General Motors Reviews

I expected better reliability and better support from GM. This experience has completely destroyed my confidence in the brand. A transmission should not fail at 64,000 miles, especially when the vehicle already had documented transmission issues while still under warranty. Being left with a repair bill of more than $6,000 only a few thousand miles after the warranty expired is unacceptable. As a result of this experience, I will never purchase another GM vehicle again. I cannot recommend GM to friends, family, or anyone considering buying one. Customers deserve vehicles that last longer than this and a company that stands behind its products when major failures occur.

Wouldn’t buy GM, customer service absolutely sucks. I’ve owned a GM my whole life. But recently just has gone downhill. Truck was in the shop under warranty work, for about 2 months. Got out and still had continued issues. Went and got a rental car for the meantime and Did everything GM told me to do, to ensure I got reimbursed for that rental. But at the end they come up with whatever they want to. They will come out with that they are using internal resources… not only did I lose that money for rental my small business suffered because of it. THEY DO NOT CARE!

GM tightens quality controls on new V8 engines. You should have been doing this all along idiots!!! Never ever ever ever buy GM no matter what!!!

In August of 2024 I was excited to have a brand new vehicle. I purchased a 2025 Chevy Trax. March of 2026 my vehicle experienced a sudden fire after being parked for several hours. I contacted the dealership where it was purchased and was told the next step would be to have it inspected and as long as the cause was determined to not be my fault it would be covered under warranty. The problem was I had no way of getting it to that dealership as I live 3 hours away.

I am extremely disappointed with the experience I’ve had with this dealership and with General Motors. I purchased my 2025 vehicle brand new with only 23 miles on it, and it currently has only 13,400 miles. Despite being practically new, I have already had to bring it in multiple times for repairs. Each time I take the vehicle in, I have to inconvenience myself and fight just to get a loaner vehicle. Previously, I was left without my car for almost an entire month. Now I have to leave the vehicle at the dealership again for an unknown amount of time, and once again nobody wants to take responsibility for helping me with a rental or loaner car.

Brought my Chevy Equinox EV for repair on March 15 2026 for no Google maps, Onstar ETC. It was diagnosed that the Onstar module was defective. It has been 2 months now and the vehicle is still in the dealership waiting for part. It seemed that GM (Chevy) sells you a car and leave you dry waiting for parts. I retired from GM after 35 yrs and worked as quality engineer. I know that the plant can send parts to dealer when stock is low for service. We used to do that. I have reached to customer service and all they tell me is to let GM know about the low inventory of parts. This will be my last GM vehicle.

Good luck with your repairs!!!! Is this how Chevrolet treats a loyal customer after being patient waiting for a response on a buy back, more than 5 repairs over 30 days not using my Silverado and continuing with engine issues. Don’t let GM drag more time and if you qualify for a Lemon Law Attorney just go with it.

Quality is horrible. Can’t even get factory defects fixed on a 70K truck with less than 2000 miles. To get manufacturing defect fixed and use your warranty you must contact your state attorney general and file a lemon law claim. That is my experience right now.

Main complaint with GM is quality control. Their branding expanded so much that they are unable to stay standard to even one of their brands. They have honestly forgotten one car, one customer. With as many recall issues this company deals with I am assuming their product test and placement phase is around 3000 to 5000 miles roughly the first oil change. Than kick those vehicles off the line and deal with later. Sad deal but Ford or foreign.

I bought a 2024 Cadillac XT4 because the interior is truly beautiful—quiet, comfortable, and well-finished. At *45,000 mi the check-engine light came on, and the dealer’s diagnosis was vague with no lasting fix. It mirrors what happened with my 2022 Chevrolet Tahoe High Country, whose engine stopped on the highway at 47000 mi. Two GM vehicles, two critical engine problems far earlier than they should occur. The pattern feels less like bad luck and more like GM is building motors that send owners straight into repair debt. You can’t enjoy a pretty interior when you don’t trust the engine to hold up. GM: Fix the power-train quality now. I can’t recommend Cadillac or Chevrolet until owners aren’t stranded.