DirecTV - Billing Problems

I received a phone call from a collections agency for DirecTV. The individual I spoke to today informed me that an account had been opened in my name as of 7/11/11 and was outstanding $405.50 for an address in Kent, Washington, which was not provided to me. I do not live in Kent, Washington, and I had my wallet stolen in 1998 and since then faced several ID theft incidents that prompted me to place fraud alerts on my credit agency accounts. The most current alert is from February 2010, for 7 years. It is quite frustrating to know that DirecTV chose not to verify in fact if the person who opened the account was me and now I have lost significant amounts of work productivity attempting to resolve this very upsetting and fraudulent mess.

Last year, when DirectTV threatened to eliminate the FX Channel, we switched to Comcast. We had a bundle package through Frontier and cancelled our service. Last week, DirectTV debited my checking account for $564.95 for early termination. I did not authorize nor was I notified about this debit. In addition to taking money I did not have, this debit overdrew my checking account, which cost me an additional $180.

After to speaking with a DirectTV representative, I was more or less informed that when you sign up, you are giving them permission to do whatever they want. They may remove channels, add channels or give you only one channel and you are still required to keep their service. If not, you will still pay! Thank goodness not everyone conducts business like DirectTV!

From the day I signed up with them, it has been a nightmare. First, two contract techs come out, install the dish in front of a tree, don't explain anything about the service, and then leave. I then look at my first bill. They are not giving me the credit they said they would give me, and they are billing me for a service I am not even subscribed to or ever heard of. I spend hours on the phone with them disputing these things. They actually lied to me.

One time, when I knew the operator was lying, I said, "Okay, this is on a recorded line, right? Your name is **. It is 9:40 on Sunday 7/*/2011, and you are telling me... etc." She said yes to everything. A month later, they call me, I dispute it, ask for a supervisor, and ask her to listen to that call. I have the date, time, and operator name, but she won't do it. This is not the only time they have flat out lied to me. As soon as my contract is over, I am done with them. I have never seen such bad customer service, not even from Sprint, back in the day.

Our service got disconnected two days ago because of past due amount of $82. When I had the money, I put on my debit card to pay that amount. After I paid that amount, they posted that more was due when we only had so much money to play with - we are on a fixed income. I wish we had another choice for TV but since we live in the sticks, there is no other choice. I will not recommend them to anyone also. We have been a customer since 1996. They sure do not care about their customer service. Everything seems to be in the Philippines so we have to talk to a foreigner who takes away jobs from us, Americans.

I signed up for DirecTV a year ago unaware that they locked me into a two-year contract. The person I signed up with never bothered to mention that detail to me, and for the first year, I was paying about $40/month. And now after a year, my bill has magically doubled and when I called to find out why, they explained that the deal was only for the first year and that I would have to pay full price for the second year. So I decided to then switch to a cheaper programming package. And the guy on the phone explained that if I switched to the cheaper package, I would lose my DVR $10/month rebate because the cheapest package does not come with that option. Are you kidding me? After I tried to cancel, the guy explained there would be a $300 cancellation fee. I'm so annoyed and feel completely ripped off.

Due to a move from one state to another, I cancelled my longtime DirecTV account. My move was complicated and I did not choose to suspend my account at the time. I followed all DirecTV instructions including paying the account in full. Be aware! Three months later, I noticed an email from DirecTV stating I had a credit balance of less than $5. I called to address this and I was told by a representative that I never cancelled the account. I explained all the facts and supplied the cancellation number. The representative was polite and took the information and assured me that my DirecTV account was indeed cancelled this time.

Several months later, more emails from DirecTV. Statements now threatened a lawsuit with the balance of $350. I called many times speaking to many people, I wrote letters, too; however, now I was told they did not care about anything I had to say and no matter what, they were going to collect the money. It was explained to me that because I paid the final bill with my debit card, I had authorized DirecTV payment for any billing they sent me. Be aware. The following day, 13 months after I originally cancelled my account with DirecTV, DirecTV withdrew funds from my Chase bank account.

Chase said they would help me because it was fraud, but in the end, when all was said and done, Chase sided with DirecTV. DirecTV took advantage of me as a customer. I'm sure that DirecTV believes that most people will not take the time, effort or funds to sue DirecTV for fraudulent activity. I am devastated that my efforts to resolve this incorrect billing from DirecTV was unsuccessful.

DirecTV, without my consent, charged my debit card in excess of $323 when they failed to provide the service they promised me. After numerous and lengthy calls to them about equipment and service issues throughout our term together, I continued the service until my contract ended last month. After selecting another provider, they charged my card for what they claimed to be a cancellation fee. I never agreed to anything other than our one-year term with them and they replied that's their policy and refused to reverse the charge on my card. This is an outrage. They never asked my permission nor have any right to do this to me. I want a refund for this charge. I never signed or authorized anything. Please tell me they can't just do this kind of thing to anybody in this state.

I paid a bill for a friend using my ATM debit card. I specifically told the DirecTV agent not to keep my card on file because I do not have a DirecTV account. A few weeks later, I checked my account (April30th) and noticed that a transaction in the amount of $672.29 was taken from my account by DirecTV without my authorization. I contacted DirecTV a number of times to resolve this dispute, but nothing was done. Then on May 11th, 2012, another amount of $500.00 was taken from my account by DirecTV. This transpired into me owing my bank hundreds of dollars in insufficient funds. I am very upset because this resulted in me losing my entire check and I am unable to pay bills and on top of that, my friend's cable is still not on. So, I'm wondering what happened to the monies.

I am very upset that money was taken from my account without my authorization. This is an account that is not in my name, and I specifically asked for the agent not to keep my card of file. I am more upset because no one from this company can explain to me why I paid over $1,000 for services and no one can explain why my friend's cable is still not on. My entire check was drained from my account and I paid so much money within a short time frame.

My family and I received a 30-day notice to move out of our home because the owner wanted to take it off the market. We found a new home with nice new homeowners. The new homeowner has a lawsuit against TV because two of his homes were damaged by DirecTV's techs. Therefore, we had no choice but to cancel the account. We are in a one year lease and we really like this home. We were literally about to be living on the street if it wasn't for these owners letting us move in because there just wasn't a lot of homes for rent where we live. I called to cancel service and they put a $400 early cancellation fee on my account, then tried to charge my debit card on file which I've never given them permission to do!

They made me upgrade in January or else they were not going to give us service anymore, so we had no choice and now they're trying to say because of that upgrade, that is why we are stuck in a two year contract. But they never told us we would be in a contract when we were forced to upgrade. They made it sound like it's a free upgrade and we have nothing to worry about it. All I want is the $400 early cancellation fee taken off and they will not take it off. The corporate office told me today that it doesn't even matter if you're a soldier and get stationed out of the country, you still have to keep service or pay the early cancellation fee! They're committing fraud and they're not abiding by the Soldier Sailor Act.

Misrepresentation/overcharging - DirecTV has charged me for over 1 year for local services that I never received. They feel I am responsible for the sales tax for service that I never received. Their customer service has overcharged me for equipment and said they refunded me. The customer service rep had disconnected my service. He put some disclosed amount on my bill, said that he credited it, but I am being billed $30.00 for a disconnection fee, which their system says I owe them, but my online says I do not. This company is a rip-off.

Firstly, DirecTV promised a low monthly rate for a year. When my bills were much higher than advertised, I was told that as I had failed to mail in a coupon/rebate, then I wasn't eligible for any discounts or what was advertised. For barely any channels and cable TV alone, I was paying $95 per month, no movie channels or HD or DVR. I stopped using DirecTV when I was finally released from my ridiculous contract. I, of course, had been paying a fortune to lease the boxes and now, I'm apparently responsible for them. Despite paying a balance when I got rid of them, they continued to bill me and didn't send the box labels as promised. Comcast sends someone out to collect their equipment.

I am now being harassed by a collections agency that are a bunch of criminals. They are literally jeopardizing my job. I've even given them my cell but they continue to call my work number and are disgusting. Today, the sleazy sales guy said that as I hadn't returned the boxes withing 30 days, I had to pay for all 3 of them. When I said I would pay the balance on Friday, when I got paid, he fed me some lame line that he was a senior rep and DirecTV liked him. I again said I will call back and pay on Friday. He got nasty, told me that my credit was going to be ruined and hung up on me. I called DirecTV enraged and they couldn't provide me with a number or address to mail a complaint to. She said no point in complaining to DirecTV. I was told to call back the collections agency who is incidentally operating out of a mattress store 954.416.2545 and complained to the guy's supervisor.

Don't ever use DirecTV, they are horrible, they don't care about customers. I never signed any contract, but I'm bound by one. I now use AT&T Uverse; they are getting expensive but better than DirecTV. Way better service, not leasing equipment. I will never go back to DirecTV ever again and I warn people out there to not make the same mistake I did. They've ruined my credit, cost 5 times what they advertise, lock you into a contract and use the shadiest collecting agency I've ever come across who harass people and talk to them like they are dumb ** who are garbage to them. Sickening that DirecTV couldn't care less.

I called to activate service in June of 2012 and was told that my account wouldn't be billed until June. The sales rep debited my account while we were on the phone, putting my checking account into overdrawn status and costing me an overdraft fee. On top of that, after all the above, they then told me they can't bundle my internet phone and TV because another company has the monopoly in this area which is against federal law. When I tried to get them to credit my bank when I cancelled my order in the same phone call, I was told it would take from 3 to 7 business days for the credit to happen, which still leaves me with an overdraft fee. We are on a fixed income and our money is limited. With the overdraft fee, I will be short. I need the money to meet my obligations this month.

I received my monthly statement from DirecTV & there was a fee for a boxing fight held last weekend that was never ordered. I contacted DirecTV about this & they refused to credit my account for the fight. They stated that I had called in about 7 p.m. to order, when I was at my daughter's house about to watch the fight. In addition, I am appalled at the fact that they have no type of security to order any type of pay-per-view except a phone number & name, which means that anyone could have ordered this fight. After being on the phone for 30 minutes, one representative & one supervisor they would not credit me because they state that, "I or someone called & ordered the fight." Needless to say, I will consider terminating my contract with them & burning them with my reviews to everyone I know.

I cancelled Showz, which is a programming you can watch movies on. But I would get charged for the programming every month and I would call two or three times every month and cancel. The people would tell me, "Okay, no problem. It will be off the next billing." I stopped paying because I could not afford $140 a month. They stopped the programming altogether. I tried to call several times to pay just what I wanted and ordered, but the company has an automated system and because I would not pay what they wanted, they would not put me through to speak to someone.

After a couple of months went by, they sent me a box to return the system in. I tried to speak to someone again because I wanted TV - just the basic - but the system would not let me through. Today, they debited my checking account and took money from my checking account without authorization and caused my account to overdraft. I am a cancer patient and disabled. I am crippled with arthritis and I rely on my disability checks every month. I will return the box, but I want justice done. This is wrong to treat anyone like this. I rely on my money to feed my children. I can not get to the bank all the time or out. I want some thing done about this.

My husband and I moved to a new home and signed up for a bundle with AT&T, which included phone, internet and DirecTV. It was very cumbersome to get these items activated and customer service was very inefficient. Once we finally had the service, we realized after one day of service, that it was not the quality we were promised and cancelled the service. We were led to believe by AT&T that we had 3 days to terminate without fee.

Well, that was true for AT&T but DirecTV informed us that we owed a $480 cancellation fee (since we didn't keep the service for 24 months). I am disputing the charge but am not very hopeful of the result after reading the other testimonies. I mailed the dispute letter to the P.O. Box in Colorado, but nobody is acknowledging receipt of the letter. The correspondence I've received from them indicate that they will debit my credit card if they don't receive payment. Is this even legal?

This has been an ongoing lopsided communication. I became aware of unsubstantiated charges from Nationwide Credit, Inc. DirecTV has disregarded my letter(s) of 10/8/2011 and 11/18/2011. DirecTV was always paid on time, in full by check accompanied with their monthly statements. DirecTV is now wrongfully claiming that there is a balance of $146.03 for movie rentals 4-5 years ago. My account history will support that renting movies was not my pattern. In fact, I can't recall any time that I would have rented a movie for DirecTV. Redbox, Netflix, yes, but not, DirecTV. My account history will show that all monthly bills were paid on time and in full, always.

On relocating, DirecTV did not want the equipment back, only the SIM card, and, that the SIM card reveals the rental of movies that they are now wrongfully assigning to me. I will add, at this point, that the equipment (box with SIM card) had been replaced a number of times because of malfunctions. I was also told by an installer that the equipment is usually refurbished. So, that brings to question that the information on the SIM card belonged to a previous user, not me. The bigger question would be, why the charges did not appear on the monthly statement.

DirecTV has failed to provide any kind of valid documentation other than to say it was on a SIM card. They continue to go through a third party, Nationwide Collections, rather than to respond to my letters and initially, phone calls. I do not keep records from 4-5 years ago. They are counting on that. So, it's easy for DirecTV to pull a number out of the air, assign the fraudulent charges to a customer and instead of opening communication directly with the customer, send it to a Collection Agency who in turn does what they do, harass with multiple phone calls a day, threatening letters to ruin my credit. There are legal ramifications for them, as well. I need someone to intervene for meaningful, substantiated communications. Thank you for your attention in this matter.

Nearly each month, my bill goes up, requiring a call to DirecTV where they offer some form of additional discount which doesn't cover the month I was overbilled. What a scam!

We've returned their old equipment as we've upgraded with DirecTV this year but soon received a bill for a boxing PPV dated way back in Sept. 2008 (loyal customer). As we tried to clarify, we were told to write to a Colorado address stating our position on this charge but sadly, we received a collection letter (05022012) from an outfit in Iowa. I called them thereafter regarding this collection requesting to speak to someone that can make or provide a medium for resolution but was met with the same response, namely, that we can write to a Colorado address stating our position. However, I told the operator (she wouldn't give her operator no.) that we have sent our letter to the same group but her response was, "You can certainly try again if you like, but I'm sure they'll reject it again."

They have the audacity to recommend knowing in advance that it'll be to no avail and this is insulting to someone's intelligence. They didn't have the courtesy to notify us about their verdict, let alone acknowledge receipt of our letter but gleefully send us to collections and ruin someone's credit. I tried again to communicate by utilizing their "contact us" category on their website to re-explain, but was met with the same fruitless (written) results as been reminded of the previous debt. Henceforth, I summarize that this company doesn't need customers as they've grown too large for the need. They are not responsive to the unneeded customers. I'm in the process of parting company with DirecTV.

My husband and I were in a temporary rental home and decided we needed better internet and possible TV service. I found that CenturyLink was available in the area and called them to find out about their internet and TV packages. CL's internet was bundled with DirecTV, which seemed fine at the time. The representative for CenturyLink stated that there was no contract for CenturyLink, which was perfect for our temporary situation. However, there was no mention of DirecTV's 24-month commitment, so I made the assumption - wrongly - that the same held true for DirecTV. Not so. I was not made aware of the 24-month commitment until after I received a "welcome package" from DirecTV whereupon the 24-month contract was stipulated.

When moving day came a few weeks later, I called CenturyLink to cancel our account because they cannot provide service to our area. I was told to contact DirecTV directly to cancel that account. It was then I was told that $440 would be charged to my card for cancelling the account. I explained the situation, saying that I would not have chosen the bundled package in the first place if I had been informed of the 24-month contract. Who would? I was told there was nothing to be done about it, so I was forced to order a transfer of DirecTV, a service I truly did not want.

After the move, I told our new landlord that DirecTV was going to install a dish on the roof and she stated that she would not allow it nor would she allow it on our front lawn, the only other site, because of possible theft in the area. I told the installer of this crisis and he called in the inability to install a dish via landlord request. I had the impression this was the end of the contract. I was wrong.

Now, 2 weeks later, not only had the service not been disconnected, but I received a bill from CenturyLink with new charges from DirecTV for a service I am not using. I called CenturyLink and with apologies for both the initial miscommunication, as well as the still active account, they sorted it out and will deduct all charges since our move. Not so with DirecTV. After talking with a billing agent as well as a supervisor, I was told that I had a contract with DirecTV and cancellation of a service I cannot use will still cost me $440, directly deducted from the debit card on file. After asking, I was given a billing dispute PO Box and told this was the only way to dispute this. I was also told there was no way to cancel the account without $440 being directly deducted from my account.

I will write the letter, of course, but not after filing this report here. I will never, ever recommend DirecTV to anyone I know. I cannot use this service; I cannot even suspend service because this will be the place I hope to live in for more than 6 months. Terrible business practice with consequences not only to me, but as well my recommendations to others to not sign with DirecTV.

I opened an account with DirecTV in early 2009. I decided to cancel services in May of 2011 due to rising cost and inadequate service. Everything was fine until I received a call from a man representing DirecTV in November of 2011. He said they had received my receiver and equipment and after review, I owed an additional $102.48 for past due and unpaid movies. I felt this was strange because my account was always paid in full and a list of movies was on my statements every month. I asked for a final bill on the movies in question and to this day I never received one.

In early April of 2012, I found a large ding on my credit report for an unpaid bill with DirecTV. I called to dispute the billing and was given an address in Greenwood Village, CO to send my complaint to. How convenient for them. Here it is April 30th of 2012 and I hope that I have paid the final bill for services that I can't prove I had ever received in order to restore my credit. I hope that DirecTV is happy I paid the bill for $102.48. Now, they afford to stay in business or will they? My two sisters, brother and elderly mother have all cancelled services with DirecTV after hearing about DirecTV's unwillingness to handle this issue on a more personal level for an old customer.

In fairness to DirecTV, I am posting this follow-up to my earlier complaint. After two phone calls, six emails and several references to my Consumer Affairs complaint, DirecTV has agreed to remove the PPV fight charge from over four years ago from our now closed account. I do appreciate them finally doing the right thing, persistence pays off! However, I think their PPV charge policy needs some serious review. According to them, they cannot bill a PPV movie/sporting event, etc. at the time it was ordered unless your receiver is hooked up to your phone line. In our case, their tech hooked up the receiver. Why did he not connect it to the phone line? Billing someone after the fact is a terrible business practice.

I have had DirecTV for years and have had billing problems off and on, but this one tops it. They closed out my account after my two year contract and I paid my final bill. Then 3 months later, I got a bill that we owe them for movies from 2 years ago. How can they even charge something like that? I told them that they could charge me for 5 years ago also, right! Who is stopping them and where is the proof? Because they said it was on the access card? I think that's a bunch of crap!

We signed up with DirecTV in August of 2011. We were told by the rep who signed us up that our cost would be $48.13 for the first year (due to rebates being applied) and $64.13 for the next year (due to rebates as well). We were charged almost $80.00 for our first month. When I called and asked why, the company told me that we had to file the rebates online before the installation of the satellite in order to get that pricing. I told them that the sales rep said he would file them for us and we did not have to worry about that. Apparently, he did not do that, so I filed them that day. They assured me that they would honor the agreed upon price for the full year and we would have an additional month added on to the end of the first year for the $48.13.

Since that time, our bill has been for the correct amount only three times. Every time the bill was for a different amount, I called the company to ask why. I have been given various excuses by them. One time, it was because they had failed to issue the credits to our account and they would make sure to credit our bill the next month. We never saw that proper credit applied. Another time, some of the credits didn't get applied and so when I called, I was told that they would give me credit on the next month's bill to make up the difference. A credit did show up, but then the monthly rate increased from $48.13 to $48.31. I called again the next month and told them that they had not billed us correctly (again). I was told that they would issue us a $1.00 credit to our account and make sure the bill be reverted to the original $48.13. This did not happen and indeed our bill not only increased again, but a couple of our channels had been dropped without any notification from the company.

I called again and this time, I was told that we had signed a contract stating that they could increase our price at any time and change programming at any time without notifying us. I told them we never signed any such contract. The only thing that we signed was for having the satellite TV hookup. I was further told that they informed us of the programming change by email and on our monthly statement. I told them we had never received any such email or anything like that on our statement. There was notification on the next statement, however, telling us that they dropped one of the channels because the station was charging them more so in order to save us money, they dropped it from our package. I told them that I was not satisfied with the service that we had been receiving from DirecTV and we were thinking about cancelling our service.

The customer service person told us that we would be assessed several hundred dollars in fees if we did this. I complained that they seemed to be so big that they could not even get our bill correct and that was a huge issue to us. The person on the phone said that she could issue us $15.00 in credits for the next 3 months, at $5.00 a month credit and then we would get our rate hiked up. I told them we had a contract for a set amount and reminded them that our rate was not to increase until August of 2012. They supposedly were going to transfer me to someone else that could check on our contract, but they hung up on me.

When I received the first bill, it did not reflect the credit. But when I checked my bank records, they did take out $5.00 less than the bill. The next bill did not have the $5.00 credit and it was at the higher rate of over $49.00 a month. I called to complain again and was told that the credit had not been applied, but would be the next month. I once again told them that we had a contractual amount agreeing to $48.13 for 12 full months, which they were not honoring and indeed it stated right on our statement that they would honor that amount. I said that they were in violation of their own contractual agreement and we just wanted to cancel our account without any fees. I wrote the company a letter with full explanation of this whole ordeal and the prices involved and told them we were not satisfied with their service.

