DIRECTV Reviews

Today I had the pleasure of talking to Carl with technical support! He was sharp and knew exactly what to do to correct our issue. I can’t explain how awesome it was to have someone that knew their job! Great job Carl and great job DirecTV for employing well trained personnel! By the way! We have been a customer of DirecTV for 23 years! 👍🏼👍🏼

I would like to commend Fabian J., the DirecTV technician who installed our Satellite on Monday morning, for a job well done. Fabian was courteous and very professional. He was very respectful of our home and with the installation process. His advice and options that he offered for the installation location proved very useful. Fabian, in my opinion, is a valuable asset to DirecTV. It's not often that one encounters employees who take their jobs seriously. I would strongly recommend DirecTV do whatever they can, be it monetarily or otherwise, to let this man know just how much he is needed. I would strongly recommend Fabian to any and all future DirecTV customers should his services be needed. Fabian enjoys his work, and his work ethic is exemplary. Thanks again, Fabian, for a job well done.

We have been with DirecTV for almost 20 years, and we were feeling incredibly frustrated with continue price increase. So, on April 7, 2026, I called DirecTV customer service to cancel my account and got connected with (Ms. Angel-**) and very rare you find someone on the other-end with this level of customer service professionalism. She listened to my situation and help find a better package within my price range. Thanks, DirecTV for having someone like Angel on your customer service team.

Buyer beware! This company has the worst customer service I have ever encountered. No one has any authority and calls get bounced around. Today, all I wanted to do was order a replacement receiver and it took all morning! Most irritating is that they were going to charge me $20 to send it - for years I have paid $250 per month for all the bundled services. On top of that, a paltry $10 was the offering for the loss of the ABC channel during contract negotiations. Completely unbelievable!

Have been with DirecTV for a couple years and decided to go a different direction. They keep jacking their prices up and we got $280 a month. We decided that's the end of that. Went to YouTube TV. Got all the channels plus more for $79 a month. Please don't let DirecTV rip you off.

Terrible business practices! No warning that we would be losing premium channels because of their issues with their contracts with their partners! Not my problem! But can you at LEAST notify your customers ahead of time!!! And the price just keeps on going up!!!

Technicians are very rude. Customer service is equally bad. Avoid them at all costs

DirecTV used to be good. I have had it for years. They don't care about customer service anymore. I haven't been able to get NBC for almost a month because of their fight with Scripps. I only found out about it when NBC was blank. Not one email from DirecTV to their customers about it and none since. No idea when I will get it back. I am sure they will offer a credit of a few cents off my next bill, if I stay with them. Who has switched to something else and would you recommend them?

False advertising online and when you actually call them, the price is a significant difference higher. Asked to talk to a manager and was hung up on after asking a question to clarify. Stay far away from DirecTV.

As customer more than 15 years. I spoke to customer service and the loyalty department to renew my discounts. Customer service (Stan) said there is no more discount for long time customer. Loyalty said that my discount would have to be voided for 2 months (meaning it's a futuristic discount) and they will provide it after I pay full price for 2 months. This is a horrible way to treat a long-time customer, and it means that our business is not appreciated.