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Honda Care Extended Warranty

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William of Glendale AZ (7/28/03):
My car is covered by Honda care extended warranty. I placed a claim to fix my car after a head gasket blew. There was a crack in the overflow coolant tank -- my thermastat was ruined and cracked the head. Honda is trying to place blame on bad care for car. I have several service receipts from Firestone, one about 30 days prior to the car breaking down. There was no mention from Firestone there were any leakes, low on fluids or anything.

Honda Care told me they didnt need the forms "cause they didnt need them". They refused most if not all of my claim. I asked for a review. A manager claimed to look at the claim and without seeing anything other than his adjuster's report said their ruling stands. The dealership told me it will take longer to get my car fixed if I keep disputing. But I was told by the dealer "Honda Care will cover the whole bill, there won't be a problem." This is while they were taking the whole engine apart. Now I'm stuck with the bill.

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