We had been having outages and had called, but they said they were weather-related. They would never give us any credits for those outages as well. After writing the company and filing a complaint with a consumer complaint agency and paying a fee to have our situation looked into, I received an email telling me there had been 4 credits to our account posted and to go online to check the status of our account. I went online to do just that and found that our account had been scheduled for termination. The next day, April 21, 2012, our account had been disconnected. They did not call us to notify us or instruct us on how to return the boxes and their equipment to them. My husband called today (April 24, 2012) to see how to return the equipment to them and he was told that we had an outstanding balance of $269.99, which was due to early termination of the contract so they were imposing this upon us.

He tried to find out how to return the equipment, but they would not even let him know how without him paying the bill first. Needless to say, I will never say anything good about DirecTV and we don't want anything more to do with them. We would like to be able to return their equipment to them, but they never even left us any boxes when they installed it and we don't know where or how to go about returning it. This whole thing with them has been a fiasco at best. The last customer service rep told me that she could see several credits on our bill and we should be satisfied. I told her those credits were there because of screw ups on their part, not ours. I don't feel like we should have to pay this fee where they have not upheld their part of this service. I would love to have this resolved promptly and just never hear from them again.

I let DirecTV service laps due to lack of funds (unemployment). Prior to returning their receiver, they took $486 out of my checking account without notification or warning. They received their unit a few days later and are supposed to be crediting $286. I never gave them permission nor signed anything allowing them to go into our account. This is causing major repercussions.

We had been very satisfied customers of DirecTV for many years. A few months ago, we decided to cancel out service, not because of dissatisfaction, but simply because of a better deal that had to do with phone service, not TV. When we called to cancel, not only were we charged an $80 fee because we had recently accepted a DVR upgrade, but we were also "guilted" by the person on the phone for leaving their company. After we paid the $173 'final' bill, we received an email saying we still owed approximately $55. When I went to the website, I saw that we had been charged for a PPV UFC fight (something that no one in our house would ever order) & that the charge happened over a month after our account was closed.

When we called customer service, we were told that the charge was taken off the card that was inside our returned receiver & that it was something ordered some time ago, but we were just never charged until now. The woman on the phone told me that even though she could see we had never ordered another PPV fight, she could not admit that it was a mistake on their part. She also said that, had our account still been open, she would have issued a credit, but since our account was closed, the 'system' would not allow her to do that & if we did not pay immediately, she would turn the bill over to collections. It's ridiculous & unfair to people who have been very good customers over the years. We're very disappointed & angry with DirecTV.

I signed up for DirecTV in January 2010. I was told the price would be $75.00/month, but they could enable several discounts bring the price down to just over $40.00/month. After 1 year, my price doubled and they said there's nothing they can do about it. This was strike 3 - their customer service reps outright lied or omitted important information. I emailed the director of consumer affairs about the 2 times reps had outright lied to me and, of course, the recordings of those phone conversations had mysteriously disappeared. These guys need to be held responsible about their shady business practices.

I just got DirecTV. Our contract with our existing provider just finished so I decided to look for better options. When I was setting up an acct w/ DirecTV over the phone, I already have an idea on the process where they will run a credit check and I just want to know how much I will need to pay to get service because it's only my 6th month here in the US so I haven't established any credit yet. So I was expecting to not be qualified for free setup but I was surprised when the sales rep said that I was qualified for free install and I'm not going to pay anything upfront (she even congratulated me for qualifying the promo they have). So I asked if she 's sure and she assured me that there will be no charge.

I repeatedly asked her and I even repeated all she said about me not going to be charged for anything and she just explained the packages and the bill I'll be getting every month. To keep it simple, the rep assured me and I made it sure that we were having a very clear understanding about the installation. So I agreed, then she set it up. I listened to all the disclosures. I made sure that I did not miss anything for any charges. On the 3rd day after installation, it showed $300 charged to my bank acct. I called customer service, spoke to Retention dept. They said it was noted in the acct. that I was informed and there's nothing they can do. If I knew that it was going to be that big that will be charged to my acct, I would never agree to them. There's nothing they can do about this? So, they can just get away with this scam? How long have they been doing this to their customers? If they can just pullout the recording of me speaking with the sales rep... What actions should I do about this?

When I made the agreement, they said I will receive the bill for $45.99 monthly. That was in February. Now, it's April and they have been sending several bills for $137 each. I will complain that this company is a fraud. It's a shame. I am very upset with them. I pray the Attorney General can help all customers who have this problem. When I call them, they always have an excuse, so please help us. DirecTV wants to take our money, that's it.

I was a DirecTV customer for about 3 years when I cancelled with them and went to Dish because it was cheaper. After I cancelled and sent the equipment back, I received a bill for almost $400! I called DirecTV and they said the charges were for PPV movies that we had ordered over the last 6 months. They stated all the movies were on the card in the receiver when they received my equipment. First of all, we never order PPV movies, and second, if I did, why did they never bill for them on my monthly bills? Why let them add up and wait for me to cancel, to charge me for them all at once?

I tried to dispute these charges, but of course they thought I was lying. They said people do this all the time to them. If I did order the movies, I would be honest and pay for them. Of course I lost, and ended up paying almost $400 for movies I didn't purchase. I will never go back to DirecTV or recommend them to anyone!

I want to post this in fairness to DirecTV. They did credit me for the movies that they had put on my account. The customer service rep told me that DirecTV adding movies to bills that were viewed even a year ago is nothing new. She said they do it all the time. I think that's nuts. What they do when you have a faulty receiver and send it back to them, they send the receiver to their "Access Card Department". They then scan the cards and miraculously "find" movies and/or charges that the customer "didn't pay for". Miraculously, there is no way to track these charges and miraculously, they aren't anywhere on the face of the Earth to view, from what I can gather. I did check my bills online all the way back to last year and these movies miraculously didn't even show up! Yet, they charged me for them almost a year later. See?

Anyway, they did credit me back but it took me telling them that I was going to file a complaint with our state's attorney general. In our state alone, there are 3239 complaints filed with our AG! I wish they'd get their stuff together. I love being able to have control on the internet over my package and all that. But geez!

I just found charges (just paid my bill in full a couple days ago) for movies that we'd ordered and watched back in 2011! Five movies they are charging me for. If I don't pay them, they'll cut my service and charge over $300 to our account. You cannot remove your payment info from the site. These movies were paid for, but they are claiming they are not. How is this possible? We had to send back a receiver that didn't work and "customer service" told me this morning (4/14/12) that they had just now scanned the card from the old receiver and "discovered" the movies and charged me. Are you kidding me?

I promise you that DirecTV would never allow someone to go from July of 2011 until now, without paying for movies! That's almost a year! They refused to take them off, so I am contacting my Attorney General's office today and filing a complaint. I'm going to file right online and I urge anyone with complaints about this company to do the same. There are too many complaints about this company to ignore.

Also, we'd tried to downsize our account to the lowest priced which is a local basic for $29.99. The woman just would not listen to me and kept saying "You're not going to like that. It's all inspirational channels." It took me calling them for over a week before they finally got it right. Our plan was to just pay the lowest cost and let a few months go by, until we could afford to dump this company. This has really been the worst experience and the stress is off the chain having to deal with this company.

I have never felt so taken advantage of and lied to as I have with DirecTV and their 3rd party retailer Sat Pro. A quick overview of the issues I've been experiencing are: I thought that I was getting a bundle package with internet from Clear, only waiting for modem to arrive. Over a week later, I found out I was never bundled with any internet company. I was charged $85.00 for my first bill only 9 days after service installation when I was told by the sales rep that the first month would be free and the first actual bill would be a little high because it would be prorated (if that even makes sense!). Nowhere was it said or read that I would be charged a month in advance.

My monthly bill was quoted to be approximately $29.99 plus $6.00 for the lease of receiver, equaling $35.99 plus tax. My first bill was $85.00. Why? Well the first DirecTV agent I talked with on the phone today said it was because I never sent in my rebate. I was not told I needed to send in a rebate before installation in order to receive quoted monthly price. The second agent I spoke with over the phone was unable to provide me with information about the 3rd party retailer name or phone number, claimed shes never heard of DirecTV's use of door-to-door sales. She could not tell me the installation tech who serviced my address and said that there was no record that the installation tech was from DirecTV.

When I signed what I thought was the contract agreement with the sales reps stating my package deal and contract terms, I was never given a copy. Later, I was told by the third DirecTV agent at DirecTV that my contract was signed when the installation tech finished installing the equipment. I was given the impression that I was just signing the confirmation that the install tech completed the installation of the equipment. This agent also told me I had 30 days to cancel my services and contract with DirecTV. When I asked (the 2nd or 3rd DirecTV agent I spoke with over the phone) to have the $85.00 charge on my account reversed because it was unauthorized, I was told I would have to contact the third party retailer to do this, that the payment would have to be reversed on the retailer's end.

When at this point I was realizing that something was seriously not right with DirecTV because of their inconsistencies, lack of any information that could possibly determine fault on their part and their unwillingness to accept any responsibility for their involvement with third party sales reps, they only stated (repeatedly I might add) their own policies and procedures of DirecTV. It was like as if a customer goes out to eat at a restaurant and the server suggests the special of the day and its price, then the customer decides to order that special. When the meal arrives, the customer finds that his plate is not what he ordered and the server has no recollection of his order and therefore can't return it to the kitchen to fix it. Then when the customer goes to the register to pay, he is charged double the price he was told by the server and the only response the restaurant manager can give is that the restaurant was not responsible for what its servers tell its guests and that the customer needed to take the billing discrepancy up with the waitress because adjusting the price on the check was not something the manager was capable of doing therefore, it's out of his control.

Since this analogy would never be tolerated in the food service industry or any other customer service industry that deals with its guests in person, why is it being tolerated with DirecTV? Recap of unresolved issues that get even worse. After talking to three DirecTV agents and two internet service providers, I realized that I have no internet bundle package (so I've wasted a week waiting for nothing), no idea who it was that made the agreement with me, no physical contract that I signed in my possession, not being able to reverse the charge on my account because before this point, I was entertaining the idea of just canceling everything and getting my money back because I also remembered that one of the sales reps told me I had 30 days to change my mind and also the third DirecTV agent told me I had 30 days from the time of the installation to cancel my services and agreement.

When I started looking for names of 3rd party retailers for DirecTV, I happened upon numerous complaints posted about DirecTV and so I started checking out if other customers had been dealing with what I was experiencing. Everything I read was consistent with the kind of issues I was having. So now I really wanted out of my contract and service with this company since I have no trust anymore and I'm worried that I've been completely scammed by DirecTV and they carry my bank account information and social security number in their computer system. My next call to DirecTV was to cancel my account, demand that they reverse the $85 charge to my account and request that they delete my personal information regarding my SSN and debit card number from their records. So my next step needed to be with a manager/supervisor.

The next agent who answered my call did not want to transfer me to a supervisor. When I kept persisting to be transferred, she kept asking me what it was I experiencing because she would be able help me. She said they don't have a manager there I could talk to. I said that there has to be somebody in a supervising position somewhere, she still refused. Finally, I just got bold and said look, do you understand that your company has so many complaints lodged against it that there have been two class action lawsuits against DirecTV and I'm about to join a class action suit because what I'm dealing with is that serious? So since you have a supervisor over you, there exists a supervisor position and I want to be transferred to someone in that position. She finally said she would transfer me to a supervisor.

I waited on hold for about 7 minutes when someone answered. I asked if he was a manager/supervisor, he said no, he was the billing specialist. Again, I demanded to speak to the manager or whoever is in position of authority. He was a little reluctant at first, but I right away let him know that I spent all day talking to agents that couldn't help me, he then transferred me. When I started talking to the DirecTV Team Leader by the name Keri, I tried right away to let her know the problems I'm having with DirecTV and that I just wanted my serviced cancelled and the money they took out of my account to be returned immediately. She kept wanting to ask me questions, guide me through more procedures. After a very long and drawn out conversation of over and hour and a half, this is what I found out:

I would have to pay a cancellation fee of $480 if I cancel today (the ninth day after installation), that I did not have a month or even 15 days to change my mind if I didn't like the service. She said that I had the first 24 hours after the installation to cancel otherwise, they are going to charge their cancellation fee of $480 to my account. I found out that the package I was told I would be getting Optima Mas, which is the package that the sales reps wrote on the order form, was not the package that was installed at my place. She told me that the current package on my file, Choice Ultimate, uses a different satellite dish and that it's almost double the cost of the package I thought I was getting. I found out that while I hold no contract with DirecTV in my possession, she was able to look at it on her computer screen. So I asked if she could send me a copy of it, she said she was unable to do that since she is only able to look at it on her screen. Then I said, well, can't you just select highlight, copy and paste it to an email? She said she was not able to. So I said what about if you just take a picture of it with your cell phone and text to me? She said she was unable to do that too.

The team leader told me that the only way DirecTV will reverse the charge to my account is if I fax a bank statement to their financial department (yeah right! So they can get my actual bank account number too!) and that it would take ten business days for them to review the bank statement (review I hear, not return). I asked for the phone number for the financial department, there isn't one. Although the team leader couldn't tell me anything I wanted to hear or do anything to resolve my situation, she was able to tell me the name of the 3rd party retailer that the sales reps work for and even had a phone number, finally! They are Sat Pro in Beaverton, Oregon, 503-406-2030.

Summary - Finally, after an hour and a half on the phone with the team leader Keri, and long day of call after call to no avail, I decided I don't want to make any decision or changes to my service, package or contract until I'm better informed about what my rights as a consumer in Washington State are, what my contract really says, until I've had time to contact my bank and cancel my debit card and put a restriction on my account for DirecTV, and until I've had time to reflect on everything so I'm not so naive anymore. I arranged to have Keri call me back on Sunday.

My husband received a call from the secretary of the head person and said that there is no record of a conversation with either of us on or about Feb. 20, 2012, from customer service. I guess we have nothing better to do than make up conversations with fictitious people. You have a supervisor named Tracy who was very rude and hateful. I was on hold with a person named Tricia who was not helping me at all and I requested a supervisor. When I was hung up on, I called back and talked to a guy name Matt. But in the mean time I was informed that no one goes by name, only employee number, whatever that meant. I do believe that Tracy deleted all info from my calls. How sad and demeaning. How can you call so many different times in the same day and get so many different answers? So now, I guess we are really screwed.

Not even sure what our bill is going to be, because no one even will admit to my husband or I speaking to anyone and asking if there are any deals. Our bill that we received was not the amount agreed on and that is the reason for all the fictitious back and forth banter. I also have read a lot of dissatisfied customers complaints online and never realized it is not just happening to this house. Can't wait for March 2013 to arrive. I am so displeased with your company, I will no longer tell friends how great you used to be.

DirecTV overcharging - I had a contract for $29.99 and my bill was raised to over $67. When I called them, they refused to do anything and did not get my money back.

I setup an automatic withdrawal with this company on 1/5/12. In the same month, they charged me early cancellation due to a bill that I owed AT&T. AT&T had my account number the same as they did. They stated that my account did not have the money in it. It was only for $25.99, but yet DirecTV was able to take $278.06 from my account. Somebody was not doing their job. Nevertheless, DirecTV cancelled my contract after my agreeing to pay them. I will not pay them another dime regarding this bill. They said they provided me a copy of the contract. I never set eyes on a contract. They are lying and misrepresenting themselves. DirecTV would make so much more money if they were an honest company and worked with their customer. I will tell everybody that I know not to buy cable from this company.

At the end of December 2011, DirecTV stripped my account by taking $715 without my consent. I am on disability and only draw $786 a month. I had just lost my brother who lived with me from cancer and was going to lose my house since I now had only my income to live on. I called customer service and told them what was taken from my account and I knew that I did owe 2 months, but not the large amount that was taken from my account. I also told them my circumstances and this was unauthorized by me and that I would be moving. They said that if I kept them when I moved, they would give me credit but not the money back. Why would I keep them after this deceptive practice? To me, this is blackmail and something should be done to them for this. I notice they have done this to many other people.

I signed up for a bundle discount price, one monthly bill, three months of free premium and didn't get the bundle. They said it takes months to get signed up. The billing was screwed up. I asked for a list of charges and payment since I got their service. They sent me a copy of the current bill. I called every week. I told them they are required to send me a statement of account with all the charges. I got a lot of apologies, but no answer. The supervisors seemed to be the only English speaking reps and they're rude and ineffective.

I got billed full charge. I got separate bills from DirecTV. I asked what happened to the one simple bundled billing. First time, I was told if I have the bundle and pay Verizon, I should just "ignore their bill" then I got shut. I paid the extra charges and was told, from now on, I'll just pay the bundle simple one billing. I got bills from DirecTV again and four hours of "I'm sorry". I was supposed to also get a rebate. I was told I can't get the rebate until they process the bundle buy because it takes months to get on the bundle, I don't qualify for the rebate or the reduced bundle rate or the three free months of premium channels.

I just spent two hours. First, I said I want a list of charges and payments since I got their service, not a copy of the bill. They sent a copy of the bill. Now, the supervisor told me they are not required to send me any information except the bill. So, I can't get the bill straightened out until I get one of those brain dead clones to send me the information I need. Any suggestions or any group complaints? Am I stuck paying full price plus because they won't send the information? Is this common with these people? Can I sue for my bill in small claims court?

$69.00. I never agreed to this amount and had Cablevision in the past. DirecTV told me I never registered/signed online to get the promotion, but no one ever advised me of this procedure. When I contacted DirecTV after I received my first invoice shock, they told me it was too late to get that promotion and I was stuck with a 2 year contract paying premium monthly rates. I would never have signed up for this had I known. My contract will be up this coming October 2012, but I clearly think I will be cancelling before that. I wasted so much money over the past 18 months, a monthly rate that I never agreed to.

After being charged twice for two TiVo boxes, I contacted my credit card company to dispute the second incorrect charge of $371.59. MasterCard agreed that I should not have paid the second time and credited the amount to my credit card. In response, DirecTV re-charged the total amount to my bill! Now, MasterCard is telling me they can't do anything about it because it wasn't charged back to my credit card. It's on my DirecTV bill, but not my credit card! So now, if I don't pay the bill, my credit goes in the toilet. If I pay the bill, I'm paying twice for the same merchandise! How is that fair?

Also, there's complete and total incompetence from DirecTV technicians, who broke my kitchen television, left my new TiVo boxes downloading, hooked up my high-definition satellite incorrectly (didn't record my precious season passes for Survivor, American Idol, etc.), left cables and trash all over my house, and ran off to do the next job. I have spent 13 hours on the telephone, trying to resolve problems with incorrect shipments, incorrect installations, and overbilling! I am sick of DirecTV.

DirecTV's non-information of moving charges - We signed up with DirecTV on Nov. 17th at 8:43 am. My account # is under David **, my husband's name. We explained to the rep that we would be moving to NC, out of state in April which would be about 5 months, the rep then told us that, that would not be any problem and to just pack up the equipment and to just take it with us and that DirecTV would then come to our new address and reconnect us and that would be it - just that easy. He never said a word that there would be any kind of charge for moving the equipment and then an extra fee on top of that fee.

I've already had to call DirecTV almost every month since I've had them which is only five months now and talk about either not getting a part of a package that I was paying for or the billing issues that they for some reason can't seem to get straight, but sure can charge me a late fee for when it's their fault that it happened it the first place, as I signed up with auto pay to begin with. How they are doing their end wrong is not my fault. But they charge me like it is. And then I have to tell them my phone number every time I call and they have to update it. And it's wrong again the very next time I call. Imagine that.

I do believe that this is a very fraudulent thing that they have going, and they seem to be training their employees pretty well to keep it up. My very next move is to write to the President at DirecTV Inc. P.O. Box 6550 Green Wood Village Col. 80155 and CC it to the Attorney General of Michigan. I know I will get my results, this type of business action is totally for the birds and the people do not need to stand for it. Thank you.

I just upgraded service to HD with DirecTV. Personal issues required me to move, still being in 30 days of new contract. The new landlord at new apartment complex prohibits installation of any kind of use or installation of DirecTV or any other dish network due to fire building code. Address is **. We did cancel DirecTV within 30 days and also explained that we would like to keep service. Carlos the installer at the old place said when we upgraded service that it would be no problem to transfer service. I just got bill of $460 and it's due immediately.

I called DirecTV to order a bundle package of TV, internet and phone services. I was quoted a price of $93.98 for all services after rebates and customer referral discount. I was told this included 5 TVs. I get my first bill from DTV and it's for $75.67 with a recurring debit that I never authorized. When I called, they said they are not going to debit my account and that this is just the first bill. I am in a bundle and the next bill will reflect that and I am paying only $93.98 a month for all services. I then get a bill from Verizon for $154.57 for a double play of phone and internet services. I call DirecTV and asked once again how is it that I am supposed to be receiving all three for the quoted price but now I have these 2 bills totaling over $200. She tells me that my DirecTV bill is correct and that I should have called Verizon to bundle my services (I was never told this).

