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Consumer Affairs


Is this your Business?

Toyota Tundra


Consumer Complaints & Reviews

It's one ugly truck all right. Problem is, it can be a little uglier than the buyer expects. Tundra is one of the models that is putting a pretty big blemish on Toyota's reputation for quality, reliability and customer service.

Biggest problem? The brakes. A design oversight can cause the front rotors to warp and wear prematurly. Toyota's response has been to keep quiet and hope the problem goes away. Not likely.

Here are some of the more recent complaints:

An accident at 40 mph, the Toyota Tundra pickup airbag did not deploy and the driver suffered severe injuries. Be careful with these vehicles.

First off, Toyota's so called traction control is a joke! The first thing it does is shut down the engine when a tire slips? They missed the target on this. The first thing I noticed when I bought my '08 Tundra was how cheap the interior cloth is. I compared it (unfairly probably) to Kia cars. True enough, not 4 years later and 59,000 miles, the driver's seat is coming apart at the seam. I know they won't do anything about it but I'm going to file a complaint anyway. The interior is nowhere near the quality of my '01 that I drove for 7 1//2 years and a nephew is still driving and driving and driving. No way will this truck last like that.

What I do like about my Tundra? I love the horsepower and decent gas mileage. Why my next truck will most likely be a GMC or Chevy? Manually locking differential and longer warranty, plus IMHO GMC makes the best looking truck on the road today. You have to admit, these Tundras ain't gonna win no beauty contests!

Recall for rust to frame - I took the truck to the dealership for inspection twice. The technician said the frame was severely rusted and needed to be replaced (the service rep was there too). On the third trip, they took the truck to start the work and put me in a rental car. The next day, they called and said the truck was fine and no action was required. I asked to get a document stating that the truck was fine. All they provided was an invoice that indicated they inspected the truck (dated that day).

I called "Go Toyota" to try and get some sort of document stating the truck's frame was fine and that I would not be liable for any accident related to the frame/spare tire. Most definitely not! They also said the recall expires at the end of the year and after that, there's no recourse. How is this possible? I will never buy Toyota again. I wonder how these people sleep, knowing that they might be responsible for avoidable auto accidents and fatalities.

Right backend of vehicle literally was moving sideways when lower control arm, brackets and frame (strut rod fastened to frame) broke off from rust. I lost control of vehicle and almost hit a little girl on her bike. Mechanic stated this should never have happened. There are recalls on the Tacoma and Tundra and even Sienna had problems. Why not the 4-Runner with the same frame as a Tundra? It now sits at Eiler's Garage in Goshen, Indiana, but Toyota in Elkhart said there has been no recall on my VIN number. I'll put a sign on it in my front yard that says, "Toyota's frames rust prematurely and severely and contact WSBT news." I can't afford this problem. I'm living in the Elkhart county which has the worst hit of unemployment.

Every time you touch a Toyota Tundra, it will dent. My Tundra has dents all over it from just leaning over into the bed of it. My wife closed the driver door too hard, I guess, and the tundra just bent above the driver door. When compared to my friends z-71 Chevy, the metal on my tundra is way below what you would expect on an off road truck. Little things that bump against it cause thousands of dollars at the body shop. I have own Chevy and Ford and never even worried about a shopping cart at Wal-Mart destroying them until now. I spent 40,000 dollars for a truck made out of aluminum can. Thanks Toyota.

I have owned a Toyota truck for 20 years. The Tundra has a lot of flaws with its brake issue. I have changed the brakes and rotors 5 times since I owned the Tundra. The starter, 3 times and the rear axle, twice. I have a t-100 that's still on the road with 226,000 miles on it and still going. Of course, normal issues. I can't believe the brake issue. Why doesn't Toyota come up with a fix on these Tundras? I will never buy a Toyota again. I have bragged about my Toyotas for years. Buyer beware. Toyota will not even fix their brake problem. Another car company that is going down with the times.

My 08' Tundra spun a bearing with only 33k miles! There was no abuse, no off road driving and no major towing. It just failed while driving under normal conditions. So lucky it was still under factory warranty or the repairs would have made me broke. A new short block was put in, it didn't cost me a dime. I was okay by that, they backed up their product.

The dealer had it for 3 weeks but Toyota did not cover a rental or offer a free loaner, so I was on my own. I spoke with the care center at Toyota. All they did was log my information and offered no help at all. I called a few times and even wrote a letter. I was pushing for just a free extended warranty like a 7-year or a 100,000-mile. They did not offer any help on that. I thought it was the least they could do. Especially, being it's the 6th Toyota my wife and I have owned. Ever hear of loyalty?

