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Michaela of Lexington KY (02/07/07)
For months before the incident, I noticed that the driver's seat would get very hot under my upper thigh when the seat warmer was on. As my husband and I were driving our children to school last week, we noticed a burning odor and couldn't determine where it was coming from. (It was a very cold morning and luckily I had a few layers on.)
When I got out of the car, I noticed that the driver's seat warmer had BURNED A HOLE through the leather! After speaking with the regional manager for Volkswagon, he informed me that they would have to determine the cause and see whether or not it was covered under warranty. How could it not be?! Unfortunately this is just one more incident in a long line of issues we've had with this product. It's a shame...
I enjoy driving the car and it's design, but the lack of customer service and VW's indifference to their customers is a huge disappointment. I will rid myself of this vehicle as soon as possible and will never again purchase another of their products.
Marc of Orange CA (06/20/06)
My wife and I recently purchased a Toureg. What they failed to mention was that getting an appointment with service would take a month and a half. I tried to schedule an appointment today 6/20/06 for an oil change and was told the first available appointment was not until Aug 1st.
Naturally I tried the next closest dealer and was able to get an appointment in 4 days. I can't help but wonder if it had anything to do with the prepaid service package I bought through them when purchasing the vehicle. Seems they don't look at you as a paying customer.
Either way that kind of service wait should have been disclosed at time of purchase. It would have influenced my decision on whether or not to purchase that vehicle from that dealer.
Jon of Jacksonville FL (02/23/06)
My 2004 Volkswagen Toaureg has a severe accleration problem after braking. I have taken it the dealer numerous times and been told nothing is wrong with it that Volkswagen builds a 1 to 5 second delay into all their models.
I know this is wrong because I have talked with several VW owners who do not experience this problem.
There is a web site concerning this problem so I know I'm not the only having this problem. VW is unwilling to do anything to alleviate the problem so guess I will just keep driving it until I'm involved in an accident because of it. I hope nobody else has to get hurt because of the malfunction.
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