comes and I don't receive a bill so I call Direct TV to find my bill and the lady on the phone tells me I have a past due bill of $137.00 that needs to be paid or I will be shut off. My bills have all been paid to Direct TV from day one of being a customer of theirs. But they told me that I didn't pay 3 months out of 6 before the initial $54.00 past due. If this was true, why didn't any other collector tell me this. It's now the 27th of April and I have not gotten a bill yet. Although I have asked repeatedly for one.

DirecTV withdrew $446.53 from my checking account without my permission! When they did that, it overdrew my account and cost me a $35.00 overdraft fee. To top it all off, I don't even have an account with them.

Please help! I am a disabled vet trying to live at 100% below poverty standards and can't afford this **.

On December 2010, I cancelled the TV service with DirecTV because they could not service my new home. We had to send back all the receivers within 10 days of cancellation. That was done and confirmed by DirecTV, but we had a credit of $333.10 on our statement dated 12/21/10. I called customer service on 1/11/11 and they said that a refund will be coming in six to eight weeks. On 1/21/11, I received another statement and now, the credit was $515.55 due to equipment returned to them. On 2/21/11, I received another statement with a credit balance still of $515.55. I called on 2/24/11 asking what is happening to the credit due me of $333.10 and now, it is up to $515.55.

Customer service agent named Georgette said that she will put through the closing out of account and a refund will be generated. On 3/21/11, I received another statement with adjustments made of $300 on my account showing return of equipment. The balance now is a credit of $215.55. So, I called again on 3/25/11 and spoke to Ana. She said that this credit will go back to my MasterCard because that was the initial place of order for set up on the DirecTV and first payment.

I asked when will this credit hit my MasterCard and she stated that it would be on 4/15/11. On 4/21/11, I received another statement and the balance is still showing a credit of $215.55. So, I called on 4/25/11 and spoke to Elsie. She stated that the request has been sent through and it will be six to eight weeks for the refund. I told her that this is unacceptable. This has been going on for four months and I have had it. Please get this company to issue my credit because I am back to square one again.

I had DirectTV from 2006-2009. I had it terminated without early termination fee, then had it reinstalled. DirectTV assured me that the service was still the same, stating that there was no contract. I recently had the service terminated and they charged me an early termination fee of $323.87. When they told me over the phone that they were going to charge me, I told them that I dispute that charge because I was never informed.

DirectTV charged the debit card I had used to pay the account two weeks after the phone call for $425.00 without any notification. In these difficult economic times, $425.00 charged to your account without your knowledge can be devastating. The mortgage payment was in jeopardy as well as several other payments. DirectTV continues to charge these hidden fees and someone needs to stop it. I am willing to do whatever it takes to put this unethical business, out of business!

Last year, I signed up for Direct TV service with Verizon internet. They had a TV commercial (Direct TV did) advertising TV service with internet service in a bundle package for $99.99, all in one bill. There was also a phone number, which I called. After about 3 week,s I was all set up because they won't schedule an install for Verizon and direct TV on the same day. When I received my first bill , it was for either Verizon or Direct TV (I cant recall), but the bills were not bundled and the two totals (after I received my second bill for the other service) were way more than the advertised price.

I called Direct TV and explained the situation about my bundled package. They said I was not on a bundled package. I said, I signed on for that package. They said Verizon screwed up and needed to send some letter to Direct TV. I called Verizon and explained they needed to send Direct TV a letter. They told me Direct TV needed to send them a letter.

All this letter stuff went back and fourth for a few weeks with the two companies blaming each other and me having to spend over 10 hours on the phone with them. After I got through all their automated phone networks to real people, I should send them a bill for my time at $150.00 an hour and settle for the settlement of my "bill"-paid in full.

So after all the fingers pointed at each other and all my head aches, I never received a bill for my bundled packages. I paid each company (Direct TV and Verizon) when my services were interrupted, but I never received a bundled bill. I finally just gave up on Direct TV since they are liars, crooks and you can never get a hold of anyone in charge or who has any real authority to resolve any problems.

I do have Verizon as my internet provider but I do not have any TV provider at this time. Direct TV is saying I owe them for early cancellation, but they never gave me the package or promotional offer that they advertised for, and that I signed up for. That's false advertisement. But I never canceled. I'm just not going to pay for something I didn't order, and a bill for just Direct TV is not what I signed up for or ordered. I have been waiting for Direct TV to fix their mistake and handle the problem properly, but I will not pay $1,000.00 for nothing, or any early cancellation fee.

DirecTV took about $500 from my Suntrust Checking Account without authorization. I have decided to inform the FBI about DirectTV as they should not be operating with a "F" rating from the BBB. Also DirecTV, since my problems, has made a plea with the Georgia Attorney General. DirecTV promised $50 for references. They did not give out any cash but gave $10 credit for five months for references and referencees. I have to immediately talk to another person as witness before May 31st 2011. Now my case is that I have seizures so medically I can't drive to places. My main source of transportation is usually my two legs.

About February 2007, I started with DirecTV paying the subscription price by electronic check. I alleged DirecTV held on to the financial information as I gave both the routing number and my checking account number at SunTrust. They constantly deceive any attorney generals by stating that they don't do the preceding but look at the print either on front or back of a bill. In March/April of 2007, a friend was robbed each month for almost 1500 dollars. I didn't pay DirecTV in June as I helped my friend keep her water and electricity on for two months which was more expenses than normal per month.

In July 2007, I made an EFT (Electronic Funds Transfer) for about $72. When I received the bank statement at the end of the month, I saw DirecTV took out about $144. They took out about $100 unauthorized around September 3rd, took out about $87 in November and in January 08 they sent me an e-mail on January 16th 2008. However I was in the local hospital between January 8th-18th. How could I make an EFT when in the hospital? They keep on telling deceptive stories to attorney generals so they don't get into trouble.

It caused good checks and purchases to bounce; bank fees, overdraft fees and negative fees. It's $6 per day while account was in the negative and I had to close my checking account. I'm stressed plus had initial loss of almost $500 in about four months.

When I signed up for DirecTV, I was told I would receive HD for Life free as long as I was a customer. My first two billing included receivers that did not exist, DVRs that were not ordered and other charges. The last three billings have been equally as frustrating. DirecTV began billing me for HD and a sports package that was not ordered. ALL of the added charges were for things that were discussed but were not authorized. The sale person slammed my account and added this any way. All though the billings have been mostly corrected, the charge for HD will go away if I give them my Debt card so they can auto bill my account. Yah right! This is the biggest bait and switch organization ever.

Hours are spent on the phone dealing with script speak. Dealing with on hold music, dealing with supervisors that can't spell their names two times in a row.

I have had many problems since signing up in November 2010. All problems were discovered after signing the contract. (1) First, the guy who came out here was in such a hurry he knocked over and broke a lovely (and favorite), irreplaceable large planter. DTV wanted a receipt for the planter! Who keeps receipts for planters? So they wouldn't reimburse me. (2) Next, I found out that the lady on the phone who signed me up lied to me telling me that I could get HD without DTV having automatic withdrawal from my account. It turned out they wanted an extra $5 per month to get the HD and not have access to my account. They said the lady was employed by somebody else, and they had no control over what she told me. (3) After signing up for "all" HD, I discovered a handful of stations called "HDExtra Pack" and they wanted even more money.

So I paid again and complained again. I then signed up for the Premier Package to get "everything" including all the sports packages listed on the "Channel Guide Legend" for Premier" but it turns out that some of the sports (not even local teams!) are blocked out, but nobody told me that I'd pay for something listed on the Guide, that I wouldn't get it all the time, only part of the time. They blamed the "local provider". Now that was clearly deception by selling me the Sports Package on Premier and not telling me that I wouldn't get it all the time, and they couldn't even tell me when the station would come in and when it would not come in. But I'm paying for it to not come in sometimes? Now they want even more money for me to get the sports that are blocked out on the channels that I signed up for! (4) The remote they gave me only a few months ago has been malfunctioning. They have charged me $15.00 for a new remote. It has arrived, and I don't know how to program it. So, a new customer has a faulty remote, and they charge me to get it right. Disgusting company.

I've spent a lot of time on the phone and got a constant run-around. I've spoken to two supervisors, and one of them hung up on me! They are located in different states, and they do as they please and ** the customer.

I made a contract with DirecTV for 2 years, but they told me my bill is gonna be $36.99 a month. But now, I got my bill and its $79.11. They also offered me all kinds of things, and they lied to me. I like you to do something about this, so they go and won't lie to people anymore.

Same as others, we were charged $480 for canceling early when we only had it for less than a week. It took them a week to get it up and running to began with. DirecTV had 3 installers come to our home and it wasn't until the last tech got it set up. That was almost a week later. We used it for a couple of days and didn't like it. We went back in and canceled and send send us the bill. We didn't pay and now they want to take us to court.

I have been charged for premium services that were offered for free. I have made numerous contacts with the company where all their representatives agree that the charges should be reversed, yet I have not received any credit on my bills. The last person I spoke with, Justin, who is supposed to be a manager, read me a script as to their procedures to investigate their billing errors. I will not receive any corrections to my bills until they have completed their investigations even though they can read the information on their computers indicating that I should not be charged for these services.

We have been customers of DirecTv for 15 yrs. until 3-7-11. We were fed up with the price increases every time you turn around and decided to do business with another company. We were told that we had a credit coming for $30+ and that they would send packaging materials so that we could send back our 3 receivers. After a week or so my husband called them because we haven't received anything and then they informed him that we did not need to send the receivers back. They said they would send us an envelope so that we only had to return the access cards. That's where the problem begins. On 4-7-11, I received an email telling me that instead of a credit we actually owe them $66.27 and the email didn't even explain why. I called them and was told that they found PPV (adult movies) on my son's access card dating back to 2007.

Of course I hit the ceiling. I totally do not believe them but what can I do. I feel it's my word against theirs. It's not that I can't pay it but it's the principal of the matter. I have done a lot of research and have found out that they do this all the time. It's not fair that the consumer has to pay for bogus charges and that they are being allowed to get away with it. I can't imagine the money they have made off of this scam of theirs. I now know why they want to know what receivers are in whose rooms. It's so that they can use your teenagers to say they have been watching PPV in their rooms. So what can I do now, if there's anything? Please help!

I could not pay my bill on time so DirecTV disconnected my service. When they contacted me, I told them "I am a caregiver for my mother who is terminally ill and I do not have it at this time, so it has to remain off until I can pay it". First of all, they have no payment arrangements. It is all or nothing. Second, I never signed up for auto draft from my account. I always paid them over the phone, through the automated system. I have had this problem in the past and I always call and have my service restored. So in February of 2011, they turned off the service. They called me every single day, I told them repeatedly that I have a parent who is terminally ill, I can not go to work if she goes into the hospital. This caused me to lose income and I ran short. Their customer service department told me they understand and told me that I can have my account suspended, then just restore it when my situation changes. So I asked if they would stop calling me everyday. This Robert ** told me that he would take my number out of the system so I would stop getting calls.

I asked, "What about the payments? Can I call and still make them over the phone?". He said yes. DirecTV went into my checking account, without my authorization, took all of their money of $274.95 which was owed and caused me to have unnecessary financial hardship because they literally stole money out of my account. When I called their office, I was told that according to my contract, if I cancel the service, then they have the right to take my money out of my account without my authorization. They told me it was on the back of my bill and to read it. I want to know when it is legal to take money without a judgment and no authorization from the customer?

I have been a loyal customer with this unethical company for over 6 years. I want everyone to know that this company is very deceptive. They are unethical and a bunch of liars. Their customer service people are incompetent and have no professionalism at all! I want my money back that they stole out of my account. This was money to take care of my household expenses for myself and my terminally ill mother. I will not give up on this until I get justice. I know I could not pay on time, but I did not tell them to cancel the account as their disclaimer states on this bill. I never signed any contract with DirecTV and never would have agreed for anyone to take money from my account without it being pre-authorized.

So buyer, beware of this unethical company. They will steal money from you because they have your credit card number in their records. Then they'll lie and say you were aware of this because they put it on a new revised billing statement, but they'll never make you aware of it until it is on their advantage. I have been with them for so long, I knew what I owed and would just call in and make my payment. So everyone, read everything they send to your home from back to front and reread it because they are liars and legalized thieves who are out to bait and switch the consumer.

We are under a contract for 2 years with Direct TV until December. The first year, we paid approximately $55 a month per contract and that was with the discounts they allowed. Then the rate went up to $85 as stated in the contract. This month of April, we get a bill for $89.41. We can not get out of the contract unless we pay a penalty. We are stuck until December. How can the company increase the rates not included in the contract but we cannot break the contract. We talked to the local office here and she said the headquarters of the company did this to everyone. We are held hostage and have to pay whatever they demand. Isn't this illegal?

We moved from Queens to Nassau County and instead of keeping DirecTV, we switched to CableVision. I canceled my DirecTV. They sent a FedEx box to my house in Queens to return the DVR. We had already moved when they sent the box. By the time they sent it to the new address, we sent it back. Then they put me into collections. I paid my bill and returned the equipment 2 years ago. They are still calling from different collection agencies. I have been calling DirecTV for the past 2 years and every time, they would tell me that they have resolved the problem. But few months later, they send it out to a new collection agency. They would call and my explaining starts all over again.

When initiating DirecTV satellite service through Verizon's "triple bundle" special, I was not informed that my contract would be for a two year period. I requested that DirecTV waive the early termination fee that they are requiring so that I can cancel my services.

DirecTv is stating that they will charge my bank account $240 for cancelling service after 1 year.

I have been charged, in March 2011, $235 for 'supposed' movies watched in June of 2008 without any notice or warning by Direct TV. After several attempts at getting this resolved I was told "others have the same thing happen to them for far more than what you are being charged and we will not change it". We asked them to review our history and that was not an option. We were told, when we were upgraded to a new box, that the movies (even though we have to call in for the movies due to no remote capabilities) were found on the 'card' returned with the old remote.

We have no options except to cancel the service which we are in the process now. As I read through some of the complaints about Direct TV, I found several instances of the same complaint. It is beyond me that a company can automatically charge for something that is 3 years old without notice. With that said, I'm cancelling DIRECT TV and at the same time, eliminating the auto-pay function so this cannot happen again without my knowledge especially with the complaints I read about return of equipment payment issues.

On 10-25-2010 I stopped receiving services from Verizon. I had the voice, internet and Direct TV. I informed Verizon that i would no longer be receiving services from their company . I continue to receive bills ($78.18) from Verizon and I called only to find out that the bills that I was receiving was coming for direct TV which I was not using at the time.

On 03/16/2011 direct TV (**) sent a bill stating that my services was interrupted and that I needed to pay them $163.07. I called then on 03-21-2011 and was informed that they will send a box so that I can ship the equipment back. I have not received the box. I called them back on 03-25-2011 and spoke to a supervisor Panise who was very nasty and told me that I needed to write a letter to dispute the $163.07 that they claimed I owed.

I feel that I can establish that I did not have direct TV and the Verizon rep. Mrs. Goodwin stated that Verizon paid the bill from my payments to direct TV that I paid up until December of 2010 . I feel that I do not owe them anything.

Direct TV emailed me stating that they needed us to enroll in automatic bill pay to keep the free HD programming on my account. I have an email stating that we were set up and no payment was necessary as we were enrolled and spoke to a representative who stated that any charges for the HD programming that may occur will be credited. At this time, they are telling me that I have to maintain a certain programming package to keep the free HD, which was not disclosed to me in my emails.

Every time I called I dealt with somebody different and they each tell me a different story. Also, they raised their prices with no disclosure. I want out of this agreement. I feel like they have pulled the classic "bait and switch" and I am worried that now with my credit card information they will take money without my permission. I called and asked that they remove the auto bill pay and just want to rid myself of this company, they are very shady in my opinion and totally unwilling to help resolve the problems.

My daughter and I are on disability. We share a checking account. On Saturday, I checked my account on the phone. Nine Hundred dollars and sixty-eight cents was taken out of my checking account by my cable company without my permission. When I began with this company, the agreed amount was forty dollars a month (this included equipment).

After 3 months, it went to 68 dollars. I agreed to pay this amount. I went to pay it and they said the amount was $175. I just could not pay this being on disability and paying $500 rent every month. So I canceled my cable services and asked for boxes to return the equipment. They sent me to collections for $150. I would have been willing to pay this. When the boxes arrived, I immediately sent the equipment back. Then Saturday, they took the $900.68 out of my checking acct. They said that even using my debit card one time gives them the right to take any amount out.

I have been a DirecTV customer for nearly 10 years. However, after constant rate hikes and horrible customer service experiences, I decided to make a change. I cancelled my DirecTV service in December. I was told by them that I would have to send back my leased receivers and that they would be sending boxes and pre-posted labels for me to do so. I received the boxes on Thursday, a full two months after cancelling my service. I was on vacation until Saturday but planned to return the equipment today.

I was reconciling my bank account on Saturday and noticed a charge from DirecTV. They had debited my checking account for $750.00 without my knowledge. I was concerned, so I called customer service. They informed me that the charge was for the equipment that I had not returned. Apparently, they used the debit card on file that I used every month to pay my bill to debit my account. I was told that part of my contract agreement allowed them to do so to cover unreturned equipment.

The boxes came on Thursday, but they debited my account on Friday. I shipped the receivers first thing this morning. When I returned home, I called customer service again to inform them that the equipment was on the way and that I would be expecting a complete refund. I was then informed that as soon as they received the shipment, the refund would be processed. It would take about 6-8 weeks for me to get a check from them .So, DirecTV has my $750, which I did not know that they were taking. It took them one day to get the money, but it will take 6-8 weeks for me to get it back.

This is a constant problem with DirecTV. You cannot change any service until your bill is paid even when it is not due. I tried to suspend service at a vacation home but was told that I would have to pay the bill before they would help me, even though it was not due. Unfortunately, I had sent a check already and was not willing to give them two payments just to get them to do their job. Never have I seen any service like this.

This is not the first time I have had this happen. It is awful customer service. I had them tell me the same thing when I tried to set up service at a second home. They said I had to pay the current bill at my primary home before they could do anything. These guys are losers. I checked the web and they have one of the highest customer complaints in the industry and just recently paid large fines. I hope this continues. They are horrible.

DirecTV has taken funds from our accounts for payment on different dates every month, usually in the middle of the week, but not on a weekend or holiday. At one point, they tried to take payment but we didn't have enough funds in the account so the payment was returned. They called us and stated there was a problem with the credit card number. When I called back, I asked if we could have an extension on the payment as the funds were not yet in the account. The representative told me that she would place a 7-day extension on the account and my husband received an email confirming the extension. Two days later, they took out the past due as well as current month's payment even though the current month wasn't yet due.

This caused other bills we had paid to overdraft our checking account and resulted in overdraft fees. I called Customer Service and the agent told me she was very sorry, but the agent who approved the extension was not authorized to do so and that she didn't see any notes from the agent. Later, her story changed and she said she did see the notes and the extension, but that the agent was not authorized. I told her that we were willing to pay our bills and understood it was our responsibility to have funds available when the draft was taken, however I knew we did not have the funds and called in good faith to try to work with them to avoid service disruption, etc, but that since the payment they just took was not authorized and the original rep who confirmed the extension told me that automatic payments had been turned off, I wanted the funds placed back in my account and the original extension honored.

The agent refused, so I asked to speak with a supervisor. The supervisor apologized and told me the same thing and said there was nothing she could do. I asked her how she felt about working for a company that says one thing and does another. She apologized again. My point is that DirecTV made arrangements for payment, sent a confirmation of those arrangements, and then took the payment out unauthorized and refused to put the money back and honor the original agreement.

