DIRECTV Reviews

We recently switched to DirectTV mainly because we are getting a new roof and the dish will void the warranty. We considered what was available to us. I was not impressed with the lineup only because my favorite programs were not included. Please consider adding Real America’s Voice (RAV) to your lineup. If you would have included this channel there would have been no hesitation for our choice and also for my conservative friends who occasionally search for a new provider. RAV has Steve Bannon, still carries The Charlie Kirk Show, Turning Point events, President Trump's speeches, Jack Posobic, so many other patriots, all fighting to ward off communism. OAN would also be a good choice. Please consider more conservative programming to spread the word and save our Republic for future generations. Thank you. Mary

Today I had the pleasure of talking to Carl with technical support! He was sharp and knew exactly what to do to correct our issue. I can’t explain how awesome it was to have someone that knew their job! Great job Carl and great job DirecTV for employing well trained personnel! By the way! We have been a customer of DirecTV for 23 years! 👍🏼👍🏼

I would like to commend Fabian J., the DirecTV technician who installed our Satellite on Monday morning, for a job well done. Fabian was courteous and very professional. He was very respectful of our home and with the installation process. His advice and options that he offered for the installation location proved very useful. Fabian, in my opinion, is a valuable asset to DirecTV. It's not often that one encounters employees who take their jobs seriously. I would strongly recommend DirecTV do whatever they can, be it monetarily or otherwise, to let this man know just how much he is needed. I would strongly recommend Fabian to any and all future DirecTV customers should his services be needed. Fabian enjoys his work, and his work ethic is exemplary. Thanks again, Fabian, for a job well done.

My experience from install to the end of the first day of service has been nothing short of miserable. Nobody at DirecTV knows how to tell the truth, only tell you what you want to hear just to gain a customer but policies are completely different the very next day! Do not make the mistake to enter a contract with DirecTv

First let me say we've been with DirecTV for 19 years. 19 freaking years and they treat us with what can only be described as contempt. Their AI 'assistant' actually threatens to hang up on you if you don't answer quickly. Took 7 minutes to get thru to a person. They used to have a line specifically for LOYAL customers. Now they slobber after new customers and treat long term ones like dirt. I'm 70 and on a fixed income. I asked for a discount equal to what they are offering newbies. Nope, nothing. The supervisor was a word salad guy who just blathered on and on and did nothing to help me.

DirectTV has the worst customer service representative. She is trying to talk over me. When I'm looking at the package price online without a promotion. My package was $99 and I'm being charged $123.

Called to cancel service, was told that they could not cancel before the end of the billing cycle, of which there were still 2 weeks to go. So because the receiver has stopped connecting to the dish, I will have effectively been without service for 3 weeks before they cancel it and I will have paid for those 3 weeks as they will not issue a refund. I had also called previously to modify my channel availability because the ones offered were junk (ie.: infomercials) and I only watched the same 3 or 4 channels. They lowered the price, then after several month added another fee to bring it back to the previous rate. Completely dissatisfied.

I called the company to renew my service and was given a price. I asked if that number would be good for a year and was told yes. I even received an email confirmation. Then 2 weeks later I received an email noting my bill was $30 higher. I called and was told it was a computer glitch and there was nothing they could do about it. What terrible customer service and bait and switch actions.

My experience with DirecTV has been extremely disappointing, stressful, and most importantly deceptive. I had billing issues that resulted in charges I wasn't expecting, where I received an email from DirecTV stating that, because I am a loyal customer, they would waive the charges and it would be resolved on their end. I was a little hesitant, so I called DirecTV and spoke with a live representative to confirm that those charges would truly be dismissed and no late fees would be added on the next billing, and was told that I would receive a normal bill moving forward with no extra charges, which was a relief.

Company abused autopay. Continued charging monthly fees to our credit card after we closed our account and returned their box. We detected the problem after 5 months and had to get our credit card company to dispute charges for us.

This is an awful service. They split from ATT, said I signed a 6month contract. That is not true. I was never told they were splitting from att. I cannot speak to anyone I. Person. On the help line they just repeat the same thing. I am paying g more than at ATT I was never told. The web site will not work for me. Cannot pay bill. But they sure email when it is not paid. Please never get this terrible service. I feel I am being held hostage. I can cancel the 6months contract I did not sign with them for $100. RIP OFF ARTIST.

