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Consumer Affairs


Is this your Business?

OpticsPlanet


Consumer Complaints & Reviews

I placed an order back on July 5. About $85 worth of stuff. I was told that two items (a scope and a rifle case) were not in stock and had to be ordered from the manufacturer. And every two weeks or so, I would have to contact customer support (they certainly didn't make an effort to update me on the status) and they would tell me that it would be another two weeks before the products arrived.

August 11, I was told that they had the scope ready, but were now waiting for the case to be unloaded from a truck. Today, August 16, I was told they had the case ready, but it would be yet another two weeks for the scope because "NcStar is stuck in a manufacturing hold." I canceled my order. I don't know if they are too incompetent to hold onto an item for a customer until the rest of the order is ready or if they are flat out lying. But either way, I won't be ordering from this company ever again unless they can somehow prove to me that they can treat their customers properly. Oh, and both items are still listed on the website, available for ordering. No damages, just a vile company.

Purchased a Garmin GDB 55 at Amazon.com from Optics Planet for $43.99 plus $5.60 for shipping. Money was paid on August 21st. On September 1st. Optics Planet cancelled delivery, the scheduled delivery date. When contacted for an explanation of the cancellation, Optics Planet said they made a mistake and the product could be delivered for a price of $106. When I objected, the price was lowered again to $89.


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