I cancelled the DirecTV service I had had for over two years when I moved to a condo development that frowns upon dishes littering the landscape! That was 8/31/2010. Today (9/16/2010), I was told by my credit union that DirecTV had deducted my balance due from my checking account unauthorized and without notice, except apparently in the fine print in the original contract that you never have time to read! Now I will have several overdraft charges and DirecTV will not reverse the withdrawal.

I will never recommend to anyone this company. They have totally invaded my personal space and I will continue to complain about this until something is done about it.

I ordered the service, and within the week that I had the service, it was so bad that I called in to cancel. They tried offering me to adjust everything. The same story I had heard from the other representatives. I insisted on canceling. I was told that there would be a $460.00 cancellation fee even though I only had the service for about a week. I don't believe that in America businesses can say they charge and charge. Customers should have right about whether or not they would like continue to have bad service without being tortured.

I was holding an offer for service at $29.99 a month for 12 months, but was billed $84. The ads all over town say that local channels are included, but they are extra. The rebate I applied for never materialized because they said they never received my form. The promotion, which I verified with the customer service representative, promised Showtime and starts free for three months. I was charged for them. There should be laws against this kind or misrepresentation.

I ordered DirecTV for $36 a month. My bill is $70.99 per month. They told me I have to file for a rebate. When I did, they told me I was not eligible for a rebate. This was after 2 hours of trying to figure out their rebate system online. There are numerous complaints like this online. I wish I was aware of this earlier. I do not, and will not pay this monthly amount, but do not want my credit ruined. Please help me. Please check consumer complaints for DirecTV. I lost time and money, not to mention being stressed with this situation.

I had DirecTV in 2008 and had their service for about 5 years. I ordered NFL Sunday Ticket in 2007 and paid it with no problem. The next year DirecTV automatically added NFL Sunday Ticket to my bill without asking. They said they did it as a courtesy for their customers. I told them I didn't need any courtesy, to take it off. They refused, stating it was too late.

How is it too late if I just got the bill? Now I am stuck with this negative inquiry on my credit because I couldn't afford to pay the extra $300 on my bill. I couldn't afford it and have always felt uneasy about it. I am wondering if they are doing this to any other customers. Please investigate.

I was charged a $180 cancellation fee after. What I was told when I signed up was a one year contract. Now they say it was two years.

They are now trying to charge me for movies I already paid for back in 2008 and again, for movies I or anyone else in my home ordered for 2010. Had I known that they were going to do this, I would have returned the equipment without the cards in them. They state the box wasn't tied to a phone line. But in 2008, I paid for the movies I watched. I told them I refuse to pay a bill that isn't mine. They are now calling me both at home and on my cell phone. And when I closed the account, they sent a bill to collections before they even sent me a closing bill.

I disagree with this debt because DirecTV said that I owe them for downloaded movies from 2007 which I was never billed for. They have yet to prove this to me. I don't see how anybody can download that many movies in the same year and not be charged for them and they can't prove it to me. They placed me for collections back in 2007 for over two hundred dollars and come to find out it was a different April in a completely different state. At the same time, I still had DirecTV. I had a security password that only I knew so that no one could download anything.

I sent this equipment back (to another state) and they said that they have no way of proving to me that the cards they took out of my equipment belonged to me or someone else. So who's to say that these downloaded movies from 2007 shouldn't be billed to someone else? In the past, I have had problems with DirecTV and they have replaced my cards so I have no way of knowing if these movies were on the cards when they sent them to me. I think this is really poor customer service and billing practice. I will be filing a consumer complaint. According to consumeraffairs.com, there are a lot of complaints about DirecTV and their billing practices. They have placed me for collections regarding this bill.

DirecTV charge my debit card without authorization of $530.00 for early termination, which I'm canceling their service due to receiver not working.

I subscribe to two monthly services 150 channels plus South Asian channel. Everything was working fine till last night. Since today morning, the Asian channel's satellite service is not working. I called their customer support and spent two hours trying to find out why those channel's transmissions were not being received. In the end, their technical support told us the satellite alignment was not correct and they need to send someone to my residence and it would cost me $50 or I need to sign up for dish maintenance protection plan costing me $6/month. I refused both offers. The person on the other end refused to put a supervisor on to resolve the issue. There was no storm or earthquake or any other climate disturbance to cause the satellite dis-alignment to happen. There has been no action on my end to warrant need of dish maintenance.

Why do I have to pay extra for dish maintenance when I am paying the monthly charges for the services? Where are my rights as a customer to get services that I pay for without having to pay extra for equipment maintenance?

I have a problem with DirecTV. This is the 2nd time they have charged my credit card without my authorization. The first time they took $239 without my authorization, my knowledge or any notification. I only found out by looking at my credit card account. This is the main reason why I canceled my service with them.

Three days after I received my final bill, I got another bill with a late fee. On 7-19-2010, I went on line to pay the bill and was only able to pay 100.00 because of some limit for paying on line. On the same day, DirecTV charged my credit card an additional $262.25. I called on 7-21-2010 and was told I should have had 30 days to pay without any late charge and my credit card would be credited with $102.01 in 1 to 2 weeks. Well over a month has past and my account has not been credited but I did get a bill from DirecTV credit showing a credit from a company I don't want anything to do with. I also got a disclaimer notice to allow up to eight weeks for refunds.

It should be illegal for anybody to withdraw or charge an amount from a persons account without authorization or notification. It seems I have no rights over my own bank account. Isn't this against the law? How is it they took money from my account before the bill is due and I have to wait 8 weeks for it's return while my credit card keeps charging interest?

When ordering, I was told about my package, and was told that it would have fishing on the extra channels that was ordered, but it wasn't. I called them back after around one week, and they told me that I would have to order more channels. I told them that i would like to end my DirecTV, because i wasn't told the truth about the first extra channel, and they told me it would be over $400.00 the second time. I called them to end my subscription with DirecTV. The man just refused to listen to me, and refused to end my services. I need help. I don't know what to do.

DirecTV took $515.08 from my debit card without my permission. I left DirecTV because I had no picture on my television. DirecTV charged me $480 for early termination fees when I only had five months left on my contract. I paid $100 in protest for the five months I had left on my account. It has taken 5 months to get this matter straightened out. DirecTV will not refund my $100 payment for early termination fees, even though I did not leave for any reason, except I had no picture! DirecTV sent my account to a collection agency when I owed them nothing! DirecTV has to be stopped from doing this to people!

On 8-6-2010, we purchased TV service from DirecTV at a promotional price of $29.99 + tax for the 1st 12 months with installation scheduled on 8-25-2010. 2 days ago, we were notified by mail that we didn't qualify and this promo was not available to us. For this reason, all the double talk, we decided to cancel this service prior to their installation but they will not cancel. I called 3 times today, 8-23-2010, and asked to cancel but more double talk. Can you help?

We entered into a verbal contract of a final price before taxes of $53.99 a month for 12 months. I received my bill at $76 and change. They have called me a liar on the phone and will not honor the contracted price and will charge my account $400 for cancellation of service. We can't afford this rate and had originally wanted to cancel on the call July 1st. Now we are locked in for 2 years at something we cannot afford.

Because of them taking this amount out of my account, my checking account is -$262.52 but it was $374.47. The bank didn't pay two checks that came in that was $58.02 and $10.00 because of what DirecTV did and I might add that they took this money out without my permission. I also had a child support check the was deposited into my checking account ,therefore making my account come to a balance of -$262.52. I don't work, I stay at home because I have two disabled children to care for and they that comes in is Child support and SSI. Please someone stop them from hurting people like this for, people should be able to do business with trustworthy companies and not be taken advantage of.

DirecTV erroneously billed us for not making a monthly payment which the bank has confirmed was paid. While trying to discuss this issue with the DirecTV billing department. I was all but called a liar, the so called billing department is apparently only set up to take money while not being able to research customer records. This so called billing department can only give me a fax number. I can not talk with anyone who might resolve my issue. As a result, I am suffering a financial loss. I have been humiliated by DirecTV personnel and have suffered undue stress caused by their internal processes, lack of customer service and arrogant attitude.

July payment was lost. I sent in a check for two payments ($174.38). Check #1509 was sent on August 4, 2010. Four payments were all mailed on the same time but DirecTV did not receive theirs. Harassing telephone calls about interrupting my service. I have been a customer for over two (2) years. You cannot talk to these people. They are like robots with canned responses. I called and spoke with Denise (customer service rep) on August 12, 2010 concerning the problem. (canned responses). No payment was showing.

I was promised $40 off my bill and no payment of $5 for contacting a customer service rep. Denise stated that she would flag the account that a payment was made and to return the check. I am calling on your error and you are charging me $5. I was told that I needed to pay my bill. I charged the amount reluctantly. Now my bill is not due until August 19, 2010. I checked my bank statement and on August 17, 2010. DirecTV cashes my check. I emailed the company and the emailed stated that there was duplicate billing and the finance department would issue a refund in 30 days. Like I stated, canned responses. Common sense, DirecTV should have credited my charge account. I sent a second email. I did not get a response. Their harassment is terrible and it was there error. No apology. Nothing. Consequences: wasting time on the telephone, upset about the harassment when I was in the right!

I was a DirecTV customer for 7 and 1/2 years and subsequently gave them thousands of dollars. My bill began to increase yearly and I changed my cable provider. DirecTV billed me for an early termination fee. I never had a contract with them stating any such fee. I had returned all of their equipment and paid my bill. I have disputed this for several months asking them for any signed contract, only to have them say that I have to pay the bill. They have reported this on my credit and have sent me to collections. What recourse do I have?

Direct TV turned off my service saying I own like 200 bucks because I got rid of my bundle service and they did not bill me or notify me of anything. I called DirecTV and they refused to turn it back on and have no idea what's going on. I have never missed a bill and always been on time and am **! I may go look into Dish Network.

After getting direcTV through AT&T phone service, I cancelled because direcTV told me I can get my local news channels. but that wasn't true. The cancellation was done the very next day. Called direcTV about retrieving their equipment. They did not send shipping labels or comply for them to pick them up. After talking with them, they agreed to handle this matter. That was March of 2008. I just received a notice, they turned me over to a collection agency for 430.00. Never contacted me in all that time had passed. I don't think one day of service which was falsely advertise should cause me $430.00.

I signed up for one DVR and one Standard box on Apr 9. The DVR never worked correctly and the tech said it would spool for a couple of weeks. So, long story short, after 3 months of trying to get the inoperative DVR repaired/replaced, DirecTV finally stated that I pay for an equipment protection plan, so they wanted to send me a new DVR. I am okay with this, even though I have paid for service in 2 rooms for over 3 months -and had not gotten the product I paid for yet.

Then they said they would back off the charges for the DVR for the 3 months that it didn't work. This ended up being a whopping $7/month taken off. How does that make up for only receiving 1/2 the product? I called back a week later only to find that they didn't send the new DVR and "had no record" of my trying to get a new one. Mind you, this is after several dozen calls and attempts to fix my service.

I discussed shutting off service on July 29 with the rep. She directed me to the back of my bill that stated I would be charged $20/month for 9 months. Then I got a bill for $400 + charges for 10 extra days service (ending on Aug 8). Their new stop date was over two weeks after the boxes had been mailed back. Their side is that I had a 2-year contract vice a 1-year contract because I had been given a DVR.

But the DVR never worked and my contract stated 1 year obligation. One year and 9 months at $20/month is $420. So, do they make up numbers as they go? When calling to question them, of course again, the managers do not have any power or authorization to do anything about the problem. After two hours on the phone the rep then stated that she can't back off the charges because their technical department didn't validate that the technical problems warranted a return of money.

DirecTV subcontracts out their technical repairs. So, even though the rep had a record of all the calls and complaints I had registered, she had no record of what the technical subcontracted company had attempted to resolve the issues.

I had numerous problems with billing errors on my account and never any solid fixes to the problems. I'm a customer for 6 years and added HD service Dec 09, made to sign another 2yr contract. Customer service continually got worse so I cancelled in July 2010. I was not reminded of a contract over the phone and received bill for $297.07 early termination a week later. I called and asked for the contract to be sent to me. I received instead the customer agreement and days later the total amount was drafted from my checking account (8/7/10). I did not have $300 in my acct! I asked why they would send me a bill making me think I could pay it by check only to draft my acct unbeknownst to me?! All I got was it's in your contract. Funny how every call I have made since the day I decided to cancel no one told me how screwed I was about to get! Even when I called re: this bill no one told me it didn't matter what I said the money would be taken from me regardless.

I received a flyer in the mail which read $24.99 for 12 months and fill out the rebate. I took care of the rebate on their website but when I received my bill, it was over $70.00. I called them and spoke with several people. One gentleman really took the time with and and helped me and assured me I would receive a phone call the next day from one of the bosses to fix the rest. I never relieved the call and now I am receiving an even higher bill stating I owe $118.38. I told them I could not afford this but it does not seem to matter. The reply I got from one representative was "Well, you signed a contract for two years". I told him the contract should be void since they did not live up to the amount I was quoted to pay.

I received a loyal customer card in the mail from DirecTV. It stated that I was entitled to a free pay per view movie for being a long time loyal customer of over ten years. At the beginning of June 2010, my family chose a movie to watch. My account was charged $4.99 for watching the movie. I called DirecTV and was told the the charge would be credited back to my account. At the end of June, I called to cancel my account since we were moving. At the beginning of August I received a statement from DirecTV with a credit balance and called to make sure the movie was also credited. I was told that since I cancelled my account I was no longer entitled to the movie credit. I explained to them that I was a customer for over 10 years and didn't cancel my account until 3 weeks after the movie was ordered. They still will not credit the movie back.

June 30 2010, I canceled my account with DirecTV. My contract was up. On July 2 2010, Direct TV billed $69.29 to my credit card and they should not have because my account was paid in full. On July 8, 2010, they sent me an email bill for $66.98. On July 16, 2010, they sent me another email bill for $4.83. I called them and was told that I did not owe the $4.83 and they would apply a credit to my card for the $69.29 and it would take about 10 days. This did not happen. On July 30, 2010, I received an email bill for $23.30. I called them again on this day and was told that I did not owe anything and would get a credit to my card in 48 hours. This did not happen. I called today, Aug. 3, 2010 and was told it would take 6-8 weeks to get my credit.

Don't ever get DirecTV! They rip you off. I was a long time good customer who faithfully paid my bills. I stuck with their service that I felt was superior to cable except when it rained! I did not like their requirement (which I was told changed when I switched) to pay $200 for a leased DVR. Then I terminated service after many years and switched to UVERSE. I was required to pack up my three receivers and accessories in their own provided boxes and mail them back. I did this timely and according to direction. I tracked the return shipments with their return tracking numbers. They were delivered on July 2, 2010.

On July 18, 2010, I received an email stating that I had an outstanding bill which was incorrect because all current charges had been paid. I called to find out that I was being billed for unreturned equipment. I provided tracking numbers and was assured that no charges would be made to my credit card which I was required to provide. I was also told that the bill would be rectified on the next business day. I later received a paper billing for the erroneous balance which I was told that I would receive, but I was waiting for the reversal of the bill which I was assured I would also receive. Yesterday, when I was away from home, I received an auto-generated call which instructed me to call about my account.

I did so today, August 2, 2010 and found that my credit card had been charged without my authorization for the erroneous account balance. After over two hours on the phone with the customer service call center and supervisors, I was told I could not be connected to anyone in account billing who had the authority to reverse my charge immediately. I now must wait for a correction that will be made "within 72 hours." This is **. No reputable company should treat customers this way. I had specifically called and was assured this would be resolved but no one corrected the error. Don't ever trust these bastards. They will rip you off.

I fully believe DirecTV engages in fraudulent business practices.Some of my experiences with them:

1) I found out that they were billing me for some kind of insurance-type coverage without ever asking me if I wanted that coverage. Not only that, but I found out that I have 90 days coverage on my new install anyway.

2) My first bill showed the monthly "rebate" I am supposed to receive, but the second bill did not.

3) 1 hour and 45 minutes on the phone with about 5 different representatives and several disconnects. I wanted them to issue a credit immediately on my credit card (I am set up for auto payment with them on my credit card, and my activity on that card showed I had been billed the incorrect amount. ) They said they had had a system-wide problem with issuing rebates and that they would credit my next statement, which didn't help me at all since I would have to pay the coverage that month and they got to use my money. Multiply that by how many other customers didn't get their rebates, and that makes for some nice cash flow for DirecTV.

3. The 3 months of free Starz and Showtime that came with my promo I didn't want, and I cancelled it right away since if I forgot to cancel, after 3 months, they would start billing me. They actually charged me a fee for cancelling "early."

4. There's more, but I figure this is enough for now.

DirecTv debted out of my checking account about $60 for charges they claim were legit. We cancelled our service and they told us that once we returned our equipment we would be billed for any movies we rented. I wasn't worried because we never purchased any prepaid movies, then suddenly today I notice that there was a charge on our account from DirecTv. I immediately called them to dispute this and demand a bill for what they were charging me and they told me that they did not have to send me a bill and they were legit charges.

According to them, they were 2 paid preview events that we rented and just were never billed for. We never had our DirecTv receivers set up to purchase these paid preview events because we did not want to and now suddenly their access cards are telling them we rented these. I asked for proof and they told me that they didn't have to provide me proof.

I requested times, dates, titles of so called events we purchased and they refused to give me this information. After speaking with a supervisor who informed me there was nothing I could do, I called back and finally got a supervisor that was kind enough to give me an address to mail a dispute to.

When we had DirecTv installed we were told that we could not purchase any paid preview event unless our receivers were hooked up to phone lines. The reason was that, this was the way that we would be able to receive the event if we purchased it with our remote, if we did not hook up the receivers to phone lines, then we would have to go online or call in directly to DirecTv to purchase any event.

Now suddenly they are telling me that we purchase 2 events and they can't provide me proof nor an invoice. I told them I did not authorize them to bill my debit card for this amount and they told me that it was already done and there was nothing I could do about it. Should I not receive a bill for so called services they claim I used and should I not be able to dispute it? How do I know that these paid preview events were on my access card when I know that neither I nor my husband never purchased these events.

They refused to show me any kind of proof. As a consumer if I as for proof, shouldn't I be able to receive it? About $60 withdrawn from my account without authorization.

DirecTV charged my bank card $586.00, claiming I cancelled my service. I understand the fine print issue. I had no idea this would happen. I had my service turned back on and was told that the charges would be reversed. They said it would take up to 30 days to review and reverse.

Thirty five days later, I was on the phone again with them. At this point, they have not returned my money and have now paid themselves with the credit on my account. I was told that $366.00 will be credited to my account in 2-3 days. Five days later, I was told that the amount that will be returned is actually $309.00 and it will be 8 more days. At this point, I asked to speak to an American agent, who then told me that the reversal really takes 4-6 weeks and she apologized for the misinformation. It is almost impossible to reach a supervisor. I don't think they know any more than the agents.

I am being subjected to predatory attempts to collect fraudulent billing charges! On or about July 16, 2010, I received a phone call from DirecTV wanting immediate payment of $ 179.84. Their employee said the $179.84 was for adult movie rentals, two invoices past due.

I questioned the charges. The next day I received their invoice dated July 14, 2010 for charges from June 27, 2010 through July 18, 2010. Nine of the rentals listed were dated after their invoice date. Since I have not been a customer of DirecTV for about seven months, I was suspicious of their pressure for immediate payment by phone. I received a second phone call on or about July 21, 2010, again demanding immediate payment by phone.

I told her I have never rented a movie on DirecTV. I live alone, I have had a 5 war open heart by-pass, and a heart attack. This pressure she is causing is most stressful and I try to avoid stress due to my heart condition. I am now afraid to conduct any business or answer the phone at all. I am on disability and have no money to send DirecTV for these fraudulent billing charges, they are pressuring me to pay.

