GM Customer Service

I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up from the steering when you turn left or right at parking position. I'm asking, is this normal or need for checkup. Please advise.

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

On my second trip to the dealer to have an oil consumption problem corrected, I was told that there was a new TSB out that called for replacing one of the valve covers with redesigned oil baffles. The dealer would not give me a copy of the TSB that they were referring to, so I contacted GM customer service to see if they could help. They called me back and stated that the dealer was correct and there was a new TSB calling for replacement of a valve cover. Customer service, however, could not tell me what the TSB number was.

All of this occurred back in December of 2011. After the valve cover was replaced, I continued to monitor the oil consumption of my truck's engine to find no improvement. I returned to the dealer tonight, 3/22/12, to find out what the next repair attempt would be. I was told that there was yet another new TSB out that calls for yet another redesigned valve cover. I asked the service tech if I could get a copy of the TSB and was told they could not share one with me.

He also told me that GM customer service would not know what the TSB number was since they get that information from the dealer service department. What? I asked him were they get the TSB numbers from and he stated they get it from GM. I asked for the phone number of the GM department that could give me this information and am told he cannot give this number out! GM has no true "customer service". I am continuing to be jacked around by GM on the oil consumption issue with no end in site! This will be the last GM product I own.

I contacted what I thought was customer service to lodge a concern but all I see is it's in the comment section on the website. Potentially, this is the reason why I haven't been contacted but still surprised that a possible negative comment made didn't get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but I'm concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it won't outlive me and will only start being a headache for both of us. Please reply and let's discuss options for both parties.

Quality of Buick (2010) - Very concerned about quality of my car, it has been in the dealership 11 times in 18 months (Parkway) in Santa Clarita and while the dealership is not an issue the car is. Complaint at this time is a harsh statement, but concern is because some of the conflicts were not simple but were major and to have a car about 18 months, 31,000 miles and be afraid of tomorrow is not a pleasant feeling.

Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I can't take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering.

I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our family's safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

I have a 2002 Chevy Express Van 2500. I'm the original owner. I have about 98000 miles, first time. I just learned that the ABS sensors need to be replaced. It cost a total of about $600.00. The cargo side door that opens first on the passenger's side is very hard to open. It's almost stuck. I have applied grease, oil, etc. to the hinge, the lower hinge is the one that is super stuck. I am sure that the manufacturing process is the cause for this, nothing else

How about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it's dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

After driving my 2010 Equinox purchased new for 18000 mi. with mostly highway driving at 55-60, the best I get is 22mpg. That is a far cry from the22/29 which was highly advertised for a 4 cylinder awd. It was the main selling point for me. The service manager at Richard Chev. told me that I will not see those numbers and he didn't know how they came up with them. After 45 yrs., this will be my last GM purchase. Just once, it would be nice if a company meant what they said and said what they meant.

It is with regret that I am compelled to write about my Chevrolet/GM dealership with any negative comments, and I feel that I have been slighted due to the fact that I am a woman and men feel that they can tell me things and I am supposed to pretend that I can only grasp what is told to me and accept it unconditionally. I was experiencing wind noise from the drivers door of my new 2011 Chevy Silverado Extended Cab Pickup Truck.

My first visit to address this problem was an adjustment to the door by the Service Manager who appeared concerned for my problem and wished to correct it. I reported back and explained that I was still experiencing the wind noise, plus there had been a recent dust storm and my husband pointed out to the service manager where dust had passed through the weather stripping. This time new weather stripping was installed.

I drove to Colorado Springs to visit the grand kids for Christmas and I needed to drape a jacket over my left shoulder while driving as the air coming through the door was cold and my shoulder was freezing. My husband sat in the passenger side noticed that he could also feel wind coming in from the door on the passenger side of the truck.

Last Friday, January 27th, I was again at Sands Chevrolet to once again address the wind noise, as well as a squeak under the hood. I was introduced to the Shop Foreman who was to ride with me to hear the wind noise and make recommendations to correct the problem. What I got instead is: What you are experiencing is turbulence much like that of an airplane. GM and Chevy trucks are designed like this so that the occupants do not suffer from Carbon Monoxide Poisoning. My 73 truck did it and my 81 truck did it too. I said that my 96 Mustang doesn't do it. He said that my Mustang is not square. I told him that the wind noise lessened after the new weather stripping was installed, but it was still present. I told him that I had used a pressure washer and showed my service manager where water had leaked in. He told me that I shouldn't have used the pressure washer as the truck is not designed to facilitate that type of pressure, it is designed to keep out rain water only.