Directv removed Alexa integration about a year ago. WHY. They want you to use Google assist not Alexa. Who's getting paid what by whom?

In May I called DirecTV to renew our subscription and see what plans were available. We are in our 80's and on fixed income so looking to continue with reasonable pricing. We only ever get the basic TV package (no movie channels, don't care about sports, etc). Was told as a "promotion" they could offer movie packages (HBO, MAX, etc.) free for 3 months and if I did not want to continue, just call before that time and cancel. I called after 2 months to cancel. Just received my bill and was charged $29.44 for the package that was supposed to be promotional free. Told there is no record of this free 3 months and could not remove it from my bill. AT&T bills seem to fluctuate monthly - never the same and always an excuse why bill is different. Had enough. Looking for alternate TV services.

Garbage television. The technical bureaucracy is mind boggling. Just turning on a TV can actually take hours. It's always something they need to fix on their end. Idiotic website is like children are running it.

Worst customer service l have ever experienced by any company l have ever done business with!!! 🤬 They certainly don’t have any problem charging high prices for the terrible “service” they rarely provide and want their bills paid on time but then when you want them to fix something they literally refused to send out a customer service rep to fix my problem!! Unbelievable!!! Definitely recommend ANYTHING other than Directv!!

20-year DIRECTV customer. Two calls, about two hours, two reps, and not one of them knew their own promotions or had a real way to keep a loyal customer. I asked for a predictable rate to stay. CHOICE came back at $98, above the $84.99 they sell it to new customers for online. ULTIMATE at $119, above the $114.99 online. When I offered to come back and stay if they locked PREMIER at $98 for two years, the rep laughed and said best and final was $159. That is DIRECTV's published new-customer price for PREMIER. So the best they would do for a 20-year customer is the exact rate a total stranger gets off the website, with a laugh thrown in. That is not retention. I am gone. Moving to streaming for the same channels at a lower price, no equipment, no hidden fees.

First of all, it takes forever just to get into my account because it literally takes me in circles with password and username. When I finally get in, I haven't been able to manage my package service. Meaning I'm never able to add on premium channels. The last 3 times it says, "Can't access; try again later." It's really frustrating.

Can’t get Netflix or Amazon Prime on 2nd TV. They can’t help and we have to pay extra to an outside contractor to fix the problem. What’s wrong with this picture?

Had DIRECTV for several years. Cancelled my service and asked if I owed anything. Was told no. Also received notification that I did not need to return equipment. A month later, I received a bill for another month of service. Will not pay for a service I didn’t use.

This 1 star is shared by DirecTV and Single Digits. If you want cable, I recommend not to hire any of these 2 companies.

AWFUL. The buffering is terrible, along with DVR recordings, sound and quality. Zero customer service and they just increased my subscription by 8.00 per month. When leaving the streaming to go to another service, takes forever to disconnect. The display of channels is annoying and confusing.

I do not recommend Directv. They have the most rudest customer service. And their service sucks, there's always issues. They are way overpriced. You can never get ahold of anyone in corporate. You're better off with another service.

Got lied to yesterday, got told no money net upfront and the first bill was July the 25 to pay 102 but got a notice this morning that it had been suspended due to no payment was made yet, but I got told the payment wasn’t due until the 28th. They are nothing but a rip off and don’t stand behind what they say at first. So anyone thinking about them don’t use them at all. You will get screwed over and get pissed off at them like I just did

DIRECTV has destroyed the function of the format!!! UNBELIEVABLE!! We pay an arm & a leg for this "service", which is ludicrous(!) as it NEVER functions properly! Shows are constantly deleted from our Record Series list - and NOT because of priority or too many shows - just GONE! It randomly & errantly records shows that aren't on the list, deletes shows set to "Save All", blacks out during recordings, and so many other issues! And now - it's nearly IMPOSSIBLE to simply open a show, see if there's a NEW recorded episode, or even identify WHAT'S recorded! In addition - they've mixed up coming recordings in with already recorded making access even MORE difficult! I'm so angry! This is it for us - we will find a different service that actually functions!

Buyer beware! This company has the worst customer service I have ever encountered. No one has any authority and calls get bounced around. Today, all I wanted to do was order a replacement receiver and it took all morning! Most irritating is that they were going to charge me $20 to send it - for years I have paid $250 per month for all the bundled services. On top of that, a paltry $10 was the offering for the loss of the ABC channel during contract negotiations. Completely unbelievable!