I terminated my DirecTV subscription in April, 2010 because I was moving to a new house that had cable TV service. Approximately 2 months after my termination, I received a billing invoice with a charge of $29.95. I called DirecTV and after 30 minutes of discussion and being put on hold, I was told that the charge was for a pay-per-view wrestling event. I advised the representative that I did not order a PPV Wrestling Match. I do not like wrestling, do not even know the fighters, and wouldn't watch it if it was free. My son is in college and he was not home. He also does not watch or like wrestling. The DirecTV's policy is to bill a subscriber years in the future for such events. DirecTV will not refund my money back. This is an injustice.

My husband and I canceled our service with DirecTV on May 22, 2010. We were told that we would receive a credit for the remainder of May and our account would not be charged any further as long as we mailed the receivers back. The day after we received the box from DirecTV, we packed up all of our receivers and followed the directions to mail them back. We were told by the postal service that they had been received.

On July 3rd, my credit card statement showed that I was charged $165.03. I immediately called customer service and spoke to Andrea (I have all employee ID numbers if needed). We were told that there was a mistake in the Receiving Department and our credit card would be credited for that amount within 72 hours. Two weeks later, when I went to pay my bill I saw that the charge was still there. I spoke to Rochelle on July 16th and was assured that it should be credited and I would get a phone call from a DirecTV representative within 24 hours. I even questioned this since I didn't think I would receive a phone call on a Saturday. She assured me that I would. I never did.

On Tuesday, July 20th, I spoke to Rochelle. She told me there was no way that I could be credited that amount on my credit card, rather I would have to wait 6 to 8 weeks for a refund check. I had already explained to the other two reps. that it was not an option. I did not have it within my budget to pay off the $165.03 and I could not have it gaining interest for two months while I waited for a check. She transferred my to a supervisor. Jack assured me that the $165.03 would be credited back to my credit card within 48 hours. I even asked if he needed the account number. He told me it was still in the system. Forty-eight hours later, it was still on the credit card.

Today, July 23rd, I spoke to Tony who told me that it would be impossible for DirecTv to credit my card and that I would have to wait 6 to 8 weeks. I was transferred to Jack (different one from earlier that week) who told me he did not know why the other supervisor told me that my credit card would be credited. This was after I was on the phone for over an hour while they upgraded their system. I am now waiting for Jack's supervisor because Jack is unable to help me to my satisfaction. The only thing I want is for my credit card to be credited for the amount of $165.03. It never should have been charged and was only done so due to a error made by DirecTV.

DirecTV has taken two unauthorized payments from our checking account. The first time, this threw the account under and caused check fees. The second time this happened, I was told that a refund would be in the account in 72 hours , blah, blah, blah. After three business days, the money wasn't there. They're now saying it will be reviewed and that review will take 8 days! Not doing what they say is how DirecTV works.

I was misquoted monthly pricing, and package information. They refused to lower my bill to the quoted amount and in order to get the actual service I requested initially I will have to pay more for it! Now they tell me even though I've only had the service for a few days and it's not what I was told that I am bound to them for a verbal contract that they breached and can only cancel my service if I pay them $480! Yet they can out and out lie and offer you supposed free upgrades that you don't get. What a racket they have going! I have to pay more than discussed and have fees for cancelling. But they breached the contract.

My contract began 4/15/09 for 12 months for $39.99/month. I have had nothing but trouble from the beginning as they started billing over $50/month (said I didn't send in rebate), sent in rebate, and got it down to now $45/month. My receiver stays hot all the time and I have requested a new one. I have had approximately 10 calls to DTV since April of this year. Turn on TV and receiver gets hot and shuts TV off. I got an email from DTV telling me that they found a "glitch" in my receiver, but they fixed it. My "glitch" is still in the receiver. I have held on the telephone several times for service (today) approximately 49 minutes then got disconnected.

I wanted to cancel my subscription but they say I would be charged $480 because I signed for 24 month contract. I did not sign for a 24-month contract. I want to get rid of DTV, but cannot afford another hit to my credit report. They are ruthless and don't care about their service. I had two technicians come to my house (The first one very nice and could not find problem as the TV was cold and it turned on, the second set (2 guys) came out on Sunday afternoon and were drinking.) It took them 17 minutes to hook up and not find the problem. I finally put the receiver up on "Pickle Mason" jars and it hasn't gotten hot again. I was out of service many days with it going off and on, off and on. I requested a new receiver today and they put me on hold for 49 minutes and then disconnected the phone. All I want is what I pay for.

I am sick and tired of being run over and charged for not having service. They told me they would have to charge me for another receiver. I have original paperwork wherein I only signed for 12 months. They don't care.

We signed up for DirecTV in February of 2009. We were informed by DirecTV later that, unbeknownst to us, we were dealing with a "third party" salesperson on the phone and installer who were not actually affiliated with DirecTV. Thus, absolving them of responsibility for the misrepresentations regarding monthly fees for service and damage to the stucco of our home by the installer. We were told our first three months on the "Premier Package" would be $77.96 per month and that thereafter, would increase to $112.94 and then in February of 2010, would increase to $114.99. Needless to say, none of these representations were adhered to by DirecTV.

By February of 2010, our bill increased to $153.29. It was at that point I terminated their service and went to U-verse. DirecTV told me the early termination fee despite the fact that they did not live up to their contractual obligations to me, would be $220 which was $20 per month from March of 2010 to February of 2011, which would have been the end of my 24-month commitment. Instead, they charged me $320 plus an additional $26.58, which I have no idea what that represents for an early cancellation fee. This company is a despicable group of thieves who prey on consumers with false representations. In order to start service, you are required to give them a credit/debit card which is solely for the purpose of robbing you money when you got fed up with their lies and misrepresentations, and are forced to terminate their service before 24 months to stop the hemorrhage of money you are paying for satellite TV service.

I purchased DirecTV from a TV commercial. I was told that it was $29.95 but went to $34.95 upon installation. $5 was not going to kill me but my first bill was over $80. I called and they said that I need to fill out rebate forms. I was not aware of such arrangement. They said either to fill them out or lose the discount. I said that they need to remove their dish from my roof for not informing me of all the rules. They said sure but after I pay them $420! I realized that I am screwed so I filled out the rebate forms and found out that after 1 year, I will be paying $80! I was astonished by their tactics but I do not know what to do.

For the next three months, the bill always went up and I had to wait for hours on the phone. A few weeks later, I wanted to watch TNT and was not sure if I get it so I called DirecTV. The automated service informs me that I have not paid a bill for months! I now owe $90 plus late fees. I spoke to the agent and he had the wrong address. I asked how that's possible since they have sent me bills in the past. He said that it is my problem and that I should know when to send them the money and that they are not going to remove the late fees. If I had a ladder, I would have ripped the dish off the roof. I said that I had enough abuse and want to terminate.

Another person took over and apologizes for the other. She insisted that I would not have to pay any late fees since it's their fault. However, when the bill came there were so many fees. I just paid it so I could have peace. The next day, I turned on my TV and it does not work. I called DirecTV and they apologized and stated that there is a transmission problem. There would be no fee for the repair. Well, a man came and told me that the dish on my roof is defective in less than 6 months. He replaced it and I got a bill from DirecTV. I tried over and over again to speak to them but they put me on hold for hours, I need it out.

I made a payment in full to DirecTV on May 13, 2010 of 363.69. I was excited to pay them in full because my husband and I had fallen on hard times and was just getting back on track. We had been without our DirecTV service for a few weeks. But these things happen. Anyway, when I got my bill at the end of the month it was nearly 500.00 with a payment refund of the 363.69. I was very concerned.

I called DirecTV to be told that on May 25, 2010 the payment was refunded to my card because I was not the cardholder. It was the only card I had used to pay on my account for several months. It was a pre-paid MasterCard, but, nonetheless, I had been using this card to may on my DirecTV account since 2009 and have the payment history in my card account statement to prove it.

I called my card company and reviewed my statement and transaction history with them. No such credit or refund had been issued.

Then, I called DirecTV to question the 5/27/10 bill and that's when I was first informed that the refund was issued because I was not the cardholder. Again, I informed DirecTV that I AM the cardholder and no funds were ever credited back to my card account. I was told to fax my card statement to DirecTV which I did on June 2. I have YET to hear back from DirecTV in any form and my funds are still missing from my account. I am already researching cable and DishNetwork. I plan to terminate my services with DirecTV.

I had service with DirecTV for two years and fulfilled my contract. When I began service, I purchased 2 DVRs from BEST BUY and leased two regular receivers from DirecTV. I was advised on the phone when I began service to just BUY my units at Best Buy because DirecTV had sold out and that If anything were to happen to the DVRs that I purchased from Best Buy or if they broke I was responsible for getting them fixed because they were my property.

When I cancelled service I sent the two non-dvrs that I had leased from DirecTV back to the company. However, a couple of months later I received a bill for $600 saying that the units that I PURCHASED from Best Buy were still their property. I did not sign anything agreeing to that when I purchased the units. And I certainly would NOT have agreed to buying something that was going to be claimed in the future. I will not send back property to them that I purchased. I was also told, when I called to tell them that I would not send back equipment that I purchased, that they "wouldn't even be asking for these back, but this is the better technology and they are too new to just let go."

My bill was continually being messed up by Directv. Every month I had to call and try and get it resolved. finally enough was enough. I canceled my service. I knew that I was going to owe them some money but I was expecting to get my last bill first. but no. They charged my bank account almost 500 dollars for the day before a major holiday. I was on my way to my relatives when I found out about it.

I just happened to call the bank to verify my account balance and see if some other checks that wrote earlier in the week had cleared and found out that my bank balance was way negative because Directv decided to charge my bank account 500 dollars the day before! Needless to say I was more than just a little [upset]. I tried to call them and straighten it out but I got no where. The rep just kept telling me that they had the right to pull money out of my account anytime that they wanted to in order to make sure that everything that I owed them was paid and since I had just canceled my services they had to charge this amount. I asked about a last bill and the rep told me that I would get it in the next month.

I asked him if he could tell me about the charges and he told me that I could see for myself when I received the last bill. Well that wasn't going to work for me. they had taken everything I had left and then some. When the holiday was over, I immediately went to my bank and told them that Directv had taken funds out of my account without my authorization. The teller told me that they would put the funds back and they would investigate it but if they had a "leg to stand on" that the funds would come right back out. They advised that I not make any purchases until the matter was resolved. I asked how long that would take and she assured me that they would have an answer in just a couple of days.

Well a couple of days later, I got the answer I was hoping for. they had indeed taken the funds without my authorization. The funds were returned to me less the bank fees that it cost.

A couple of months later, I was trying to buy a house and found that they were on my credit report. I fought to get them off my credit report but won. Now I'm being harassed with collection notices again saying that I owe more than before. I don't understand how this could be and why they are continuing this. have they not figured out that they have no "leg to stand on". I have already fought them in two areas and won. They cost me fines and costs at my bank, and they have cost me a lot of time. This went on for over 3 years now and just keeps going.

I signed up for the 34.99 a month deal. The first month bill came 152.00 My wife called and they said they would correct the problem. The next bill was 65.00 and the next was 75.48. My wife called a second time and they said they could see she called and did not know why the problem had not been corrected and a credit would be reflected on the next bill. The next bill was 99.00 I called my bank and stopped the withdraw before the transaction took place . we made a courcesy call to directv that we paid $20.00 to stop them from taking anymore funds.

Once again they said they had no idea why this problem has not been corrected they could see we had called. I expected my May bill to have a credit of somewhere in the area of $142. 00 instead the bill was for $24.00 and included 99.00 not paid from the month before and $73.00 for current month(not 34.99). I called and told them I could not put up with this any longer I'm getting a stomaach typing this letter. I told them to keep my 142.00 just shut it off . Directv had violated this agreement 4 months in a row. Directv could not straight out the bill in 4 months but they shut me off in 2 days. I received the box for receivers and sent the same day.I received a bill for 343.58. I called andf told them I was not goeing to pay the bill because they owed me money and they broke the agreement . Directv then charged 343.58 to my credit card. I have fraud paper work coming from my visa.

because i was a previous customer, which they knew when i hooked up. Now that i have moved they want to charge me a disconnection fee because i have disconnected two months early.

Direct took an enormous amount of $440.00 from my debit card. This is my bill money. I have not heard from Direct TV in since March. I knew I had not paid my bill but I had been with them close to 7 or more years and anytime I got behind and not paid, I would pay faithfully sometimes 2 months later and get service restored. First they said it was cancellation fees, then they said it was equipment. After I contacted this email address and spoke with Theresa and Mark they changed it to amount owed and equipment. Now this is the fun part! I never received their contract agreement, never! Then I noticed in my junk mail on my table a letter note: 1-2 weeks before they took the money out a contract agreement! Yet the person I talked to Theresa/Mark via email (email from investor website) stated my services were terminated in April! But you take money from my account June 12 without even letting me know.

I gave you a correct email twice, mine and my wife's. If that doesn't satisfy you there's nothing I can do.

Direct tv offered free starz with showtime package, since I had showtime I called up and had them add the starz for free. BIG MISTAKE! first they charged me for starz for 3 months on the NEXT bill, then when i tried to get it taken off and corrected, the customer service agent told me i was wrong and that my bill went up for other reasons even though i didnt change or add anything.

When i asked to speak to a supervisor he went to put me on hold and must have thought he did because i hear" whatever *******!!!" When the supervisor came on i told him what his employee just said and the supervisor wasn't even concerned!!!
I had to go through the office of the president before i could even get an apology, i demanded to be let out of my contract and they said no they did give me a $10 discount for 6 months(apparently thats what you get for being swore at) I was told it was an immediate credit and yet of course when i got my next bill it didnt have the discount. I had to spend another hour on the phone with customer service until they gave me the credit!!! WORST CUSTOMER SERVICE EVER!!!

AT&T U-VERSE is a highly superior product and when i get out of this insane contract i will NEVER deal with direct tv again!

Direct TV and Verizon are billing me for the same products.Verizon was billing me and paying Direct TV. I asked for direct billing from Direct TV,then Direct TV billed me direct.I never ordered NFL Sunday ticket,however after speaking to a Dirct TV customer service on Saturday June 5th she advised me that regardless, I would be charged the$59.99. I resolved the problem by paying the $59.99 because the difference between that amount and the monthly cost was neglible.

After complainig amount Football since October,I decided it would be less stressful to spend the extra few dollars.On that Saturday we worked out the final figures,pay the balance, which was football pkge (plus other duplicate) of $91.39, and direct tv will issue a credit to my account at Verizon.

Also I paid $53.99 which would cover all current charges. This would put my accounts with Direct Tv and Verizon at a zero balance,except for my current Verizon phone bill.As of today June 8th direct tv has not issued the credit and they will not issue credit to Verizon for my account as promised. Any help will be greatly appreciated.

This company sends you an email confirmation that you have paid your bill but waits until after your cut off date to process your transaction "in their system" so that they can cut off your service and you have to pay an addition fee to get your service restored. When you ask to speak to a supervisor, you are always told "I am the supervisor". This company really does NOT care about their customers at all. Also you pay a month is advance, but there is always a late fee accessed to your next months bill. How can you be late when you pay a month in advance?

From the onset, we have had problem with the pricing of the services provided, and the quality was not what was promised. We had switched from one provider, because we were given a package price that was less than what we were paying. The total billing for phone, internet, and DirecTV was to be approx $126.00 a month. From the first bill, it was much higher; and the DirecTV portion of the bill was over $120.00 by itself.

From the first billing cycle, we had to start calling to get the bill adjusted; and in most cases, we met at a compromise and didn't get the bill to the point that it should have been at. The same thing happened with the phone and internet. We were promised a set amount on our bill for all three services, and that amount was exceeded from the first billing cycle.

We called the support center to get this corrected, and it was never resolved to the point of the agreement. We were offered a service from a local provider and decided that since they were going to pay the early termination fees, we would switch to them. This was because of the misrepresented products offered by the AT&T representative and DirecTV. We never received the quality of service demonstrated or the pricing that was offered to us. I called to terminate the service and was told that once all the equipment was received, I would be billed for the amount owed. DirecTV had a credit card number on file and applied charges to that card without permission or consent. They do this because of a fine print option in the sales contract.

When you ask about that clause when your dealing with DirecTV, they will tell you that it's just in case someone doesn't pay their bill, they have an option to recover their funds. This is again another lie. DirecTV is a perfect example of large business doing what they want without any consequences. They just hold out and most people have to give up. Without billing me or making any notification, they just process the charge and then fight you later over their unethical behavior.

It's sad what businesses have came to over the years, and the American people need to fight back. I had filed a complaint with the BBB and that came to no end. Consumers need to look into who the members are with the BBB, and you will realize that membership has its benefits.

My advice would be that if you have given a company a credit card to retain an account, to cancel that card and have your bank issue you a new account number and card, or contact your bank or card company and have them set your account up to not allow transaction from that company without your prior approval.

I have also filed fraud charges against DirecTV with my bank, and I am tendering a letter to my states attorney general's office to see about stopping DirecTV from being able to retain card information on customers in my state.

I ordered the DirecTV as a bundle from an AT&T operator. I knew that 5 or 7 years ago, one could not get local stations. So I asked if these were offered from DirecTV at this time. I was told that they were included. As I mostly watch the network stations, this was a must. The day after the installation, I called DirecTV because I could not get local stations. I was told then that I could not get any local (North Central Florida) stations but that she would put in a waiver for me to get network stations out of New York or California. The DirecTV operator called them "local stations"!

The next day, I called back and was told it would take some time. I waited 3 or 4 days and called again, only to be told I wasn't given a waiver. I never knew I needed one! I do not want this program without local (or at least network) stations. I watch no sports ever. I watch only a few late-night movies if they aren't too old, and I certainly don't watch those 20 or 30 stations that wish to sell me some junk that I don't need or want.

When I ordered this, it was supposed to be cheaper than Cox Cable for TV, computer, and telephone. I was led to believe that I would still have my favorite programs. I thought maybe the cable company didn't have a monopoly anymore. Obviously, AT&T led me wrong. You may wish to speak to them, but I should not have to pay for the contract as my end of the contract was not being fulfilled. I spoke to your people at DirecTV and to the people at AT&T and was told to write you and the contract would likely be voided. I am now awaiting the boxes in order to return the TV receivers.

The service I have been receiving is ridiculous. I have been paying this company $102.88 for TV service. Every time the wind blows, every time it rains, every time it snows, I get either a scrambled picture with no audio, the screen freezes up or it turns completely black as well as losing service a few times when the weather was fine. So I called in to ask for repair and one person says it may be the memory card, another person says it may be the dish, maybe we could go outside and try adjusting it. I said no, I will not do that for fear of damaging the equipment. She said the only thing else I can tell you is it will cost $49.00 for us to send someone out there. If it's a memory card, that's not my fault. If it's the dish, that's not my fault. With the amount I pay to have this service, they should try to at least solve the problem. I don't feel I should have to pay extra for faulty equipment. And I would not recommend DirecTV to anyone if they can't back their service any better than that. What happened to satisfying the customer?

DirecTV in 2009 and so far, 2010, hold the most complaints for any company online. In November 2009, I was contacted by sales for DirecTV. The representative explained that I would receive a $100 Visa rebate 10-12 weeks after my account was activated to reimburse me for the setup fees. In December, I contacted them about an unauthorized charge on my CC. They apologized, reimbursed me for the charge and removed the funding source from my account. From Jan-April, I contacted them every month requesting an update on my rebate and was told it was being processed.

On 04/30, I was told by a supervisor that I was ineligible for the rebate because my funding source was cancelled. I asked the supervisor to review my history and activity log and please explain to me where I was notified of such terms applying to the rebate. He was unable to answer me. In fact, he refused to answer me or even escalate my call at all. I work in the eCommerce business as a VIP AM on eBay and in my professional opinion, this is outright trickery and deception by the company. DirecTV uses these rebates and "special" pricing to bring in new clients only to not honor or renege on their original agreement once a buyer has signed up and entered into a contract.