So, now I have a truck with a rebuilt motor that is only warrantied for another 25,000 miles. Not cool at all, I do not feel comfortable. If any little or big issue comes up after the 60,000-mile mark, it's all on me! It's no warm and fuzzy here.

Safe to say I will be getting rid of the truck in the near future and not getting another Toyota. It's too bad because up until this, I really liked their product. I'm not mad about the defect, just a little bummed. It happens to every manufacture now and then. I'm just not happy with lack of care by Toyota as a company!

I have a 2003 Toyota Tundra. I received recall notice in 2010 for frame rust. I had it inspected and the dealer said it was good. One and one half years later, I noticed my rear differential leaking oil. I took it to my mechanic and he said the entire casing for the rear differential was full of pin holes from corrosion. Early 2012, I received another recall notice to have rear cross member inspected and a new corrosion inhibitor applied. When I took it in, they found perforation holes in my frame. They are replacing my frame at no charge. However, they say the rear differential is shot for the same reason as the frame, but since the recall doesn't cover it, that repair will cost me $2200.

I called Toyota corporate and not only would they not help me on the rear differential, but were quite rude about it. The case manager asked if I expected Toyota to pay for every part on my truck that develops rust? The truck has only 134,000 miles and I doubt if it will ever be right even after these repairs. This is my fourth Toyota and will be my last!

The recalled lower ball joint on 2004 Tundra cracked or the nut somehow sheared off and consequentially allowed wheel to collapse under fender well causing around $4,000.00 in damage. Recall was done at approx. 33,000 miles and failed again at 153,000 miles. Truck grinded to a stop with axle dragging directly on the asphalt and road had to be closed and traffic redirected while truck was lifted up on to a flat bed AAA truck. I had the truck towed to Victory of Toyota in Monterey and got the estimate of around $3,000.00 in mechanical and labor to fix the left side of truck.

It seemed strange that a truck that had been driving so great with no forewarning of steering problems had such a serious failure of a part. If I was driving a quick speed along highway 1, there's a high chance I would have been killed. After talking with Toyota and requesting an investigation, I was told that the service representative would contact me. I received no call and decided to research why a part would have failed like that and that's when I discovered the major issues with these ball joints and all the cases of it occurring. I even found a lady whose son lost his wheel on his 20004 tundra one week before mine!

When I went in to pick my truck up on the suppose day it was going to be ready and never received a call telling me it would be longer and when I arrived the truck was no were near being ready. I asked to speak with the service manager and show him some cases and pictures of what I had found about the faulty ballpoints. That's when things got really interesting! The service manager went completely nuts on me and erupted in distraught rude confrontational verbal and behavior and demanded my truck off their property and that they were not "interested" in working on my truck. He even demanded that I do not walk through "his" garage and all this after waiting five days for my truck. I bit my tongue after getting treated like crap and had it towed to Toyota of Santa Cruz where the original recall work was done.

The crew there was very responsive and we instantly agreed that I should make a claim with my insurance company Farmers. My agent found that I was covered for all the consequential damage done to the truck from the collapse of the ball joint and between him and service techs agreed it was a cracked lower ball joint. So I had Victory of Toyota telling me a nut came off and I was completely liable even if I hadn't had the recall and another dealership telling me the ball joint did crack. I ended up paying the deductible of $1,000.00 and the cost of the ball joint $175.00 or so. I am in the process of subjugation or seeking full compensation through Toyota direct to pay for everything including deductible and rent a car I had to get.

This is a "life of vehicle" part and if there is repeated failures of these ball joints, Toyota needs to revise recall and repair them for the life of the vehicle however long that should be. Toyota is in a very interesting predicament here because there trucks last forever but there is a major engineering flaw with the ball joints and over time, many people are going to have catastrophic issues and accidents. I'm lucky I'm alive after what happened to my truck and it's just going to be time before this problem surfaces from the murky waters of deception! You can run Toyota but you cannot hide!

2007 SLR 2-wheel drive truck has noise coming from rear. It started about 80000 miles (all highway miles with very little towing). I see others are having same problems and noise, same speeds. There is an issue with this truck.

I have a 2006 Tundra. I had to replace my transmission with only 84k miles on it and I do very little pulling. so this *** about Toyota has a 100k power tran warranty is ***. I have bought nine Toyota vehicles and I don't think I will ever buy again. I did call 1800gotoyota but got nowhere fast. I'm very upset and angry about this. It ended up costing me $1800 to have it replaced.

