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Volkswagen Toureg

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Jason of Franklin, TN August 28, 2009

We purchased a 2008 Touareg in March of this year. In June the engine light came on and its been at the dealership since then, its still there now. Any help, advice, or contacts at VW who can actually help are much appreciated. 6/16/09 Engine Malfunction Light comes on in Touareg. Took vehicle to local dealership, Hallmark VW, Franklin, TN. Told that gas cap was not tight enough, and that nothing was wrong with car, and potentially that was what made the light come on.

Also expressed concern when we took the car in that there is hesitation when the car is put into reverse. The vehicle shakes and acts as if it doesnt want to go. When car picked up, rep in Service Dept, told me that the car needed to warm up for 2 minutes, prior to placing car in reverse. Seriously?

7/7/09-8/3/09 Engine Malfunction light comes on again. Extreme hassle contacting dealership, and trying to make appt. Again, trouble with reverse hesitation. To date, these are the items that have been worked on, with no resolution to the overall problem: - Replaced gas cap seal - Replaced throttle body - Contacted specialist from Ohio - Spark plugs replaced - Ignition worked on - ECM (computer system) replacement part on order, trouble finding one in stock - Currently no work being completed, until another specialist from Atlanta arrives later this week

8/4/09 Contacted BBB, and are considering contacting lawyer. Vehicle has been at dealership for 28 days and counting. Working with Nell, Regional Case Manager, and are not being provided any action or resolution. Told there is no specified amount of time that we will have to wait to get the vehicle back, fixed properly.

8/5/09- ECM arrives at VW. VW telling us replacement ECM that was sent is defective. Ordering yet another ECM, should be in stock soon. Quality Technical Manager (QTM) from Atlanta on hold until the next ECM shows up. 8/7/09 QTM arrived at VM on 8/6, and repairs are being worked on.

8/12/09 Vehicle still at dealership. We are told another ECM put in yesterday. Also tech from Atlanta supposedly came in; we're given no info on what he said. Ignition coils and lines supposedly replaced. VW states vehicle is much better now but still having some trouble. We drive by and test vehicle ourselves. Now idles worse at startup while in park than when we originally brought it in. Still shakes. Did not even have a problem with idling roughly in park originally. At this point, vehicle is worse than when we originally brought it in.

8/13/09 Told today by Service Manager at dealership that online diagnostic test being done with VW dialed into it. Awaiting word on results this afternoon. They are not sure what the problem is with the vehicle at this point. Vehicle been at VW dealership for 36 days now. Tech from Atlanta that they mentioned has already left when they stated to us last week that he would not leave until car was fixed.

8/14/09 QTM states that everything has been resolved. They want to keep vehicle at the dealership to experience a cold start on Monday. Spoke with Service Manager, and made appt for all parties to cold start vehicle together on Monday, 8/17 at 9:30 am. Left a message for Dealership Owner of where warranty work is taking place. Told he would not be back in town to return my call until Wed, 8/18.

8/17/09 Arrived at Hallmark VW for 9:30 appt. Had to wait until 10:30 for them to get ready for us. We drive our vehicle with Service Manager and then drove another 2009 Touareg on lot to see if it had the same issues, and all agrees that it did not. Our vehicle severly jerks and hesitates in reverse unless you lay on the gas pedal.

The other new Touareg had no issue in reverse. All parties drove vehicle being repaired. Put vehicle on hill, placed in reverse, and vehicle still has original problem shakes/hesitates as you push gas pedal when vehicle in reverse. All parties called Katie Fox ( VW Corp ) together, and Service Manager told Katie that this is not the issue that the QTM worked on; it has never been addressed.

8/21/09 K. Fox called. Said the car is fixed, and ready to be picked up. I picked up vehicle, drove home. My wife and I drive out of garage, as would normally occur each morning. Vehicle experienced same problem. I took vehicle back to VW. Met with Dealership Owner, and had him ride in the vehicle to experience problem. He admits theres a problem, says he would contact VM Corp on our behalf.

8/25/09 K. Fox called to tell us that she has partnered with QTM and Operations Manager, and that the reason for vehicle being brought in hesitation with placed in reverseis not an item to be fixed, it is simply a characteristic of the 2008 VW Touareg. There is no other help that VW can provide. If I need to seek outside help, then that is suggested. Car has officially been in for warranty work for 48 days now.

