Complain about a product or service

Comcast Cable Service

Comcast •Cable TV •Internet Service •Telephone Service --- News • Comcast Tries to Polish Its Image • Comcast Sued Over Internet Blocking • Comcast Cable Fined $1 Million In Massachusetts Settlement

justin of bloomington, IN June 3, 2009

I'm at my mother's house recovering from surgery. We lost cable, phone, and Internet last night at 10pm. They fixed the phone and cable. I got the Internet to work after 4 hours on the phone around 7 am. It died before 6pm. I dealt with numerous rude sickos for 4 hours only to have them blame the problem on Vista, even though I never had problems until they started jacking with my settings. They refuse to put my mother's correct SS# on her account and they abuse her every time she has to call over that. They kept confusing us with another account, and telling us that it worked or that we didn't have wi-fi, like we're a couple of brain-damaged 5 year-olds. It worked for two hours, then died again. After being uncommonly evil they told us that they couldn't get a tech guy out here for 86 hours. This is terrible. If it were their intention to be the worst, most evil, incompetent, sadistic company on this planet I can't think of a single thing they would be doing differently. Since they confused my mother's account with mine in another town (I'm here recovering from surgery) and they jacked with all my settings for 7 hours I know that when I get back home nothing will work there, either. So 8 hours on the phone with these psychopaths and everything is worse than when I first called. This is the the 4th of the last 7 days that the Internet has gone out, and it will be another 4 before they get out here.

Juan of Arlington, VA June 2, 2009

I paid a bill over the internet and they lost the payment somehow, event though my bank statements clearly show that they deducted the money. I have called the regional office on numerable times, I have called the national hotline multiple times and they have told me they could not help me. I have faxed proof of payment 3 times and emailed them once, I have spoken to my bank, and I've had my service disconnected 2 times, and this has been going on since March.

Comcast doesn't really care and just wants me to pay again. They have really been incompetent and non existent in this matter. I small a lawsuit coming.

Randy of San Francisco, CA June 1, 2009

Comcast guy rang my intercom, then proceeded to annonce my name, my bill amount for service, etc. I told him stop and I would come downstairs. He then informed me my bill was "too high" and he was here to reduce it. I said I was skeptical. He announced my bill would be reduced from 162.20 a month to 119.00 a month if I let them upgrade my package, including a phone line I do not want. Thirty minutes later he returned, claiming I only qualified for the 149 a month becuase of my "circumstance".

They came two days later and installed their new equipment. Today I revieved the bill: 246.69, not to mention a 5.70 charge for a 911 call. When I call the center, it says wait for your call to be answered, then hangs up. I tried the live chat, who told me I have to talk to someone to "reduce my services" in order to lower my bill, which is now almost double where it was before they came to my door.

I am in poor physical health, including a bad heart with mitral vaulve leakage. I can not handle stress. I have been unable to resolve this issue on the phone or online with them and each encounter leaves me so sick I vomit and am unable to eat, or even watch the television or use the internet I pay so much for. I also have a witness to all the afore mentioned events, and I am willing to file suit if it be necessary.

Jeanene of Oak Park, IL June 1, 2009

I can no longer receive Channel 20. (The screen informs me that this is a weak or no signal.) This is a PBS station; I receive Channel 21 and 11. I contacted Comcast Customer Service and was told they would send a technician and if it was my problem they would charge me. I could avoid the technician fee if I pay 1.49/monthly. A postcard sent by Comcast informs me "WYCC (PBS) will change to be digitally delivered on Basic Service channel 20** and will require a digital receiver or compatible equipment." I purchased a digital TV last year to avoid the need for a converter.

