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Honda

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Honda • Airbags • Brakes • Bumpers • Fires • Honda Care • Ignition switch • Odyssey doors • Odyssey seats • Paint • Radiator • Transmission • Windshield • The Insight --- • Honda To Sell Hybrid For Under $20,000 • Honda Drops Accord Hybrid • Feds Probe Honda Ignition Problems

It's true. We even get complaints about Honda, which some would call the world's most perfect moderately-priced car. Something Honda should be concerned about is that loyal, repeat customers are beginning to grouse that they will defect to Toyota because of reliability and warranty problems in the latest crop of Hondas.

Here a few of the more recent complaints:

S of Chester, VA July 17, 2009

I have purchased a new 2009 Honda Accord. I turn the A/C off while driving when it gets too cold. As soon as it turned off, the condensation start forming on the vent and on ths surface by the vent. In 30 seconds, the conendsation is so much that it stats dripping on the middle console where control panel for A/C, Radio and CD plyer is. I constantly have to wipe the mositure off to prevent damange to electronic console. I went to delaership and have contacted Honda both. The service shop has taken me out in another HONDA and had witneesed the same issue. He doesn't have any fix since it seems to be a design flow. I would like Honda to fix the problem so i don't have continue to worry about this problem.

Andrew of Ormond Beach, FL July 14, 2009

I brought my 2006 Honda Ridgeline Truck in for what I noticed as rust appearing INSIDE the doors at the weld joints. Honda body rep examined the vehicle and repaired it under warranty on 12/12/2007. The rust came back in the exact same spots. I brought the truck back to Jon Hall Honda and they called a regional Rep to examine the rust.

He decided that because I live in Florida near a coast that it is not under warranty to be fixed, while he was examining my doors he pulled off the rubber seals and they are all now falling off the vehicle due to his actions. The rust is inside of the doors in the exact same weld joint in all four doors I had an independent body shop examine the doors and they concluded the rust is a factory defect not caused by my environment. The location inside the door and the spot it occured were very evicent to him that there was some sort of glitch in the manufacturing process in the door. I have receipts, estimates, photos and documentation of all the effort made to resolve this issue. The warranty has a 5 year rust coverage. The cost to repair the doors now exceeds 5,000.

Mary of Mildford, CT July 14, 2009

My 2006 Honda Civics’ lease had matured and I went into the dealership on June 1, 2009 to discuss my options. During that visit, the dealership quoted me a buy-out dollar of 10,775.83 and advised this payoff was valid until June 11, 2009. This is the dollar that the dealership (who twice later verified) was provided with by American Honda Finance. I then called American Honda Finance on three occasions to verify the dollar amount. One call was to verify the dollar, a second call was to obtain the mailing address, and a third call to obtain the overnight address. On each occasion I verified the total dollar payoff. I asked for something in writing for verification and was told that was not necessary. That is a laugh to say the least.

I repeatedly asked both American Honda and Terri Gunger (Sales Rep) if there were any other charges (less Milford CT property taxes) and was advised no. "You are all set, Mar. " One week following my overnight delivery of the check, I was advised by American Honda that I failed to pay the sales tax of 630.80. Obviously I was stunned and interestingly enough American Honda has no record of my calls. I had earlier spoken with Jennifer, Jerayle, and Lisa.

Further, the dealership refuses to play a role in providing me the misinformation. Their line is that I should have verified it with American Honda. I find that funny since both myself and the dealership verified the dollar with American Honda. I know that I understand the difference between buy out and residual value but apparently the dealership has no idea.

peri of norwalk, CA July 6, 2009

we bought a brand new honda odessy van in 2002 and after 709 miles the transmission fell out on the ground. the dealer fixed it and told us that honda takes care of there own. well since we have had it back and forth to the same dealer with the same slipping and jerking that it was imposible to keep taking it in and getting a call its ready to be picked up only to have the same problems.

now we have 43000 miles and its back in the shop needing another tramsmission and american honda motors told me that the repairs are on us and to go ahead sue them that we dont have a chance.

my dad did get upset when he spoke to a rep for honda. he could not believe that a big company like honda is going to ride this to the bitter end but little do they know im just as upset as all the other people that are being stuck with this pile of lemmon peels. we will never ever but anything that is not american made. honda says that they are american then they need to act like americans.

i think that when the first transmission fell out that the bolts holding the transmission in place some how dammaged the chassic where the two come togeather causing them not to line up correctly making the second transmission to fail

nick of chamblee, GA July 6, 2009

i am wondering why there is not a safety recall on 2003 honda accord transmissions. my car is not safe for me or others around me. why wont honda take responsability for this problem. i paid for a good reliable car, and i want what i paid for. my car has 40,600 miles on it. the car should not have transmission problems!