I called Verizon and explained the situation and she was very nice and took care of everything she possibly could on her end with bundling services and applying whatever discounts she could. She then tells me that my bill will be about $123-$124 a month for all services. She said I should call DTV back and talk to them and see if they are willing to give me a discount since they were not upfront with me and the pricing. I did just that and spoke to a customer service supervisor, who told me that my bill is correct and that she will charge me ten dollars more a month for not enrolling in automatic bill pay and that what I ended up paying depended on Verizon. So I called Verizon back again and explained the new developments and they are floored—how can they give me a price on a service they do not provide? That is 100% true. He said, "All I can do is handle your double play and if you would like, I will call DTV and see if I can get somewhere with them." I thanked him and politely refused.

I then called DTV once more and explained everything to them and was told the same thing: "Your DTV bill is correct. We do not hook up service for 24 hours (which is your period to cancel) so that you can decide if you want service or not. We have no hidden fees or agendas." Well, that's ** because DTV gave a price and I am now paying 40 dollars more a month because they never told me I had to pay $6 per box a month as I was told the price included 5 TVs. My first bill is separate because they never told me I had to call Verizon and bundle anything and is over $200 for both companies. They automatically deducted the money for their bill out of my account when I never authorized them to (they were authorized to deduct $19.99 for the equipment handling and that was it). Now they want to add 10 dollars more a month if I do not do automatic billing. I have had this account for less than 3 weeks and to cancel would cost me $460 because I only had 24 hours to cancel from the time I ordered, which was never told to me.

I signed up with your company in December 2011. I was quoted a special monthly cost of $40/month for 3 months. However, I was not told of the rebate at the time. My 1st bill from you was $89.52. I contacted your office in January 2012. I was given a credit for the February bill. I never received my bill for March 2012. Now I have a bill for $169.05. I called your customer service 5 times before I could finally reach a supervisor. Nothing was resolved and I'm forced to go to another carrier. I came over to you because I believed that your service is better at a better price. This is not the case. Your customer service is garbage; your service is no better than anyone else's.

After my fire, they took money out of my account for cancelling. I cancelled because I had a fire. They said I can put the account on hold every six months segment as long as I needed to. Not only was that a lie but they took out the cancellation fee and the equipment cost out of my bank without any notification. In addition, when I called to get a statement of the cancellation fees, they don't have one or access to one, really? They are a bunch of frauds.

I signed up with DirecTV in November 2011 with a referral from a friend. I was told I was to get a $10.00 credit as well as the person that referred me. In January, I called asking why I was still not receiving the credit and they told me I should see it on my next billing. I have not received the credit still and was informed that I was supposed to call a referral line when I signed up. Not once did anyone tell me that or give me a different number to call. I feel that they broke the contract with me with not giving me the credits on my account that I was promised. Now, I am getting five phone calls a day and they are threatening me to charge an early disconnection notice.

DirecTV took money out my bank and didn't even ask. Now, I'm in overdraft with my bank because I didn't have 302 dollars in my account. They didn't ask for anything back, they just stole my money that I didn't have. They said that was my problem, not theirs and that next time, pay on time. That way, they don't have to take what they want when they can without asking **. I don't need a box that I can't use. They can have it back. Now, Cabletime is better. At least I can see movie when it rains.

My wife and I had a 2-year contract with DirecTV that we were forced to cancel. We moved into a rent to own home back in October and had a pipe leak on the second floor on November 18th. When water restoration services came into the home to do repairs, they found black mold everywhere in the home. The home was deemed uninhabitable and we were forced to move out in early December. Direct TV is charging us$460.00 for breaking our two-year contract early. It's ludicrous that they have taken this position because we were without TV service for one week and still charged. Equipment was shipped back to direct TV immediately. We only had TV service for 1 1/2 months.

I was a DirecTV customer for 6 years. I disconnected and got a $340.00 disconnection fee. I was told it is their "policy" to charge this even though I never was told about it, never agreed to it and never signed any documents stating this. This is not a contract I had with them, just their "policy".

DirecTV unauthorized transaction - DirecTV took $844.07 out of my social security disability account and will not return the money to me. I have been trying to resolve this with them for over 20 days. I never had an account with them. They took the money out of my account to pay for someone else's debt. I told them my money falls under the income protection act and they told me they don't care, they are keeping it. Please help me.

When we signed up for DirecTV, the salesman told me the HMC HD DVR was not available even though it was advertised on the internet. We were told that it would replace the DVR being installed as soon as it became available. It had become available in February, which is a month later. Now, we are being told we would have to pay over $300 to have this box installed and there is nothing anyone can do to help with this situation.

I canceled my account with DirecTV and received a bill which indicated I was owed $19.50 by DirecTV. I returned the SIM cards, and they billed me for $12.48 indicating that I watched a soccer game in 2009, and mind you, this 2012; and since the game was $29.98, I must pay $12.48.

I called and indicated that I did not watch any soccer game and could not order without calling DirecTV, since my box was not connected to phone line. I could not order movies through remote, as I had tried before and was given the message on the screen that I must call DirecTV to order. But the lady insisted there was nothing she can do and I must pay the shortage. I find this to be an abhorring and very un-customer-friendly company. You can bet I will never return to them and advice others to stay away from them.

I have been a DirecTV customer for almost three years. This month when I received my DirecTV bill, it was for $595. I was very outraged because I did not understand why until I looked at the bill. I was being charged for movies that my son had ordered without permission from months dating March 2011, July 2011, and February 2012. I was very upset because I was told that when I first ordered the service that we could not order movies using a remote because we did not have a phone line. However, my son was able to order movies using his remote, but the problem was DirecTV was not receiving the information because their was an error in the system.

I still could not understand this because anytime I tried to order using my remote, it said I needed a phone line so I would have to call and place an order. So how could only one television be allowed to do this? After the representative tried to explain this to me, I still did not understand. Each representative continued to say that I returned a box. However, I did not return a box. Finally, the third representative said that it happened because I called in January to complain about my other televisions not receiving the local channels. Therefore, my system was reset and the movies showed up as not being paid for.

The consequence for me was DirecTV does not accept partial payments and I do not have $594 to pay for a cable bill by April 1. I explained to the lady if it was done last year, why could I not make partial payments? However, I don't feel like I should be billed because of a problem in your system. I think this is unfair and a scam because customers are not notified of this. If my son watched them I have no problem paying for it, but I feel this is a problem that did not have to get this far. I should have known when he ordered in March 2011 and not in March 2012 that these charges were taking place on my account. According to the second representative, this is why they upgraded their system because of this problem.

I have been DirecTV subscriber since July 2008 with two receivers, one with DVR for my living room and another regular receiver for my bedroom. Sometime in early 2011, my bedroom receiver started to give trouble as it will reboot itself every few minutes. I called their customer service. They tried fixing it and eventually suggested replacing the receiver which I agreed. They sent me the new receiver and charged $45 with the promise that $45 will be credited back once old one is received. I returned the old one weeks later and got the $45 back. All good.

Now, in March '12, I requested for the cancellation of service as we are moving overseas. They processed the order and sent the box for receiver return, which I did. In the bill that I received, there was an early cancellation fee of $80 which did not make sense to me. On calling them and spending 45 minutes, they are claiming that I cancelled the service for one of my receiver in 2011 and reactivated it with one of their retailer hence 12 more months of commitment. Why in the world will I deactivate and reactivate the service for one of the two rooms? I do not even know that they have retailers. And why would I call a retailer if I have technical difficulty?

I requested them to check the historical record and let me know the supposed retailer that has re-activated the service, they could not find. This is most frustrating and I feel absolutely robbed off. They're the most insensitive and irrational folks I have spoken with. This is a shame. I am on auto pay through my credit card and apparently they have already charged it. What a misuse of the trust. If you have any decency, please return $80 to my credit card on file. Please help. I will be gone overseas with very bad memories of DirecTV.

Well, I had DirecTV. I cancelled in November. They said that they can suspend my service for six months. But in February, I was going to get my place and let them hook the service back up but I cancelled it that morning. So no one came out but they still charged me $141.39 for what? I don't know. I don't have service so there should be a report that whoever came out that they didn't give me the service somebody name. That's not far to your customers. I shouldn't have to pay something that I don't have. I talked with someone from the company, but they told me that they don't keep records of who come out or if they restore your service or not. That's very unprofessional. Something must be done about that.

Hey, Wesley in KY, the guy with all the answers, I can't wait until you try to disconnect your DirecTV service. You will see then. I had been a loyal DirecTV customer for over eight years. It was a bundle through Qwest, then Century Link. After being offered a deal to good to refuse from Comcast, I decided to make the switch at least for the two-year Comcast contract. My original thoughts were that I had enjoyed my DirecTV service and that I would return to them if I became dissatisfied with Comcast. That is until the return of my leased equipment to avoid the absurdly high fees of paying for them. I was told that I would pay $250 for the HD DVR and $150 for the HD receiver if they were not returned within 21 days. Five days later, I received my return box and immediately packaged up the equipment and dropped it off at the post office. Luckily, I retained the tracking numbers.

So that is that, right? Nope. I waited for the $75 check from them, which my statement showed was an overpayment for the partial month in which I cancelled. Soon, I started receiving collections calls and letters for the $325 I owed them for the equipment ($400 minus the $75 overpayment credit). I immediately started calling and was initially satisfied with them explaining that once the equipment arrived at their warehouse, my check would come. Well, we have been in multiple discussions over that past four weeks and when I confronted them with the tracking info and that I could see by looking at the USPS website that the equipment was delivered, they would only say that the employees in the warehouse just haven't gotten to the return yet. Even with all this proof that they are in possession of the equipment, DirecTV reps make daily (early morning) calls to me for collection of the $325. I write down everyone of their names and ID #s and will include those in the FTC, FCC, and BBB complaints. What a joke!

On March 11, 2012, I cancelled my DirecTV account. I was told that a box would be sent to me to return the receiver to DirecTV in within seven days and if I didn't return the receiver within 20 days, I would be charged for it. On March 12, 2012, I called DirecTV again because I still had service. I requested an email of confirmation which never came. On March 13, 2012, I called DirecTV again asking why I still had service and requesting the tracking NBR for the box. The person I spoke with had no idea why I still had service. According to her records, my account has been cancelled and I wasn't getting a box to return the receiver because it's so old. She tried to send me emails at two different addresses and they never come through so I have no written proof from DirecTV that I've ever even cancelled. All I have is the word of the person I'm currently speaking with.

I've spoken to three different people at DirecTV and the only response they have is that they understand my frustration but there is nothing they can do. Apparently, there are no supervisors so talking to anyone with any authority just doesn't happen. I then tried to email billing and account services and the emails don't go through. This company is a joke. I've paid what the system says is my final bill but I'll not be shocked if I don't get another one because of this receiver issue. A company as large as DirecTV should have an email that works and people who have some authority rather than robots who can only say "I understand" when clearly they don't!

I had complained that DirecTV charged me twice for disconnecting service with them. Finally, they have refunded the full amount of the second charged amount. Thank you for your assistance in this matter.

I ordered month to month cable service from Ivy, customer service rep, for my elderly mom who was temporarily in a convalescent rehab center. When mom was released, I cancelled service. DirecTV said I owed an early termination fee of over $400. I spoke to Veronica, Valerie and Kelly. Also sent an email to David **. I asked them to listen to the taped conversation of the order and notified them that I would not be bullied or swindled into paying for service that I have disconnected.

I sent a letter to their complaint department and have yet to hear from them. I am disputing any other or any additional unwarranted charges. I paid an equipment fee of $21.54 and a monthly service fee of $34.99. I am paid up on my end of the contract and I am appalled at the way this company does business! They keep asking me if I have somewhere to transfer the service to and one rep even admitted that they do this all the time and eventually waive the 24 month fee they attach to orders. That rep's name is Eric. How does DirecTV get away with these scandalous business practices? Disconnected account number is **.

We have been customers since 2003 and when we had to change to accept HDTV, it required a new box from DirecTV. We moved in 2012 and advised DirecTV more than 30 days in advance and asked for the boxes to send back the receivers. They never came. We called two more times and nothing. We then went through the billing hassle of no balance then a bill with a balance for cancel early. I called and got the run-around and received no consideration for the fact we had been with DirecTV since 2003. They only see new equipment, new contract, and new customer.

We come to find out after going through 3 people and a supervisor that the bill was back to zero and they only said forwarding process for Post office is 30 days or more. Baloney. Every bill we got was done in a timely fashion and my point was that the recognition of customer loyalty is worthless to this company and I will not use them again, given the opportunity to make a TV service choice. I mean nothing to them, they mean nothing to me. Push ahead complaints, they are a mean spirited company and clearly disinterested in garnering customer loyalty. In the end, they automatically put it on the charge card, which now I have to fight that battle. They're nasty people and they give very poor customer service despite all that fake happy talk.

I was informed that I would receive a free HD receiver with no charges. Now, the company is billing me monthly. New customers receive lower prices at old existing customers' high rates. I've been with DirecTV for 9 or more years and I'm charged monthly for the receiver. I feel like I've paid for the receivers over again. I'm getting out of this mess. It's not right.

I was told at the time that my bill would be only $54 per month, it is now $74.99. They cancelled the select program and told me it is only for certain customers, based on how long a person has been with DirecTV and what program they were watching. I have been lied to and I was not notified of any programs cancellation. So I'm forced to buy their expensive program.

I do not want this company or their horrible programming service. I'm 75 yrs. old and I can't afford their high price programming. I feel that they have breached the contract and have definitely deceived me into purchasing their service. I want to cancel this service, because they are charging me for all these other cost that I was not made aware of when they sold me this service.

I was so unhappy with the services that we received from DirecTV that I cancelled my services which left me with an early termination fee of over $200.00. After requesting a payment plan and was told this was not an option, I return my equipment as they requested me to. About 30 days later, Direct TV used my bank card that I had placed on file for automatic bill pay to take $437.76 from my checking account to pay the entire account off in full. I didn't even have $437.76 in my account for that transaction to clear. So they robbed Wells Fargo to pay off my debt, and now, I am in debt with Wells Fargo.

I feel like they robbed me for my $437.76 that I didn't even have, and they will not return my money. Now I have no money for food and bills, all because they had bad service. I requested a payment plan and was told no.

I will be opening up a claim with Wells Fargo, as I didn't authorize that transaction. I provided them with a debit card to pay my bill monthly for the 3 months of my services with them. I took the auto pay off and paid an extra $10.00 a month because of it, and they still charged my card. It's big corporate robbing the little people who hate the service they provide.

When I signed up, I asked the rep several times if it comes with "on demand." He did not say once "You need internet for it." I didn't know till it was installed. Then when I called to cancel, they gave me grief because I would be charged for a day of service and I won't be refunded my $19.95 back, even though I was told by a supervisor that I would be refunded and I won't be charged because I cancelled within the 24-hour period after activation. Now it's upsetting. They bring you in with false hope about getting something that you won't get and then claim they're actually losing money, so they'll charge you for shipping equipment that the installer already has. Then they'll find ways to charge you because they are "losing" money.

With the class actions started against DirecTV in CA, I am hoping you can give me information on complaints against DirecTV for past customers in NV. We had service at a previous address and when we moved to a rental house, we called about continuing service. Since the rental would only be for one year, we only wanted a one-year term. We had the installation done and afterwards verified by phone that it showed a one-year term. It wasn't until after we stopped service and returned the equipment that DirecTV came after us for "early termination" and charging us several hundred dollars. We had been contacting DirecTV regularly (phone and e-mails) since we were being charged for the NFL Network which we didn't order.

So, now we are having our credit threatened for money that we not only do not owe them, but they also refuse to discuss the fact that they billed us for the NFL charges that we didn't order. And we paid thinking it would eventually be resolved. When this started the beginning of last year, I started receiving the collection calls and letters. I follow up by requesting a copy of a signed contract showing that there was a two-year contract. I did the same with the people who called. On the second written request, I received a letter from the collection agency AFNI stating that DirecTV says I owe the money and that is proof of the bill.

Multiple threats to our credit record made it clear that they are using this threat to collect funds they are not due just so people can clear their credit report. And when talking to our credit union about the possibility of getting a mortgage, we were informed that the possibility is real. And it seems that the credit reporting agencies are certainly going along with companies, such as DirecTV, because even though I filed a dispute, nothing gets changed on our credit report.

I signed up for DirecTV through AT&T in August. I had problems and dissatisfaction from the get-go. During the first installation, the tech put the wires on the house and wrapped them around the gutter. I asked them to remove it and put it under the gutter. They were called back because the TV service was not working and the original installation was wrong. When they were here the second time, the installer gave me an attitude when I made him move the wires. From the first bill and for five months after, I spent at least an hour at a time trying to get the bill adjusted to the originally quoted price. When power went out during the Nor'easter for 24 hours, I did not receive a credit. The sound continually went off after a minute on one TV and went out completely every 30 seconds on the other TV. In the very beginning when I signed onto DirecTV, I feel that I was misled on the services that I was going to receive. I feel I was duped and had no other choice than to cancel after five months of continuous and lengthy phone calls to straighten out the bill from being overcharged each month. I just received a bill for the early cancellation fee of $360. Is there anything that I can do to not get my credit damaged from not paying this fee? Please advise.

I was billed wrongfully and DirecTV haven't returned my money. I had deactivated my DirecTV services to move so I called in Dec. 2011 to set up a time for a serviceman to come out and install a new dish. The serviceman came out Jan. 4th and was not able to find a suitable place for a dish so my contract was voided and my account was canceled.

On Jan. 14th, I noticed a large charge from DirecTV on my credit card ($258). When I called to ask them about it, I was told it was a charge for installation and a charge for Dec. services. I explained to them that there was never an installation and I did not have services in Dec. They didn't even send someone to install a dish until Jan. The Customer Service rep apologized for the charges and told me it would take up to 30 days but they would issue a refund to my credit card.

I called on Feb. 15th because I had not received the refund and was told that a check was being sent. They had no explanation as to why a check was being sent as opposed to the money being refunded to my card as I had asked. I called again on Jan. 24th because I had still not received my money and was told the check was sent to the wrong address. Although, they had managed to send the boxes needed to return the equipment to the correct address, the check had not been mailed to that address. They again apologized and I was told a new check would be issued to me in 8-10 days.

It is now March. 9th and I still have not received my refund from DirecTV. Again, this was a charge directly to my credit card so I was forced to pay the amount in order to maintain my credit rating and not have to pay interest in my credit card bill. $258 is a lot of money for someone to "accidentally" charge and then takes almost 2 months to refund.

I asked to have HBO on my TV but did not want to pay an arm and a leg. DirecTV has expensive fees. They offered me a group package of HBO for three months free and two other premiums for 1/2 price. I get the bill and they credit one month and charge me full price for a partial month, one month minus 5 days because they say they cannot credit you for partial months. What happened to free HBO? They said I could get the money back when I cancel the service then and only then! They do not tell you this upfront!

We had DirecTV service at our lake house for 6 years. It was in my uncle's name. It had my name on the account as an authorized contact for the account. Everyone in my family chipped in on the nominal monthly bill because we all would use the lake house. Last month, I called to cancel the service. Elderly mom was hurt in August last year. I'm transferring all over with the government. It just seemed fruitless to pay for something we won't use much at all. The young lady was very, very nice when I called to have it turned off. She advised that they would send me FedEx boxes prepaid to return the receivers in to DirecTV and to be sure that I did that within 20 days so I wouldn't be billed for the receivers and remotes. She told me as well not to pay the bill in front of me that was due February 9, 2012 because they were disconnecting the service. Furthermore, since it was billed a month in advance, the new bill that dropped would have a credit on it for the partial month. I had a coupon for a free movie rental as well that we had used to mail in with the payment. She told me to go ahead and mail that so that it would get processed with that final bill.

Much to my total surprise, this past weekend I saw that my bank account (not my uncle's account, but my account) had an electronic debit from DirecTV. I had not paid bills for the month and had not even received the final bill from them yet. When I called them on Saturday, the bill had come in the mail that day, though they had taken the money somehow from my bank account. I have never done auto bill pay or anything like that with them. When I have paid online, their website states that it is secure and they will never keep or store any of your bank account or credit card information. Well, undoubtedly that is a lie. They took it upon themselves to hit the last account that paid them and took the money out of my bank account for $24.25. When I called, they vehemently defended their right to be in violation of federal RICO statutes.

My bank has reversed the charge because it was never authorized and it was done showing that I was the one who did it when I was not. This is a very, very deceptive business practice and quite illegal. At this point, I ask myself how many elderly people have been ripped off by this practice and how many have had other payments that may have bounced at a bank, not to mention an overdraft fee a bank would have charged as well? Further, I wonder how many people are dead and DirecTV has dunned the accounts of dead people as they just wander back through them until they find one with money or an available credit line? I see all over the internet where class action suits have been made against them for deceptive practices. Well, here's another one.