Charles of Tallahassee, FL May 31, 2009

I am an IT professional who is very proficient in Computers and Networking. I fully understand how this stuff works. That's why I cannot understand why comcast is so flaky lately. Their customer service is horrible, but usually I never have to be bothered with interacting with that bunch. Comcast has been pretty good. I have been a customer for 6+ years, only subscribing to the basic cable internet service for +/-40 a month. I noticed about 2 months ago the service was becoming more and more intermittent. Basically I lose all connection to the internet. Sometimes the modem does this slow blinking thing that resembles a modem firmware upgrade or ip reconfiguration. Sometimes the modem looks like it is operating normally, but it cannot connect to any remote server.

I would go on and on about my nightmare experiences with the customer service clowns and the "support techs", but is gives me a headache just thinking about it. Plus I know that it is just a big charade that is put on to portray competence and give us the feeling that "somebody is working on my issue".

Basically, they need to fix their problems before I decide to go with the less expensive and seemingly more stable DSL solution. What irritates me is that they have the to fix it, but they are unwilling or unable to fix it.\

David of Lake Worth, FL May 30, 2009

After a lightning storm 5/26/09, we have been without cable. We have been trying to get repair service through Comcast since then. After numerous calls to Comcast, at least three per day, we get a different story & excuse but no resolution. There has been no follow up wit this company after several request for managers to call us back. We have no recourse I guess as Comcast monopolizes this area.

They have made it clear, customer service is not a priority. They have also made it clear Comacast can not handle repairs timely or satisfactorily. It has been five days and we still have no clear understanding as to this company is doing to resolve this problem. We have a list of names and history if it would be any help to you.

Mike of Palm Beach Gardens, FL May 29, 2009

Comcast Cable is awful. Since May 22 wire has been unburied exposed wrapped around our home in Evergrene with no date to bury the eye sore and safety hazard with 4 small kids in our home until June 12. The Comcast representative that drapped the wire on May 22 had told us he would be out the next week to bury the wire. I have spoken over 8 times to request burial with the Comcast representatives being uncooperative. 22 days for incomplete work to be completed and leave expose wiring above grown is both unreasonable and unsafe! Comcast was unwilling to provide an earlier date to bury. I am concerned for my 4 small children as this wire is around their playground and the parameter of our property. Please help.

Shannon of Loganville, GA May 29, 2009

Over a month ago, I requested a bundling of my services (cable, home phone, & internet). At the time of the request, I was told that my original telephone number could be "ported" from ATT. The installation took place on 4/29/09. I was told at the time of the installation that the porting would take place in 5 - 7 days. After 7 days, I contacted Comcast to see the status. I was told then that the request for "porting" the number had not been made. I was directed to a 3rd party to verify that I wanted the number ported.

I asked Comcast Customer Service, if I needed to contact AT & T to request the number to be ported. I was told no. Another 7 days passed & my phone number had not been ported. I called Comcast again & was told that the request had not been made. A second time, I was directed to a 3rd party to verify the porting. Again, I asked if I needed to contact AT & T to request the number to be ported & was told no. Another 7 days passed without the number being ported.

A third time I called to see why the number was not ported. A customer service representative said that I had not requested the number to be ported. A third time I requested the number to be ported & was directed to a 3rd party to verify. This time, a representative told me that I did need to call AT & T to tell them to "let the number go". I called AT & T and the representative said that the number was in the process of being ported & it was not necessary for me to request the port through them; that it should be done through a 3rd party. In the past month, I have made a dozen phone calls & 2 "live chats" with Comcast. I have spent over 10 hours trying to resolve this issue. Each representative that I spoke with were unable to rectify this situation. On Monday, May 25, I was "promised" yet again that I would have my number ported in 24 hours. In addition, I would have a credit of approximately 175 on my account due to the problems that I had encountered.

On 5/28, I checked my account on line & saw that the "credits" were actually additions to my bill & I still do not have the service that I was paying for. I have spent over 10 hours of my time dealing with what comcast has admitted as their mistake. I have also been billed 430.81 for service that I have not received. All without resolve to this issue. Supervisors, whom the representatives insist are the only ones able to rectify this situation are unwilling to speak to me. It appears that there is a pervasive attitude at Comcast of unwillingness to assist or to take responsiblity for the mistakes of their employees. There is also a sense that the supervisors are "above" talking to customers. For approxmiately 30 minutes I was on hold for a supervisor & was disconnected.