I was told once I cancel my service, I will be held liable for $200 cancellation fee even though I feel they breached the contract. I see many other states have filed similar suits for their bad business practices and definitely see the need for Nebraska residents to hold this company liable for their deceptive practices.

DirecTV is charging more than the promotional monthly rate advertised to solicit business. Upon receipt of my 4th monthly statement, I noticed that the rate was increased. During the previous 3 months, a discount for premium service channels was applied, causing the bills to be approximately the amount anticipated. Upon questioning the charges on the 4th monthly statement, I learned that I did not apply for the "required" rebate and I have now learned that the rebate I did apply for was a $100 VISA prepaid card - a part of the promotion clearly advertised.

My attempts to apply for the rebate now have been denied, stating that application was required within 90 days. I questioned the charges and tried to apply 95 days later. The requirement to apply for the monthly rebate is not clearly and obviously stated. It is contained in the fine gray print below the bold and colorful displays advertising the lower prices but the 90 day time limit is not stated. In my opinion, DirecTV has kept neither the terms nor the intent of their contractual agreement with me. I further suspect their advertisement is false and deceptive under the terms.

I had to end my contract with DirecTV because there was no "line of sight" for a satellite dish in my new north-facing apartment. I was told I wouldn't be charged the early termination fee because it wasn't my fault that my new home didn't have a clear view of the southern sky. I was told I had a balance of $28 and that 6 days after the cancellation that amount would be deducted from my account. On the 6th day I checked my bank account and DirecTV withdrew $280, which overdrew my account. I've spoken to 3 CSR's regarding this and 3 supervisors (one of which hung up on me). Two told me I would get a refund in 7-10 days. The final call had both the CSR and supervisor tell me it would be 6-8 weeks for the refund! I am so angry. The consequences: I overdrew my account by $280 and have $33 overdraft fees. I just moved to Colorado and just started working. My first paycheck was absorbed by my negative account standing. After 2 weeks of working I have -$37 in my checking account and I am a month behind on several bills.

Every time I change my programming, I end up getting hit with these additional charges. I changed my programming in November, and then got hit with these little dinky charges of something like $38 one month and $42 the next. Both times I had paid my bill based on what was posted on their Internet site, and both times these charges popped up after I had paid the bill in full. I didn't even know these charges were there until they turned my service off for non-payment. I called to see what the issue was, and was told I couldn't go off what was posted on the site! The customer service I spoke to at that time was ignorant and rude, and I became so angry I hung up on him.

Well, I switched my programming back again in March. I told them when I switched back, I didn't want any surprises, and guess what? $46. My bill was paid in full in March, and today I have no service over $46. This is unethical, and it is nonsense. I even switched to paperless, because I was told to pay what was on my bill (since their site can't be trusted), and I did. And I'm still getting nailed for $46. I am just without my service again, over charges I didn't know existed.

I had new DirecTV service installed at my home on or about April 6th, 2010. I was told that I had a one-year contract at $39.99 per month. Yesterday, I received my first bill for $69.89, and when I called to ask them about it, they said I was obligated for 2 years, with the 2nd year at full price. I was also told it was too late to cancel my service, and they would just take the penalty from my credit card. I have cancelled that card so they won't be able to steal from me, but I am now concerned that they will harass me. I am a college student, and cannot afford this. They did not make their terms clear when I ordered the service. Fraud! I am terrified to cancel my service, even though it's been 24 hours since I discovered fraud on their part. They are telling me they will just take $500+ from me! They are forcing me to be their customer at a higher price than what they promised me!

I signed up for the package deal of $29.99 a month, plus receiver for $5.00 extra. They have not been able to get my bill right from the beginning. I have spoken to them. They said we need coupons to lower our bill and we should just pay our bill. Now, they turned us in to a collection agency. I just don't know how much I really owe. My last bill is $136.68 for two months.

On Monday, April 19, 2010, DirecTV drafted my bank account without my consent or my knowledge for $880.63 and I don't have an account with them. I spoke to someone on the phone and was told that if I have ever used my debit/credit card to make a payment for someone, that DirecTV will draft the account of that card used to make a payment in the past no matter how many cards were used, they will draft all accounts. They also told me to go to my bank and have them fax DirecTV proof that the money came out of my account and they would reimburse me the $880.63 within 72 hours of the fax.

It has been a week and no one has contacted me or given me my money back. I called them on Friday, April 23, 2010, and everyone I spoke with could not give me any information as to when I would get my money or anything. I was told that no one can speak to the people in the Finance Department and that they would have to contact me. I asked to speak with a supervisor and I was placed on hold for over an hour so I hung up. I called them back on Monday, April 26, 2010, and was told that it would take up to 2 weeks for someone to contact me. Is it not against the law for them to draft people accounts without their consent? Shouldn't they send nonpayment information to the credit bureau? They have put me in a bind as far as paying my bills and making repairs on my vehicle. Something really needs to be done about this matter.

I opened up my mail over a year ago and I had a huge direcTV bill. I had been with them a long time, called and wrote about it. I was told a receiver that had been in a surge fire 4 months prior revealed I was watching shows and not paying. The bottom line I paid my movies every month, not paying double, I had been with them awhile.

I left and they promised no cancellation fee. Instead, a fee of $200.00 plus $217.00 plus collection cost climbing, I have cancer and some days cannot walk across the floor. They have called interrupted calls. They've been calling since 7 am eastern and shouted and threatened me. Never will I pay them or recommend to anyone. I was so nice in my calls and letters. I don't deserve this in my last days.

Lied about cost, installation, and rebate. Billed me for a more expensive package than what I agreed to. Told them I was entirely fed up with all the lies and wanted to go back to what I had. (Have had the network for 5 days. They told me I had a 24 month contract.

DirecTV will attempt to charge me $20.00 per month for every month up to the period of two years that I did not maintain service. I found this out today. I have had service with this company since December 2009, and have scheduled to cancel service effective 5/12/2010. I made no agreement to pay $20.00 per month for every month that I do not maintain service up to two years, and would never agree to something like this. I believe this is deceptive and proof that they can provide will be a deceptive implication. The only obligation that I was and still am in agreement with, is my obligation to return the equipment and pay for my last month of service.

I had DirecTV through my condo association. This was the only option to get TV service. When I tried to upgrade to High Definition service, was when all the problems started. I had no signal after numerous technicians coming out to my home. I upgraded to Hi Def on December 7, 2009. 2 weeks later, they told me they could not fix my signal because they needed to put a dish on the roof, and that would not be done until April 2010. At that time, I canceled service, since they were not providing any service anyways.

A month later, I was charged $196 for early termination fee. After calling numerous times to get this resolved, it still has not been corrected due to the late night calls I get every week from DirecTV. I also had no idea I was signing up for a year contract with them since DirecTV is the only option I have for my condo association. I contracted my credit card, and they have credited my account. My credit card company tried to contact DirecTV about this issue and no one from DirecTV has ever responded to them. I don't feel I should be responsible for an early termination fee when DirecTV cannot provide a signal or the service they want you to pay for.

We cancelled our account after 7 years of service. After cancellation, I had a credit balance of $53.39. I called and requested to be paid for the credit balance and was told that it would take up to 8 weeks so that DirecTV could verify that there was no outstanding charge to my account. I received the refund check of $53.39, which would indicate there was no outstanding charge.

A month later, I received an invoice (on an account that had been closed on December 21, 2009, invoice dated March 9, 2010), which showed charges in the amount of $13.96 for supposedly incurred costs from 2003. I have called numerous times disputing these charges. The receiver numbers from the invoice for charges in 2003 are not the same receiver numbers shown on the invoice received in March 2010. I have been told repeatedly that I owe this amount and just pay it. The amount is minor, but that is not the point. The charges are 7 years old. If I pay this, who is to guarantee that I will not get another bill saying I owe money? I cannot say if the charges are valid are not. I cannot remember 7 years ago if these PPV movies were ordered.

DTV sales department lured me back with promotional offer late November. Billing issues compounded from day one that agents tended to on a monthly basis. I have a letter from DTV dated March 5th. It states their recent audit has found that my account has been being billed for duplicate services. "My next bill will reflect reduced monthly charges and a credit will be applied". I had thought the issues were finally resolved. However, no bill ever arrived. Despite the letter, I sent my normal payment ($106.28) electronically via my bank on 03/09. (Bank of America confirmation #9). I called DTV on 03/24 after automated messages stated my account was pass due. DTV acknowledged that no bill was sent because they had changed my account status to "paperless. " The agent changed me back and said they would send me another bill.

After more automated messages, I called again on 03/27 and 03/31 (spoke with Arkell) and was told there may have been a problem, so he will have a new bill sent out. I received this email on 04/07 and responded promptly (see below.) I received a call from DTV in the evening of 04/07 (I was out of town) to inform me that my services were disconnected and there was a pass due balance of $41.92. (Are you kidding me? ) Notwithstanding, the agent (Allilujuah) on phone was very nice, attempted to research account history, but call was disconnected. Apparently, no way of getting same agent back. Returned home to find DTV bill in my mail box. The bill was not very helpful in regard to the back billing issues, but most importantly, it did not reflect my 03/09 payment.

The evening of 04/10 was the first opportunity I had to get these issues resolved and service back on. I called and spoke with Robin for about 35 minutes. She then switched me to a specialist who put me on hold for another 10 minutes before I was disconnected. (Again, are you kidding, 45 minutes into the call?) I called and got another agent (Jenny) who after 15 minutes puts me on hold. 10 minutes later, another agent (Viola) picks up my call as if I was never on hold for Jenny. I start this whole resolution process over for another 10-15 minutes until my call is disconnected abruptly.

At what point is enough already? Do I cut and paste this email to the Board of Public Utilities? Where is the customer satisfaction I see advertised so freely? I was with DTV for probably 12 years (never an issue) before trying Comcast in August. Your sale department solicited my business and I took them up on their offer in November. At this point I have nothing but regrets.

I emailed on March 1st 2010 requesting cancellation. I received an email advising that a phone call was required. I called on March 2nd, talked to a representative and told him I wanted to cancel and was referred to a second representative who tried to offer "perks" to remain a customer. I explained that due to my displeasure with their service, that I had already changed to Dish Network. He asked if I would hold a moment which I agreed to do, and after more than 10 minutes of no response I hung up.

Today I received a bill for the second month that they are trying to charge me for after my request for cancellation. They also want cancellation fees and want to charge me for receivers that they made me pay for when I updated my system. I was a loyal customer for more than 14 years, never made a late payment and was ignored with my request both by email and then by phone, do I as a consumer have any recourse? Please advise.

They have at least $244.56 that I have already been billed with them, planing cancellation charges and their demand for receivers that they charged me for when I requested an upgrade in my system after more than 12 years.

DirecTV charged me $541.76 instead of my boyfriend who's on the contract. They claim they used the last credit card used on the account. I made a one time payment and now I am being charged for a debt that's not mine. They never advised me that this would happen and refuse to credit my account but instead send me a check. I cannot contact them except by fax number which I did and no one has gotten back to me.

We have a new provider and called DirecTV to cancel service and arrange for the pick up of their 4 signal boxes. DirecTV's "Thatcher" informed us that there is a $100 "cancellation" fee. We told him that we are not aware or signed any agreement. He stated that it was a verbal agreement the minute we accepted DirecTV's boxes.

We also told "Thatcher" cancellation fees if we were to terminate their service ahead of time. He said that then they would take out automatically whatever amount they considered due from our credit card! All of the preceding is found in the very same Class Action Law Suit pending in Federal Court (i.e. Imburgia et. Al. vs. DirecTV). DirecTV's action is outrageous and we would like to join the class action suit!

Based on their own statement, DirecTV can access our credit card and pay themselves automatically "whatever they deem is due to them." In addition, why are they allowed to charge us $100 in "early cancellation" fees?

I am a retired senior and living on a fixed SS income; and although there is no "physical" damage to me, there certainly is emotional damage due to anguish and stress!

I was charged $423.26 for an unpaid bill and three receivers that I had in my home. On 3/30/10, I received three boxes which they call a recovery kit to send in the equipment so that I won't be charged for it. It states in the insert that if you do not return the equipment in 7 days, you will be charged for the receivers you have.

On April 1, 2010, they took out the entire amount of money including the receivers and the unpaid bill. I called the company to ask about what was going on because I had never given consent for anyone to take money out of my account. I was told in the customer agreement it states, if they have credit card information, you give them consent to take out any unpaid balances. I read this part; however, I am still angry because they did not notify me about taking out this money.

And of course, they don't tell you this when you agree to use their service. I was told there was nothing that could be done and when they received the equipment was when my account would be refunded. However, I was also told that could take 3 days to return the money, and it takes 2 days to ship. I was told this information by a supervisor. I just called today and the customer service rep I spoke to said that it takes 3 to 5 days.

I don't have a problem with the amount that is unpaid because I owe it. However, I have a problem with the entire amount being taken out of my account with no notification and no time to send back the equipment.

I want to join the class action against DirecTV. I bought my equipment over 10 years ago and had no contract for service. After over a year of watching my bill continuously rise month after month, I called and was told my bill would be $44.00 per month. The next bill I got was almost $90.00. I called to complain, and I got nowhere. A few weeks later, they cut my service, and at the end of the next month, they stole $145.00 from my checking account without my authorization. I would like to be included in the class action.

I had cable TV I was happy with except for the price. So I was talking to a friend who had DirecTV, she told me about it so I looked into it. I called and talked to one of your customer care people and I liked what I heard. I also had a letter that told me all the channels I could get for $29.99 a month for 12 months. I liked it, I figured it was a good deal so I said hook me up and they did. I liked the clean installation and the channels. When I talked to your customer person, I told her that a friend referred me and she gave me another number to call and give the information to them for a savings of $100.00 a year or $10.00 off a month. So I did. I gave all my info and my friend's info, so everything was good till my first bill. It was $97.00.

I called and asked what happened to the $29.00. They were outright nasty, made me feel ** and a piece of garbage. I asked to talk to a supervisor where I got no place. They have to remember I am a new customer, I don't have the answers that's why I called. Then they hit me with "didn't you read the fine print at the bottom?". I had a couple of people who asked me how I liked the DirecTV so far. I told them good, except for the customer care. I then find out we don't get any money off for referral either because I didn't call the right number. I told them I did and I was told I'm **. If I knew the real price and the crap I had to go through, I would have never switched. I will never refer you to anyone ever again, either would my friend who referred me to you. She is very upset and she called and got the same response as I did.

I moved to a new part of town and I wanted to bundle a phone, internet and cable. I called Cox but their prices were a bit high. I called Qwest who bundles with Direct TV. Their prices were lower so I signed up with them. I asked many questions including what happens if the service doesn't work when they initially set it up, what was the grace period, etc. They came to my house to do the phone and the internet. I was told that all I needed was a modem with a phone jack and that it'll work. It didn't work so I called them back.

After sitting on hold and being subjected to various computerized menus that never got me to where I needed to be, I finally reached someone and was told that I needed a modem and service. Service was $89 and a modem was $50-$60. I was upset and felt that they misrepresented themselves so I said that I wanted to go over my service and the prices. My DirecTV price jumped up $35 a month and the following year, my rates would be up about $60.

I told the person I felt that they had misrepresented themselves and that I don't feel that they were forthright with the information I needed to make an educated choice. I told them I didn't want their service. They refused to listen to me and just kept on talking about what they could do to make me stay with them. They offered to pay the service charge and the modem if I sign a 2-year contract with them. I told them I didn't want to sign a contract with a company whose services didn't work and who weren't being honest. It would be like buying a car without being able to test drive it.

Incidentally, I specifically asked how long the grace period was for the bundle and I was told 30 days. After many, many frustrating phone calls, they finally agreed to cancel. When I called the next day to make sure it was cancelled, it hadn't been. I went through the whole process again with them. The next day, they sent out a man to fix the phone and internet. At this point, DirecTV had installed their cable. It took me four days and about 12 phone calls (which were 30-40 minutes each) to finally get it turned off. Then they told me I must go to DirecTV and have the service turned off because they wouldn't (or couldn't) do it. At DirecTV, I was told that there was only a 24-hour grace period and that I was under a two year contract. I had DirecTV for about 5 days at this point. They threatened me with a $450 cancellation period.

I told them that Qwest told me repeatedly that there was a 30-day grace period. I told them the prices for DirecTV I was quoted jumped up and that I wanted out of the whole bundle. They refused. I told them that I just wanted out because I have hit one brick wall after another and that it was only my first week of service. They told me they were separated from Qwest and I told them that Qwest acted as their agent and gave me information about all the services. They refused to cancel service. They kept calling me and telling me that I was going to owe (initially they threatened me with a $350 cancellation fee but by the next day, it jumped up by $100). They kept reading me disclaimers and I kept saying that since the call might be recorded, I want to state for the record that I am not agreeing to anything.

I got no less than 10 calls from them arguing with me and threatening me with the cancellation fee. I went through the story at least six times. They called me again and made up to call me that evening since I was at work. They called me again during the day and I said that I have an appointment to speak with someone that evening but they were unaware of that. I told them the long drawn out story of Qwest misrepresenting their bundle and that I was told one thing and it was fraudulent. I was quoted the wrong prices, the wrong grace period, etc. We got off the phone and I was excited and annoyed and felt badgered. They called me back that evening and I told them I am not talking to them anymore. They called me three times after that and I hung up and said I am not paying $450 to cancel a service I had for less than a week and that they have to stand by what Qwest told me.

Upon viewing my account online, I noticed a charge of $145.80, which was from DirecTV. When I called them, they claimed that they had the right to go into my account--to take out money for the equipment that was not returned. They also said that they had the right to take out money for cancellation of services, which I told them that they had no rights, since I did not authorize the transaction. They said that when they received their equipment, then I would be reimbursed.

Apparently, since I am not living at the house anymore, I assumed that my daughter returned the merchandise. What happened was, she informed DirecTV that she never received the packing material. After that, they said that they would send it out. Nothing was ever sent. However, before this incident happened, I heard from DirecTV and asked if there were any problems. I was advised that everything was alright. I owed nothing and that is when all of the deductions began. Needless to say, they did reimburse my $145.80. But my complaint is how they can just go into your account without your authorization? I also talked to my bank on this matter.

On or around 13 August 2009, I called their office to cancel the above mentioned account. The person who took the call at their call center was so difficult, insisting that I instead suspend the account, to which I responded it was inconsequential as we had already entered into another 12-month contract with a competing supplier. He kept insisting that I suspend, and in the end, ridiculously asked that I should call again to cancel in 6 months time to which I told him, I did not have the time. I had already cancelled the account and if he insisted on suspending the account instead, it should not be re-instated if DirecTV did not receive such request from me. (This conversation was on record. They can verify my account).

Without warning in February, I received a bill for $64 without having requested the service or at least DirecTV having the decency to forewarn us. I immediately called to clarify and again the person I talked to was just more interested in keeping me a customer than listening to my concerns which, in my opinion, is plain wrong. This time around, I had to go an extra mile to get re-assurances that the account had indeed been cancelled. I therefore contend that the account was cancelled and therefore should not give rise to any charges without my consent, in any case the receivers where disconnected and never received any service (their technical people should know this).

Additional charges for "PPV: "Shrek the Third" ADT on receiver 2347-541274" where levied at a time when both receivers had long been disconnected which by any measure is plain fraud. My contention is therefore that there is no contractual basis for these charges and should you still be in doubt about that, at least you should be aware that no transmission was received since August 2009 and therefore there is no basis for levying those charges either.

Earlier today I, again tried to address this with their staff Marina (Ref. no. **) and her supervisor Maria (Ref. No. **), but failed to cover any ground as their preoccupation was just parroting internal procedures and conveniently relying on a wrong note made back in August 2009 that, after initially wanting to cancel, "I agreed to a suspension of the account, having been educated on the benefits," to which I took great exception. I am not asking DirecTV for alms, but for all the information to be considered and whilst I thought that had been the case back in February.