Christopher of Peachtree City, GA July 5, 2009

June 24, 2009 To Whom It May Concern: I purchased a 2008 Honda Accord last August. The warranty provided was for 48k miles non-powertrain, and 100k powertrain. I have taken the car in before to Honda Carland for normal servicing and warranty work and their service was great. This time I took it to a closer dealership (Nalley Honda) and have had a horrible experience. I took the car in June 22, 2009 in the afternoon for tire rotation and balance, new air filters, and to check out the brake system. The front of the car shakes when the brakes are applied. I was told that my brake pads where fine but that the rotors where what was causing the shaking. The service agent told me that this was normal and that replacing the rotors would not fall under warranty because they are a normal wearable item. Paying out of pocket would be 120 dollars per rotor for new ones. I disputed this and was given a number for Honda’s corporate office. I called the number and talked with a Cynthia at 9:35 on June 23 2009. She gave the same response that rotors are a commonly worn item and therefore not covered. I asked to speak to a manager she refused to transfer me. I asked to speak to her boss’s boss and was denied again. When asked for a written statement that rotors are a normal to wear this early and that it isn’t covered within Honda’s warranty she refused to do so. I read the warranty booklet that states what is covered. It specifically says that brake pads are not covered. It doesn’t mention rotors anywhere. Technically everything on the car is a wearable item, form a piston to a radio knob. If it weren’t there would be no reason to purchase a new car. My seat is designed to wear out, but not at 35k and while still under warranty. Rotors going bad before the brakes and before the warranty expires isn’t normal either. If rotors are such a common wearable part why isn’t in the owner’s manual to replace them at a specific mileage like any other commonly worn part. I mentioned that I had the rear brakes replaced because they wore down at 25k miles and the clip could be heard squealing. This isn’t normal either. There is an entire websites dedicated to complaints about this common problem amongst this particular vehicle. Also, when replaced one set of the rear pads didn’t wear evenly. Possibly signaling a sign of a bad brake caliber. To continue, I pick up my car with only services that comes out of my pocket performed. I drove down the road a few miles and the car almost stalls out and the check engine light started flashing. I instantly turned off the car and coasted to the side of the road. I called Nalley and spoke to a mechanic. He advised me that it would be ok to drive the car back to the dealership. I brought the car back in. While filling out the appropriate paper work the service rep stated that the mechanic said my check engine light was on when I first brought the car in. Not true! The check engine light has never illuminated before. I left the car with them. This was all at 12:00pm June 23, 2009. The next morning I tried to find out the status of my car. Beginning at 10:00am till 3:20pm I wasn’t able to get a hold of anyone. I went to the service rep voicemail, service manager, general manager, and others. Finally I was able to talk to my service rep who stated that they had found the problem, a bad pressure valve along with bad old oil in the car. The car’s oil has been constantly maintained according to Hondas recommendations. The oil in the car is new synthetic oil that still has 70% life remaining according to the cars maintenance reminder. The following day I didn’t receive any update about the car. Finally, on the 25th I was able to pick my car back up. I was told that after they did my oil change that there wasn’t enough oil in the car. The low oil level caused the vTech sensor to come on. The mechanic was able to fix the problem by adding more oil and resetting the code. I never brought my car to them for an oil change it always went to Honda Carland. I brought the car home and parked it for thirty minutes before leaving to go eat. I started the car and the entire garage filled up smoke. This never happened before. It does it randomly when starting the car and while driving down the road. They obviously did more to my car than just add oil. My entire recent experience has been horrible. Honda is dodging its warranty responsibility by claiming everything as normal wear or not their fault. For a 2008 vehicle that has a 48k and 100k mile warranty, and claims to be maintenance free until 100k miles; I have had to replace the rear brake pads, the front rotors are bad, and now my car smokes. By the time I reach the 100k maintenance free mark at this rate I would be on my fourth set of rear brake pads, third set of front rotors and on my third engine. Please assist me in any manor available. Thank you, Chris Murphy cemurp4932@yahoo.com