Have been with DirecTV for a couple years and decided to go a different direction. They keep jacking their prices up and we got $280 a month. We decided that's the end of that. Went to YouTube TV. Got all the channels plus more for $79 a month. Please don't let DirecTV rip you off.

Terrible business practices! No warning that we would be losing premium channels because of their issues with their contracts with their partners! Not my problem! But can you at LEAST notify your customers ahead of time!!! And the price just keeps on going up!!!

Technicians are very rude. Customer service is equally bad. Avoid them at all costs

DirecTV used to be good. I have had it for years. They don't care about customer service anymore. I haven't been able to get NBC for almost a month because of their fight with Scripps. I only found out about it when NBC was blank. Not one email from DirecTV to their customers about it and none since. No idea when I will get it back. I am sure they will offer a credit of a few cents off my next bill, if I stay with them. Who has switched to something else and would you recommend them?

False advertising online and when you actually call them, the price is a significant difference higher. Asked to talk to a manager and was hung up on after asking a question to clarify. Stay far away from DirecTV.

As customer more than 15 years. I spoke to customer service and the loyalty department to renew my discounts. Customer service (Stan) said there is no more discount for long time customer. Loyalty said that my discount would have to be voided for 2 months (meaning it's a futuristic discount) and they will provide it after I pay full price for 2 months. This is a horrible way to treat a long-time customer, and it means that our business is not appreciated.

Never in a million years would I EVER suggest DIRECTV to anyone. Their lack of customer service is beyond belief. I had a simple request, or what I thought was simple. I wanted a printable channel lineup for my 97-year-old mom in a care center. The care center recently had to change providers. I spent over an hour and a half on this request. I thought I was asking for their firstborn. Long story short, I never got one. Why does something so simple have to be so complicated? The online lineup wasn't helpful either. It was 11 pages long, and the font size was barely 6pt. Needless to say back to the drawing board I go. Case #**.

Stay away if you like golf. DirecTV declined to carry both the US Open and Travelers tournaments. What will they decline to carry next? The Super Bowl? I had to listen on Sirius XM radio. I would change if I could, but this is the only cable available where I live. Atlantic Coast of Florida here is too rural for over-the-air antenna to be effective. Not sure about StarLink. I hope we can find something better. My neighbors and I are searching.

After using DirecTV for years and years and paying them thousands of dollars I pre cancelled but DirecTV didn't follow thru and charged us an extra $86 dollars and refused to reimburse us. After all the years of using their service to charge us for a service we can’t use as all the equipment has been recycled is petty and uncalled for.

I had DirecTv for about 3 years. While the picture quality and channel selection are good, the prices not so much so. Granted I choose the package that I Paid for it was rather high, but I went ahead and continued to pay. After my 2 years were up my bill increased by over 50 % which I thought was a bit much. That is when I started to look at other options. The thing that really left a bad impression was when I called to cancel my subscription, I was told NO REFUNDS OR CREDIT would be issued. This coming from a multibillion-dollar company. I think that is a terrible way to treat loyal customers and want to let potential customers know that if you leave make sure to do it before your next bill date, because you will get nothing back. Pretty Poor ATT!!!!

Absolutely the worst customer service! After 10+ years of DirecTV, my Genie remote didn't work. I ordered a new one after multiple calls to Customer Service. That was more than 10 days ago and they billed me TWICE. Bunch of crooks, liars and just plain horrible company!

Absolutely the worst customer service! Don't be a sucker. After 14 years, I finally cut the cord! Best thing I ever did to restore my sanity, not to mention my heath. Bunch of crooks, liars and just plain horrible company!

They failed to renew their contract with the nbc station so I was unable to watch the us open.

Do not buy DIRECTV. They are constantly raising rates. They’re expensive for the amount of channels that you get. There are so many more options out there now. Do yourself a favor. Bypass DIRECTV.

Due to the fact that DirecTV's contract expired with a company called Scripts I miss hockey playoffs, Jimmy Kimmel Live and NBA playoffs at no fault of my own and the worst part is THEY OFFER NO CREDIT!!! Even though AT&T say they do... The Worst!!!