He said they have a smoke machine to locate air leaks. I told him that my next detection mode was going to be baby powder. He said yes it would work, by lining the door frames with baby powder then turn the air on full blast to see if any powder escapes to the outside. Because my truck is designed to keep the air in, not to keep the outside air from entering in. He said that in order to not have turbulence I would need to buy a Cadillac truck, but people who buy them do not use them for anything other than to haul people, and I would have to spend eighty thousand dollars not to have wind noise. Now if he could hear a whistling noise from either door, then something could be done. But nothing can be done about this. He suggested that I turn up the volume on my radio.

I am returning to the dealership this AM to address the squeak under the hood. I really like my service manager but I think his foreman is overriding him on my complaint. My service manager seems genuinely concerned about me and my satisfaction. I feel that the Shop Foreman thought that since I am a woman he could give me this line of baloney and I would accept it as gospel because he is a man! This is a brand new truck and I should not have to cover my shoulder in cold weather, or hear wind noise at 65 75 miles per hour. Does any other Chevy truck owner have this same problem?

I have had nothing but problems when I purchased my 2007 Malibu with the dealership. They fight you on anything that needs repaired. I have a rust coming on the back of my trunk by the metal piece and they now say it has to be rusted all the way through for GM to cover it. They conveniently made it where I would not be able to get it fixed by the time the warranty is over. I have the 100,000 miles. I've had a part fixed on my front tire portion of my car that is broken again and is no longer under warranty. I will never ever purchase a GM car again. They make it impossible to get any help.

We bought a 2005 Buick Rendevous in 1-1-2005. We, and two different servicemen, have never been able to remove the spare tire, when needed. The cabin heat controls don't work properly, a fuel filter and sensor has to be removed for service periodically, and be replaced. The radio won't pick up stations, as well as my 1999 F350, and when my wife took it to Deter's in Atlantic, Iowa, she was treated rudely. From reading the complaints of others, I don't believe I am interested in another GM product! It doesn't sound like you take care of your complaints. I will be buying a new 1 ton crew cab diesel pickup in 2012, but it doesn't look like I'll even consider GM.

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didn't find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some "national hold". Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector!

Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealer's lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldn't even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. I've owned vehicles with 200,000 miles and I've never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I don't feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didn't have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

I called the customer service line for General Motors, to inquire about financial assistance with my 2003 GMC Savanna 2500 cargo van. I advised the customer service represenative " Stephanie" that the van was a 2003 with 47,000 miles and i had bought it from a private individual approximately 4 weeks earlier. I advised her that i was driving it and it sounded like something broke in the engine. She advised me i would need to take it to a GM dealer to have it diagnosed, and they would then see if they could provide me some type of finicial assistance. I payed to have my vehicle towed to nearby Chevrolet dealership, where it sat for a week before being looked at. The service manager then advised me they would need authorization either from me or GM, to tear it down, to determine the exact problem.

I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.

We really should start a petition against GM to make right what is wrong. "We are the people", and if enough of us unite I don't see how we can't make a difference!

I am the original owner of a 2003 Corvette with less than 18,000 miles. Two weeks ago, I noticed that the paint was blistering around the rear hatch, so I took it to my local dealer. The dealer told me that GM had issued a service bulletin # ** identifying this problem with Corvettes from 1999 to 2004, and the only action was to replace the rear hatch. My local dealer said he had permission to replace the hatch under warranty, but GM discontinued the part and a U.S. search failed to locate the part. So, I contacted GM customer service and was told that they were sorry but the part has been discontinued. GM gave me a reference number ** and told me that my concern was noted.

I ordered a Chevrolet Colorado Truck through my local dealership (Northern Neck Chevrolet) on December 28, 2010. The truck was promised to be delivered on February 22, 2011. Today is March 8, 2011 and I still have not received my vehicle. I've called GM customer service. The people were rude to me and they told me something totally opposite of what they had told my salesman just 10 minutes prior to my phone call. This has been the most frustrating experience and worst buying experience that I have ever had. This will have been my third Chevrolet, but now I am unsure as to whether or not I'm going to go through with the purchase because of the treatment that I received from your customer service department.