Mark of Albuquerque, NM May 24, 2009

I made an appointment to have an additional drop installed and I was also having difficulty with a HD DVR box supplied by Comcast. The appointment window was between 10 and noon. At noon I called and the Tech was running late and he would be at our house by 2:00pm. At 2:30 I called and he was still running late and he would be at our house at 4:00. He arrived just before 4:00 and he stated that he was too big to get into the attic crawl space and that another tech was coming to do the drop. In the mean time he looked at the HD DVR box and replaced it. It was in worse shape than the one he replaced.

The new tech showed up and due to the insulation in the attic he refused to do the drop from the attic. So I now have a cable running down the outside of my front entry way. By this time it is 7:30pm and the first tech was going to leave the broken box and that I would have to set up an appointment to have someone else come out and replace it. The new drop also included a HD DVR box. By this time the tech was getting mad and when I stated that the replaced HD DVR box was not acceptable because it was in worse shape then the original. He left my house saying he would be back within the hours.

He never came back. We went to set up the new drop because he left without setting the new drop up. What did we find no power cord. This was Saturday of Memorial weekend no cable and no one willing to make it right until next week. Customer service, what a joke, when I called to have the technicial come back all I got was if he said he was coming back he will. He didn't.

Jeffrey of Las Vegas, NV May 24, 2009

I lived in Martinez, Ca. from June of 96 until I moved to Las Vegas on Oct. 21st of 08. I was a single father. I had regular cable from Comcast for years and when contacted again and again to install Digital Cable, I said no, I'm fine. At the end of April of 07' I recieved a mailer for Digital for a time with a deal. I excepted and ordered three boxes with the living room being HD. A day or so later, I recieved a box with three "boxes" that looked like modems. I called after looking at them and said, " I'm sorry, but how do I record on these"?

I was told that I couldn't record and that they had sent me the wrong boxes because "they have a warehouse full of those and they are trying to get them out there". A Tech arrived the next day and exchanged these "useless" modem like boxes for a traditional three boxes. He left and I immediately had viewing problems. After about 5 or 6 more tech visits, a Supervisor came to my house in the country and checked everything. I had cable from around the early 60s or earlier and EVERYTHING had to be replaced "and that the other techs probably knew that" and didn't want to mess with it.

He was very nice and did it all in about an hour and a half. The next year and a half was great and no serious problems except a bad box that my daughter called to be replaced. No questions about bills, boxes or ANYTHING was ever asked of me and I was never billed for anything. I moved to Vegas and had a tech come to pick up the three traditional boxes I had and was told on the phone that I may have an old Zenith box that was junk. I was never, to my knowledge- charged for it but did find it where my daughter had put it in the hall closet and gave that one to the service tech.

He then called in and spoke to the person that I had conversations with about my HD and picture not working and he said to tell me that I had three cable boxes that I owed them. I had no idea what boxes he was refering to, except the "modem" style 3 from a year and a half ago. I was hung up on about 10 times while calling for my credit refund from my account. I always tried to pay ahead and had a credit balance of about 56 or 57.00. The City of Martinez had to get involved and I was told that Comcast would "write them off". A Comcast lady called to tell me this too and when I asked her about my credit refund, she said she would look into it and get back to me.

Well, needless to say, no call back, no refund and I am disabled in Vegas and about to buy an house in Sept or Oct of this year. I haven't been able to check my credit and I can't call them anymore due to the stress of all of this. They know that those modem style boxes probably are usless to anyone other than Comcast and I think that if this isn't just "get even time", that the tech is in business for himself. I still want my refund and it is just the principle. I would even donate it to charity, but I want my money.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.