DirectTV did not send us a final bill after we closed the account and then proceeded to send my account to collections causing damages to my credit status with several bureaus.

They charged me $648.98 for some movers I did not order. I told them to put a block on this, that no one could order any movers on my account, and they told me it would be placed on it and my bill would be just $78.00 a month. Then they called me to upgrade my service to that and they came out and took all 4 boxes and put in all new boxes. They took back the old boxes with them to send them to the place they needed to go. Can you help with this matter? I have contacted the FCC for them to help me with this.

I was told I had an option to not be billed for a installation until the technician made a decision on whether or not I would have to pay a fee or it would be free. I opted to not be billed until the technician came out and I would pay him (if needed) on the spot. The moving department assured me they would set it up as I requested, which they did not. They billed me for the moving charge immediately. I called and explained to them that there had been a mistake and again was assured my problem would be fixed. It was not. In fact, that representative did not even put any notes in my account at all. I was called for the payment four days later by a person who sounded like they were calling me from prison and could not speak proper English or handle a conversation in any way or form. He transferred me to the billing department who also could not speak English simply based on the fact she was not in or from the United States. She continued to speak over me and ignore my requests and concerns. She finally got approval from her manager to note my account for credit but told me I would have to call the moving department for that credit and that she would note the account as such.

I called the moving department immediately who started me at square one telling me there would be no credit and they were sorry for all of confusion. They referenced that I opened an email and that created a binding agreement that I would have to pay them the fee. I explained to them that I had been verbally told by customer service, billing and even the technician that I would not have to pay the fee and that I did not appreciate being lied to. She then referenced the notes on the account which happened to reflect nothing I was told from any of the representatives. I asked for them to review the quality assurance recordings so that I could prove (remember I am the customer having to prove things) that I was promised removal of this fee several times. The response was that not all of the calls are actually recorded. They just have to say they are.

At this point, I am finished with DirecTV. They have lost a customer for the fee of $99 minus the wages they paid over six people to speak with me for a few hours. Congratulations on that solid business plan and good luck with your future fraudulent attempts to charge people fees you already agreed not to. I suppose as long as everyone of your employee who speaks to your customers is already in a prison cell or out of the country, you have nothing to worry about legally but I am sure your businesses bottom line will suffer tremendously if this is what you call customer service.

I started with a monthly service charge of $25.99. When the installation was completed, they told me it was $38.00. The next month, the price jumped to $54.58; and on the third month, it has just jumped to $55.63. What can I do to get out of this 24-month deal that keeps getting worse every month? I have spent 3 hours in the past 2 days trying to get a resolution to no avail.

I first called in January 2012 to find out why our bill increased $40. The representative said to me that our credits ended/expired. After seeing what we had to do to get our bill lower to an amount that was comfortable for us, they were unable to met our satisfaction. So I informed them I would be canceling our service at the end of the month. Nowhere did the rep tell me that we were on a 24-month contract. They told me that we were on a 12-month contract. So I went to cancel today our service and the new representative told me that we will be charged a $240 cancellation fee on our card on file. I told her no, she will not because our contract ended. That was the agreement we signed up for and our 12 months ended. I told the representative that I would stop this payment. She also told me that there would be other fees like $10 per receiver as well. This is horrible to go through. I know we signed up for 12-month, not 24-month. This is the special the company gave us at the time. This company should not be able to bully customers and frustrate us.

I noticed on a recent credit card statement on a credit card I don't use DirecTV made a withdrawal to my account for $137 for no reason. I called them to correct this and they said that their auto bill pay withdrew it from my account for being late. My account has never been late and I don't subscribe to auto bill pay anyway. They told me it was a computer mistake. I called my credit card company and corrected it on that end but DirecTV said they couldn't just put it back in to my account because it was too late. They said they would have to mail me a check. I paid the credit card bill and waited.

Over a month later, I called to find out where was my money. Then the fun started. They said it takes 10 days to two weeks to do a review and then they pay you back. Well, a month later, I got my next credit card statement and there was a credit to my account for the amount, four months after they tried to steal my money. However, I asked them in the first call to remove my credit card information from their computer system so this does not happen again. They told me they can not do this. They said they retain any and all information like that. Just in case you don't pay your bill, they have another way to get you. If they did this to people who have auto bill pay that may not have noticed, they could have done this to millions of customers, and say only half noticed, that is a serious chunk of money in DirecTV's bank account for a few months or more to draw interest.

DirecTV withdrew $307.93 from my account without my permission because I had to cancel my service due to the fact that my son moved into an apartment that we were told after DirecTV came out to install that the building is historic and therefore could not drill into the building. If you have to cancel, they will deduct the money whether you authorize or not just because they "claim" that they have the right in the contract. I suggest canceling all credit, debit, or checking that you may have given them so they don't steal from you.

I called DirecTV on February 23 to find out how to get Whole-Home (where you can record a program in one room and play it back in another). I was told that I needed to add a 3rd receiver in order to qualify for the Whole-Home program. I was also told I needed to upgrade my package because the "Total Choice" package I have had for 12 years now isn't available any longer. The total price was going to be $209 for the installation of the 3rd receiver and the Whole-Home equipment. When the tech came out, my husband was casually chatting with him and asked why we had to install the 3rd receiver. The tech was totally confused. He said we didn't need to install a 3rd receiver; in fact, the 2 receivers we already had were Whole-Home ready. So I was lied to about the 3rd receiver as well as the upgraded package.

I called DirecTV the next day, twice, as I was conveniently disconnected after being on the phone for 45 minutes, and they did reverse the Total Choice package. But they said since I had agreed to the 3rd receiver, and the tech installed it, I had to pay the $209. They were willing to give me a credit of $10 per month for 12 months, but they were also going to charge me $10 additional per month for the HD, which is supposed to be free if you have direct billing which we have and always have had! I want my $209 back and they can come and get the 3rd receiver. I don't want to pay the $10 for the HD. I have spent a total of 2 hours and 45 minutes on the phone speaking with 10 different people regarding this problem. I requested to speak to the supervisor's supervisor and left my cell phone number. No one has contacted me. They are always telling me they value me as a loyal customer since 2000, but if I can't get my money back, they will lose me forever.

As a result of losing my job, I'm on unemployment. I also fell behind in my DirecTV bill but had every intention of continuing the service. On 2/27/12, I checked my account to see that they had drafted $428.25 from my account, causing a $25.00 overdraft fee and taking money I was going to use to pay my electric bill. I also have an electric stove. I called DirecTV and spoke to supervisor Michael who was clearly unsympathetic. How can it be legal for a company to draft your money without your consent? Doesn't that scare any who pays bills online?

Last week my mother called and asked me if she could use my credit card so that she could order DirecTV. They told her that they needed it just to see if she qualified and that they would only charge a service fee of $1. In her package deal she was supposed to get free HD for life and free installation. They also asked her if she wanted a free estimate from Protect Your Home; she said no. Before the phone call ended they told my mother that they were going to charge the account $53 dollars which was the first month's bill. The next day I noticed that my account has some charges that were pending so I called the credit card and they told me that I was charged $83.56 from ADT. So I was shocked, not knowing that this was related in anyway; thus I attempted to get ahold of them. No one seemed to know what was going on.

Finally, after 4 hours of being on the phone and figuring out that DirecTV signed my mother up under my credit card to get what they called the "free estimate" that she told them that she didn't want, and all the lies and accusations from them, I finally got a hold of someone from the Protect Your Home. The man told me that they have been having lots of people complaining that this has happened. The man did credit my account. Now thinking this is over, 3 days later I check my credit card and noticed a new charge for $49.99 from this website I never heard of. To my admonishment when I clicked on the site, it went to DirecTV. I called my mother again to tell them off yet another bill that came off.

Mind you, my mom has only had the services 4 days! She tries to call them and they again deny that they took this money off. So again hours go by before we get a hold of someone that can now "see" the charge to my account. Now they are saying they charged that to my account because it was a processing fee! Really! Not to mention the HD is not free and that they were going to be charging my account every month for her to have the services. I think that it is terrible that this is the way you all conduct yourselves, the lies and your whole demeanor was terrible. I have been hung up on, lied to, scammed, and called names! I will never get these services, and unfortunately my mother is stuck with them for 2 years! God lord!

I called DirecTV on Feb. 2, 2012 because we had paid made a mistake and paid them $300.00 that should have been paid to another of our bills. We noticed it right away and contacted them right away. After waiting to talk to a supervisor, they said they would call us back in 20 minutes. 3 hours later I called them. They assured us that they would mail us a check and we would see it within 5 days. I have called several times and have been told our check has been mailed. 3 times they said they would call us back and never have. Tonight, I called them back and a supervisor told me the check has never been mailed yet. They have already used some of the money for our February bill and have assured me for the 4 or 5th time we will get our money. Is there something we can do to get out money back? Customer service is the worst I have ever had to deal with.

On February 23, DirecTV took my regular monthly payment out but there was a separate transaction in which they debited my account $664.69. I called them and even after speaking to a manager, I was told it would take them up to 10 days to research the situation since the money had not been credited to my DirecTV account. That is totally unacceptable. I called my bank (Bank of America) and was told that they have this problem with a lot of DirecTV customers. I have cancelled my auto payment, but now DirecTV wants to charge me $10 for an HD access that I don't even want.

My name is Mary **, I desperately need help this problem started 5 years ago. Everything started in February 2007, in **, when I decide to contact AT&T/Bellsouth for a phone and internet service. After been in the phone with them, they fixed a very good bundle for $99 a month for internet, cable and home phone. Okay, that was at that time, good but a year passed and I have to move because I was rented and the landlord wants to sell the property, then we have to move to **. We moved to a new place, but the new landlord didn't want anything on her property wall and if I install anything, she will take me to court for property damage, as soon as she told me that, I called DirecTV. I explained to them, but still they went and tried to convince me to transfer the service and I explained to them the situation, DirecTV said that was ok, no problem that after one year if I moved again.

I receive a collection letter from DirecTV saying that I have to pay $500 because I broke a contract, what contract? AT&T/BellSouth operator who did the service order never mentioned a contract, they transferred me to a supervisor named Teresa, she explained to me that because the contract was made to the previous address (**)(DIRECTV account number **), is not valid to any other addresses, and because the new landlord won't allow it, that everything is fine and not to worry about it. Now, I received another collection letter for $1,595.92. I don't understand what happened after Mrs. Teresa told me that everything was fine. I need you help and advice regarding my situation, this problem is ruining my credit. Please help me, if you need to contact me call me at ** or **.

I called and asked them why they did not honor what they advertised. They said I was supposed to get online 2 weeks after signing up and fill out a rebate form. They gave me credit for the 3 months of HBO, Showtime and stars in the amount of $163.66. I instructed the DirecTV employee to put me on the cheapest plan and to take back the HD receivers since they were billing me for them (and they were not free as advertised).

DirecTV then charged me; $97.99 for January 2012, and $97.99 for February 2012 and deducted $65.62 from my account today, 2/23/12. I told them that because they have not honored anything they promised me nor what they advertised, they are in breach of their contract with me and to cancel my service. They said they will be keeping the $65.62 they just took out of my account and they will be billing me the early termination fee.

I moved to a new home and had Direct TV. I needed an Internet provider, so I went onto directv.com and saw I could bundle with Century Link. I then pursued Century Link and they installed the service to the wrong home. I called and had a very hard time dealing with them and ended up being told I would have to wait 20 days before I could get services to my home. I was very angry with that. I then canceled before I even got service. I then call Direct TV, saying I was very unhappy with their bundling services they were advertising and I wouldn't have one service without the other. They had me speak with a supervisor and they assured me it would be taken cared of.

Then I get anther bill, I called again I spoke with a supervisor and again, he says yes, I will credit that to your account and I asked would you make a note of this on my file so it doesn't happen again. Now, I get a letter form a collector for the amount plus more now, so I call again and now they say they can't do anything for me, I have to take it up through email. So I email them and get a replay back saying, they have no record of any credit to my account and I have to take all questions up with the collection agency. I feel this is so not legal so say some thing let me think everything is fine then to just no do anything about it and just send it to a collector.

I decided to cancel my service with DirecTV. I called them and told them that I want to cancel my service with them and that I will pay $25.00 a month until it is paid off. They said they will disconnect me and that it is will be fine with them that I pay $25 a month until it is paid off. They also told me that they will send me the kit to put the receivers and remote, and that would happen in a 5 business days. No kit boxes, but they kept calling me and asking me to pay. I cannot pay until the first of each month but they continue to call me in the middle of the month asking for payment. I have told them a thousand times that I want to send the receivers back to them, but they wont send me the kit to send it back in until I pay the due balance. I am getting the run around here with them! Don't they talk to each other?

I subscribed on Feb.15, and wanted to cancel on the 17th of Feb,. 2012. I was not getting the real value for the price, and got so much dissatisfied, I wanted to cancel 2 days later. DirecTV states that once they install the receivers on my apartment, I would have to pay a penalty fee of $480. This is very abusive for 2 days of service, and being completely disappointed. The service was installed on Feb. 15th, and I requested to cancel on Feb. 17th. I'm just wondering what are my rights, as a consumer. Do I have a chance to cancel this without these ridiculous charges?

We were offered a bundle packet, with All Connect, for phone and internet services, and DirecTV, in December 2011. We were clear with the All Connect representative, that we did not need DirecTV, however they assured us that it would only be $14.95 a month for the first year, and about $29.95 a month for the second year, for a reduced service, but we had to have DirecTV to receive the bundle service. We ordered the bundle, but was never able to get the discount billing from either carrier, so we contacted the providers to let them know all parties were cooperative in resolving the matter, except DirecTV.

They are saying regardless of the bundle agreement being kept, their portion of the agreement was kept, and we must pay and stay in a 2 year contract with them, or be faced with a stiff penalty, almost equivalent to their basic service monthly fee. I have been paying the monthly fee to protect my husband's credit, however last month, they increased the payment to $60.99 a month, and are refusing to reduce the service for past service, but will reduce for future service. Please aid us in resolving this matter.

I was not sure how I was even referred to this website, but after reading the many negative reviews of DirecTV, I thought I would play the devil's advocate. First off, I'm not employed by DirecTV, so my response is willingly and unbiased. I have nothing to gain, other than continued good service from a leader in satellite TV. Many of the complaints deal with the cancellation fees the customer agrees to, when he or she signs up for the service. Not reading or understanding the contract rest solely on the consumer. How often we forget that a company brings out thousands of dollars of equipment to our home, installs it, usually at no cost, yet, when we decide to move or cancel our service before our contract is up, we cry foul. No company could offer this service with this little upfront charge, without a commitment on the monthly service to get their money back on the installations and equipment. The big cellphone providers do the same thing. Get a cool phone for $0, but buy their monthy services for 2 years. An iPhone 4S can be purchased with a 2 year contract for $99 to $199, depending on the model selected, but cancel before your 2 year agreement is up, and see what it cost you. It's the same principle.

I have gotten into some of the same situations over the years, one was a job loss, right after DirecTV provided me with a new HD/DVR. The CSR advised upfront, without me asking, to make sure I knew I would be committing for another 2 years, if they give me the deal on the new receiver. I was more than happy to oblige, since I was so anxious to get the new receiver. A few months after my layoff, I called to explore my options. One was, like so many people complain about, to pay a pretty enormous cancellation fee of over $400. After discussing other options, they allowed me to downgrade my service package to the cheapest package, and if I'm not mistaken, also give me some credits, to help on the $10 a month HD up-charge. My reasoning for staying with them was simply because I still had good TV, although not the numerous channels I once had, I was going to be out a lot of money one way or another, so why not keep the basic package.

Over the remainder of the contract, I did spend a little more than the cancellation fee would have cost, but I didn't have to pay a big fee all at once. Sometimes there are options, if we just think them through. They also advised me I could put my contact in inactive mode for 6 months, with those 6 months put on the back of the contract, which if times had gotten lean enough, I probably would have done that, and during those months I would pay nothing. Now, for the monthly billing fees, again, if you read your contracts, they are billing for what you agreed to. If you have more than one receiver, $6.00 per receiver, $7.00 for DVR service, and taxes, which will vary by the state you're in, nothing else!

I'm now out of my 2 year commitment, but I still have DirecTV. Every time I call, even any inquiry, they throw freebies at me. I've given thought to switching to Dish for some savings, but like everywhere, as you read their contract, while there is savings, you really don't know what you're getting. The last issue I see as numerous complaints is the moving issue. Especially the one who is mad they can't get out of the contract, after having the service one month. It makes me laugh! I'll bet that person's finances are a wreck! Why would you sign a two year commitment, if it looked like you'd be moving in a month? Moving usually doesn't come as a spur of the moment occurrence, although, it can happen. By law, a landlord cannot keep you from installing satellite equipment or antenna equipment at a rental property. While they may place restrictions on where the dish can be mounted, and such things as drilling holes in the walls for cable access. They can't deny you the ability to have service. A quick Google search provides this information:

The Federal Communications Commission (FCC) adopted rules for Over-the-Air-Reception Devices (OTARD rules). The OTARD rules prohibit restrictions on a property owner or tenants' right to install, maintain, or use an antenna to receive video programming from direct broadcast satellites (DBS), broadband radio services (formerly referred to as multichannel multipoint distribution services or MMDS), and television broadcast stations (TVBS). However, there are exceptions to the OTARD rules, including provisions for safety and preservation of historical areas.

I really hope people read my post. We, as a society, are so quick to blame others, while holding ourselves to little or no accountability. Just look at divorce and bankruptcy rates. Both deal with the same issues, as this site is full of. People making commitments, and then backing out of them!

I don't remember if it was 2005 or 2006, but I cancelled my account with DirecTV a day before Super Bowl. While I was online cancelling the account, I called Dish Network and had them come out 5 days after the cancellation.The DirecTV customer service person listened to the whole phone conversation with Dish Network .

I paid the account off 2 months later. About 2 years later, I received a collection agency bill from them demanding for a payment. After talking to DirecTV service, again, they told me it was for a different billing. I just received a collection notice once again. Now they are telling me that I didn't pay them off, and that they charged me for additional 2 months of service over the original price they agreed upon.

I know they have all phone conversations recorded and their supervisor was able to pull up notes. I just find it pathetic that 6 years later, they are still trying to squeeze money out of you.

They have since then been harassing me saying that I owe them money, without providing details, and refusing to respond to may mails. I now have a threatening letter without a reply address and giving a telephone number which does not work.

I am angry as this is further harassment which could result in legal proceedings that I will have to defend - big companies like this pretend to have a customer service department, however, in reality it is an"obfuscation and harassment department" others take warning and try to get your services elsewhere as I have .. this has the added benefit of reading more and meeting with friends.

DirecTV told me that I would be able to receive rebate and that would keep pricing down for services. They sent to a bad email, then proceeded to tell me they would get me credited. Then I was told that my rebate offer had expired! I cancelled service, sending boxes with equipment back!

I have been a DirecTV customer for over 10 years and I recently changed to an HD receiver with the DVR. The prices quoted for the HD and DVR services went up right after I signed up for it and the Choice XTRA CLASSIC packaging I had also increase and they dropped channels that I like. My only option to get the same channels I have always had is to increase my package costs along with all the other costs, bringing my monthly cost up over $50 from the $80 I had been paying before. If I had known they would be taking channels away and increasing my programming cost I would have simply cancelled and went to cable TV which I now have access to. The only option they gave me was to upgrade my monthly packaging cost to get the same channels I have always had (this is in addition to all the packages increasing cost). This seems like a bait and switch tactic to me except I was never given the option of declining their offer. I now have a contract with them for at least two years due to my upgrade to HDTV.

My daughter called to have an over billing corrected. Supervisor agreed. Several months later promises still being made but each month over billing persists. This is similar to all of the other complaints here. I called customer service and asked a service rep if his salary was paid directly by DirecTV. He said no. He works for a company that provides DirecTV this service. He said he actually was talking to me from another country. Looks like there are different call centers and companies providing customer service. I now wonder if there is any supervisor that has any authority to make corrections. It also seems there is little incentive to fix the problem if your next call just goes to another one of DirecTV's hired guns.

I was charged $365.00 for canceling my service. I had changed some equipment, and they renewed my contract without my knowledge. They are going to charge my debit card for it. After 3 hours on the phone, I still got no results. They are worthless, and they give poor service . They need to train their help better.

After being a loyal customer for over 10 years, we decided to try another company that would bundle our TV, internet, and phone and save us money monthly. We disconnected our DirecTV service and received a statement for a small credit. (Cool, right?!) Then we had to return the cards that you insert into the receiver to them. (We had 3 TVs.) So we mailed them out promptly.

About a week or so later, we received another statement from them that we owed $48.75. Huh? On the same day, we also received a collection letter from them. Huh? We called them up, and we were informed that there were 3 Pay Per Views that we supposedly ordered back in 2003 and 2007! I asked how they could possibly bill me almost 10 years later?!