GM is really taking advantage of me and I need help. I thought GM (General Motors) was a respectable company that stands by their products. I purchased two vehicles from GM, a van (express 2500) and 2 H2 2007 Hummers and now I am having major problems trying to get parts for the H2 Hummer. It is also impossible to get any GM representative(s) to listen to my case or concerns.

The problem starts as follows, I took my son to Orland Florida on May 2010 and my H2 was broken into. They destroyed the head liner and other parts of the interior. I took the truck to a local register auto body repair shop to have the repairs done. After a week, someone from the body shop called me and said that the head liner is a problem because GM stops making the parts. Also, they don't know when it will be available Wow. I immediately called GM customer service department to find out the status and availability of the parts. GM told me that the part is on back order and the availability is unknown but your case will be turned over to a GM case manager by the name of Jessica.

Jessica told me that the parts that I am looking for is not available and GM does not have an ETA on the parts. Jessica tried to keep me updated on the parts and every two (2) weeks I would hear from her. Jessica told me that GM will be starting to manufacture the parts by December 12, 2010 and that did not take place. I spoke with her several times before the ending of December. In the early part of January she told me that GM did not start manufacturing the parts but by February 11, 2011, GM will be finding a manufacturer to source out to. Well, I did not hear back from her during the early parts of January, so I decided to contact GM again.

I called GM customer service department after I did not heard Jessica and I was told that she is not with the company anymore and my case is closed. (Wow). The customer service representative then assigned me to another case manager called Lauren and she gave me Lauren's contact information. I called her at the above number and left her a message. Lauren contacted me on February 22, 2011 and asked what happened and I explained the situation to her. Lauren said I will be calling you on February 24, 2011 same time (about 2pm est. ) after I get more information.

Well, on February 24, 2011, Lauren called back and said that my Hummer is not at the dealership and I asked, what is the name of the dealership? And, she mentioned a dealership name that I never heard about in South Florida. Lauren was very unsociable and very much distant from the actual situation. Lauren's main focus was to end the call and continue with her next call. Lauren's only words to me was "mmmm" then "sir I cannot help you. GM cannot provide any help for you and nothing I can do. Anything else?" And I said no, and she immediately disconnected the phone. The first time I spoke with Lauren, she only talk for about 2 minutes and the second time was about 1 minute. Now I feel like never to purchase another GM (General Motors) vehicle again because the way that I am treated by GM.

I was told that GM stop making parts for Hummer's since January of 2007 and I purchased my Hummer May of 2007 and October of 2007. If I have known then I would made a better decision on buying a vehicle is out dated. Can anyone help me to resolve the issue, please?

Since the truck was broken into, my insurance provided me with a rental for one (1) month only and ever since I have no vehicle. My hummer still cannot drive because it is not safe for the road. I am still paying monthly payments on it and still paying monthly insurance without having a vehicle to drive. GM totally refused to provide me with any loaner vehicle until the parts made. Wow. I have no choice but to borrow vehicle from family members and pay them for the day or so. On May of 2007 I felt really comfortable walking into a GM dealership and purchased a 2007 Hummer but now GM created a big question mark.

My co-worker has same year make and model she received letter that is a problem with power steering she has not had a problem yet but I did have same problem and had it repaired April 2010 at a cost of $598 call GM customer service number on her letter asked them why I did not get this letter they said my VEH is not on list my VI# but I said I had problem but then said but your VEH was made at same plant my friend and I looked on door both say Kansas City plant OK than said could not help me because I had it repaired at local repair shop and not GM dealer and did not purchase VEH at GM dealer. This is ** a GM VEH is GM no matter where you buy it. I purchased it with 9,000 miles and when the power steering went had 43,000. If not response I am calling Attorney General's office I have all ready contacted channel 7 New and will not stop totally unfair.

My safety belt came loose from the base. It was never sowed in. Can't get it fixed been almost 2 weeks. Thank God the kids were not in that seat, we were driving down the road and I tugged on it to grab my purse and it came loose. I'm glad we were not far from home, and we were not in a car accident.