Today, their staff told me that they cannot look into records of the conversation that I had when I initially called to cancel whilst conveniently relying wrong notes taken by the call center attendant in that conversation. Whilst the amount involved is not that big, a lot of my time has been wasted on this issue, and if this blatant disregard for my rights does not abate, I reserve my right to seek judicial redress, and based on my research, there is a lot of people out there who they have similarly treated with so little regard."

On 2/19/09 I called Verizon in regards to a flyer they send us offering TV, internet and phone services for $79.99 a month. During the conversation I asked the representative about the cancellation policy in the event I was not satisfied with the service. I was informed that I had 90 days from the date of installation of my services (TV, internet, and phone) to cancel. I agree to it. We went over the information and the features of each service. After receiving the product and having lots of problems with it (lost phone service, lots signal on the TV and never getting my internet service as promise), we called and cancelled within the 90-day period. Now DirecTV insist on sending us early cancellation fees for $477.61 and refuses to honor their initial offer. One consequence is bad credit because of the unfair charge. Made many phone calls with no resolution.

I cancelled my service with DirecTV when we moved and paid my bill in full. Weeks later, they put a charge through on my credit card without my knowledge or permission. When I called, they said it was for early termination of the protection plan insurance I bought through them. I was never informed that buying insurance from them meant I was entering into a year long contract. They have refused to refund my money and they told me their service agreement allows them to put charges through without billing or notifying their customers. Beware of buying service from them. It is dangerous and gives them access to sneak charges to your accounts without your approval. Only give them access to a credit card and report it lost or stolen before you cancel your service with them. This way they will have to bill you and you will not have to pay charges for something you did not buy.

I moved from one apartment to another and canceled my services from one apartment to another. However, in this new residence, I'm unable to have DirecTV because the landlord here does not allow the services and so I was unable to keep DirecTV effective August 2009.

I have called and called DirecTV. I talked to someone about this matter, the last time was in December 2009, and she said I owed them for receiver and I needed to mail it back, which was done. I received another bill and no one could tell me anything. I paid my bill up to date because I was under the assumption that I could transfer the service from one residence to another. The landlord was here to have me sign the papers for the new apartment agreement as well as my fiance as witnesses that can also verify that I was unable to have DirecTV. My DirecTV bill is now in the credit bureau and with a bill of $144.32. I'm trying to re-establish my credit. They said they never received the receiver and I'm billed up to October 2009. I'm upset. I'm unemployed and on SSD as well as receiving a service connection disability check. I don't know what to do and need someone's advise ASAP.

I had to move from one apartment to another, because I could not afford the rent any longer. The new apartment's landlord does not allow DirecTV dishes on the property. I explained this to a rep from DirecTV, and they asked if they could send a tech out to see if a dish could be placed somewhere near the building and if it could not be placed anywhere, they would waive the early cancellation fee. The tech came out and found no place to place the dish and the fee was waived. Weeks later, a charge of $331 was on my account.

My grandmother had service with DirecTV in which I helped her out by paying her bill in October of 2009 and again in Jan 2010. Her service was interrupted recently for lack of nonpayment on account. They decided to charge my debit card in the amount of 851.22 and because I did not have enough money to cover, I accrued 140.00 in overdraft fees. I'm not on her account in any way, I don't even live with her and they charged me. They requested I send in my banking statement with the charges they charged to me along with my address proving that I am who I am.

When I called back 2 days later to confirm receipt, they couldn't let me know if they received anything and had no way of giving me any kind of contact info in the finance dept. So I then called my bank and had my customer service rep from bank of America call DirecTV on conference and spoke to Aaron (employee #399114) in which my bank of America rep asked Aaron 3 times if my account would be credited and Aaron replied "yes Ms. Walker will receive a credit" in which then my bank authorized a refund to me of all the over draft fees that accrued after the initial debit was made under the assumption per Aaron that I would be getting a refund.

So today, I called DirecTV again to finally reached someone in the finance dept (I googled DirecTV's finance dept and got all info, the same info DirecTV told me was unavailable). The woman in finance told me because I made 2 payments on the account within a 6 month period, I was obligated to pay the amount and she directed me to their terms and conditions page on their website (I'm still not a customer with DirecTV but she is referring me to their terms and conditions, I have never signed a contract with them) I read over terms and conditions and it says nothing on there regarding third party payments, nothing stating friends and family members are liable for their bill too.

So then Helen (finance woman i spoke with) let me know that she is about 98% sure that I will not be receiving a credit because I paid my grandmothers bill twice. This resulted in a whole lot of issues. I'm a single mother for one and when they took my money they took day care money for my daughter, they took grocery money so I can feed my daughter, they took my bill money for other bills that needed to be paid. I had to cancel my debit card to prevent anymore charges coming thru from them. I spent most of my morning at work on hold trying to straighten this out. This whole ordeal put me in a complete hardship. Not to mention the stress on me and how I'm going to feed my kid along with paying my bills so I'm not charged late fees for bills I really do owe. I sent a letter to DirecTV asking them to contact me but I have yet to receive a call from them and all customer service reps and supervisors I have talked to have been very unhelpful basically telling me to wait it out. I really am needing some help with this issue. I have never dealt with anything like this before and clueless as to what steps I need to make to get this issue corrected.

In September 2009, I placed a phone order for DirecTV installation. Three days before the installation appointment date, I called and cancelled. The installer still showed up, evidently not getting the message we had cancelled. In October, our checking account was debited by DirecTV for $128.10, which included a $19.99 handling fee, $99 for the satellite receiver and tax.

I called DirecTV, pointed out that I had cancelled the installation and they needed to refund the charges. I was told a check would be issued in 6-8 weeks. Six weeks later, I called to make sure a check was on the way and was told there was no record of a check being issued but they would send one out in 6-8 weeks. Seven weeks later, still no check, so I called again and was told the same thing, "We'll make sure to get that request in and you'll get a check in 6-8 weeks."

Another seven weeks later, I just called, and was told again, "Oops, no check, but we'll get that request in for you and you'll have a check in 6-8 weeks." When I asked to speak to a supervisor, I was told they were on the phone and unavailable. I asked for one to call me back and was told they were an inbound call center and could not return calls. I am extremely frustrated and feel that DirecTV basically has stolen $128 of my money and is refusing to give it back. I am unable to get anywhere with them to get this money refunded to me. Anything you can do to help would be greatly appreciated.

DirecTV agreed to a settlement of our account in Nov 2009, but they sent the information on to another collection agency. I have been getting calls for the last 4 months. I have made several calls to try to resolve this and I keep getting told it has been taken care of, but I am still receiving calls. My credit has been ruined. I have made long distance phone calls to the Office of the President to the tune of about $100.00 and the problem has still not been solved. I believe this is harassment.

I signed up for auto payment in October 2009. Now, I got a bill past due and was advised to pay immediately. My email address has changed and now, I cannot access my account.

I ordered DirecTV for my vacation home in Floral City, FL. It was installed and I filled out the rebate form on the internet. Three months went by and I'm still being charged one $55 a month instead of the $29 I was quoted. I called DirecTV and was informed they didn't have my rebate form and more than 30 days had gone by so I was SOL. If I wanted to cancel, it would cost me $480 or some such outrageous amount. Being real stupid, I decided to upgrade to HDTV for $10 extra per month with a $50 installation fee. You guessed right somehow that became $100. I'm contacting my state Consumer Affairs and Attorney General next. I will never due business with DirecTV again.

I had my DirecTV disconnected because of financial issues and was charged $638.75 through my bank. I was unaware of this until it just happened and overdrew my account. I got back on my feet and decided to call DirecTV to restore my service. When I called, they told me I would have a $584 credit on my account and I told them I would rather they put it back on my Debit Card because it would take me a bit to use that amount up. The lady I spoke with told me that it normally takes 3-5 days but with an amount that large, it could take a full 7-10 days. I waited and it never posted to my account so I called back and was told by a rep and her supervisor that it takes up to 30 days. I waited (not patiently because of what I had gone through) for the money to come but it didn't so I called on the 31st day and they had to do a expedited process which could take up to 8 more days.

They charged my account $110 plus tax the day before they were placing the funds back on my debit card which in return changed the amount to a lesser amount than what I was supposed to get. I called them and they wouldn't do anything but tell me that I would have to wait another 30 days to get it back. By then, it will be used up on my next month's bill. I emailed them so that I could get responses but still it was nothing good for me. I tried to call but was repetitively hung up on when I asked for a supervisor or one would get on the phone and be very, very rude. I don't understand them at all.

I was also told that someone made a mistake and that was the reason why my refund took so long and that someone else made a mistake on charging me that $110 plus tax. They knew what they were doing. I received an email today from David ID# 419219 stating that he understood that it would be frustrating but they would not be issuing a refund to my debit card and that I would just have to use it up with the monthly charges. Where does DirecTV get off telling people that they can't have their hardworking money? They are definitely not a financial institution and we work hard for our money.

I was told that they made a mistake on my bill and that the right amount that I owe is $59.27. Then, I was going to make my payment and it said that I owe $89.99, so I called them again and they say that they made a mistake and that I owe $89.99 and there was nothing that they can do! The supervisor Hernan lie to me and the company is robbing from me cause you can charge something. Then say that you owe more and that it was a mistake. If that was a mistake then it's their fault not mine and they should honor their word and charge what they said that I owe which is $59.27! I don't have those extra $30 dollars, so I can't pay that, so they are going to disconnect it and report it to the credit bureau and its going to be all their fault and this is not fair and I feel violated of my rights!

I have been a loyal DirecTV customer for several years. I moved to a building that does not allow satellites at all. I cancelled my DirecTV service last week, and told the (non) customer service rep to send me an itemized final bill, so I can pay it. She said okay. Monday, 2-22-10, my credit card was charged $188.00 and some odd change by DirecTV without my permission, forcing my bank account to be overdrawn. I contacted DirecTV, and was told when I signed an agreement more than 7 years ago, I gave them permission to charge at will.

When I signed up with DirecTV, I didn't have a credit card and paid my start up costs via Western Union. So, I never gave them permission to store personal info for their elected use, and I just got the card they charged about a year ago, so I didn't sign any agreements since then. They never sent me a final bill showing all charges and just charged my credit card $188.00 and some odd change. A bank fee will be charged when the transaction is posted, forcing me to be more in the hole.

On Nov. 17th 2009, over the phone, I took the bait offer seen in an ad in our Sunday paper for Choice Xtra, $34.99 plus an extra receiver $5. I made it clear I wasn't interested in anything else, not even their free Starz and ShowTime. I was assured my bill would be the $39.99 plus I was to get $10 a month off for friend or family referral bringing my bill to $29.99. (some day, right? ) My last bill was $100.59. What upsets me is that I did it for my mildly mental handicapped son who wanted the cooking show. I'm not going to be able to afford it for him at this rate. DirecTV is another example of what's wrong with this country.

4) Wells Fargo Bank protected DirecTV by refusing to allow me to file a Fraud charge with the bank. Wells Fargo refused to investigate whether DirecTV had a legal right to debit the $378.65 from my account.

DirecTV wrongfully charged us a $378.65 equipment fee. In moving to our new home, DirecTV stated our installer would take back the old DirecTV receivers. The DirecTV installer who arrived wouldn't take back or even identify the receivers owed; stating DirecTV would send us prepaid return postage boxes.

As DirecTV customers for over 11 years, my wife and I combined two DirecTV households. With so many receivers/DVRs. We called DirecTV asking which receivers (via their ID numbers) needed to be returned. Each time DirecTV said this information would be sent to us in the mail. DirecTV then sent two boxes, but failed to include identification information as to which receivers needed to be return.

On February 12, 2010 we called DirecTV for a third time. We had received a bill for $378.65. A DirecTV representative finally told us over the phone which Receiver ID numbers had to be returned. DirecTV said they would send out return shipping boxes and not charge us until the receivers were returned. However, on February 15, 2010, DirecTV in direct contradiction to the February 12, 2010 phone call, debited my bank account $378.65 without my permission, knowledge and without waiting a single business day for the receivers to be returned. As we stated in the February 12, 2010 phone call, we were more than willing to drop the DirecTV receivers off or give them to the installer as we were instructed by DirecTV to do. However, DirecTV refused to open either option to us. Instead, without prior warning, DirecTV fraudulently debited my bank account.

In calling DirecTV to have the $378.65 equipment fee reversed, DirecTV flatly refused. We even called and left two messages for Donna S., DirecTV's Senior Manager for Customer Satisfaction. Ms. Donna never returned either phone call. DirecTV acted in bad faith and has thus far caused $70.00 in bank overdrafts fees. Basically, DirecTV is scamming former customers, extorting additional funds illegally. Everyone at DirecTV feels their company can invade a customer's bank account anytime they want. More onerous is the fact that DirecTV absolutely is convinced that no one will stop them.

In contacting Wells Fargo Bank, I learned that that the financial institution would not allow me to levy a fraud claim against the bank, claiming that I had signed a contract with Wells Fargo Bank. When I asked Wells Fargo Bank to product this contract, they stated that it was my responsibility. I reiterated that Wells Fargo Bank was never given legal permission to debit by account.

I just don't understand what the big deal was on having the money taken out on the due date instead of a week earlier?! The staff were not only rude and unhelpful, they had the audacity to make me feel like it was my fault. I am a new customer of DirecTV, and cannot wait till my contract is up, so that I can switch! By the way, they told me if I wanted to cancel my contract, it would cost me $450! I hate DirecTV!

Retroactive Charges - Beware! I was a DirecTV customer for over 10 years, in two different states. I recently made the decision to go to HD service, which DirecTV could not provide due to their contractor's ignorance. I switched to Dish Network, no problems. When I got my final bill from DirecTV, there was a $7 credit good. Two weeks later, I got a collections notice from DirecTV, stating that I now owe $33. No bill, just a collections notice with no explanation of the extra charges. I contacted their customer dis-service rep, who told me that the receivers I returned had Pay-per-View charges in them - from 2007. I refuse to pay.

If I order a pizza, I receive the pizza and pay for the pizza. If the pizza guy gives the pizza to me and walks away without taking the payment for the pizza, not my fault. If he comes back three years later, with no documentation that I ever ordered the pizza, sorry, but I am not paying. Watch out for this shady business practice, they could actually build up a huge bill without your knowing it, then jab you in the neck at the end of your contract. Stay away! They have told me that this will go on my credit report. Fine, I will dispute it.

Due to my wages being cut by 15%, I had to cancel my DirecTV service. I was never ever under a contract, but DDirectTV has charged me a cancellation fee of $140, and then sent me a final bill of $297.46 with no explanation of what the additional charges are for. I had a $35 credit on my account and now have a bill for $297.46. I have contacted DirecTV many, many times, as well as sent many, many emails only to have all the Reps say the same thing. They are all told to say the same standard statement and never listen to the facts and never offer customer service. None of them care at all that I was never told of being in a contract. They all say I should have known, but cannot produce any document showing I signed a contract, but insist on charging me anyway.

I have been a DirecTV customer for many, many years and it has never been a contract based service since I became a customer. They insist that when I called to add a box that I entered into a contract at that time. They insist the Rep told me that I would be under a contract but they cannot tell me who that Rep is. I know who I talked to that day but they do not, but insist this Rep told me I'd be in a contract. When the box was added, again, there was no mention of a contract and a contract was never signed. I am now going to pursue small claims court. I will be sending a certified letter within the next day or two.

I cancelled my DirecTV service on Nov. 17, for which I had signed no contract. This was the day before a new billing cycle was to begin (Nov. 18). They waited until the new billing cycle began, charged me for that billing cycle $56.99 on 11/20, and then charged me a $205.42 cancellation fee on 11/25, saying I had been informed of the cancellation fee on my first statement that since I got a DVR, it automatically means I "accepted" a 24-month contract. I disputed the charge with my credit card, American Express, who notified DirecTV of the dispute.

After DirecTV provided no information, American Express credited my account for both charges on Dec. 28, 2009. Since then, DirecTV is harassing me with phone calls (1-3 times a day) but never leaves messages. I now recognize the number **. They haven't sent me anything in writing. A credit collection agency in New Market, MD called me this past Tuesday, Feb. 16, 2009 to which I told the entire story--dispute, credit, etc.--and told them not to ever call me again. To date, they have not called back. What are my rights? How can I get them to stop calling me? Can they report me to the collections for this when my credit card agreed they provided no basis for the charges? I am aware of other state-initiated class action lawsuits and hope one is on the way nationally. I would like to be informed if a federal/national class action suit against DirecTV is initiated. Thank you.

Received notice of payment due February 5, 2010. Check sent on January 25, 2010 for 36.92. In the meantime, got notice via e-mail that the next payment was due in march for an amount of 71.91, and this included late charges for check they claimed they never received (36.92). Checking with our bank first mid Illinois Bank and Trust, they received conformation from DirecTV the check was posted on January 29, well before the due date. This was clearly their error, and admittedly so by one of their customer service employees "frank". In fact, he said he would handle the matter. We were even on the call with this "Frank" while he called our bank and confirmed that it was their (DirecTV) error.

He confirmed all we owed was the regular payment of 29.99 due in March. That was yesterday, February 16. Pulling up the e-mail due notice, they still have the 71.91 as due. Numerous calls to several people in customer service i.e., Sandra, Jeff, and others. I had to explain the whole situation over and over again, and they say it is up to us to have the information on the check in question sent to them. Even though it was their error. My wife is quite upset over this because she is handling this paying arrangement for her mother, 94 years old, and doesn't need this aggravation.

I was with DirecTV for several years and never really had any issues. I canceled the service to go with another provider in December 2009. DirecTV said that they would ship me the boxes for the receivers. They sent one box and I sent back the DVR receiver. No other boxes came ,so I called and a woman said she would ship them out. Around 6 days later, I contacted DirecTV again inquiring about the boxes and ended up with a "gentleman" who became rude in the conversation and in turn so did I which I then ended the conversation.

On 2/17/10, I received a bill for a Pay Per View charge dated 2/12/10 to 3/11/10. I contacted DirecTV and stated that I did not have the service then. Sally explained that the movie was from 2006. When I asked Sally to speak to her supervisor, I became "disconnected". I called back and spoke to Natalie from Alabama and spoke to her for 45 minutes. I asked for documentation stating that I had never been double billed for this movie. She could not provide me with this nor a fax number in case I had a bill. She then laughed and stated that the charge was only for $3.99. I then stated that she should take it off then since she could not provide documentation. She stated that her records cannot go back that far now and did not/would not elaborate on it any further. I feel that if you cannot provide documentation for a service, then how do you expect someone to pay for it?

In December, DirecTV agreed to upgrade my service to Choice Xtra and DirecTV DVR for $66.99 monthly and required a 2-year commitment for the free DVR. This month's bill was $70.99. I questioned DirecTV, and they claimed they're entitled to raise rates, but I'm not allowed out of the 2-year commitment. I know this is unethical, but is it legal? I couldn't afford the $4 rate increase, so I downgraded my service to $65.99.

I discontinued service in June 2009. DirecTV continued taking money out of my bank account, so I fixed it to where they could not remove money from my account. But they continued to bill me for monthly services to the tune of $341.42. After several threatening letters I paid the $341.42. Then I received a bill for $5.00 late fee which I paid. Then on January 6, 2010, I received a bill for $47.59 and paid that. I paid $393.01 that I felt like I did not owe in order to not receive a bad credit report.