I was told that when we turned in the cards, they scanned them and that's when they found those "orders." We told them that regardless of that, we should have gotten a statement the following month showing that "order" and would have paid it then, as we always have done. Their response was because we did not have a phone or internet connection and those orders were through the remote control and that they had no way of knowing until those cards came back to them and were scanned. Really?!

So we asked them what would have happened if we hadn't turned in the cards, and they told me we would have been billed $5 for each card, a total of $15. Well then, we told them to send us back the cards and we'd send them $15. Of course they could not, rather, won't do that since it is less than what they want from us.

I wasted about an hour on the phone with them going round in circles and didn't get anywhere. We don't even know whether those PPV that happened so long ago are even legitimate since their method of billing is so low-tech that they can't even bill you in a timely manner. So to sum it up, if you don't have a phone or internet connection with them, you can order PPV with your remote and not get billed for them, ever, if you don't return your card(s)! You'd just get charged $5 for keeping the card(s). They really try to nickel and dime you for anything they can.

We also had a separate issue with them last year that because we were good, long-time customers, they gave us a free PPV. Of course, we were hesitant about it; but after talking to a rep, we were assured that it was free. No, it wasn't. We got billed for it the next month. We called DirecTV, and they apologized for the charge. It took them 3 months before that charge was dropped. Gee, it's funny how they were able to bill us in a timely manner that time. I won't deal with these bozos ever again.

I had direct TV installed on February 1 and cancelled on February 3 due to damage to my home. I have shipped equipment back, sent in a damage report with pictures and now, they are trying to charge me a $350 early cancellation fee. I had the service for less than 48 hours. They say I had 24 hours to cancel. That is not written on my paperwork or online on their customer service agreement. I am beyond angry and have cancelled their direct bill with my Amex card. I need assistance.

After the loss of my spouse, I needed to reduce costs. I decided to bundle with AT&T which included a year contract with DirecTV. Upon installation a 2 year agreement was placed under my nose to sign. I spoke with several people in the company at that time telling them that was not what I had agreed upon with AT&T. DirecTV was not willing to live up to that agreement and practically forced me to sign since this was after installation. I continued to have billing problems for the span of 8 months.

A year later, I have relocated and called to turn service off since it was no longer needed. The representative told me that it would cost me $256.55 to settle up with them. I paid this amount on 1/6/12. I then received my credit card statement and DirecTV had charge my account for that exact amount on 1/10/12. I called them requesting a refund and they tell me they will only refund approximately $218. Because of a discount was given that I had not use since I disconnected service. I do not understand why I was charged shut down a second time and cannot get a full refund of that second payment. $256.55 is a lot of money to someone who is a one income household selling their home to reduce expenses. Yes, I am angry because this company has been difficult to deal with from the beginning and I found myself drowning in disappointment.

DirecTV, after already raising rates for every package, is now removing programming from packages already purchased, and moving them to a higher priced tier. I can understand doing this, if a customer changes their package, and requiring them to upgrade to continue getting the channel, but once a customer agrees to a package with certain programming, taking away that programming is nothing more than a bait and switch scheme. It is at best, an unethical business practice.

Why is it that, as a new customer, I have been stuck with a miscellaneous charge on my bill until another 'promotion' is available? I chose DirecTV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother.

However I find almost the same deceptive practices of discounting one thing just to recoup some of it somewhere else. When I ordered I told the agent that I wanted DVRs but I had old TVs so HD was not needed but the boxes came all HD and the tech was not able to hook up the boxes and I told him what I told thee sales agent. I had to re-do order to get the correct boxes within the coming week. One of my TVs had AV jacks that allowed for one DVR receiver and I was told there are no DVRs now that are not HD.

So now I have a $10/month HD service charge and unable to use the service. It makes my picture looks funny and will cost $200 to swap to a regular DVR because someone lied to me about the equipment. The customer service agent seemed apologetic over his inability to assist me given that I was the third person this week who had this happen. Now I am stuck with you till 2013.

Having moved and knowing I had a contract, I was going to keep service with them. Their technicians came to my home and told me there was no reception and they would get me out of the contract (happy to hear there was existing services). They would send me boxes to send back the equipment. They charged me another month because I didn't call to cancel. They took another $197 for equipment from my checking without any form of notification. I have -$500 in my account from bounced checks because of this.

This has to be our worse experience ever with a TV dish provider. DirecTV has completely given us the wrong information, such as our monthly basic cable was going be $40 including the HD Box, but after 12th month the price for up to $70 plus. Plus we are lock into a long-term contract that we were told of (24 months). We did not sign for this. My family and I will be moving in the next month and now we realized that we will have pay a termination fee for $200 plus. Also, they billed us approx. $80 plus for the first month. These are the companies that hurt our country. DirecTV advertises that they have the best customer service. This make me so angry in how these companies spend millions telling people how good they are. DirecTV has put a very sour taste in our family's mouth. I hope DirecTV reads this article and realizes they need to change their policy and treat client better by being more upfront with their disclosures.

one and 2, which she did and I agreed to.

made the woman repeat the price twice knowing it was recorded.

This is an example of bait and switch, illegal in NY state. If I did not check this, I would not have known it on my first bill. My credit report now has been run twice in one month by DirecTV. I am also going to file with NY state Attorney General.

I signed up with DirecTV 2 months ago and was initially quoted $41.99 a month for their monthly service. When the tech came to my home to install the system, he had the wrong dish and receiver with him. I was told it would cost an additional $10.00 a month for high definition dish and receiver. I agreed to it believing that my new bill would be $51.99 a month. My first online bill was actually $58.84. After 30 minutes on the phone with a service rep and a manager, which got me absolutely no where, I just paid the bill.

On 2/10/12, I went online to pay my bill and had additional charges that I never agreed to (Protection Plan $5.99 plus tax) plus some other charges which totaled $71.27. I again called DirecTV and spent 25 fruitless minutes on the phone with them regarding unauthorized fees and plans, etc. He told me he would credit me the Protection Plan but would have to charge me a cancellation fee to cancel the plan. A plan that I was never informed about or ordered and now they want to charge me to cancel it! After much argument, he finally removed all the extra charges and told me my bill for this month would only be $47.59, but it would go up again to $72.00 and change next month. Why my bill would go up again, I asked. He said it was because the taxes in the State of Florida are very high. Really? Additional $15.00 in taxes? Why wasn't I informed of all of this before I made the decision to go with DirecTV? Of course, he could not give me an answer.

I am completely disgusted with DirecTV and the only reason I have not cancelled this service is because they lock you in to a 2-year contract and charge you $20.00 for every month you have left on your 2-year agreement, in which case would be $440.00! Obviously, they do this to discourage you from cancelling your contract because they know you don't want to shell out $440.00 to get out of it. Beware of their false advertisement and their lying customer representatives and sales department. 2 years can not go by fast enough!

This is ongoing. Our credit card expired and in the process of getting the new one, we missed an auto-pay bill to DirecTV on that card. They called and we decided to start paying with e-check instead of credit card. Apparently, they don't much care for that, leaves them without a club to beat up on us with.

They claim we never paid, although, the credit union records show payment made to the correct account number. We spent money faxing proof, even had our CU talk to them. They still want money that we have already paid and we are telling them they aren't getting it again. They want us to fax info they already have, at our expense.

We told them that their harassing us over this (lots of calls from stupid employees) is, in our opinion, because to void the contract. We asked for a box to ship the electronics and they sent one. We are done with them, forever. It turns out that you can get free HD on network channels with a $40 outdoor antenna in most areas. Who needs DirecTV? The programming is mind numbing stupid for the most part.

I called DirecTV to make a payment over the phone. The DirecTV customer service representative would not accept the payment. She stated that I had to pay a late fee. I stated to her that I had been with their company for almost three years and this is the only time their company, which makes billions off the consumers, will not accept my payment of $82.00 dollars. I asked her if their company goes bankrupt if I don't pay the late fee. I explained my financial situation and that I did not have the late fee. I told her I would pay it on the next month's payment. She stated that there is nothing she can do to help me except turn the services off. I told that was stupid! I told her that her company doesn't care about their customers. All DirecTV is concerned about is getting paid.

I have been with the company for almost 3 years and I always paid. As soon you explain that you are having some problems, this company does not want to work with you. Also, the customer service representative was rude and inconsiderate while I explained my financial situation. My company cuts my hours for the months of November and December. Not to mention that I am a single mother.

The service you get from DirecTV is not that great but I got the service to provide my young child with the several channels for children. During rainstorms or thunderstorms you can get no reception. To top it off, I put money into the bank on Friday, 2/3/2012 and DirecTV came into my account and took the money. This company is full of thieves and highway Robbery.

In November, after completing a contractual bundle agreement w/ Frontier & DirecTV for phone, internet & satellite TV, I cancelled our house phone line in an attempt to save money; I kept our internet service w/ Frontier. The following month, I received my DirecTV paper statement/bill for $100, which made sense to me. (My Frontier bill was full of credits to the tune of a $31.78 refund. The following Frontier bill was for $79.33 for internet services only - I thought that was a bit high, but figured it was a combination bill for Nov/Dec/Jan).

When I went online to pay my DirecTV bill for December, there was an additional $100.12, for a total bill of $200.12. As I didn't know what the additional $100.12 charge was for, I paid what the paper statement said I owed, $100. The Jan. DirecTV bill, again, had the $100.12 charge on it, with a past due notice and to pay it immediately ($200.12). I then called DirecTV to find out what the additional $100.12 charge was for. I was told it was a charge from Telco and that I would have to talk to Frontier about what exactly it was for and that DirecTV had nothing to do with that charge and could not do anything about it.

However, if it was not paid immediately, there would be a "disruption" in my service. After going round & round with the CSR and getting nowhere, I hung up in frustration. I then called Frontier and a very confused, but helpful CSR, said she would talk to her supervisors and get back to me. When she did, I was told the Telco charge had nothing to do with them and I would have to talk to DirecTV. I spoke to another CSR from DirecTV and was again told to call Frontier, that DirecTV had nothing to do with the charge.

How do I resolve this? Who is Telco? How can they access a charge to my DirecTV bill, but DirecTV has no control over the charge and cannot explain what it is for? But then can access a penalty if I don't pay it?!

I don't know what to do next. I lost my job in January and cannot afford an additional $100 unexplained bill - yet it I don't pay it, I may lose my TV service. I need help, please.

When I called to order service, I told them that I didn't want the free channels. It's a scam and we all know it. They told me that it was required and I should just enjoy them. "Everyone enjoys something free, right?" Basically, I wasn't given a choice. So at the first of the month, when I knew that it was coming due, I called and asked them the exact date that I needed to make the call. The rep told me Jan 19th. I wrote it on my calendar as they said it! So on the 19th, I called and they told me that I was 2 days late and that there would be prorated charges. I told them my story and the rep said not to worry. They couldn't credit the card at that time but if I called when I got my bill they could do it then. Flash forward 1 month. I got my bill and you guessed it. They aren't willing to credit my acct. It isn't until I threaten the FCC that they finally and quickly ok the credit.

You cannot advertise something as free and make someone accept it if it really isn't free. It truly is a scam, and I'm tired of dealing with big companies that are able to figure out how to steal my hard earned money expecting that I should keep my mouth shut about it. Now, I am being held to a contract with the enemy. I don't know if this is a site to just voice my opinion or to ask for advise so I'll do both. People should start using their voice. I know I'm not the only one who has been negatively affected by this. This is the way that DirecTV runs it's business. Let's put a stop to it. Tell everyone who will listen. Does anyone have any advice on where to go from here so that DirecTV will be held accountable for their actions?

This is in reference to automatic bill pay. When I initially signed up for cable service, I wasn't aware I signed up for bill pay. I thought that was a option. But since finding out on 1/17/12, by representative Jane that I indeed signed up for abp. This is the reason for the complaint. When I spoke to Jane on 1/17/12, I requested the service be cancelled and that I would make my payment each month by calling it in. Jane instructed me to call back a few days later to confirm that the request was processed.

On 1/21/12, I phoned and spoke with representative Demarco to verify cancellation. Demarco informed that this had not taken place. By now I'm upset and again requested it be cancelled. Demarco reassured me that it was done and it was ok to make my payment on 2/9/12, in the amount of $139.91.

On 2/5/12, my son Donte informed me that the DirecTV had taken out the payment of $139.91. I immediately phoned DTV to inquire what happened. I spoke to Jane again and requested to speak to a supervisor. That transfer took 25 minutes. Iris, the supervisor and she informed me that the payment had been taken out and that she had no authority or access to reverse the payment. Now I'm livid! I explained that I called and made arrangement to make my payment on 2/9/12, and now my checking account is overdrawn. Iris informed me that no one has the authority to reverse a payment and she was sorry. I insisted something be done immediately. She reiterated she could do nothing. I requested to speak to a manager. She said that was no manager available but to call back and speak with her manager Robert tomorrow. I requested a extension but she said there was no extension to give. She offered to transfer me to a Accounts Specialist to see what they could do. Once transfer the representative was apologetic and placed a $50.00 credit on my account.

On 2/6/12, phoned 800-531-5000 and ask to speak with a manager and was transferred to Chrisella, who informed me she was a disconnect highest escalation representative. What does that even mean? I began to tell my story and the line disconnected. I waited for a while but no return call the the home or cell number. OK. Now this is ridiculous. I called back (same day) and spoke with Carmen she said she was a manager. I again told the story. She placed me on hold for 20 minutes and the call disconnected.

What is going to take to get this matter resolves. I'm being bounced all around while in the meantime my checking account is overdrawn. I'm really tired of dealing with this simple matter. Did Donte and I make a mistake in signing up with DirecTV? You came highly recommended. What do I need to do? Send this letter to FCC, contact local media or get my attorney involved. It is critical to my finances that this matter be resolved immediately!

Upon moving, I followed the directions given to me by DirecTV, move my equipment with me and upon approval from my new landlord they would reinstall. I did exactly that. I paid my final bill at my previous resident and while awaiting word back from the landlord (we are both military), DirecTV withdrew $540.42 from my bank account. ($300 for equipment, $240.42 for early cancellation) which I did not approve. I have spent countless hours on the phone with DirecTV and got my bank involved. DirecTV was to refund my money, oops we didn't initiate the paperwork so again I called. "It's all taken care of Ma'am". What they did instead is respond to my bank that they had taken care of it, my bank reversed it and now I have a $540.42 credit with DirecTV. If I wanted to pay DirecTV ahead $540 I would have.

I did not authorize them to "credit" me and that is not what was told to me, I was told the money would be replaced. This caused 3 checks I wrote to bounce twice and the reversal by my bank has caused my inability to pay rent this month. I never authorized DirecTV to remove money from my account and I did exactly what they told me to do when I moved. I re-installed DirecTV which was the contingency for the money to be returned, not credited. My contract end in Sept which is not soon enough. Please help, no one or company should be able to take your money and then apply it as they see fit. Truthfully, I haven't survived Iraq and Afghanistan to come home to this.

My wife questioned me (2/6/12) about a PPV movie that we supposedly had ordered on December 10th of 2011. Both of us knew that this was erroneous because we very rarely order movies through DTV and knowing that we had seen the movie years ago, we would have had no reason to order it again.

When we called to tell them that this was an incorrect charge, we were informed that the movie in question was ordered in December of 2006! The CS agent claims that we were never charged for this movie and that the receiver used to order this movie must have been disconnected from the phone line in 2006 and therefore we were never charged. I told him that I felt it was ridiculous to claim that we owe them money from that long ago, and that there is no way for me to confirm nor deny this info. I then asked him how is it that this charge is just being sent to us and he claims that this "disconnected" receiver had to have been recently connected to a phone line or the receiver had been recently mailed back to them. He must have told me 15 times that "the charge is correct and that there is nothing more he can do".

I then asked for a manager. After 15 minutes on hold, the same CS agent gets back on the phone to tell me that he is authorized to waive the charge "just this one time". I guess he assumed this would mollify me, but only further stoked my burning rage. It then dawned on me that I hadn't had a phone line in my home for more than a year, we use cell phones. I also explained to him that I hadn't disconnected or reconnected a receiver in my home since I moved in 5 years ago.

In the end, neither he nor his manager could explain to me how this charge suddenly appeared on my bill. They did waive the charge, and as usual, offered me the "3 months of some lame movie channel that you'll be charged for after the 3 months have expired as a token of our appreciation for your long-time patronage" **. I told them I didn't want anything for free and that I only wanted to remove this bogus charge and to say my piece about their horrible customer service.

I must say (and I've told DirecTV this numerous times) that if their competition ever gets Sunday NFL Ticket, I will rip their dish off my house before I hang up the phone. Do not get DirecTV unless you, like me, are a misplaced NFL fan.

After DirecTV took the deposit and months service out of my debit card, my son, Justin ** was refused service because he is 17, which we were told at that time, have spent from the 3rd until now, to have his my name Justin ** changed to my name Debra **, SS# **. We spent hours on the phone getting the run around and even said to get my money back, but no one will cancel his order. So we can even do anything, used all the minutes on my son's phone trying to get someone to do something and have gotten nothing but a runaround.

I really do not see what the problem was; it was set up for DirecTV to directly take the monthly bill off the debit card. I would like to transfer the deposit and name from his name to mine Debra **, **. This whole thing is a bunch of ** because at the time the order was place, they were told 2 different times that he is 17, but since they refuse to let him have what he paid for, would they please put the DirecTV in my name. As far as I am concerned, we should be compensated for the poor, rude service days and days of getting nothing but the runaround, cancel his service that he did not get, and do not charge a cancellation fee.

I truly hope this thing can be resolved. I can be contacted on my email **, or my son at his email **. We still want the service exactly the way it was set up, including the discount because Lisa ** referred us. I really feel we have been treated extremely rudely by the person that we had to deal with at first, when he did finally bother to call back 1888 466 9635, ext **. I really feel at the very least they should reimburse us for the days, hours of trying to get this settled. 120 minutes on my son's track phone, went to trying to get this ** settled. This is no way to run a business and yes, I am more than a little upset over the whole deal, because right now I feel my son was screwed over and DirecTV is playing games. I would appreciate hearing from someone today if possible, at my email address **, because we have been treated unfairly all the way around. You cannot call, because they already used up all the minutes on the phone.

I paid my bill through my bank's online bill payment on Feb. 2. It still hasn't cleared their system but yet the money is not in my account. My cable is off. I spoke to 2 basic call services people and 1 supervisor. The first one, Michelle, told me in order to get the situation resolved, I needed to fax them a proof of payment. I tried calling my bank to see if they could fax it for me. But because of 3rd party policy they couldn't, so the best scenario was to go to the bank directly and have it faxed.

I was on my way to the bank when I decided to call back and see if I needed an attention to on the fax. I spoke with Alice and she told me that it would take 10 days to find this transaction. I asked to speak with a supervisor and he basically did nothing. But now that I told him where the money was, I did not need to fax it. It's not proper procedure and it would prolong it 10 days. So, I wasted all morning trying to fix this inconvenience while nothing can basically be done. I was having family and friends over for Superbowl Sunday but not anymore.

When I signed up for service in October 2011, I was told it would be approximately $30 for service and then I would bundle with AT&T for internet for a total bill of approximately $50. I never gave AT&T my Social Security Number, yet they had it on file and ran my credit. I can only assume that DirecTV gave them the information. After learning this information along with the fact that their installer tore my guttering off my house when he put up the dish, I cancelled service after 2 days. I figure if you are going to lie to me to get me as a customer, you don't deserve my service. So, I called and was assured that since I had service for only 2 days, I would not have to pay anything and whatever had already been paid would be refunded to me, which totaled $83.84.

Meanwhile, I get various statements saying they have started the refund process and that they have given me "partial month credits", leaving them owing me $134.74. I have no clue where they got that number but whatever--all I wanted was the $83.84 they owed me. I got a check for $48.74 and after finally having to dispute the remainder with my credit card company, I got a credit for over $53.48. Doing the math they paid me $102.22, which is $18.38 more than they owed me. Now, they want the $53.48 back, saying it's for my first month's bill since they do not prorate and they bill in advance. Also, on an email I got from one of their customer service "professionals", they say I owe the difference between $53.48 and $48.74. Once again, doing the math, that's only $4.74. I have no clue what to do or where to turn for this one. They keep talking in circles and I'm sure hoping that I will give in and pay them whatever they claim I owe. But I'm not one to back down, so don't hold your breath DirecTV.

After cancelling my service, I received a bill of $57.69 for PPV movies I supposedly watch years prior. All my PPVs were purchased on credit cards, I did not order this PPV and they did not notify me of these PPV purchases till years later.

The apartment complex I was living in is being torn down. I did not know this at the time. I moved in the Hulen place apartments in Sept of 2010. I signed the 2 year contract with DirecTV. I thought I would be there at least 2 years. The apartment building is being torn down. I had to move. I am now living in my new apartment as of Jan 18th, 2012. I called DirecTV to tell them I had to cancel my service, because the old apartment is being torn down, and the new one doesn't allow satellite service. So I am caught in the middle. I cannot use DirecTV.