They wont let me get it fixed anywhere but a hummer dealership. But they said it was just ware and tare. The dealership is booked until next week. I only have this car so I have to drive around carefully knowing I'm not protected. I have only had this car 2 years, it's only 4 years old. I can not use my car to take kids anywhere. I called GM, they will not let me take it anywhere except Hummer dealership, the only dealership is booked up until next Friday and the closest one is 300 miles away in Dallas. I don't see why I need a hummer dealership to look at it and tell me that it is not ware and tare.

They say they wont cover the cost until a certified hummer mechanic states it was not ware and tare. I have lost one day of work and have to take off another day that about $600 dollars of pay to have them just look at it, not fix it, just look at it. I have so much anxiety, I can't sleep. I want all the safety belts and airbags checked. I don't want to be driven in the car and have this happen to my loved ones. My car is only 4 years old, God has blessed us not to have been in an accident. We would have been killed. I can't sleep, my headaches have worsen and I feel so much anxiety that they are not going to [do] the repairs, it is a manufacture defect. I just pray they fix it for me.

I bought a brand new 2003 Chevrolet Cavalier in October 2002. I never had a problem with it until on July 14, 2010. When I was at work, someone with the same make and model of my car took my car using their keys. When they realized that they had the wrong car, they dumped my car and came back to my place of employment and picked their car. What I don't understand is that if we both have the same car, how is it that GMC makes cars that obviously uses the same keys? This is very sad and I think that GMC should stand behind the cars that they sell and try to do something to fix this problem so that this won't happen to anyone else.

I received a "Safety notice" from General Motors the letter states that they have had some issues with cobalt and the power steering malfunctioning. My letter states that they will contact me as soon as parts become available as the issue could result in an accident. I contacted the customer service center for GM since my local gm dealership would not do the work on the basis it was a safety notice and not a recall.

I spoke to a woman named Allyson who says even though my issues are as it exactly states in the letter she can't say it's the same issue as to what the letter is stating and because I own a 2006 and not a 2005 my car isn't under the recall umbrella. She stated to me to go to a dealership and pay 100.00 dollars to get a diagnosis stating its power steering issues. If it says it is then she will talk to me about cost assistance. After 5 phone calls to this woman, she came out and said because my vehicle has 104,000 miles, they will not replace the power steering nor give me cost assistance. I have experienced the issue twice with my small children in the car and the car becomes non-drivable.

GM is trying to pin this on my vehicles mileage as normal wear and tear and they are sending the safety notice to cover themselves in case of a crash. I have a problem that they know about and are not willing to fix due to the mileage and year of the vehicle. They are not requesting that 2005 owners get a diagnosis or check their mileage so why make me do it. I have missed work and have had to tow my vehicle due to the inability to drive.

I am from Toronto, Canada and presently working with a company in Manila, Philippines. For the past 4 years I have written Mr. Nick ** and his associates on how their team in the Philippines is handling our concern on a Chevrolet Optra our company bought from them. Their dealership mishandled the car, not to mention that our company was mishandled as well. It's been 4 years and our case is still in the local trade and industry body.

They took my car in its pristine condition almost 4 years ago and they (in-layman's term) hammered the car because of a knuckling and creaking sound in the under chassis. I was able to take a video of what they were doing. I called their attention and they were pointing fingers- Dealership & GM Philippines. They said they were doing that because the factory weld on the under panels were breaking up. After a series of hammering, they issued a service bulletin that the problem still existed. If you'll see the video, you will see that the car was damaged.

They offered to amicably settle and we agreed. But then for the past 3 & 1/2 years or so, they have most of the time shortchanged us by them not abiding by what is in the agreements. I have written to Mr. Nick **, a VP of General Motors Detroit, time and again but he is not answering my emails. Is this really how GM treats their customers? The video is available anytime for anybody's viewing. Just contact me through my email and I'll send you the copy. The front under chassis panels have started to rust, since the day they hammered it. What is worse is that they said they treated the rust brought about their foolish decision to hammer the car but they did not execute the right process to correct what they have damaged. Mr. Nick **, is there any way that our dilemma with GM Dealership and GM Philippines will ever end?

I had an issue with a my used 2007 Yukon Denali. I purchased the vehicle in November of 2009 with 32,000 miles. Since the purchase the truck has been in and out of service for an electronic issue with the accelerator. The dealership has been unable to find the cause of the problem. I called the GM customer complaint line to put my issue on record. I worked with a dedicated customer service representative that was assigned to my case.