The DirecTV was installed on 5-26-09, Billing Account no. ** (by phone). Order support phone no. 888-355-7530. We were to receive two DVR(s). I received one. I was told to call back in a week. I did. No response. I called back 3 times. No response. During the first week of service, I called to report an outage on one of the TV's (in LR with no DVR (it was supposed to have one there also). Three times a service man came out to fix it. It worked for several hours then went out again. I continued to call and they hung up on me. I called to discontinue service; again, a hang up. Finally, I disconnected them and called Time Warner Cable. Following that, I went to my bank to make a deposit only to discover that DirecTV had withdrawn over $500+ from my account. They had still not contacted me.

The bank told me they would return the amount that DirecTV took from my account if I would deposit the same to match. I did. The bank then states it cannot since I had a contract with DirecTV. The bank contacted DirecTV and requested they send me the contract. I told the bank and DirecTV that I never signed a contract (I turned my home upside down looking for the thing. No contract. I never received a copy of the contract I supposedly signed from DirecTV. DirecTV told the bank that I would receive a box by FedEx to send the DVR back to them. I did receive the box with packing/tape. However, having worked for Public Storage, I knew the DVR would not get there in one piece. The box was not the correct size; they had enclosed "one" piece of tape that would not secure the box from opening. I was told by the employee of Public Storage that they had seen this before. If I used a more proper box with better packing and proper type of tape to secure the box, DirecTV would state that the DVR was damaged and would not return the $175 deposit for the DVR to my bank account. The address where I sent the box was different than who delivered it. He was a contract employee and had no idea how to get in touch with him.

I received letters and all sorts of other things in the mail and on the TV about DirecTV's bundling services and how much they can save a person. As I was already paying AT&T $87 for phone & DSL, plus knew TV programming was going to be around $80, I thought the bundle would save me quite a bit of money. I went on the website and they claimed the same thing and claimed they are "partnered" with AT&T to offer such a good service package price. Okay, I called, purchased the package and was given the breakdown of my rate which in the end would be around $87 total. I was transferred over to the "Bundle" dept and given a Confirmation number, fine.

The tech came out that Saturday (Jan 2) and the TV was fine. But I still had no telephone or DSL. Time went on and there was still no phone. I called back several times, was transferred all over the place, to no avail. Then AT&T called and claimed to be having trouble getting my phone put in; this went on and on giving me several install dates but then cancelling. I called DirecTV back and reminded them about their "partnership" advertisement, which is clearly worded on the website as such. I told them they should be involved in this because this is what they are advertising, but they could do nothing about my phone service because they were not the phone company. They are clearly working as partners and as such it was their place to speak up and make their partner live up to the phone end of the contract. They said it was not their responsibility even though it was advertised as such!

They then turned around and told me I did not sign up for the "Bundle". I gave them my number and they found the number was indeed associated with my name but there was no information on the screen. That is not my fault that their phone representative messed up, but by having the confirmation number it proves I spoke to someone. They said without screen info, they would not honor the confirmation number. I asked them how they thought I got the number and they said they could not explain it but with their screen not being filled out, I was out of luck. What? It sounded to me like one of their reps had messed up and they did not want to own up to it. I did not just make the number up; it was given to me when I first called.

I ended up calling the Public Service commission about the phone company, who missed yet another install deadline. I was having to go over to my estranged husband's house or ask friends to use their internet services. Well, I finally got tired of not getting phone service and no help with DirecTV's "advertised partner", I called a cable service who came out and made it all happen in one day. AT&T had finally come out with some partial service 2 days before the cable guy showed up, but by then I was livid and tired of having to go other places to use my computer.

I called DirecTV to cancel and they insisted even though all my services were not completed I still was in a "valid" contract with them. They never would accept the explanation that if they did not fulfill all the terms they are clearly advertising that the contract is not valid. I told them I would pay one bill just to keep my credit intact, but would dispute any further charges. He told me I had 60 days to dispute the charges; and that the charges would apply in 3 months.

I got my credit card bill the other day and they did not give me the chance to dispute the charges. They placed $300 against my credit before the week was out! Now, not only did I not receive the advertised package even though I have a confirmation number, they did not even give time for any dispute to go through, they just took my money.

In January, we had a problem with our reception. A service representative came to our house to investigate the problem. He discovered that the eye on the satellite was faulty and replaced it. In February, we received our bill with a $49.95 service charge. When I called to dispute the charge I was told that they would apply a $35 credit but we would have to pay the remaining $14.95, and suggested I add their $5.99 monthly protection to avoid this service charge in the future. I emailed DirecTV and they replied that they leased the equipment and as such the service charge was not their problem and I would have to pay it.

This is just a marketing strategy to force customers to pay extra monthly fees for their protection plan and as such is an unethical way for them to avoid taking responsibility for faulty equipment provided, delivered and installed for them. Once our contract is over, we are hooking up our computer to our TV and watching television shows via the internet for free. We may not be able to record what we watch and we may not have some "perks" but at least we won't be paying an outrageous monthly fee to a company that manipulates their customers in this manner.

I order service for 18 month for flat rate I was charged double for first 6 months. I order DVR the service did not install line for me to watch TV while recording. I discovered I call was told my problem was a second line. I would be charge $49.00 for them to come out and put 2nd line in which should have been installed at first it not my fault. I want to cancel. What do you suggest?

On or about 20 Jan 2010, I called to cancel my service with DirecTV due to repeated experiences with rude customer service representatives and supervisors. The person I spoke with apologized and said that I had earned a $120.00 credit since I had been a customer in good standing for so long. He explained that it was not a monetary amount that could be mailed to me, but it could be applied towards services. Since I owed a balance of about $68.00, I asked if I could apply that credit to my final bill and the representative said "Yes, you can apply the credit to your final bill, and in addition I would have about a months worth of service covered by that $120.00." I agreed for the time being.

On 8 February 2010, I received a bill from DirecTV in the amount of $11.26. The bill reflected the $120.00 credit spoken of back in January by the representative. However, I still was not satisfied with the service, and wanted to cancel my bill. The representative said that he was going to take back the $120.00 credit that was already applied to my bill and re-bill me for a larger amount. I asked to speak with a supervisor. The supervisor also said they were going to take the $120.00 credit back and re-bill me. I do not think this is fair, to tell a customer that due to their 10 years of loyalty that they have earned $120.00 in credit which could be applied to their bill, and then take that back because the customer is still not satisfied and wants to cancel the service anyway! Nor do I really think that is legal.

The consequences are that DirecTV was directly misleading and have now caused me additional bills above and beyond the $11.26. They said, I owed after the credit was applied.

DirecTV is over billing us for early cancellation. We are willing to pay the correct amount of $336.00. We will not pay a penny more $549.50. This will result in a bad mark on my credit if it is not settled. I will not pay false charges.

I signed up for DirecTV Choice Promo and was asked if I wanted to try the HD for an additional $10.00 a month. I agreed with the understanding that I could make changes to my account at anytime and there would be no charge. So I try the HD service and find that I don't really watch it all that much. So I make the call to cancel it. I am told that I can cancel the service but I would have to pay to have my box replaced with a non-HD box and the charge for that is $50.00. I asked how much to cancel the service, and I was told $300.00. How can companies like this exist in this day and age?

Installation was requested for 4 TVs at my residence. After multiple attempts and a home visit by supervisor, they were never able to get the service working on the TVs. They ran new cable and spent 10 days trying to get it working but still it did not come in correctly. The service was disconnected on March 10th, and the hardware received by DirecTV on March 17th, 2009. Because the service never worked correctly, the agreement for service was never met, yet DirecTV keeps sending the account to collections, first in June of 2009, now again in January of 2010.

I was assured by Dakota in June that this charge would be removed and that they had made an error in sending it to collections since the service never worked. Now I have to go through this process with them again after they have sent the account to yet another collections agency. The bottom line is, if the service had worked we would have kept it and paid for it. The balance of $496.60 is what they are trying to charge as a cancellation fee when it is not our fault that their service does not work in our area.

I upgraded a receiver from standard definition to high definition in February 2009. DirecTv never told me this re-started my two-year contract. When I canceled my service with them in January 2010, they told me I would owe an $80 cancellation fee. I didn't like it, but it did not seem overly unfair. Then they sent me a bill for $240 and explained to me that my contract re-started when I upgraded one of my three receivers.

"This is outrageous," I told them. But they will not budge. I did some research online and have found they have pulled this same trick on literally thousands of people. There are now class action suits in California and Washington regarding this exact issue. Hopefully, one will happen in Texas, and I can sign up.

We moved out of our home in January of 2009. When we were moving we called to cancel the service and we were told that we could suspend it until whenever we could re-instate service in our new place. We explained to them that we didn't know how long it would take for us to find a place to live where we would need the service because we moved in with my parents and they already have DirecTV in their home.

They said that as long as the suspension was in place there would be no charges incurred for a period of six months. We never got suspension terms and conditions. When we called to cancel in January 2009 we also told them our new address and paid the remaining balance on the account otherwise it would not had been able to go into suspension. In July/August we got a bill saying we had an outstanding balance because the account was activated by their system automatically after six months. We told them at that moment that we would pay the new outstanding balance and cancel the account.

Again, we were told we could have another suspension in order to continue being customers of DirecTV. They said that they would credit the account to get rid of those charges if we agreed to suspension. All we need to do is let them know when we are able to re-instate service if conditions change prior to the six months ending. We agreed to suspend and in November we got another bill (by the way all the bills only got to us because the post office forwarded them to our new address which means they never updated our address).

We called back and asked them why we were being charged for a service that was suspended for six months. They said that because we need to let them know if we want to continue suspension every three months not six months. So, they ended up giving us a credit because their system automatically activated the account and they wanted to keep us as customers. It is now January 2010 and we are being billed an amount due for service that is not connected but is activated by a system. Their automatic system needs to be investigated.

How can they be charging a service that is not connected simply because a system activates an account. It is unreasonably foreseeable and unfair to those who in good faith want to continue being customers of DirecTV. With people losing their homes or moving to places where they can not have a DirecTV dish, it is unreasonable to charge for a service that is not being used. Can't this be tracked through the cards installed in their receivers? Or have a clause in their contracts that have suspension terms and conditions just like cancellation terms?

We liked DirecTV and have actively been looking for a place of our own and re-instate their service, all they did was lose 3 customers; me, my parents, and my aunt in San Diego are going to get rid of DirecTV.

I cancelled my service after one year because DirecTV failed to provide the service I was assured I would receive when I subscribed in October 2008. I was told by the customer service representative who signed me up that I would receive network television. I did not. It took several months and repeated calls to get some cooperation. I was provided with two of the networks, CBS and NBC, after six months of calls. I still had not received ABC and Fox at the time of cancellation; these are two networks I wanted to watch the most.

When I called to cancel my service on 10/15/09, Reginald informed me that there was cancellation fee. I stated that I didn't feel that I was responsible for the charge. Had DirecTV provided that service I was promised, I would not have had to cancel it. Well, I did not receive a bill, so I was under the impression that my explanation was satisfactory. Today, three months after I cancelled, I received a letter from a collection agency, Allied Interstate. Rhonda of DirecTV customer service was not able assist me in this matter nor would she connect me to a supervisor who could. She would only provide me with the address above, but no phone number.

We were solicited by their representative to switch from Dish Network who we were with since 2006. The premium package solicited included the complete sports package as a bonus for signing up, which was to be free for 3 months and then cancelled if so desired. Their company is charging us for NFL package which we never ordered. Furthermore, the company's advertisement of $79 for the first year is false. We were never told that this required rebates to be applied much later. Compounding this is the fact that they responded by declining the rebates. On top of that, the technician caused a construction delay that cost us about $500 and left our wall completely exposed.

We are seeking legal representation at this time and will not pay another dime till this bill is adjusted correctly as solicited. What is the complete sports package? We never watch NFL game that was not on Basic TV. Why were we lied to about the monthly service fee and free sports package? They owe us $500 for construction. That's over $1000 of fraudulent rip-offs and damage, not counting the credit contest.

One year ago had contracted with Verizon for $79.99 a month for (cable, phone and TV). They broke the contract. All of a sudden, DirecTV starts telling me I own them $500.00. I never had a contract with them, Verizon somehow did. Verizon broke the contract with me so it was void. This DirecTV who I never ever had a contract with has been harassing me for a year and have given me bad credit. I can't get a credit card and these people keep writing and calling me. They ruined my credit for a company I never had a contract with.

I moved in October of 2009. I took advantage of the Mover's Program. I was informed after our move that with my new service, I would receive Showtime for 3 months for free. I received my first bill in December of 2009 and had been charged a partial month of Showtime at $1.30 and a full month of Showtime at $12.99. I called and talked to a service person who informed me that they would credit my account. I received my bill in January and once was again charged $12.99 for Showtime and given one credit of $12.99. I contacted Direct TV again and advised them that they still owed me a $12.99 credit.

The first person argued with me that I have to pay for the service first and then it would be credited on the next bill. I told her it was supposed to be free and if it wasn't free, I wanted to cancel. She transferred me to the cancellation department where they told me that Showtime was free for three months and I could not cancel in the middle of the promotional period. I insisted that the service was free and I wanted my credit back on my account and wanted Showtime turned off. Showtime was turned off on January 19, 2010. When I received my bill in February, they had only credited my account $9.96 instead of $14.29. I contacted them once again and was advised that I had ended the program in the middle of the month and therefore only received a partial credit. I repeated once again that the programming was free!

She repeated the same thing over and over again until I asked to speak with her supervisor. She then offered to give me another 3 months of Showtime for free which I declined. I then spoke with a supervisor who told me the same thing. I had ended the programming in the middle of the month and therefore only got a partial month credit even though the programming was free! I threatened to file a scam report on them with the attorney general's office and she offered to waive my DVR fee for the next 6 months. We will see if that is reflected on my next statement in March. I am not holding my breath.

When I signed up for service in the month of October I specifically asked DirectTV if they would charge me to move since I had heard that they do charge and I knew I was moving in a few months. The representative on the phone as well as the person who came and installed the equipment stated no that there was no charge to me when I moved and they needed to disconnect and reconnect the equipment.

After calling DirectTV and speaking with a representative and their supervisor Nick, they stated that there is a fifty-dollar charge because it has been less that one year that I have had the service. I told them that I had asked about the policy when I connected the service and they told me there was no charge. They told me that they know the sales department is deceptive and that they are trying to get their policies changed. They are still charging me however even though they admitted to me they knew I was lied to by their associates. My only choice is to pay the fee or cancel my service and pay a $400.00 termination fee.

Upon installation, I was told about a monthly rebate of $16 if I did everything I was told before 60 days were up. Well, I followed the instructions to the letter and kept getting a runaround until the 60 days were over. Then they told me it was over the time and then they could not find my rebate form that I did thru the mail and also did over the internet. They also had told me my bill upon ordering would be approximately $60-$65 a month with tax. My bill every month is $97.00 for the past eight months since it was installed. I am devastated that everything they told me was a lie and am having a hard time paying the monthly charges as I am a senior citizen and live on Social Security. I think they took advantage of me because I'm a senior citizen.

In August of 2009, a relative called DirecTV because they wanted to get DirecTV, but the relative did not have a debt or credit card. So I let my sister-in-law call and place order of the $19.95 on my debit and I was told by DirecTV that in 3 days that amount would be returned to my account, that it was just a hold and the amount was waived, because I was not the one getting the service. I asked, before I did this would any charges ever be put on my debit card and DirecTV told me no. Today January 27, 2010, DirecTV took $849.29 out of my account using that debit card number from 8-25-09.

I have never had service with DirecTV. I have never had an account with DirecTV; I never authorized for $849.29 to be taken by DirecTV because I have never had service with them. When I first called DirecTV, a supervisor hung up on me and said they could not help. I called back and DirecTV said that they would look into it and if that was charged wrong, it could take up to 8 to 10 days to get the $849.29 put back into my bank account. Because of DirecTV taking $849.29 for services I never had, I am overdrawn at my bank. I had to cancel my debit card. I am looking at overdraft charges and I can't use my account for 8-10 days because I am in the negative, and all because I have never had DirecTV.

My husband and I first signed up for DIRECTV when they were offering a promotional rate of $39.99 a month for one year. We decided to get the cable for our sub-letter who was going to be occupying our house for the winter. By the time they came to install it, we were already 2000 miles away, but the upstairs neighbors who are good friends of ours agreed to be there for the installation.

Apparently DirecTV could only do HD installations in our area, which comes with a 2-year contract only. They failed to notify us of this at any time either verbally or in writing. They failed to tell our neighbors this during installation. We never signed a new contract agreeing to this. They went ahead and put in the HD gear (we don't have an HD TV) without our or our neighbor's permission or even knowledge. We found this out when we called later because they failed to charge us the promotional price we agreed to. They were charging us more for HD, they said. They at least took off the extra HD charge.

The next fall we moved to work at a camp where we didn't even have TV, so we put the service on hold. This seemed easy enough. When we went to reinstall it, our promotional price apparently had been ticking away and hadn't been on hold with the service, which they conveniently failed to tell us. My husband mostly dealt with them, so I don't know all of the details of multiple long conversations he had with them. I do know on at least two occasions they agreed to give us our promotional price back and also return us to the one year contract, which would be up in 2 months at this point even with the time on hold, not soon enough. He got the first name and ID number of the customer service representative each time thinking it would protect us.

When we called back later to have our service reinstalled now that we aren't living in the woods anymore and they had no record of these conversations, of course. Currently, we are paying the promotional price and get some extra channels thanks to finally speaking to a manager who was able to do something. Unfortunately, he says he can't do anything about the 2-year contract. We didn't sign it!

We are considering taking legal action. We are going back to the camp in the spring and our second installer told us that if we have a letter from our landlord that it can't be installed, then that should cancel our agreement. I see some stories on here where that didn't work, though. The 120-year old camp will surely not allow us to put a dish on our historical cabin. I'm sure there would be no service there anyway since it's deep in the woods! We really don't want to be in a relationship with them any longer than we have to for obvious reasons, but also we will be going into the Peace Corps within the next year and won't be able to utilize their service if we wanted to.

The guy who installed it the second time was the only person I've dealt with in their company that I liked and trusted. He was very candid, telling me that he should get free service as an employee but they mistakenly charged him $500, which they refuse to return. He also told us that regular non-HD service should be available everywhere and that this was probably a lie or a mistake. A week later they called us asking if we wanted to participate in a survey about our experience with installation. I was happy to give him a good rating but wished they have asked about the rest of our experience with their company! We will have to pay for an extra year of unwanted service or cancellation fee if we can't prove we never signed an updated contract for 2 years.

We have been working hard to save money so that during our service in the Peace Corps I can pay my student loans and our life insurance. If we have to pay for this, I won't be able to have life insurance since it's about the same price. Or we won't be able to serve in the Peace Corps, which has been my dream for 12 years now. We've been on a waiting list for 8 months now. We can't afford to have DirecTV keep us from this dream. There was a reason we only agreed to a one-year contract since we were planning ahead for this.

I was charged an early cancellation fee even though I signed up in Sept 2007 and cancelled in Dec 2009, which was well over the 2-year commitment. Also, I was charged $26.90 for one day of service as I paid through Dec. 15 and cancelled on Dec. 16. When I called customer service, they said because the DVR recorder I had paid over $200 and was supposed to be purchasing became defective and I returned it (as per their direction) in April 2008, I was threatened that if I did not return the DVR recorder, my credit card would be charged $400.

I contacted DirecTV on Saturday and spoke to the billing department. They agreed to credit my account and they would adjust my bill. I did not owe a balance. However, today just 2 days later, their collection department called saying I still owe the full balance of $186.90 and the billing department can't adjust anything. I am out the $233 I paid and was lied to as DirecTV claims the money I paid was to "lease" the equipment and even though the first receiver was defective and charged $160 in termination fees as they claim my "2 years" started in April when they replaced the recorder I apparently never own. On the local News Channel 9, numerous complaints were filed about over billing and early termination fees. Yet DirecTV has not been investigated. Consumers are being victimized and lied too. A class action suit should be brought against DirecTV for fraud.