They told me I have to pay $380 cancellation fee. I told them this is a special situation, and is out of my control. They had no sympathy for me, whatsoever, saying I signed a 2 year contract, and have to pay this ridiculous cancellation fee. I am outraged. This is similar to the complaint on your website about Dish. I don't think it is at all fair, that they are trying to make me pay for something I can't even use. I would appreciate any help you can give. My account number is 75421534. I now have Charter cable, the only thing they allow at the new apartment.

DirectTV sent me a bill a month later after disconnecting the services, charging for a movie that I "supposed" rented three years ago and they were not able to charge back then. I called the customer service department, the billing department and they told me there was no other option to clear this up besides paying for it since I am no longer a customer. What a rip off!

I have been signed up with DirecTV since the Fall of 2010. I was forced to sign up with DirecTV because I lived in an apartment complex that only had cable service with DirecTV (i.e., if you wanted to watch any TV, including local broadcast stations, you had to sign up with DirecTV).

When I signed up with DirecTV, I never received a "customer agreement". In the meantime, DirecTV has raised the prices of the programming and equipment at least 3 times. I have since moved and no longer am forced to be signed up with DirecTV. I told them I want to cancel and they said I have to pay a $180 early termination fee if I cancel before the end of my two-year agreement.

However, in the meantime, they have raised the cost of the programming and equipment rental once again. They finally sent me a copy of their customer agreement and it indicates that if I cancel early due to a change in the contract or pricing terms, I am liable to an early termination fee.

I believe this is unconscionable and would like to know how it is possible that DirecTV can continue to charge whatever it wants and change prices at any time, but I am charged a ridiculous fine for terminating a contract that they have changed the terms of (i.e., the cost). All I want to do is terminate DirecTV as my cable provider without paying an unconscionable early termination fee.

I have been a DirecTV customer since the 1990's. My husband and I moved in August 2010 where his job is. In September they were to hook up our service at the new address. The technician said he could not hook it up except for a horrendous fee. I told him not to and to cancel the order. I called customer service and told them I was going with Dish network and to cancel my account. While checking my account today, I noticed there was a withdrawal from DirecTV for 170.61. I called them and they said I had told them I wanted to cancel the service and I would think about it. What I in fact told them was to cancel the service and I was going with Dish network. The technician that was here had all kinds of excuses why he couldn't hook the service up. I also asked them what to do with the equipment I had and they said to just wait on it. They illegally took this money out of my account and were not authorized to do so. Isn't it strange I told them in Sept. 2011 to cancel the service and they charged me until January 2012?

I paid DirecTV on Dec 30, 2011, in the amount of $221.35, to get service. They told me that my son had an account with them in the past, and because of his past due bill at the same address, I could not get service. That's fine, but they refused to return my deposit. I am not responsible for his bills, then they say they are going to refund me back the $221.35. As of now, 1-27-2012, I have not received this money back.

DirecTV took $351.00 out of my fiance's account (he is not on the account) without notice! I called them this morning, 1/20/12, I spoke to Wanda Jones, was transferred to a girl named Ansley, who then after one full hour disconnected me, without anyone coming back on the line.

Ansley came on the line 35 minutes prior to the disconnection and told me a supervisor was coming on the line. This was not an accident, they disconnected the line. I was offered no explanation for this withdrawal and the fact that it came out of my fiance's account is horrible. His name is not on the account. I was told that the service agreement states this. I asked them to send me a service agreement a month ago and to have a supervisor call me a month ago and I received nothing, not a call and no agreement.

I am going to call them back, and find out what is going on. My fiance called his bank and has disputed the withdrawal with the bank. That takes time as well. These are tough times and this company has victimized me. A month ago when I called them I asked to suspend my account due to being laid off from my job, that was the nature of the call a month ago that I heard nothing back from. I have not had this service since November.

I give them 5 stars for horrible. $444.00 was taken from my bank account, without notice. I was told on Dec. 31 that I would get a credit in 10 days. I am still waiting for the credit. I've been a customer for years. Is the service slipping, or has it always been this bad? Oh, and I am supposed to pay my bill today for February.

Several months ago, I agreed to go with DirecTV as my cable company. They had a special going on with a $45.99 a month for one year with free HBO, Cinemax and Showtime for three months. I found this to be one of the best offers there was so I signed up with the agreement of all the terms including the $200 cancellation fee, $15.00 fee for disconnect, as well as charges for the equipment, but never once did the representative tell me that they would take money out of my account.

The first incident with DirecTV was they took $39 out of my account without notice. When I called them and asked them why did they take my money out of my account, the representative then told me that when I signed up for the HD for life, they took money out directly. I told the representative they can have the HD for life back and I specifically told her to put this in the notes not to take any money out of my account ever. The representative claimed she understood and told me that it was in the notes.

After that first incident, service with DirecTV was great for only one month. I received my first bill of $47.62 which was good, then, I received a second bill the next month for $115.03. I called asking why was my bill so high and they said that it was because I didn't sign up for their rebate. So they helped me with that and I signed up for my rebates. They then claimed that the problem was solved.

Next month came around and I had an outstanding bill of over $200. I immediately called DirecTV and asked them once again why is my bill so high. They said it was because I am paying for the HBO, Cinemax and Showtime. I finally just decided that they have a lot of foolishness going on with them. At this point, my nerves are worked up but I still did not cancel my service. After all this confusion, I just continued to pay these high bills.

Finally, I got fed up and I spoke with a representative named Judy. She was absolutely the rudest one I have spoken with. She seemed quite crazy, to be honest. She was all over the place with her conversation and argued with me about me not paying any of my bills. "They were not going through the automatic system," is what she told me. I asked to speak with someone over her and she just hung up in my face.

So after this occurred, I stopped paying altogether. I feel like I did not need to be treated this way and I never once gave them any problems. I had a final bill for $172.03 and when I spoke with representative Dominica, she told me that DirecTV will not charge me for services I did not use and that I understand. So when she told me that I was charged for a disconnect fee, I understood that as well.

So $172.03 plus $15.00 equals $187.03--plus the $300 which the representative at signing told me. $200 for a cancellation fee, so that is $187.03 plus $300 which gives me a total of $487.03. I know you are wondering why I am giving you a summary of my money. My account was cleared of $832.03 without notice--no letter or anything. I am a college student who is trying to save money and now, I have to start all over for some money-hungry cable company. This was not a good experience for me at all.

DirecTV bills customers for programs ordered through their remote years after the equipment has been returned. Consumers are not aware that these charges are not included on their monthly bill. I disconnected my service after two years. I paid my final bill and returned my equipment. I received a statement in the mail stating that my balance was zero. I then called DirecTV to verify that they received my equipment and that there were in fact no additional charges. I was told everything was paid in full.

On 1/8/2012, I got an email stating that I was sent a bill for $227.45 and still have not paid it and that if it was not paid within 15 days, that amount would be taken from my bank account on file. I called DirecTV and they said the charges were for PPV programs ordered two years ago. I asked for an itemized statement for the said charges as well as the paid statements for that period so that I could review and validate the charges before making the payment.

I was emailed the PPV charges, but not the regular bill, which would include PPV programs that were paid in full. I suspect that I am being charged for programs that were already paid on my monthly bill.

I paid a bill for someone last year and when they disconnected their account I got billed $128.62 without my consent. They would not reverse the charges and told me if that person didn't return the boxes I would be charged $250 more without my consent.

Several years ago, I engaged DirecTV for service. By phone, I was sold a package for, TV, phone and internet services. After paying $75.00 for their free dish installation, I was told that they did not offer internet service in this area. After hours by phone explaining this circumstance and several letters, with no attempt by DirecTV to resolve, they turned me over to a collector or two, who have called regularly at all times of day and night.

I was sold a service which they could/did not provide. Therefore, I will not pay over $400.00 for this company's incompetence. My reward will be to have my credit damaged through no fault of my own. DirecTV does not even publish a contact address on their website. I wonder why. This is a very old game called "Bait & Switch". This company did not provide the service which was sold to me, therefore I will not pay.

I had used a credit card for a friend to pay some past due bills however I did not have auto pay bill. The person then disconnected their services with DirecTV and without my consent, the company charged me $419 for an overdue balance without me (cardholder) consenting it. I called DirecTV and they refused to put my money back into my account. DirecTV will not refund my money after taking it out without my consent and I will be over drafted in the bank due to their actions.

I have called DirecTV twice to return the receiver and remote. Each time, I waited at least 7-10 days to give the delivery service enough time to get the recovery box to me. Each time I called DirecTV customer service, I got a different story about returning the box. I still haven't received the delivery box and now, I received a letter stating that they will charge me for it.

Six months ago, I was having problems with the old receiver I was using. I called customer service and he sent me a new one. I told him that my house was for sale and I didn't want to be placed on a new contract. I already had DirecTV service at my second house, so transferring service was out of the question since I already had service with them. This didn't seem to be a problem. My first house was sold and I canceled service. They told me I had a two-year contract (which wasn't supposed to be because they were replacing a bad receiver) and that I would be charged a $250.00 early cancellation fee (even though I already had service at my second house and I had been a good customer since 2003).

I told the representative that I wasn't going to pay that and she told me that they would use the credit card on file (I did not give them permission to do that because I paid monthly, they do not have permission to auto-bill my credit card). They are a horrible company to deal with--even for "longtime, good" customer.

On Jan, 5 2012, I received an unexpected alert on my cell phone that $358.70 had been pirated from my Netspend Visa debit card account. I panicked because I didn't know how it was possible because I didn't have an account with DirecTV. I realized that this transaction was due to me paying a bill for a person who asked if I would do this on my card. What I didn't know until I spoke with a DirecTV customer service rep was they used my card as the only means to collect from their customer and kept my visa debit card on file without my authorization. When the customer became delinquent they charged my credit/debit card. My name is not on the contractual agreement they have with the customer and they illegally took funds from my account that created a snowball of fees for disaster.

I am pissed because I don't live with the person they have a contract with or do they have anything to do with my financial responsibility. I didn't know and I was never told that this was possible in me just paying a bill. I am willing to join any lawsuit pending against DirecTV because they have made it impossible for me to meet my obligation to my own creditors.

We signed up almost three years ago for a two-year plan that was to cost $29.99 for 3 months with some free movie channels during that period. We were led to believe by the person we talked to at 1-800-531-5000 that our bill would go up some in small increments. After cancelling all the movie channels at the end of three months, they told us to expect a monthly bill of at most $70.00. We are currently being charged $104.96 monthly with no movie channels, not at all what we agreed to. Thank you.

Avoid DirecTV. They are scammers. I have spent three days trying to straighten out my account. I just signed up on November 21, and they have charged my credit card hundreds of dollars. Avoid!

I had DirecTv for years and have never been late on any bills. My contract was ending on 11/27/11 and my cable was cut off 10/27/11. DirecTv cut the service one month early, and turned around and billed me 21.00 for early termination. I paid the 21.00 and then shipped all the equipment back via FedEx. I was billed 233.27 for non returned equipment. I called and spoke to Kenny on 11/27/11 and he said he looked in the system and that they have received the equipment and he would reverse the charges. This happened again on 1/3/12, I spoke with Loretta who was rude, she stated that it was sent to collections. I called back 1/2 hr later because I had not received the confirmation email.

I got Anna this time and she pulled it up and the last two reps had done nothing to reverse the charges. I am still waiting on the confirmation email stating that this had been reversed and collections had been contacted to remove these fake charges. Since Oct. when I left DirecTv, I have been harassed numerous times over this fake bill not counting the letters wanting me to sign back up with them. DirecTv reps have been rude, harassing and down right ugly over their mistake. There is no way I would ever sign back up with this company. I was promised today that Anna would take care of this. So far the last two reps haven't taken care of it. If I do not receive a confirmation email stating that this matter has been taken care of, I will be contacting my attorney.

Several weeks ago, I sent in a complaint against DirecTV to the Better Business Bureau. DirecTV signed me in for a two year contract, when I only contracted for a 1 year bundle package for phone internet and DirecTV with Centurytel. I ordered the DirecTV through Centurytel. The DirecTV man came to my house because I ordered a one year contract through Centurytel yet, after he set up the dish on my roof, he presented me with a two year contract to sign. I signed it thinking he was wrong, I had ordered this through Centurytel and I knew it was a one year contract.

When I called to cancel the service, because the bundle discount through Centurytel was over and my DirecTV bill had doubled, they told me I had signed a two year contract and had to pay a substantial cancellation fee, close to 200 dollars to have the DirecTV turned off. They would not let me out of the contract. While I know I made a mistake signing that stupid two year contract, I really thought I was right and the installation guy was wrong. Besides, this would still be bait and switch, advertising a one year contract with good deals, and then sneaking in a two year contract, after the installation was already done. That should have been explained clearly to me before anything was attached to my roof.

Anyway, I sent the complaint in and I expect to hear from them soon. I don't want to get ripped off by Direct TV. I know they have several rulings against them because of the way they advertise. In fact, the Better Business Bureau says they have over 35,000 complaints against them. Centurytel only told me that Dish has separate billing. That is not specific enough, someone should have told me before I had these people come to my house that the contract with Dish was a two year contract, and that the price would double after the first year. Not even the guy who installed my dish told me that the price would double after the first year.

I remember even telling him, that I didn't let cable come back and install cable again because they did that to us, and I didn't want to deal with companies that did that, and he still didn't tell me. And when he said it was a two year contract, I corrected him and told him, no I ordered a one year contract through Centurytel. He said all new clients sign the same standard contract, so I signed it, but I just thought he was wrong. But right then would have been the perfect time to explain to me that the prices would double, and there definitely was a second year and there would be penalty to cancel and he did not.

So I don't feel I should pay them a red penny. The irony of the thing is that I had called Centurytel and let them talk me into the bundle looking to lower my bills, and all they did was set me up with a company that ripped me off. The prices weren't cheaper than what I was paying before, and the deal with DirecTV was certainly not a better deal in the long run either.

I am looking forward to someone filing a class action suit against Direct TV. I will make sure my name is on that list. If you want to sell a product, why not just advertise the product at the price it will cost to have the service, rather than advertise discount bundles, and have secret hidden rates. If I had known that DirecTV had so many complaints against them, I would not have touched them with a ten foot pole. Does their product or their prices suck so badly that they have to trick people into signing with them?

Afio is the collections company they sicked on me, but Afio should be ashamed of handling this sort of case from DirecTV, with 35,000 complaints, who is so obviously the one at fault here. Instead, they choose to persecute the little guy. I am contesting the validity of this bill. I never, ever, ordered a two year contract, and I told that to DirecTV and while they made me cry on the phone with their ridiculous run around and unreasonableness, they were simply more interested in stealing every buck they could, instead giving their customer what the customer actually ordered.

I ordered a 1 year bundle contract through Centurytel and I paid one year of that service at the prices that I was quoted when I ordered it. In fact, the prices were higher than what I was quoted on the day I ordered it and when I discovered that, I called and asked when my contract would be over so I could cancel as soon as it was, and I was told one year. So when I saw the price doubled, I knew my year was up and called to cancel because the prices were higher than advertised, and they told me that I had to pay double now for another year, or cancel and pay the cancellation fee. I told them I would not do business with them any more, and to cancel me right away.

I was over Billed for $91.00 on my autopay on AMEX and customer service says it happened to everyone this month? Did it? Talked to a very nice rep and she said they just had a glitch on their billing system and apologized and it has happened to everyone. I am on the 3-month intro offer and should have been billed only $58.99, not $168.98. This is my second bill, yikes--gotta watch them. I asked for a credit and was told they could not put it back on my AMEX. I explained if I call AMEX, they would gladly dispute the charge for me but I am afraid if I do this I will stir up a bigger mess with DirecTV. And from what I am reading in here, I will keep the peace until next month. If at that point they charge me again, I will be less impressed than I am now. But I must say that the service and quality is light years beyond what I had with Metrocast Cablevision. Watch your bill!

I signed a two-year agreement with DirecTV. Every month, the bill was higher and we were always charged wrongly for something; canceling stations but still charging them; discounts promised, but not received, etc. Finally, it was two years and I was finished with the agreement; the same month I moved. My roommate had once paid over the phone with his credit card because it was late. I asked the lady, one time payment only because this is not my card. She said yes. My last bill that I owe is $180 which I admit is late. DirecTV took it upon themselves to charge my ex-roommate's card $464. First problem, this was not even his bill.

Second problem, I didn't owe $464, only $180. I called, arguing an hour and a half. He figured out that they charged me an early termination fee that was not supposed to be charged. They credited my account which would take 30 days to be put back on my friend's card. I also disputed the fact that, how can they just charge someone's card that had nothing to do with the bill that I owe? The supervisor stated, they didn't know whose card we provided, they don't ask for the name, and they keep it on file no matter what, and that it would not be credited. She said I could file a dispute, however, it would delay the credit of $280 that was wrongly charged to begin with.

After speaking with an agent and obtaining an agreement for an extension to pay my bill, my service was interrupted two days later. When I called to speak to a supervisor I was placed on hold for more than 25 minutes. The supervisor said I would have to pay my bill first before the service could be turned back on. When I explained about the agreement, I was told because the service was interrupted it was nothing they could do. They did not keep their promise and abide by their agreement.

I had an account with DirecTV and I felt I was being overcharged for the service. I called DirecTV and asked that the account be put down to basic only. And so that it could not be changed by anyone else, I had it password protected. The young man promised that nobody could change it. The next bill I received was even higher. When we called about it, they said "someone called the same afternoon and changed it back".

Then, the supervisor stated that it could not be password protected, that anyone who knew the account number could make changes. So, they continued to bill for services I had cancelled and for a sports package that I did not order. I cancelled the service and told them I would not pay for the charges during the time it should have been discontinued. They threatened to take it out of my account. So, I went and closed my account at the bank and opened a new one.

The above company reviewed my credit without my permission. I said if they had to run a credit check, they did not have my permission. I did not want my credit ran. They assured me there was no need to get info regarding the service. Direct TV did run my credit. It was a hard inquiry. I have access through free credit report .com. That is where I learned that my credit was run after telling the sales person I did not want to run my credit. They ignored my instructions and invaded my personal info. How can they be punished? Thank you.

I have been overcharged for Ultimate TV for 7 years. I've subscribed to DirecTV's Premier service since 1997. For two years, I had some RCA and Sony receivers, and during that time, they were charging me $9.95/month for a service called Ultimate TV Monthly. I did not know what this service was until I inquired today. The service was for a special "guide" for those specific receivers. The customer service agent at DTV told me today that they have not offered those receivers or that service since 1994. I have been charged $9.95 per month for the past seven years, and all they have offered me was a $50 credit. I believe this to be an unconscienable act. They are charging people for a service never ordered, and not offered for more than 7 years. How many other subscribers have encountered this?

I have only recently signed up with DirecTV. They advertised different prices for different packages. The package I signed up for was $39.99. My first bill was $50. My second bill is $56. To me, this price is a violation of their own advertised price. I would never have signed up with DirecTV if I knew the price would be $56. And who's to say that they won't raise the price again and again and again. To me, it is they who have violated their agreement. I want to pay the original agreed on price or I want our contract terminated immediately.

Every month my bill is incorrect. I have called many times, been placed on hold for 20 minutes or more, to get someone who can't figure out how to read my statement. They have all agreed that my amount is incorrect, and promise to correct it, and it will show on my next bill. The next months came, and it's higher than the previous month. I don't understand how customer service tells me different amounts, from $34.99 to $44.99, and my bill is higher each time I receive a bill. If I could cancel without a penalty, I would. You can check and see how many calls I have made to customer service, without a solution. Needless to say, I am very unhappy. I want something done now!

I paid my remaining balance to DirecTV and called to cancel. Upon talking to someone, they said they had to go back and take the credit off from two months ago and I would also have to pay that before they could cancel my service. I had been with them for three years. I was told by their company a week before that all I had to do to cancel was pay the balance and that was all. When I asked to speak to a supervisor, I was told that I had to write a letter and that they did not have a phone number for me to call that I could only write a letter.

First, it should never be this hard to cancel service. Second, they are just trying to get more money out of me. Third, they are going back on their word because I asked the gentleman that I spoke to several times to make sure I did not owe anything else. I was also informed that after I get a call back from the dispute department that I will still have to call DirecTV again to get them to cancel my service. This is ridiculous.

At this point, I am have sent my letter immediately to the address that was given. I will tell all my friends and post this on my Facebook page for people to see what is going on with DirecTV. What company could you possibly not have a way to resolve an issue without talking to someone without a phone? The best part is they recorded all the conversations and they will prove that what I said and was told is correct. Case in point, don't be with DirecTV unless you plan to stay for life.

Today I received a bill for $444.00 from Direct TV. When I called them, I was told that by getting new receivers, it automatically put me into a new contract. And I was told that if I would have taken replacement equipment, there would have been no charge. I was never given the option of what equipment I wanted. I was only told that a technician would be out to correct the problem. This is insane. These companies should not be allowed to make a decision on the consumer have to pay for it. I never asked for new or upgraded equipment. I only got what the technician brought to my home. Please help. I do not know where to turn with this.