King of Lawrenceville, GA July 2, 2009

I bought my Honda Accord brand new in July 2004. Right from the day that I bought the car, whenever I drove it (my wife usually drove the car), I would hear a strange noise from the steering column when I shifted from backing up to moving forward. Dismissing my instincts to be unfounded (it was a new car after all!) I let my wife continue driving it.

After 73K miles , the power steering pump went out, 3K miles since (76K miles) the starter went out, now 78K miles out the clutch on my ac compressor has started making a wild noise when you cut the airconditioning on. I have been told that very soon I will need a ac compressor (would cost me about 800 give or take a few dollars). Everything is falling apart like clock work. I wonder whether they have programmed the car to send "die" signals to the components that are hooked to it (making this up...an engineers mind at work here, sorry). Needless to say I AM VERY DISAPPOINTED by the quality of a Honda, and what did you just say? Reliability? Whatever that is!

richard of Fair Lawn, NJ July 1, 2009

My 2002 Honda Odyssey's transmission started to breakdown due to the fact that it's system is factory defective. American Honda wanted me to go to their dealership for "diagnosis". I refused because I do not trust dealership work and can prove it. She told me that Honda would not "help me out". I told her I wanted Honda to reimburse me for the repairs. They know whats wrong. She refused. I feel that I should have a choice in repair work to fix an inherently factory defect. I wanted it done properly and correctly. I purchased my vehicle "Honda Certified". I trusted them because of my past positive experiences with Honda vehicles. Misrepresentation, Intent to deceive, reliance, damages.

John of Farmington Hills , MI June 29, 2009

My air conditioner wasn't working, so I took my 2008 Honda Civic -with 17,000 miles- to SUBURBAN HONDA in Farmington Hills, Michigan. There I met with a service technician and proceeded to tell the man the problem I was having with my car. The service tech told me it was going to cost approximately 160 if there was no warranty. Since I have a 3 year/36,000 mile bumper to bumper warranty I didn't worry.

An hour latter I received a call from SUBURBAN HONDA. The tech said there was impact on the air conditioner's condenser, that's why the air conditioner wasn't working. He went on to tell me that the problem wasn't covered by my warranty because it was physical damage and that it would cost 575 to repair. I told him don't do anything, I'm on my way.

When I arrived I was directed to the cashier's office by a technician and there was bill waiting for me. It was for 147.33. Naturally, I was incredulous FOR WHAT? My car is still in disrepair! I appealed. I asked to see the service manager. I stated my case to him: I have the 3 year /36,000 mile bumper to bumper warranty; My car is otherwise pristine- no physical damage, accidents; SUBURBAN HONDA was reneging on their signed warranty contract because of their design flaw/defect

My pleading came no avail. And just as sudden as Mr. Leline appeared he let me know the conversation was over. He stormed away from me headed to the cashier, shockingly, there I was met with profanity and aggression. The service manager rushed to the cashier and said, "Do you have the paper work for this [expletive]? This was an appalling first. It was at this point I realized there was nothing more I could do, that basically I was being strong-armed into paying a bogus bill. Needless to say, SUBURBAN HONDA'S unscrupulous business practices have revolted me and I will spread the word about their dishonesty. I will also never buy another Honda product as long as I live.

Jim of Tucson, AZ June 29, 2009

With less than 23,000 miles, the service rep tells me I need new brakes without even the courtesy of listening to noise that started on my 2008 Honda Accord yesterday. The service rep informed me that 23,000 miles for brakes is typical. My car is now at my mechanics. he tells me brakes typically last 40-50,000 miles. 23,000 is an outrage. It appears I made a mistake buying a Honda, a mistake I will not make again.

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