I entered a 12 month contract on 11/24/08, of which I have a copy of. I called DirecTV on 01/11/10 and asked if I cancelled, would there be any further charges and they said no as long as the equipment was returned within 7 days. After I cancelled, they sent me a bill for $64.12 which they say is an early cancellation fee. They say their records show I have an 18 month contract. They said all their customers are on 18 month contracts and it doesn't matter if I have a signed contract for 12 months. They said they will send me to collections if I don't pay. I believe a signed contract supersedes what their "system" says and they should honor it. I never verbally agreed to 18 months either.

I have called this company over and over and over again to tell them this is not my bill. I wish someone will do something about this pain in my rear bill. I've called DirecTV and they keep saying, "Are you sure this is not your bill?" I replied I'm sure. I only use cable. They said I lived in San Bernardino. I never had. I just moved to Fontana for the first time in my life. Please help me resolve this problem. Thank you for your time. They are dragging in my name through the mud and I'm tired of the same old thing. They gave my name to some attorney.

Unexplainable charges they would not rectify. Stealing money from my personal bank account, which was eventually refunded after my bank got involved. Hanging up phone, refusing to correct bogus charges.

My checking / debit account was charged a fee for early cancellation without notification of amount or reason for the charges. No bill was sent. My wife had paid the past due amount in full and told them we had moved and wanted to pay all charges due, and was told (1/14/10) that there were no other fees and no need to return any equipment. We got a recorded message on the (1/19/10) that a box would be left at our old address. We don't live there and to leave equipment. On the 21st, my bank account is charged 357 dollars without prior knowledge of charges (stealing) ending up with overdraft charges, etc.

DirecTV just withdrew $1104.55 from my checking account. The account is not even mine and they refuse to issue me my money back. I never authorized this withdrawal and called them immediately as soon as I was aware of what occurred. Is there anything I can do? I already contacted my bank and they stated that because I had let them use my card to pay on that account at one point, then they just used that to cover the outstanding balance on that bill.

I recently received a free upgrade to DirecTV HD DVR a few months ago (about 2-3 months). The price they offered me is not what I was paying. My bill went from being under $90 a month to well over $100 closer to $200. I decided to try Verizon FiOs since for less than $100, I could get HD DVR and home Internet. I called DirecTV to cancel my account and the representative got rude and didn't want to be helpful after I told them I had Verizon. Then, he said that I was going to be charged the $377 because I would be breaking a two-year contract. I told him I didn't know I had a two-year contract. I was given a free upgrade but he didn't care.

He said that I had to pay it and refused to give me more information. He just kept repeating the above information. I called today too and the representatives were rude and so was the manager. The manager told me that they all agreed that I have to pay that bill even though I told them I was unaware of a contract and it was a free upgrade. They didn't care.

I feel that they were rude and unhelpful because they know they can get away with stuff like this. No one will help us customers out, especially not the BBB which is a joke. I hope people out there be careful with DirecTV. I was with DirecTV since 2001 and will not be returning. I will be disputing this with the DirecTV main office but they already told me it is non-disputable--go figure. They know exactly what they are doing to customers and I see from reading these complaints that I am not the only victim. Something needs to happen--but what? How? That's the problem.

When I first signed up with DirecTV, I thought that they were better than Comcast. I was told many things and that my monthly payments were going to be $45.95 with tax the first year and then it will be $54.95 with tax. Well, every month, my bill was not correct and I had to call them each month so that they can fix the problem. I got two boxes installed at the old location that I was.

I moved to a new location and requested a third box for my son's bedroom. I was never told that there will be a second contract added to the current contract. When I called them last month to discontinue the service, that's when they told me that I had to pay them the current balance of $134.18 plus $300 for the 3rd box that I got. I asked the service rep. to explain the situation and that's when he told me that there was a second contract. I told him that it was impossible because this was never explained to me.

Now, I received a new bill for $204.93 and when I called them today, the lady that took my call was telling me that if I don't make this payment in two weeks that they will go into my checking account and will take the money out without my permission. She said that my account was sent into collections and I told her that I haven't received any collection letter and called me *** and hung up the phone. I called DirecTV again and asked for a supervisor. I got her on the phone. Her name was Faith and told me that she couldn't help me because their calls are not recorded and told me to file a customer complaint but the website she gave me is not available online.

I was billed $200 for an early cancellation when I was a customer for five and a half years at one residence and over two years at another. DirecTV combined two accounts into one and charged $45 without notification. Also, they did not cancel the account in December 2009 as requested. They finally cancelled the account as of 1/18/10. I cannot get DirecTV to understand and correct the errors; hence, my credit card is being charged for these charges.

I was charged for equipment that I was told I wouldn't be, billed for services I did not order and when I questioned a check that was sent in and deducted with a different amount than what I sent in, it was continuously ignored. I was billed at a different rate and for premium channels I did not order and tried to have removed repeatedly. I spent money and time not to mention the frustration of dealing with this over a period of many months. The aggravation alone has been substantial.

The same old song and dance everyone else has complained about. They charged me for the 3 free movie channels. They didn't give me my rebate price. They said I didn't sign up, which I did. My bill in 1 month went from $60.00 to $301.15 with no changes on my end. I have been hung up on multiple times and spent many, many hours on the phone each month when the bill comes to get my bill straight. I would love to join a class action lawsuit.

I filed a complaint, which DirecTV sent a response, and the Attorney general's office said they were closing my case. I sent an additional email explaining more about the double billing, and the one month payment in advance without a refund, and have not heard back from the Washington AG office. As far as I know my case was closed, because of a standard response from DirecTV.

I ordered DirecTV at an advertised price that was not on the bill at all! When I tried to contact DirecTV, I was "given the run around". When they came to install the cable the man took off my outside antennae that was on the top of my house. He said, "Do you want this?" At that time I was thinking about future TV without the DirecTV. So I said no. I don't know what ever happened to my TV antenna.

I think he might have kept it! After a couple months of horrendous bills from them, which were way over the advertised price that they had advertised, I cancelled service with them. Now I cannot get anything on my TV. My con came over and said where is your antennae. I said I don't know, I think DirecTV kept it! He said that Ii shouldn't have given it to them--at that time I realized it, too! I don't know how this company gets away with its false advertisement!

I signed up for a $29.99 rate switched to a plan for $34.99 soon after. I was asked if I wanted HDTV. I turned it down many times. My first bill a month and a half later was $190.56. No one can tell me why I talk to billing. They transfer me or hang up. I asked to speak to a supervisor. I was given a few answers. None of which explain the high bill. One is that I have HDTV. I told her I turned it down. She said you were there when the dish was installed so you have to pay. I told her I have no idea what an HD dish looks like.

I stated that the bill I had said I owed $190. She said I told her I had not received a bill which was a lie. Everything I said she tried to turn around on me. She would not listen and would not let me talk. I asked to speak to someone higher up. She said I could just cancel and pay over $400 in cancellation fees. I told her I had DirecTV for years and had been without it for under a year and never had a problem. I just wanted to know why my bill was so high. Yet again, no real answer. I was told the credits don't kick in until the 21st each month.

She said she could cancel the HD but I would have to pay for what was used. I said so someone on the computer can put whatever they want and I have to pay for it no matter what. She said yes. I said I wanted to speak to a manager. She, after over a minute of silence, said she would call back within 48 hours that was a week ago. I cannot get any answers. I even wrote an email the to CEO. No response there either.

In July 2009, I signed up for the Verizon/DirecTV bundle. It was supposed to be $99.00 plus tax. My first bill was $224.00. I called to question the amount several times and told them I would only pay what I owed. Two weeks later, I got another bill for over $500. My service had been on a little over a month at this time and my bill was over $500. I called again and complained and this was the pattern for the next several months. Finally, in November, I spoke with someone and they gave me a thirty dollar credit.

Every single time I talk to either company, they pass the blame on to the other company. Yet, they claim they cannot talk to the other company. I was told I would have to pay $360.00. I told them about the service being terrible and being over billed. I told them about all the complaints online and how they have such terrible service and I will make yet another complaint with consumer affairs and FTC. And the response from the supervisor, Jessica, in the cancellation department was, "whatever, do what you feel you need to do."

I cannot believe that any company could be so rude to their customers and have such unfair business practices. Avoid DirecTV and Verizon at all costs.

On November 29, 2009 I cancelled my DirecTV as I could get Comcast TV, internet and phone service at about $30 more than Direct TV (TV service only). Why are they charging me $280.00 early cancellation fee? I never heard of an early cancellation fee before I received their final statement in early December 2009. I paid them the balance of $106.06 today for the last month of service for November 2009. I still have this $285.00 balance for early cancellation. I asked if I signed an early cancellation fee agreement and they said no. Why do I have to pay it? I never heard of it. We are going through mortgage modification program and my husband was unemployed for most of 2008 and 2009. He is currently extremely under-employed.

I signed up for $29.99 per month service and was charged $100.00 per month. After much going around, we were told the monthly charge would be $69.00 per month. When bill came we were given a $100 bill again. After we called again, they said that was a promotional price and that it ended the day before even though we had letter from them that it would be $69.00. So after many frustrating calls (including so-called supervisors), we cancelled and got another surprise. $336.00 early cancelation fee, which is in the bill collector's hands. Already, we filled this with NC Consumer Affairs. Hope you can straighten this out. Stop ** the average people. Their dish is still in my roof along with their holes in my roof. And they want more money!

I was cheated, the bill was supposed to be $29.00 a month w/free upper channels, but they charged me over $60.00. I told them I couldn't afford that so I canceled, before I had time to return unit they took $450.00 out of bank after I asked them not to, left me in trouble for the month. I am disabled and I told them that, and next month the rest will be taken out, of the bill of $650.00, the bank says nothing they can do, need help real bad, I am bi-polar and caused me grief and confusion.

In September of this year, I received my DirecTV bill email. I went online to DirecTV's website and paid it, with my debit card. Two weeks later, my service was interrupted for nonpayment. My husband called and explained to the representative that we had paid the bill online. She gave him a fax number to fax the bank record, so we did. Two weeks later, our next bill came out without the previous payment on it. I called once again and was given the dispute fax number to send in the bank records, so I faxed it in. Another couple of weeks went by with no word on it. Thanksgiving day, we got up to find that they have suspended our service again. We were moving the day after Thanksgiving so we didn't have time to address it and we moved. I called in to transfer our service and was told that I had to pay my bill to a zero balance before they would transfer the service I explained that I only owed one month and that we had sent in two disputes regarding our balance and that I would pay the last month's bill, but not what I had already paid. They still refuse to transfer service.

On Monday 1/4/10, I got an email saying that they had disconnected our service due to nonpayment. I also received two more emails saying that they had shipped boxes to return the equipment to them. On Wednesday, 1/6/10, I logged in to check my bank account information to find that DirecTV had debited my checking account for $1,172.57 with no notice. FedEx had not even delivered the boxes until 2 hours after they drafted my account. I called the bank to dispute the charges and they said, "Well, DirecTV can do that. When your installer came out, the paper he asked you to sign is not just a statement that he installed, but on the back of that, there are a million terms and conditions you agreed to; one of which is saying that it is okay for them to debit your account when service is disconnected for any remaining balance."

They said we owed them $450.00 for service then they charged us a $265.00 early termination fee even though we had our service for three years and thought we had only signed up for 48 months. Apparently, when we switched the box in our bedroom to a DVR, it automatically renewed our contract. Then they charged us $445 for the unreturned equipment before we received the return boxes. DirecTV has very deceptive practices and should not be allowed to do these things to people.

My story seems to repeat some of the circumstances others have reported, which simply proves a pattern of conduct by this dishonest organization. I began with them in August of 2007. They had a special price that included two free leased boxes. When I called them, I was given the opportunity to purchase the boxes or would have to pay a monthly lease fee. I was told the purchase price would be $100 each for two boxes. This was the same price Best Buy charged for the boxes. The boxes did not include DVRs, although the special indicated they would.

I purchased the boxes as well as a protection plan offered only to individuals who own their boxes. As they explained, since I would be owning the boxes, instead of leasing them, any service on the boxes would be at my cost. Had I leased the boxes, problems would be DirecTV's responsibility. I purchased the boxes and paid the monthly $5 protection fee. When I received my first billing, it included both a lease fee and the protection charge. I called them in September 2007 as I was being billed improperly. I explained the situation and the rep agreed. Why would I pay for both a lease and protection on equipment I do not own?

The rep stated I was not being charged a lease fee but a fee for the second hook up. I asked why it was called a lease fee on the bill and they rep stated that was simply how they did their billing. This was DirecTV's first act of fraud. I did not find the out until two years later. I continued to pay the ever rising rates, which increased from $87 a month to $115 over two years while the number of provided channels actually decreased. When I canceled my subscription in December of 2009, and paid my final billing, I thought things were done and over. I was wrong. DirecTV then immediately charged me $250 for the boxes that I already owned. They insisted the boxes were always leased, but did have a record of my phone call of September 2007 and even had the fact that I insisted at that time that I owned the boxes.

DirecTV claimed I was advised that they were leased and understood. They could not answer why I was paying a monthly protection fee on leased equipment. They then claimed I insisted on purchasing an item I did not need. What a load of crap. Why would anyone pay a $200 lease fee and also monthly lease payments and then a monthly protection fee to protect equipment that they do not own? DirecTV simply lies to its customers and will say anything to steal money from them. They then billed the entire amount to my credit card without my authorization. When I called them, they refused to give me anyone's complete name.

I am certain this is done so they can deny anything they say at a later date. I am disputing this claim. If you wish to be lied to and have your money stolen, DirecTV may be the company for you, but if you do not wish to be victimized, I would recommend you avoid them.

I was a perfect customer and I paid my bills on time. I tried to use the order pay per view service but without a phone line hooked up to the receiver box, it would not allow to order content. After moving and canceling my account, DirecTV asked me to send back the receiver and sent me a box with postage even though they had charged me to purchase the box from the beginning and I had no proof that it was on a lease as they told me. I would be charged extra if I did not send it in. I sent it in and two weeks later, I received a bill for $100. I called their customer service and they told me that I had ordered pay per view UFC fights on the receiver and they found out once I sent the box in.

I told the representative that I tried to order those services but they never worked because the phone line was not hooked up. He gave me a mailing address for Bill Dispute after putting me on hold for 15 minutes. No email, no phone but a mailing address! It's 2010 DirecTV! Every time it rained the signal would go in and out and I even had the signal go out for days at a time randomly. I never was credited on my bill for those days and it was obvious on the call to the representative that he wasted 15 minutes of my time to act like he was helping a customer when really he just repeated the same **** after putting the phone down to act like he was working. He didn't actually put me on hold just but he just put the phone down.

On Sept. 5, 2009, I bought a new TV from Costco. We were promised 2 rebates from Costco, which we have received. We also signed a 2-year contract with DirecTV. The first year of the contract was for $34.99. The 2nd year was for $70.99. I sent in my first month's billing along with Costco receipt to DirecTV Offer, 361-68, Box 751404, Elpaso, Texas.

Dec. - $60.99

So far, I have paid DirecTV $191.29. Even 3 months at $60.99 is $182.97 I think I have paid 4 months on the 2nd year of my contract. I also think, you are not fulfilling your end of the contract, and therefore, it could be void. Also, we had been a very good customer of Dish TV. Please hold up your end of the deal. My first year bill is $34.99. My 2nd year bill is $70.99.

In October of 2008, I ordered a triple bundle service with Verizon (including internet, phone and DirecTV) for 1 year agreement. At no time did I deal with, send payments or have any contact with DirecTV. I paid my bill timely to Verizon. I was not told of any agreements (through Verizon) with DirecTV. All information I received was over the phone with Verizon. I did not know I was under a 2-year contract for DirecTV only. How can one contract have 2 different agreement dates? No one ever told me of this at any time. After 1 year of triple bundle service from Verizon, I decided to cancel my agreement. I had no problem with Verizon at all. No penalties, no late fees. No difficulties at all. No mention of the 2-year agreement for DirecTV. The cancellation was approved with Verizon, but I had to contact DirecTV to cancel the TV.

Upon contacting DirecTV, they told me I was breaking a 2-year contract with them. I had to keep their service for 24 months or pay a $250.00 penalty. I told them I never dealt with them, that I only dealt with Verizon through a bundling program. I never received an agreement with DirecTV and informed them of my past year of using the service that I ordered from Verizon. I asked why would I be charged a penalty through them after using the bundling for my 1year agreement? I was told that as soon as I had signed up with the Verizon agreement with DirecTV, I was for 24 months agreement. I tried to tell them I only dealt with Verizon and I knew nothing of any agreement with DirectTV. I asked how I could be committed for 24 months with them when Verizo's contract was for 1 year?

At no time did I receive any information about the first agreement. At no time was I informed of a cancellation fee nor did the serviceman who hooked up my TV bring this to my attention. If they had, I would not have gotten the TV hook up through them. I was not told about this two year commitment at any time during all my numerous calls to DirecTV nor did I sign anything, any paperwork, regarding a commitment when I ordered the bundle over the phone through Verizon for the triple bundle. I signed no papers. After more than ten phone calls (to Kim, Dillon, Bill, Yvette and Lucinda, one of them hung up on me, etc.). I was told to change my order to the family deal for $24.99 per month for the next 12 months ($300.00 plus), the lowest package available or be penalized $250.00.

In the beginning of November 2009, I called DirecTV and spoke to Lucinda who quoted me a penalty of $140.00 based on the time used and left. This was on November 11, 2009. I received a bill the next week for $213.00 and when I called today 11/28/09 and spoke to Summer, she quoted me a penalty of $230.00. What can I do? Verizon will not do anything and told me this is a problem with DirecTV, not them. I canceled because of your terrible service and complete disrespect of us as paying customers. The satellite signal is very undependable and the service will be out for hours/days at a time even in nice weather. Your product/service is terrible, extremely low in quality.

It is your company product's fault that I canceled, therefore, I expect that the amount will be removed from my bill by DirecTV. This company and its representatives misrepresented their product throughout my dealings through Verizon. DirecTV salespeople both male and female were consistently rude, patronizing and condescending. This service is disreputable. Customer service is rude, condescending and argumentative. I'm ready to go all the way to fight this, word of mouth is the best form of advertisement around. It will travel fast from person to person and my advice to consumers: Stay away from DirecTV, their product/service is terrible, extremely low in quality. I will also post a copy of this letter on the Rip Off Report and Squeaky Wheel websites.

Please remove this charge from my bill. It is the fair thing to do since there was no signed contract or individual contact with DirecTV. You should remove this amount of money from my bill and everyone else that your company has ripped off. Your company has had these bad reports at least as far back as 2002. There are 38 pages of dissatisfied, displeased, discontented, disappointed, unhappy, frustrated, fed up customers on Rip Off Reports only. I did not check other websites, this one was enough for me. I have contacted the BBB.

I was told I would receive a $10 discount on my bill to bundle with At&t and the discount was $5. I was told my bill would be $59.99 including taxes and my bill was almost $80. I was told there was no charge for a digital DVR box and it would up costing me $100.

They absolutely told me one thing on the phone to get me to sign up then charged me something else. It was nothing short of bait and switch.

Direct TV charged me $280 in cancellation fees, taking 3 unauthorized debits on my checking account while I was out of town and incurring overdraft fees from my bank.

Details of complaint: I have volunteered the past 9 months to put my account with DTV in suspension because I have been unable to afford the $76 per month payment. Currently I am on unemployment insurance and my suspension has expired. Since I still cannot afford this expensive service, I decided to terminate the service. I was charged in 3 debits the balance of my account totaling up to around $240. A $280 charge was on this bill for an early termination fee. These debits were made unauthorized to my checking account while I was out of town causing over draft fees. When I first signed up with DTV, I was never informed that there was a 24 month contract or that any termination fees would be accessed if I were quit my service. I was also not informed when I decided to suspend my service that this would lengthen my contract time by the amount of time I suspended my account and that would affect the amount of my 'early termination fees'.