On November 1, 2011, I signed up online through Verizon, for the Verizon Triple Play, including phone, internet, and TV. Because FIOS was not in my area as of yet, Verizon contracted with DirecTV for them to provide the TV portion. Verizon informed me that they had a partnership with DirecTV, but that all billing and customer service would still be through Verizon. The order confirmation that I printed out says "Month-to-Month agreement plan", under the TV portion of the listed services. DirecTV contacted me and left me a message, that they would be contacting me shortly to schedule an appointment. They never called back, but instead, just showed up at my house one morning. The man spoke very little English, and I was very confused as to whether he was with Verizon, or DirecTV, and that he was there to install.

I finally was able to gather that he was there to install the DirecTV dish, and he had me sign a form that he had been there to install it. Afterwards, I realized I could not get access to all of the channels for which I was paying. After several phone calls and hours with Verizon and DirecTV, with different people giving me different answers as to why the service wasn't working and offering different solutions that they would later reneg on. Verizon informed me that DirecTV needed to be connected to the internet, to be fully functional, and that they should not have installed until after the internet and phone were installed. Verizon then scheduled a phone and internet installation on November 16. Although they cancelled my phone and internet service with my previous provider as of that date, they never showed up that day, leaving me with no phone or internet.

On November 17, Verizon emailed me that I had a new installation date of November 23. Again they did not show up. I called Verizon several more times over the next few days. When I finally spoke with them on November 28, they scheduled me a new date of December 2. The installer came to my house on December 2, and when trying to perform the installation services, stated that he, "didn't feel like dealing with this**, and he was hung over". When my phone and internet were still not working as of today, December 6, I once again called Verizon, and they told me there was a problem with the line outside, and they would send the tech back over by 4 PM. At this point, I had reached my tolerance point, and told them to forget it, I did not want the services, and I was going to go back to Comcast.

After several more phone calls and disconnections, Verizon said my services would be terminated when Comcast sent over the order for my phone number (Comcast is scheduled to install on December 8), and that I also needed to call DirecTV to let them know about the cancellation. When I called DirecTV to inform them, they told me I would be charged an early cancellation fee of $400 because I was under a 2-year subscription. They refused to remove the fee despite my objections because "it is standard policy at DirecTV" and if I do not pay it in twenty days, they will charge my credit card they have on file, which I assume they got through Verizon.

Charging me this fee is absolutely absurd, when my contract was with Verizon, not DirecTV, and does not state anywhere that there is a 2-year subscription, but rather a "month-to-month agreement plan," and given that the services under the contract were either not provided at all, or not completely. DirecTV will be charging my credit card an early cancellation fee of $400, unless I cancel the card, in which case, they will send my account to collections.

Never before in my life have I been treated so poorly by a company. This weekend I had nearly $500 taken out of my account for unforeseen and unfair charges by DirecTV. To make an extremely long story short, I was subject to multiple customer service fiascos on the part of DirecTV compelling me to cancel my acct with them. After several hours of discussion, being placed on hold and transferred around to different representatives, and refusing numerous offers, I was finally told that my early cancellation fee would be waived by DirecTV because of the complaints I had raised. I was told that boxes would be sent to my residence for the return of the DirecTV equipment.

Over 3 weeks later DirecTV deducts nearly $500 from my account. I called to discuss these charges only to find out that they are for an early cancellation fee and for not returning the equipment. I explained to them that I had yet to receive the boxes necessary to return the equipment. After some research it is discovered that DirecTV sent the boxes to the wrong address and they will resend the boxes but will not refund me until the equipment is returned. Furthermore, they claim that there is no notation of my early cancellation fee being waived, that the charge is valid and will not be returned. When asked about my options. I was told by 2 supervisors that I should contact my bank and file the DirecTV charges as fraudulent. My other option would be to contact the DirecTV corporate offices and lodge my complaint. I have done so (albeit in the 1000 characters allowed when writing a complaint on the DirecTV website), only to receive a boilerplate response explaining to me that the charges are valid and will not be returned.

I have written another letter stating that the complaints I had raised were not even addressed in DirecTVs, and requesting that the recorded phone conversation where I was told my fee would be waived be revisited in good faith. I am fully prepared to file complaints with the BBB and to take DirecTV to small claims court in an effort to recoup the money that is owed to me by DirecTV.

On September 19, 2011, I paid my bill in full. I had contacted Comcast and they were installing their system on Sept. 20, 2011. They told me that they would contact DirecTV to cancel after they installed my system. One month later, I got a bill from DirecTV. I called them to say that Comcast canceled and they told me that I would have had to do that. Why would I question Comcast if they said this is the procedure? I would go online to pay my bill to DirecTV and used my Debit card with Chase bank. I did not have automatic withdrawal with DirecTV. Today, I saw that DirecTV used my debit card without authorization and they withdrew $125.63. I contacted DirecTV and they told me they can do that, that they will not be reimbursing me the money. I thought I was doing everything the correct way. Also, I have been unemployed for over 5 months now and do not have an extra $125.00. I am hoping that you will be able to get them to do the right thing and reimburse me my money. Thank you.

I am having equipment problems. We have a boarder as of July 2011, and ordered an additional HD TV Receiver (which is included in the monthly rental). However, the HD box makes a crackling sound (like an electrical short) 24/7, and is annoying to the boarder, and is starting to give her headaches. In September, 2011, I called DirecTV to have the box exchanged for another. I was told, nothing could be done, and it was normal. As the noise has gotten worse, I called again today (11/30/11). Again, I was told I could not exchange the box, unless it is broken or defective. I told them something is wrong with box. Again, they refused to exchange the box. What can we do to get it replaced? We have been a good paying customer for several years, and feel we have not been treated fairly by their not listening, or doing something about our problem.

CenturyLink offered a bundle, including DirecTV, and they flat out lied to me about the service cost and conditions, when I cancelled within 10 days, they then charged me a fee of $480.00. These people are thieves, dressed up as legitimate businesses. I intend to take both of them to small claims court here in Florida. They have stolen $480 out of my mother's account. Finally, DirecTV has agreed to refund me within 30 days but I still want to sue the ** at CenturyLink.

DirecTv cleaned out my account of $410.00 and it all started when I upgraded to an HD box then I sent back my old box to get credit for It. I told them I had an extra box that has been here for like 5 years, which I used for 3 years and has been in my garage for 2 years. I said that if they want it, they can send an extra return label box and I'll send it back. I never received it so I could not send the 2nd box back; however, they still took out $138.00 from my account for monthly payment which is OK, but they took an extra $270.00 for a box that was sitting in my garage for 2 years not in use. Then on Nov 20, 2011, I asked if they could credit my account and they said it would take up to 72 hours. I called back on the Nov. 25, 2011 to check on the status and they tell me it takes a month to get it credited to my account.

They con me into activating the box so I can get my $270, informed me that I would not have to return it and would get my refund back in 72 hrs. So I call again for the 3rd time on Nov. 28, 2011 and they tell me, "I'm sorry but it takes a month to credit your DirecTv account". So now I talked to a supervisor and she tells me it will take their billing dept. 2 weeks to credit my bank account. I tell the supervisor that the return label box came in my mail 2 days ago and asked if I can return that box in the garage so I won't get charged a monthly fee. She said, "yeah but I can't credit your account until we get that box". Now my mortgage is due because the 1st is coming up and I don't have all the money. I will have to pay a late fee on my mortgage. She tells me they will pay the late fee if I fax it to their billing dept. I'm still waiting to see if I ever get paid and was conned into getting a service that I didn't want.

DirecTV takes repeated unauthorized money from checking accounts. This has occurred twice for me within two months. In researching, I have found thousands of people across the US are being victimized in the same manner. This fraudulent scam of a so-called company needs to be stopped.

I am not currently employed. I am a student, age 50. Each time, DirecTV cleans out my checking account causing overdraft fees. I am unable to pay rent and to buy groceries. All because I made one payment to them with a debit card linked to my checking account. I was forced to cancel my checking account, which cost me money, this morning after hearing that DirecTV intends to make another debit once they see more funds in my account. Apparently the $306 I had, all that I had in the world, was not enough for them.

I had DirecTV installed on July 12th. I then canceled the service two weeks later due to a move and my new place not allowing Direct TV. I could have offered DirecTV proof if required. Last night, 11/22/2011, $416.00 was removed from my account without authorization.

I signed up for DirecTV as a part of bundle package offered by Quest. All of my initial set up, billing and payments were handled through Quest. At the end of a year, I moved and needed to discontinue services. I contact Quest who said that they only handled the sale for the bundled services and that I needed to contact DirecTV to change or cancel service. When I did this, I was informed that I was breaking my two year contract and would be charged a $240 cancellation fee. I said that never signed a contract nor was I informed about any such agreement when I signed up for service. DirecTV told me I had to handle that with Quest since they did the sales. I contacted Quest again and they would not do anything as they were no longer bundling services with DirecTV. I called DirecTV back and asked to speak to a supervisor. This was declined.

The customer service rep informed me that there was nothing she could do and that if I didn't make other payment arrangements, they would just charge my credit card. I never gave DirecTV authorization to do this and stated several times in this conversation that they did not have my permission to do so. I also repeatedly asked to speak to someone who could resolve this matter and was told that there was no one else I could speak with. DirecTV charged my AmEx without my permission, which I immediately disputed. AmEx resolved the dispute in my favor, saying that DirecTV did not provide any information or documentation requested showing that I had agreed to the charge or authorized payment. I again called DirecTV to resolve this and was told that a supervisor or manager would contact me about this but no one ever did.

Two months later, I received a notice from a collection agency for this fee. I spoke to a supervisor there and told him what had happened. He said that if I had disputed this fee and it was unresolved, it should not have been turned over for collection and that they would not act on this. This was in September of 2010. I never heard from DirecTV and thought that they had dismissed it.

I called AT&T for DirecTV and AT&T internet. I cancelled AT&T before I received their equipment and used auto pay for my DirecTV service. AT&T billed me DirecTV. I called both companies and neither would help. It went through 1 collection and credit-reporting agencies were removed from my report. Now, AT&T has sent this bill. I paid to DirecTV to another collection agency. The owner of the house at the original address where I receive DirecTV ransacked my room and stole many items including my DirecTV receiver. This is noted in my DirecTV. They were to suspend my account but bill me as if I have a receiver. I asked them to apply the bank drafts taken from my account on early cancellation. They ignore me and continue billing for service. I have spent many hours trying to rectify and all I get is lied to.

On June 28/2011, I suspended my DirecTV service, until further notice. It is due to the fact that we are moving, an option given to me when you call to cancel my account, and had six months to reinstall the service at my new address. I explained further, that I would take time because they would be leaving, in addition to moving away, and that I would call back to give them my new address, and have them reinstall the cable service.

Yesterday, November 28, Cable TV called and the person who called me (Ruben, Supervisor), told me I owe $57.00 because my service was reinstated in my old address, even though they know that I have moved, and no longer lived there. I told I did not reinstate my service and asked for a 6-month suspension,and I'll just reinstate my account and provide them with my new address, after I return from my trip. He said that the Cable TV system is automatic, and that they had to charge me, and also I only got suspended for two months. All this time, they reinstated my service to the old address, despite knowing that I do not live there anymore, and now they are charging me for the service. They told me that's the company's policy,and they couldn't do anything else.

We moved apartments and the technicians could not get "line of sight" to the satellite. When this happens, they cannot charge you for the early cancellation. They charged us for early cancellation fee of almost $300. I instantly called customer service to discuss the fee. They admitted that I should not have been charged that fee and that it will be refunded. I was then told that I had to wait 30 days for it to go through their refund process!

After we waited the 30 days, there was still no money refunded into our account. After several phone calls where the put me on with a "supervisor," I was told that they would escalate my complaint and that I would have to wait another 10 days! So this is over 40 days from when the fee was originally taken out. A few days later, they took out another $300! They now owed us almost 600 dollars. When I called again (now 7-8 times), they said it was a mistake and apologized, like that would help. It wasn't until a few weeks later that the money was finally refunded and that was only after threatening to file a complaint with the Attorney Generals office. Whatever you do, do not sign on with DirecTV. They will make it super easy and convenient to sign up but when it was time to cancel, it was literally a nightmare.

I totally treated like a tiny little person on my 8-9 calls. We had our account withdrawn for over 500 dollars for early cancellation fee and for some receivers. I never signed a contract as we were month to month the whole time. I disputed the charges and after many hours on the phone, we were promised 327 dollars in return. We were promised a credit within 30 days. This was in May over 5 months ago. Every time we call, they assure us it will be within 30 days. We are so upset and feel tiny against a big giant.

I signed up with Direct TV to suddenly be told I had to pay Primecast. I never received a bill from Primecast so I continued to pay Direct TV. 3 months later, my service was disrupted for non-payment. Direct TV refused to discuss the account and passed me onto Primecast who in turn stated that no monies were ever received. They discontinued our service. Direct TV then called us to see what needed to be done to get our business back. An agreement was reached that we would deal directly and only with Direct TV.

Once again, 3 months later, our service is off. I called Direct TV who sent me to Primecast, who then sent me to a collection company. Nobody will talk to us from either company to resolve this issue. Direct TV is now refusing to send us hard copies of the bills and payments. Primecast has locked us out of the online account and we are unable to access any information. The collection agency only wants the money that Primecast states is due. And Direct TV refuses to inform Primecast that they were paid directly. This is double billing and I want to know what legal recourse is available.

Signed up for DTV for 60.99+ tax per month and have been charged 92.99 for each month. Called DTV and went through 3 different CSR and then a so called supervisor named Janet, who could not do anything after 1.5 hours on hold with them. She sent an email to activations because they said I was not eligible for rebates, but she said I don't know why it is not giving you your discount? Then she said, it would take 7-14 days, what a joke. I have an confirmation email from direct TV stating my bill would be 60.99 + tax.

I am going to find an atty. to sue them for false billing and false advertising, misrepresenting their services. They are a joke in the confirmation it says nothing about rebates. I have everything in writing.

I've only been with DirecTV for two months. I've had problems with my bill. This month, they're saying I've rented a movie twice but like I told them why would I rent it twice when it's on my DVR, I recorded it! They still will not give me credit for the $6.00. I'm not very happy would not refer anyone to them!

When I signed up on the phone for DirecTV service, I told the representative that I only needed the service for six months. I was not told that I had to sign up for a 2-year contract. This is the kicker. I ran out of work and couldn't pay my bill when it was due. DirecTV turned off the service. I sent the equipment back to them only to discover that they pulled money out of my bank account without my knowledge.

I now have some checks that are going to bounce and create a lot of financial problems for me. I didn't think any company could legally take money from anybody's bank account without the permission of the customer. Even though I sent the equipment back to DirecTV, they still charged me for the equipment. Now that they took the money, I won't be able to put food on the table for my son. DirecTV just ** up big time as it looks like I am going to own the company after I sue them.

We fight with DirecTV every month because our bill is never correct. We asked to speak to a supervisor, and are transferred to what we thought were supervisors. We have since come to find out that instead of speaking to supervisors, we were actually speaking to the representative sitting next to the one we were originally speaking with. When we notified them we were cancelling, they told us we would have to pay $400 in cancellation fees. What?

I'm having a bad experience with DirecTV on business account. I had the service turned off for the summer. I called and requested for service to be turned back on and got no reception. Then, the technician came out and needed access to the roof, which I could not grant. I called back and advised to terminate the service since I was selling my business. I just received a bill for 60 days of service with no reception. They will not zero out the bill.

I was a customer of DirecTV in 2010. I was deployed to Afghanistan and notified Qwest and DirecTV on July 13, 2010, that I needed my service shutoff. Qwest stated that DirecTV had assessed an early termination fee on July 20th, but had continued to bill me until November 2010. Qwest told me I needed to speak with DirecTV to clear the issue up.

I called DirectTV and was told by a representative in their reconnection department that he found an issue in their records, but all he could do was excuse the early termination fee, and not the subsequent bills. He then transferred me to their billing department, who told me they could find no record of my having the service terminated, and that I owed 3 months worth of monthly payments.

I told the woman about the other representative in the reconnection department and the Qwest representative who found the records. The woman placed me on hold, and hung up on me. I the filed a BBB complaint and was contacted by a woman named Amy in their office of the president. Amy said she found some discrepancies, but that all she could do was refund the money to me, and I would have to pay Qwest myself, since Qwest collected the bills for DirectTV.

I told her that this was not optimal for me because there was no guarantee from them or Qwest that they would remove the negative report from my credit file. I told the BBB that DirecTV and Qwest needed to work together to resolve the issue that they caused, and fix my credit standing. DirecTV flat out refused, stating that they could do nothing.

Qwest said that they couldn't do anything if DirecTV did not admit it was their fault. A month later, I received a letter from Qwest stating that the 3 months of bills were not from DirecTV service but from Qwest service and that they had no record of my requesting the service to be terminated. The two companies work together and bill together.

I have only gotten the run-around, and have been unable to get this issue sorted out. What a wonderful way to treat the people that put their lives on the line for them. I will never use DirecTV, Qwest, or Century Link again. I am now stuck, and have no way to fight these companies, and clear my credit record.

I have only been a customer with Direct TV for a month and I have had so many problems with the service. Initially, they only gave me one receiver and when I called to complain, the CSR suggested that I just cancel my service and forwarded my call to that department. After that was resolved, I received my first bill that did not have the rebates. So after contacting them, I was informed I had to complete a form online but I was never informed of that before so I was forced to pay for services that they advertised as "free".

Assuming everything was in order, I digressed until they did not automatically deduct their payment and made my account past due. I called and asked them why they had not and the CSR said it must have been a glitch. So after going over my recent bill, I noticed that the HD service I was suppose to receive "free" was being charged. I questioned him about that and he said he did not understand why because I was enrolled in auto bill pay which qualified me for free HD.

He then transferred me also to the department to cancel my services. Now that person said I pressed the wrong button when I ordered online and it did not accept it. So when asked if I was enrolled in auto bill pay now, I was told yes and they would deduct my bill from my account. How is it that I am enrolled but do not qualify for free HD when that is the only requirement? When I asked to just cancel it from my order, the man told me I would have to send in the HD receiver (which I agreed to) but then told me they could only send me a down-grade replacement receiver for something like $150.00. I should not have to pay for a "down-grade" receiver! I have been manipulated and really want to cancel my services but of course, I am locked into a contract.

DirecTV is ripping me off, saying that I owe them a $360.00 early termination charge, stating that I agreed to a 2-year service agreement, which I did not. My A/C # was ** **, service address was **. I knew when I moved into this address that it was to be short term and nowhere near 2 years, which was one of the many reasons I never would have agreed to this deal.

I ordered service through AT&T, who partnered with Direct TV for this service. I was never verbally told about a 2-year agreement, I never received an e-mail about it, and I most definitely never signed such an agreement. DirecTV is taking a position as though an alleged e-mail that was sent to me is a binding contract, which it is not, because I never received it. I never agreed to such a thing (nor would I have) and they have nothing to establish proof that I agreed to it. E-mails are consistently lost in the shuffle of spam and junk folders, etc., and I certainly cannot constitute a binding agreement. They actually should be sending me a refund of $30, once this ridiculous $360 charge is removed. I can be contacted at **.

I have been a loyal customer of DirecTV for 5 years now and have always paid my monthly bill online and on time. 90% of the shows me and my family watch are on Fox Channels and FX. If these shows are cancelled, I will consider our contract voided and I will not pay any cancellation fees.

I pay good money every month and I feel that they are harming their customers by not providing a service that is obviously wanted by their customers. I will also turn this complaint over to the Ohio Attorney General. Not to mention our bill is almost $100.00 a month and I can go elsewhere for a cheaper rate and still get all of my channels.

This is ridiculous that they want to cancel with Fox and treat their long-term customers like we don't matter and we are the ones paying all the bills. No one asked me if we would pay more for the channels.

If this dispute is not resolved, I will be cancelling with DirecTV and turning them into the Ohio Attorney General and local Better Business Bureau and request a refund of the past months bill. This is unacceptable that DirecTV can get away with this.

1. ) Money is only part of the issue. 2. ) The cable company or satellite TV provider balks, and the media company eventually says "Well, we can give you a bit of a break on the cost if you agree to carry (fill in some new cable channel with a niche audience). Both sides agree, and the ultimate consequence is that the customer pays more and ends up with new cable channels that may or may not be of interest. The cycle repeats every few years and that brings us to this particular battle.

Ok. Explain to me how their pissing contest with business should cost me in a downed economy? Megan ** is our girl and we enjoy Fox news. FX and Nat Geo, but if I want to keep them I'll pay 40% more on my DirecTV bill. Is this DirecTV watching out for it's customer? Fox should be ashamed when I hear all the news journalists talked about how horrible it was when Bank of American added the $5 dollars to spend your own money in a downed economy. Then they go in and do this! Wow! Does anyone of them see this is the same? That takes brass balls to judge another company when they are doing it themselves.