My 2010 Toyota Tundra with only 27k miles on it, mostly highway. I had a major failure on the freeway. The fuel pump stopped working causing the engine to shut down while traveling at 70 mph 4 lanes of traffic away from the shoulder. I'm partially writing this in hopes of finding out if anyone else with a newer tundra has had problems with the fuel pump. Also, I would like for Toyota to look into the problem and permanently fix the situation!

I brought a 2004 Toyota Tundra with 68,430 miles, one owner, meticulously maintained, no heavy towing, low mileage per year, and records at Toyota dealership to the dealership where vehicle purchased and maintained. Failed engine was the diagnosis. I'm unable to talk with the dealer's manager of service or dealership at this time. I called Toyota Motor Corp due to the failed engine and low mileage of the vehicle. Assistant reviewed with departments while consumer was on phone and looked up camshaft flaw known in Tundras where 20 engines failed (5.7 liter V-8), and where Toyota "replaced truck engine at no charge". I provided the VIN number and she reported vehicle would not be part of this flaw and there is "nothing Toyota can do to assist this customer in regards to her/your failed engine." The cost to the customer for a used engine, new engine or overhaul of engine is upwards of $6,000 and $8,000 or even more. The result: loss of vehicle cared for lovingly by owner.

The bendix drive failed in my starter at 55,491 miles. Toyota did nothing except make excuses and I got stuck with a $641.00 bill for an obviously defective part. When was the last time anyone had a starter fail that soon? I will never buy another Toyota. Their defective parts and lame excuses are no one's idea of quality.

2010 Tundra V-8 29,000 miles with rotors/pads warped. No hauling, no heavy loads. Highway and city driving. I took it over Wolf Creek Pass four times on ski trip last week. It's overheating with break light coming on. This is not an American steel, this was what my mechanic told me. This is cheap Chinese steel. I have always driven Toyota and loved them, driving all past 150K and maybe replacing rotors at 100K+ miles. I'm going to the dealership to request a correction of this problem tomorrow.

My Toyota Tundra has speed wobbles and low tire pressure. Its light won't turn off.

Noise coming from the rear of my 2008 Tundra, it sounded like it was a lite tire noise to start with at 58000 miles. By the time I had 62000 on the truck, I was starting to feel a vibration through the truck and the rotating sound was getting louder. I talked to another owner of a 2008 Tundra and he stated he had replaced both rear bearings due to failure. I took my truck to the dealer and $685 later the truck was quiet again. I called Toyota at the main office and asked if there had been many problems with rear bearing failure, they stated no. Last week, another guy I worked with started hearing noises in his truck. He stated it had 58000 miles on it. I told him to get it to the shop as soon as he could. The warranty runs out at 60000 miles and they won't even talk about helping on the cost even though the problem started before the warranty was out. Everyone needs to contact Toyota headquarters that has had rear bearing failure. I think it is odd that three out of four owners of Tundras I know have had bearing failure.

The frame has rust, and no info was mailed to me. I heard about an extended warranty through the grapevine. They said that NYS does not approve their treatment. So I called a PA dealer, and he said the program is over. I also called Toyota Customer Service, and they said I have to take it to OH, DE or NJ for the treatment.

I do not want to go out of state for a treatment. They will probably say they need it for more than a day. So I am going to have Ziebart do it and pay out of pocket.

I bought a 2000 Tundra Ltd 4x4 in July of 2010. About a year later on July 4th 2011, with only about 120k miles, the front passenger side ball joints broke. It caused the wheel to get lodged under the truck at the fender well. I had it towed to the Toyota dealership because no one else was open. They quoted me $2400 to fix it. I then had it towed to my mechanic. They fixed it plus did the other side, also costing me $2100. Two months after getting it fixed, the same thing happened again. My mechanic told me that Toyota had recalled a lot of vehicles because of the lower ball joints breaking. But the Toyota place told me that the 2000 wasn't included in that. Personally, I don't have $2000 to put in this thing every 2 months. I've always heard to get a Toyota, that they last forever. Well, this has ruined that for me. My next truck will not be a Toyota.

I bought a 07 Toyota Tundra from them. I have had to take it in for several minor issues. They convinced me to buy the bumper to bumper extended warranty. Everything that goes wrong isn't covered under it, such as the sensor light for the low tire pressure. I brought it in. They charged me 42 dollars just to tell me what the problem was. I always thought they will tell you what the issue is, then you decide what you want down, especially where I bought it from. I haven't even owned this a year. Yet, it just seems like a big headache owning a Toyota! My next vehicle will not be one of these.

My 2004 Tundra has only 48,000 miles but the rear differential failed and must be replaced.