Overall, we are frustrated that VW has failed to take action, and that there is no accountability to there being a supposed certified vehicle that was sold. We have been treated rudely throughout the entire process, and made to feel like we are not valued customers. There have not been any provisions made, nor are any being offered. We have made two monthly payments now, for a vehicle that is not in our possession, or in correct operating condition. We believe that VW knows that the vehicle is below standard (and we are quickly learning that the standard is low), and should re-buy the vehicle back.

So now, after 50 days their solution is to just deny the problem even existed to begin with! This is beyond unprofessional. They refuse to do anymore work on the vehicle, we refuse to pick it up until its fixed. We still have their loaner and are refusing to return it. We've contacted numerous lawyers, yet to get anywhere with them or even a callback from most. Also contacted BBB Auto Line, their involvement still in early stages. Theyve said we may be over their maximum mileage for involvement ( 25,000 ).

So our local dealership, the dealership we bought the car from in GA, and VW Corp refuse to stand behind their product.

Anthony of Lords Valley, PA February 25, 2009

on January 16th I took my carin for a simple oil change to an authorized mechanic. After it was done on the way home drove about a half a mile the light went on to tell me to shut engine off and check oil and the engine started making noise. I turned around and went back to the mechanic. when I got back I told him what happened he checked the oil in the car and the dip stick read full. He then took the oil filter off and said the oil pump wasn't pumping oil up to the engine something is wrong and didn't no what it was. So he called the volkswagen dealer and they said to bring the 2004 Touareg on a flat bed truck so he did that night. couple days goes by the dealer calls from compass motors located at Middletown ny Which is were I purchased the car new in 2004.

weeks went by and then I get a call and they said they found a piece of metal stuck in the oil pump. I asked were it came from they said from the engine and must be a manufacturer defect. I had told them the car is still under warranty and they agreed with me and will call customer care at volkswagen of America. well a couple more weeks go by and customer care comes back and says they are not honoring the warranty and take it up with auto repair. So I told ray and he called his insurance co. and told them the story and they would send someone down there and look at the car. Now at this point I'm still with[out] a car.

Another week goes by and the insurance co comes backand says that their investigation revealed that Ray is not responsiblefor damages and go back to the manufacturer. I proceeded to call customer care back and spoke to the regional manager A. Edwards. SHE was very arrogant and said her position stands. In the mean time I had to give the dealer the ok to go ahead a fix the car because I needed a car over a month has passed. I should not be the one paying for this the damages are as follows.

engine repair cost is 9800.00 est. from dealer. not to mention inconvenience and stress to me and my family. This is how they walk away from there customers. I should not be the one responsible for this this is outrageous.

Michaela of Lexington, KY February 7, 2007

For months before the incident, I noticed that the driver's seat would get very hot under my upper thigh when the seat warmer was on. As my husband and I were driving our children to school last week, we noticed a burning odor and couldn't determine where it was coming from. (It was a very cold morning and luckily I had a few layers on.)

When I got out of the car, I noticed that the driver's seat warmer had BURNED A HOLE through the leather! After speaking with the regional manager for Volkswagon, he informed me that they would have to determine the cause and see whether or not it was covered under warranty. How could it not be?! Unfortunately this is just one more incident in a long line of issues we've had with this product. It's a shame...

I enjoy driving the car and it's design, but the lack of customer service and VW's indifference to their customers is a huge disappointment. I will rid myself of this vehicle as soon as possible and will never again purchase another of their products.

Jon of Jacksonville, FL February 23, 2006

My 2004 Volkswagen Toaureg has a severe accleration problem after braking. I have taken it the dealer numerous times and been told nothing is wrong with it that Volkswagen builds a 1 to 5 second delay into all their models.

I know this is wrong because I have talked with several VW owners who do not experience this problem.

There is a web site concerning this problem so I know I'm not the only having this problem. VW is unwilling to do anything to alleviate the problem so guess I will just keep driving it until I'm involved in an accident because of it. I hope nobody else has to get hurt because of the malfunction.

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