One rep told me that Time Warner went through the same thing with Fox. I already knew that because we were living in LA when that was going down and had Time Warner. But our bill didn't go up. I guess, Time Warner executives were smart enough to know that raising the bill would have a bad effect in a downed economy. I spoke to two other reps who told me in short that the customers were being held for hostage and being used in the play against Fox and vice versa. Though that was obvious while I was doing my research online before I called that the last people being considered was the customers. None of the three reps I spoke to told me that Time Warner didn't raise the rate. They made it sound as if they did. I know better I had the service for the entire year.

I am assumed and disgusted with both Fox and DirecTV. I guess I will take my business to MSNBC since I will no longer have Fox. This is pathetic at best. Most of the people I know are barely able to put food on the table with gas prices so high. I guess you wanted your piece of the pie. Well, gas is a essential part of life that isn't an option. Cable is entertainment. Get your priorities straight!

When I switched from COX to DirecTV, I wanted to make sure those channels were part of the lineup because we watch them daily. I have a lot of shows we tape and watch. I guess I should spend more time reading and change my package to lower quickly growing cable prices.

I was shocked to find out this has been going on since August and I was never informed by phone or email! Impressive customer service!

Don't just watch TV, DirecTV are you kidding me? You are the ones directing it. No one told me or informed me that this was going on. I was told by a representative I spoke to at DirecTV that this has been going on since August 28th. I was given notice, not by DirecTV but a commercial by the creators of the FX show American Horror Story which I watch. I was furious that I was being told less than a week before this change.

If I had known, I would have cancelled before the time had run out allowing me too. Is this legal to not notify people at least 30 days before you change a contract? I asked a rep for an email address and he informed me that it couldn't be done. They had been advised not to so I could not talk to anyone higher up.

On the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. The call had been triggered by multiple hits on my bank account by DirecTV. Over $217.63 had been withdrawn from my account without my authorization, and with no notification. This is unacceptably unethical. But this was not the only unethical business practice performed by DirecTV.

Earlier this year, I entered a Best Buy store in Riverbank, California in order to purchase some headphones for my teenage son. I was wrangled into a hard-sell by two DirecTV employees. At that time, they offered me a deal that included the channels my family wanted at a better price with no hidden fees and no extra contractual obligation other than the rental on the DirecTV equipment. I had a month to sample the product. No automatic payment was set up.

At the end of that time, I was unsatisfied. I turned off the DirecTV box and contacted the company to voice my many dissatisfactions. I had never received the channel package I had been offered. They said they would send a return box (postage paid). I was to expect no more charges. Then, I received a bill for $90.00. Later still, I received a bill for $60.00. Then, on 10/8/11, I received a bill for $544.03.

I was obviously perplexed and outraged. I thought it was a mistake. Surely, the return box (postage paid) would show up. Surely the bill would be corrected. Had I already not received erroneous bills?

Then, on the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. I called Direct TV. I spoke to Cindy. She said I owed $326. I balked. I asked for the supervisor. I spoke to a supervisor, Teresa. She gave me the address for billing disputes in Colorado. I received no satisfaction on the call.

The unauthorized $217.63 withdrawal from my account has caused much hardship to me and my family. Other automatic payments were not able to proceed. Fees accrue.

If you cannot provide satisfaction, I will seek it through the most obvious other channels. Any additional correspondences from you to me should be duplicated in hard copy to the address of my attorney.

I recently moved and decided to go with Satellite TV instead of Cable this time. I went with Direct TV because their lineup was more comprehensive. When I signed up for the plan I wanted, I was told I had to simply log into my on-line account to lock in my monthly rate for the first year. However, the representative I talked too did not make this process very clear because though I did log into my on-line Direct TV account after 3 months, my rate went up almost double.

I called Direct TV customer Service and complained about my bill, and they promptly belittled my intelligence because I did not do things correctly to redeem my rebate. When I tried to explain that I followed directions as described to me by the representative I signed up with, they did not seem the least bit interested in helping me correct the situation. In so many words they basically told me, "Too Bad, your an idiot because you didn't submit your rebate request correctly, now your stuck paying the higher rate. "

DirecTV locks you into an account and forgets to mention the details. For instance, if our dish or receiver breaks, they will send you out a new one, but it renews your contract and locks you into it years longer. This is never mentioned at the time of service. DirecTV does not work when there is snow or rain, and we lose service constantly. Living in Colorado, it would have been nice if we had been informed of the lack of service during snow since this is commonly occurring. DirecTV hires contract, untrained personnel to install their dishes, and then takes no responsibility when they are installed incorrectly. It took five visits from three different "technicians" before the last one noticed that only one of the two necessary cables for DVR was installed. Additionally, they were not really installed correctly, so we constantly were losing service.

Additionally, check your credit card; I found that they had added on services and began charging me without my consent. When I asked for a refund, they refused, saying I had the service. I told them I'd file a complaint with the police for fraudulent charges unless they were refunded, since I was unaware of these extra channels and had never used them. Additionally, I asked them to remove my credit card from the account and told them I'll send monthly checks, and anything they charged to my credit card would be filed as fraudulent because I did not authorize any payments to DirecTV.

They are criminals. They will talk in circles to wear you down, hoping you'll eventually give up. They will flat out lie to you on charges and promotions, and then say that since you don't have it writing, they will not honor the price quote over the phone. If you ask for anything in writing, they will first tell you it cannot be supplied, then agree to supply it, but you will never receive anything - they just tell you that to get you off the phone. I have never felt more conned than I do with DirecTV. They are evil and they know it. They have an F on the BBB, and I now understand why. Do not subscribe, or for the next three years you will regret it.

I am the account holder of an inactive account with DirecTV wherein I began to be a customer sometime in July 2011. I had billing concerns and I reported it immediately to your customer service number, 800-531-5000. Your agents were always courteous even though they couldn't help me with my problem. The company supervisor that I talked to provided information that I could use to decrease my monthly billing rate. I acted on that information.

Sometime in August or September, I lost my service and called the customer service number again. I was transferred to a number of agents until the Technical Support agent finally helped me. I was informed that I had a defected access card, however a new one could be sent out so I agreed. I continued to go without services until I received and activated my new access card. I was not credited for the days that I was left without services.

Early October 2011, I found that I was left without cable services again. I called the 800 customer service number above. I was placed on hold approximately for thirty (30) minutes while the agent located a supervisor. I then spoke to a supervisor named Ron (last name unknown), who could not tell me why my services were interrupted again.

Actually, I called in October to find out why I was left without services however the automated system said that there was an outstanding balance of $367.20, due to early termination. Ron informed me that to avoid this charge I need to activate my account. I told him that it was problematic and unrealistic for me to call DirecTV on a monthly basis only to find out what was wrong with the services. While Ron apologized, he indicated that it was out of his control to waive the termination fees, therefore I requested the contact information for anybody that could help with this problem. Ron provided me with the addresses to DirecTV Corporate and DirecTV Legal Departments.

The reason I contacted you is to request that I do not have to pay the early termination fee. The problem with DirecTV started with the sales agent, Brian ** , who misrepresented the estimated monthly billing rate to be around $25.00, when in my rate is $39.99, which already includes the discounts.

I am submitting this complaint because DirecTV removed our package, because for them, it was a grandparent package. It was the worst thing; we never gave authorization to that change. I am complaining about it. It's a clear violation of our rights as a customer. Don't we, as customers, have the right to choose or speak? Where is our right for privacy? Please help us on this matter since in the past DirecTV close and close channels from us without saying absolutely anything. For your time and attention, thank you very much.

Direct TV is debiting money off of a card that i keep telling them it is not my card. I continually tell them this is not my card they have on file but no one is listening. If money is debited off again, my attorney told me to contact him into seeing about charges being pressed because this is getting ridiculous.

We have had DirecTV since 2006, and I have never had a phone line connected so we never ordered movies on PPV. I have received a bill for some 5 things I never ordered, four from 2006 and one from 2008. The bill was for $19.95, which I have paid. Today by phone, I was told that once you cancel service with them you are liable for any information they gather from the cards which we rightfully needed to return to them. I was told today by phone that once we cancel they cannot issue credit. How convenient. This obviously isn't life threatening, but it is part of the reason we have now switched to Dish Network.

DirecTV removed $900.00 from my bank account without authorization. This devastated my family's finances. The money they removed caused over draft charges from the bank, draining the account even more. When I went to pay bills, I had no money in the account and no help from the bank to get them returned. There was $400.00 for disconnection fee and another $400.00 for receiver fee, and $289 for unpaid monthly fees. The Great Western Bank allowed them to do this with no question, and set back and collected over draft charges.

I canceled my checking account after theft in July 2011. On October 6th, I was informed that 2 payments had been returned. I discovered the web payment had defaulted to previous checking account and I made payment that day to cover the full amount and bring the account to current. For 12 days, I received two or more calls per day from a collection agency. This morning, after returning from vacation with numerous calls on my answering machine, I was awakened by a rude bill collector. I am angry that my account information was outsourced to contracted billing and that harassment continued 12 days past check clearing my banking account. The original error was theirs when payment defaulted to old account. This was the final straw in an otherwise discontent with service for many years. I will fight their assertion of 18 months remaining in "contract" as they violated my privacy by outsourcing my account information.

Verizon offered a bundle with DirecTV. All sounded good until DirecTV tried to bill me for a receiver I never had nor was ever hooked up, activated, or in my possession. I had the bundle where the DirecTV bill was on my Verizon bill. After months of arguing, Verizon kept billing me but telling me the charge of the DirecTV box was not to be paid. It even stated so on my online Verizon bill.

Now after I asked for it to be removed and to have my bill separated, Verizon and DirecTV stated the other was trying to charge me . My entire bundle was dropped without my consent and charges for dropping the bundle and early termination fee. I can't even make out if it is coming from DirecTV or Verizon. My bill has over $550.

I need to get legal help on this and am reporting to all agencies to assist. I am disabled and cannot afford this nor the harassment it has put me through. I was never informed of the many changes made to my accounts or fees involved. I am refusing to pay this bill!

I'm currently being billed for DirectTV NFL package that I did not order. I called in August 2011 to find out why my bill was so high, and they told me that the NFL package that I bought the year before was automatically added to my bill. I protested to the DirecTV representative that this was not right, and she said that this is their policy.

I told them at that time I did not want it, and they told me they could not cancel until bill was paid. I paid the bill, and they did not cancel the package. When I called today since the season has already started. they would not cancel the package.

Why do I have to pay for something I have never ordered and in fact canceled in August?

On June 30th, my husband called DirecTV to try to get our bill lowered because it kept getting higher. The service rep was in a foul mood and really wasn't wanting to help, so my husband told her to disconnect our service that we would find someone else for our cable needs.Well, with our new service we were offered some deals and one was that we were given internet offers so I changed my email because I was using a freebie. We also returned the DirecTV boxes and every thing. We thought we were through with them.

Three months later, they debited $697.00 out of our checking account. Since I have a spine injury, I watch our checking account closely. They debited on a Sunday and we called DirecTV that evening and our bank. There wasn't a supervisor on duty that evening so my husband called 9 o'clock the next morning. He got a supervisor and instead of disconnecting our service, the previous rep put a change of address. We have not changed our address in 13 years. The supervisor saw the error and said our account would be refunded in 24 hrs. Well 24 hrs passed, and I called Suddenlink. Another employee said that yes, our account would be refunded. During this time, we were calling our bank and they said to allow 5 days. Well after 7 days, my husband called DirecTV and was told that we would not recieve a refund and our bill was up to $1000. My husband could not make sense of all the charges the man was telling him and my husband argued that it wasn't our fault that their employee pushed the wrong button. The man said that we were being sent paperless bill to our email and my husband told him that we changed our email account, months ago. It was to no avail.

I called on Sept. 1 to inform that I was moving with Khadell. She stated that I would be credited for the time of no services. When a tech came out, he was not able to meet the rules of my apartment. DIRECTV was called and stated that a supervisor needs to come out also. A supervisor came and stated the same thing. DIRECTV was called again and inquired of the reasons why services has to be canceled.

On Oct. 3,2011, I talked to Gabriel, Becky, and Brady. I was notified that my account would not be charged for $158.27. I was told that my account was credited for no services. I told them the reasons and what had happened. I called DIRECTV today Oct. 11 asking for my money back that was stated to be void, etc. What can I do to get my money back?

I called to resolve an overcharge. The contract was for one year at $49.99 per month and for the second time, DirecTV has added the Movie Channel service for another $50 and apparently $135 or more for not having a recurring billing plan. The actual customer is a Marine veteran of Iwo Jima and it is low that this company is taking advantage of a veteran who is now limited by Parkinson's.

$223.90 is being charged on top of a $133.00 bill from September, which re-instated service when it was paid using the card on file in September. Amazing how that worked and it was done by an unauthorized user also.

The DirecTV bill is in my name, yet they allowed my ex-husband to call in and add an HD receiver and upgrade my current package (football, no less) to my account without verification. Now I'm being billed for a receiver and upgrade. I talked with DirecTV customer service for a very long time. The representative was not at all sympathetic or concerned with resolving the issue. He said, "He was your husband so we added the account changes". Did he not hear me say, ex-husband!?

DirecTV will not budge on removing the charges and the receiver was never shipped to me. I have totally canceled the account, just to rectify the charges. No one from DirecTV bothered to call or write me stating someone had made changes to my account. Now they say I have to pay. To me this is the same as someone calling me charging items to my account and the credit card company saying, "Oh well, you have to pay for things a stranger puts on your credit".

DirecTV has a scheme in which they keep adding packages and fees to your bill, and when you call to complain, they make your life impossible by transferring you to about 5 or 6 different people, so that you get discouraged and end up giving your money away to these unscrupulous people. They deceived us from the beginning, when they offered us a package for Satellite, phone, and DSL. Then afterwards, they told us that they did not offer neither phone nor DSL.

They keep adding charges and packages and internet that we don't have. Our bill is supposed to be $44.99 but they keep charging us $320.00! They tell us it's was an error, but the bill still arrives with the same amount! Thieves and Vultures is what they are! My whole family has spent hours on the phone with them, and all they do is follow their scheme of making you wait and transfer you, until you are discouraged and end up being their scam victim! DirecTV is making us sick! We will contact the FCC, the State Attorney, and all of the local consumer protection agencies there are! Please, somebody stop these monsters!

I was a loyal, prompt paying customer for 10+ years. I leased the received and when it went out in June, 2011, I called to have a new one sent. I was assured that no new contract was applied, I continued with my service. The new receiver was a lemon and decided after getting no help from CS that I would cancel my contract. About two weeks later, my debit card (used to pay the monthly bill on time every month by auto-pay) had an attempted hit on it for $640. Luckily, the fraud prevention folks called and I declined the charge, didn't know it was DirecTV, they called it a "cable service" and I didn't put 2 and 2 together.

Thank God! I did that or they would have $640 of my money and I'd still be fighting to get it back. I returned the receiver on June 27th and so began the odyssey. They owe me $96.37 and now after six calls of being assured that my refund is being issued in 30 days, I still don't have my money. It's been almost four months, thank goodness, I can make it without the $96.37, I can't imagine if they had taken $640, my mortgage and other bills would have bounced. Now, they've "elevated" it, great! I told her that I didn't care if they elevated, expedited, expressed or whatever, just give me my money because they sure received theirs every month! Beware: whatever form of payment you give them, it will be used for whatever they think they owe you, right or wrong, use your credit card, so you can dispute their incompetence.

I was promised DirecTV would beat Comcast on all levels as far as rates and performance, so I decided to sign up. Not much was discussed during the set up phase, only that their service would surpass Comcast. They're wrong on multiple levels as I will explain.

I've only had their services for two months and I have had multiple issues with incompetence and financial errors, but due to a burglary and the thief returning to my apartment to steal more, police recommended that I move. My landlord supported this recommendation and is moving me into another rental, away from my current area and in a safer zone.

I called to have a transfer but I was told I didn't qualify for a transfer and the charge would be almost $200. I then requested a cancellation and was told that I would have to pay a $400 penalty. I explained that I have a police report and a need to immediately move due to this un-invited crime against me. This is a safety issue for me, which I consider an emergency. But, the agent said they'll only waive the fee in a deployment or nursing home matter. I requested to speak with a manager and was denied. I was told that if I didn't pay the $400, they'd remove the funds from my banking account on their own, without my authorization because they had my account number on hand.

I called my bank to set up a block on any attempt from Direct TV and the bank agent said she could provide this and also said that Direct TV cannot say such things as pulling money out of someone's account without authorization. I'm currently searching for ways to fight this matter and I am resolved in clearing this up but I would appreciate any suggestions and guidance. I would not have cancelled had I not run into so many "high" fee additions.

I am mad! How do you take money out of my account without telling me, after you told me you would not and that I should wait for a bill? You told me on 5 different occasions that I was out of my contract! Really?! Then, tell me you can't refund my money unless I write the president, which can take God knows how long! Their customer service **! The company **. I say never ever use DirecTV.

I requested account cancellation as of July 18, 2011 since we switched to AT &T U-verse for all our electronic needs. I was told that "recovery boxes" would be sent in seven days for the receivers and remote. I never got them at all.

I got a bill from DirecTV on September 16th, 2011 that showed no record of account cancellation and had charges for additional receivers we did not possess. I called immediately (spoke with Armando on September 20th, 2011) and told them I never cancelled the account and there was no record of my call on July 18th, 2011. I told Armando to cancel the service, correct the receiver information, and send the recovery boxes.

On September 26th, 2011, I received my credit card bill and noticed that DirecTV had re-activated the service without my authorization! My email was slightly altered on the account by someone! I called again to close the account!

Finally, I got the recovery boxes for the receivers on September 27th, 2011. I only have two receivers but my DirecTV account shows three. I tried to get them to correct that during the previous phone calls. I received a credit for extra receiver that I never had and had been paying for erroneously. I called about the boxes and explained again about the extra tag for the receiver ID that I do not have in my possession. I was told to go ahead and return the receivers with remotes, which I did.

On October 6th, 2011, I received additional box for non-existent receiver. I got my credit card bill and have been billed again for DirecTV service for the month of September ($168.44). I will call again and try to have my credit card deny charges to DirecTV from now on. I fear this is not over, considering all the complaints lodged against DirecTV over similar tactics. Please help!

We sent the boxes back just a little too late and was charged $900. You received them a few days ago. We have the tracking number and it was delivered at 3:30PM on the 30th of Sept. 2011. We are being told by one person that it's in the warehouse and not in the system, which is your first and largest mistake! These kind of operations should be logged in upon arrival and not whenever you feel like getting to it. Now, there is another person telling us that they don't have them! No, I don't want one of your lawyers to contact me. I have already contacted my own lawyer, so either you do your jobs right or we will be forced to sue!

I canceled my service with DirecTV after having the service for a little over a year. When I called to cancel, they tried to keep me as a customer by giving me all kinds of offers but I declined. They took $428 from my bank account without my permission or authorization.

I switched cable providers back in May 2010. Shortly thereafter, I lost my job. So I was to downgrade to an apartment. I moved out on Oct. 2010. When I called to get my service transferred, I was told that the management company refused to allow any visible dish equipment on the building. After 3 more visits from other techs & a manager, I was still not allowed to cancel my service. I had no idea that the building I was moving into had that type of restriction.

I argued my case to the apartment manager. I even offered to pay for a metal plate to install on the roof with no damage to the building, but they still refused. I called DirecTv back, asking what they could do for me since I wasn't at fault. I wanted my service. They simply said I had to pay a $400 cancellation fee. They offered no other solution or no reduction in cancellation fees. Now they have ruined my credit with this debt that refuses to go away! Please help!

We have been loyal customers to DirecTV for eight years. We have recently moved and needed to cancel with them as we found a less expensive company to go with that would bundle everything for us. Last year, we got DVRs--two of them. This, however, made our contract renewed. Seriously, after being with them for eight years, they are making us pay a $300.00 cancellation fee. They told us that if we didn't pay it by the 1st of the month in full, we would be sent to collections even though we told them that we could make the payments. They are a rip off!

I have had DirecTV for 6 months and have still not received a correct bill from them. They over charge me every month. I have to call every month and explain it to them and they still don't understand where they messed up. When I first called about getting the service, I was quoted 3 different prices, this should have warned me. When they showed up to install it, I had to buy a $99 receiver, which I was never told about over the phone when ordering it. I thought the "DVR in all rooms" ads they keep advertising meant I would be able to stop live TV on all our TVs, and I would be able to watch one recorded program upstairs while my husband watches another recorded program downstairs, but this is not the case. I was told by the installer that I would have to buy a $300.00 receiver in each room to be able to do that. Again, I was not told that when I ordered it. And only one of our TVs stops live TV. They should change their ad to say "DVR in one room at a time and stop live TV on just one TV. " (unless you want to "buy" additional $300 receivers, which you don't get to keep.) I cannot wait to get rid of this company. Check your bill every month this company does not know how to add!