I bought a 2000 Toyota Tundra in Aug of 2000. I have now had to put in 3 new transmissions. The first transmission was replaced because there were still 500 miles until the warenty expired. The last 2 times the transmission went out I had to pay to have it replaced. I bought a Toyota so I wouldn't have car problems and it seems like that is all I have. Toyota admits that this is a problem but won't do anything about it. They say they can't do anything because it is not under warrenty. I say that a Toyota with only 167,000 miles should not need a 4th transmission

While driving up the 5 freeway today, May 13, 2011, my driver side front tire buckled under my truck due to a break in the ball joint. Luckily, I was able to make it to the side of the road without any further damage. At this point, my insurance company is deciding if the truck should be totaled and my mechanic has quoted me up to $3,000.00 in repairs.

I just recently bought a 2002 Toyota Tundra Ivan Stuart edition. It has 137k miles and runs perfectly. just passed smog with flying colors and everything works but the rear brakes just don't work as good as they should. I had to buy a Ford 8.8 rear end and put that new disk brake setup in the rear and got some drilled and slotted brakes rotors all the way around. I have no problems at all with lack of stopping control or consistent rotor warping anymore. It only cost me around $3000 and I just bought the truck for $6000. Thanks Toyota.

I am taking this opportunity to express how dissatisfied and displeased I am with my new Toyota product. I recently purchased a 2010 Tundra TRD in April of 2010. Unfortunately, I have only had about two months of problem-free driving. Since acquiring the vehicle, I have had several separate issues and even more headaches.

The first major problem I encountered was the smell of burning oil. At first, I thought it was just a bit of spilt oil on the outside of the engine; but when the smell continued, I knew there was an issue. I took the truck to the Paul Coffey Dealership in Bolton again for another oil change and to report the issue on June 10, 2010. I was informed that the burning smell was caused by a leaking driver side valve cover gasket. On this occasion, I was able to leave my truck with the dealership so they could address the issue. When I picked up the truck, I was ensured that the problem had been resolved.

Unfortunately, this was not the end of this type of problem. The following night, I was driving home from work and all of a sudden the truck began to shut down on me. The engine seemed to lose power, became extremely sluggish, jumpy and almost all the dash board lights turned on and started blinking. During the rest of the drive, the truck seemed to be running on two cylinders and misfiring.

When I took the truck to Bolton Toyota the next day, I advised them of the issue and I also told them that I needed a vehicle to get to work. I was told that they did not have a rental vehicle for me and I would have to wait for my truck to be fixed. I was not very happy at that point as I had to be at work within an hour. Luckily, the issue was addressed quickly and turned out to be crossed wires caused by the technician who worked on my vehicle.

The latest problem that has occurred was very similar to the previous oil leak. When I took the vehicle in for another oil change on January 8, 2010, I had yet again smelled burning oil. I advised the technician at Bolton Toyota of the smell and they looked into the cause. I was advised this time that it was another leaky gasket of some type; however, this one would take approximately two to three days to repair. I was not happy with this news, but the problem had to be addressed.

The oil change was completed and the truck was scheduled to be repaired the following Tuesday. However, on Monday the 10th, I received a call from Bolton Toyota advising that there was a delay in the delivery of the required parts. This meant that they would not be able to work on the truck until Thursday the 13th. When I went to drop the truck off on Thursday the 13th, I was again informed that a rental vehicle was not available for me to take as promised. The employee that I was speaking with had to run around the dealership and get a vehicle from the lot for me. A 2009 Corolla was provided; however, it was completely out of fuel. After I had already left the dealership, I also noticed it was missing a license plate.

The problems I have mentioned above have all been mechanical and have all been fixed at this time. However, the main cause of frustration and disappointment is how I have been treated on a customer service level by both the Bolton Toyota Dealership and Toyota Canada. When I was finally able to speak with the service manager at the dealership, we had a very lengthy conversation which ended poorly. I asked him what measures will be taken to insure that this does not occur again or what can be done to help my concern with the costs I may incur when my warranty ends and my vehicle still has the same problem. His response was, "I'm not going to make your car payments or anything if that's what you're thinking." This was by no means my thought. When you purchase a new vehicle and an extended warranty, it is with the hope that you will be "problem-free" for a bit. Since that is not the case, my concern is the future costs that I will incur after the warranty has ended if the same problem has not been fixed properly.

After the first conversation with the service manager, he called again regarding a rental car that I returned. He proceeded to say that the car was returned late and he would take me to small claims court for the rental cost over the weekend. I am a Toronto Police Officer that works shift work and this occurred while I was on night shift. On the Bolton Toyota website, it was listed that they were open until 6 pm. My wife and I went to drop off the car rental on Saturday at 5:30 and they were already closed and would be closed the Sunday. Therefore, the car could only be returned on the Monday morning. We made efforts to return the car as soon as possible, but was only given a few hours notice. My truck was ready for pick up, that's why I could not return it immediately after the phone call.