All that was said when I decided to suspend my account was that it would not cost me anything. I was shocked that they just automatically withdrew money from my account with out my permission. I had no warning that from them that this would happen or for what amount(s) they would do it for. Why three separate transactions, as well? This seems extremely punitive to me. Surely they must know that each time an account had insufficient funds an overdraft fee is charged to to the account. I heard that there is a class action lawsuit a law firm. Can anyone provide me with some assistance to this matter? Direct TV claims that I can appeal these charges, however in the way they have already handled my situation and the situations of countless other customers I am reading about on the Internet, I can't see how they would be very sympathetic to my situation. Already I pleaded with them not to charge me because I can't even afford to continue their service and they heartlessly did it anyway. Please help. Unemployed and overcharged!

DirecTV took an authorized $750.58 out of my checking account on December 16th. My son called on the 18th and spoke with William, he assured it would be put back within 5-7 days, that did not happen, he spoke with customer service, and they told him within 10 days, that also did not happen. He spoke with Lian on December 28th, she said it would be back within 24-48 hours, again it did not happen. I just spoke with Patti, she said she put in a request, and it should take 5-7 days. I'm tired of the run around, I need my money, and I want it back.

direct tv took money out of my account with out permission

direct tv hooked up my service in september and it has never worked right also the bill was never the same they charged me for things i never ask for the nfl ticket at $59.99 a month plus the charge for the direct tv service $29.99 i am on a fixed income and cannot pay such a high payment every month i continuly told them that. i made sever call to direct tv and never got any help with this problem i had the servic only 3 months and i was so fustrated that i told them 12/26/09 to turn it off i have filed acompliant with direct tv and now you. i will not pay another penny to them they only make me upset.

I need this money or I will soon be evicted from my home because they have taken my rent money. they have shorted my acount almost 700 that was my rental money and I still do not have enough to make up for the money I have lost to direct tv stealing my money and refusing to pay it back!

Several months after my contract expired I cancelled Directv & they sent me a statement w/$0 due dated 9/23/09.Right after that,I receive another statement saying $0 due & to look for an equipment return kit to arrive to put the receivers in-that was 9/24/09.I sent the equipment back & figured it was all over with.Then,towards the end of October,I get a statement from Directv with $76.70 due.I had a lot of things going on at that time & I suppose I wasn't paying attention-because I automatically paid it.

Then,I get a letter from Nationwide Credit Inc. saying an unpaid debt of $36.97 has been turned in to their debt collection agency from Directv.So-I go back over my last Directv bills & realize I've paid a bill for $76.70 consisting of 8 pay per view movies I've never ordered & 5 of those are the exact same movie.First of all,I never order movies-second,They couldn't be accidentally ordered because my phone line is not connected to the T.V. So I call this credit agency & explain all this to someone with a nasty attitude who keeps saying that I owe the money anyways.I gave him a few choice words & he hung up on me & that's where I am now.

Because of my dissatisfaction with Direct TV services and business practices I called to terminate service. I had a balance due on my account and of course they wanted to collect on that payment. I told the CSR I only wanted to pay the current amount due, she, however debited my card for the total amount due. I was livid! Of course I was unable to speak back with her because she transferred me to the "cancellation dept" before I could utter a word. I explained what had just happened to the person I was transferred to and he stated he I would have to talk with billing who in turn told me they would return the amount overpaid, they claimed I would see the credit in 3-5 days, of course this did not happen so I called and was told the process takes 7-10 days.

On the 10th day I checked my acct and the money had not been returned and to make matters worse direct tv debited my account $154, I quickly called them and they stated they had the right to debit my account based on my contract. I never knew I was under a contract! I asked them what was the charge for, and was told it was an early termination fee. I explained to the CSR that I was never informed their would be a fee involved nor was I aware they could go in an debit my bank account. I asked to speak with a supervisor, I was told the supervisor was on another call and had one call ahead of me, the csr took my name and phone number and stated a supervisor would return my call in 10-15 minutes. Needless to say that call never came.

I called back again after 3 hours and was finally connected with what was supposed to be a supervisor-she was no help. Also, when direct tv debited my account it caused me to incur $140 in overdraft fees, and remember that credit that was to appear in my acct in 3-5 days? Well now I've been told they will not be crediting my account because that was a valid charge. Direct TV is a sham! Beware! They need to be exposed, I'm thinking of contacting my local news organization. There business practices are shoddy and they are outright liars! For account safety purposes I am closing out my debit card and have ordered a new one. They will not get another dime of my money.

I "came back" to direct TV after deciding comcast cable didn't offer enough programming choice. I'd been a direct tv customer for five years between 1999 and 2004. Then went to Comcast to get a package that included internet. After having tons of trouble with promised and "gone wrong" charges and installations, I canceled them. I specifically asked for an HD ready receiver. The special I signed up for was a free Dvr/receiver for one year plus free installation. After giving them all of my info including debit card (or they wouldn't sign me up) I thought I was getting what the special said.

Only after getting installed and calling about my bill did I find out what I really got. Big Lie # 1: Since I was a previous customer, they started me up on my original sign up date from 8 years ago (making me owe about 2 1/2 weeks extra upon installation) ok you figure that out because I still haven't and they never told me this and I couldn't get out of it. Even thought the installer explained to me that the dvr/receiver he installed would work on my existing older HD tv. He told me to just bring the receiver that was at the living room tv (that I thought was the HD receiver)hook it up and call in to add the $10 per month HD tv charge.

Lie #2: I was not told I was under any contractual obligation. When I did hear about this (it was too late) and I had a two year financial obligation and would owe them close to $400 if I canceled before that time period was up.

Direct Tv has terrible customer service.

Cancelled service in August 2009 and then received a bill for PPV movies dated back from 2007 that were never billed to the account each month. Grandson (22yrs) watch adult movies but they were never billed. If the first movie would have been billed to the account in 2007, no other movies would have been allowed. Don't see how they can bill for movies watched almost 2 years ago. Correspondence was written but they still insist of being paid $163.10. Any suggestions?

I responded to their add last January (2009) and ordered their programming package. Since then I have had my bill automatically taken from my credit card without my approval, which I subsequently stopped. They have over billed my for service and when caught, they have used the excuse that to get the rate that I was quoted, I had to submit for an "online rebate", which was never disclosed to me AT ALL. When I inquired about this "online rebate" they informed me that it could only be accessed for the first 90 days and I was past that. When I said I was never informed of this, their only question was why did I wait for so long. When I signed up they told me that the first few bills would be high but would drop after the discount kicked in and the rate would then reflect the discount.

That never happened and I continued being billed much more then what was aggreed when I signed up. Now I see that the State of Washington Attorny General has recognized their unfair sales practices and is going after them. It is about time! last week I called and spent over an hour on the phone trying to settle this. I was passed from one person to another, each time the person said that I would not need to repeat the circumstances as there would be notes already in place. However, each time I got a new person they acted as though they had no idea what I was calling about.

I eventually asked to speak with a manager or supervisor and was passed to another operator and never got to a supervisor. I supbsequently called approximately a week later. This time I spoke with an individual who flat out said that he would not pass me to a supervisor. I explained my problem and he siad that Directv would not credit me for the rebate so I asked for a supervisor and he asked me "why?" and I told him for the same reason we were talking right now. His answer was that they would not honor the price that I originally signed up for and he again would not send me to a supervisor. this went on for about six times, him asking me why I wanted to speak to a supervisor, me stating why and him denying me. It finalyl became obvious that the plan on Directv's part is to wear you down until you give up.

I paid my bill on 12-07-2009 online with a checking account and they said that it was reverse, but they put the payment in the system and on the new was received. Now they are trying to make me pay that over again. I don't feel and believe that this is right. I've been paying my bill online and did not have a problem until now. They put this 2yrs on you where you cbill that came out, said $77.43 dollars an't leave and that's not right. I would like to handle this without having to get an attorney, because I believe in trying to give them the benefit of doubt. I hoping and praying to get settle.

My dad got sick in July 2009 in Mexico and I had to travel and paid medical bills for him, finally he died in September 2009. With the expenses of the hospital, travel and funeral for my Dad, I owed Dirctv two months and they charged from my checking account without my permission $978.20 in September the 3. They said that was 186.00 for two months, 480.00 to brake the contract and 395.99 for the equipment.

I called my Chase bank and told them that I did not approve that transaction and they should cancel that payment but they told me that they could not do that, I told they that they should protect their customers no Directv. They told me that they were to return the money of the equipment when they received back the DVR boxes. I send them back in September and they told me that they were going to send back them money from 4 to 6 weeks. I received the $395.00 for the DVR yesterday Dec 17.

i thought when i applied i wuz gunna pay $29.99 !! i am pay about $60 a month.. when i call these people sum times they even hang on me or have on hold for hours. theyy have no answer for why my bill is so high !!!>.and now i found out that if i want two cancel i have to pay over $350 .. i dont know what to do ..

We phoned to cancel our service and were informed that because we just got a high definition box that created us to have a 2 year contract with them. I explained that this was not at all mentioned to us and we had to pay 140.00 for the box with a 10.00 per month rental fee. How is the world does that equate to another 2 year contract. I have to pay $440.00 to direct TV to cancel. We need help in getting these types of operations out of business. what can be done?

Without my approval, Directv withdrew a final payment for a closed account and caused my checking account to be overdrawn. After contacting Directv, they promised to refund the $35.00 nsf fee incurred to my account. As of today, I discovered that this was fraudulently told to me and the money was not recovered.

permission, now they billing me for 2 months service...

So far Directv has not only LIED to me, they are like talking to a bunch of trained circus clowns to drive you crazy ON PURPOSE! I have spent more than 8 hours already with these people and my 39.99 bill has gone to over $79. and they are denying everything! You cannot get a hold of ANYONE but their CSR's that talk to you like you are a CHILD! Their offers are BULL and their LOCAL channels are CRAP! The banners say a TOTALLY different program than the depict!

I was a previous Dish Network customer and was learned to DirecTV with a lower monthly bill and the ability to record remotely.

After the receiver and dish was installed I found that I could not view any "Direct On Demand" unless I had a wireless router.

I was never informed of this information either by the DirecTV representative I spoke with on the telephone when ordering the service or by the installer. The unexpected cost was an additional $100.

After 3 months my bill unexpectedly jumped $36.00 because of the added HBO, STARZ! and SHOWTIME. I never watched any program on any of the above mentioned programming and called DirecTV regarding the additional charge. I was told that it would be taken off and that I would receive credit.

When receiving this last bill I noted that the credit was only 10.80 and not the full $36.00 as was expected.

I contacted DirecTV this evening and spoke to Beckie and explained the above situation. I would put on hold as she was going to see what she could do. I was informed that they would not credit me the full $36.00 as it was pro-rated to the date that I called.

I informed Beckie that I never watched any program on any of the 3 premium channels. I was informed that there was nothing else they could due.

I disconnected the service and right after my service is terminated they deducted disconnection fee for 119 dollars on my account without notifying me. When I call to verify about the deduction they told me that it will be refunded 6-8 weeks after recieving their equipment. i returned their equipment and they recieved it on Oct. 30th.

I called 2-3x after they recieved it regarding my refund and they told me the same thing I will be recieving my refund within 6-8 week after recieving the equipment. Today I called to verify 12/9/09 the person I spoke told me that it was never process before and she will start the process today. And it will took me an hour 1/2 to get to this call so much hassled to me.

I was expecting that my refund will be ariving soon but they will start their 6-8 weeks today. So if I did not call they will not return my money. I spoke to the supervisor assigned to billing dept. acc. no. ESQ0351 and he said sorry that he cannot not do anything to expidite my refund so for me this is rediculous. I have to keep on calling them to get my money back.

Directv is a "cable" company with too many reps telling too many different things all at the expense of the consumer. Bottom line is we were charged $489.80 (of which $460 was for early termination) for services we had for less than a week and during that time the services never did work properly.

Due to financial difficulties after being laid off I was unable to pay my bill. After calling to see if I could suspend my services I was told I would not be able to because there was a balance. However, the representative informed me that the services would be suspended and I would be charged $5 a month until I was able to make a full payment.

I was fine with that until I got a notice from my bank informing me that $230.14 had been taken out of my account thus causing nine nsf fees. I had not received a notice, phone call or email before hand. When I called on 10-21-09 to address the issue, Paul told me the receivers and disconnect fee would be refunded back to me in the form of a check and it would take up to 30 days as long as I kept the service. I informed the bank of this promise and they told me to come back when I receive the check & they will refund me the nsf fees.

After a few weeks had passed I called to check on the status of the check and I was informed that a request was not submitted and "Chris" was the representative who told me he was going to put in the request on 11-9-09. I called back today 12-6-09 and spoke with Patricia who informed me I was going to be refunded $113.68, when I asked her about sending a letter to supply my bank with she placed me on hold for 5 minutes then hung up.

I called back and spoke with Vivian who explained that I will not receive a refund check because its policy, I asked to speak to the manager. The manager - William informed me that it was nothing he could do but give me show time for two months. I have been in a run around and it could have been prevented if the associates were knowledgeable out of the four representatives I spoke to only one had adequate knowledge. My bank account is well overdrawn and they are threatening to close it and report it on my credit reports.

Signed up for their service 12/2007. The contractor they used left a mess and an extr4a hole in one of the walls. Never fixed. Directv told me to have someone fix it and they would reimburse but I could not get someone out to fix this small job. Cancelled their service June or July 2009 (was told I had a one yr. service agreement with them). When I cancelled they told me I had a 2 yr. agreement. I remember 1 yr. They billed my credit card (without my permission) for the final bill and $100 early termination fee.

I disputed the termination fee since Directv cannot provide a contract and got that refunded from my credit card company. I asked Directv (both oiver the phone and by registered mail) if they state this is a 2 yr agreement to please provide a contract of some sort. All I've gotten was an agreement from March 2009. My service started in December 2007, and I honestly don't think there were 2 yr. agreements back then. I have written them several times to no avail. This last letter (like the other ones) states they have reviewed all charges and the $100 is valid.

The more I research about all the things Direct TV has done to consumers I have to admit, I am terrified that I will never get my money back. I am not a customer of Direct TV, I have never held a contract, however my account has been frozen for 996.00!! They are telling me they are sorry but say it will take at least 8 to 10 days for the money to be placed back in my account.

I feel helpless against these theives who have never provided me any service. They told me to send in a statement from my bank that proves the charges and that my name is not found on a direct tv account, I have done so and then I called them back to confirm the fax, "they said it was a process" they couldn't confirm anything. Someone has to stop them!

Where do we go to make them liable for the shady contracts and unauthorized charges to consumers accounts? This has been a financial hardship on my family, I can not touch my account and I really don't know when this situation will be resolved.

After 24 months I canceled my service. They refused to take my debit card off from my account. Today 169.- was taken out my checking account without my permission. I returned all boxes as soon I recieved from Fedex the return label. I fullfilled my obligation with keeping the contract for 24 months. I never recieved the free dvd player for signing up and never recieved the 40 dollar visa card for direct withdraw with my bank. NEVER EVER give Direct tv permission to withdraw your monthly payment from your bank. I am reading online that more people are having the same issues with Direct tv.

I was charged without giving any kind of authorization to direct tv $1319.49 from checking account, they took it upon themselve to use a debit card I had on file which I had previously used to pay my bill with them. This unauthorized charged made my account go into the negative and now I have no funds for food, bills and to pay my mortgage.

I became a customer of direct tv November 2006 and when we moved March 2009 we moved our service we were never told that a new contract would start, they offer us free upgrades for being good customers but never said this would start a new contract. We cancell our service with them due to their high prices. Now our checking account has been debited without our authorization and all they can say is they have the right.

Our checking account is in the negative, we have no money to pay mortgage and buy food nor pay any of our bills including daycare, This has caused alot of stress.

that i did not recieve

I called 3 different times to make sure that they would not charge me before cancelling service but they proceeded to charge me anyways knowing full well of the situation. Is there something else I can do to stop this illegal practice?

My complaint is against satellite company, Direct TV. On November 28, 2009, there was an unauthorized check card purchase against my account in the amount of $476.05. I have never owed Direct Tv this much, nor did I authorize them to go into my account. I have never had any recurring payments set up with them, but only used my bank card or checking account to pay my bill.

My service had been disconnected in September due to non-payment. At that time my account balance was around $180, which included the charges for the upcoming month. I knew it wasn't in my budget for the upcoming month, so I did not restore my service. I have been a customer of Direct TV for many years. Each summer I would disconnect my service for the summer months, because no one is hardly at home to watch tv. I have always retained the equipment in my home, and restored my service when good use was made of the service.

After doing some research on consumer reporting and complaints, I have been made aware that Direct Tv has been taking money from consumer's accounts unauthorized for early cancellation of contracts and eqipment charges without contact. I was never aware that I was bound to any contract, nor did I want to terminate my service.

Furthermore, I have three satellite boxes that haven't worked for about 6 months. Repairmen came out several times, the boxed would work for about a day or 2, then not work again. When I found out money had been taken out of my account without my knowledge, I thought how could this be? I called my bank and was told to contact Direct Tv first.

After being hung up on by at least 2 service reps I was outraged. After speaking to a third rep, I was offered a credit of $240 if I restored my service & $175 credit for equipment. I am still pursuing a credit back to my account, no to my future bill. I will be contacting the corporation to pursue my funds.

This has caused charges and overdrafts to my account, my bills were not paid, I have not done any grocery shopping and have 3 children. My bank account is empty due to charges and overdrafts...but I have been forced to have Direct TV service, without my funds being returned to my account. It has also taken a substantial amount of time from my job to seek help and knowledge of this situation.

A little over a year ago, I signed up for service with Direct TV. I had to move, and Direct TV was not available in the area to which I was moving so I cancelled my service. I called Direct TV and asked them to send me two boxes for my receivers. They took my new address down, etc. and said they sent two boxes. I asked what I needed to do with the dish, and they said, "turn it in."

I brought the dish to a local Direct TV store, and they looked at me like I was nuts. They told me to "do whatever with it."

Two weeks go by...and no boxes. I call Direct TV again looking for the boxes they were supposed to send so I could return my receivers. They looked, said they had been shipped....to my OLD address from which I moved. I asked them, again, to ship them to my new address.

I have called them back 16 times (documented) looking for the boxes. When I took my receivers to the local store, they told me I had to return them via the boxes to Direct TV (I thought this was bogus because they didn't want to work any "harder" than they were).

It has been over a year, and I have received NO boxes. I refuse to pay the $400+ from Direct TV that they are attempting to collect from me FROM a Collections Agency.

I have sent formal letters to Direct TV and the Collections Agency. Phone calls stopped for a few months and came back.

This is ridiculous. All I want to do is return my receivers! Is that so hard? Geez.

This is unfair to charge for this package, comsumer cannot remove package via the web, you must call in an they still bill you for services not wanted. Spent two hours on phone to no satifaction. $269 of fees paid that should not have been charged.

Direct Tv debited my account for 934.00 dollars without consent. When I call the company they stated it was for the equipment and early termination fees. The rep stated that it was stated on the contract theat they could charge me fees. I explain to the rep that I never signed a contract and that I had looked ona their website and no where di it say that I give premission to debit my checking acoount if I signd anything. sent the Well I had sent there equipment back to them in tact and unused. It gave me a negative balance until my back reversed the charges.

Direct Tv debited my account for 934.00 dollars without consent. I had a negative balance in my account

When talking to sales rep. I had him on speaker phone with two witnessess, and in my hestitation to be a part of a two year contract he informed me I had a no obligation 30 day free trial..upon closing after 26 days they are trying to bill me 509.00