The rep mentioned a couple of solution to my issue. GM would purchase the vehicle back from me or extend my warranty. After several weeks of working with the representative GM came back with "GM can not help until the vehicle is brought in 3 or more times for the same issue". I am very disappointed in how GM customer service handled my claim. Today I am driving a vehicle that any time could lose power and put myself and other people in danger.

GMC is saying since we are just out of warranty (we have 46K miles) we will have to pay out of pocket to determine what it causing all these issues! Tired of being inconvenienced with a newer vehicle and some features have never worked!

I bought my car at Carmax. I received a notice that my car may have failure of the right or left catalyic converter in 12/06. I put this letter away for safe keeping. My catalytic converter failed in August 07. This was discovered when I took my vehicle in to Carmax to have a different repair done under a warranty with them. Carmax informed me that they did not cover the converter, but since I was within 500 miles of the original factory warranty, I should contact Chevy and they may fix it. The guy at CarMax didn't know that the warranty had been extended to 120,000 miles (my car is still not at 120,000 miles to date).

I called the Chevy Assistance Center for help. I explained the situation. They helped me call several dealers in the area who all told me that I needed to come in for a diagnostic review and pay them $75 and THEN they would decide if they would help me. I did not feel that this was fair that I had to pay them just to find out if they would help me...when I already had two other diagnostics that said the same thing. But I was at their mercy because I was "less than 500 miles" outside of the warranty. If they didn't decide to help me out of "good will", then it could cost me $600 per converter. I wrote to chevy through their online system and complained about the situation and how they would not help a customer out. Nothing became of that complaint.

Just the other day, I came across this letter - and I was furious because I had the repair done elsewhere for much cheaper and not once did ANYONE at Chevy mention this letter, this warranty, or anything. It's like they had this policy that if the customer doesn't say anything, then you don't say anything - like a don't ask, don't tell. All of these dealers asked me for my VIN number and I even questioned them with regards to the warranty...and no one mentioned this extended warranty - not even the "Customer Assistance Center." I could see if they mentioned it and told me I had to produce the letter - but nothing.

I called today and explained the situation - why I was upset. The gentleman told me that I got the letter almost a year before and if I forgot it, then that was not their problem. When I said that it was their problem because it wasn't like I went out and got it fixed without coming to them for help, he said it was not their problem and if I had gone in and paid for them to look at it, then they would have seen that it was covered. I asked him if I could speak to a supervisor and he told me there was no one else I could speak to - write a letter. As a result of this poor service from Chevrolet, I had to get my car repaired elsewhere when the full amount would have been covered under this recall warranty.

What good are Consumer Rights, if the consumer can not exercise them? We have a 2005 Chevy Trailblazer with several ongoing mechanical problems. We have given up our quest to resolve these issues. We can not continue taking our vehicle in for service and being told, there is nothing that can be done. We have been lied to numerous times, at 3 separate dealerships. Where they have either over looked our issues, fixed unrelated parts, covered up problems, falsified their findings, did not provide our rental car, failed to report services to Chevrolet, and lied about having information regarding our problems. We found these dealerships are all liars and have no genuine concern for the safety and well being of their customers.

Only after presenting the incomplete Technical Service Bulletins we found online to our service department(s), were we able to get anything done. Unfortunately this vehicle is not fixed to date. Chevrolet Corp will not do anything other than have us return repeatedly for servicing. The BBB Autoline program refused our claim despite much evidence of our problems during the Lemon Law period. And Attorneys that we have contacted offer only to award us 2 or $3,000 settlements rather than helping us get our Trailblazer FIXED!

We don't want a couple thousand to shut up. We want Chevrolet to abide by their warranty. We are driving an unsafe vehicle because Chevrolet is buying out our only representatives, who are apparently dishonest and greedy. And if any of this is indicative of our situation well, hang on it gets even better. While reading over our lease agreement recently to obtain warranty information, we noticed that the monthly payment in the lease did not match the lease payment coupons. It was however, only a one cent difference. Still, that led us to take a closer look at our lease, at which point there appeared to be amounts of money that are unaccounted for.

We approached our dealership with these concerns and politely asked for someone to help explain our lease agreement to us. We were told that our lease could only be explained to us by the man who had wrote it, and that he no longer worked for their company. Missing work and being held hostage at dealerships when my warranty was not honored by providing the rental car that had already been paid for.