After the conversations with the service Manager, I felt it was important to notify Toyota Canada of my difficulties with both him and the customer service. I waited approximately two weeks to hear from a representative at Toyota Canada. She apologized about the interaction with the service manager, which made me feel a bit more at ease. I asked her where we go from here to make sure that this does not happen again, that is, both the mistreatment I went through and the reoccurring mechanical issues. She assured me that it would not happen again. I expressed to her that I have been told that before and yet again my truck was in the dealership for the same issue. I also told her that because of this, it makes it hard to trust in her word that my truck would not have the same issue and that my faith in the product was lost. I asked her how my faith in the product could be restored and she followed by saying, "We don't provide compensation," and continued to repeat that after I told her, "I am not asking for money."

My main concern is that after everything I have been through I was told, "Sorry, hope that it doesn't happen again." This is just proving my earlier point regarding poor customer service. Hoping that it doesn't happen again is not a way to reassure a customer.

The poor customer service, the time I have spent going to and from the dealership, the time spent at the dealership, and the interruption of my personal plans due to the loss of a pick-up truck during renovations to my basement have brought me to a boiling point.

I have put quite a bit of thought into writing this letter to show how unhappy I have been with my purchase. This is the first Toyota product I have owned and I have to say it will probably be my last. The name Toyota was supposed to be synonymous with workmanship and quality. At this point in time, I still smell the burning oil and will be making an appointment at a different Toyota Dealership.

In November, while driving alone in a very muddy and rainy condition in a 2006 Toyota Tundra; the airbags deployed and the driver's seat belt stopped working. I took the truck into the Irvine Toyota dealership. I have the Toyota Care Platinum Extended Warranty. They denied the claim, pending an investigation.

Apparently, there was an investigation but when I contacted Brittany ** - the case manager at Toyota's customer experience center to follow up on the findings, she directed me to their legal department. I wrote a letter to the legal department to follow up on January 25, 2011 because I had not been contacted since December 21, 2010. I haven't received a response from Toyota.

I called last week and spoke to Toyota care. They were very nice and apologetic but clearly stated they had not been contacted at all about the matter since the initial contact from the dealership. I called them today to follow up on their findings. After spending an hour trying to talk to the person with the information, it all lead me back to Brittany ** who is not in and who I've been told will only tell me that the matter has been forwarded to the legal department.

Mr. Sam ** at the customer experience center tells me that the only way to communicate with the legal department is through written correspondence. Apparently, it is the only way but not an effective way as they still have not responded to my letter.

The car still has not been repaired. It is unsafe. We paid over $2,000 for the extended warranty that until now was good. The level of communication (or lack thereof) has been appalling with Toyota. I cannot believe they call their department "customer experience center".

Well, they don't say that it will be a bad experience (although, that's all you will get especially when you can't get any answers for 4 months).

I spent $1800 on rotors, pads, struts, shocks, drums, shoes and calipers but my brakes are still shimmy on my 2003 Toyota Tundra. The mechanic tried 3 sets of front rotors and two sets of rear drums. There is no problem with the ball joints, bearings or with bushings on the suspension. So apparently, there is no reason for the shimmy when I apply my brakes. I am now over $2000 in the hole and the problem remains the same.

I bought a Toyota Tundra after being the owner of at least 15 Toyota vehices. I was a true blue Toyota man. My whole family has been but that has now changed. When I was told my warranty was over, it was no longer their problem. They sealed their fate. I have all ways loved Toyota but something has changed, not that our measly family matters in the great scheme of things, but we will no longer purchase autos of our Japanese foe.

The reason, my generation after generation has bought Toyota was because Toyota was a very dependable auto and Toyota stood behind their name. With the times, the way they are now more than ever we need dependable automobiles. I am on a fixed income and can't afford to spend 300 bucks every 6000 miles. So what it comes down to, brakes or medication? Thanks for letting us down, Toyota! Shame on you once, shame on me twice!

I bought a 2004 Toyota Tundra and 03 are on recall for corrosive rust on the frame. My 2004 is corroded with rust and on the advise of my mechanic contacted Toyota. This is making the frame spongy. This truck only has 25K on it and is garaged.

I bought a 2004 Toyota Tundra and 03 are on recall for corrosive rust on the frame. My 2004 is corroded with rust and on the advise of my mechanic contacted Toyota. This is making the frame spongy. This truck only has 25K on it and is garaged.


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